Best Water Damage In Your Home in Phoenix AZ

Excellent customer service. Attention to detail and cleanliness.

Servpro of northwest Phoenix came out to help after our toilet supply line leaked. They were helpful and professional. I called in the middle of the night thinking I’d leave a message and someone would get back to me the next day and they dispatched a crew right then and there to come clean up all the standing water and start drying. I would definitely use this franchise again and recommend them to my friends and family.

From the moment I first contacted them, I was treated with care and concern. We were on vacation and my house sitter noticed the standing water. My initial contact with them was not only via phone but I was in a different time zone. Jessica answered the phone and went into action immediately. This was the first time I ever needed to contact this type of service and she guided me through the process. She contacted her folks immediately and got them out there to begin working on the water standing in my house - and kept me informed along the way. They were at the house within about 1.5 hours of my making the initial call.

We got the water shut off. Then all I had to do was coordinate to have someone meet them at the house and give them the key. They took it from there, including put a lockbox on the door so that my house sitter didn't need to come and go. I spoke with the Project Manager, David, when they first arrived. He did a great job of talking me through what he saw and his initial recommendations.

When we arrived the next day, the water was all gone. They floor was dry. There wasn't a sign of flooding remaining in the home. They'd moved all furniture into the center of each room and covered it with plastic. Anything that was on the floor was dried off and stacked for us to go through. There people were SO polite and caring. We got into town as they were about done for the day, the waited for us to arrive home from the airport. The Project Manager took us through the house, explained what they'd done so far and made any additional recommendations. The time that he spent walking us through and listening and answering questions was invaluable. We discussed where we needed to go from there.

The last day, we had a crew that did nothing but clean. They vacuumed the entire house. Wiped down cabinets and shelves. They even mopped. We only have bathroom floors remaining, but they still mopped up the concrete, too. I'm not sure I knew what to expect, but was pleasantly surprised by this. It made waking up a bit more comfortable this morning.

In all, we had them at the house on the emergency evening for about 3 hours, then I think 6 full time days (we had some VERY difficult wood flooring to remove and the last day was the clean up day). I've sent off fabric furniture to them for cleaning (couches). I assume that will turn out wonderfully, too. Jessica said she's mailing us a CD of all of the photos they took while they were here (probably most of them pre-work and with water).

One more thing I'd like to mention is that our insurance company denied our claim. When they realized that, they were very sympathetic. Instead of waiting for a bill, I asked them to hit me up with an estimate so that I could manage the money situation with my bank. The last day they were here (for clean up) is the day that the I requested the bank transfer. I'm glad they let me work that way, because we'd just put the flooring deposit on our credit card and I wasn't ready for them to charge the card the full amount due. Another sign that they 'get it' and are a great to work with.

Water Fighters, Thank you so much for the valuable information your provided to me. I recommend water Fighters Restoration, they will make sure they serve your needs. Don’t hesitate to reach out to them. ⭐️⭐️⭐️⭐️⭐️ +++

Came in and eased my mind , crystal informed me of what was going to be happening answered all question I threw at them with professionalism and knowledge, crystal and her coworker cece were fantastic , helped elevate the stress of my unfortunate problem , definitely will use their services again .When I called to ask some questions the receptionist Nina was friendly and helpful directing me to Gloria who was very nice and knowledgeable , will use their devices again .

Make sure your construction manager doesn’t tell his tile subcontractors they’re going to get paid asap then ignore them for days once the job is done. After not hearing back from him I ended up going into their office, he was up in a meeting, he told them to cut me a check.
You have no problem getting back to me while the job is in progress but can’t send a simple text back or a call back to discuss payment once the job is done ?

Everyone I dealt with was polite and professional. They made the process a lot less stressful.

Great service! Keeps in communication telling how the progress is and walking you thru showing you progress. 100% recommend!

My experience with Jenkins has been absolutely horrible. The communication has been spotty at best. I had water damage to my bathroom ceiling that required the replacement of one piece of drywall. This happened in July and is still not fixed. Today, their contractor sent out to repair my drywall showed up without any of the materials on the repair quote (beyond the drywall). When I noticed the company installing the drywall without insulation and challenged them, instead of installing new insulation (as quoted) they ripped up old insulation from another part of my house and tried to use that until I stopped them. They also used scrap wood from my fence to construct supports for the drywall.

Now I need to have another company come in and rip out what they did and do it the right way. What an absolute waste of everyone's time.

ABSOLUTELY WORST MANAGEMENT

I was impressed with the attention to detail and thoroughness of this fire damage restoration service. They were able to salvage many of our belongings that we thought were lost forever. The team worked quickly and effectively to restore our home to its pre-fire condition.

If you are in need of restoration services, Disaster recovery restoration has you covered. Great people and company to work with!

Worked with this company in several aspects of repair. It is a fantastic combination for quality and service since they have the backing of the national Servpro brand but are run as a local, family owned company. Highly recommend for all of your remediation and repair needs

Joshua from ASAP stepped in a on project and saved me from a contractor who scammed me. He was professional and helped me during a stressful situation.

ServPro Crew Chief Maurice Gonzalez is an outstanding Servpro representative which includes his vast knowledge, professionalism and efficiency. I would recommend Servpro to anyone requiring water damage restoration service.

Hands down one of the most professional places I have worked with. They were able to get the job done in a timely manner and the workers were very nice. I am very satisfied with their work. Would definitely recomend!

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

Integrity! Ryan and Bob surpass expectations… keeping them on our permanent list!

Our experience with Bright Home was awesome. They were helpful with scheduling and going through insurance. Brendan was patient with all our questions and explaining the process as we have never gone through construction/restoration before.

These people are phenomenal. After Hurrican Ian I had Mrs. Tabitha Coman come out and assess our damages. She was extremely patient and gave us the time and dedication we needed in a very difficult time in our lives. They are extremely trustworthy and professional through the entire exchange. Thank you Christian Brothers Restoration LLC!