Best Aluminum Sliding Doors in Phoenix AZ

Great service through the purchase. The real test was the time it took to get them and the installation. I believe the windows actually arrived about two weeks early. The two guys that did the install (I think David & Donovan) very, very professional. We have 3 large dogs they worked around what we needed to do with them. They tore out old and install 7 windows and other than having new windows you can't tell they had been here and did it in about 5 hours

I've left two requests for a quote online and had someone call me asking for a revised door size. I called the number he left with the opening dimensions he asked for and never got a response. I then made the second online request with the dimensions of the windows and door I wanted to get replaced. I was contacted by a young lady who told me a representative would be calling me with a quote AGAIN!! This has gone on for three weeks. Like a previous review said I'm glad this firm isn't the only game in town! Makes me wonder how the actual project would go.
This is the first time Google reviews were so off point. I'll find someone else easy enough.

I had a door replaced and I greatly appreciate the attention Dustin put into the installation.

Absolutely amazing service and incredibly reasonable price. Nobody would want a golfball shot through their window -- well, nobody I know. My first reaction was wow, how much is this going to cost and how long is it going to take to fix it?. I got a quick estimate from John at Valleywide Glass (getting a rough estimate quickly helped me to calm down) and the actual amount once the estimator came out (within 24 hours) was even less. I was so impressed, we even had them do additional work on a couple of our aging windows. The installers were remarkably professional -- efficient, respectful and personable. During the entire process I was kept well informed regarding the status of the job by John. In my opinion, you are going to be extremely hard pressed to find another company that can match their overall performance.

Greg Johnson of Infinity from Marvin SI is a window pro, who has a real attention to detail. Installation done within estimated timeline. Professional installation crew. The quality of Marvin Infinity replacement windows exceeded my expectations. Greg Johnson of Infinity from Marvin SI will be the only person that I will contact when I replace additional windows in my home. Don't waste your time contacting other replacement window companies like I did.

I would avoid this business at all costs. My experience consisted of the following:

- The salesperson, Tom, lied about the order deadline and delivery time. He said that if I placed my order on a Monday or Tuesday they would have my three windows by the following Monday or Tuesday. The order was placed midday Tuesday. Tom emailed a week later, when I was expecting to receive the windows, saying that I had not supplied payment for the deposit by the deadline. He first lied saying the deposit was paid a day later than it actually was. I told him to check the dates on our email thread, at which point he said he was new and didn’t know when the manufacturer’s deadline was. Not until I repeatedly expressed my dissatisfaction was any type of apology provided. The result was that my order would not arrive until the following Thursday, so it went from a week for delivery to three weeks.

- The rep from the window manufacturer contacted me later to inform me that the order had arrived, but Tom had placed it for the wrong windows. This resulted in a new order having to be placed, which of course delayed delivery another week.

- I was under the impression that I was paying a 50% deposit, and that the remainder would be collected upon delivery of the order. I was actually charged the full amount AND the salesperson Tom failed to add tax to the original quote. Calculating tax and adding it to a quote seems pretty elementary, and it’s fundamental in managing customer expectations. This is apparently not practiced at Freelite, though.

Perhaps they have just one dishonest and incompetent salesperson. Regardless, these types of business practices should absolutely not be supported.

Will never do business with them again and, of course, would never recommend them.

It was a good experience and I like the windows a lot. Except, the initial quote did not include stucco repair and there was a lot of it, which they don't do. I felt like they kinda left me hanging on a project that aesthetically was far from complete but they got paid and were on their way. Stucco cost me $700, a cost they said just could not be identified until the old windows came out. I think they should have had a stucco guy to finish and I would have paid them, but they referred me to someone that was a pain in the a$$ and I really did not appreciate it.

Still waiting on windows 16-18 weeks behind. They do not help nor provide update with order. First and last time I will deal with them. Would not recommend.

Great experience. Good price, good install. Everything was as they told us it would be. Will do business again when we replace the other windows in the house

The window install is finished and the final results are satisfactory. The installation went OK, but Lasting Impressions ran short of workers during the process and a few days there were not enough people to perform some of the heavy lifting. Removal of the old windows left more of gap in the old stucco on the outside that I was hoping, but the old windows were installed in a manner may have contributed to that. The crew did an OK job repairing the stucco and sealing the gap, though ... so all is well in the end.

There was more dust raised than I hoped. The crew did place plastic around the window opening during the phase where they made some cuts, but still a lot of dust. On the inside wood floors, the crew did not place enough protective coverings down and some minor scratches and foot traffic with caulking compound were evident on the wood floors ... but, we were able to clean it up OK. But the crew could have done a better job placing protective covering down.

Overall, Lasting Impressions provided a good price for the windows and with the exception of taking longer to do the install than originally estimated (due to manpower shortages), the experience was good. With a bit more care protecting flooring, I would raise the rating a notch.

They did an amazing job on my 4 panel sliding door. The workers were very professional. They left my outside patio cleaner than it was when they started.

Avoid this company at all costs. Signed the contract with Trevor (even though I didn't like the high pressure technique) February 2020. It's now March 2021 & my house only has 3 of the 5 windows they were suppose to replace done. The 3 windows that were installed last year are subpar at best. One of the windows was clearly too small & they used a bunch of small wedges to make it centered & did a terrible job of sealing the gaps. The owner, Tammy, came out once in the summer & tried to say they wouldn't continue with any other windows being installed because my home had a roof leak!! But she told me not to worry because she knows a great roof guy! BUYER BEWARE when a window company is trying to sell you a new roof. This company is terrible. When they finally called to say they have the other 2 windows in stock they can't schedule the install until the last week of April 2021, literally 14 months after signing the contract. They never call back, customer service is non-existent & literally the new dual pane window they installed leaks more air than the original single pane 1990 window it replaced. Multiple times I've requested to just call it a wash & have them void the rest of the contract since they can't deliver on the windows & they refused. When I said how the new window installed was terrible Tammy said she'd have the window manufacturer get in contact with me, that never happened. Avoid this company at all costs.