Description
Service Pro Plumbing, LLC is a residential and commercial plumbing company located in Concord, NC. We are a family owned and operated company that values you as the customer without the high-pressure sales. We started our company in 2008 but have been in the plumbing industry for over 20 years and hold a Master Plumbing License. We would be pleased to do any inspections of your plumbing system or appliances and offer suggestions but never pressure you into anything. We are professionally licensed, insured, and bonded. We strive to provide high quality honest work at affordable prices.
We service the greater Charlotte area and surrounding counties.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, All Types Of Leaks, Backflow Testing & Repair, Bathroom Fixture Installation, Blocked Drain, Broken Pipes, Camera Inspections, Clogged Sewer, Commercial Repairs, Comprehensive Plumbing Solutions, Comprehensive Services, Dependable Service, Dishwasher Hookup, Dishwasher Installation, Drain And Sewage, Drain And Sewer Plumbing, Drain Cleaning, Drain Systems, Drainage And Sewer, Drainage And Sewer Repair, Emergency Repair, Emergency Repairs, Faucet Repair & Replacement, Faucet Replacement, Fixture Installation, Flooded Toilets, Garbage Disposal, Garbage Disposal Installation, Gas Line, General Plumbing, Home General Plumbing, Home Services, Hose Bibs Replacement, Hot Water Heater Repair & Replacement, Hot Water Recirculation, Hot Water Recirculation Pump, In Home Hot Water Recirculation Pump, Installation Of Backflow, Kitchen Sink, Leaky Pipes, Leaky Toilet, Line Inspection, Line Repair, Main Water Line, Main Water Line Repair, Main Water Line Repair & Replacement, Maintenance And Repairs, New Installation, Outdoor Water Leak, Overflowing Toilet, Pipe Leaking Repair & Replacement, Piping Issues, Plumbing Drain, Plumbing Emergency, Plumbing Home, Plumbing Issues, Plumbing Maintenance, Plumbing Maintenance And Repairs, Plumbing Needs, Plumbing Problem, Plumbing Project, Plumbing Projects, Plumbing Repair & Installation, Plumbing Solutions, Plumbing System, Plumbing Work, Pressure Relief Valve, Pro Plumbing, Pump Installations, Re Piping, Re-Piping, Recirculation Pump, Repair Bathroom, Replacement Garbage Disposal, Residential & Commercial, Residential And Commercial Plumbing, Residential And Commercial Plumbing Services, Residential And Light Commercial, Service Calls, Sewage Line, Sewage Line Problems, Sewage System, Sewer And Drain Repair, Sewer Line Inspection, Sewer Line Problems, Sewer Line Repair, Sewer Line Repair & Replacement, Sewer Plumbing, Sewer Pump, Sewer Repair & Drain Cleaning, Sewer System, Sewer Systems, Showerhead Repair & Replacement, Sink Drains, Sink Installation, Sink Installation And Replacement, Sink Replacement, Slow Draining, Storm Drains, Storm Drains Sewer, System Diagnosis, Tank Installation, Tank Water Heater Replacement And Repair, Thorough Plumbing Services, Toilet Repair And Replacement, Trenchless Water, Trenchless Water Line Replacement, Trenchless Water Replacement System, Tub Leak, Video Diagnostic, Video Diagnostic Equipment, Water Heater Repair, Water Heater Tank, Water Leak Issues, Water Leak Repair, Water Leaks, Water Line Repair & Replacement, Water Line Replacement, Water Pressure, Water Recirculation Pump, Water Service & Sewer Repair, Water Tanks, Your Plumbing,
Reviews
Stacey Stone
4 months ago
I can’t say enough great things about Service Pro Plumbing. We have American Home Shield and they engaged another local plumbing company to address a suspected water leak on our property. Total waste of time and money! The other company not only made ludicrous repair recommendations but their price quote was unbelievably expensive. Will with Service Pro is my hero! He was dispatched to our home as I sat in tears digesting the prior company’s information. Within 15 minutes he diagnosed the issue and shortly thereafter it was repaired. Additionally, he assessed other areas in our home that were creating risks and developed a plan to repair them over time. In doing so, he also provided a quick, respectful and much appreciated “plumbing for dummies” course to help self-diagnosis issues that may present in the future. On time. Available when needed. Honest. Affordable. There is a valid reason they have such high ratings. Once you hire them, you’ll be among this group of the rest of their customers who have praised their results. I’m sold on Service Pro!
Julie Johnson
2 weeks ago
Service Pro Plumbing is amazing! They were receptive to our initial call, followed up immediately and got us scheduled for the utility sink installation. Their technicians were pleasant, courteous and knowledgeable. They got the job done quickly, provided excellent service and allowed us to ask questions about possible projects in the future. We would certainly use them again and will definitely recommend them to others.
Service Pro came out quickly and did a great job with our plumbing repair. Diagnosed and clearly communicated repair. Ended up saving me $500 once repair was complete. Really appreciate their honest work. John and Michael were awesome. I highly recommend them for your plumbing needs.
