Description
Mr. Rooter Plumbing is a trusted plumbing professional that addresses a wide range of residential and commercial plumbing concerns. All of our experts are licensed, insured, and experienced enough to repair issues of any size or complexity. And our courteous and reliable service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. By providing upfront, flat-rate pricing with no overtime charges we earn the trust that communities expect from a locally-owned and operated company.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Commercial Services, Door Hanger, Drain Cleaning, Faucet Installation, Faucet Repair, Frozen Pipes, Hour Emergency Service, Outdoor Plumbing System Repair, Plumbing Pipe Repair, Plumbing Problems, Plumbing Replacement, Plumbing System Maintenance, Repair Leaking Pipes, Residential Services, Rooter Plumbing, Sewer Cleaning, Sewer System Backups, Shower Repair, Plumbing Leak Detection, Sump Pump Repair, Trenchless Sewer Line Repair, Video Camera Inspection, Water Heater Installation, Water Heater Repair & Replacements,
Reviews
Todd Burkholder
2 years ago
David Pranger
3 years ago
Friendly, efficient and responsive to our concerns. Our service tech went out of his way to help us diagnose an issue that eventually fell to the HOA to resolve.
The biggest reason I am giving them 5 stars is because they didn't give me a window of time to show up. They gave me a specific time and therefore I didn't waste my whole day waiting around. That was very much appreciated. The employee that came was professional and very helpful and their prices were awesome. Good job!
michael lenzer
11 months ago
Deanna Myers-Coppock
4 years ago
My plumber was awesome and quick! I would highly recommend!
William Bourne
2 years ago
Last night at 3am the pipe attached to my sump pump separated and I had a geyser in my basment. I called Mr. Rooter and within 30 minutes the technican was at my door and repaired my problem. Fast and efficent and reasonably priced.
Express Garage Door Parts
6 years ago
Had an issue with a clog in the main line out of our house. I called mr rooter at 3pm on a Sunday, they quickly dispatched a service tech, got me fixed up and running great by 6pm. Now this is Great customer service! Great company, highly recommend and would use again in a heartbeat!
Robert Habeger
3 years ago
Very, very happy with the service we've received. Josh is professional, courteous and respectful of our home. He is knowledgeable and works very hard to correct our problems. Couldn't be more pleased with the service and the work.
Bill Uecker
11 months ago
Tech was very friendly and explained my options
Caleb Pilaske
2 years ago
Excellent work! Dominic was very thorough and knowledgeable about our problem. A lot of companies charge extra to use a camera but not Mr Rooter! So we got to see exactly what was going on and got to see it once it was all fixed 👍
Lora Connerly
2 years ago
Heather Briggs
a year ago
Nicklaus Visker
a week ago
Last night our plumbing was backed up! One of Mr.Rooter techs Brian worked exceptionally hard and didn’t leave until the problem was resolved! Appreciate you sir and Mr.Rooter plumbing! Definitely recommend these techs for the future
Josh was very professional and knowledgeable. They were able to get out the day we called (Monday after Thanksgiving) and even made it out earlier than scheduled. They called first to make sure that would work for us first. They saved the day!
I had an appointment scheduled for emergency service for a leaking pipe in the wall which required me to shut off the water to my house. The appointment was scheduled for 1:00 and I was called an hour beforehand and told they could not make it today and next week was the next opening. Did they really expect me to be okay going 3 more days without running water? Needless to say I will never do business with this company again.
The service was competent and informative, and very concerned with neatness.
CardboardWarlord
2 years ago
Ginny McMeekin
2 years ago
Ben is the BEST plumber they have at Mr. Rooter. We’ve had other plumbers come to our home but, none are as good as Ben. Ben is very friendly, courtesy, professional, and goes out of his way to get the job done. We had Dave come unclog our toilet once and he was unfriendly, and unprofessional. We ask for Ben every time we have a plumbing need. As long as Ben is employed with Mr. Rooter we will always use your services.
Needed to replace one toilet, had them replace both in our home based on their recommendations which saved us both time and money!
Hayley Bartkiewicz
11 months ago
We are new homeowners and dealing with sump pump issues. We had someone at the house the next morning. Brian was very professional and went above and beyond. He took time to explain things and provide quotes for things he saw that needed attention but was not pushy. He did a plumbing inspection in the rest of the house and was giving me tips and info on how to do things yourself. I got what I was hoping for with my services, an honest person.
Rhonda Rayford
a week ago
Ashley Willour
a year ago
Guy was super nice and considerate of costs as well. Appreciate his efforts a lot!
larry brubaker
3 years ago
Very prompt and professional. Left the site clean. We would certainly recommend this company.
Not only would I recommend MrRotor , I would suggest that they be called first when service is needed.
They came in a timely manner, diagnosed the problems and did a good job fixing them.
Jason and Kacie Langham
2 years ago
Ben was very helpful. He was incredibly professional, had great customer service and a great work ethic. I was thoroughly impressed with the visit and service.
Kendall Pearson
2 years ago
The service professional who came to our house understood the situation we were in and went above and beyond what was required to make sure our family of 7 with 5 small children would be taken care of. The level of dedication and perseverance presented to the problem at hand is unmatched in today's world. I can guarantee that if i need a plumber again that I will be calling and asking for this individual by name. If he himself is any indication of the other professionals associated with Mr. Rooter then you can not go wrong with their service.
