Wholesale Window and Door

Lack of Communication, Customer Care, and Follow-Through!

We had just moved into our home in September, and after reading reviews, we made an appointment; Robert came out and, at the time, seemed very helpful. He was there to take our money and quickly forgot our name when the order was incorrect when we called to ask for his help to make it right.

Installation Day: the windows arrived in the wrong sizes/shapes. We requested the installer have someone from the office call us to explain what happened- no call or communication. An hour later, I called the main office and left a voicemail requesting someone call me before anything was reordered - no return call. I called Robert with the same information - no callback.

Wednesday, I called at 8:30 am (frustrated I was the person following up). Lissa apologized, asked to come re-measure the windows, and shared that they had already re-ordered windows without our approval. Reluctantly, we agreed to meet Friday @ 9:00.

On Friday, when Lissa was a no-show, I called the office at 9:30 to learn she had a personal matter and could not make the appointment, but the company was not aware she was even coming out to our house. At this point, we opted to ask for our deposit back to look for a different window company; from what we have experienced, this is a communication trend, and we don't have faith or trust that their communication would be different if we needed warranty assistance.

Traci, (the one person who was helpful) put us in contact with Jamie, the COO, via email, who has followed the same lack of communication style as other people in the company who didn't respond to our emails and sent us a check for half our deposit without any explanation.

We do not recommend this organization; they do not call or respond to your emails.

Tyshon and his install crew were amazing. They did masterful work and were very professional. Their attention to detail and work ethic was beyond compare. We have had a lot of installations and renovations in the last few months and they one of the best install crews to date. Not to mention they were one of the friendliest.

We can’t say enough about the product quality and service we received from
Will. Our guesthouse kitchen turned out beautiful. Will guided us through the entire process. The cabinets arrived on schedule and were in perfect condition. We are returning to the store to design and order cabinets for the kitchen in our home! Thanks to their entire team for this great experience.

They have been fantastic. Our kitchen turned out better than expected. We actually ended up adding several other rooms after purchasing the kitchen. Can’t wait to get those areas installed. Will and Alison kept us up to speed every step of the way. So glad I found them!

Had to return to update my review. We had a very good experience with our order design session. The ordering process was simple. We were told upfront it takes 3 to 4 weeks to get the cabinets, that is the same time frame we got from Home Depot and we saved 75% when factoring in the installation costs. We were hooked up with granite counter tops at wholesale cost too. We paid upfront for a stainless steel sink. Our sink wasn't delivered with the cabinets and is needed for the counter top template. Wholesale Cabinets did coordinate getting the sink over to the counter top people. Our cabinets were installed and they look great. There were however problems. The spacers needed were not all present, and there was an insufficient count on the door handles despite our having picked the store default style they supposedly keep in stock. A wall cleat for a strip of counter was not mounted. Waiting for the missing parts has been a nightmare. After waiting an additional 3 weeks, the installer never showed up after arranging a visit a week in advance. The office staff have been good to return my calls but not those of my wife. I would still recommend the products offered here because of the tremendous cost savings, but customer support is a real issue. Only use this company if you are willing to stay on top of them and have lots of time for your renovation.

Well, my experience was great! The design consultations went well and were very clear. The cabinet finish was just right for our office kitchen. Delivery was as promised; despite last minute changes on our part. Installation crew was good and really appreciated that they could do installation on a Saturday. I would recommend this company.

Cabinets are nice but their service is terrible. They always tell you delivery in two weeks but it's always at least three weeks, and that's for delivery to their warehouse. Then you have to schedule delivery and installation to your house. The only two people who seem to know anything are David and Dorothy, the owners. If you call and they aren't available, forget getting help from anyone else. The staff who answer the phone never ask if you want to leave a message, they just tell you to call back. That's because they never return calls. You have to keep calling until the person you need to talk to is there and available. And it's up to you to keep calling. They don't ever call you, for instance, to tell you your cabinets are in or to schedule installation. It's like pulling teeth to get information and get anything done.
The cabinets seems to be good quality. I ordered dark wood finish and I like the color but they do show fingerprints and dust, so I'm still deciding if that was the right choice. I have ordered white cabinets for the laundry room, so we'll see if I like those better.