Ronnie Brooks
6 months ago
Service Pro Plumbing is absolutely the best plumbing option for the Concord, NC area. They are professional, honest and efficient. They did tge research on the blocked line and showed me the pictures to prove it was token and has a root in the way. He even quoted me a price that I agreed too, yet charged me less since it didn’t take him as much time as he thought. My uncle was a plumber and the only one k ever used till he passed away last year. I will not use another plumber but Service Pro going forward.
Carol Chadwick
4 months ago
We had a great experience with Service Pro Plumbing. They came out just after a few hours I called and fixed our leak even educating us in the process. Affordable and professional. I will 100% call them again if I have plumbing issues.
I kept smelling a musty smell under the kitchen sink, could not see wetness, when my husband went under the house there was a bad leak in that area. We have not Needed a plumber for many years, so we searched for good reviews. We called about 5 different companies and left messages and said we would go with the first company if they were reasonable. We called on a Saturday morning and Service Pro called back within an hour. We told them it was not an emergency and wanted to set up something for Monday. It is Monday now 10:30 am. John and Brian from Service Pro have already came, fixed repair and gone. They were professional and did a great job. We will continue to use this service. I also still have not heard back from any of the 4 companies. I also wanted to add, the gentleman saw my husband's military items that they knew he was in the military and asked about that, we also received a 10% discount. John and Brian were great!
Kellie Warren
2 months ago
I have only had great experiences with everyone at Service Pro Plumbing. They are kind and helpful when you call, and they are responsive if you call after office hours and leave a message asking for a call back.
The plumbers who will come to your house are also very nice and helpful, including the business owner Will. If your problem is difficult to fix or it’s unclear at first what exactly the problem is—for example, if it could be a problem on your property or with the city sewer—they will help you get it sorted out. The advice and service they have provided me have been excellent. They are up front about estimates, and they work efficiently but without sacrificing attention to details.
I will gladly recommend them to anyone who will listen.
Stacey Conner
3 weeks ago
Great first experience! Service Pro Plumbing was on time and quickly fixed our leaking faucet. So excited to find someone we can trust. Very polite and professional, we will definitely be using them for our future plumbing needs.
Frank Braswell
5 months ago
I couldn’t have been more happy with our experience…we had a blocked pipe and caused water to flow back into the home the night before Thanksgiving…they came out first thing Thanksgiving day and addressed the issue. Price was more than fair considering the timing. Very professional, personable, and discussed the next steps we will need to take to permanently resolve the issue. Will certainly call when that time comes to address and any future plumbing needs. Thank you.
Bonnie Covington
5 months ago
We were so pleased with the service Will with Service Pro Plumbing delivered. The boring company that ran the fiber line hit our sewer line which caused a back up into our house. Will was able to quickly diagnose our problem and gave us the information we needed to pass the along to Charlotte Water so that the issue could be resolved. Will offered to continue to help until we got the right party to take responsibility. We are so thankful. We will call Service Pro Plumbing for all of our future needs!
Will and Amanda and their team were a breath of fresh air for me. They do what they say, in a professional and timely manner, which seems like a rare commodity these days. I 100% recommend you call them if you need honest, fair and hard work done for you. The world would be a better place if we all conducted business like these folks do - they went above and beyond my expectations and I am grateful.
HobbyTown Charlotte
4 months ago
BEST PLUMBER EVER!! Will is super professional and his work is ALWAYS spot on. Will use him again for any plumbing needs I have in the future, and will recommend his company to everyone I know. Super affordable, always punctual and responsive.
Service Pro Plumbing did exceptional work installing a new main water line at our home. The process was seamless from the “plumbing problem” call to installation. Will did an excellent job diagnosing the problem, offering options to address the problem, and performing the work with his competent crew. The project was done in a timely and cost efficient manner.
Will is always professional and personable. On both occasions we have used Service Pro we have been very pleased with their work. We highly recommend Service Pro Plumbing and we will use them for all of our future plumbing needs.
They were great! Had an emergency when the line from my water heater burst. As busy as they were they were still able to fit me in. They repaired the line quickly so I would have water then came out the next day and replaced my old water heater. Would highly recommend them to others.
Carolyn Weaver
2 months ago
I highly recommend Service Pro Plumbing. They were very responsive to my call. We had an issue with the sewer line in front of our house, causing the sewage to back up into our house. Not only did they identify and fix the issue, they were professional, reasonable and courteous.
Brian Gaffney
4 months ago
Will, Christine, and the rest of their team are an absolute pleasure to work with. We used their services to have a gas line installed for our gas range and we're very thankful that we did. It is clear that they take great pride in their work and that is something that is greatly appreciated. I would recommend the Service Pro team to anyone and will be sure to continue to call on their services for our plumbing needs for years to come.