Great local company. Quickly responded and booked appointment ASAP. Great problem solving and professional service!
Kelli Richards
6 years ago
Plumbing problems never happen at a good time, and are never pleasant to deal with ... but Mr. Rooter sends friendly, knowledgeable technicians to the rescue. They come equipped to handle most jobs on the first visit, and even the get the bigger jobs done efficiently and with professionalism. Ben & Adam have kept my home in good working order for many years now, and I wouldn't think of calling anyone else! Thank you, Mr. Rooter!
Anthony Enright
4 years ago
The technician Leroy showed up and was very professional. The initial visit and professional opinion was free of charge. Within no time we knew the root of the problem and they offered their services at an extremely reasonable rate. The job was extensive between running the snake, using a device to locate break in line below the slab foundation, removing old water heater, busting up slab in two rooms, digging under the house down finding the bad section, repairing section, pouring concrete, hooking up new water heater. Not to mention all the invaluable information I gained from just talking to him about different plumbing concerns. They did not charge hourly and that worked in my favor considering the tech was here 3 full days more or less. Our street is being worked on and they could not park close to the house but never once complained or skimped on heavy tools need to perform job. Although Leroy was in charge, his boss/owner came out a few times to assist and offer a hand. Larry the owner/ boss was polite and professional as well. You can tell that his values are also those of the people he hires and trust to take care of their customers. They reassured us that a permanent fix was their goal and not just a patch job. They were genuine, and wanted what was best for us. I highly recommend Mr. Rooter to anyone who wants great service and professional who don't cut corners.
My main sewer line was clogged from tree roots and they not only took care of the clog but spent a lot of time trying to clear as many roots as they could possibly get with the drain snake. Brian was the guy who serviced my house and he took the time to explain all my options and what to expect. I think he went above and beyond helping clear out more roots beyond what was causing my clog. Thanks again!
Shameika Grigsby
2 years ago
Carleen Wood
9 months ago
Service was great!!
On timeTech was excellent explaining the work and very good at his trade. I will contact them for any further plumbing needs. Fair pricing!
Brandi Keller
3 years ago
Friendly and knowledgeable techs. They stand behind their work and make sure the customer is taken care of.
melissa akpabio
3 years ago
Janet Mitchell
2 years ago
michael tobey
2 years ago
Fast professional service at a decent price.
Alaina Philbee
2 years ago
Haven't used the service but nearly got ran off the road by someone in your truck, while they were speeding by 10+ mph on Maplecrest. Tailgated me for a half mile before finally going around and speeding away. 10/10 would not recommend
clayton swalstad
3 years ago
Nicole Ketzler
2 years ago
Josh did a great job!
Fast, quality service! The techs were very respectful!
Brandy was courteous and understanding when she took my call. She called me when Dave and Brian were on their way.. They were professional and knowledgeable and able to fix my issue. would definitely recommend!
David McCarran
3 years ago
I recently used Mr. Rooter Plumbing for a toilet replacement. I was impressed with the communication and professionalism of the company. Before during and after the installation Zach explained what the problem was, what he was going to do to correct it, and guaranteed the results. Another plus was that he cleaned up after the job was complete. I will use them again and highly recommend them
Mary Beth Korte.
Had a technician named Josh who wore shoe covers and he brings a mat to wipe his boots. Much more professional than Rolph Griffin. Rolph Griffin tracked mud in my carpets and claimed they didn’t have the tools to do the job, so called these guys at Mr. Rooter. Josh had all the tools in his truck and got the job done in 2hr! Also, he did the job on a Sunday!
David was upbeat and efficient. 🛁🔧🚽So happy I was able to be squeezed in. The other big rooter company worked a day & a half and still didn't get the job done. 😠 They were going to charge me over $3,000 💸 to do the job that David did in 15 minutes 😀 Mr Rooter is the way to go! 🎉
Chris was amazing! He was very responsive and had job done quickly. He was very helpful and even cleaned up afterwards! I will definitely call if I ever need help again, and will recommend to others.
Taisha “Sunshine” Deller
a year ago
Dave was awesome!
Kelli The Traveler
2 years ago
Patrick Dennis
2 years ago
I used them a couple times previously. I think their pricing is fair and they provide quality work.
Dominic was awesome! Determined to get the Mickey Mouse airplane toy out of my toilet... 2 year olds... a little pricey but great work!
Determined if underground downspout lines were clogged. They weren't.
They flooded my basement because the tech they sent out couldn’t pro press a fitting correctly and left it pouring all night. Horrible service will never use again
Had them out to extend the flange up to the height of my new bathroom tile and install a new toilet. The technician that came out did great work and was very friendly. My problem is with the customer service portion. I set up a 2:30pm appointment almost a week and a half in advance. I received a call from them at 2:00pm that she was waiting for a call from the technician to be headed that way and would call back as soon as he was. I took off work early that day to meet them at my house. After still not hearing anything by 2:50pm I called back and was given the same speech about how she was waiting for a call from the technician and it would be at least 4pm until they would be out there and she was just going to push my appointment back until the 4pm slot. Not once was I given a sorry about the delay or anything of the sort. I had to leave at 5pm (hence the 2:30pm appointment) and was made to feel like it was no big deal that they wouldn't be there until an hour and half after they were supposed to be. I will be going back to using North Side Plumbing for all future work.
