Best Equipment Install in Charlotte NC

Chris did an outstanding job on resolving our clogged-drain problem. He was quick, courteous and kept me well informed of the status of the cleanout effort.
Chris represents your company exceptionally well!

Phil Ellington

This review is for Tuesday Sept 6 ONLY. Roto Rooter called to clean out kitchen drain, double bowl-draining slow, sluggish and backing up into the other sink. Tech (Keith) was later than text, husband told tech to clean the drain pipes to sink, and clean p-trap.From today's recall visit(Sept7), it is obvious Tues. Tech did not clean p-trap. Two knives, a popsicle stick and a big gob of some nasty looking something were in the p-trap. The tech did not do as he was asked by husband. AND he lied to husband when asked if he cleaned the p-trap. Everyone knows if you're testing the drain, you fill one side of the sink with water and then pull the plug. Had the tech done this he would have seen the water backing up into the other side of the sink. I think he rodded the drain, ran water separately into each sink and declared it was cleared. I call this lazy. Especially after he was told to clean the p-trap. VERY VERY disappointing service from a company that has been stellar in the past.

John was awesome. Showed up and found my problem within minutes. Very professional. I highly recommend using Richie Plumbing

Shomari the Service Technician (#6633) was very professional and knowledgeable. He helped me locate my French drain clean out and sold me some Pipe Shield to help prevent future problems. Would recommend him a roto-rooter to anyone with plumbing problems.

Fredrick was very professional , friendly and respectful .

Was very satisfied with the work zoom did to help clear out our complex drain issue. House on a slab, so they used a camera to work their way thru our pipes. Very professional. Told me what they were about to do and the reason why. Showed me all of the video and any issued they found (minor roots in one area). They were meticulous with keeping our house clean and get free with all their work across all three bathrooms. I should note that I asked them to come out after being really disappointed in another company we tried. Pricing was very fair with zero surprises. Highly recommended.

Great experience- on time and upfront about the timeline.

Excellent service! Very knowledgeable and experienced with quality workmanship.

Jade was great. Very professional. Made me aware of all my options and effectively solved the problem. In addition she gave me advice on preventative measures.. She was available within an hour of my calling. Very good experience !

From Hind Nicholas

Great Service - Very honest and effecient so I would refer them to all my friends and family.

Horrible customer service. Extremely rude.

Great company! Honest, knowledgeable, and very professional. Highly recommend, very satisfied with everything, from scheduling to getting the job done in a clean and professional manner. Was very pleased, will use them again.