Best A/C System Repair in Baltimore MD

Called to report my leaking issues, Ty was very responsive abd very prompt and professional I highly recommend his services

I have used Ace Plumbing many times over the years. They are always prompt and reasonable with costs. Just in the past month, I had a water heater break and they were able to fit me in immediately, did a replacement and left my place looking like nothing had ever happened. Good plumbers are hard to come by and I'd highly recommend them.

I’m writing this review after 2 weeks of giving Len The Plumber the chance to rectify this situation. After multiple phone calls with no reply, I’m now posting- which I feel is reasonable. I think it’s only fair to give businesses the chance to fix things before publicly airing dirty laundry. Unfortunately, they did not do that.On Mon 2/14/22 we called for service- pretty bad back up and overflow out of our washing machine drain which led to a broken pipe. When the plumber arrived and looked everything over, he informed us that our washer was draining incorrectly. In addition to the unclogging and repair, and he’d have to run a new draining system for the washer.The repair was made and new line for the washer was put in on Tues 2/15/22. The plumber left around 3:30 or so. Family members were kind enough to stay for the repair while I was working and paid him. When I got home from work around 5:15, I went downstairs to find that the plumber had broken our closet door. Pieces of the slats were left on the floor. He did not tell anyone this happened.I immediately called to report the damage as soon as I noticed it. I tried the office number on my invoice but they were closed. So I called the dispatch number and left my name and info. I was told a customer service manager would get back to me the next day (this was Tues 2/15/22). No response. So I called again on Thurs 2/17/22- again, my info was taken and I was told a manager would call/ email me. No response. Called again on Tues 2/22/22- same thing. This time the receptionist actively typed and sent an email directly to the manager while I was on the phone. No response. I called again on Thurs 2/24/22. This time they seemed to know who I was and put me on hold. I finally got in touch with a manager on that phone call. She said to email her pictures of the broken door and that she’d be working the next day, Fri 2/25/22, and that she’d definitely be in touch tomorrow. I emailed the pictures right away. She responded to that email within a few minutes, confirming she received the photos, and again reiterating that she’d be in contact the following day Fri 2/25/22. No response Friday. I figured I’d give another business day just in case. No reply again by close of business today Mon 2/28/22.I’ve been calling since the moment I noticed the damage on Tues 2/15/22. We paid over $3,000 for this service. For that amount of money, I do not expect damage to occur. Of course, mistakes and accidents happen. If it does occur, they should own up to it and tell the customer it happened. Furthermore, when the customer is paying $3,000, those mistakes should be fixed. They should not have to repeatedly call for weeks on end to address it. I regret using them as I feel the price was excessive- which I would have overlooked had the experience been better- and there is damage to my home. Now I cannot get a response from Len The Plumber to address and fix this damage. Avoid like the plague.

Great customer service and our new disposer works like a charm. Thanks Nick!

I used this company for a washer and dryer installation. The guys faced some challenges but worked through them and provided me with great service. I also felt like they weren’t ripping me off. 10/10 would use again.

The technician was very professional. I would recommend Silverbell to anyone needing plumbing. He did an excellent job and cleaned up thoroughly when he was done.

Outstanding service, used high quality parts, great price. Highly recommend.

Daekwon was very thorough in trying to find the water related issue. Even though we could not pinpoint a direct source, he was very patient by exhausting all options. He even offered to return if the issue arose again.

Justin and his team are the best. Since moving in, I've been having sewer issues causing both of our toilets to clog. Justin's team was able to come out in a timely fashion. They inspected all of my plumbing and cleared clogs that I didn't even know existed (Like my bathroom sink!).

I will absolutely be hiring Hardy Plumbing again soon!

I trust no one but Mike with my pipes!

The word is they’re Excellent! Very professional. Work was done in a timely manner with attention to detail Very fair in price! Exceptional!

Very professional installer. Completed work quickly and neatly. Explained functioning of fan controls.

Stokes Plumbing and Mechanical just assisted our family with installing a new water heater when the old one sprung a leak in the inner tank. The whole process was smooth and professional. Great communication, punctual, and knowledgeable in his craft... Steve was great to work with and even came back on a Saturday morning to help us avoid a weekend of cold showers. We'll definitely be using Stokes again when plumbing issues arise.

Mr.Russell was professional & prompt in resolving an outdoor plumbing/piping issue. He also explained each step of the process to ensure I understood what caused the issue and how he resolved it.
Great job!

Great service

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