Would definitely recommend Mr. Rooter plumbing! Such great professional people and they did an amazing job! 👏
Chelsey Vance
2 years ago
It's always been a great service provider and very practical. I'll use them in the future for any needs we have.
Great service! Josh came out New Year’s Day. The roads were awfuI and it was raining outside while he performed the work. He was cool, calm, and professional. I would recommend this company to friends and family any day.
Christi Leazier
a year ago
I have used this company twice and Dave is awesome! Very friendly, explains everything why and what needs done and pricing is reasonable.. I will never use another plumbing company. Highly recommend them!
After dealing with sewer backup in my basement, the mr.rooter tech arrived promptly knew exactly what the problem was and did what was needed to get it fixed!!!! And when all was done did Not gouge me on the price. If I ever need a plumber again I will not hesitate to call.
Ronald VerLee
5 years ago
Every was done with great expertize.
Matthew Carden
2 years ago
Seems like a decent company that will work for your business, but there were several issues I had with our services provided. They did fix our problem but feel they have a lot to improve. I wish I could recommend them but there were too many issues for me to back back the company and their work.
Our problem: water going down kitchen sink would back up into garage. Because somewhere between kitchen sink and main sewer line there was a blockage.
1. We asked/paid for hydrojetting of our kitchen drain and they never actually did that. Said they tried and could not fit it down there. They tried snaking it 20+ times and brought a whole lot of workers out to try doing the exact same thing but never actually hydro jetted our drain which is what we wanted. And hydrojetting costs more than just snaking a drain so the original price was already high for the work already completed. Ended up using a blow bag to clear it but without hydrojetting it could have just put a hole in the clog as a temporary fix.
2. Job took maybe 1.5 days of off and on work to clear kitchen drain. Like 11am to 5pm day 1 (had 3 different workers here at different times) and 12pm to 4pm day 2 (2 workers) Which is a long time for the problem (apparently had a bad grease build up). On start of second day work the worker (who never wore a mask in our home or when talking to us) said it would be the same prices as we were originally quoted ~500. At the end of the day when I had to leave to pick up my son, they got the line cleared and said payment was due before I or they could leave and it was going to be almost double the quoted price $900+...after saying it would be the same price when he arrived 4 hours prior. I was not told price would increase before they did the work and they would not give me the original price we were quoted when I needed to leave. Ended up paying close to $800 after signing a deal for $500 but I had to pick up my son and would not leave. They made me pay THEN forced me to sign something else saying the price could change AFTER we were charged. And we have still not gotten the bills showing what we actually paid for and it’s a week later.
3. The house was a mess after they left. I had to spend over an hour cleaning up all the water that had spilled out from their work. Our floor board in our kitchen around the sink have actually warped from all the water that backed up. Under the sink there was water almost everywhere in the cabinet that I had to dry up before it soaked in. The garage (where water was backing up into) had a stream of water from the drain, down our driveway, and to our street. With food bits in it. Also, they had to cut our AC condensation drain to better access the drain and when they reinstalled it is angled the wrong way. So any water that tried to get out will just sit in the evaporator coil pan...so now I’m going to have to try and fix it. Don’t want them to come back to our house. May get charged even more.
But hey at least our kitchen drain is cleared now...in all they are a plumbing company with many services and they will try to fix your problem. but our service was not what I expected and the money squeeze at the end left me feeling cheated and uncomfortable.
Dave was great. I could tell he knew his stuff and he even went above and beyond and took a few extra minutes to conduct the plumbing check up after the service was complete.
Sandy LeClear
3 years ago
Saved our LIVES!
1 broken toilet, three women. Substitute protective foot covers for shining armor and a big truck for a valient steed and the fairytale is complete. Even my cats loved Mikah and Josh! Work was fast, and well explained,. Guys were professional in dress and manner. I always get anxious about having strangers in our home and there was nothing creepy about these guys. I mentioned several other projects that needed done after the holidays, I will undoubtedly call Mr Rooter and request these guys again, but even if I cant get them, Mr Rooter was 25$ less expensive than any other estimate, which isnt the most significant plus, but it just adds to the value of the experience. Mr Rooter is added to my phone contacts under Plumber and I will use them going forward.
Jason Hazelett
10 months ago
Allen Thatcher
a year ago
We had an emergency at a retail center. Dave came out and worked through the afternoon. He was very kind, courteous, and professional. We definitely will use Mr. Rooter again!
Brought Mr. Rooter out to clear my pipes. Was quoted at around $130, after about 45 minutes I was told it was going to be $600. After another 3 hours the total gets up to $1000 and ended at over $1500. The guy that came had no idea what he was doing, I let him know while he was working that the toilet was backing up and he said “oh yeah I saw that”. The water that was pouring onto my bathroom and kitchen floor, thru the floor boards and to the basement. This caused the tile to start coming up. He didn’t care one bit. Then, I go down to the basement to check what was left once they were done, there was sewage water covering my entire basement floor. They just left without mentioning that too me. This companies terrible service ended up costing over $3000 after floor repair, and cleanup. Scam artist!
