Best Emergency Help in Phoenix AZ

The pilot light on my water heater went out, and I couldn’t reignited,. I called Penguin to come out and check the water heater and right off the bat. I was told it was too old to replace any parts on it and the technician suggested a brand new unit. I asked him to at least try to ignite it, and he did without even turning the gas on, when it didn’t ignite, he said the igniter was broken. He said a replacement would cost $2200 but with my Penguin membership it was 10% off so $2000. I said no thanks and that I would get another opinion and he left. I called my handyman over and then I called Penguin AC and while they were on the line my handyman lit the pilot and said there was nothing wrong with it. I asked Penguin Aur to take me if their program and she tried charging for their service call where they tried ripping me off. She said I owed them for three visits when they’ve only been to my home twice and I paid for the first service call. I told her I’ve given them $120 in monthly membership which comes out to $120 so minus their service call fee of $60 they owe me $60. These people are thieves and feed off desperate people in desperate situations. Stay away from them.UPDATE!After speaking with the Plumbing manager I was assured that the technician was going to be brought in for reeducation. I was also contacted by Tonya the quality. to me that this is not how they do business and that the technician get some additional training. She also waved. For me to get out of their monthly Penguin program. They made me realize that the actions of the technician is not a representation of their company values.

Love this company. Always recommend them. Very responsive and super accommodating. One of the best company's I have ever done business with.

Great service. Good communication with the office. I will definitely recommend this company to friends and family. Great job.

Getting the correct part has taken most of the Week. Troy was pleasant to work with. Parts were ordered wrong. Toilet still not in use after four days.

Skylar was very knowledgeable about our system, knew exactly what the problem was. He is very easy to communicate with. He does an excellent job!

Great service with professional and experienced staff!

Honest, reliable, trustworthy. What more could you want in a contractor! George has repaired and replaced a/c units for our home and multiple rental properties for many years. Schedule a tune up so he can have your a/c working efficiently before problems arise in the heat.

Shaun is a fantastic repairman and representative for Howard Air. He checked all systems, answered numerous questions, changed the filters and clarified much information. I wish everyone understood what the word 'customer service' means like Shaun does. He is knowledgeable, cs oriented, kind, pleasant, and hard working.

They are amazing and go out of their way to help people. Today the heater went out within my fathers house, when I called this company I spoke with someone who truly cared and due to the circumstances went above and beyond to make sure someone was at my dads house within an hour. Long story short my father is a quadriplegic and depends on the ability to control heat and AC to regulate his body temperature. Without the heater working in winter he runs a high risk of getting pneumonia or other sicknesses. as I explained this to them they showed great concern and compassion to help my father, within an hour we had a repair man at my fathers house to fix his heater. Long story short turns out the nest thermostat was not working and needed to be replaced. Not only did they show up within an amazing timely manner the repairman took the time to reconnect the thermostat for my father and to help set up his voice control.

Scott has always been there for AC repairs and now finally a replacement. He was prompt with service and we had a new unit quickly installed. I will definitely be using his services again!

Good honest , hit on all points, efficient and quick to diagnose and make the repair. I recommend this company, very pleased with their service. My tech (Austin) was very good at his job.

Very satisfied with the service. They did AC service for my mini split systems. Good guys, reasonable prices, I recommend.

These guys are the best! Our a/c went out on a weekend and they showed up within a few hours to diagnose the problem. Thankfully it was still under warranty.

Unfortunately the manufacturer gave us the run around on replacement parts (apparently they no longer support our unit, even though it’s only 3 years old). Meanwhile our house was 118 degrees inside!!!

Rather than continue to wait on the manufacturer Junior and Jerry found a complete unit and swapped mine out.

I am grateful to know their are good people still in the world! Thank you for getting us back into our home!

I have been working with this company for a few years now. I have found that they are out only for the money. I have been told many different things need to be replaced on my AC unit when the parts are working efficiently. They quoted a ridiculous amount to replace my coil....I could just go buy a new unit. They lack in professionalism as they show up to my home looking like a 2 year old that dressed themselves.

Friendly staff. Lots of cooling machines available. Fair prices.

Wow....there are a lot of Scams and Bad AC companies in AZ.....this company is what an outstanding AC service should be and what other AC places should strive for. Rhett is not only knowledgeable and a hard worker, but a very nice and friendly person. He helped us above and beyond. Price was extremely fair and workmanship top Notch. Also they don't look for problems so much as future fixes so you don't have costly issues down the road. I mean why have a yearly maintenance check up if the AC experts can't foresee some issues. Rhett will be our AC go to guy. This company is stamped in my contacts. You wanna be cool Rhett is your dude!!!!?