RECOMMEND DO NOT USE THIS COMPANY. Very unhappy with installation quality and workmanship. Have had nothing but recurring issues with these windows for the past three years Posted pictures for your review. Thanks.

The quote process was pretty straight forward and simple. Unfortunately that was the only part that was simple.
1.) Windows arrived 3 weeks after order. Install was scheduled for a Monday at 7am. I scheduled for 2 days off work. The installer called about 8am the day of install to inform me that his truck broke down. No one showed up or even called back with a new arrival date or time like they said they would.
2.)The install process was a huge mess that no one mentioned anything about. The stucco damage and interior wall damage was described as possibly 1/2 inch by the owner when they windows were quoted. The real damage is 6-8 inches on stucco and drywall and on a couple of windows larger than that.
3.) Very large amount of damages to my home. Stair rail and interior door trim damage from an installer not paying attention when carrying windows through the house.
4.) stucco repair is sub-par and is already cracking. I guess this is minor since I have to repaint my entire house now anyway.
5.) I have 3 windows and a sliding glass door that do not work properly. NO WAY THAT WHOLESALE WILL BE BACK FOR REPAIRS. I DON'T NEED SOMETHING ELSE DAMAGED.
6.) There were 2 screens damaged prior to install. They order replacements free of cost. That only took 3+ weeks and multiple phone calls. Turns out someone at the office forgot to place the order.
7.) Wholesale window nightmare over. Be cautious if you order from them. I wish I would have paid the small amount more for a reputable company. I easily spent the money I saved repairing damages to my home.
I added a few images to my review. This is one of many. All of the interior paint was just completed a few months ago and touched up the week before the window installers showed up.

I shopped around, and got several quotes. From start to finish the job was handled very professionally and excellent. Customer service from the office to the installers were always friendly and helpful. The end product was beautiful and I’m very happy with my new windows.

I waited a week to write this review so as not to be writing on emotions. We had a scheduled appt on Saturday and the rep working that morning greeted us by asking if we were his 10:00 appt. During the process of looking at the styles of doors, etc we felt as if the rep was steering us toward what he would put into his house, not what we were looking for. When we stated that we wanted to go with all plywood cabinets we were told that the furniture board cabinets would hold up just fine and he proceeded to back that statement up by telling us that the plywood cabinets needed the AC to run all summer long and not to turn it off in the summer as the cabinets would split. We live in Phoenix, who is going to shut off their AC in the summer! I was ready to walk out then but decided to give him another chance. As he was putting our design on the computer, he told us that the refrigerator didn't belong where we wanted it if we wanted to sell the house. When we told him that is where the refrigerator was going his response was well it's your house and you can do what you want. That was the last straw!! We kindly stated that we were not going any further with the design and he got very defensive. His attitude that day was as if he was going to design OUR kitchen the way he wanted it to look. This was the worst customer service experience I've had in many years. Sorry David.

I actually really like their cabinets, thought they were fairly priced. However the man who was helping me was extremely rude and condescending, and asked how I was going to pay for the cabinets. Inquiring if I could afford his products. I made an appointment at 10 am, the guy never show up until 10:30 am. With their customer service I am surprise they are still in business.

we had cabinets done 5 yrs ago . very pleased with no problems. cost savings was great. i see a note that it was possibly “David” we dealt with , written on design sheet.