Zach was a lifesaver! So friendly, informative, and helpful to us in getting a burst pipe fixed that left our basement flooded. Thanks!
Jeremy Burlison
3 years ago
We have had them out 2 times in the past year for different issues. Each time the cost was explained upfront and we experienced exceptional customer service from the time we called all the way through the plumber that fixed my problem. They were on time and fixed the issue quickly.
Steven Doepker
a month ago
Was in a tight spot. Called and had some one in 30 minutes. For the faint of heart folks who complain about costs (not me) it was pricey but guaranteed and so very professional !
Kathie DePrey
2 years ago
DIEGO GUERRA
6 months ago
Justin Molitoris
2 years ago
Chris, Dave and team were a pleasure to work with. I’m so thankful for them alleviating future plumbing concerns.
Jennifer Witzigreuter
3 years ago
I called and got very friendly service on the phone - they were willing to send a technician out the same day, though we requested to schedule the next day instead - still, it was impressive how quickly they were available to help for a minor problem. The technician who came out was prompt, courteous and very knowledgeable. 10/10 would recommend and we’ll definitely be calling Mr. Rooter for any future plumbing needs!
Nicholas Wilhelm
a year ago
Great service. Friendly. Competitive prices. If water is coming into the house, or I need it to go out...I'm calling these guys!
Lee Prescott
6 months ago
Aaron C. Crouch
a month ago
G. Dugan Strom
3 years ago
Had a plumbing emergency.
Places were telling me everything from a three day to a two week wait.
After I hung up (without my knowledge) the secretary reached out to her on site staff looking for someone to help me. She called back after she found a driver who had finished his last job early and was willing to skip his lunch to help me.
Means a lot after telling others it was an emergency and being told it'll be at least two three weeks.
I have had root problems in my sewer line for a few years, Dave came out late winter and recommended that we replace the second half of the line. I decided to tackle the project myself, we ran into some complications, and called Dave. He came back out and quotes us a price to finish the project. He was able to schedule the repair for the next business day, communicated well throughout the project and got it finished, UNDER BUDGET. Dave, Thank you so much, Mr. Rooter is lucky to have you!
The two techs that came out we're incredible. Explained everything, and did a thorough job. Mr Rooter was a little bit more expensive than one of their main competitors, but I was much happier with their professionalism. They will be our go to now.
Midwest Magnolia
5 years ago
Carl Freewalt
3 years ago
Excellent, prompt service.
Anna McKinney
6 years ago
They know their job fast service knowledgeable staff.
Randy Pfefferkorn
3 years ago
Our technician, David H. was incredible! He was punctual, professional, and respectful. He helped us with our issues and answered every question we had! I highly recommend this company for your plumbing needs.
Genevieve Gutzwiller
9 months ago
Brian always gives us outstanding service!
James Thornton
2 years ago
Friendly, prompt service. Technician was thorough and explained to me exactly how the problem occurred and what not to do in the future!
Tina Richards
2 years ago
Kerstin Beswick
4 years ago
Mr. Rooter is the absolute best when it comes to fixing any sort of plumbing issue. They are quick, easy to talk to, and truly care about your well being. Not only did they fix my plumbing issue incredibly fast, they were able to save me a ton of money. Thank you. I am a customer for life.
Andrea Serrani
2 years ago
Quick and effective service
Burn it Down Now
3 years ago
Rachel Lockwood
2 years ago
Dave was wonderful and so helpful! Very happy with our service and would recommend to anyone.
Taylor Raymond Crane
a year ago
Was literally the only place I could get to come out and they where able to come out next day!
Chassidy Slater
3 years ago
Victoria Klemmetsen
2 years ago
Sylvia Woodson
3 years ago
Timely, professional, friendly, and worry free. Second time I've used used this service and will again if I need a plumber. Spoke with 2 other companies who treated me as if I couldn't afford their service and gave me the run around. Their loss of over 3 grand. Thank you Mr Rooter.
While the response to my needs was impressive as well as quick on the turnaround, the cost was quite salty. My recommendation to others would follow that path. The overall experience w/out considering the price was an unqualified success...thanx!
PATRICIA NARAGON
a year ago
Very upfront and honest service. Free quote and estimate before beginning any work. Ben was able to diagnose and resolve a sewage odor issue that had been plaguing our house for years!!! 🤗 Very professional. Will be using Mr. Rooter again. Thanks Mr. Rooter (Ben) 👍🏻 😃
David Hunter is an absolute LEGEND. There is not enough good I can say about him. His knowledge and professionalism, his dedication to customer service are ALL above reproach. He went the extra mile and then some to ta care of my issue. I will not hesitate to use Mr. Rooter again for my plumbing. Amazing. David is a credit to himself and your business.
Very helpful people I went through five different Plumbing companies and their the ones that found the problem.
Thanks so much!
Brenda Cleveland
a year ago
Robert Trgovich
3 years ago
Josh was very thorough and informative. Very pleased with his work.