I'm extremely happy with the job done by Service Pro Plumbing. Will showed up on time, addressed the situation that I was having, took his time time to explain the problem and what needed to be done. He not only did a great job too resolve the issue but also gave some ideas on how to keep the problem from happening again. I would certainly recommend him and will give him a call if ever need service again in the future.
Several weeks ago I detected a serious leak in my garage. I hired a plumber who assured me he could fix it. The leak was still present after a few days. I called plumber #2 and he put a huge hole in my ceiling and also guaranteed that the leak was now fixed. After having the huge hole in my ceiling repaired and painted, days later, the leak was back with a vengeance. It wasn't until I called Service Pro who performed a thorough diagnosis of the problem and personally showed me where the leak was coming from. Will and Mike tackle the problem and showed me the parts they replaced. While here, I pointed out another problem with my toilet and he fixed it right on the spot. What I loved most is that Service Pro comes prepared to do the work and gets it done in one visit. I can't wait to refer Service Pro to my family, friends and neighbors. Can't say enough about the Excellent and Professional service I received today.
Connor Roberson
a month ago
I've used Service Pro Plumbing twice and had an excellent experience both times. I received professional, timely, and honest service from their knowledgeable team, and would absolutely choose them again for any further plumbing needs that arise.
Couldn’t be happier!! Michael and John were the fourth plumbers we had out to our house. No one could fix the problem we were having which took some thought and problem solving as it was an unusual issue. They took the time and we are so happy to finally have hot water in our master bathroom again. This is our new go-to plumbing company, we will be using them for our master bathroom renovation as well.
I called these folks to trouble shoot a problem with the outside sewer line which was clogged. They were prompt, and knowledgeable, came up with a reasonable solution, and were not expensive compared to the National plumbing chains. They could have suggested something with a much higher price tag but they were more interested in solving the issue at the least expense to me rather than upselling me on an expensive service that I might need down the road, but didn’t need right now. I highly recommend this company.
Jim Hardister
a month ago
I had a leak in the main water line from the street to my home. After getting three quotes I decided on Service Pro Plumbing. They came out one afternoon and within 24 hours the utilities were located, the line was dug up, and the repair was made. Also even though the line was two and a half feet underground very little damage was done to my yard. I highly recommend Service Pro and will use them in the future for my plumbing needs.
Megan Emerson
a month ago
At first we had a different company come out after a sewer clog and tell us that we needed to replace all of our sewer pipe from the road all the way back to the house. A 10k bill... we had service pro come out, they told us exactly where the problem was and gave us a price 1/5th the price to repair the problem area instead of replacing the entire thing. On day of installation they arrived on time and got done ridiculously fast and did amazing work and end up being cheaper than estimated. I will never call anyone else for my plumbing needs.
Will literally called me back after hours when I left a voice message. Tub leak and he put me at ease over the phone and then scheduled his employees to come the very next morning. They arrived at 9am, were informed, professional and friendly. They made me feel secure with what they were going to do.Nowadays it is hard to find any contractor you can trust not to price gauge you let alone show up. They have our business for life.
Edward Traylor
3 weeks ago
Was buying a new home that was completely rebuilt with all new appliances, but with low water pressure. They recommended repiping the house and adding a pressure booster. I agree with the diagnosis, but the price quoted seemed high, and the lead plumber had a very arrogant and condescending tone. Charged $175 just for the estimate which seemed high as well, asked if they got the job if they would apply that towards the job, they said no, that’s just today’s pay. They were recommended by my realtor, and afterwards even my realtor was put off by them.
I decided to get a second estimate, the other company’s estimate was half what this company charged (as was the fee they charge for the estimate, which was applied towards the work). Now the work is done, I’m satisfied and paid half what this company quoted.
I can’t comment on the quality of their work, might be great, but the people skills of the person I met, I wouldn’t let them work on my house. Was surprised to see so many positive reviews, but unfortunately does not reflect my experience with them.
Service Pro was awesome! They are very knowledgeable and priced extremely reasonably. I am going to use them for any and every plumbing need in the future, and I would recommend them to everyone.
Michael Malament
4 months ago
Will made the effort to come out to our home within 3 hours of calling for help to clear a toilet pipe backup, and quickly diagnosed and resolved the problem. He even offered to show us via his fiber optic camera the source of the blockage and offered some excellent advice on how to prevent recurrence.
Will, John and Christine were great. They were responsive, professional and efficient. Highly recommend Service Pro Plumbing!
Needed a faucet replaced and they did an excellent job. Very knowledgeable and gave me tips and tricks to prevent future problems. Would and will use them again
Seeking a second opinion after a yearly inspection by our usual plumber yielded unusual results, recommendations and prices for them. We will use them for any of our future plumbing needs.
