Best Repair And Replacement in Columbus OH

Great plumbing business for all commercial, residential, and repair plumbing needs

6/1/2023. We called and said they sent Josh out. He got the bathtub drain unclogged and he was very pleasant, and very informative. Josh was the hero today...Fall of 2020Look. This is the second time they've been out to flush our water pipes in 2 months. The guys was nice yes, but seemed really inexperienced to flushing pipes... apparently the toilet back splashes when the pipes are flushed.Why didn't he put something to hold it down?!?.. as my husband is cleaning up the bathroom he asks if everything was ok?!?.. mmm what!?! You didnt put anything to keep the toilet seat from back splashing..The guy kept jumping my fence to cross over. There was an opening fence directly across the fence when you walked out the back door. He watched as my family and I were coming in and out of it.Yes both gentlemen were nice, but seemed really inexperienced

Brandon was wonderful. We called Waterworks at 1:30 am because we needed a replacement sump pump, especially since it had been raining for days. I was told the approximate time, Brandon showed up and took care of business. We now have a very good sump pump with a 3 year battery backup, so I am no longer worried about our finished basement. He was friendly, thorough, he explained what he was doing, he explained the pricing, he wore footies to keep our carpet clean, he was quiet since the family was asleep (even my dog didn't hear him. ha!), and once he was finished, he left the space spotless and explained everything. Evening work is expensive but it was worth it. We now have peace of mind. I have used Waterworks a few times in the last 10 years, and I'm never disappointed. You get what you pay for.

Terrible service. They tried to charge me for a “free estimate” on a water heater. I tried calling them to talk about it and they were so rude on the phone telling me it was my fault and they didn’t care and then even hung up on me when I was talking.

Brian was very helpful, answered all my questions, and was honest about our repair and what would be needed or not be needed next.

Nate was Very good ? hard worker. on time
He did a Great job. Pleasant, friendly

Great service. Will do their best to accommodate your needs as soon as possible. Liz is great.

I can’t stress how much I would never recommend this company. After working with so many contractors on our home renovation, this is by far the worst quality of work and worst communication I’ve experienced.$16,000 dollars later I feel like my house is more damaged than before we used their services. Considering this is definitely not the most cost effective service you can hire for this work (which they admit, they are not cheap) that you would get what you pay for and receive excellent work. You won’t, and here are some (not all) examples of the type of service I received:1. Installed a $600 shower pan with no supports below it so the whole thing cracked, I had to call another service, buy a new one and have the other service completely redo that work. ARS never made this right, despite weeks of me asking. $2200 for me to fix their work.2. Left leaks in the waterlines in the basement that another plumber had to fix.3. Didn’t install any shutoffs so if we ever have any issues we have to shut off the water main.4. Never hooked hot water up to 2 of our sinks.5. Left a leak in one of the waterlines in our master bath and gave us a hard time about sending someone out to fix this.6. Left a bunch of McDonalds trash in our basement, that was fun. Also didn’t haul out the galvanized pipe they cut out in our basement, which they said they would. This is not a deal breaker but it does illustrate, again, how this company doesn’t stand by the quality of their techs or their services as they like to say :)7. Improperly glued one of the drains in the basement. It fell apart afterwords, could have flooded our basement with toilet water.Literally they did not complete a single job correctly. I sat on this review for over a year because despite the thousands of dollars I have paid to fix their mistakes, I just wanted to be done with this experience and never think about it again. But now as I’m listening to my ceiling streaming water into a popcorn bowl in my kitchen because of (I’m sure) another ARS shoddy job on the bathroom directly above, I’m salty again. I would not wish this hassle, stress and incurred expense on my worst enemy.Please consider using any other service.

Called Mr Rooter because our drains were clogged and backing up. Josh from Mr. Rooter came out and barely looked at anything before telling me he needed a special type of machine to break through the clog. He said it was some type of a high pressure water hose that would keep them from damaging our lines and it would cost $695.00!!! He said a regular snake would mess up the lines. The next morning, Josh comes back to clear the drain, he starts working on it with a smaller snake while waiting for the crew to come with the high pressure water tool. Josh made sure to take me outside and show me a very large drain snake and explain why he couldn’t use the big one and why we needed the high pressure water tool. The crew with the high pressure tool came along with the sales manager, Jimmy ??? My drive way is now filled with 3-4 Mr. Rooter vehicles and several plumbers now. Josh was working on this for HOURS. He showed me lots of tree roots he removed with the small snake, not the high pressure thing. I had to leave as they continued to work and came back to Jimmy showing me an indistinguishable video stating our lines were “nonexistent” and had “rotted away completely”, all of our sewage was going straight into the ground and would cause major issues if not fixed immediately. He wanted to tear up my sidewalk outside (which they would not repair) and basement floor. Also, the water line would more than likely need replaced because he guaranteed after the job it would leak so that was added to the bill as well. If they accidentally hit the gas line or anything else they would not be responsible for repairs or costs. This work needed done “immediately”, according to Jim. The bill? $17,000!!!!! If you can’t afford that don’t worry because they will let you apply for a loan on the spot. Do not be fooled, they are scammers and should be shut down!! By the way, after the tree roots were removed our plumbing is working just fine and we have never had any other signs (such as smell or water waste) of sewage leaking. A couple of days later I noticed that our basement window where they shoved their high pressure machine through now has a large crack in it. This window was recently replaced, which I have a receipt for. I contacted Mr. Rooter about this issue through email and they have never responded to me. Yet, it was very easy for them to send me an email of the $17,000 bill for the work that they wanted to complete.

Mark was so professional and quick I was amazed. I will definitely recommend them and use them again

The best plumbers in the state of Ohio.

Very helpful and attentive staff, they knew exactly what I needed and got it fixed!

They came to install a water line to my ice maker, had problems with it sealing. But they did everything until it worked

Charged us $185 to snake a bathroom sink drain.
Mike broke the flange on the sink.

Took no responsibility.

Follow up (different guy), said there was NO WAY that snake could have broken the flange.

Would have cost them about $20 and 10 minutes to replace it.

Deny, deny, deny.

EDIT: They came back and handed the $185 check back. We still have a broken drain assembly.

Dave is a very honest plumber. Returned our call promptly and arrived when he said he would. We're not using anyone else

Great quality work, affordable, and trust worthy. Will 100% use them again for anything plumbing related.

MB Plumbing was on time and did an amazing job on our new hot water tank. Joe the Technician was friendly and very knowledgeable. I would highly recommend them for any of your plumbing needs!

Fixed a leak in the pipe coming from my hot water heater quickly and efficiently!