Jenna Raspiller
2 years ago
The service provider was Josh G. and he was great! Not only did he fix the problem, but he walked through the process with me. It was thorough and informative, thank you for your help!
Stacey Rhoades-Yee
2 years ago
I called last Thursday after hours and was scheduled for the following Tuesday 1230-3. At about 1130 I got the first call updating me when the technician would be here which would be about 1-130. About 1245 I got a second call that technician would be here about 115. Sure enough, technician was here on time. Came in, checked the drain(laundry drain), took a few pictures, gave quote and got right to work. He got it done rather quickly. Inspected our valves to washer and our main shut off valve. He's going to send estimates to have them replaced since they are getting older. Wasn't pushy about additional work at, just explained the why's and that he'll send some estimates. Very polite and professional from the first call, the office calls, and the technician. Communication was great as well. It was nice to be kept in the loop to when tech would be here and not have wonder. Thank you Mr Rooter employees! Back to doing my laundry!
Chris Williams
2 years ago
Very good at what they do and honest ill govr it a 5star
Ruthie Martin
6 years ago
Efficient and very timely installation by Ben. Had an enjoyable time chatting with him while he did the job.
Ben went over and beyond to help. He was a joy to have in my home during a not so pleasant visit. Thank you.
Andrew Oprisek
a year ago
stephen simpson
2 years ago
Kenneth Harkenrider
2 years ago
Josh was very thorough, professional and personable. Appreciated his extra care as he worked through our issues.
Christopher Busche
3 years ago
Angel Moseley
4 years ago
Had A clogged sewer line. They were out with in the hour to check. found Drain going to main was clogged. They were out Next day digging up Drain install new drain same day.
Mae Crauder Davis
3 years ago
The plumbers were very prompt, very courteous, and did a wonderful job replacing a faucet, a toilet, installing a filter system, and replacing several shutoff valves. I had bought the house two months ago, and they completed a list of minor and major issues quickly. Perfect plumbing with a smile!
Little Praisers
2 years ago
Our business was in need of immediate help and Mr. Rooter arrived within 2 hours of calling to take care of our problem. The service was fast and efficient, and we will definitely be calling them if we ever have any more issues!
They installed new sink & faucet in kitchen. Excellent work!
Patricia Ahrendsen
2 years ago
Monique Majors
3 years ago
Janelle Tulley
5 years ago
Christina Welz
a year ago
Mike Mcmillan
2 years ago
Josh was very professional and completed work order early. Inspected all my valves, fittings, and lines. Very happy with Mr. Rooter, won’t hesitate to call for any other problems that might come up.
Brittany Mitchell
2 years ago
Upon moving into our new home, we found one of the toilets did not flush properly. We put in a service request around 8am online, and received a call back by 9am. Someone was at our home working by 9:30. Amazing service. So fast, so professional, so helpful. I can't rave enough about this company.
Very efficient, kind and professional, gave a 90 day guarantee to come back for free if any problems arise from work done. I will always use their service for my lifetime, which in the past, paid for a lifetime warranty when it was available and saved money. My house of over 60 years has had many problems with plumbing so it was worth the past purchase to save money. They are a very trustworthy company and very reliable. When I called them today, they came immediately to attend to my plumbing needs.
Take your money elsewhere. Had many problems. 3700 dollars and we are still having to buy material & finish a job they didn’t. we brought it to their attention and was ignored. Hard to get ahold of anyone (for other problems) besides the receptionist. Refuses to call you but will email you and not answer your questions. The worker will say they can’t do something but the manager will say something else… unprofessional. Just so wrong that they do this to people. I’m sure if it was the other way around they would have a different feel.
Great service guys! Personable, knowledgeable. Office kept in contact with me on the status of the professional coming to my home. Even got a message with his picture.
Highly recommend. So glad I saw their trucks out and about!
Thank you Dominic and Josh
We had just bought our house and They came to my house to unclog the drains and they acted like they didnt know what they were doing. They seen grease in the drains and cleaned that out as best as he could then made us buy a $60 bottle of cleaner that may or may not work and then we had to pay a huge amount of money to them. We ended up having go call yet another company to come out and they got out tons of rags, tampons, and other things out of our drains! I will NEVER use Mr. Rooter EVER AGAIN!
The only plumbing company that answered the phone on a Saturday morning, when we had a serious leak under our kitchen sink. Plumber came out within two hours and made the repair quickly, correcting previous improper work, too. Extra fee for Saturday work, but fair and worth every penny. I’ll use them in the future for any plumbing needs.
Timothy Francen
2 years ago
Caleb Winebrenner
2 years ago
These guys are great! Highly recommended!
Was amazing and informational, called this morning and they were here by noon or a few minutes after noon. Fixed my horrible clog and pin pointed more issues wrong with my plumbing, last people gave up and went on their way but not Mr. Rooter, they stayed till my clog was fixed and I am setting up more appointments for them to lift my pipes and fix my flange . I definitely recommend this place for speedy service and fair prices ! Now we can go number 2 again lol
Jeremy Carlson
a year ago
Super nice guy great work
Mr. Rooter did a fantastic job in all aspects. The plumber was on time, friendly and professional. He explained the process along the way and the prices were very reasonable. I highly recommend them as they did a fantastic job.
