Best Plumbing Service in Phoenix AZ

Doan restoration helped so much especially Brandon he was super nice and professional in his work

We received immediate response and prompt courteous service. Although the process was difficult at times, since we were still living in the house, the work done was thorough, and completely satisfied our expectations. We decided to replace our flooring and insulate the wall that was affected by the water damage for additional privacy between our guest room and the family room, and are now enjoying our new house.

My family & I suffered a house fire on March 31, 2019. As of August 28, 2020 (17 MO. POST FIRE) we have NOT been able to finalize the business relationship we started with AFW on 3/31/2019 due to their abhorrent business ethics.

I would NOT recommend this company to my worst enemy. Just for the record, this is the only time I have ever written a negative review, I don't like confrontation, & I stand firmly by everything I have written below.

AZ Fire & Water Damage Restoration INC. (AFW) have dragged the reparation of our home for months, made empty promises to complete work, provided shoddy workmanship that had to be redone various times over, & have basically attempted to charge approx. $30,000 worth of work NOT done to the home before I called them out on this, threatening legal action, in order for them them to take me seriously. Additionally their contents department has lost & damaged personal items collected from my home to clean post fire.
I feel that my family & I have been more than patient & kind with AFW, giving them dozens of chances & ridiculously ample time to finish work, but they have taken this kindness as a sign of weakness they could exploit.

During the time the company was repairing our home, they had an issue with the 2nd of 3 contractors that were hired to oversee the project. The 2nd contractor, Leonel Campas, was let go from the company sometime in January 2020, & AFW did not have the decency to let us know. Our house wasn't worked on for months & it took a negative review on Google in February 2020, in order to be assigned another contractor and obtain a meeting with the 3rd contractor, David Brady, and the general manager, Dean Hamilton, of the company to pressure them to finish a job they had been hired to do.

The 2nd contractor has become a scapegoat of sorts to which the company has continuously blamed the mishandling reparation on our home, instead of taking responsibility & trying to rectify their mistakes in a timely matter.

Even though Brady & Hamilton were very apologetic & promised to have the work on the home finalized by April 2020, we had to continually babysit them to finish the work, & we have still not been able to end this nightmare.

By the end of April 2020, the money our insurance company had allocated for our temporary housing ran out & the house was still NOT finalized. My family & I were forced to move out of the temporary housing and into a hotel, during the beginning phase of the COVID-19 global pandemic. I lost my job as a yoga teacher during the pandemic and was forced to pay for a hotel & food (since we did not have access to a kitchen), placing myself & my family in danger of contracting the novel virus & dipping into my savings for TWO weeks until the house was somewhat hospitable. Floors had not even been finalized by this time.

I requested that AFW pay for some of these hotel fees I had to incur due to their incompetence, but they outright refused to do so, or accept any kind of responsibility for the significant hardship my family & I suffered due to their negligence & terrible business ethics.

When we finally moved back into our home on May 16, 2020 there were still many things that had not been repaired yet, including NO AIR CONDITIONING on the 1st floor of our home, paint subcontracted to Marcel Painting was incomplete & poorly done, & various other big ticket items.

This is a SHORT list of specific grievances experienced with this company, but many other things have occurred. As I stated before, I wouldn’t recommend this company to anyone & working with AFW has been a complete nightmare. I would advise anyone who is already dealing with this company to carefully revise line item by line item on their insurance estimate, given AFW's abhorrent business ethics.

1-800 Water Damage is the only water damage mitigation and remediation company that I will ever use or recommend! They responded within 60 minutes of my call. When they arrived, they had all of the equipment they needed...no trips back to the shop! They were extremely respectful and very professional at every step of the process. I would really rank them as a 10 (STARS)!

These guys were awesome! Took care to cover everything, cleaned up their mess, very thorough and on time. Have used other companies in the past, but these guys will definitely be my go to for carpet repair and cleaning, fire and wate restoration cleanup and repair

Everette did a great job at drying everything out. Got roof and patio covered well too. Only problem was when he cut ceiling open and all the insulation fell out he could of sealed the area off before hand due to insulation getting everywhere. I had to wash down all counters and surfaces in the kitchen and living room when he was done. Plus rewash all my dishes that was in the strainer drying. Just don't realize how it travels through the air. He was very polite and when i needed him to come back he made arrangements quickly.

