Best Tankless Water Heater Repair in Boston MA

I manage hundreds of properties across Greater Boston. CTW by far is the best vendor that I use, the owner is extremely knowledeable and most importantly trust worthy. Becky who runs the day to day is super pleasant and great to work with. We use them for hundreds of repairs calls a year, in addition as a general contractor they do plumbing for all our construction jobs. Definitely reach out and contact them if you are in need of a great plumbing company

Frank was fantastic. He was incredibly responsive. My heat went out on a Sunday morning, so I gave Frank a call and sent him a video of the heater making a really loud sound. Frank diagnosed it immediately but came in person first thing the following morning to verify, and had my heater back up and running within a few hours after purchasing the necessary part. Frank was very professional and I will 100% be using him again in the future!

We had a leak from 2nd floor bathroom onto 1st floor. Three handymen wanted to tear out the leak stained part of the ceiling to find the leak. Then more than one plumber wanted to tear out the ceiling leak stained part of the ceiling and second one above it. Appears old house have two ceilings....BUT McMahon Plumbing plumber Adam began by checking the 2nd fl tub valve and found the leak. NO demolition of our house! He fixed it in a short amount of time. We joined a service plan they offer so they are now our official go to company for all our plumbing needs. Anyone who thinks Angie's List and Home Advisors and Home Pros are the way to go, this experience taught me that not to be so. We happened on McMahon my a miracle and cannot recommend them enough. In addition to great workmanship they are very respectful of your home, wear should booties to avoid tracking dirt, clean up after their work is done so there is no sign they were even there. Wish every professional service we need was a good as McMahon. On top of that they have fabulous customer service attitude and very up-to-date on state of the art equipment. The actually have cameras that can be sent into areas when it can prevent demolition. VERY HAPPY 70 year old.

Responded right away to my call. Inspected the area, ordered the parts and solved the problem without any interruption to tenants. I would highly recommend.

I called Rich Matthews at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He replaced the water heater on day one so we wouldn't be without. Then he worked late on a Friday to get everything done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

10/10 I would go back to Rich for any work I needed done.

I recommend these guys 100%. When I call Joe the owner or the secretary that’s the beginning of my plumbing problems being resolved….every time!

As a property owner I appreciate and need that responsiveness.

A great service for picky people!

Responded promptly. Well coordinated. Arrived on time. Did complete diagnostic service. Did all necessary repairs and suggested improvements. Fully explained all charges. Very professional, considerate. Patient with my numerous questions. Excellent service. I recommend PANN highly. A great service for picky people!

Very nice gentleman came to the house, he was appropriately dressed for Covid and social distanced, he took a few notes down and a few pictures of my furnace. They got back to me via email to give me an estimate.
I was very pleased them.👍

Zane was extremely thorough in walking my house to give an estimate. He made sure that he understood any potential pitfalls of the work, so that his price would be accurate for the work. He gave me a strong comfort level that the work would be done professionally and carefully, with no shortcuts taken. I am looking forward to working with Winters in the future!

Jay answered early on a Sunday morning & talked through my potential problem with me, advising me honestly. He came over only hours after & as the problem was negligible he charged me a nominal fee. We were able to talk through a few other potential plumbing opportunities in my home & I was afforded some excellent advise. I'll be using them for any/all of my plumbing needs!

The two folks that I spoke to at Velocity were very kind and extremely responsive. Dimitri who did the intake was kind and helped me set expectations. Cesar, who actually performed the work is kind and professional. He called me in advance wanting more information on the job so he could ensure that he had the tools/ parts to perform the job quickly. While on site he remained very professional and helped me understand exactly what was being done, he even noticed how slow the sink drain was going so he took a peek to see if needed work while we were waiting for the building's water to be turned back on. I'd definitely recommend Velocity from this one experience; will definitely be calling them again if I ever need more plumbing work done.

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

We needed help with our HVAC system during a heatwave. They were very quick to respond and very helpful and they came out. Would recommend to anyone.

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.