Description
When you need an emergency plumber near me in Hazelwood MO or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Plumbing leak detection, Faucet installation, Shower installation, Toilet installation, Water heater installation, Faucet repair, Plumbing pipe repair, Toilet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Sewer repair, Shower repair, Water heater repair, Drain cleaning, All Types Of Drain Cleaning, Backflow services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen pipes, Grease Trap Treatment, Kitchen Sink, Leach Field, Location Change, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sink Repair, Sink repair & installation services, Site Evaluation, Sump pump services, Video Camera Inspection, Video camera line inspection, Washing Machines, Water Clean Up, Water Extraction, Water Supply, Water damage-related mold removal, Plumbing, Sewage cleanup, Water damage-related cleanup & repair, Flooring, Mold inspection, Remodeling, Drainage service, Water Softening and Filtration System,
Reviews
Ashley Pfannebecker
a year ago
Great experience with Roto-Rooter. Online scheduling was quick and easy, and our technician was friendly, professional and thorough. Will definitely use them for plumbing needs in the future.
We just had Chris (6370) come out to look at our gas water heater. He was friendly, knowledgeable and got the job done quickly. I definitely recommend them. I’ll be requesting him next time! Thanks for coming out on a Saturday and getting us hot water again!
Finding a plumber on the weekend is no easy feat, but Roto-Rooter was ready and got a plumber to my house within 2 hours of my call. The service scheduler was empathetic and happy to help. Our plumber, James was timely, thorough, and friendly! He was determined to help me with the drain issues we were having, provided helpful tips to avoid issues in the future, and cleaned up the areas where he had worked. I would call and request him again, if I ever would have any additional issues.
Steve, the technician who serviced our stopped up toilet, was very friendly and went out of his way to explain the details of what needed to be done. He was quite efficient. We would recommend him and Roto Rooter again! Thank you so much for solving our issue!
Holly Powers
Technician arrive within an hour of calling. He was was very professional, explained in detail what he was going to do and how much it would cost, and then got straight to work. They were more expensive than “the other guy”, but the other guy “cleaned” our sewer line barely a month ago and it was already backing up again - you get what you pay for.
Very short wait time to get a tech out to my location. Mike was a huge help. Very knowledgeable and very considerate of how he worked within my home. Did not leave any messes and was very professional.
Used them before 5+ years ago. Good experience, so I scheduled yesterday on line for today - very easy. Got a confirmation call and e-mail.. wonderful. The plumber called about 1/2 hour before he arrived. Got here 5 min. early - excellent. Explained what he was going to do before he began and gave me an estimate. Worked diligently, cleaned up so it looked like he was never here. Very nice guy, did excellent work. Cost came in under estimate which was the best part other than getting all my issues fixed. Will make certain they are the only place I call for plumbing work in the future.
Great experience. Out technician Jamie was great. We appreciate his friendly, professional service. He was quick to figure out what was wrong and fixed the problem with no muss, no fuss. RotoRooter is a great company. We highly recommend them.
Lindsay Lewis
2 months ago
Ken was awesome!! Cleared my issue and was very communicative
Bill Tretter
11 months ago
Christian did a superb job opening my kitchen sink. Work was performed in a timely manner and no mess was left behind. Very friendly and personable.
Drew was so helpful and knowledgeable. I was impressed with his professionalism.
Appreciated him. Thank you.
Michele Maruska
2 years ago
Everything to be done was explained well, questions were answered. I liked that I was kept informed of the time of arrival. Plumber was professional and knowledgeable. I paid more than what I thought I would, but worth the peace of mind that toilets are working well.
The service techs, Glenn and Nick were courteous, professional, and efficient. I was very pleased with the way they completed their task of marking the sewer lines for us. I will highly recommend Rotorooter to friends and family who are in need of similar service.
Matt Frauenhoffer
7 years ago
Had an amazing experience with Gabby (#3378) during his camera view of my main stack and the pipes in my bathroom. Incredibly nice guy; one of the best experiences I've had with a service person in my house ever. Would highly recommend him and their services.
Danette Thompson
4 years ago
Excellent, professional service. The tech, Glenn (4588) was great, explaining every step of the needed repair, and very helpful in getting the process started with our insurance company. He assisted us in making the best of a bad situation. We would definitely recommend!4-12-19: I'm adding to this post because I'm so pleased with the service I've received. We had a collapsed sewer line and the crew came out today and the problem is fixed. They were very professional and kept me informed all steps of the process. I can't recommend enough!
