Best Home Plumbing Repair in Arlington TX

Everything was very professional from the person whom answered the phone to the technician that came to inspect my AC unit. Noel the technician explained everything very thoroughly and was able to answer our questions. Overall great experience and a fast response. Would truly recommend them!!

***revised 12/11 to three stars for:
Pros:
-Upfront pricing
-resolution of two problems after calling them back out
-camera-ed my system at no charge after the error
-Carissa Stinson makes genuine efforts to hear my frustration
-warranty on work good for 12mos

Cons:
- felt like I didn’t get what I initially asked for in inspection of system BEFORE installing flooring, which will now cost me time and money
- didn’t perform quality inspection after work causing me to call them back out more than once
- didn’t perform thorough testing/inspection of gas line to fireplace before selling me new line
- didn’t provide me with requested materials for insurance and have no recorded notes of phone conversations requesting this info

Still, they have plenty of 5-star reviews. Sometimes relationships just don’t work out. Might have just been a bad time for them. You may have better luck, and they might make the necessary changes so that my experience does not get repeated. This is my hope for them as I desire small, local businesses to be successful. I had really high hopes about them based on the recommendation….it just didn’t work out for me.

****Original post:
Highly recommended by a trusted source…ultimately let me down.

After buying a house I had some time before move-in to get some necessary repairs and renovations done. LS Plumbing was highly recommended by a close friend. They came out as scheduled. Upfront pricing so no surprises. Pricing was high, but based on recommendation I assumed it would be good work, and I was tied up with other things. I asked for an inspection of total system, and let the tech know of a specific issue relayed to me by the seller. He diagnosed the first minor problem he saw and went no further. I asked “That’s all?” and the tech indicted “yes”. I felt confident in their “expertise” and moved forward with installing flooring throughout the house. After move-in we had a major backup and called them back out. They diagnosed a sewer line issue under my living room slab (and brand new floor). The tech’s response was “wish we had known about this a month ago”…..which did nothing to make me feel better about the new flooring having to be taken up at my own expense and the disruption for my family…which again, I wanted to identify and resolve BEFORE moving in. The rest of the work was poorly done and they made two more trips out to try and resolve….which could’ve been caught in the initial call had there been some quality control, or even a simple thorough inspection. I diagnosed on my own that they had installed a part backwards. This was also extremely frustrating as I am NOT A LICENSED PLUMBER, and they missed it TWICE before. The office manager (Mrs. Stinson) genuinely seemed to care about how their company let me down. However, there was very little accountability from Mr. Stinson beyond admitting that the work had been of poor quality.

I still have a sewer repair to complete, but I have vacillated between giving them another chance to do good work…and not giving them another penny.

Ultimately, they self-selected themselves out. I needed a quote and description of work to turn into my insurance agent for possible claim. After multiple requests (and assurances from them that they would provide) I gave up. I think they were hoping I would go away. And this review will live on the internet forever, which is a shame because nobody is perfect…and they had opportunities to get it right, but they didn’t want to.

Having bad plumbing is never a good thing but at least these guys make it a bit easier and do a very good job

Black Tie Plumbing came out to my house to make sure there were no under ground leaks. I didn't have to be here but they came out, did their job and sent me a report the same day.

Great service. Fast and affordable

They did great work for a fair price and there were no hidden fees, upcharges, or other surprises during the work. They were also quick to response and to get the job done, not dragging things out or inconveniencing us in any way.

Chaz and Mike did a good job installing a water line for an ice maker. They were fast, friendly and efficient. I would rate them better, but they did leave a big hole in the Sheetrock behind the fridge. I think they should have covered the hole with a vent plate or something to make it look professional.

I was not actually a customer of Benjamin Franklin Plumbing but I give them a 10 plus! One of their employees actually rescued me from an angry, antagonistic driver. The driver that I did not know kept circling my car, braking sharply in front of me and almost caused an accident. He kept yelling and trying to get me to pull into empty parking lots. I was very afraid. It was on January street near hwy 360. The Ben Franklin man intervened, got the man to pull into a parking lot and allowed me to escape. I pray that your employee was not harmed and I commend him for his valor! Thank you so much!

Great Plumber named Travis

great people and reliable service

We have used Accurate 3 times and fortunately may never need them again since they have now replaced ALL the plumbing for the house! We had old cast iron pipes and due to age they started breaking and leaking. After our first experience with them we have never called anyone else. They are personable, reasonable, incredibly professional and with the nightmare of plumbing problems, they were always the silver lining. Christian, David and Krissy seem to know us personally any time we called. They worked with us on payments and the 10 year warranty gives us great piece of mind. We love their work and you will too!

These guys are great! We have a unique sump pump system that pumps water from house out to city line because we are below it and mike is the only guy we found that confidently knows how to fix. We’ve had him out for several pump replacements. It’s always so easy to deal with them. Their dispatch is kind, nice and helpful and they always takes care of us. They are fair, and do a great job too! This last call they had to send a different guy because mike was busy, but he said he would make sure he could take care of me and he did. Very pleased with roto-rooter.

Great company! Brian B is a fantastic plumber and very professional. Eli and Jayden were awesome and very professional. Highly recommend thsi company to anyone who needs plumbing services.

My home needed updated plumbing and these guys made it happen! Their hard working team put in the time needed to replumb my home and the price was much better than we had originally thought. They got it done, working almost nonstop in this Texas heat. I highly recommend them for their work ethic and honesty.

Great experience. They got here within an hour of our conversation. He was thorough in his work, making sure my water was hot before he left. They were very friendly.

Good people own this place and they do very good work.

Knowledgeable, efficient, and professional Staff

I built my own house, I hired all the contractors, bought all the materials, etc. I tried to hire local companies, but most weren't reliable. It took me 3 framers to finish the framing, and 2 drywall companies.

But D.Crowder was the exception for me. He and our welders Dark Horse of Granbury. D.Crowder was prompt, polite, worked hard even in 20 degree weather and late into the night. Even when the contractors digging the ditches for the foundation cut the tape holding my pipes in place, he dealt with it. When I had to add or change things, he just agreed, gave his opinion and we got on with it. I will only call D.Crowder from now on.