Best Plumbing Service And Repair in Arlington TX

The technician, Allan, was very friendly and thorough. He explained everything as he went along.

Clean work. Tyler did a great job. Thank you.

The only plumbing company I would recommend!

Great service. John takes the tine to listen and explain everything.

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn’t get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn’t perform quality inspection after work causing me to call them back out more than once
- didn’t perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn’t provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don’t work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation….it just didn’t work out for me.

****Original post:
Highly recommended by a trusted source…ultimately let me down.

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things. I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked “That’s all?” and the tech indicted “yes”. I felt confident in their “expertise” and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech’s response was “wish we had known about this a month ago”…..which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family…which again, I wanted to identify and resolve BEFORE moving in. The rest of the work was poorly done and they made two more trips out to try and resolve….which could’ve been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before. The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work…and not giving them another penny.

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect…and they had opportunities to get it right, but they didn’t want to.

Dial One Johnson Plumbing is a great plumbing service with exceptional customer service. They are always very friendly when I call and will jump out on what you need quickly. Will continue to use them for any of my plumbing needs for any area they cover.

Booker did a fantastic job running new gas line to my house called that day and he had me on the schedule. Very professional and did the repairs in a timely manner would definitely use his services again.

Exceptional Service received by Daniel! He was honest from his first inspection of our plumbing issue, started with low cost trouble shooting vs the exspensive repairs that another plumber had quoted. He was able to fix the issue quickly, with little to no disruption and at a low cost. I would recommend and use Black Tie Plumbing in the future.

We worked with supervisor Chad today to review possible leaks with plumbing and he was very thorough and extremely professional. he spent extra time to explain problems that existed and showed us photographs as well which was very educational. thanks Chad for all your work. Bud

Using pressure 90's on DWV, yup!!! Good job guys.

They did great work for a fair price and there were no hidden fees, upcharges, or other surprises during the work. They were also quick to response and to get the job done, not dragging things out or inconveniencing us in any way.

Hot water heater will not stay lit & I call two plumbing companies & one was book till Tuesday & the other said to call another plumber they didn’t want to deal with it. I used this one a lot. No more!
So I looked online & found this company & its 5 star rating. I called & they came out & clean some little thing & put it back in & told us they would call in the morning to check on it! What ! What! This is real Customer Service which I haven’t seen much of lately. Definitely use them from now on.

I wanted to take a moment to compliment one of your employees. Juan (unfortunately I didn't catch his last name) was a true lifesaver last night in the Canyon Falls neighborhood in Argyle! My family and I moved into our new house yesterday, and around 8pm began smelling gas. Juan came immediately, even though it was getting late in the evening, and stayed until 10:30pm testing multiple things and working diligently to make sure we were safe. He even came back this morning to check on us! You have a stellar employee there. Please thank him for us.

--The Hess Family

We had a busted water line due to this horrible Texas freeze. Could not get any other plumbers to answer their phone. Not only did these two come the same day we called, but they were here within 2 hours of us calling. They came after hours for this emergency call. Gave us options for the repair and had it fixed with running water in less than 30 minutes!!! We are sooooo grateful! Highly recommended- will definitely use again!

Excellent HVAC customer service from the moment we called KMP. The technician Michael was very professional as well. Best in class service!

Brent was extremely professional and really cared about finding the best solution to my multiple issues. I felt reassured and guided throughout the whole process of repairing my pipes. Brent is by far the best plumber you can ever hope to find!

I built my own house, I hired all the contractors, bought all the materials, etc. I tried to hire local companies, but most weren't reliable. It took me 3 framers to finish the framing, and 2 drywall companies.

But D.Crowder was the exception for me. He and our welders Dark Horse of Granbury. D.Crowder was prompt, polite, worked hard even in 20 degree weather and late into the night. Even when the contractors digging the ditches for the foundation cut the tape holding my pipes in place, he dealt with it. When I had to add or change things, he just agreed, gave his opinion and we got on with it. I will only call D.Crowder from now on.

I was not actually a customer of Benjamin Franklin Plumbing but I give them a 10 plus! One of their employees actually rescued me from an angry, antagonistic driver. The driver that I did not know kept circling my car, braking sharply in front of me and almost caused an accident. He kept yelling and trying to get me to pull into empty parking lots. I was very afraid. It was on January street near hwy 360. The Ben Franklin man intervened, got the man to pull into a parking lot and allowed me to escape. I pray that your employee was not harmed and I commend him for his valor! Thank you so much!