Best Tankless Water Heater Installation in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

My hot water heater broke on a Sunday and Frank responded to me very quickly upon reaching out to him. He was prompt and efficient and easy to work with.

Excellent customer service and prompt service. My water heater was replaced the same day I called...only two hours after the call.

I needed an emergency plumber and Frank made an effort to come out last notice on the weekend. Supply house was closed for the parts he needed. Made plans to come back Monday. Frank showed up and finished the job. Honest and straight forward. I would use Frank again and refer him to friends and family.

I called Rich Matthews at the beginning of December to talk about replacing my ancient (1982) furnace and a water heater that was starting to hurt. Add in that I was trying to do it through Mass Save with a heat loan. Rich came out to my house on a Saturday to look at the job and give us the quote we would need to get the heat loan. He had the quote to me that same day via email and he dropped off a paper copy the next business day. He's forthright and honest and he started teeing up the special pieces we would need while we were waiting for the bank to approve the loan. He was very responsive the whole time and was good about giving me a call for updates.

Because of the jury-rigged nature of the old furnace, he told us it would take two days, possibly three, to get the old one out and the new furnace and water heater in. He replaced the water heater on day one so we wouldn't be without. Then he worked late on a Friday to get everything done right before the temperatures dropped down below 20. The new ductwork, venting, and drain for the condensate are all really well done. You can see the quality of his work. It is well below freezing outside, and this is the warmest my house has been since I bought it. He even came back after the install was complete to change an exterior fitting for the air intake because he wasn't happy with the part he had on hand when he did the job originally.

10/10 I would go back to Rich for any work I needed done.

I was pleasantly surprised with my experience with Advantage III. I called on a Monday morning, they picked up right away and were very friendly. I was able to get an appointment the next day to look at a water leak I was having in the basement. The plumbers came and identified and fixed the issue within an hour and a half and they were very nice and seemed to be very knowledgeable. Would recommend!

Josh and Alex arrived promptly and were very clear about the work that was to be done and what the cost would be. Replacement of our water heater was completed as projected and they were certain to test before leaving. Very satisfied and would use again.

Very nice people! Highly recommend

Our technician, Brian was very professional. He was on time, he let us know exaclty what he was doing, he answered all of our questions, the quote was as expected and he even looked at another issue for us while he was here. Communication is excellent and service is dependable.

Quick response, great work, fair price. Highly recommended .

If I could give Velocity plumbing 6 stars, I would. He has come to my home 3 times now for different issues (including one big job replacing the upstairs bathroom drains and taking out the old cast iron) He's quick, straight-forward, friendly, and very reasonable.
I won't use anyone else moving forward for any of my heating or plumbing needs. Well done Tommy -- you got a customer for life!

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

Best Commercial Plumbing/HVAC System Installation Company in Boston MA Operating With Maximum Efficiency! I'll trust them as sub-contractors for any major commercial/industrial construction project I have in the future!

Two other plumbers had no idea what was causing my heating system to fail. After wasting money on service calls, GPH had it figured out within an hour of inspection and fixed within a day. These guys are experienced and reasonably priced. My go-to from this point forward.