Best Air Conditioning Installation in Boston MA

I had CTW Plumbing and Heating for several plumbing jobs. He did not supervise his plumbers, delayed fixing unfinishied job and sent some bills almost 9 months later for a return visit and other paid job. CTW owner Caleb did not supervised one major job that cost close to $3,000 of repairing heat pipe. His plumber left metal end caps bend and stuck out in several places. Only after I asked him repeatedlyl to send plumber to come back to fix the end caps, he sent one but still many places have loose end caps that stuck out its sharp metal edges for my rental apartment. Caleb 8 or 9 months later charged for the visit. He also sent me overdue notice for the work that was paid on the day of job again 9 month later. I provided paid receipt from 9 month ago.
He did not listen but stubborn, argumentative, and arrogant instead of straightening things out and He could not provide free services. When did he provided free service? I still have end caps that are loose and open.

All 5 star reviews for a reason; Frank is knowledgeable, professional, and an all around nice guy. 18 hours after calling (on a Sunday night), I have a new water heater installed, up and running. I also used Gomes to fix my HVAC unit over the summer, and received the same great service then.

First snow storm in 2020 and my tenants told me the heat didn't work. Drew sent his team over within a very short period of time and took care of the problem for us. Highly recommend the level of his customer service and quality of their work. I am also a realtor and will recommend them to my other clients and realtor contacts.

It was easy to schedule the appointment. Elvis showed up right on time and did a great job. He was very thorough and made sure I had all my questions answered.

06/05/2014

What a wonderful day I had meeting Mike K. from Pann Home Services. My request was to have a carpenter arrive this morning and was scheduled for 9:00AM. I was contacted by Mike at 8:30AM stating he was on his way. Mike arrived on time, greeted me with a warm smile and a hand shake thanking me for scheduling a service call. Once Mike entered my condo he put on his booties and listened to my issues. He was extremely knowledgeable and offered suggestions on how to approach each issue. I truly enjoyed meeting Mike K., you can tell he really enjoys his profession; he speaks very highly about the Pann Company, and meeting him today, has convinced me that I found the perfect full service company to meet all my needs.

Thank you,
Connie Palmer
5 Appleton St., Unit 2A
Boston, MA 02116

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06/09/2014

Mike K., did a wonderful job coordinating a BIG project today requiring removal of kitchen appliances and re-install new appliances. He also coordinated a plumber to install the dishwasher at the same time, as well as doing carpentry work. This project took the entire day with a crew of four from PANN. All employees were very helpful, pleasant and very professional.

This project was very difficult because I had prior work done that entailed new kitchen counter tops and flooring from Home Depot. The job was so poorly done by Home Depot, that PANN had to take extra time to resolve all issues and obstacles they encountered with reinstalling new appliances.

Mike K, went above and beyond to make sure things were running smoothly, and at the end of the day, everything was perfect, a job well planned and executed, outstanding clean-up and I was able to close the door behind me with a feeling of accomplishment. And I owe it all to Mike K., for making it happen. This man is more then just an employee; he knows the value behind Customer Service.

Thank you,
Connie Palmer
5 Appleton St., Unit 2A
Boston, MA 02116

Professional and knowledgeable
to the point
solved the problem
made the repair quickly *****

The company was quick to respond and provide service for an urgent need. The plumber, Brad, was extremely knowledgeable and completely stellar in diagnosing and fixing our furnace. He went above and beyond by noticing a leak from another source as well. I would hire them again anytime.

Well done

We had Jessica L. Help us with our bathroom and give us estimates for some other jobs. She was very respectful of our home and was able to appropriately fix our shower issue in a timely fashion!

I called on a Saturday with a leaking shower and they had a guy to me Monday morning. He showed up on time, was incredibly polite and professional, and got the job entirely taken care of within two hours. I’ll use this company again without hesitation. Incredible customer service, good value for money, all around five stars.

Does a great job very competitive pricing

felt like i was inconveninece them.

I have had last minute 'emergency' plumbing issues at my house. The response time was excellent, and the workers were courteous and efficient.

Horrible service ever I had. All the thing he (his name Sam) needs is your money. I have trouble with combi heater Rianai hight efficiency unit. Then I caledl his plumber service. He came and When he saw my equipment which is new technology and he did not know how to fix it, he called Rinai customer Service but nothing job was done and all he want was money then ran out.

I am so mad about his job. Not done at all but he charged me $100 and ran out.

Please trust me if you dont want waste your time and your money.

Be careful when you get this service in your place. Avoid it. Pass it.
Horrible ever

Best Commercial Plumbing/HVAC System Installation Company in Boston MA Operating With Maximum Efficiency! I'll trust them as sub-contractors for any major commercial/industrial construction project I have in the future!

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.