Best Tankless Water Heater Repair in Boston MA

While working in the Brighton area CTW was my companies go to. Always friendly and knowledgeable. Always recommended them

My wife and I purchased a new gas oven and needed a plumber at short notice. Frank responded to our message quickly, and we easily made an appointment for 3 days later.
Frank showed up on time, and quickly disconnected our old range. He then returned the next afternoon (on a Saturday!) to install our newly delivered range.
Excellent timely work, clean and efficient.
Highly recommend.

Adam came by for a quick assessment and ended up relocating a steam radiator. They were professional, clean, and very friendly.

Super fast response and reasonable price.

Rich came out the same day as my water heater died, with permits and a replacement in tow. He was thorough, prompt, professional and personable. He took time to explain the details of the system and how it worked. Couldn't ask for more. Would definitely use him again.

I recommend these guys 100%. When I call Joe the owner or the secretary that’s the beginning of my plumbing problems being resolved….every time!

As a property owner I appreciate and need that responsiveness.

These guys do a great job. Matt was very good.

I was very impressed with True Blue and highly recommend them. When my gas furnace malfunctioned, I needed to find someone to come out and fix it. As a new homeowner, it was the first time I have needed a plumber / HVAC technician and so I was a new customer when I called. Steve was at my house just a few short hours later working on it. When a part came in sooner than expected, be came back out on a weekend to finish the job earlier than expected. Steve and the man working with him were both very professional and courteous, and did not leave until they were 100% satisfied problem had been rectified. I will absolutely use True Blue for all future HVAC and plumbing needs.

Gas heat not working… diagnosed the issue and had info ready for replacement options… professional, explained the issue and options thoroughly and very patient.

Quick response, great work, fair price. Highly recommended .

This is my goto service for several years now. So far, they’ve installed a new water heater, installed a bathroom sink (the one with a ceramic foot that’s tougher to put in), repaired radiators, and pipes. Tight crew, both experts and cool folk. Highly recommend!

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

Best Commercial Plumbing/HVAC System Installation Company in Boston MA Operating With Maximum Efficiency! I'll trust them as sub-contractors for any major commercial/industrial construction project I have in the future!

I decided to use this plumber solely on the reviews and that was a big mistake. I have never written a negative review in my lifetime about a business since I also own my business and know how difficult customers can be sometimes. I scheduled an appointment with this company at a certain time but they showed up 4 hours earlier and I was not home. They rang the bell came in did the work in under 1 hour which was a very simple job with very little supplies necessary. They charged twice what the normal cost of the job would be and took advantage of the person who was home just because she was a woman. I gave the business owner a chance to respond to my complaints instead to be called a liar who is trying to cheat them and several other names. They claimed that they charged per hour labor from the time they got the call and left whatever location they were at trying to explain the outrageous price and that I had to pay for time and gas for them to travel to me which I live less than one mile away. Then they said they charge a flat fee for this specific job each time which is false because I explained the job and even texted them a picture and they said that they need to come out to see it to give me a price. They did try hard to explain the over inflated price in which there is no explanation. They even charged in the invoice for the appointment even though they claimed to waive that once they start doing the work. There was no break down of labor costs, cost of parts just a huge total with an appointment charge added on. They said they would offer a discount on my next job or a $50 discount because they know they did me wrong. I feel completely taken advantage of and I was not home to approve this job and it is a shameful to take advantage of women to make profit. I believe in making an honest living. This was not honest at all what they did. Proceed with caution with this plumber.