Best Local Plumbing in Tucson AZ

I am writing this review for my parents, for they do not use the internet very much at their age, but they wanted me to let others know that this company is reputable and reliable for many years. Ricardo was very helpful yesterday with their service request and got things addressed in a timely matter. Thank you guys for your A+ service!!!

Great Customer service!

Awesome business that goes above and beyond to make sure their customers are well taken care of!

Great service!

This is my second time working with Imperial. They are a great company !

I was overcharged $200.00 for an hour and 30 minuets labor that the employee claimed as 3 hours labor. Jerramee, tech # 26 and his co-worker tech # 27 arrived at my home 5 minutes to 8 am and left for a 30 minute run to hardware store for 2 small bolts that were bent from my shower door installation package. I ordered my shower doors online from Home Depot . I planned to do it myself but could not lift the heavy glass doors. Easy installation , top rail with dampeners, bottom rail with bumpers. the neighbors can back my claim that the truck for Pioneer Plumbing was at my house only 1 hour and 30 minutes!!!!! Jerramee charged me $35. for silicone caulking that I bought at Home Depot and the 2 small screws. He charged me $37.25 for his transportation of the big truck which was not needed on this simple installation job. These are truly fraudulent charges and are a crime!!!! the real bad thing is that both doors leak. I had not realized until my floor in front of the doors became mushy from the shower doors not sealed.
I will not recommend them to my friends or family.
July 25,2022 I had the shower door installation, finally on October 21, 2022 Pioneer refunded $159.46 of the $441.25 they charged me for the hour and a half job.

Excellent customer service and representatives

Brian came out yesterday to do the summer inspection of our air conditioner and mini splits. He called us 20 minutes before he arrived to give us a heads up. He was neatly dressed and very courteous. It was obvious that he is well trained as he carefully examined each component of our systems. Brian showed us that the condensor pump for the airconditioner was not working and he replaced that. He also found that the refrigerant was very low and added four more pounds which brought the cool air in the house down to the proper temperature. As I'm revewing the invoices I see that Cool Willy has a checklist for each unit-air conditioner, mini split, etc and the technician has to fill in the requested information as he does his inspection. We were so pleased with Cool Willy's Air & Plumbing and Brian in particular that we signed up for the Cool Willy's Club which gives you summer and fall inspections, 10% discount on repairs, priority scheduling and several other perks. Oh, and we will be requesting Brian to come and do our fall service.

When Dallas came for the quote he was very professional in the way he handled himself and presented all the information we needed. He explained everything in detail on how the job would be done from start to finish. Dallas also explained in detail what we would be getting for our money. When he said we would get a 25 year warranty on parts and labor we had to ask a few times about the labor. He assured us that the 25 year warranty was for real. When we saw it wrote down in the contract twice we were sold. When Jesus and Eli came to start the work they explained everything to us again and they were very professional and polite. They cleaned up every day before they left and told us what they had planned for the next day. Dallas came off and on to check on things and asked if we had any questions or concerns and made sure they were answered and remedied. My husband was home for the entire job and he said he never saw two people (Jesus, Eli) work so hard and always checking their work over and over to make sure things were right. They would come together ever so often and discuss what they were doing and if one had a better way they would both agree. My husband said that's teamwork that he wished he had at his last job. Overall we very happy with the results of there work. It wasn't the cheapest of quotes I got, but with a 25 year warranty on LABOR how can you go wrong. I forgot to say why they were here. I had a complete repiping done on my house because we had the old gray pipe and had two leaks in 4 weeks. It was a major job done very well. Thanks

They were very kind and accommodating to our needs. Highly recommend.

Best in town

My go-to plumber. Fast service sans friendly staff.

Derick hill came through same day and got a major leak fixed in an expedient and professional manner

Very professional, efficient, and clean work. Could not be happier with how well the job was done. I would recommend anyone to do business with KMS Plumbing.

Brian Holmes with Cool Willy's Air & Plumbing was extremely professional and very helpful. I would highly recommend based on his service visit today, which was excellent!

Serious racial discrimination! Very rude! I tried to find him to help me fix the sewer, because my English is not very good. When I tried to explain my sewer problem as hard as I could, he hung up my phone angrily! This is first time to write a review. So angry!!!!