Courtney Lucas
a year ago
Reggie was very professional and explained every service in detail that he was going to be performing. He also took great care of making sure nothing in my finished basement was contaminated with any of the sewage.
Derek Joggerst
9 months ago
Very quick and professional. Mike did an excellent job communicating and preforming the repair!
Katie Pelland-McDonald
a year ago
I’m shocked at how fast Steve made it here. And better yet, how fast he got the pipe unclogged from the tree roots. Steve was also very personable and friendly as could be. He was contentious regarding keeping the area clean as he worked. I also love the 6 month guarantee! Thanks Roto-Rooter!!!
Tona Voorheis
3 years ago
I called and scheduled a same day appointment with no problem at all. The service mans who came to my home was Tim B. This man was kind, thorough, on time and even wore a mask without me asking him to. He explained everything he was doing and did an amazing job. I definitely would call this company again they are efficient, timely and reasonable.
Charles Webber
a month ago
Tech was very friendly and got the job done quickly and correctly. Price is a little higher than expected but that is common these days! All in all a great experience!4.5 Stars
Showed up early for the appointment. Was very professional and thorough and explained everything in detail. Highly recommended.
I was very pleased with my experience with Roto Rooter. The customer service on the phone was pleasant and professional. I had a emergency situation and they were able to come our within an hour and a half of my initial phone call. The service man (Daniel) arrived promptly. He was professional and kind. Did a great job not only fixing the problem but explaining the cause and how to avoid it in the future.
The plumber (TJ-employee number 0408)was excellent and professional
Jacqueline Marquart
8 months ago
Great experience! I was able book an appt online for the next day and a reminder call the day of the appt. The technician was very nice, professional and fixed our problem very quickly!
Third time using Roto Rooter and one of the best plumbers yet. Very knowledgeable, helpful and thorough. We also appreciate Roto Rooter for always having a plumber available in a reasonable amount of time. We were able to get a plumber same day for non-emergency work!
Roto Rooter’s response time was incredible. They were prompt and on time and finished their work in just over an hour. We had severe plumbing back up issues and they quickly realized what the issue was and solved it in a breeze. They made a stressful and bad situation much better.
Randy Noble
11 months ago
Plumber arrived in time and explained in detail what he was going to do. Very friendly, very professional, and a job well done! Highly recommended!
Our technician Danny was polite, explained what he was going to do to clear our sewer line, and performed the task very neatly. We highly recommend Affton Roto Rooter.
Christian did a outstanding job. Explained everything that he was going to do. Also gave some great tips. He is an Asset to this company.
Marty Dintleman
a year ago
Water came up from the drains in the basement. We called Roto-Rooter at 11:00 pm. The service man arrived the next morning. He assessed the problem and went to work clearing our drains before the water backed up and caused any damage. The technician was extremely professional and clean cut. Very compassionate to our problem. I wouldn’t hesitate to call them for your issues.
Oh my goodness! I had a sewage emergency last night and we actually had to spend the night at a hotel. Lisa and Steve from RotoRooter were amazing. They were professional, got here quickly (on a Saturday!!!) and thoroughly explained everything that they were doing and why. Lisa came first to survey and assess the damage and had the cleanup crew set up for the next day. Steve came and unclogged the drain and let me know everything that was going on as he was doing it. He was extra careful while working and had this huge job done way faster than I expected. If the clean up crew that comes tomorrow is even half as good as Steve I will be a happy camper! Thank you RotoRooter!
I was able to make a same day Saturday appointment online. Steven came out & asked me a few questions and had me run the water. He knew what the problem was right away and explain to me what he was going to do and how much it was going to cost. He brought his equipment ran so much line through my sewer was able to clear the problem. He was very nice he even washed down my floor where it had flooded explain to me what would happen if I would need to call them out again. Steven was the best! Thank you for helping me!
Vickie Struckmann
7 months ago
Jamie was prompt, courteous and seems to be skilled. Our house was built in 1926, and has many unique plumbing issues.Our kitchen drain backed up yesterday and we could not clear it. He dealt with it, explaining everything he was going to do before he did it, and we look forward to a properly draining sink.
