Best Hour Emergency in Saint Louis MO

Encountered a very rude and disrespectful employee from this company, which for a service organization that advertises its business on the side of its vehicles, is a counterproductive way to act if you expect the public to employ your services. Encouraging your employees to be courteous to the general public might prevent further alienation of your company's reputation. I don't know if you provide competent services or not, but I will never know thanks to the inappropriate conduct of your employee.

Guy came out on time but was told we would recieve quote for new ac..never heard back..when I called 4 days later I was told they were sorry and would be right back with me and not drop the ball...never heard back.. A WEEK went by and I get a call asking if I got a follow up.. NOPE

I was speaking to John about replacing a sprinkler system back flow. We had agreed on a price but was just awaiting a part (that he had me order online) to come in. 5 days ago I got the part and sent John an email advising him that the part was in. I haven't heard from him since. And this was a referral!! Guess what I told his friend who referred me!

What a cavalier way to do business. No matter. I got another plumber who showed respect and I saved $75.00 at the same time. Looks like pricing and job scheduling are issues for this company; at least in my experience and at least 5 other reviews where scheduling seems to be a problem..

We had a flooded basement and I worked with Mike and Rich on the phone and Adam on site who was very thorough. Everyone I spoke with was helpful, kind and professional and they got things done quickly! I highly recommend Midwest Flood to anyone who needs help! I couldn't have had a better experience!

On time, friendly and reasonably priced. Paul even alerted me to a coupon that saved me a chunk of money on my service. Great job Paul! Great job Roto Rooter! I highly recommend Roto Rooter for any plumbing issue, large or small.

Had a line clogged in our back to back bathroom vanity drains. Roto-Rooter cam out within about 2.5 hours on a Saturday morning. Technician (Pat) was very courteous and clean during his work. Took care of issue, explained what had happened, and gave recommendations for avoiding clogs in the future.

Very inefficient. Bad customer service. Extremely bad attitude!

Don’t call in an emergency- had a sraying leaking outside faucet—— “we can get you next week for $285”

They responded quickly to my request and got the job done quickly and efficiently. I didn't start with them this time but I will definitely not make that mistake next time. Kunkel Plumbing will be my first call

The technician they sent out seemed to be high on something. He was real nervous jumpy and did not want to look at the plumbing. He said we had to go to city hall and get a diagram of the building before he could do anything. Then he left.

I couldn’t be more pleased with the work Dave from Merlo Plumbing did in our kitchen! He was professional, thorough and pleasant to be around! He improved the plumbing set up and set a new disposal under our sink. He was actually excited about the improvements he was making - and we are thrilled with the improvement in the way our plumbing works!! We are going to have them replace our hot water heater next! I highly recommend Merlo for your plumbing needs!!

Gateway came to our house to snake out and unclog a drain. The technician went into the basement to snake out the stack. Afterwards, he hooked up a hose to an old, non-functioning faucet without our knowledge and without advising us he planned to do so. It created a leak. Instead of reporting the leak, the technician left. We later discovered it dripping all over the floor. Gateway claims the leak is not their responsibility. The service manager (Brian) was rude and aggressive when I tried to discuss with him. Furthermore, Gateway was dishonest with the Better Business Bureau and claimed we were present when their technician hooked up the hose. In other words, they lied. This company cannot be trusted.