Best Tankless Water in Boston MA

Responsive and always pleasant to do business with. Work done with care and high quality. Highly recommend.

We did that thing where you wait until the coldest day to turn the heater on... well it didn’t work! Frank was great on the phone and walked me through the checklist for our gas boiler. I sent out a few photos so he could see the type of unit and he called me back to let me know he could be here shortly. Ten minutes later we discovered the pilot light wouldn’t hold a flame and he quickly got the part and we had fire. He was personable and answered any questions I had-made me feel comfortable and confident in his service-and showed up in a mask taking appropriate precautions. We will be reaching out to him to schedule regular servicing of our units.

Adam was a highly skilled plumber that basically saved me a bunch of $$.
He made a tricky repair to a newish hot water heater that I thought I was going to have to replace.
He walked me through the process, repaired the problem and pointed out how to access the warranty.
High marks in every category

Frank was great. Very professional, polite and took his time to explain in detail everything he was gonna do prior to starting. Gave us a great price and warranty to go with it. I would definitely be using frank for any of my plumbing work in my house.

Rich did a great job helping me out with my broken water heater. He, out of many companies I called, was the fastest, cheapest, and ended up the highest job quality. He’s very friendly and supportive. Highly recommended service!!

I recommend these guys 100%. When I call Joe the owner or the secretary that’s the beginning of my plumbing problems being resolved….every time!

As a property owner I appreciate and need that responsiveness.

Tim B. at PANN HOME SERVICES is awesome ! He is professional, courteous,
thorough, and talented. He recently did plumbing work at my home replacing an
out dated non-working toilet in my upstairs bathroom. Went like clock work, he ordered exactly what I wanted for a replacement toilet, arrived when he said he would, removed and disposed of the old one with absolutely no disruption to my home - efficient and clean, I'm so pleased with his work. When ever I have an issue and it gets assigned to Tim, I do not worry about anything, as I know the high quality work he does. In my opinion he is an asset to PANN HOME SERVICES.

Dolly

Professional and knowledgeable
to the point
solved the problem
made the repair quickly *****

We were quoted $1700 as a base price that could go up once they got into the flooring and saw if there was more damage. This base price was to get a new toilet and install it. We kindly declined and went to Home Depot, bought a toilet and parts for approximately $232 and the project was completed in less than 2 hours. So this company was going to charge approximately $700 PER HOUR FOR LABOR. We only have one bathroom and as soon as they figured that out, I’m sure they were so excited and shot up that price. Thank god we aren’t dumb!!!!

Jay answered early on a Sunday morning & talked through my potential problem with me, advising me honestly. He came over only hours after & as the problem was negligible he charged me a nominal fee. We were able to talk through a few other potential plumbing opportunities in my home & I was afforded some excellent advise. I'll be using them for any/all of my plumbing needs!

Tom explained everything to me & included pictures to further explain the issue causing a leak. He is professional & got the job done in a timely manner. I would Velocity plumbing again & recommend them as well.

Kevin was very quick to answer my email and phone call and was able to check our units just a few days later! He did a great job on assessing what was wrong, diagnosing the problem and repairing it. He also was great at explaining the process to me which I really appreciated. I'm so glad to FINALLY have a functioning AC again! (Particularly before summer starts). Thanks again Next Step!

Best Commercial Plumbing/HVAC System Installation Company in Boston MA Operating With Maximum Efficiency! I'll trust them as sub-contractors for any major commercial/industrial construction project I have in the future!

Two other plumbers had no idea what was causing my heating system to fail. After wasting money on service calls, GPH had it figured out within an hour of inspection and fixed within a day. These guys are experienced and reasonably priced. My go-to from this point forward.