Breezeways Air Conditioning, Heating & Plumbing of Perry

Ron was extremely helpful and was able to explain everything to use clearly. Also affordable

Great customer services! Technician was prompt and personable. Thank you for your help.

Chandler was very polite. Performed the job quickly. Explained what he did and sent pictures. Brought my filters that I have been waiting for since June 2020. Happy camper!

Ray Garcia came to look at my broken system.
Estimate was emailed to me.

I've seen the craftsmanship of the techs and I would never hire this company. Unprofessional and unqualified to be contracting on any home or business. I would not recommend this company to anyone...

During a routine maintenance visit, the technician reported to me that my indoor air handler unit had not been installed correctly. He told me that my existing unit was functional but was being stressed and was not as efficient as needed for optimal air flow. He set up an appointment the same day with a sales representative and we decided to install a new air handler. An appointment was made within a week and a crew of three worked to install my unit in one day.
This was a difficult and challenging install. I was pleased with the quickness and professionalism of all staff at Breezeways. My concerns were quickly and individually addressed by staff. I initiated a small additional change to the work order. No problem at all.
I highly recommend Breezeways for any AC problems. I enjoyed their personal touch and consideration of my needs and concerns. They were quick, knowledgeable, experienced efficient. Great experience!

Great job!

Chandler was friendly, knowledgeable and he gave me a satisfactory estimate, but the best thing was he and Ray were able to install the unit within 2 days in the 90 degree heat in a reasonable amount of time. He also gave me lots of info and the booklets. Beyond that he adjusted all of my vents which I was unable to do. I appreciate the professionalism and was very happy with my service.

Great service

Be very careful doing business with breezeways. They charged me almost as much as a new air conditioner to fix a three year old air conditioner that was just out of service warranty but still under manufactures warranty. They didn’t tell me about the fee until it was done. They sent me an estimate which went to my spam and I never saw. They seem to think that this constitutes an agreement to pay that. I allowed work to go ahead because I was verbally told by the technician that there would be a labor charge. Having not mentioned any exorbitant fees, I falsely assumed it would be a normal service fee. They bullied me into paying the bill in the end. I did business with breezeways for years and I’ve had bad experiences since new management took over a couple years ago. It is not the same business and I expect they won’t last long.

I see this previous post I did:

However, I don't know the gentleman who serviced my HVAC but was very thorough.

Shawn was very thorough in his work and was very professional. He spent time with me explaining the root cause and even used color coded drawings to help me understand. He had to return because he didn't have the part, and still came by late after a long day of emergencies to get the job done on the day he committed to. Thanks Shawn! Best to you.

A year later, I have to say I LOVE this place. Unprecedented customer service. Thanks to your Tanya for helping with my thermostat over the phone on a Saturday and assuring that we were comfortable.

Ron is very knowledgeable , very nice did a great job

Office manager is a liar she's rude and a rip off

David Gonzalez came out and knew right away what the problem was with our AC. He knows HVACs inside and out! David is also very courteous and explains things in easy-to-understand terms. We like that he takes pictures of areas of concern on and around the unit on our roof. He not only shows them to us, he will put them in our file for future reference.
As they say, a picture tells a thousand words. What a good idea!
The gals in the office are also courteous and knowledge. All in all, we are very pleased with BreezeWays and recommend them highly.

Ron did I an excellent job trouble shooting our system and giving us an honest assessment of our old system. We will recommend Breezways to our friend should a need arise

Sean was amazing! He provided excellent service and was totally honest. He answered all our questions, sent us pictures, and did a great job! He went above above and beyond on this call to assist our disabled senior citizen! Thank you so very much! Highly recommend this company!

David was wonderful !!! He went up and above to make sure everything was fixed and even went back and re-checked before he left.... Highly recommend !

Ron Rendon has excellent problem-solving skills!
He figured out what was going on with a long-standing HVAC problem that eluded other techs on previous visits.

Breezeways came to my place of business for a a/c no cool. All the employees that's was involved did a out standing job from Manny,Ray,Sean all did a great job. They all was very helpful. Tonya is the manager and she followed up on the job many times to make sure we were being taken care of. After the diagnostics were completed it was determined that we needed a new unit and we proceeded with breeze ways because of the outstanding service we got.

Thir technician left my hose running for a day resulting in a $30 increase in my water bill that I expected them to reimburse me for. I spent two months going back and forth with them between them not returning my calls, etc...They finally offered to reimburse me a small fraction of the actual water cost. I further requested a refund of the remainder of my pre-purchased service and they told me there were no reimbursements after thirty days. And of course the only reason it took over thirty days for me to ask for a refund was their poor customer service.
I had been using them for years for service as well as a new unit installation. I've referred several people to them in the past but they have clearly lost the customer focus that they once had. I would not use them ever again.

Chris was excellent! Thorough inspection and tune up and took the time to help explain everything to me!

Outstanding, prompt, and friendly service from Ron - on a Saturday afternoon!