Caitlin Kothe
5 years ago
Called early in the morning and they came nearly right away. Found a larger leak than expected but was able to replace the pipe and the disposal unit immediately. Also caught another almost leak in a frayed cord but suggested we contact the company as he suspected we might be under warranty. I appreciate that he could have just taken the money and run on that one but didn't. He also suggested a coupon I hadn't thought to look for to save us money. Very grateful for that as well and a job well done. Would use them again in a heartbeat but hope we won't need to!
Nanette Hughson
a year ago
Donny came to our house at 7:30 on a Sunday evening and really helped us out. Two of our three toilets weren’t working but now all is good. He listened very well and took care of the problem.
I would like to say that the excavation specialist Drew Meyer, was extremely knowledgeable about what was going on and explained what he was seeing. He also was awesome in how he went through and throughly explored and explained all possibilities in correcting my issues. I would recommend him to everyone I know if they are having similar problems.
Chris Berghoff
a year ago
Terrible. Didn’t fix anything, said they had to charge a service call fee for taking everything apart, putting back together, and cleaning up. However, they didn’t put plumbing back correctly, leading to a massive leak under the sink after they left, and they didn’t clean, instead leaving a sink covered in black grime. On top of it all, the service technician was quite rude and dismissive of my mother and choose to not listen to the information regarding recent work that had been completed. I’ll never use roto rooter again. The worst experience. Again, nothing was even fixed after all of this!
Shaniece Bryanna
11 months ago
The services were decent and they had to come back out because my sink was leaking due to the previous technician not tightening my dishwasher line on my garbage disposal. It shouldn’t have cost $200 though.
William Kwame Humphrey (Will vs.)
3 years ago
Date December 29th 2019Service technician Reggie Taylor 5212 and RichardIt all starts with the phone call. We called at 7:53 am and were told we'd have some one come out between noon and 4pm. They arrived at 3:00pm.The customer service agent over the phone were very courteous and informative. When it comes to Roto-Rooter remember you are estimated when the Technician arrives and assess the issue.Reggie and Rich arrived within the estimated time and were very upfront with the procedure. First they introduced themselves and asked what the issue was and had us show them the area of the incident and the main pipeline. Reggie has amazing customer service skills and could see that I was distressed. His ability to change the vibe and mood of his customer as well as handle the issues is amazing. He carries very good report. He explained that with our situation the main line was clogged and for this job it would cost 351 for the job outside. He let me know that the job inside would be 164 to finish the indoor snaking issue. He told us he recommended having the main line definitely taken care of out side because the sewage issue is a major plumbing emergency that our property manager should have had taken care of a while back. We had the job done for the main line and the basement. They finished the job in a timely manner and then continued on to their next job. Honestly a very positive experience having them come in. Highly recommended. They left around 5:45ish and gave us double copies so we could present this to our leasing people. We were informed that someone would be by for a followup of the job and help explain proper cleaning.
Andy Underwood
2 years ago
Service Tech Nick was very professional and helpful! He and his partner were quick to respond to my issue and explained clearly everything they were to do and then at the end, what they found and how they fixed it. Highly recommend! Great experience with Roto-Rooter today. 4/21/21
Mike was very professional, informative, and experienced. He took the time to fully explain the situation and the detailed repairs needed. I will be asking for Mike again!!!
Erina did a Great job on my sister's house. The lateral was sludged up. It apparently was a little more clogged than normal but again an excellent job.
Thank you Erina for your hard work. Mike F
Kevin Finazzo
9 months ago
Tech cleaned drain from inside of house rather than outside clean out. Had to come back and clean out sewer from outside clean out only used a 3” cutter on a 6” line. Had to come back out a third time and just looked around and ran water and determined not to run the 6” cutter on the line and just wait until it backs up again
On time, educational, extremely professional. The entire situation was identified and remedied within an hour
Roto-Rooter is the biggest plumbing company for a reason.
Gabby was the best at resolving the issues after others failed. He persevered and resolved the clogged sewer and buried clean-out. I asked for his card so that I could request for him to come back and finish the job of clearing a clean-out vent that had been covered by asphalt during expansion of the garage.
Randy Woodard
8 years ago
I would recommend Jason #3455 and RotoRooter to anyone with drain problems. He was on time, courteous, polite, and took time to explain cost and what was involved. He got the drain open and cleaned up well and was quick about it. Thanks! I don't know what hes paid,but RR should keep him happy.
