Best Toilet Repair in El Paso TX

If Google offered 0 stars, I would give this experience that!! My 94 year old dad had a plumbing emergency. I called around looking for a 24 hour plumbing. I saw the reviews so I decided to try Theodore and Sons. An “answering service” answered the phone and I told the man who answered it was an emergency being that it says in their website 24 hours! He transfers me to an answering machine giving me their hours. I called back and the “customer representative “ answered again. I told him he transferred me to an answering machine and he just said, “that means no one is available “ and hung up on me!! Sour excuse for customer service. That’s cool if you’re available 8-5, but don’t advertise that you serve 24 hours and leave a sorry “answering service” representing your company! Thanks for nothing! Good customer service is a thing of the past, and this company definitely confirmed!!

This message is for the “answering service”, if you’re not happy doing what you do, learn a trade, go to school and find something you are good at! Customer service is NOT your calling, just don’t just brush off real emergencies!!!

Excelente servicio muy profecional

Quick and Professional

Very honest and efficient, he’s already ready for any type of emergencies, he came the same day.

Have utilized their services on more than one occasion, fast response, clean work & one on one good customer service. Thank you for your service!

Mr. Rodela was very professional and performance was excellent. Will use their services again.

We had a water leak from Control Valve of our Water Heater early in the morning around 7am on New Years Eve. I called several places in the Northeast and I either had no answer or they couldn't help me until 10am or Afternoon. This place actually helped me quick. Beto Rivera was professional and had respect before entering asking if anyone was sick in the house. He wore his mask the whole time while fixing the problem. He fixed the problem fast and was very detailed in what had happened exactly to our water heater. I recommend and would use this company again for any of my plumbing needs should arise again.

Very trustworthy. Used them for water leak detection and repair. They were professional and clean..

They are not professional. They only showed up because my landlord is cheap. I do not recommend.

Came out when they said they would and did the job quickly at a fair price. Would recommend

Adan explained everything to my wife, and was so respectful. Plus, he WORKED. Thank you Adan. Truly appreciate you, Brother.