Best Water Loss in Phoenix AZ

Pack up, clean up, move, unpack.
I wanted to let everyone know what a pleasure it was to have the Servpro crew help me with my move. They were very respectful of me and my belongings. They packed and moved my things as if they were their own. I highly recommend Servpro of Phoenix. They will be my first call if I move, have a flood or fire. What a crew!

Our house flooded as a result of a waterleak while we were away over the Christmas holiday. We came back to a flooded master bedroom/bathroom and called them that night. They came out the very next day and began their work. In addition, we were headed to Europe for 2 weeks a couple days after coming home to the flood. They worked with our family, set up a lockbox, and provided us updates on a daily basis. We had a great overall experience and are very thankful for their work!

I would like to thank them an additional time for their professionalism, prompt, and efficient work. We had an unexpected major flood in our home and they were able to assist in all our needs. Would highly recommend them!

it was great

Jenkins was chosen by my insurance company to come help me after a flood in my condo storage. They were the very best at leading me through the process and making sure I had the right people helping me. I highly recommend them and would use them again.

They had great service. We’re very professional. I would recommend their services to anyone. And I am satisfied with the job they performed.
Eddie Julie and Lionel.

Clearly the owner doesn’t know they’re left from right and all he cares about is his bottom dollar!

This company will LIE TO YOU

Please don’t hire this company.
Paul Davis is a modern day scammers

Great service !!!I give then 5 stars

Very professional Frank, Greg and the team are outstanding they pay attention to every detail very professional I can't can't say it enough. I would highly recommend next Gen. Restoration to any of my friends or family and yours too.

Awesome and prompt service! Eric was very professional and honest and was able to work with us and get the issue resolved! We would highly recommend you give them a call

Fantastic and prompt service. They went above and beyond remediating the water damage we had by allowing me to hand off the project to them completely so I didn't have to worry about it.

They communicated extremely well and really made you feel that they cared about your issues while handling the communication with other contractors and claims adjusters very well and kept everyone on the same page.

Ben Rodriguez, GM., the only light in this bleak tunnel. The only professional. Project manager was rude, condescending, and failed to manage my water damage and wood rot problem with even a modicum of acceptability and professionalism. The foreman was routinely late. The work done was shoddy, sub standard...very poor quality. Now in a dispute with the insurance company to have work done acceptably and properly. Truly disappointing.

Nick was very kind and very helpful! Much appreciated

Awesome and friendly staff. Brad is the bomb

Great GM.
Really great guy, great professional project directors.
If my building was a mess, I would make a phone call to someone to help me.

I've told you about my day w/ the repair people on Wed...all things repaired and back to working with the first 8 hours of the day..first crew arrived at 9:30 AM....3 guys...brought in a air cleanser..hooked it up and while they cut out the back wall of the closet..part with black mold on it..and the cleanser ran..and they packed up and left..Next came the crew that moved all the stuff out of the way and by cutting on the water, we found the pinhole..yes..no bigger than the head of a pin...in the pipe..no further mold found behind the wall..slightly damp wood...not necessary to replace..and this bunch left..Finally, the plumber showed up..cut on water again so he could locate the hole..by 5 PM..the same day..I had running water..running hot water by 6 PM..and life was good once more...
Then, today the phone rang..was Cary who handled the billing and USAA claims...are you sitting down?? The first good news was USAA had called her and they found a mistake they made with the claim...They found I had more coverage that first thought. Well, I started to fall apart at this kindness...The Servpro company had all these people that worked for them. A BIG SHOUT OUT TO SERVPRO OF NORTH CENTRAL MESA. After 2 failed attempts of getting this taken care of..one phone call to this company and head honcho PAUL FROST..and he caught the ball and ran with it..and his people not only knew how to do the job, but didn't dilly dally around it.
The Servpro company had all these people that worked for them..applied to black mold removal, removing the back wall..half of it..with the mold on it..finding and repairing the leak, cleansing the air of black mold..AND running water? Hot and cold?? Yes, Virginia, there is a God..and He is a mighty God..and yes..there is a Santa Claus too...I am feeling very blessed and amazed how this thing has turned into such a blessing..meeting all these great people...and getting such service from them compared to the nothing the first 2 companies did..and dragged for 4 months..If you ever need hardworking, spot on people who know what and how to do with a situation like water damage..I highly recommend Servpro.of North Central Mesa AZ ...Heck of a story , right?? and now..THE END..

I called three weeks ago after a storm and burst pipes. It took me three weeks just to get on the schedule. Called on the day the appointment was supposed to take place and turns out they told me the wrong date and scheduled it for a day I won't be home (due to family emergency) and now they want to reschedule for who knows when.

I'm sure everything is dry now that they have waited so long, and probably really moldy too. If you are looking for prompt, professional, or organized service, this isn't it. I told them I have to contact my insurance company to see if we can do something else because working with this company had been a complete fail.