Best Plumbing Services And Repairs in Phoenix AZ

For context on our experience, we had a hot water heater rupture and flood half of a bedroom and a closet. We called Arizona Fire and Water Restoration Inc for help as per a recommendation from our insurance provider. They came to the house and immediately began assisting with the water that had flooded one general area. The water was removed, and then the drying process began (two fans and a dehumidifier). After a couple of days, they came back to remove the equipment. Upon departure, we were provided a written estimate/quote for the services rendered for $625.00. This seemed fair, given the time and work. We subsequently filled out the survey that came the following day with a positive review.
About 30-days later, we received a bill for $2052. I promptly contacted the company to discuss the discrepancy between the quote or estimate I had been provided vs. the bill we were being charged. The customer
service rep said she would get back to me. Getting back to me constituted them continuing to send the same invoice and me continuing to remind the person sending it to me, of the previous conversation I had had.
Finally, when it seemed no one was paying attention, my husband called and requested to speak to the General Manager, Dean Hamilton. He was told he would get a callback and didn't. He did speak to the Controller Earny Sweeney, who said he was new but would look into the matter. Again, there was no follow up. Scott sent two more subsequent emails to the controller for some resolution and got no return reply.
Several weeks later (now today), I received a text from the General Manager, Dean Hamilton, whom my husband had tried to get in touch with previously.
He said we needed to call back and pay today. Trying to work from home as everyone is right now, I immediately replied while in a virtual meeting that my husband had already responded and please follow up with him. He couldn't figure out my husband's phone number, so a few more texts ensued. Finally, I had to tell him that my husband was handling this fraudulent charge and to please quit contacting me – to which he replied: If your husband doesn't call me back, you will hear from me again. I immediately left my virtual meeting and showed my husband the texts.
Scott called the number that was texting me, extremely upset, of course. The GM said we needed to pay, and my husband asked about the 325% discrepancy between what they were billing us and what we were quoted. The GM then asked my husband if he understood the meaning of an estimate. My husband asked if this was a typical discrepancy to which the GM asked if we had a homeowner's insurance policy. Not waiting for an answer, he then asked why we weren't just submitting the bill to our insurance company. My husband noted that this was irrelevant and poor business practice regardless of who was paying, to which the GM responded: Oh well, I guess you need to pay the entire amount today, or I am filing a lien on your house tomorrow'. While shocked that a company we thought to be so reputable would treat a customer this way, there was no recourse but to pay the remaining invoice with a credit card. When my husband said he was going to file a complaint with the BBB, the GM responded, that would be fine as potential customers or insurers would only see the complaint was resolved with the customer as the bill was paid.
My only recourse now is an online review, contacting the BBB, and making sure my insurance agent no longer refers to this company. If you are ever dealing with this company, and the claim is rather small, be very wary about doing business with them. They are used to clients just paying their deductible and then over billing the insurance companies. There is no oversight in this industry, and Arizona Fire and Water Protection Inc counts on this. The practice of quoting one price and billing a 328% differential is fraudulent at best.
This is the first negative review I have ever written, on any platform. I have also contacted the BBB.

Had a water heater failure and called them right away. They did minimal demo, basically baseboards and a little sheetrock, and had everything dry in a couple of days. Seamless and efficient. I really appreciate their response and ability to work with our insurance. I recommend them to anyone with water remediation issues.

Chandler and Jakob were amazing. They did a great job.

Great team!! Moved everything out of the way and put it back. Got the job done in 1 day.

WMF is affordable and upfront with their pricing. No extra cost surprises and are very professional. They make sure that your furniture is not damaged when they are working.

I had severe damage from winter storm Uri, and was out of town when the damage happened to my home. I arrived late at night to find a disaster zone in my house. I filed my insurance claim and they contracted Go To Services to do my mitigation work.

Jason and his team were prompt and professional at every step of their work for me. They looked for every possible issue and hired very trustworthy laborers to do the demolition work on my home. I just wish they were a local company so that they would have their entire team available to complete my job from start to finish.

All I can say is they are a quality team, and God bless them for coming all the way from Arizona to help us here in Houston. I don't know how long we will keep them here, but I and others have been sharing their business cards with our neighbors and hope their families will forgive us Houstonians for keeping them here a little longer. We need you and we appreciate you!

This company is a complete nightmare scam. We have got a referral from our insurance for small water damage restoration project and 3 month later we still haven’t heard anything back after 6 people came out to the house to ‘ take measurements.’ We even found the material in stock made all the arrangements and still no effort on their end to complete the project they just stopped returning our phone calls. We made sure they are removed from the insurance referral list - they are a complete disaster and should not be in business scamming people.

Reconstruction after a house fire

Very good company super professional and responsive.

Love working with Kelli Calkins. She thoroughly explains the process and the pricing she quotes is really fair. Just purchased an office and am in need of a duct cleaning and Zona is who will be doing the work. Kelli over communicates and that is a good thing in this category of business.

Had an unfortunate event happen to my home phil & 911 restoration responded immediately, from day one all the way to the end of this tragedy the whole team did wonders had the privilege to have Renan Portillo take care of my home Dailey till the last day reinsuring me that I was in good hand very professional and has a lot of knowledge. Thank you 911 restoration will definitely recommend anyday.

Ken and his guys at Acuity took fantastic care of us after we had some water damage to our home. The reclamation company did more damage than the original flooding, so by the time Acuity got to us, we were already beyond stressed. Ken took the time to understand our needs, worked with the settlement from our insurance, and put our home back together beautifully. My family and I could not be more pleased with the way our home looks. I would highly recommend Acuity to anyone that is looking for a remodel, if your home has been damaged, really anything. Their work is amazing and they are friendly and very easy to work with!

We recently had the misfortune of having our water heater breaking and emptying all of its water into our guest room. Our walls and carpet were fully soaked. We called 991 Restoration and Rocky Dunn was at our home within an hour. The damage was extensive but Rocky and his crew worked for several hours removing the effected dry wall, molding and carpet. They immediately set up all the necessary fans and dehumidifiers to begin the drying process to insure we did not develop mold. The drying process took several days, and Rocky was there each day to check the moister levels. After the drying process was complete Rocky coordinated the reinstallation of the carpet and began the work of reinstalling the drywall and molding. His pricing was very reasonable, and his work was impeccable. Rocky was also very helpful in working with our insurance company minimizing the total time of disruption to our home. While this is not an event anyone wants to go through, we were very fortunate to work with Rocky and 911 Restoration. Highly recommend Rocky and his team for any of your needs.

Great water damage company. Highly recommend!

Great GM.
Really great guy, great professional project directors.
If my building was a mess, I would make a phone call to someone to help me.

Todd came out this morning and patched up a hole for me. Very friendly and on time! Great service would recommend and call again. ?

Very Knowledgeable, fast service, great customer service. Highly recommended.

Their work ethic and ability to communicate clearly and follow through with the process it amazing! Outstanding work ethic!

Jill is amazing to work with. I can't wait to work with her again on any of my insurance water claims. I need to send her a fire job.
I'm glad she will drive to Mesa, Tempe, or Scottsdale for my clients.

Be a client and get awesome socks

Great job. Would work with again