Nicole Jackman
a year ago
We had an issue with our bathroom sinks that needed fixed ASAP. We were able to get on their schedule within 24 hours of reaching out. I had the pleasure of working with William first, and then John & Kenny came to finish up the work the next day. All three individuals were very friendly and personable & were in and out in a timely manner. It did not feel like a stranger in my home doing work! The pricing was fair to what I expected & researched for the project, and I will definitely be calling for any additional plumbing needs! Thank you guys!
We had a clogged drain pipe. Which caused a flood in our kitchen and laundry room. Will was at our house within 30 minutes on a Saturday morning. He diagnosed and fixed it quickly. Price was extremely reasonable. On top of all that, he’s a really nice guy. Will definitely use Service Pro again.
Will and his team at Service Pro Plumbing are the best. Will responded back to me in a timely manner. Will Showed up to give me an estimate when he said he would as well as showing up as scheduled to do the actual job. His prices where what I had expected and I believe he treated me more than fairly. I live in an older home and had Will replace the ductile iron drain pipes that where beginning to leak with PVC pipes as well as replacing all of my outside hose bibb's and replacing my existing whole house shut off valve. If I ever need any plumbing work done I will not hesitate to call Will. My wife has already recommended him to several of her friends at work. Thanks again Will for the great work you did, I couldn't be happier with the outcome.
Theresa Zadareky
6 months ago
Very highly recommended! I called on Friday as i could not use any of my toilets. They came out same day and knew right away it was my sewer line that was clogged underneath the slab. They discussed with me step by step of what needed to be done. They got the clog out and made sure my sewer was clear after that. Iam so Thankful for them coming out and fixing this for me and now I have working toilets. I will definitely use them for future. Very reasonable with price.
Steven Raposa
10 months ago
I am ashamed to admit that I am usually not good at writing good reviews as I typically only share my negative experiences. As someone who relies heavily on other's reviews, I should take more time and write reviews on the good experiences I receive.
I am therefore happy to start with my review of Service Pro Plumbing. While I had a very bad experience with American Home Shield and the plumber that they used, I can say that I am so lucky to have found Service Pro Plumbing. Not only where they responsive and immediately booked me an appointment, their technician came on time, provided advance notice, and was extremely professional. He quickly diagnosed my issue and solved the problem quickly, effectively, and did not try to sell me more than what I needed.
The price they charged was fair and I am happy in the resolution of my issue. If you are looking for a plumber for any work on your house, you would do well to choose Service Pro Plumbing.
Fantastic service from initial call with Christine to scheduling update with Amanda and day early arrival of John. John is incredibly knowledgeable and thorough in uncovering what appears to be poor bathroom drain line design. It’s hard to imagine how this passed construction inspection during. This was after having previous visits from another plumber and two from a drain cleaning service. Cheers to smaller responsive providers that provide true value.
Michael Thornhill
8 months ago
Very satisfied with the service received. They were able to fix an awkwardly located pipe leak quickly and at an affordable price.
They are very responsive when setting up the appointments and they do a great job of explaining what their recommended resolution is.
On a personal note, the owner seems like a great guy who's honest and values the quality of their work.
We contacted Service Pro to get a quote for adding an outside gas line from the meter to the kitchen for our new gas range. They gave us a quote, which included adding a flex connector, installing the range and disposing of the old electric range, and was very reasonable in comparison to other providers (who did not include installation or disposal). We got on their schedule, they showed up on time, did a great job, had the permits pulled and arranged the county inspector' visit - no issues whatsoever. Very professional and pleasant to deal with. Thank you guys. Definitely recommend them!
Candace Hill
10 months ago
Will and his partner did a FANTASTIC job with the install of my garbage disposal, kitchen faucet, and toilet! They were able to diagnose the problems with my garbage disposal & toilet in less than 5 minutes! They are true professionals and know what they're doing! As a new homeowner, I appreciated them sharing their knowledge with me during their visit. They provided great customer service and reasonable pricing. They will be my go to company to contact for all of my plumbing needs going forward.
Joseph A. Gonzales
11 months ago
My client used Service Pro Plumbing to do a sewer line scope on the property that they are purchasing. They were very quick to respond to my request and were able to get out to the property quickly. John Luke came out to the property and was very professional. He was able to locate the septic tank with no problem. Unfortunately their camera broke after they did our inspection. Will contacted us right away to let us know and was back out to the property right away to do a 2nd scope so we could have the video. They are very communicative and quick to respond. We will definitely use them again in the future without hesitation and will recommend them to anyone else that needs any of their services. THANK YOU GUYS!
David Benham
5 months ago
Love this company! Professional, courteous, and prompt. I recommend them for any plumbing job. They are my “go to” for my personal home as well as all of my investment properties.
Had some concerns with pipes starting to freeze at 5:00 am on the morning of Christmas Eve. Not only did they pick up the phone from a random number on a holiday but also proceeded to provide helpful feedback over the phone for how to assess our immediate concerns. A+ customer service and future business earned!
Service Pro Plumbing went above and beyond when replacing our old water heater. They were fairly priced, prompt and courteous. We will definitely call on Service Pro Plumbing again if we ever have any more plumbing related needs in the future.