Ryan Fischer
8 months ago
Originally we called and they booked us for a 2-6pm time on a Monday. 7pm rolled around and no one yet so I called and they had to move me to the next day. That part wasn't great, but the next day the guy was here right at 8am, was very professional and worked hard to figure out where the issue was without having to remove a toilet and charge more. Connor was professional and got the job done quick.
Service crew arrived on time. Assessed problem quickly. Cleared drain line efficiently without issue. Ensured that all was working correctly. Will use this service again.
Fantastic. Tim from Roto-Rooter was beyond Exceptional!!! Ultimate Professional.The best service possible. 10 STARSChelsea were great as well...both were extremely polite, friendly and very respectful.Tim explained everything he did and educated me on how to maintain going forward. I had several drains and he serviced them all. I will definitely have him back once a year for maintenance and prevention. You could tell he cared, his workmanship is very sincere and very thorough.Roto-Rooter is always great and reliable. We noticed a potential problem and wanted to take care of it right away. We called Roto-Rooter and Customer Service was amazing as well. They got Tim to our house the next morning. We are 100 percent HAPPY.Thank you Tim, Chelsea and Roto-Rooter inSt. Louis.I will request Tim every time.Sincerely,Shell
Deborah Jackson
a year ago
The service technician, Christian, was really friendly, motivated and a hard worker. We live in a mobile home and for years and years we were told that places like Roto- Rooter would not be able to help us out. They were so wrong. I am so glad I called and if we ever have to contact roto again we will ask for Christian. He was very punctual, friendly, and super knowledgeable..Christian is the reason Roto- got our business.
Guys came out and the guys did awesome got all my toilets working and all my water in my pipes cleaned out great job by Roto-Rooter and the two men that were here. Awesome guys and great with customer service and great at their job.
Ray was dispatched to my home to do some basic plumbing work, he called to let me know he was on his way, he arrived on time. Ray verified what exactly I wanted done prior to him starting, he was both professional and friendly and he was more than happy to address any questions or concerns I had.
We had a very pleasant experience with Roto Rooter. Your company has a very dedicated and respectful employee. Ken was great at his job and deserves a raise!
Kay Schmidtman
4 months ago
Quick response and very professional. Took time to diagnose problem went right to work cleaning drain. Took video to show drain unclogged. Did not leave a mess behind.Respectful of me and my property.Thank you.
Jordan Holifield
a year ago
Justin was awesome. He fixed the problem quickly and professionally and answered all our questions. Very reasonably priced and great service.
Kelly Ryan Krapfl
3 years ago
I used roto rooter to snake a main drain line that was backing up. They were able to make it within 2 hours of my call, on a Saturday. The technician was friendly, explained everything throughly and did a great job.
I was very pleased after booking my appointment on line last evening when I got a call early this morning that a serviceman was on his way here. By 8:15 AM, Joe arrived. He was very knowledgeable and answered all of my questions and proceeded to unclog my main drain. I am sorry I had paid a plumber a few weeks ago and the problem was not resolved. At this point I am ranking 5 stars. Let’s hope the problem is truly resolved. If not the 6 month guarantee makes me feel much better. Did not get that guarantee with the plumbing service
I very much appreciate the professionalism! My repairs were successfully made! My only gripe is the arrival time about 45 minutes after the stated window and the cleanup required after services. Otherwise, great service! Thank you!
Danny was incredibly knowledgeable, professional, and was able to get our sewer open quickly while also providing information to help us prevent future issues. Thanks for taking care of us.
Susan TeStroete
9 years ago
I was able to book my appointment online. I needed to make a last minute change and they were totally flexible. The plumber arrived at the scheduled time. Once inside he explained what he was doing, gave me the price up front, and was gone within 45 minutes. I was really impressed with their professionalism and service.
The Technician gave the price upfront, so there was no hidden cost, and he completed the job in a timely manner and keep everything clean in his work space
Teresa Schafer
7 years ago
We had an emergency plumbing situation and called Roto-Rooter, and even though they usually have a 4 hour window, they were able to send someone right away, who came within about 45 min to address our problem. He was very patient explaining what was going on and what further steps were needed. Very good customer service.