My perception is that I over paid for their maintenance plan and now, as I was a little fearful of, they found a problem that would cost us $1200. (A new fan motor and another part). I think this company grossly marks up parts, and tries to compel customers to replace them whether they really need to or not. Thus, I'll go elsewhere! Re. Reply, I know I've had Breezeways do some work for us, so that is strange...also, the reason I did this review is because they kept texting me for a review. I didn't want to initially because I had no kind words for them. They just did the maintenance yesterday where they came up with this $1200.00 estimate.

They have done several installs for us in the past, and always at the BEST quality. Jose has been there when needed in the torrent of summer.

You have earned every (5) Star on this review!

Richard

Installer t am was great. When I needed assistance after the fact Sadie was very helpful.

Workmen came to the house and were very attentive to our needs. They were especially careful about tracking dirt into the house and they cleaned up very nicely after the job was done. The whole set up was very professional. I’m happy with the results and the equipment they installed. I would recommend Breezeway’s highly

Ron, was friendly and thorough inspecting our A.C. unit. He explained
all that he did & what our choices are. He's working on solving the
problem. For a new hire he did good 👍.

I purchased a Groupon to have my HVAC serviced. Chis was on time, courteous, and gave me some ideas to help my unit run more efficiently.

Sean was quick and thorough
Thanks

We purchased two rooftop air conditioners from Breezeways and kept them under continuous maintenance; this service cost over 1,000 dollars. Recently, after nine years, one of the two units had a problem, it diagnosed quickly, and repair was simple. A starting capacitor was weak and failed to start the cooling fan. Breezeways charged me $254.00 for the new part. I looked the part up online and saw that I could buy the same capacitor from the same manufacturer for $14.00. With repairs completed Breezeways conducted a lingering (past-due) maintenance on both units. I'm baffled and disappointed to think loyalty means nothing and that a longtime customer is expected to pay a markup of over one thousand eight hundred percent! I shudder to imagine the cost for everyone else. Also, the defective oil-dripping capacitor was tossed off my roof and into the front yard where it was left for me to collect and discard. Something is different with this business, new ownership – perhaps. It is not unreasonable that a longtime loyal customer should expect fair and reasonable pricing and be respected and valued in the process.

Rob S. Was amazing! He provided fantastic service and was totally honest. He answered all our questions. He is very knowledgeable and super friendly. I Highly recommend this company!

Buyer Beware !!!
Hired breezeways for an ac check and estimate for repair service charge to diagnose $125... Ray Garcia of breezeways
an estimate that condenser needs replaced among other things with estimates $5600 for parts that are 6 weeks out to order to $6500 to replace the ac unit Decided to get a different hvac contractor to give me a second Opinion
Here is the second contractor diagnosis after he also reviewed a copy of my breezeways estimate.
“The contactor was bad not allowing anything to turn on. And the run capacitor was very weak causing high currant draw from the compressor. With the contactor being bad there was no way to even test the fan or the compressor. Also, no way to check the refrigerant charge without both the fan and compressor running. So I replaced both and ran the system. Refrigerant charge was spot on per manufacturer specifications. “

The second contractor fixed my ac in less than an hour and cost less than 10percent of what breezeways attempted to charge for A ac compressor motor or almost 7000 for a new unit. Also breezeways has not responded to my email regarding refund or the issue of their tech giving customers false diagnostics to make a sale

Great visit. Tec was super efficient, knowledgeable and professional.

Chris and Tonya went the extra mile to get our AC working and a new one ordered.

Chandler is an exceptional service tech...he made solid recommendations, made sure I understood what was needed and went beyond expectations in making sure all service was squared away same day. Thanks, Chandler!

Ray was efficient and friendly letting me know what my HVAC unit needs!

Had an old A/C unit that went on the fritz. Breezeways was able to come out and get it replaced asap and saved me over $150 from the estimates I got from around town. Highly Recommended!

Ron was pleasant, thorough, and efficient

Excellent customer service from the technicians to the sales, all the way around. They all went above and beyond to make sure everything went smoothly for our repair request which turned into a new unit purchase. They even paint matched a repair in our exterior wall which they did not have to do! Thank you and I have already recommended you to others!!

Ray arrived at our church surveyed our facilities, and told me he would get an estimate to us later this week for air conditioning our Church. The estimate process went well so far.

Called before coming and arrived when he did he would. Took care of 2 units and made recommendations without hard sell.
Nice job.

8/11/2016 - Update:
The work to replace our thermostat was completed today and I am very satisfied with work. I would like to thank Brian for his efforts to help resolve the issue. I am once again a happy customer!

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I will be looking for another company to maintain both my AC and Cooler units going forward. I have been having problem with my cooler thermostat for a couple of weeks so I called Breezeways to schedule an appointment to fix this and do my annual AC maintenance at the same time. The guy was up on the roof for maybe 10 minutes and then simply looked at the cooler thermostat for 1 minute and said it should be replaced but he did not have a unit in his truck and that he would call me back.

Problems I have here:
1. Does it really take only 10 minutes for a annual AC unit check. I am dubious that a thorough job was done.
2. Second, the main problem for the service call was not even addressed, and now almost 2 weeks later and still no return call on when they can fix the thermostat.

Too bad I can't give this review half a star or less because that is all that it merits.

