Best Hour Emergency in Fort Wayne IN

J L MORY misrepresented their verbal service contract. In fact I never received a written service contract. When I needed service, I was charged for the service, which was told, no service charge, only for discounted parts. Really! I recommend that do business with their competitors, for example J F Miller - I am a dissatisfied customer stuck with an costly service contract ☹️

Arrived on time. Noticed flooring needed repaired and was prepared to not only replace flooring but also install toilet quickly and efficiently. For this reason always call North Side for every plumbing need.

Everything about our new HVAC experience with Coe was perfect. On the sales end last year, they were the only vendor who actually sat down in my kitchen and explained the various options (including more expensive option they said we really didn’t need). After one year, we had our first service and that was excellent as well. Lot’s of HVAC options in the Fort, but I highly recommend Coe.

Great company!!!

High quality, great installation, competitive pricing, and HONEST. Here's my detailed story about dealing with them:

BACKGROUND:

I have a 20 year old Trane furnace and central air. It served me well but was starting to have problems. For years, I was a loyal customer for another local HVAC company, and had my equipment serviced annually and paid a monthly fee to be in their preferred customer club. Then they started taking advantage of my loyalty and began gouging me.

The gouging started several years ago, during a routine clean and check, my old company told me my a/c needed a $400 compressor saver kit. I was really busy at work, so I just told them to go ahead and do it. I figured out later it probably was a scam. But I stayed with them.

The final straw was when my old company told me my furnace was in need of replacement because the heat exchanger was cracked. I couldn't see it on their fuzzy video, so this time I got a second opinion, and found out that the furnace was still good, and that what looked like cracks were probably markings maybe from manufacturing. The furnace continued to run like a Trane for several more seasons, and I started to look elsewhere for HVAC service.

HONEST KENNY:

Last winter, I called Poormans for the first time for an annual furnace check, and Kenny came out. He looked everything over and cleaned it, and confirmed it was running fine, but probably nearing the end of its useful life. He told me I probably could get a few more seasons out of it. I appreciated his honesty. I call him Honest Kenny.

LAST WEEK:

Then last week my a/c went out. I called Poormans and they sent out Honest Kenny again. I feared the worst, that my compressor was shot. But Honest Kenny told me it was just a bad dual run capacitor, which is a cheap fix. I was so impressed with Honest Kenny that I called the service manager Chad and asked for a quote to replace my system, since I knew my system was old, and furnaces have a way of dying when it is -10 F and you're getting ready to go on vacation.

The next day Seth came out and, practicing social distancing protocols, went over my needs and explained all the options. He did his own manual J calculations to make sure he was specifying the right size equipment (in other words not using rules of thumb, or just automatically going with the same size I already had). He answered all my questions about features, specs, rebates, tax credits, financing, etc. I could tell Seth knew his stuff. The next day I had several written quotes to review, and after shopping around some more, decided to go ahead. They probably aren't the absolute cheapest, and I could have gone with cheaper equipment than Trane, but cheapest isn't always best. Often you get what you pay for.

INSTALL:

Seth met the installation techs in the morning, and made sure everything went smoothly. The techs were neat and did their work very professionally. For example, when they installed the humidifier, they didn't just punch into the water supply with a saddle valve like I would have if I did it myself, because those tend to leak over time. Instead, they soldered in a T fitting with a separate shut off (see photo).

A couple of tips:

1. Consider their 10-year bumper-to-bumper warranty. It's a bargain. I found that competitor's prices for similar warranty coverage were over twice as expensive.
2. Consider the Trane NEXIA smart home WI-FI thermostat. Its really a slick system, and tracks the weather does everything except make your coffee (see photo). Depending on your equipment, it can help maximize it's efficiency.

P.S. Remember the compressor saver kit? Honest Kenny confirmed that there was no such thing on my old unit.

Excellent service. These guys are top notch! Pulled a nasty clump of roots out of my sewer line and made sure the entire line was clear after the clump was removed.

Can’t say enough good things about this company! They spent several days in our creepy attic replacing a 30+ year old A/C unit and installing some new returns. Other companies wouldn’t even take the job, but they took it on without hesitation - no complaints and nothing but professionalism. Team working on the install was great from start to finish - and I love how they text you a pic of the technician when they’re on their way so you know who to expect. Great experience, and I highly recommend this company!

Thank you so much for coming out in less then a few hours of the first call and then getting our new water heater in the next morning we can't thank you enough!

When the worst happens, especially on a Sunday morning, we phoned Roto-Rooter. The entire transaction was very professional and they shared the same sense of urgency as we did to get the situation resolved. Rob was very polite, timely, and a pleasure to interact with. We will utilize Roto-Rooter for future plumbing and drain services and appreciate the professionalism.

Fantastic service!

Without exaggeration, the BEST experience ever with a plumber or anyone who has worked on my house! I called at 8am about a clog other plumbers were not able to clear. Drain Doctor responded to all my questions with great patience and knowledge. They came by 2 hours later and immediately unclogged the drain with no problems. Next time they will be my first call.

My technician was attentive and a good listener. He was happy to answer my questions in in terms I could understand. he was knowledgeable of heating systems and I felt I could trust him.

We had the best experience with Korte. Jon Watson was very courteous & professional.Treated us like we had been friends forever. We signed up for the yearly maintenance agreement. I wouldn’t call anyone else.

Sump pump went out, and more rain was on the way. Called T & T, and within 3 hours, pump was replaced. Workmanship was excellent, installer was friendly and professional... hard to find these days. Quickest appointment available from other plumbers was 3 days. I'll use T & T from now on.

Today I had my furnace serviced with Korte, who we have used for years for HVAC, plumbing and electrical needs. The technician was Jon Watson. He showed up early, worked thoroughly and efficiently, and was super personable. He explained what needed to be fixed in a way that anyone could understand. He's just a great guy, someone that I look forward to having back out in the spring. Korte Does It All has some fantastic people. Call them- you won't be disappointed!

I would recommend to anyone.They did great work at a really reasonable price. 🏡

It takes a lot for me to write a bad review. Absolutely do NOT use this company. I had some work done through my warranty company back in January 2019. They never submitted the claim but took the $100 deductible I paid. I have been fighting with my warranty company to cover the repair cost of the two holes in my ceiling from the plumbing fix because Jason from Simply Water Heaters never sent in the Service Report. I have called them several times a week and spoke with Erica who says they sent it but then clarified they actually only sent in the dimensions of the holes they cut open. Jason keeps saying he will call me but never does, they won't give ME a copy of the service report, and no one can give me a better break down of the bill because I'm now totally skeptical and wondering if they over charged me and walked away from submitting it to the warranty company.

I am SO sick of calling and begging someone to help me here, all I'm asking is for some information and no one can be bothered.
Find somewhere more trustworthy.