Best Home Hvac in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

Very professional, personable, and I would hire them again I would recommend them as a 5 star comp.

Dave was on time and cheerfully and professionally handled a messy situation that required more work than he originally thought. He communicated clearly about the work, and the quality of his work was excellent.

Noticed a leak under my bathroom and called probably a dozen plumbers. Tony immediately got back to me and came right out. Turns out it was a broken plastic flange. He explained the problem and the fix and quickly solved my issue. He was attentive, articulate and quick. He also helped me replace a toilet too. He left both bathrooms spotless. Cannot recommend him enough. Nice guy, great work.

06/05/2014

What a wonderful day I had meeting Mike K. from Pann Home Services. My request was to have a carpenter arrive this morning and was scheduled for 9:00AM. I was contacted by Mike at 8:30AM stating he was on his way. Mike arrived on time, greeted me with a warm smile and a hand shake thanking me for scheduling a service call. Once Mike entered my condo he put on his booties and listened to my issues. He was extremely knowledgeable and offered suggestions on how to approach each issue. I truly enjoyed meeting Mike K., you can tell he really enjoys his profession; he speaks very highly about the Pann Company, and meeting him today, has convinced me that I found the perfect full service company to meet all my needs.

Thank you,
Connie Palmer
5 Appleton St., Unit 2A
Boston, MA 02116

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06/09/2014

Mike K., did a wonderful job coordinating a BIG project today requiring removal of kitchen appliances and re-install new appliances. He also coordinated a plumber to install the dishwasher at the same time, as well as doing carpentry work. This project took the entire day with a crew of four from PANN. All employees were very helpful, pleasant and very professional.

This project was very difficult because I had prior work done that entailed new kitchen counter tops and flooring from Home Depot. The job was so poorly done by Home Depot, that PANN had to take extra time to resolve all issues and obstacles they encountered with reinstalling new appliances.

Mike K, went above and beyond to make sure things were running smoothly, and at the end of the day, everything was perfect, a job well planned and executed, outstanding clean-up and I was able to close the door behind me with a feeling of accomplishment. And I owe it all to Mike K., for making it happen. This man is more then just an employee; he knows the value behind Customer Service.

Thank you,
Connie Palmer
5 Appleton St., Unit 2A
Boston, MA 02116

Zane was EXTREMELY helpful in trouble shooting an issue with our building’s main water shutoffs after replacing our water heater. After multiple phone calls and visits, Zane & AJ were able to fix the problem and restore water to the building. Many thanks to both— especially Zane, who remained calm, talked through potential solutions, and showed overall excellent customer service. We won’t hesitate to call them again for any plumbing needs.

The employees are A++!! Steven has now done several jobs for my home, and is always responsive to my many questions. He’s honest and my first call when I need help!
Tony, Ozzy, and Alex did a fantastic job and made sure all was well when installing my new ac and furnace. I super appreciate you all! 😊

Recommend by condo manager. They respond very fast, their employees are very professional.

Update: (After a call back from Sila they offered a partial refund of $175.00 on Jan 08,22) Requested a service call for maintenance on Dec 22 2021 tech noticed a bad flue sensor - they did not have it available and would have to return, scheduled service appointment Dec 27, 2021, the tech replaced the flue sensor (5minutes) and charged me $463.00 and $175.00 Servive charge.

We urgently need them to come and install our new water heater. Our home now has hot water after only a few hours of waiting. I really appreciate their efficiency and fair pricing. I really appreciate it.

Good!

A shame this company has employees who don't live up to their promise: Serving the Boston area for over 50 years, we have built a reputation for high-quality craftsmanship and professional, courteous service. Seriously some of the rudest workers I have had enter my house. Would not use them again when there are so many more competitors on the market. Take your business elsewhere.

Best Commercial Plumbing/HVAC System Installation Company in Boston MA Operating With Maximum Efficiency! I'll trust them as sub-contractors for any major commercial/industrial construction project I have in the future!

Excellent service. I had a plumbing emergency over the Easter holiday. Nobody else would come out to help me. These guys guys did, even though I lived well beyond their usual service area. They took care of the problem with professionalism and left everything clean, tidy and (most importantly) functional. In the end, the cost was very reasonable. Highly recommended.

Mike pinto killed it. When all the big guys were busy mike got right out there and fixed my problem. Took instructions well. Super polite. Easy to work with. Go water mold fire restoration. Go!!!

I had to get my hot water tank replaced. Manny and his son came first thing in the morning like they said they would. Very professional and friendly, and did a great job. They took time to explain things I should know about the tank and shut off valves, and cleaned up after themselves. Price is very reasonable compared to the other places I called.

This is the company to use when you have heating issues. I called and the tech arrived within 30 mins. Could the issue and fixed it. Reasonable prices - Great Service