Shelly Meredith
3 years ago
Our sewer backed up into the house one evening, which was the last thing we wanted to deal with of course. My dad is a plumber and has always done our plumbing work for us, but this job was too big for him. I've never had to hire a plumber, so just started calling 24 hr sewer/plumbing companies and left messages. Mr. Rooter was the only one to actually answer us and they were able to get someone out that night which was great.
Our service tech was Josh and he worked on the issue for several hours that night, trying everything he could from inside but it ended up needing to be fixed from the outside. He was friendly and knowledgeable and explained what he had done up to that point and what the plan was for the morning.
He showed up early the next morning at the time expected and got to work again right away. It ended up being a major fix with lots of digging but he and his helper worked so hard to get it taken care of for us. We were so impressed with Josh and everyone we interacted with from the company. Our experience with them was great from start to finish. I would guess they aren't the cheapest in town but we would use them again with no hesitation.
Katy Botteron
2 years ago
Best plumber ever. Thanks Katy Botteron
Very quick to respond, helpful and didn’t overcharge. Highly recommend!
Hyun Ou Chung
2 years ago
I had them come out to unclog my washer drain pipe. They said because of the state of the pipe, it needs to be replaced... Which is fine. What's messed up is they still charged me 150 to unclog the drain that can't be worked on until replaced. The plumber basically came out and said needs to be replaced, that'll be $150. Pipe is still clogged and not draining. The estimate to replace the pipe is almost 400 more than Korte. Do yourself a favor and just use Korte.
Terri Urhausen
2 years ago
Mr. Rooter came out and quoted almost $3,000 for a job. They claimed it's a two person all day job under the house and would involve cutting into our bathroom wall. We then called two other companies for a second opinion. Both companies quoted under $800 and no wall work. In fact, they couldn't figure out why anyone needed into the wall for an elbow replacement under the house. We chose company B and it got fixed in about an hour for just over $700!
Christopher King
11 months ago
Great people.
Patrick J. “Patrick The Realtor” Harris
3 years ago
Mr Rooter went above and beyond in helping a client of mine who is a disabled Vet. Same day service and worked with budget. As a Realtor this is literally the only plumber I use or recommend to my clients.
Kiracofe Homes
a year ago
had a problem with my Drain and called on the weekend had this nice guy (Dakota) come and was very professional and new what to do right away, got it done and left within the hour and was priced right and work was great, would recommend (Dakota) to everyone.
So...our main outgoing drain pipe that runs thru the front yard to the street was all backed up. I called & made an appt for that afternoon. Zach drove from the other side of the city thru icy streets to get to our house & worked outside in the cold. Took quite a while to get things to flow as they should...but he was so friendly the entire time & refused to give up until he figured out what the issue was. Our beloved old cat had just died the day before & this plumbing problem was a stressful worry that we did not want to be dealing with. Zach saved the day! Thank You!!!
Judith McDonnell
2 years ago
Dave was very professional and explained what he was going to do and how. He answered all my questions and was very personable. I thank you so very much for sending Dave to help me. He quoted some other jobs for me and I will definitely call you again and I highly recommend your company.
Mike Trulock
5 months ago
Very professional, conscious and thorough.
Demetrius Moore
a year ago
Came thru for me in a hurry
Morgan Berkshire
a year ago
Christopher Prichard
3 years ago
Pauline Murphy
a year ago
kdvehdv (Kate)
3 years ago
They came quickly but couldn't fix the problem and we ended up calling a different company.
We had a watershed problem from our downspouts into buried plastic tiles. This was not working properly, and Mr. Rooter Plumbing fixed it. It was a decent project, however, our home is now protected from water damage. We appreciated their promptness and professionalism. I would definitely recommend them.
Dave was AWESOME! He was very informative and friendly. It felt like he was a old friend. We’ll definitely be using Mr. Rooter again, hopefully Dave, but I’m sure that everyone else there will be professional also.
Josh, the technician, was great and professional. He ran a few tests and determined the problem I have is not a plumbing issue at all. I am grateful for his honesty. Thank you Josh.
Very knowledgeable & friendly! Explained what needed to be repaired & the cost of repairs. They got the repair done quickly too!
Lillianne Thompson
2 years ago
LaTiea Dunning
3 years ago
Samantha Kauffman
a year ago
Look no further for your plumbing needs! Josh goes the extra mile, he discovered a gas leak that wasn’t even part of the original issue we had called about. Very impressed with the collaboration with the owner Chris, who takes the time to patiently investigate and problem solve a variety of problems in our 92 year old home. We are satisfied with the thorough and tedious care from all the technicians we have had out. Professional, friendly, exceptional service.
Viviane Rodrigues
6 months ago
Great customer service. Fast, very professional.
Susan Westrick
3 years ago
I don’t write many reviews but felt compelled to give Mr. Rooter an A+ rating. We had a cracked water backup pipe outside our house that needed repaired. Every interaction I had with Mr. Rooter was top notch. Scheduling was a breeze, Josh arrived right on time, and was incredibly thorough, professional and friendly. He did an outstanding job at a fair price, and also conducted a complimentary plumbing check throughout the rest of the house. I will absolutely use this company again and would recommend to others.