Mike and the team were fantastic to work with.

Recently we experienced an issue with our HVAC system resulting in water damage to hallway, walls and flooring. We turned to State Farm our insurance carrier, in particular Amber Willis (Claims Specialist), who guided us through the process step-by-step. State Farm recommended Restore Master. Immediately the staff at Restore Master headed up by Dan Marks, came to our residence to assess and evaluate the issue. We were contacted by Shelby Cain (RM) who communicated the entire process and was essential in ensuring repairs etc. were scheduled and staffed. A true pleasure to work with throughout! Joe offered his expertise and assistance by coming out and completing all necessary measurements and fair assumption estimates to get the ball rolling! The restoration, demolition and preparation team led by Bashkim, were fast and efficient. We had water detection equipment, dehumidifiers, blower fans, and work area secured.
Karina and packing/placement team were AWESOME! The girls really displayed true attention to detail, and organization while preparing and packing storage pod. Karina organized, itemized, and inventoried each item, all with safety, care and concern. Thanks to Nasir for stopping in and assisting with project, but also providing needed information as we made upgrade decisions for project!
Craig and Christian were OUTSTANDING assisting with product drop-off, preparation work, painting, and offering knowledgeable and invaluable information to further enhance our home, and this project in particular!
Benjamin and team far exceeded our expectations with the level of care, concern, and craftsmanship to make our flooring and household look new again! We HIGHLY recommend RESTORE MASTER for your restoration and repair needs as this outfit is TOP-NOTCH and offers HONEST and FAIR assessment and pricing! KUDOS to the entire Restore Master team!!

Great service from Anthony

I have never worked with such a responsive company and rep like Karen Hartmann! She is phenomenal, talk about amazing customer service. Supports my clients and answers back promptly.

I am happy to work with an honest and great pricing organization.

Very professional Frank, Greg and the team are outstanding they pay attention to every detail very professional I can't can't say it enough. I would highly recommend next Gen. Restoration to any of my friends or family and yours too.

We paid 50% for ceiling repair in June it is now October and we can’t even get them to call us back. They were supposed to do repairs 4 1/2 months ago. They still have our money. Terrible business practices!!

Brad and his team are very quick to respond when disaster strikes. They were here as soon as I got of the phone with them. Due to how fast the respond, they saved our office from having any more damage and saved us more time and money. These guys are very professional and friendly and do a great job. They always follow up to make sure they work is done correctly. Won't use anyone else besides these guys!

Bill was great to work with! Fair pricing & fast, quality work, I couldn't be happier as a customer. Working with them was completely hassle free which was really helpful during a stressful restoration. Hopefully I won't need to use their services again but if so, I'll be back in a flash!

Integrity was the only company that called me back promptly after our house flooded while on vacation. They arrived within 35 minutes and began the water removal.
Jennifer ran the content crew along with Antonia, Lucas and Jason who arrived on time each day and took extra care with our house hold items. They never waivered in asking questions regarding our items. We are very impressed with how well this company works and takes the time to care about our plight! We highly recommend this company.

Remodeled a home built in the 70s that consisted of asbestos. I called Concept from a recommendation - they came out next day, inspected, and provided a quote to remove all drywall and insulation. They showed up on time, were very clean, communicated well and wrapped up the work on time per the schedule. Great service - great people and great value.

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

Best cleaning service I have ever experienced. I was very happy with the detail they put on cleaning my home, every thing I wanted cleaned was cleaned beyond my expectations. If your needing cleaning service done and at a great price this is the place.

We sustained significant water damage to wood floors and 2 bathrooms after a burst supply line under our master bath sink. The team from Square One Restoration was knowledgeable, experienced, kind, hard-working, and professional. We were grateful for their help navigating insurance procedures and figuring out the best way forward along the way. It was a stressful time and we were fortunate our insurance providers recommended them! Thank you Ryan and Bob! Five stars!

I would recommend this company to family and friends. Wonderful to work for and excellent workmanship.