Found this place a couple of months ago while driving by and decided to stop in. So glad I did! The service was fantastic and my new windows were installed yesterday. My neighbors will be buying new windows from them too!

if i could give a negative stars i would

I was told id get my cabinets the 15th then the 18th 0r 19th then it changed to the 25th. I was tired of getting the run around, so I had to go out of my way and waste my time to go to their office because they never call back!! They were confused and on the phone with the manufacture I could hear Dorothy talking on the phone. My order got messed up.
The office appeared to be very disorganized; files and papers stacked all over. I am curious when they would have realized my order was messed up and when they'd actually call me to install them if I hadn't gone to their office!
The staff gave off the vibe like they didn't even care. not once did they say sorry for the inconvenience that has cost me time and money. Very unprofessional experience I will not be going back when i remodel my bathrooms!
when they install they leave all the boxes and trash plus its a dollar PER screw for the handles if you want them to install them

I meet with this guy, sign his contract, he forgets to retrieve my payment, then leaves. He calls and texts me every day for five days straight, harassing me for the payment for a week and then threatens to put a lien on my home. Why didn't I pay? I didn't feel like transferring the funds from one account to another and calling the office immediately. I work ten hours a day and I'm on the phone all day. The last thing I wanted to do was call early in the morning or on my lunch. I would've called on the weekend but then he acted like this. Obviously they are shady and desperate for money. Go somewhere else.

Best cabinet experience of my life. Only wish I found them earlier. Installers were excellent. Traci went above and beyond. Working with Will was wonderful. So glad we let him make the changes that he made. We flip 10-15 houses a year. Will use Wholesale from now on.

i was thrilled with my new windows - the are perfect!!!

I had the best experience ever, from start to finish, hiring Will and the staff at Wholesale Windows Doors and Cabinets. Will listened to my ideas of a dream kitchen and he produced this kitchen even greater than I envisioned and at a very acceptable price, less than competitors. I was assured of a delivery date which was exactly on time and delivered by a crew who were top notch. I would strongly suggest this company for any home remodel.

DO NOT PURCHASE ANYTHING FROM THEM!
I purchased windows from them, promised delivery 4-6 weeks, it's been 5 MONTHS !!
and still no delivery of windows. I have paid for half of the order and they refuse to refund.
I hear nothing but excuses.
Will follow up with the AZ ROC!

By far the best place to replace cabinets. Went to home depot, Lowe's and J&K. Will the designer spent time asking what I wanted and getting the layout perfect. The install team was great and Traci was super helpful. Can't say enough about them. Thanks so much!!

Have used this company since 2017 for upgrading windows and sliding doors but my most recent purchase from them has been horrible. They didn't measure two of my windows correctly so I've been without windows in the front of my home for almost 2 months now. The process started much longer than that when they originally came out to install all my windows. The installer didn't check the measurements of two windows that were to be installed and continued to tear out the old windows and install the new ones. Upon installing the two new windows that were left to install they realized that they measured the windows incorrectly. The result of there mistake is I have been living with plywood for windows for 2 months now. they don't seem to care about getting the correct windows in and taking care of there customers. Terrible communication with customers!!! MY SUGGESTION IS STAY AWAY!!

Very happy with this business. I had to have a door completely replaced due to it being warped. The door was a 2 sided front glass door that was angled. I was sketchy to have anyone do it. I decided to give this place a chance. Not only was installation fast it was affordable. The installers were so nice I have 3 dogs that are wild and they made sure none of them got out. Good people. Will do future business.

I am very pleased to have hired this company for my specific requirement, no doubt they have done a very good job installing my windows. I have been visiting several window installation companies, and this one has left me totally satisfied, they do their job in record time and with the best materials. Thank you guys so much. If I need another window installation company again, I won't hesitate to return to Wholesale Windows

Called and after getting all my information they said they would call back. They called me back. That was nice but then they called over and over and over trying to sell me windows and doors. Super heavy on sales and light on customer service. Huge waste of time.

I am impressed with Wholesale Window and Door’s industry knowledge and beautiful showroom! They are a pleasure to work with! I highly recommend this company!

Best cabinet price, great cabinet quality, easy to work with! Will is a wonderful person to work with. We received great info and prices with no pressure. We have recommended Wholesale cabinets to many of our friends.