I have no complaints about the quality of the service performed, or the technician, who was very professional. But, I feel that I was taken advantage of, since it was the weekend and we had no hot water and I was in a bind. They charged me almost $1000 in labor (plus the cost of a a new heater) for about 3 hours of work to replace a water heater!!! Ridiculous!!! I will never use again :-(
Susan McDonald
a year ago
Sandy LeClear
3 years ago
Sherry Collins
3 years ago
Wonderful experience, highly recommend. Reliable, timely, reasonable priced.
Brian McDonald
10 months ago
Dave, our service technician, exceeded my expectations. He went out of his way to ensure that the job was done right and that I was informed about what caused the problem and how he fixed it.
Heath Hastings
3 years ago
Josh who was our Plummer today was outstanding. He was very nice and professional and new his stuff. He also did a great job educating us on how things work and he did a neat job and completed the job I’m a timely manner. After having such a terrible experience with Northside Plumbing here in Fort Wayne l it was was refreshing to see a company still care about customer service. This company has a life time customer from me! Thanks guys!
Tim Brumbaugh
6 years ago
chelsea scher
3 years ago
Kelsey Townsend
a year ago
PSA: never use draino. Plumbers hate draino. If you do use it, flush with hot water for 45 minutes. Instead, use an active bacteria or enzyme pipe cleaner, it's a once a month treatment. I used draino and let it sit too long, when I ran water it dripped through the ceiling into the kitchen. I called 3 other plumbers but Mr. Rooter came immediately. Josh came and saved me $250 by not cutting the ceiling and just letting my husband do it when he got home. Brian came 2 days later and fixed everything for way less $$ than I anticipated. Brian also gave me a ton of tips for keeping the plumbing healthy in the whole (90 yr old) house. I'm extremely thankful for everything the guys did and will definitely call them again in the future if needed.
Mohammed Owise Bin Muhammad Ali
a year ago
They brought their own outdoor rug with Mr.Rooter brand on it. That was pretty cool idea for house like ours that we don’t wear shoes at home. They did the job that asked very well. So professional and knowledgeable techs.
Mike bryant jr
8 months ago
Wasted $250 and problem not fixed you sure know how to take people's money but not fix the issue
Kevin Kunberger
4 years ago
Had a issue with my washing machine drain over flowing. Mr. Rooter was on time and professional.
Reuben Schneider
a year ago
We called three places in fort wayne and all of them said no they were booked, then we got ahold of Mr. Rooter. They put us on the emergency list and said it would be an extra charge(we are fine with this since they actually tried to get us in). Then, our plumber actually got done early with his other job and was able to get there before the emergency time (5pm) and repair our leaking fridges water pipe that had been agitated to leak even more when our new fridge got hooked up (by a seperate company who left us hanging). Thank you Mr. Rooter for being awesome.
Micheal Gongaware
3 years ago
Bob Childers
10 months ago
Annette answered the phone and l knew if the business was anything like her it would be perfect...and it was!! They had a cancellation that morning and said someone would be out between 9 and 9:30. Dominick was there at 8:50. Dominick explained everything in a way that a woman could understand and never made me feel dumb. He went the extra mile by making sure the drain was unclogged before leaving. He made sure to show me what the camera showed in the pipe and was helpful in giving me suggestions for handling possible issues in the future. Annette and Dominick made a poopy situation smell good again...thank you to you both!! I'd call them again in a heartbeat!!
Technician, he did a great job and friendly. Thanks.
John Cummings
2 years ago
Was able to remove and replace spout in my tub with ease. Even thought the manufacturer gave me the wrong information the plumber knew exactly what to do. Had a friendly and personable experience.
Michael Dawson
11 months ago
Josh was awesome, courteous, timely, and refreshingly honest about everything and really helped us out. I'm only using him for our future plumbing needs!!! Mr. Rooter better keep him. Such an asset to their company!
Bob Phillipp
4 months ago
I had a technician really work with me not only to repair the multiple issues, but he really went out of his way to explain things to me to help be better understand my own house and the bigger picture plumbing notes. Great guy. Great work!
Michael Nord
6 months ago
thomas jasper
3 years ago
Dave was completely honest and open about what needed to be done to repair my sewer line and install a new hose bib. He and Chris came out to complete the repair exactly when they sad they would and were the utmost professionals. They had the repair done in a few hours and were extremely friendly and knowledgeable.
Tom Skowronski
2 years ago
Olivia Haltom
2 years ago
david got the issue fixed when he came out to do an estimate, very friendly as well. overall would recommend!
nancy heard
10 months ago
Took care of my issues in a timely manner.
Dusty Dillinger
4 years ago
We just bought our home and found some leaking valves in the basement. Figured idI switch them out myself and save some money. Went to the main shut off and found it leaking as well. I'm out!! Called around and found Mr. Rooter. They had someone there the same day and got me all done up, with a warranty! Wish I could remember the fellas name because he deserves some credit!
