These guys at Sun City Leak Detection are a criminally negligent fraud. They discovered two leaks in a water line between the city water supply at the street and our house and told us they could repair it. They were supposed to start the repairs two days later, but never showed up AND never bothered to call us that they weren't coming. When I asked them about it, the only response I could get was You can always cancel the order if you want. Next day they were available was three days later. Expected them at 8am, they didn't show up until sometime mid-afternoon long after we had left to go to work. All they accomplished that day was to dig three huge holes, none of which was where the leaks were marked on the ground. When I asked him about what the delay was about, he again said, You can always cancel the order if you want. Next day, same thing. Expected them at 8am. No show all day. When I got home from work at 5pm, the three holes from the day before were unchanged. Again, I called and texted him asking what was going on. No response to multiple calls and texts. (Mind you, we have now been living in a hotel for a week and a half because these guys can't bother to show up and get the job started, let alone done!) It's now the Thursday before the Christmas weekend, they detected these leaks over a week ago and are nowhere near resolving the problem. They're clearly in way over their heads! I call the guy from work around 9am, again, to ask him for a status report. He says that today he'll need someone to be at the house. Remember, this is the guy who can't bother to show up, return calls or texts or even pretend to cooperate with me. And, now, after we're already gone off to work for the day, he's insisting that one of us drop whatever we're doing to meet him at the house. Last second arrangements are made and my wife drives home. After waiting for them at the house for over an hour, I call the guy back again. Incredibly, his only response is, you guessed it, You can always cancel the order if you want. When I tell him that we're at the house, as requested... and he isn't, he finally says, You know what, since you're not cancelling, I'm cancelling. I'm not doing this. That was it! They walked off the job, took our $276 for a fraudulent leak detection claim, left our front yard torn up, including brick pavers along the front sidewalk, left three holes, two in which the water line had been cut and left completely separated, no repairs, no refund, no referral for a legitimate leak detection company, nothing but pain and frustration! They detected our leaks on December 12th and, while the water was shut off to the house and they twiddled their thumbs, we had to stay in a hotel for a full two weeks, including the weekend just before Christmas. Thank God for Jeff's Westside Plumbing who came out on the weekend and repaired their two cuts in our water line. Once those cuts were welded back together, American Leak Detection came out and, lo and behold, confirmed that we had NO LEAKS all along. The reason we had no water getting into our house was because our water softener had broken down and resin particulate and glass beads from the unit had flowed into the home plumbing preventing water flow throughout the house. Thank God for Reliable Plumbing for coming out on the Sunday before Christmas to clear out our clogged lines so we could move back into our home for Christmas Eve. We still have reminders of this nightmare called Sun City Leak Detection every day we walk out our front door because the holes they left in our yard and front curb are still there nearly two months later. Do yourself a favor and avoid Sun City Leak Detection at all costs. They are incompetent, perpetually late, non-responsive, uncooperative and, as stated at the outset, a criminally negligent fraud.