Service Pro Plumbing installed a new tankless water heater at our house. They provided excellent service. We will definitely use them again.
Tiffany Laster
7 months ago
Had an issue with the toilet causing a leak downstairs into a different unit. Within 24 hours, Will & team inspected the issue, explained the cause, and replaced the toilet.
The whole team is nice and professional. Highly recommend using Service Pro Plumbing for all your plumbing needs.
Called on an outside water line that we found to be leaking. Will and his team came out the next day. Pulled a new line and was back in business in 3 hours. They are professional, quoted on the job, texted us their eta, fixed the problem and paid them right in our yard. Bahmmmm. done. Thanks Service Pro Plumbing. Hope to never see you again. But will call you if I have any problem with plumbing or if anyone else has and will tell them about you.
Courtney Wolfrom
9 months ago
We’ve been plagued with multiple, frequent, and massive water leaks for 10 months. Other plumbers have come out to unsuccessfully “repair” the lines (didn’t last) and try to identify the cause of a leak that has cost us a small fortune (they couldn’t). After a good bit of research, I called Service Pro Plumbing – and let me say - all their excellent reviews are absolutely 100 percent correct.
Will, the owner, came out almost immediately to diagnose the problems we were having. He listened patiently and attentively to all our frustrations, was able to efficiently and resourcefully find the root of our issues, and he made the urgent repairs on the spot! I was so impressed with his diligence, his thorough explanations, his reasonable pricing, and his genuine concern, that I hired him immediately and without hesitation to fully replace our water lines. Within ten days of my first call to Service Pro Plumbing, we have a brand new – properly up to code - water line running from all the way from our meter to the house, as well as under our house, with a new PRV and shutoff valve and properly tacked up old black poly. PLUS they found and fixed a hidden hole in the pipe from our washing machine which was dumping additional water into the crawl space. I cannot describe how grateful we are!! Will is highly knowledgeable, accurate and reasonable with his estimates, professional, meticulous, and ALL about customer satisfaction and service. I will NEVER go anywhere else for any plumbing needs!
Dana Hutchinson
5 months ago
Will responded quickly to our water leak issue. He was very communicative and thorough with his work. We highly recommend his services! Tracy and Dana
We had roots growing in our sewer Cleanout, which caused a backup in our house. Another company had quoted us over $4000 for the repair. We asked Service Pro to come out and give us a quote on the repair. Service Pro found the problem, determined it was a minor inexpensive repair, and fixed it on the spot. We are Service Pro customers for life!
We used Will to connect us to city sewer. He did an excellent job from start to finish. He was punctual and professional. We were pleased with his documentation on the initial estimate. He performed the job as described and according to schedule and price. If you have need for plumber, we highly recommend Will. He is an asset to our community.
Lucia Koenigsberger
4 months ago
Great company! Honest, knowledgeable, and very professional. Highly recommend, very satisfied with everything, from scheduling to getting the job done in a clean and professional manner. Was very pleased, will use them again.
We rate Service Pro Plumbing with five plus stars. We have gradually replaced all of our bathroom fixtures over the last 3 years and also had a very difficult main water line replacement. Will has done all the work and it is always exceptional! We are very happy with Service Pro Plumbing and have never had to call them back to redo or correct anything. Will also treats your home like it’s his own, including cleaning up all signs of the repair.
Will is a consummate professional and craftsman. He will provide an accurate, fair and reasonable estimate before starting the work. He is personable, honest; punctual and very knowledgeable. We can’t say enough good about him!
Will was highly recommended to us and has more than lived up to his reputation. We unreservedly recommend contacting Service Pro Plumbing with any of your plumbing needs.
Michael Lambert
4 months ago
Awesome business, honest and did great work. Were on time and got the work done in a timely manner. Highly recommend Service Pro Plumbing!!
Ryan Schumaker
8 months ago
Had a leak in my main water line to the house between the front porch and sidewalk. They arrived on time and were very nice and professional. Price was very reasonable and took care of the leak quickly. I highly recommend them and they will be my go to plumber from now on.
LeAnn Miller
4 months ago
Replied to call very quickly, professional staff, good explanation of problems, offered a great estimate. Would recommend this plumber service to anyone.
Kelly Graeff
11 months ago
Hired this firm for a stopped up kitchen sink with a houseful of people in town for a funeral. They showed up literally in 10 minutes and completed the repair before we had to leave for the service. What they then did later that evening was refund the entire service fee due to the personal circumstances of our loss. What an amazing gesture it was and my entire family was incredibly grateful for this sincere Pay It Forward moment. Please do not hesitate to hire this firm as it is run by wonderful people. And on top of that, my kitchen sink is totally fixed ! I highly recommend.
Siva Prasad
11 months ago
Our Faucet was leaking and needed someone to check on emergency. Service Pro Plumbing came to check the damage immediately and were able to replace kitchen faucet in a day. They are very professional, prompt and friendly.