To be completely honest, if I had rated Breezeways a few years ago, it would not have been this high. But, since Junior started serving my AC unit, I have been extremely pleased. He is polite, pleasant, knowledgeable, and takes the time to explain things to me. He is frank about the cost (and apologetic when it's high!). He also solved a problem that I've had since the unit was installed - and I had asked every technician who came out about it. Junior was the first one to recommend a solution and I have been very happy with it.

Today, I had to call for Saturday service - and much to my surprise, Junior was the person on call. He called me right back, apologized that he would not be able to get here until the afternoon, and keep me updated about his arrival time. He fixed the problem and took care of everything very professionally.

Wonderful experience at every level. Dave the salesman was professional and knowledgeable, the installers were quick and efficient. The pricing for the unit was in line with, if not less than others I had provided me quotes. When all was done, Dave came by to make sure everything was good and noted a tear in my new electronic filter and had it replaced in a timely manner.

Jeremy and Elliott did a fantastic job!

Ray is amazing!! He talked us through everything, took pictures, answered all our questions. Honest and professional!

Chandler did his usual very good job. A little more than usual since there was a critter nest of some sort in the outside unit! Thankfully, no critter and the nest was vacuumed up.

I am currently disputing the cost of an AC unit installed on my rental property in Tucson. The price was exorbitantly high - $10,500 - for an AC unit on a townhouse. I asked for an itemized parts and labor breakdown from Jeremy, the service manager and have not received one. The general manager is out of town, and I hope that my concerns can be resolved when he returns in a week. Feeling scammed.

Update 1/3/22 - The AC unit installed by Breezeways has caused our ceiling to leak under the unit every time it rains. They have sent a series of technicians who do attempt fixes with caulk which has never worked. It appears to have been installed incorrectly. Please stay away from this company. The owner has never contacted us and we have major ceiling damage.

Our ac went out and breezeways was here to fix it. Thank you to the tech guy shawn who got it to work again.

Positive experience with Ron R. He was on time, thorough and did not try to upsell to us.

Sadie renewed our contract and set up fall HVAC checkup.
Explained options and made it easy.

The work of Ray G was excellent! He did several things that had never been done by previous agents through the years. He explained what he was doing, and why so I could clearly understand. I would prefer Ray to all others that have been sent to my house in years past.

I called to get information on replacing my ac, the lady I spoke with, Sadie, was very knowledgeable and helpful in giving me the information I was asking for. I will definitely be using this company in the very near future.

Breezeways is a company I would recommend to all family and friends. When I called the office a young lady named Sadie answered the phone very professional and kept a conversation going. She met all my needs and i was very satisfied. The tech Brandon was very friendly when he came to check my unit. This company is a 10/10 for me.

I had a problem this morning with my cooler. Called Breezeways and they set up an appointment for later the same morning. Josh was the service tech who came and he did an excellent job. Replaced the fan motor. Was very satisfied with the job. I have my cooler back... Yea !!!!

Update: 1.9.2020
I have been assured on this subsequent visit that there is no leak in my system. I am still concerned about why a pound of freon was required for the unit to cool. Also not real happy a fee was required on that visit. This is a relatively new top of the line Lennox system, installed by you. No problems were found, but freon was required?
FYI, This post is from last year and has been waiting. This review has nothing to do with the latest service.

Update: 4.21.2020
Jordan was the technician to show up today after I reported this relatively new Lennox system was not cooling again. Jordan seemed very knowledgeable about the system and how it operates. He made changes to the setup and AGAIN had to add freon to this system! 2lbs. was reported. I am still worried that the system is leaking freon, but he assures me that it is not and if it is they will find the leak next time. I am counting on it. Leak detection experts were here last Summer and assured me it is not leaking. How does it need freon again. This high-end system was installed by Breezeways the Summer of 2016. It should not be causing me this much trouble. The system is working again. I gained some knowledge about it. Jordan was a great help. Let's just hope it holds out and does not continue to fail us.
Thanks, Kirk

Update 8.4.2020
Again, this A/C unit is not cooling. Contacted Breezeways, technician Richard shows up on 7/30/2020. Nice guy, appeared to be very thorough. Discovers that I am low on freon again, 2lbs! This is since April, just over 3 months ago they were here and added freon. This time the technician is able to locate the leak in the a-coil. Technician leaves without adding any freon to investigate warranty status of the unit which was installed 4 years ago, June 2020. Breezeways sold this unit to me and installed it. Freon has been required every year since. They previously sent 'expert' leak finders with no luck. I paid over $12K for this unit, while the heat has never been a problem, the freon is low every year. They charge dearly for the freon. They did absorb the cost last time. This unit is serviced by Breezeways twice a year, Spring and Fall as recommended. Now 4 years later they finally locate the leak. The coil is still under warranty by Lennox/ADP. The labor is no longer under warranty. Breezeways is demanding $1400 for the labor, which I have disputed with them since if they had located the leak in a timely manner, this labor would have been under warranty. The dispute has not worked well. They decided there is no dispute and have sent a certified letter, threatening a lien on my home if I do not pay immediately. Okay, I think they give me 10 days, but they also charge me $50 for the letter. I can no longer recommend this company. I've been with them for probably 10 years, not exactly sure. I plan to contact ROC and BBB to see if there is any possibility of some retribution. They have some kind employees, but I'd avoid Breezeways.
Kirk

Yeah!!!My AC is finally working 1st I like to thank David Gonzalez for showing me excellent customer service from the beginning and going above and beyond to makesure I got taken care of. Together with the rest of team: Rachel,Tonya and Shawn I was able to finally get through this nightmare. It's nice to know thier are still people you can trust in...Thank you😊

Great experience. Zak + Junior were wonderful.

