Best Sewer / Water Installation And Repair in Lexington KY

THE PLUMBER I HAD WAS AWESOME HE WAS VERY PROFESSIONAL AND HONEST VERY NICE YOUNG MAN VERY PLEASANT TO TALK WITH THANK YOU JOHN MARC JOURDAN GOD BLESS YOU AND YOUR FAMILY

I had an appointment for an independent plumber to be at my house at noon to replace my water heater. He hadn't showed by 12:30 and didn't answer my call or voice mail. At 12:50 I called Roto-Rooter, and Nick was at my house within 15 minutes.

He assessed the situation and took extra effort to purchase the water heater brand I wanted (mine had lasted 16 years, so I wanted the same brand). It cost more, but he didn't not increase the estimate or final cost.

Unfortunately, the new water heater's fittings did not align with the installed pipes. and the location of the T&P relief valve was different. This meant that the job required more pipe and fittings and a trip for parts. Instead of taking the easy route and using an obtrusive pipe at a 90-degree angle from the T&P valve, around the heater to the wall, he cut several lengths of pipe and used several elbows, so the pipe would lay close to the heater all the way around.

The crew was courteous, extremely professional and diligent, and very knowledgeable. This was my first call to a plumber during nine years in my house. It started off badly, but thanks to Roto-Rooter, Nick and James, it ended perfectly. I'm now thankful that the first plumber failed to appear (things happen for a reason, they say). Now I will always call Roto-Rooter if I need a plumber, and I am very glad to have one I can trust completely.

Excellent ! Honest, caring, professional!

Very prompt and professional. Made the necessary repairs to our sump pump check valve. Will be using them again if needed in the future.

JD was great. He took time to explain everything he was doing and made sure to justify what needed to be done. I knew the cost before he did the work. What a great guy! He also had a co-worker with him and I apologize for not getting his name but he was great also.

Needed a new water heater. Guys were professional and timely and worked very hard to finish a long job.

Great experience. Highly recommend.

Nothing bad to say here. Cecil's did a great job. The workers were so professional, courteous, and a pleasure to have on-site. It could not have gone better. We're so pleased and happy to recommend Cecil's.

Repipe

In August 2020 I called Mr. Rooter because the drain line outside the house and cleanout were infested with roots, blocking everything going out of the house. They assessed the problem and the solution was to replace the cleanout and 4 of pipe under it. No other solution was offered and I thought this will address the issue. The experience was good and I was happy to pay the $950 repair cost.

However in October 2021 I started having the exact same problem again. Called Mr. Rooter and it was determined the roots have gotten into the cleanout and pipes at the same location again, even after I removed all the shrubs around it last year after the repair. The specialist told me the job they did last year was not nearly enough, and at minimum the yard will need to be excavated and 10 feet of the pipe replaced. I feel I paid for a subpar solution that resulted in having the same problem just a year later, and asked if they will factor in what I already paid or at least a discount. Was told I am 2 months past the warranty and there's nothing they can do.

I signed for the larger repair since I need to have it fixed before the weekend. And they were able to send people out the next day, which is appreciated. However seeing the cheap flimsy pipes and cleanout from just last year replaced with the much sturdier schedule 40 really made me feel that this should've been done last year. I tried to call the office to see if they can offer me anything, but was simply referred back to the specialist who couldn't help me before. Ultimately I am happy with the repair today, but feel let down by a large reputable company that didn't do it right the first time and won't make up for it. Overall dissatisfied.

excellent service!

Nice professional great job 👌

We had an emergency situation saturday afternoon. i immediately started googling plumbers and either got voicemail or was politely informed i wouldnt be able to be seen today. Mike answered immediately and had someone to my home within 2 hours. He walked me through shutting off the main water line (we were misinformed about which valve was the primary in our crawl space). All that to say I am very pleased with the service, quality and responsiveness. Highly recommend and will be using again.