Special mention about John who gave us the best suggestions on which faucet to buy and also took extra care in explaining/correcting how the faucet works. Thanks John.
We had thought we had a leaky toilet flange. The team showed up when they said they would, were courteous in our home and professional. I will certainly use them for our next job.
John and Michael were able to start earlier and finish sooner than expected. While providing excellent service, I was glad to see they were also mindful of their next client’s schedule. I know next time they will be prompt in keeping their next appointment with me.
Will from Service Pro Plumbing provided quick, professional service for my garbage disposal clog. Pricing is competitive and very reasonable. This is a local, family-owned business; working with them felt like working with good friends! I highly recommend Service Pro Plumbing and will definitely use them in the future!
Diane W. Davis
2 years ago
Will was professional and personable. He and another installer wore masks and cover booties as they entered our home and professionally installed our new faucet in a very timely manner. We were very pleased with how quickly he was able to come out and with the service provided. Thank you Service Pro Plumbing. We will use you again and recommend your service to others.
We are super happy with the work Service Pro Plumbing did to find and repair a leak we noticed in our ceiling. They came out the first time and assessed the situation and at first we thought it might be a non-issue so they told us to watch it and call them back if it got bigger and they would wave the dispatch fee. Unfortunately, it got bigger but they were true to their word and came right back out and repaired our toilet. They were very genuine and made sure to stay away from any aggressive options that would have been costly. The prices were super reasonable and they made us feel very confident in their work! Would highly recommend.
Melissa Hopkins
10 months ago
So kind and meticulous, arrived before expected and completed the job the very same day! True Professional with all the equipment needed to perform an under driveway repair that required removal and replacement of concrete! Beyond ecstatic with the entire process! Wonderful company that will get my call every single time a need arises!
I highly recommend Will and Christine at Service Pro Plumbing
I had a water leak late on Saturday afternoon when I spoke to Will he was just getting home for the day. After I explained to him my dilemma he immediately came over without any questions and repaired the leak.
His quick response and attention to detail possibly saved me hundreds of dollars in damages to my wall and floor. I now have his contact info saved and will use him for any future plumbing needs.
Nicole Costello
a year ago
Called Will and spoke to him and he was at the house within 3 hours - fixed my outdoor leaking faucet within a half hour - explained how it just needed a washer and not a full replacement. Very polite - honest and very thankful I used them! Will use them again - well hopefully I dont need them again but if I do... I know who to call.
Had a problem that was limiting the use of the a critical bathroom. Service Pro Plumbing was very timely, very professional and courteous, and addressed the problem quickly and economically. We've used a number of plumbers but would never go anywhere else again. We highly recommend Service Pro Plumbing.
Flip Benham
11 months ago
The fellas came in and installed two sinks (bathroom and kitchen) and installed a shower head. They were working in a very old house that caused them to be very creative in the way they meshed the old with the new. They were amazing.
They know their stuff. Very professional and very kind.
I was greatly blessed by their expertise and innovation.
Service Pro Plumbing came out on a snowy day to help with a pipe leak. He fixed the one leak but the water meter was still running. He found the other leak and had to do work on a pipe underground. He quoted me a price which I okayed and he came back with a lower bill at the end as he said that was all he needed to charge. I was educated on the issue as well as on the solution and I really appreciated how kind he was to someone who knows nothing about plumbing. If you need a plumber Service Pro Plumbing is worth a call.
Hands down one of the most professional service teams I've worked with. Service Pro Plumbing was very responsive, offered same day service at no extra charge, excellent quality work, and their prices were straight-forward, fair and reasonable. Up front pricing, explained each line item, and there were no surprises or price hikes. I wish I could give them 10 stars!
Outstanding customer service and great care for their customers! We had a serious clog affecting our upstairs plumbing and Will and Christine worked so hard to get to us quickly, resolve our issue and stayed in constant contact with us! They treated us fairly and their prices were reasonable! We are thrilled with their service and the results! I would absolutely use them again and recommend them to anyone who needs great plumbing services. Great professionals and wonderful people!
Very responsive and eager to help solve our plumbing issues. The team kept us informed on their time of arrival and arrived on time. William was kind, educational, and did an awesome job. We will use this company again (if needed) in the future. Excellent!
Vivian Lytle
5 months ago
They were great! We had a leak and they came out right away. Super knowledgeable. Would highly recommend.
Gail Nicholson
a year ago
I have never been so pleased with a company!!! They gave me the best price on a new water heater & garbage disposal and fixed the plumbing. Then I had the washing machine drain and come up the toilet!!! I called and they were at my door in no time. Fixed the problem for a very reasonable price. I even called them to suggest a good handyman and they gave me a name & phone #. I'm so comfortable knowing I have them at a phone call away.
Had a bad leak from a pipe connected to the Water Heater that goes under the house. Called them and within 30 minutes he was at my door ready to help. I would definitely recommend Service Pro Plumbing. Thank you for all your help!