Ray G. went above and beyond to accommodate my needs in service and ac unit needed in my home. Service and attention was exceptional.

Words cannot express the gratitude I have for Tonya W/ Breezeways Air Conditioning. I was in tears when we finished our call Monday morning. My AC went out Saturday and my 73 year old Uncle, with stage 4 terminal cancer is in my 90 plus degree house; I've been worried sick. Tonya had a technician at my house within a few hours, to help get our AC issues resolved within 24 hours. She didn't stop there! While on the phone, Tonya even offered to help my daughters AC issue, checked her warranty and is got help to her and her newborn as well. This company just earned a customer and referral source for life!! Great service and genuine care for our situation. Thank you, Ray, Ron and Tonya!

Breezeways came in for an inspection on our units and did a very professional job. They walked through everything with me and made me very comfortable in the job they were doing. I trusted them every step of the way and would highly recommend them. Thank you!

Service went out last night . I call 8am technician wad here by 9.30. Technician explained problem in language I understood. Have been a customer since 2010 very happy with compact.

Terrible experience yesterday after being a customer for four years. Breezeways has made a great improvement. Quality service has returned!

The service person was polite and even cleaned up the mess on my floors after he finished cleaning the ducts.

Professional, prompt and courteous. I needed an estimate they came out and did well! Pleasant in conversation, honest about the scope of the project. My only feedback would be when the technician gives an estimate, not to tell the customer that they charged a different price to someone else because the other party was obstinate.

Other wise acceptable, average professional service. 3 stars because I recieved good service as should be expected.

Totally dishonest. Absolutely scam artists. Caught them in significant lies. Don’t do business with them.

Called on a Saturday and got ahold of someone right away. Chandler gave me a call and walked me through everything. He was extremely helpful and on a Saturday no less. Great service, highly recommend them.

Chris was like a good RN, teaching me how to troubleshoot without touching the electric circuits.

Very helpful

I highly recommend this company, my experience was great, awesome fast and reliable service, they came out here the same day I called them on a hot summer day when most a/c companies are super busy and had my system up running by next day, i called other places but they were a week behind schedule. I had to call them a second time for a lil switch that went bad and I was surprised to see they offer 24/7 emergency service, technician showed up in 45 mins, jose the technician was very knowledgeable and explained in detail all the things we can do to maintain unit and save money on electricity!

The man who came to do the check up seemed very nice. He told us it's gonna cost an arm an a leg so he was told we would just go through our regular guy then my fiance left for work. I was in my room trying to keep my dogs quiet and calm but was waiting for a sign that he was done so I could come out and sign of and get any additional info. I didn't hear anything in the hall do I went out to see but he was leaving so I thought maybe I would get a call or text about what was going on but I received nothing. A couple days later when my AC froze up again, I went to defrost it like I have in the past numerous times (enough times to know how to open it up and get to it with ease) but as I'm pulling the covers off I noticed that the area I need to open up is already open. He didn't bother to put stuff back the way he found it, didn't bother to say anything when he stripped out some of the screws (till the threads were shiney and smooth) so my air had just been blowing out as fast as it was going in which made it freeze up twice as fast. I still haven't received a text or call or email stating what he even did while he was here. Pretty unprofessional I think. I figure when he was told we would go elsewhere he decided the heck with being thorough and just left.

We had a contract for yearly servicing with these people. When the technician, Darryl, came out this last time, in mid-February, he kept trying to upsell us. He said that we needed to take apart the inside part of the heat pump and clean it, at a cost of several hundred dollars, along with other suggestions. We declined. We heard later that the technician only gets paid if he upsells, though I do not know if this is true, and our source was not from this company. When the air conditioner finally got turned on, in April, there was only air blowing. It is a six year old unit, and was working before the yearly service call by BreezeWays. We called a different company, and it turns out that a wire had been disconnected inside the unit and a switch left dangling in the outside unit, both of which appeared to be deliberate. I believe, though, of course, I can not prove, that the technician disconnected both items in order to get us to call them back in. I did not like this technician's attitude toward us to begin with, and then when the airconditioner did not work, wondered if he had sabotaged it, and then come to find these disconnected items. Also, the outside unit was supposed to have been cleaned, but was full of leaves and debris.

If you do use this company, be careful. Even if the owners are honest, if the pay structure is set up in such a way that encourages dishonesty in the technicians, you will be taken advantage of.

Ron R was great! Very knowledgeable and addressed all my concerns. Thanks Ron!

Super friendly and honest, will be glad to have as a service technician.

