Best Drain Lines in Boston MA

Over and above all expectations! Friendly and proffesional! Rapid response and communication! Very reasonable rates and knowledgeable technicians! Recommend highly!

Drew Donarumo Plumbing and Heating has been great to work with! Our heat stopped working in one of our apartment units and Matt was able to be there the following day to replace a few parts on our gas boiler. He’s very flexible and can explain in detail what the problems and solutions are through text, video, phone call, and pictures if needed. The whole process was incredibly smooth. It is clear they care about doing quality work and taking care of their customers!

Very professional, personable, and I would hire them again I would recommend them as a 5 star comp.

Called with an emergency and had Adam out here within about 3 hrs. Returned a few days later to help clear out filters after turning the water back on. Will absolutely use again!

Frank did an excellent job assessing and repairing the issue with my furnace. He was a constant professional and someone I would recommend. I am already planning to use his services for a plumbing job at my house.

I've had Tony and Ralph out for 3-4 projects since 2015. Besides the obvious stuff about the quality of the work they do (which is excellent), they're always extremely communicative and honest. I call them for everything and will continue to.

Always on time and well done. Have hired them multiple times, always very satisfied with the work Will hire in the future again!!

Sam is the absolute best! I've been using him for over 10 years. I was lucky to find him. He is not only friendly and efffiicent but he has the best response time and always picks up his phone. I've come to totally rely on him for my needs. Just recently I was having issues with my washer and I called him. He was on vacation and still picked up my call to let me know that he did not fly back till Sunday night. Come Monday morning at 8am he was at my door. He is so trust worthy and his rates are reassonable for the time and effort he puts into all the projects I've had for him over the years. He tries his best to fix something before he has to replace it and always tells you what he is doing. If you are looking for a new plumber, search no more!

On a Saturday my sewer ejector pump failed along with my hot water heater. The perfect storm. Within a couple of hours Andy and his son were on site fixing the problem. The ejector pump was completely full of grease and other unmentionables but they came up with a game plan and got it done. I would call these guys anytime!! Can’t thank you enough!!!

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Excellent job, quick and reasonably priced.

We ran into some unforeseen problems and Pinnacle P&H handled them with grace and expertise. They did an excellent job and were a pleasure to work with. I recommend them very highly.

Fast and. Good service

No return phone call for an appt. Moving on.

I had called this company not realizing they were in Mass. Their service was excellent, Mike and Oscar were great. Attention to detail, and although we were hesitant to have the walls cut, his knowledge was spot on as it revealed black mold. Good solid service.

Unprofessional booking experience - didn't even end up using them due to it