Best Emergency Plumbing Service in Columbus OH

Anyone is better then this company! Literally, anyone! Hired them to do a full plumbing job. It would be completed in phases. Signed all necessary contracts and waited 2 months for them to begin the project. The day before, they were to start they raised the price from 6,200 (phase 1 - checking and testing current plumbing in 3 bathroom and a laundry room) to 48,000.00. There was no reasonable explanation given for this . The entire project (all phases ) was bid for approximately 35k (not including the kitchen or any underground piping). During this same call, I was told the entire project would now be 150,000.00. NOTHING changed in the plan. This is a scam organization. They will breech their contracts when convenient. Do yourself a favor and look elsewhere.

Called Saturday evening regarding a main drain clog and was assured someone would be out in the next four hours to help. Waited until 11:30pm only to have them call and tell me that the plumber’s snake broke and someone will be out tomorrow (Sunday) between noon and two. On Sunday I had a gentleman come and try to sell me cleanup services before the job was even fixed. After I told him no repeatedly I called Roto to see what was up with the timeframe. They said they’re super busy and someone will be out but couldn’t tell me when. Called a couple more times at 4, 6, and 7:30p only to be told that I can reschedule again for a 10% discount or someone will be out today. Absolutely poor customer service and their time windows mean nothing... would highly recommend looking elsewhere.

Had a weekend emergency with a small gas line leak. Columbis Gas shut off my gas - I called Waterworks to fix the problem. The dispatcher claimed they could fix the leak and also bond the flexible gas line after double checking with the oncall tech (bonding was required to turn gas back on according to Columbia Gas) Tech that came out claimed he couldn't do the scope of the work because of the tight space and also wouldn't do the bonding, even though he admitted being the tech the dispatcher spoke with. offered to do a cheap patch job, and also claimed maybe a younger and stronger guy could do it. Said they would have to come back on Monday, I would have to hire my own electrician and he wanted to charge me $250 on the spot for fixing nothing!!! I refused, he brought it down to $100. My family remained without heat and hot water for 3 days. Then when the next tech came out, he promptly fixed the problem. I still paid an additional $400 but he did give me a $25 credit for my troubles. I feel like I deserved more than that!! I also incurred and additional $215 charge for having to hire an electrician to bond the line. So needless to say, I will never be calling you back and as you know everyone loves to tell others about bad experiences and I'll be happy to share mine.

Setting the appointment was difficult. When they arrived it was fine. Job was explained and completed. Only complaint was waiting around, calling back and waiting again (arrived later than proposed) after 3 calls.

Very nice, easy to talk to, went above and beyond to make sure all drains were cleaned and utilized the camera to point out any defects. Great work at a low price.

Very professional and efficient with the job. Appreciate it more that, they came out on Thanksgiving Day.

Always polite and courteous service at a fair price.

Mr Rochelle came out on a Sunday afternoon and explained our problem and gave us tips how to keep it from happening again. Very professional and courteous. The price was very reasonable.

Really kind and helpful. Very knowledgeable.

They where professional and honest Justin is a master at his trade

How can I rate NEGATIVE 1 million and 1? Absolutely WORST PLUMBER EVER!!!! Beyond bad customer service NOT friendly or helpful IN ANYWAY. Truly did not appreciate my business, could have cared less. And, this was all over phone BECAUSE AFTER SCHEDULING APPOINTMENT THEY NO CALLED/NO SHOWED and when I called to inquire I was HUNG UP on.

Edited.
Sometime later I did receive a call from Pat. He showed up pretty quickly and was in and out pretty quick. And did provide satisfactory service. Thankfully it worked out.

These guys are top notch. Bill replaced my sump pump. Very professional and high quality job. Thanks

I am very pleased with this company. Called Tues. & had an appointment on Wed. They replaced the leaking kitchen faucet along with a leaking water valve in the basement. Their pricing is excellent for the time it took to do the repairs. They are professional and do a great job. I will continue to use them in the future.

Hot water tank was leaking so I called Benjamin Franklin requesting someone to come out and fix it. They sent a guy out on Wednesday april 27th and his name was Kelly. You don't want Kelly. I was at work when he came and it was just my mother and grandma home, my mother told him about seeing some water spurting out from the back from a pipe. He paid no attention to her and said we needed a whole new hot water tank, and quoted $1300 for the tank and installation. When I got home I called Mr Rooter to come out and look at it and they found the leak and fixed it right there same day. This company is a joke and trying to take advantage of old people who dont know better.

Called three times they just keep hanging up have to call somebody else

Hesson did a fantastic job for us. The actual work they did was impeccable. And their website and communication process was easy to work with. Two thumbs up!

Montana and John were friendly and efficient and had us back with hot water in a very short time. Custom Care Group is lucky to have
such high quality employees. I will request them with any future needs. Daniel Martin

We worked with Sean over the phone he was professional, friendly, and scheduled our new water heater install. Joe the technician showed up on time and did an amazing job! I recommend MB if you have a plumbing issue!