The company called me the day before the appointment to remind me a technician would be coming the following day. The technician called me when he was on his way to my house. Rob S. wore a mask, which I appreciated. He explained what he was going to do and followed up with information about what he found. Rob S. was pleasant, personable, polite and professional.

I was totally oversold! Tech convinced me to replace both AC unit and furnace so the SEER ratings would match. Could have simply replaced my 12 SEER AC Unit and done a minor repair to my furnace. Found out they tried the same thing on a friend of mine. He got a second quote and did the job for $4000 less than mine. Highly unethical of Breezeways to upsell in this manner!

EDIT:
As per your response Mr. English, the conversation was between me and your technician.....you were not present and there was nothing in writing. I can confirm for you that I was noT presented an option to repair. I was only presented prices on packages of complete replacement of the AC Unit AND Furnace in 14, 16 and 20 SEER.

Jeremy came to service call answered all questions and gave sufficient options for futures things to be done on units

Great Company! From start to finish the Breezeways team were courteous, on time and professional. Jose gave us the facts & options we needed to decide which system we needed without any of the high-pressure tactics the industry is known for. The install crew were professional and did a great job of cleaning up behind themselves. And the office staff are always pleasant and helpful. Will definitely recommend Breezeways.

Shawn was amazing! He provided excellent service and was totally honest. He answered all our questions, sent us pictures, and did a great job! He is very knowledgeable and super friendly. I've been using Breezeways for over 5 years now and he is by far the best technician I have come across. Hope to see more of him in the future. Thank you so very much! Highly recommend this company!

Ray Gonzalez responded quickly to my outage and fixed the issue quickly and professionally. Thanks, Tom

David Gonzalez was here for regular semi annual check on the air conditioner. He saw that the compressor and fan needed to be replaced. Indeed, the noise when the unit came on was a bit loud before. He returned today and installed the new compressor. He is personable and I enjoyed working with him. Kudos to David for doing a good job!

I recently had my 6-month service completed by Chandler Langworthy. He was very professional & did a great job. I've been with Breezeways for many years & never had complaints. I highly recommend them.

I got ripped off by dishonest people, unprofessional staff and deceptive business practice. I called this company because my AC was not giving cold air. They asked me that it would cost us $1200 for parts and labor. Technician stated that he has to buy a new fan motor in order to fix the problem. Technician asked for $600 in advance and we trusted them and made the payment with a check. He did not give us any estimate in writing or receipt of receiving a check of $600.00. Next day, technician came with a fan motor which was not new. In fact, it had all signs and symptoms of being obtained from junk yard. Technician kept on telling us that it is new which was a false statement. We called the office immediately to report, Ms. K restated that it was new fan motor. Finally Ms.K. Ms. T and the technician admitted that it was not a new motor. They breached the confidence, trust and proved that never use people who are in business with unscrupulous business practice, cheating and taking advantage of old female customers. The office manager acting in bad faith and is intentionally ignoring our emails, phone calls to refund our money for not performing the work.

7/1/2019 We are appealing for wrong decision. Here is the photo of old worn out rusted motor that breezeways dishonestly proceeded to install to our AC unit which would have damaged our compressor . Consequently causing a significant unwarranted damage to our AC unit.
CEO of the company has produced a imaginary invoice of $600 to the ROC inspector but inspector never demanded a proof from CEO. Investigation is biased inadequate and out of context. Our complaint was not addressed by the inspector and allegations against breezeways never been discovered and verified. Breezeways billing is inaccurate and false. It has charged us for the work never performed by Breezeways

Never showed up for appointment.

They have maintained our A/C and heating for many years and replaced the units when they were no longer functional. The equipment they recommended and installed were great. They are efficient and are amazing for the price of the replacement. Their technicians are helpful, pleasant and know what they are doing. Thank you Breezeways.

Great service, Ron Rendon and Chandler Langworthy informed me of all service checks they do when servicing my AC. Had my thermostat moved to a different location. Very professional and they cleaned up the mess.

I spent $425 and my cooler doesn't cool. The service tech said my coils needed to be cleaned $300. Cooler still runs constantly and doesn't cool. I think I was told the coilsneeded to be cleaned so the motor didn't work hard. The motor still constantly runs and of course doesn't cool. Waste of money. Temperature set at 78 degrees and cooler still running at 81 degrees.

Fantastic service and great team! Love them!

Jordan Oliver was our technician. He arrived promptly and I noticed he sanitized, put booties and a mask on before greeting me. Jordan was very professional and and explained everything in detail regarding my two AC’s. I give this company a 10/10 for all areas of service and quality. What a great experience, especially during this time. Thank you!

Ron was first rate in servicing our units during a period of Covid-19 social distancing. He was well protected as was I and we managed to keep our 2 meters in check. The service was quick, the review clearly presented, with no sales pressure. I've always been pleased with Breezeways.

Great, prompt service! Jeremy was very knowledgable and friendly. Love Breezeways!

