Best Commercial And Residential Carpet Cleaning in Phoenix AZ

Do not use. Worst customer service. They came in did not do medication. Put two dehumidifiers in. Was told by my insurance company that they wanted Daily moisture readings which they never did they never Told me how much it was going to be. One of the humidifiers leaked all of my wood floor causing more damage than prior took them two days to change it out. They told me they would give me an invoice by Monday September 27th from a flood that happened about the first of the month. They inflated the bill to give to the insurance company. When I told them the insurance company was not involved They tried getting money from the insurance company and from me Can you call multiple times have to leave messages with no return phone calls back. I don’t know how they’re still in business.

On Thursday, June 4th, 2020 we came home to a flooded home due to the toilet water supply hose breaking. I called Arizona Fire and Water to come and do the cleanup. Their reviews seemed rather good. Although we had to relocate to a hotel for the next five days, we felt confident that they would do a good job. We handed over a set of keys for them to use. They told us that they would be using a lock box on our house. On Saturday morning I returned home to pick something up and I had forgotten my keys at the hotel. I called my partner to tell him to call AZ Fire & Water to get the lock box code so that I could get in. To my surprise, they had not locked our home and I was able to enter without my keys. Anyone could have walked right into our home once they were gone. We informed them of their HUGE oversight as well. Upon entering I noticed items missing as well as damaged. They did inform us of damaging our bookcase which was unrepairable, but they did not inform us of other damage.
Once payment came due our insurance company requested verification for overcharged services and materials. AZ Fire & Water would not comply. This information was requested at least three times. Every time they did not respond. One of the fees was for HAZMAT PPE. We were at our home for a few hours before we left for our hotel on that Thursday and did not see one employee of AZ Fire & Water doffing HAZMAT PPE. I work in an industry in which I knows what this is. Jeans and shirts are NOT PPE.
Once they determined that our insurance company would not pay the $1500 overcharges, they came after us for payment. We told them that they had the chance to get paid. They threatened a lien on our home. I expressed that if they tried to do that, we have enough evidence to defend ourselves in court. I had to file a police report for my missing items as well, as they are valuable and very sentimental. They have not to this day replaced our damaged items or compensated us for the items that came up missing.
I would NOT recommend this company.

We had as great of an experience as you can have when finding out we had mold in our ceiling. Tom Hodges and his crew came in the same day I called them and quickly removed the mold, sealed it off and died up all the moisture. I've actually had to use them twice now for unrelated plumbing water damage and they were great both times. I highly recommend them!

Had an amazing experience! Appreciate that they were able to come in and fix everything. Mother of three so money is scarce. Didnt feel like I was being taken advantage of like most companies try!

Jenkins did great work on a repair after I had some water damage. Everett Sandoval was friendly, knowledgeable and efficient. You can tell that Jenkins has a focus on doing the work right the first time and customer satisfaction is very important to them. Would definitely recommend!

Professional and timely. All work was done within timeframe and I was aware at all times what was going to be done and when. I appreciated the clear communication I was given regarding when and where the work was to be done.

Restore Master provided a very professional service to me. I would highly recommend them, and I am extremely pleased. Their response time was extremely fast.

Great company, great employees. They were on time and did a great job. Highly recommend.

I appreciate everything your company did. I was horrified when I found mold growing in my bathroom, but now I know that it is completely gone.. thanks to your work. Great job Water Mold Fire Restoration of Phoenix.!

Restoration1 shows up with expertise and fair business practices. I've had the misfortune of dealing with other restoration companies. In an emergency requiring restoration specialists, the homeowner is usually faced with accepting unspecified costs with an emergency team, mitigation and clean-up followed by lengthy restoration where competitive bids aren't as cut and dried for contractors not involved in the prior processes.

Restoration1 performs expert emergency services following protocols that capture and minimize the source and causes of critical damage. Their work is first class and their billing is clear and understandable. For anyone who has not been through a home emergency involving water or smoke - the order in which work is performed is critical. Honesty and integrity in the restoration process is even more important. Restoration1 builds trust and confidence in their initial services - and it secures valuable customer relations and reputation in their cost structure and workmanship quality.

Long review? Absolutely. There are a lot of services out there built on opportunistic and even predatory practices. People need to know who to turn to when while at their most vulnerable - they can find both expertise and a quality straight deal the community deserves.

DRR is great team that responded very quickly and got to work immediately and efficiently. They worked with me on all the details and aspects of the water removal and clean up. Great full that they responded as they did. Highly recommend DRR for your one stop disaster recovery needs.

Did a great job. Very thorough and kept me updated the whole time. Arturo is really good at his job!

Our townhouse had extensive water damage from the ceiling, through the walls and floors due to an intensive monsoon in July 2020. Our insurance company was unresponsive, so we directly engaged Dan and Concept Restoration to remove damaged drywall, ceilings and insulation. They also brought in fans to dry out the house and prevent mold. We truly appreciated their professionalism and rapid response to our emergency. In addition to the hard work, Dan provided very useful advice for dealing with our insurance company and HOA. They provided many photos that helped document the water damage and their remediation work. We highly recommend Dan and Concept Restoration.

We had an attic water leak 3 days before Thanksgiving. I've never had to use a Restoration company because of home damage before and PuroClean was recommended to us. They showed up before Thanksgiving to get us started with the demo of the damage to the house. They were informative and let us know ahead of time all that was going to happen. Whoever showed up for the day always called ahead of time to inform us they were on their way. They were courteous, respectful, professional and did the work. I would recommend them to anyone needing any inside home demo work.

You guys are tremendous and can't thank you enough for your quick response and services. DYW saved my commercial kitchen from a flood disaster.

Coit has cleaned many carpets for me over the years and always done a super job with zero complaints from me. However, after a cleaning recently in a new home, there was a second attempt to get a smell out of my carpet needed. After one phone call the second visit was set up at no cost to me. There was no argument and complete understanding with the customer service lady I spoke with. The second visit was scheduled that same week, and there is no longer a smell in my carpet! They did a great job! I would never have anyone else clean my carpets and I only use Coit for the obvious reasons. They are a great business and do a great job.

They did great work on all the water damage cleanup. I'd use them again.

They were AMAZING! They came out same day, they were SUPER nice & professional, they fixed my roof in a very timely manor. Also, I was on a budget & they worked with me to keep it from going over what I could afford without lessening the quality of service. I can't say enough about how wonderful they are and I'd recomend them to ANYONE.

We were about to have over 50 guests show up for a graduation party for our children when my wife discovered a leak in our garage- OH NO!!!! I had a friend refer R2 Fire and Water. From the moment I called Justin, I knew I was in the right hands. He arrived almost immediately and put my wife and at ease. The process was seamless with all their knowledge and skill set. We were able to continue our party and they took care of the water and mess. What a true team! Justin, Joe, Joey, and Shelby were all top notch professionals who helped us fix and remediate our garage back to better than it was before. THANK YOU ALL!! I would refer this team to anyone.

I sent Ray a client a few years ago for an AC Repair, my client said his bill was a much lower estimate than everyone else and he was more informative!