RemodAZ

We had broken a window during a remodel and had to have it replaced. We chose them in October 2020 as the sales person said they could do it quickly since he has an order with a builder, and to make sure everything matches in the space since they had aluminum frames, we ordered 5 total windows and a double sliding door to replace a window and a door. In late January/early February they were finally out to do it as they had some issues with the manufacturer getting them windows, and there was no communication from RemodAZ with updates until we started to hound them. 12 weeks after anticipating 8 weeks, and had to put our flooring install on hold since the door changed the wall line a bit.

The installation was a horrible 5 day ordeal, shoddy new framing work leaving doors and windows being out of plumb/tweaked so they are really hard to open and close, my family won't even use one side of the slider. They also broke the new window during install which was the replacement for the one we broke that started this all, but they assured me they ordered the window on the spot, there are gaps in the aluminum frames on some of the windows and the paint is horrible. These windows and doors seemed to miss Quality Control altogehter. About a month after install, they sent someone out from the glass company who confirmed they were installed incorrectly, but just sprayed some silicon lubricant and did no thing with the frame elements that were supposed to be replaced with the slider due to paint defects and operation, nor the broken glass. Then nothing from them until May when Anna let me know they could not get the aluminum any longer which is months after it was ordered, but could replace in Vinyl. I told her they would all need to be replaced to match, but she couldn't respond as she was just the messenger, I asked to talk to someone who could actually make decisions for the company.

Continued silence for another month, then I get a message from Anna saying Tammy is coming out with the glass guy to finish on June 16'th, which was confirmed between 10 and 1, and on the 16th no one came out - no call no show. We were home so this was not a missed connection. On June 22nd I get a message from Anna threatening to take me to court for not being able to finish. I still don't have my kitchen together since the window still needs to be replaced. They have made no effort on their end and don't come out when they 'confirmed' they would. I reiterated that they need to have someone. I had to fix problems they created by not doing the drywall and electrical work correctly. I replied to the text saying someone who can make decisions would need to contact me, now in text as clearly everything should be in writing, and no response yet.

I would not recommend RemodAZ, my house is still not done and we still have a broken window, but they are constantly delaying and now threatening when this 8 week project turned into 9 months, all for 5 windows and a door.

FRAUD!! SCAM!! They basically forced/bullied us in to financing window replacements with their financing company, took the money that was shelled out as an advance (was not supposed to be paid out until work was completed) and completed ZERO work. I've filed with the BBB, ROC, and submitted to Channel 3. On my way to get legal representation next. At this point the only thing we want from these liars is that financing to be revoked for work NOT done. Oh, and did I mention, said financing company said there was an interest free, no payment due period until 11.2022 but they have reported this account to the credit bureau's as being LATE (so now we are fighting with them too). Unbelievable. HOW ARE THEY STILL IN BUSINESS?? Make sure you read all the reviews, currently they have five ACTIVE ROC cases and their license expires this month (no submissions to renew either). They do not call clients back, they do not perform contracted work. The owner, Tammy is living high on the hog with all of our financed dollars. SO many people are in the same boat as us - makes me wonder if we should all ban together and file a class action suit? It also grosses me out that I had to use a star but you can't post a review if you don't at least click on one.

Ordered all new windows and slider in November 2020. We had to call constantly after 60 days to find out the status of our windows. In early February they were finally installed, but all four windows had scratches, dings and nicks on the frames and weren’t sealed properly. The contractor got angry with me because I asked them to correct it. The owner came out and made us promises, and never followed through. They ordered, through our warranty, for new windows in February 2021. We have not heard a word from them since. Now no one will return our phone calls emails or texts. And they expect us to pay for a faulty product. Terrible

RemodAZ has had their license revoked by the Arizona ROC (327194) after 35 disciplined complaints (currently 17 others open) and have been negatively featured on the local Arizona news (Let Joe Know!).

I hired RemodAZ and was one of the “lucky” ones that actually had work performed. “Lucky” (in quotes) because the wait (7 months) and quality of the install was not great. I’ll spare the complete list, but the big two are: One of the installed windows did not seal/close. The doors installed were not sealing and falling off the hinges due to a bad install.

My issues were only looked at after getting the ROC involved. RemodAZ came out and did the absolute bare minimum before abandoning the project again. Then their license was revoked.

I am still picking up the pieces via additional contractors I’ve hired to clean up their work.

Note there is review manipulation for this company on sites like HomeAdvisor (out of state reviews) and Facebook (shell profiles recommending). Do your research before hiring any contractor.

I did not end up choosing this company, but I would recommend getting multiple quotes and do some research. Remod AZ had a very nice presentation and appears to be selling very nice high quality windows however I was frustrated with their high pressure sales tactics. For example they originally quoted me $27,000 but were willing to take it down to $20,000 if I could commit that day. It felt like a good deal but I’m glad I didn’t because after a little research on google I found that the product they were charging me over $1,000 per window for should really be less than $500 per window including installation. Any time a company try’s to make you commit without giving you time to do your own research is a red flag for me.

Anna and the team at RemodAZ are amazing to work with, exceptional knowledge and very professional. If you’re looking to get a window replacement look no further. They are perfect for greater Phoenix weather at a killer price, I would highly recommend them with confidence. Five stars does not justify their quality. Thank you for your service, I look forward to doing business in the future with you.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.

I signed with them and had to cancel which was within the 3 day cancellation window as allowed, but they never returned my 50% ($2,400) deposit. I’m an older woman living on a single income and they took $2400 from me for absolutely nothing. I honestly don’t know how they sleep at night doing business like that. They gave me the run around for months instead. It’s like Tammy Robinson likes to play with people. Beware.

I have been waiting three months for windows to be installed. I have paid half already and plan on selling house end of the month with no options on what to do.

Avoid this company at all costs. Signed the contract with Trevor (even though I didn't like the high pressure technique) February 2020. It's now March 2021 & my house only has 3 of the 5 windows they were suppose to replace done. The 3 windows that were installed last year are subpar at best. One of the windows was clearly too small & they used a bunch of small wedges to make it centered & did a terrible job of sealing the gaps. The owner, Tammy, came out once in the summer & tried to say they wouldn't continue with any other windows being installed because my home had a roof leak!! But she told me not to worry because she knows a great roof guy! BUYER BEWARE when a window company is trying to sell you a new roof. This company is terrible. When they finally called to say they have the other 2 windows in stock they can't schedule the install until the last week of April 2021, literally 14 months after signing the contract. They never call back, customer service is non-existent & literally the new dual pane window they installed leaks more air than the original single pane 1990 window it replaced. Multiple times I've requested to just call it a wash & have them void the rest of the contract since they can't deliver on the windows & they refused. When I said how the new window installed was terrible Tammy said she'd have the window manufacturer get in contact with me, that never happened. Avoid this company at all costs.

DO NOT use this company defrauding consumers out of their money, and either not starting or completing work. Featured in local AZ news for these reasons, Google/YouTube them!!

Paid for windows but they won’t install. Business has gone under and fighting in court right now.

Not professional I don't recommend this company, not on the time,not responsive,

I recommend Remod AZ to replace windows in your residence.

Only work with people wanting 5+ windows changed.

This company is awful and do not provide quality customer service.