Fantastic and timely service! Our AC went out late one evening. I called Breezeways at 6am and was greeted by a woman on the phone who took my contact info, a description of the problem, and told me the on-call technician would be in touch soon. The technician literally called me minutes later and then arrived at my home by 7am! Junior was not only extremely personable and kind and tolerant to my 2 dogs, but he found and resolved the problem in under an hour. It was a connector gone bad. Junior offered me the website coupons for discounts on service and for being a new customer, AND waived the visit fee for signing up for one of the company maintenance agreement. I did not feel that he was trying to up-sell me. This was an offer, just like any company who is trying to create and maintain business. He offered it with options, and excellent customer service - it was a no-brainer. AC is too important in AZ to NOT have a maintenance plan! Thanks so much Junior, and the team at Breezeways - this is how service SHOULD be done.

I have been trying to get Breezeway to repair my AC/ furnace that they installed. I have taken time off from work and they have no showed twice. Their phone system doesn't work properly nor the staff. You leave a message and they do not call you back. You leave a message with their office staff which is one person and she does not call you back. I have been rescheduled numerous times. I've never experienced such unprofessionalism and so many excuses as to why they do not show up. Even when they promised that they will be there they still no show. This has been going on since last year. I will never use them again!

The team from Breezways came out today and got me up and cooling in no time. They explained how the call was going to go. They gave up front pricing and options on how to move forward. Our house is now comfortable and the family is happy. Thank you Breezeways

Avoid these guys! I had a question/concern about my bill and called 3 times to try and speak to someone. Not once did someone return my call and I ended up having to pay $80 for parts that I found online for $35. RIP OFF! Go elsewhere.

Outstanding job to Ron and Chandler great customer service, very knowledgeable on systems and they answerd and explained all my questions before I asked them!! Making that connection with strangers and being in their home can be awkward...not with these two. Genuine is hard to find these day.

Great customer service and knowledge. I called and schedule an appointment for a quote. I like to research about the services I am going to receive and found that they were very up front and honest with what needed to be done. Did not try to up sell, just to the point.

Very thorough in examining the system, finding what the problem was, and offering a couple different alternatives to resolve it. A wonderful experience (other than needing to call in the first place, of course)! Very professional. We love Breezeways. We've dealt with other companies through the years, and Breezeways BY FAR is the best!

Breezeway is an excellent company to do buisness with. Not only does the company provide excellent service, but the employees are always professional and helpful. I have in fact suggested this company to others who might indicate a future need for airconditioning services. This kind of recommendation from me is rare and given only when I have confidence their experience will be positive.

Rob was very good. Got it fixed in no time.

I had an appointment on Wednesday, Nov 28, at 11:15. I decided that I could fit the appointment in between a dental visit and my exercise class at 12n. I missed the exercise class and have yet to see the technician. I had errands to run the day before Thanksgiving, so I finally cancelled for Wed. David had called to say he was running late and finally arrived at
2:55p, but, of course, I was not home. Hopefully we will do better next week.

Brian our Tech was very kind he called in the morning to see if I wanted some coffee. I thought that was very kind.
He explained and showed me everything he was going to do. After they were done they cleaned up after themselves. Although they weren’t messy at all. We are very happy with him and the company.

Worst experience I've ever had. Experience started out great. On initial call they sent someone out immediately. The tech told us we needed a new unit. Since install of the unit it's been an absolute nightmare. We are going on 3 weeks since they installed the new unit and it's never worked correctly. They've damaged the drywall in ceiling coming through the attic with one workers boot. Damaged attic entry, damaged laundry shelving unit, damaged drywall in the laundry room, left a mess in the attic (empty water bottles, spilt pvc glue, screws, cut pieces of metal) and did a poor job putting the garage entry door back on. All issues I have taken pictures of and have documented on a list. They've reused parts and equipment during install of new unit, used my personal tools (including shop vac, extension cords, floor jack, hammer, pry bar and cordless drill), said they would over night a part over a week ago that still hasn't come in yet all while the Brand New unit runs around the clock and never gets to the set temperature on the thermostat. My wife, myself and 3 children have been hot constantly in our house and have had to run occilating fans in every room to sleep half way decent over the last 3 weeks. I've also have tried to call the manager/owner and haven't been called back. Only positive I could say about this company is that the tech Ray has tried his hardest when he's here to fix the previous mistakes done by the original installers. It just seems as though he's over worked and tired when he is here and seems to be pulled in too many directions. I hope to have these issues resolved soon and feel that this should not be an issue with a brand new unit that we will be spending so much money on.

My AC quit working this past weekend and Zac Sharpe over at BreezeWays Air Conditioning & Heating along with his team gave me the best pricing with the best service we could ask for. I am a customer for life!

Service call for PM accomplished by rep Ron Rendon

Jordon was professional and knowledgeable. He answered our questions well and quickly. Thank you!

These guys are awesome. About a year ago, I called them up for some issues, and they set me up on an Energy savings agreement. A low monthly payment that guarantees 2 services a year to keep it running smooth and waive diagnostic fees for 3 years, in case anything went wrong. I strongly recommend these guys as they are honest and on time. I never had to wait past their ETA. Thank you Breezeways :)

Ron was prompt, courteous and on time. He explained what he was doing and worked efficiently. Very happy with the results.

Very professional & nice

Richard was real professional and informative of all the extra services Breezeway provides.