When someone told me about Wholesale Window and Door, I didn't believe them. Luckily, as I was getting bids for three arcadia doors, I thought I'd get a bid from them too. I'm SO glad that I did! Not only did I save a lot of money, but the quality of my new arcadia windows and doors is wonderful!
Their installers were polite and professional and knew what they were doing. They got each window and door up and in quickly, caulked them, made sure they were sparkling clean and cleaned up after themselves.
What a difference! Now, when I look through each one of my new windows/doors I smile. They add so much to the three rooms they're in and to what I'm looking at through them.

First off I was trying get an estimate to upgrade my windows. The female who answered the phone was not the most pleasant person to speak to.
She got my name wrong even after I spelled it our for her.
Even more rude was the person who called me back.
Not surprisingly he also called me by the wrong name as per what the female told him my name was. He insinuated and straight up told me not to waste his time if I planned on getting other estimates during covid. Not Friendly, Not Professional, Not getting my business!
More rude things were said to me from this man but I am sure that I am not the only one who has been disrespected by this company.
Way To Do Business! OR NOT!
My first and last time dealing with them!

After getting an outrageous quote from another company, I reached out to Brian and he quickly came out gave me a quote for a 1/4 of the price of the other quote. Within a couple of weeks they came out and installed my new windows. I couldn't be happier with the quality of work. I have already seen a difference in my electric bill as well. Thank you again Brian!

Blah, blah, blah! That's all I hear WHEN I CALL THEM! It's been almost 19 weeks since I place my order and paid half. They've NEVER called to up me, I have to call them. TOTALLY UNACCEPTABLE! I'm tired of waiting and I'm tired of excuses!

Wow...I’m so glad I was driving down 16th Street and spotted these guys. I had just purchased a home and the kitchen needed redoing along with some other major stuff. I had had a bunch of quotes that I really could not afford, but worse...they couldn’t get the cabinetry for about 5 weeks or more !!!!!!
I stopped in and Will and Connor were there. I knew what I wanted...White Shaker. They gave me the best price....These guys were great. They demo'd the kitchen in one day and cabinets went in the next. Josh the installer was amazing and Brian who came to put on the bulls was super nice and VERY knowledgeable. New kitchen in about a week !! (Now I’m just waiting for the granite and I’ll be a happy girl....(different company doing granite by the way)

Beat home depots prices. Installation was fast. Jeff was a pleasure to work with. Highly recommend if you have any questions message me.

Getting 2 windows in the front of my home replaced. My living room window was put in fine on 6/24/2020. But after they broke and removed my existing bedroom window, they told me the manufacture sent the wrong size window and I would have to wait a week for the new window. (They put up a wooden board in place of my bedroom window) After the week passed and no word from AZ Wholesale, my husband called and was told it would be 4 more weeks until we receive a window. I understand its a strange time right now, but the biggest issue for me is that they never call to keep us in the loop...we constantly have to chase down updates. Not to mention they left my house looking like a crack house with a boarded up window. Still waiting...(See photos) Not happy, and wish we would have spend a bit more with the other company... I know we would NOT have had this issue with them.

This is a company that lacks integrity, honesty, knowledge, and professionalism. If you like a crooked used car salesman experience in your cabinet buying, this is the place!

I would highly recommend Wholesale Window and Door. We love our windows. The entire experience was perfect. From the bid, to the quality of the windows to the installation.

So easy to work with and the quality of the product is fantastic. Will use them again!

Needs to replace your old windows.this the place.you don't need to be pro just ask to any sales person what you need

Worse company I ever deal with I been waiting on my cabinets and countertops to be finished for three months ago and still no countertops as I speak no one seems to know anything and I paid in full this company needs to shut down asap

NOTHING IN STOCK, LADY SAID 4 WEEKS TILL I CAN GET ANYTHING...SHOULDN'T BE (WHOLESALE CABINETS) SHOULD BE (NOT IN A RUSH, EVERYTHING IS SPECIAL ORDER)

Good selection on hand

Very unhappy with instillation.