Best Boiler Systems in Baltimore MD

Always professional and great to work with!

A friend recommended this company to me and I used them once before and it was fine. This time I scheduled an appointment and the day and time came and went with no one showing up. I called and was told to send a text message only for that to go unreturned. I understand that things happen and sometimes appointments need to be rescheduled, but it would have been nice if someone treated me like a human being and let me know something instead of leaving me waiting for hours.

Very responsive and professional. So far so good. Will hopefully update this review again once I get the work done.

Update:
This company went above and beyond. Quote was very reasonable and everything was told to me up front. Got the job done very quickly. Highly recommend!

So glad I picked Horizon!! My A/C stopped working on a 90 degree day. The first company I called couldn’t get anyone to me until almost a week out. I called Horizon and they had an appointment for me the next day. Their tech, Antwarren, arrived to the minute he said he would and was very professional and courteous. He explained everything and walked through step by step all the options. He was able to quickly get my unit up and running again and had the part I needed in his truck. I was so impressed I got the regular service plan which I usually don’t do, just because I now trust Horizon as a company to take care of my HVAC needs. Will absolutely recommend to friends and family.

Amazing service very friendly and incredibly good work

We have used Forster Plumbing for multiple projects the last couple of years and they are always responsive, on time and helpful. Reasonable rates and professional, experienced technicians.

When I called Mike's Plumbing for a plumbing estimate, I wasn't sure if I was looking at simple repairs - or major replacement. The technician (Will) arrived promptly at the appointment time, and after we discussed our plumbing problems, he provided a variety of repair/replace options - at competitive prices - from which we could choose. He took time to explain exactly what would be involved with each choice, and did not pressure us to select any particular option. His knowledge and professionalism sold us immediately on Mike's Plumbing. We chose the repair option, and surprisingly, he began work immediately! Will discovered that he had to order some replacement parts to finish the job, and discussed those options with us before proceeding. Three days later, he was back with parts in hand - and within a hour, the job was finished! How refreshing to work with a company that is focused on quality workmanship and customer service, and not just there to sell its customers the most expensive replace options. What a great company!

BEWARE! STILLWELL PLUMBING LEADERSHIP DOES NOT GIVE ONE DAMN about their customers! Don't take a chance; heed the negative reviews and pick another service. (Joe, Brant and office staff are great though:)
To start, I have no hot water...been playing Little House on the Prairie by boiling water for baths every day... Soooo, I was assigned to Stillwell through my home warranty company. I got an auto-reply that someone would connect with me by X day (I don't want to lie; I don't remember). I never got a call so a few days beyond that I called them. The woman I spoke with didn't apologize, but no worries, she was very pleasant and immediately started looking for an appointment. The next available was like a week out on a Tuesday...follow me from here... Concerned that would be cutting it close, I initially declined the appointment and said I'd need to find another company who could come sooner - I was going on vacation that Saturday and didn't want to take the chance that after assessing the issue, having the actual work done would push me into the following week when I'd be gone. She assured me they could diagnose and get it fixed the same day. I asked if she was sure - told her everything I knew that needed to be done. She was wonderfully confident...told me they had the license on file (or something to that affect), the parts accessible, and the time. I was all in! Tuesday comes and Joe, the tech (who was great) calls, gives me the diagnosis and price beyond the heater itself, and takes my credit card information. WHOO-HOO! ...but then he calls back and tells me he can't do the job today because he has to leave for another job. WHAT?!? I call Stillwell and someone tells me its because my warranty declined the job. Nope; not true. He would not have taken my credit card information if that was the case, and most importantly, I had just talked to my warranty company. The warranty company calls Stillwell and gets the real answer - they can't do it that day because I have a power vent heater they have to order....they can do it Friday:( So I'm stuck at this point - can't call another company, so I accept the appointment hopeful nothing else could go wrong. Wrong. Wrong. Wrong.
On Friday, after being here several hours, Brant (who is sooo hardworking and all around AWESOME) tells me he doesn't have a part...and can't get it until tomorrow - the day I leave for holiday at 6am. He's tried and tried and he can't make it happen. I'm livid, but repeatedly tell Brant I know its not his fault. He understands. I ask him why they can't send one of their emergency techs out this evening. This wonderful guy calls the office and asks for me. He's told they can get someone out about 9 or 10 the next day - totally disregarding what he's told them about my vacation. When he tries again, Chrissy Stillwell (presumably of the Stillwell Plumbing family) asks to speak to me and immediately starts in...loudly advises its not her fault I'm going on vacation. What?W? Oh so now its on, lady. I told her I couldn't believe her tone and callous attitude about the situation...that I was going to blow them up on social media. She screams she's done with the conversation and tells me to make sure I call out her name in my review (My name is Chrissy; make sure you put that in there!) I'm going to let that digest...
No way she knew what had led to my frustration...and she didn't care to....and that's just sad and customer-unfriendly. What's true is that it is what it is and I'm pretty easy. A calm, understanding and apologetic tone wouldn't have the hot water on for my kids when they get home from camp after 7 weeks, but it would have made me feel like they cared. Pretend to scramble...treat me like I worked hard for the $800 you have for a job that remains unfinished. Act like you care about a household with kids and no hot water.
...and cut the Christian hold music; Christians are compassionate.

The old metal pipes in my living room ceiling were leaking. Also, pipes under my second floor shower were leaking. Some pipes in my upstairs bathroom had to be rerouted. My house is about 75 yrs old. A. J. Michaels send plumbers out as well as a carpenter. It was a labor intensive job and they were working in my house for several days. I do not see any more leaks so I assume my plumbing has been fixed. The problem is that when they were finished I had a mess of dust to clean up.

My nice wooden floors were covered with dust and it took me several days to vacuum and mop. I am 76 years old and I just had surgery so not only was this a hardship but my wooden floors still look dusty.

The plumbers did lay some plastic over some of my things and put some paper on my wooden floor. And I moved many items out of the way. But the carpenter was not so careful. The carpenter did some drilling and sanding and I do not think he bothered to cover the floors on the first or second floor in the area he worked in. The paper covering my floor the first day either was moved or after several days got pulled up before the carpenter finished and no other effort was made to cover my floor and that's why there was so much dust.

Called that morning and by the afternoon they were there, provided a drain cleaning and replaced my toilet same day. I was notified they were on the way and they have awesome pricing. I will use them again and refer them to friends and my HOA.

Great family-run operation. Very nice people.... they have service my Family Residence for over 40 years. I would never go anywhere else.

I would recommend against using this plumber. On the days they can actually work, they are exceptionally slow doing the work. They also usually came to work late and/or unprepared, often without certain tools, fittings or glue.

When I calmly voiced my dissatisfaction, they threatened legal action against me including putting a lien on my house.

A year and two months later they don't stand behind the work they do and are reaching for excuses about why they're right and you're wrong.

Save yourself the trouble and find someone else.

Justin is the man!!! So nice to have him come back when my elderly Aunt couldn’t figure out how to buzz him in. Great price and quick service. I liked being able to text pics in advance so knew they’d come prepared, thanks David!

Great company to work with

I have used this company for years and they are so responsive, fair and skilled. I highly recommend them