Beware of Deceitful and Unethical Business Practices
Last July, my AC suddenly started behaving badly – with intermittent failures. I noticed it on a Thursday, I called Breezeways on Friday morning, and they sent a technician out on Friday evening.When the technician arrived, he was unable to determine the exact source of the failure. He acknowledged that he was a new employee to this company and new to the HVAC industry, which is why he called his manager. After calling his manager, he recommended that he clean the condenser coil. He said this would typically be an expensive cleaning, but they'd make me a deal: $250 for the condenser cleaning, if I purchased a 3 year service warranty for $600, for a total charge of $850. He said the cleaning was 95% likely to solve my AC failure. I agreed to this and the technician cleaned the condenser coils and then departed. NOTE that they did not provide any documentation and I did not sign any invoice or receipt for service.
Day 2 - the AC unit again failed and I called Breezeways. This time they sent their supervisor out, and he was also unable to determine the root cause of the problem. When he was at my house, the AC unit was working, and he could not find root cause of the problem. He departed.
Day 3 – the AC unit again failed, I called Breezeways and they sent the supervisor back out again. This time he took more measurements, and determined that the interior windings were failing. He said because the AC unit had exceeded its life expectancy (it was 16 years old), I would need to replace the entire unit. I expressed my frustration that I had paid for a cleaning and warranty on a unit that was 16 years old. The supervisor apologized for the previous technician and again indicated that particular technician was new to the company and to the HVAC industry, and he “probably shouldn’t have sold me an unnecessary cleaning.” He said that if I purchased a new AC unit from Breezeways, they would give me a 100% credit for my previous $850 payment.
I then got a second and third opinion about the AC failure (which was confirmed), and I solicited five estimates for a new AC unit. The Breezeways estimates for a new AC unit were $3000+ higher than any other company for the same size and quality. I then purchased a new AC unit with another local company.
I then contacted Breezeways for documentation regarding the 3 year service warranty I had purchased. Their office manager sent me a receipt that indicated I had paid $725 for a condenser cleaning, along with a $125 service visit. This was absolutely incorrect, and I immediately called to clarify the situation, explaining that I had purchased a 3 year warranty, along with the coil cleaning. I naively assumed this was an honest mistake and I asked her to speak with the original technician to clarify what has been verbally sold to me. I also pointed out that the receipt she sent me was signed with the initials “SD” – but my initials are “NM.” She said she would research this and she would call me back. She never called me back.
I then called the supervisor to explain the situation and after discussing this with him, he said he'd support a 50% refund of my $850 payment. He believed this was a reasonable resolution and the office manager would need to process the refund. I called the office manager again. She said she’d have to speak with the owner because only he could process the refund for me. However I never heard back from her. I called the office manager probably 2 dozen times over 2 months and she never returned my calls and never processed the refund. After 3 months of unsuccessful communication with Breezeways, I reached out to the Better Business Bureau, but they were unable to intervene and the dispute remains unresolved through them.I will now be pursuing a dispute with Breezeways in small claims court.
I have never written a negative online review before, but I truly believe this company has demonstrated deceitful and unethical business practices and I would strongly urge you to seek out service from ANY other AC company.

Ray did a fine job and pointed out several issues that needed attention. Other companies overlooked these to our dismay in prior years. Thanks Ray for doing the job correctly!

Ray did a great job and quickly and easily serviced the AC unit. Ready for another hot summer. Thanks Ray.

They are an extremely unethical company. I signed a contract with them in April that they have not honored. I just spoke to the owner who refused to refund me my money, so now I will be forced to file a complaint with the BBB and the Attorney General. They no showed to their appointment at my house on Thursday, after I got a confirmation text and email the day before. When I called to find out why, I was told someone had COVID and everyone had to be tested. Both the person I spoke to on Thursday and the owner I spoke to today rudely asked me if I wanted someone to come to my house who had COVID. I explained that there was no reason I couldn't have gotten an email or a text letting me know the appointment was cancelled, just like I had gotten an email and text the day before confirming the appointment. Neither the person I spoke to on Thursday or the owner I spoke to today could provide an explanation of why I could not receive a call or a text letting me know the appointment had been cancelled. Instead I took Thursday morning off work and waited all morning until it was past my appointment window, and then called to find out what was going on. It's no wonder the person I spoke to on Thursday was unhelpful, as the owner I spoke to today was also unhelpful. He just wants to take your money and doesn't care about providing decent service, we'll see what the BBB and the Attorney General think about that. The owner also lied and said I have received service on this contract which is 100% not true. I signed the contract after my Spring service in April, and this would have been my first time receiving service on this contract. I fully expect the owner or someone else from this company to reply with more ridiculous excuses and/or lies, which I will be more than happy to add to my complaints with the BBB and the Attorney General. EDIT: Breezeways's response is a lie, which is no surprise given how they have behaved to date. As I said, I knew this unethical company would respond with lies. Instead of providing good service, they appear weirdly obsessed with responding with excuses and lies to every review that rightly calls them out for being the terrible company they are. Also, if one person could have truly exposed all their staff to COVID it means they were not following any safety protocols. We are almost 2 years into this pandemic and there is no excuse for not having better procedures in place to notify customers that appointments need to be cancelled. This was the second time they have no called no showed for an appointment. The owner did not offer to reschedule the appointment, instead he told me to find a company that better fit my needs. You are in breach of contract Breezeways, and will be held responsible. Fool around and find out.

