Best Home Improvement in Phoenix AZ

Great place for Factory Direct Windows and Patio Doors.

Greg and the team were fantastic to work with. True craftsmen who finished the job ahead of schedule. I would highly recommend Greg and team to anyone looking for replacement options.

While the windows may not be the lowest initial cost, the product is designed to combat our environment well in AZ. If you need an education on the various products offered by competitors, the team from Infinity from Marvin by SI will give you the full rundown.

Check them out, you will not be disappointed!

The installers were professional on time quick left the site totally clean very polite. Pleased with job and product

Dustin came to our house and answered all our questions, along with providing us with a great a price. The window installers were beyond great and hardworking. They knew exactly what they were doing, working efficiently and quickly. We had LEI replace 20 windows in our home. I would def recommend LEI to others.

I locked myself out of my workshop outback, before I gave it too much thought I tried to pick the lock myself using YouTube tutorials, and ended up breaking the window to get in. Then I realized just how extensively I had damaged the lock and window by breaking in. I was so sure I'd be paying a bunch of money to a locksmith and glass repair company to get them fixed, that when my brother told me about a shop that did both I was so relieved. I thought it'd cost an arm and a leg to get them done separately so I figured if I could save one or the other by using a2z service pros, I then it'd worth it.

Let me just say that the technician was very kind and didn't even laugh, (despite a hilarious situation) and got the window fixed and the lock replaced in no time. I barely felt a dent in my wallet and I will be contacting them anytime I need handyman! They really do provide services from A to Z!

Great guys who worked as a team and performed an excellent job.
Office staff was amazing to work with throughout the process.
Great sales representative who came to the house.
Shout out to Vinny, Bob, Michael, Matt, Zachary and team members.

It's when issues emerge that a company's true integrity and customer service (or lack thereof) become apparent. Fast forward 5 MONTHS and this job is still not complete. We wanted our windows replaced before summer hit so we had an in-home estimate on March 8th, 2021. The written estimate of completion of installation of all windows was 6-8 weeks, perfect timing. June 7th they come to install but only half the windows are ready, not the front of the house windows that were a priority for the heat.
Nearing double our time estimate we call to inquire about the delay. Diane on the phone continued to point out that 6-8 weeks was just an estimate. Eventually she said she would relay our concerns to the owner (clearly to get us off her back to end the call). We never heard back.
July 9th we get a call that our windows are ready for install so we schedule ASAP for July 21. However we get canceled on the night before with no word from affordable- it was a man who works for the window manufacturer.
July 29th the installers come to complete the job but before leaving notify us that two of the windows will need to be replaced because the film was installed incorrectly when the window was made. Furthermore, WE realize another of the windows they installed in the front is missing the grid. While the installers were at our house one of them said You know the stucco guys are coming tomorrow at 8am, right? Sure didn't!
Here's where things REALLY turn south. We tried to voice our disappointment to the vice president Bill and only got that's a shame so next we speak to the owner. He says there was a perfect storm with this job. He insists that Jamie apologized to us and that he hears her apologize all the time (so they regularly make this many mistakes?) and mentions recordings as if to prove this. If he means voicemails we have none with apologies but it sounds as though they record phone conversations without the customer consent. He also attempted to deflect our issue with the poor communication with the installation being rescheduled last minute and not being told of the stucco install, demonstrating a complete lack of respect for his customers and their time. He insisted that he communicated the stucco install: in reality he mentioned that they would need to do stucco work when he was at our home measuring for a second time on APRIL 6th. No, I don't consider that scheduling with the homeowner when it ended up being JULY 30th. In regards to the mistakes of sashes and the window not having the grid he again deflected saying you expect perfection. No, we expect accuracy when you've been sitting on this job for 5 months and this costs us a small fortune. We had their checklist in hand with window measurements and which windows had a grid from the contract. He said he doesn't check the checklist, no one does. and that you just want to yell.
This company refused to take any responsibility for delays, lack of communication, poor customer service, and mistakes on the product itself. Integrity and quality customer service mean acknowledging issues, taking responsibility for mistakes, showing respect to your customer's time, and ensuring your customer receives a quality product with a quality experience. The company instead deflected issues and readily admitted to mediocrity in its product. I understand a pandemic presents challenges in supplies but we scheduled a YEAR into the pandemic: if 6-8 weeks was impossible they should have been up front with that back in March. Blaming the supplier isn't going to cut it. Take responsibility and make things right. Credit us for our increased SRP bills, discount windows that were incorrect, SOMETHING. Later that evening we received an email from Jeff apologizing for the phone call and the issues we experienced. Unfortunately the damage was done and it was likely only to save face. Save your time and money and shop elsewhere!

We used Handyman Connection to install a large multi-pane sliding glass door. We’d experienced a lot of delay and run-around with other contractors and the project had been left incomplete for months. The moment I met with Greg H. I felt reassured. I’m picky but he seemed more picky than I was. Greg was extremely professional and knowledgeable. He delivered quality service, excellent craftsmanship, and a reasonable price. I’d highly recommend Handyman Connection and especially Greg H.

Ordered sliding glass doors back in March of 2021, the company said they would notify me when the doors arrive which would take 6-8 weeks. I called the beginning of May 2021 to check the status and the company told me the doors were in. I never received a call from Universal Windows saying my door was in. I called to have the door installed the first week of May 2021 and spoke to Cody. Cody told me he would install the doors on May 10,2021 and would be at my residence around 2-3 pm. It was 3;30 pm when I called and Cody said he would not be able to install my door today. I took off of work to be there so they can install the door. Now Cody is saying 2 weeks out well see if that gets done.

I then spoke to John the manager and told him and he said there was nothing he can do but take off $100 off the back end of the bill. So I lose more money by taking the day off and he is only going to give me $100 dollars.

This company seems to be very shady I WOULD NOT TRUST THEM . They have very poor customer service. I would leave 0 starts if I could. My next review will be the installation if they ever decide to come. DO NOT USE THIS COMPANY!!!

I love my new windows, the installers are very professional and courteous, very cautious to clean up after themselves it was an all-around great experience.

Awesome staff, got a great deal!

On 7/14/2016, Jason and Derek installed our two sliding glass doors. They both were very good and professional doing the installation, cleaning up afterwards and very polite.
We were very Happy and completely satisfied with the installations and their professionalism. Our 2 doors are very beautiful, and we feel that you have 2 very knowledgeable installers.

Donald P. Craig

Called and after getting all my information they said they would call back. They called me back. That was nice but then they called over and over and over trying to sell me windows and doors. Super heavy on sales and light on customer service. Huge waste of time.

Sears Home Improvement Windows & Doors first major installment was a disaster from day one... and continued to be that way months later! There were many things not done correctly including damage to my wall and floors, and a door lock that didn't work because it wasn't installed properly. Sears was horrible about fixing these numerous problems. When I requested another installer to inspect the job they sent me someone that had no experience at installing so errors in workmanship were not caught or corrected. When I had my 2nd/last installation the new company found another problem that I didn't know about (the patio doors weren't properly sealed) and after my repoting it... they corrected this other installation company's mistake. I still have no idea if there are other installation problems because no one has inspected the first installation. (NOTE : The second installation company Sears hired for my last patio door was excellent.)

DO NOT use this company defrauding consumers out of their money, and either not starting or completing work. Featured in local AZ news for these reasons, Google/YouTube them!!