Jessica Lukens
3 years ago
I was expecting to love this place based on the reviews and our experience in store. My husband and I went in on a weekend to order some doors. He had got an estimate via email but we wanted to see the doors in person before purchasing four of them. We were ordering shaker style solid core interior doors. When we went in, however, the specific door was not in their sample line up so the salesman showed us a similar one. We liked it and ordered four, having them delivered. The salesman asked about casement and we said that we had purchased casement and baseboards from Home Depot, describing the type (although we had not brought a piece with us). We asked him what their price would be for the same style and were pleasantly surprised. Not only was it slightly cheaper, but we could have it delivered, which was wonderful because 16’ boards are no fun to bring home on the top of your car.
Delivery: Quick, on time, good communication
The problems all arose when we started working with the products.
1. We immediately wiped down and painted the doors with a spray gun outside. As we set them up to paint we thought they felt a little rough but had a short amount of time before the Arizona sun came up and baked our paint job, so we just got started. After finishing them and really taking a look though, we realized the entire door needed to be sanded thoroughly. Every single edge was sharp and rough to the touch. The door came primed EXCEPT for the front edge. So if you’re looking for consistent paint adhesion, that will need to be primed. Additionally, there are large screw holes on the front edge from the screws that held the doors together, which needed to be spackled, sanded and primed. Additionally, the places were the shaker style wood edges (since it’s not a molded door) meet are raised. We had to sand and spackle all of those to make the door look like someone did not just cobble it together. Pretty much the doors are quite unfinished.
2. The stops on the door frames were not set up correctly. After installing the doors level and latching correctly, none of the door stops were flush with the door when it was shut. My husband ended up pulling them all off and nailing them back on correctly. Also, the latch on the door did not match up with the frame and many of the holes on the door or frame had to be routered out as they were the incorrect depth or not wide enough for the door handle to even go in!
We are not contractors and imperfect in our work but have installed numerous doors from Home Depot and had none of these issues with them, not a single time.
The doors in their sample line up were not of this caliber, so I’m assuming they are showing a manipulated version.
3. Baseboards
This is the one that almost makes me cry. The baseboards are a 1/4 inch thinner than the casement we purchased from them, as well as the baseboards we were matching that we purchased from Home Depot. They are disappointingly thin and it looks cheap. Every time the baseboards meet the casement, it makes a corner instead of a flush edge. This makes it impossible to use them as door headers, which is what we bought many of them for. Additionally, we obviously can’t use them anywhere we already had some baseboard installed. Finally, there are times the gap between our floating floor and wall is too big for this size as we were using the other size as a guide when we installed the floor.
Honestly, we spoke directly with a salesman telling him exactly what we were doing and asking him if he had something that would work. He promised they had just what we needed! Ugh. I feel manipulated and disappointed and would not go back here again.
If I had only one word to describe all the positives and negatives of this place, it would be “cheap.”