Ron the service man who came to our house was excellent and he was honest didn't try to upsell us for no reason he was able to repair our unit at least for the time being quickly and easily I would definitely recommend them to anyone who needs a.c. service or replacement

Ron Rendon performed maintenance on our units today. He has serviced our units for two years and consistently provides outstanding service! We highly recommend Breezeway for your heating snd cooling needs.

Both employees were professional reps for their company. I left knowing what was required and the options involved.

Came at appointed time and promptly did the work promised. Not applicable. Appointment is for October 12.

I've been using Breezeways for a number of years. Both at an office I managed and for my own home. I've tried others but have found Breezeways to be the most reliable with good technicians and the work done right.

The fan on our unit wouldn't shut off, even when we turned it off. When we called Breezeways, they said someone would be here between 3-5 PM. Ron was here a little before 3 and had us cooling down within 30 minutes! Ron was professional and pleasant to work with...Breezeways is always very concerned about their customers. Great company!

Jordon did a very good and complete job. He did inform us of the better filter and the light .,At this time we are not interested. Mainly for expenses and we do not care to finance.

Had a few questions on my heating and cooling so I looked up my local company and spoke on the phone with Hailey. She was very professional and was able to help assist me in scheduling an appointment to get everything checked. Looking forward to them coming out soon!

Christopher was very pleasant and seemed to know what he was doing. He pointed out packrat potential damage to watch out for.

Justin was excellent, got to house quickly, trouble shot the problem fast, had the part on his truck & had my cooled down in no time. Thanks for the great service Justin.

He was running late and called to advise us of new time.

From the time I called the ladies in the office were very polite and professional and when the technician came out he was professional and courtesy very professional I would recommend breezeways to all my family and friends by far the best

I can't overstate the awesome service that I got and continue to get from Breezeways. Jose is extremely knowledgeable and trustworthy. He fully explained everything that was happening with my system and taught me how to maintain it. His experience and high level of integrity make him the best HVAC guy in Tucson. I would never work with anyone else!

Ray did a great job. can we have a receipt of all the work done sent to us Please.

Jordan was very professional on his visit to provide me with quotes for a new AC system. He took the time to answer all my questions and explained what work would be required. He then provided the quotes on the options we discussed prior to leaving my home. Thanks Jordan!

Excellent service. Staff is very friendly and personable! They were very efficient and detail oriented.

I have been a customer of Breezeways Air Conditioning & Heating for eleven years, since I purchased my Trane Heat Pump from them with an extended ten year warranty (parts & labor) included.
After that warranty ended, on 8/18/2020 I entered into a maintenance agreement with them for three years at a cost of $660.00. The agreement form which was dated 7/6/2020 was confirmed by them as a “binding contract” with their 8/18/2020 email, and did not require signature or made any reference to the fee as being non-refundable. Once they received my payment on 8/18/2020, however, they issued another agreement stating that the fee is “non-refundable”!
On December 14, 2020 a new technician came to conduct the very first service. He climbed to my roof where the unit is located and after a few short minutes, he came with some pictures of the Heat Pump’s exterior which were of no substance and gave me an estimate of $1,000.00 for required repairs covering replacement of the Condenser Motor and for injecting the HVAC Unit with A/C Renew. Because of the very short time this man stayed on the roof, during which he could not possibly have performed any of the eleven tasks listed in our agreement (i.e. checking the air flow, filter, safety controls, etc.), I called BreezeWays office to complain and requested that they send an experienced technician to perform these required functions.
Unfortunately, there was no satisfactory response and I decided to call another recommended Air Conditioning & Heating Co. to conduct an independent diagnosis of the unit without letting them know of what transpired earlier. Two of their technicians, with 20 years of experience on Heat Pumps, came and worked for 45 minutes. At the end, they concluded that there was nothing wrong with my unit; it was working normally and there was no need to replace the Condenser Motor or to inject the HVAC with any Renew!
In view of the above revelation and the overall unprofessional service I received from BreezeWays, I sent them a letter on 12/23/2020 stating that I now consider our agreement terminated for not fulfilling their obligations and requested reimbursement of my maintenance fee. Regrettably, they never responded and I had to submit my complain to BBB. BreezeWays continued to be stonewalling by incorrectly referring to their second agreement as a binding contract and making bogus claims. At the end, they offered to reimburse me only a small fraction of the fee, which was totally unacceptable.
SO, BEWARE OF THEIR DECEIVING PRACTICE!
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Status as of July 20, 2021:
It has been six months since Breezeways shamefully claimed that my HVAC Unit needed a new Condenser Motor and to be injected with A/C Renew!! As previously reported, no repairs at all were needed and my unit has been running flawlessly, proving that their claim was very deceitful for extracting a few $$$ with no regard to a good long-term customer relationship.
BEWARE!!.