They were a little late but it wasn't an emergency. They did a good job fixing our outdoor faucet but I wish that the plumber had shown the problem and be more transparent before I authorized the fix which was quite expensive. They were a little late but it wasn't an emergency. Also, no point in filling out the form on their website. You don't get any response from that.
Codie Priester
a month ago
Called late on a Friday night with a sump pump outage and water filling my recently finished basement. Josh was here in under 5 minutes following the call into their Dispatch! An hour later, was all fixed and minimized any damage into our basement. Great young man who was polite and respectful. HIGHLY RECOMMEND!!!!
Melinda Harris
2 years ago
Service technician Josh was very timely and did a great job in correcting the issue we had.
They called when they had someone available earlier than my expected time, and the repairman was friendly, knowledgeable, and educational. Replaced my garbage disposal quickly too!
William Robinson
a year ago
Roosevelt Hutchins
2 years ago
Brianna Householder
a year ago
They were able to come out within 24 hours of my call. They called 30 minutes before hand to let me know they were coming. Worked quickly and efficiently. Will definitely use them again!
Stephanie Baer
2 weeks ago
Highly professional. Very informative and reliable. Will definitely be using them again/recommending to others for any plumbing-related needs.
After a massive thunderstorm we called everybody. Mr. Rooter did the best they could given 16K people were without power and were having the same problems I was having. Annette did a phenomenal job keeping us informed on where we were at on the standby list and letting us know when they had an earlier appointment. Brian arrived and was very professional, patient and answered all of my questions. I am new to the area and new to a house with sump/basement..so I had a lot of questions. Unlike a competitor who spent more time trying to sell me new appliances...Brian wasnt afraid to get sweaty dirty and worked with me to figure out my issue. He got me a new outside drainage fix quote on the spot (the other company never did get back to me). Again I asked a lot of questions and they had a lot a lot of answers and never got frustrated with my questions. I pulled the trigger on a fairly expensive job because of the customer service and professionalism. Mr. Rooter is on my shortlist of go to business in my new hometown.
Joshua was the plumber who came out and he was friendly and very thorough in explaining what was wrong and what needed to be done to fix the issue. I prefer Joshua if I have future issues.
Could not be happier with the work they did on my 60 year old shower in my 100 year old house. Nothing about the job was easy yet they handled in a timely, professional and friendly way. Technician Josh was great and so was the owner!!!
Kyle Wechsler
2 years ago
Claudia Estupinan
2 years ago
Presly Snipes
2 years ago
Bonni Milligan
3 years ago
Ashley Hudson
2 years ago
Without fail, the water heater leaks on a Sunday but our worries were put to ease as soon as Josh arrived! The weekend call team was super responsive to get Josh in touch with us and he was here ahead of schedule! He did a great job and was very professional! We will definitely use them again!
I just want to say THANK YOU! My family was stressed after having another plummer come out and say that we need our yard completely dug up with all new pipes (talking thousands of dollars that we didn't have after buying our home). Rooter sent Josh out who did a excellent job communicating, not to mention he was able to clear our pipes and get 75 ft out vs the other company only 10. I am highly satisfied with the price and the work that was done. Our family could not be anymore thankful. Again, thank you for helping save our family a ton of money and getting the job done effectively. I 10/10 recommend.
Amanda Ladig
7 months ago
Work performed by this company caused our basement to flood and caused thousands of dollars in damage. Do not use this company.
Sharon Bloxson
a year ago
Andrew Rothenbuhler
3 years ago
Very helpful completing what I needed done in a timely manner for a great price.
Would not recommend. I had them out to my property to investigate sewer smells. They suggested tearing up my basement floor to redo the floor drains. I suggested that they try cleaning the main drain to the house but they said that would not solve the problem. I called another plumber and they confirmed that the problem was the main drain causing the problem. Mr. Rooter simply failed to identify the correct problem, failed to act on my concerns but instead recommended an unnecessary $2500 repair. Not very professional.
Brandy Cooper
2 years ago
They did a great job. Came on time and were very professional. Will call again for other needs.
Outstanding service and people.
MICHELLE KOMARCK
2 years ago
Excellent customer service, tech arrived early and was very friendly. Thoroughly explained work needed and clearly stated cost to repair. Completed work quickly and professionally.
Arrived quickly, respectful of my home, kind and experienced.
Stephen Stachofsky
2 years ago
That Invisible Guy
a year ago
Wasted a week of my time and did nothing to fix pipe breach.
rick chappell
2 years ago
You're work was great'And it should be.$587.00 for a toilet and $240.00 for a shut off valve that is all part of the same plumbing.Rediculous.You will never be called again.period
Very nice explained everything excellent service will definitely use again
Adrienne Bowers
2 years ago
Great service! Dave was incredibly professional, had great customer service and a great work ethic went above and beyond and isn’t his first time out! Both times he was super helpful and very honest! I was very impressed with the visit and service.
Limerick Jones
2 years ago
Crew came on time, and dug the hole, found the problem, fixed the problem. No drama, no fake hustle, just completely professional and competent. Totally impressive. Nice job Josh and crew.
Mike Davies
11 months ago
Thoughtful, professional service
Very friendly and the Man they sent seemed really seemed to know what he was doing. Told him the problem and was on it right away.
Michael Myers II
6 months ago
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