Renewal by Andersen Window Replacement

Terrible experience and horrible quality with literally ZERO response to our emails and calls.

We ordered and paid the price of a new car for two gray sliders. The crew even had grey caulk/sealant and trim to match the grey doors they were supposed to install.

The doors are 100% brown and look terrible. You can see the brown door vs grey sealant and grey “trim” in the pictures, against the two shades of grey in our house DO NOT USE THIS COMPANY! They will extract money and literally never call you back.

We contacted Renewal by Anderson in October of 2021. We met with a representative and were very impressed by his presentation. We ended up purchasing 2 basic sliding glass doors that were estimated to be put in by late December early January. We got a call in November saying the door were done, and the instillation team should be calling us to schedule the install. After almost 3 months, no one contacted us so my wife reached out to them. We then received a text message saying our doors were not made, but to reach out to the install team. We are now estimated to get our doors in April. I've tried contacted Bob, and several managers and have gotten no response. I would never recommend this company. They only care about the sale and after that you are set aside. Their customer service is the worse I've ever dealt with.

No regrets! Love these windows! The estimated date of install was accurate. We had the entire house done in <6 hours total, including a door installation. The crew was polite and clean as well. But the best part difference in the temperature in our house is AMAZING! The windows open and close like a charm. Do be prepared for a sales pitch during the estimate visit, and for the visit to take > 2 hours. After placing the order, there was a problem. When I discussed it, every one in the company responded quickly and professionally. The problem was fixed ASAP. I am very satisfied, and do recommend this company and product. When you choose them, you will be glad. I hope you enjoy your new windows as much as I am enjoying mine.

We had Andersen replace 2 sets of sliding doors. One set is fine. The other must have been installed incorrectly and comes of the track. We have been waiting since October for Andersen to fix. I understand that on occasion things aren’t installed correctly, but it’s inexcusable that it has taken this long to address and still not done. In the end, I think it’s poor quality. Sadly, the customer service is also poor.

In the late part of 2011 I decided to replace three windows in the front of my home. I secured three bids including Renewal by Andersen because of its reputation of being one of the premier window manufacturers. I was impressed by the sales representative by his professional approach, his knowledge and his product. I was especially impressed by the fact that no stucco or paint damage would result from the window replacements ( the other two bidders did not offer the same guarantee). The windows were installed in January, 2012 and met all my expectations. The job was completed in one day by a crew of three. They were thorough and cleaned up the inside and ouside prior to departing. I am very satisfied by the appearance and functionality of the new windows and will definitely use Renewal by Andersen when I am ready to replace my remaining windows.

Renewable by Anderson was the only company that followed through and gave me a doggie door in my new backdoor. I am not too impressed with the callcentre there a little bit on the generic side They go through a spiel which we've heard before nearly cost them a contract. This is the 2nd time we've used them Love the product It's worth the money It's high quality

On 7/14/2016, Jason and Derek installed our two sliding glass doors. They both were very good and professional doing the installation, cleaning up afterwards and very polite.
We were very Happy and completely satisfied with the installations and their professionalism. Our 2 doors are very beautiful, and we feel that you have 2 very knowledgeable installers.

Donald P. Craig

The guys that performed my installation were second to none, they worked clean, efficient and were so respectful. The gentleman that helped me design my project was great as well, and helped me transform my home. We are ready in the event that we have another summer like this past year, because of our new doors and windows.

Called for a simple quote. After 20 minutes of answering questions about the original developer from 1985, I hung up. 20 minutes of sales pitch is ridiculous when you are simply asking for a scheduled time for someone to come out and measure windows for a quote. I would never refer anyone to call this company. Too much work for a free quote. My time is not free!!!

Sent in an information form to Anderson and received a call right back. Seems Good...Think not. Customer Service Rep was going to send me an catalog via email and have someone call me for an in home appointment. Neither happened so I called Pella and am moving in that direction. Guess they have more business then they need.

High end windows. 4 stars for the price but 5 for the quality, warranty and 6 stars for customer service!

hey why do your window men touch my mail? they literally brought my mail to me in the middle of them working. pretty sure thats illegal.

I called two times she hung up twice