Joe Bandieramonte
2 years ago
This is the second time using Service Pro Plumbing. As was my first experience five years ago, this family run business is responsive, courteous and professional. We set up a time window on the initial call and Will called to let me know he was on the way...early at that.
He did the removal and installation of the new faucet in short order, with attention to clean up as well. I would definitely be inclined to call them for any other plumbing needs that come up. Highly recommended!
Will is a great guy and I enjoyed working with him. He stubbed off an outside natural gas line and installed a new one in a different location for our gas grill. I'd highly recommend him for any of your plumbing needs.
Mr William is an amazing plumber and fixed all my problems within a few hours! From the moment I called, they were so responsive, gave me a time when they would be at my place and fixed my washing machine leak. It was a complex problem because I'm in a lower-level condo in Cornelius but they fixed it no problem! Mr William is very knowledgeable. I highly recommend him! Thank you Mr William!
Maria Dominguez
2 years ago
After dealing with two comedically unhelpful plumbers, it was a huge breath of fresh air to work with Service Pro. They are an efficient team with fair pricing and are solution-oriented. I waited a couple of months to review so that we could test out the new pipes, but everything has worked great. Service Pro will get the job done, right :)
Quick, professional, and very fair on prices! I’ve struggled with finding a plumber that I can trust over the years and service pro is set apart from the rest.
While getting some yard work done, one of the workers damaged a pipe and caused a major leak. As a result, my water lines became clogged and mud was coming through my faucets. Additionally, some of my faucets wouldn't even work. I called Service Pro Plumbing and spoke with Will. He was super friendly, helpful, and responsive. He was able to come to my house within a few hours of me calling him. He said he would have come sooner but had to finish a few jobs first. He was punctual and polite. He even repaired all of plumbing issues within an hour. I can't recommend him enough. I will most definitely use him again in the future.
Armstrong Animal Clinic
2 years ago
We had Will from Service Pro come and do some installation work for our updated sinks and bathing tub. He was early to the job, did everything exceptionally well and per the estimated cost. No hidden charges. Great to work with. Would recommend him to anyone.
I enlisted the help of Will and his crew when my garbage disposal started backing up into my second sink and after all my attempts to remedy it myself were unsuccessful. They were able to get out to me within a couple hours and had my sink unclogged after bringing in the big snake to break up a clog. Christine, Will and John were all very professional and friendly and they’ll definitely be my go to plumbers in the future.
Found my local plumber! Very professional and knowledgeable. Found and repaired the issue quickly and at a great price. Didn't try to up sell me. Was in and out and did a great job. Will use from now on.
Todd Nicodemus
a year ago
If there were 6 stars, I would give it to them! Awesome people and very enjoyable to work with. I am active duty military and live out of state, Kristine was great and took very good care of us . They were at the house within hours and fixed the issue before my tenant even got home from work. I highly recommend them to anyone!
Tanya Flanagan
a year ago
I found Service Pro Plumbing through the Nextdoor app and I’m so happy I did! Will was super responsive, friendly and a total professional! He saved the day by coming out ASAP. Thank you so much Service Pro Plumbing!
Strick Dalton
8 years ago
Outstanding service and quality work is what you will get if you hire this plumbing service!!!! He has been to my home twice in the past few weeks,
working in and under the house, installing needed plumbing upgrades.
He is easy to schedule (my needs were not emergencies) and he shows up when he tells you he will. I was very glad to find an excellent plumber who does residential work. I have lost several good plumbers to construction work, but I really feel I was upgraded when he showed up to work at my house!!!!!
These guys are fantastic. Will came out when the city said they could not unclog my sewer. He looked at the issue, gave me a reasonable quote and promised to be back the next day shortly after noon. He was back the next day BEFORE noon with his crew, trucks and excavator and had the problem dug up and repaired within a few hours. And then they cleaned up everything, including the mess the city made. You need plumbing work or repairs done, call them. You wont go wrong. They're polite, professional and priced very reasonably for the work.
Will and Christine were amazing to work with. Very professional and friendly. Will definitely be using them again for all of our plumbing needs; plus telling ALL of our friends! Thank you!
Prompt professional service. Explained what was required. Left everything clean. Reasonable cost. I will definitely use again when I’m in need.
Ken Nicholson
5 years ago
I have had two other plumbers come to my home. Horrible experience!
Then came Pro, this company is exactly as they advertise in there mission statements.
Wonderful Staff, from taking calls, getting back with you in a timely manner, to the type of professional tradesmen working on your property.
Just a very comfortable and honest
Company. They always will be my first choice. Call, you will not be disappointed.
Will was very helpful in determining what the problem was and was very punctual. He was very friendly and polite.
Justin Hamilton
10 years ago
Will has been great. He is doing all the plumbing work at a new house my wife and I are purchasing. The couple of times I have met him over there he has been friendly, upbeat and professional. The work looks fantastic. I will certainly use him in the future for any of my plumbing needs.
