Best Heat Pump Repair in Indianapolis IN

This is my 2nd time using Hope Plumbing. The first was an okay experience. They came out to hook up a gas line to my Washer/Dryer combo. I even let them put a sign in my front yard.

But this most recent experience has not been so pleasant. I believe my most recent experience with Hope Plumbing to be either lazy or uneducated, I’m not sure which.I called them out to look at my tankless water heater that was giving an error code. I agreed (at the time) to pay the hefty $99 service fee. I told them a 30 min window when I would not be available. Guess when the technician showed up? Two minutes before that 30 minute window. What even is the point of having scheduling blocks?Since I was unable to monitor the troubleshooting and work done I have very good reason to believe that the bare minimum was done to diagnose the error code problem for reasons I’ll mention later. Rich gave me 3 quotes. 1) Flush the tankless water heater ($300) 2) Repair this current water heater that would include a $600 call to Rheem/Richmond technical support that Hope Plumbing passes the cost along to me, the customer. 3) A completely new system for $7,000.But don’t worry, I had to hear about their member program 4 times. Where you set up monthly payments from your bank routing number. No thanks.After I told Rich I’d think about the 3 quotes, I call Rheem/Richmond’s customer support line for tankless water heaters (for free). The lady was very nice and sent the troubleshooting guide for my model of water heater that included my error code. That’s when I realized that Rich did not know or did not follow the troubleshooting for this error code laid out by Rheem. Lazy? Or uneducated?I called back to Hope to first confirm that I did have a scheduling block set for 10:30. They confirmed I did. I told them Rich showed up right at my scheduling block. They apologized. I asked what was done to diagnose my error code. Carrie with Hope said that she trusts Rich’s diagnoses. Based on what? Not the troubleshooting guide by Rheem. She said she would schedule a 2nd technician to come out and take a look at no additional cost. Technician texted that he was 30 mins away at 8:52 AM. That would leave only 30 minutes for diagnosis before another scheduling block. Running in to the exact same problem.I immediately call up Carrie and tell her I was maybe wrongly under the impression that the tech would be here earlier. I suggest we go our separate ways and refund my $99 service fee from the day prior. Carrie transfers me to her manager, Hope and she refunds my service fee.What a waste of time. I’ve completely lost trust in this plumber and business. Many other reviews here state how Hope Plumbing is pricier than its competitors. If you’re going to be more expensive… you’d better be an expert in your field and give much better service than I received. Buyer beware. Look elsewhere.

All I can say is Pristine Plumbing is not so pristine. Watch your wallet with these guys. They promised to give me a rate before they started the work. They did not do so even when I asked them to give me a rate a couple of times. They did not give a price until the end when they told me what the total was and that's when I fell off my seat from the high price. Not only that, the pipes were leaking after the intial visit. Bottom line, make sure you get a commitment in writing from these guys before you get fleeced and don't pay them a dime until you're completely satisfied that they did their job correctly.

Knowledgeable, friendly, and respectful.

On time. Pleasant and polite. Kept me informed. Educated us that service contract had expired. Ruled out internal plumbing problems for low pressure issue. Referred us to Citizens water company for check of meter and water main condition. Requested second technician to inspect the crawl space per chronic bad odor in bathroom. Answered all our questions.

Grateful Plumber is quick to find the problem and fix it. They are priced right, which is hard to find. I trust they will do good work and communicate very well. I am very pleased with their work. I continue to use them for all my plumbing needs! thank you :)

Wonderful service . Thank you.

Very friendly…went above and beyond what he was here to do

Great service fast and friendly. Had an emergency after hours and they answered the phone and was there in 20 minutes

The Technician Kyle Kingery was very nice and completed the work in a timely manner. No mess left and no complaints with service.

Great service! I had a busted fill valve on my half-bath toilet and couldn't get a good seal on the water line to replace it; Mark got a new one installed very quickly and with no leaks. He was able to work around my busy schedule, too. Thanks!

Cory our technician was amazing! He was honest and gave us options to fix our problem. It was nice to feel we could trust him and we weren’t being overcharged or told to do something we didn’t need to do.

Roto rooter saved me thousands of dollars! The other companies I called only suggested putting in an outside clean out for my clogged drain. Roto rooter was willing to go into my basement and clear the clog from there, when other companies were not willing to do so, and it was affordable. My technician, Jeff, was great and explained things to me professionally. So glad I called them!

I’ve used him 3 times now and he is always willing to help. He is prompt and fair in price. I will continue to use The Plumb Dr. for all of my plumbing needs. Thank you.

Acme Plumbing is the best hands down!! Very professional and would definitely recommend and use again!

Works on weekends, is available to communicate through text, does great work

Called for a clogged sewer drain on Sunday. Hamm's drain person showed up in a timely fashion and spent 2 hours cleaning roots out of the sewer drain. Professional, courteous, friendly, and above all very skilled.Fee charged was very reasonable, particularly for Sunday service/

Great work. Clean and professional. Happy with the results

There may be some misunderstanding. I was a bit over reacted.
now I change my rate to be neutral.
I fixed the faucet tissue with a new aerator bought from Amazon.
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My bathtub faucet will let water out after it is turned off, steg says it is the design of this product.
1.what company will design this kind of faucet?
2. steg, you are not the designer/manufacturer of the faucet, how you can say that issue is the design of the product.
I would say it is a defective product or your poor installation.

they installed our sump pumps and serviced them as part of their deal when purchasing . Very professional and on time .

Matt was absolutely fantastic! He was very informative on everything that needed to be done both now and in the near future!