Alison Conover
10 years ago
This is the second time I've had to call Mr. Will!! He's awesome! I called at 7:30 a.m. and he was here and done by 10:00 a.m.!! He was able to fit me into his schedule right away! Will's prices are definitely the best, he's honest with you and doesn't try and talk you into anything!!
Service Pro Plumbing's magnet is on my fridge and it will stay there!!! Thanks Will!!!
Everything about this business is super professional from the person answering the phone to the people who came to my house. They did not try to sell me any services I didn't need. They took care of my issue with no muss and no fuss. I will definitely be using them for any other issues that pop up in my home and will recommend them to anyone else who needs a trustworthy plumber.
Owners responded quickly to an outdoor main waterline break. They were professional and friendly. It's great supporting small businesses that appreciate the customer, provide solid work, and offer a fair price.
Queens of D'Nile
9 years ago
Will is nothing short of awesome! We needed all the plumbing in our 'new' circa-1930 house replaced and he made what could have been a painful process virtually pain-free. He was very thorough, his prices were great and he was very patient as we DIY-ed a second bathroom. And he's just a nice guy!
He'll be the ONLY plumber we ever call.
Had washer runoff pipe clogged…Will was knowledgeable and did a great job fixing the issue. Would highly recommend.
Richard Simmons
11 months ago
This company absolutely responded extremely timely in my hour of need. They found the problem quickly with my irrigation system. I would give them 10 stars if I could.
Richard Simmons
audra honeycutt
2 years ago
Very efficient honest and professional. I would recommend this company to my family and friends . Very nice exaumed process to me . Honest professional
Mark Thompson
2 years ago
These guys were great! Very thorough and honest; they actually talked me out of some additional work I was ready to have them do because they said it wouldn't be worth it. I added them to my contact list for future plumbing needs.
Michele England
6 years ago
Courteous and professional service. Water heater started leaking, called in the morning, heater was replaced that afternoon. Love the quick and efficient service. Very Friendly and responsive. I would recommend to all my family and friends.
If I could give more stars, I would do it without hesitating. After having someone else no show, Service Pro arrived the same day, and fixed the problem quickly…all while charging a reasonable price. Highly recommend!
Great company to hire. They are trustworthy, affordable, and professional! For example, I had a water heater installed and had a few unrelated issues afterwards. They fixed the issues but refused to accept any additional money. I wanted to thank them monetarily for their exceptional service, but they refused. Please try them first!! A+ Service. Thank you!!!
S Subramaniam
11 months ago
Very rigid. Their only objective is to make as much money as possible. Will never ever use them again. Poor diagnosis. You need to keep opening your wallet for every step of the way. Unfriendly and unprofessional. Stay away.
Installed new Pex water line for me a few months ago
Fixed the problem in a timely fashion and left the yard
looking like it did before. Price was very fair! I would highly recommend Service Pro to everyone for their plumbing needs!
Patty Landry
8 months ago
Service pro really helped me out! i had a leak and he worked diligently until it was fixed. I highly recommend them!
Vanessa CastilloSoza
2 years ago
He was on time, professional and forthcoming. He explained the work that needed to be done and the prices were reasonable and better than the others I had called. Family owned and he did a great job.
Will showed up quickly, solved our problem and answered other questions about our plumbing. Great guy. Honest, knowledgeable and fairly priced.
Mona Arnold
10 months ago
I have never had such a great experience with any other other business. The response time was great and the gentleman who came was nice and helpful. Thank you so much .
George Bannon
8 months ago
Joseph and Michael arrived a few minutes early, assessed the problem, advised us what they were going to do, and quickly made the repair.
Lindsay Strickland
a year ago
Working with this company was a great experience. They were very responsive and helpful. The pricing was fair and the work was very well done. I would recommend this company to anyone!
Very stand-up & professional… Took time out of their holiday schedule to fulfill my request. I am highly impressed. Highly recommended!
Michael Mcglynn
a week ago
Great job
Robert Merritt
11 months ago
Experience is unparalleled and the attention to detail is greatly appreciated. Always impress me everytime we use them - couldn’t be happier!
Service Pro responded right away, gave me a fair price, and provided quality service! The business owners treated me and my family like family :-)
Deborah Forrest
2 years ago
moved into new home, new washer and no water would fill, called and they worked me in the same day, fixed in minutes, reasonable rates, would recommend
Gregory Grammer
7 months ago
Very professional helped us out, use these guy anytime you have a problem.
Very professional, timely , quality work
Personable, polite, knowledgeable, and timely. Explained the problems to me clearly and fixed them promptly.
Very reasonable and great service. Definitely would recommend this company.
Respectful and understanding.
Brent Wiseman
2 years ago
Derrick Barden
3 years ago
Deanna Freeze
2 years ago
Steve McDougall
a year ago
Tyler Kauffman
a year ago
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