Aaron the technician was very knowledgeable, prompt , and friendly. Did a great job of clearing my shower drain and gave me lots of tips on how to keep it clear in the future.
Michael Rynders
a year ago
The service man we had was Thomas he was awesome. Polite knew what questions to ask to get to answers he needed to get started on the problem. He tried everything he could to help unclog our outside drain and when he was unable to he recommend the next best thing. We really appreciated everything he did for us.
Frank Tomaszewski
a year ago
Noticed water backing up from the downstairs drains. Roto-Rooter responded quickly and did a wonderful job. Steve was very professional and courteous. Explained the entire process. I am satisfied with the service and price.
Christine Grunwald
a year ago
Great experience!!! Mike our technician was punctual and explained our situation. He fixed the problem in no time and also gave me information about our sewer line and plumbing in our older house.
Christina Kennedy
a month ago
Mike was prompt, professional, knowledgeable and pleasant to work with! I would recommend him and Rotorooter for your lateral/plumbing maintenance.
Geri Caldwell Phillips
a year ago
I could not have had a better service person work for me. He was punctual, he did not give up regardless of how hard it was to fix, and had an awesome personality. I would definitely recommend him to anyone that needed service.
Joseph Specter
4 months ago
Made an appointment at 10pm the night before, and had someone out the next morning on time at 8am. Ken was great. Professional, and definitely knew what he was doing. Definitely recommend.
Nick came at the time he said he would and helped us discover and treat a sewer smell coming from our basement. He was very helpful and professional. He made sure we understood the issue and gave us tips on how to avoid it in the future. We were so impressed with his service that his business card now sits in our trusted services file box! He did a great job!
Robert Wolff
3 months ago
It was a very good visit. Mike did an excellent job today and was extremely professional and well knowledgeable.
Mollie Harper
5 years ago
Our local Roto-Rooter helped us After hours in a pinch! They were very responsive and we had someone at our home within 30 minutes. Our servicemen Nick did a great job and did it quickly. Saved the day!
Sara Williams
6 years ago
I had an emergency and they responded within 30 minutes of my call, assessed situation, had crew at my house same day to clean up, had identified issue and set up plan and executed it flawlessly. Professional, personable, friendly, and very patient with me being stressed out about situation. I recommend them for all services they offer.
William Stevison
4 years ago
Called in the morning about a leaking shutoff valve, and they got to me by 1pm. Don was very courteous and changed out 3 valves with new 1/4 turn valves. He finished in less than an hour, and made sure that all of my faucets worked properly after turning the water main back on. I'll be sure to call Roto-Rooter for future issues.
Andrea Lockhart
2 months ago
We had good service from roto-rooter, that is not the complaint. We have called the company 3-4 times due to an issue with the invoice/something should’ve been under warranty and we were charged more than double what we paid less than a year prior (when it was covered under warranty!!!!!) Each time they have said a manager will get back to us and never has. We argued the payment with our bank, in which we got our money back, but then got a letter saying we were overdue on a payment. On the letter it said if there were any issues, and left an email of a contact person, I have emailed twice and still yet to hear from someone! Poor poor customer service! Would not recommend due to this issue!
I was very happy with the service the was provided. The tech that came out was on time and was very polite and was able to unclog the line. The tech talked me through every step of what he was doing and to make sure it was ok for him to do it. I would recommend this company.
Bailey Meczkowski
4 months ago
My husband took a shower and noticed the floor soaking wet outside of the bathroom. He called Roto-Rooter and they were here within an hour. They fixed a problem that way overdue. They helped take cake of us! Thank you guys!!
Nick W. #6074 was great. He was very professional and did his absolute best to fix our drain. 10/10 for service, kindness, and professionalism.
I was expecting the worst case scenario when we had issues with main sewer line but the guys came out and took care of us quickly! They talked me through the problem, the root cause, and gave recommendations on what steps to take next. So very friendly and kind! I hope I don’t have another plumbing issue soon but will gladly call again and use this business. They took care of us!
Christian was very professional and helpful. It felt like a friend came over to help with a plumbing issue. 10/10 would recommend.
Stephanie Sarver
a year ago
Great service!! The tech Nick #6074 was on time, informative and very pleasant. He took the time to explain the repair that needed to be done and the maintenance to prevent in the future. Never once did I feel like Nick was “mansplaining” the issue, and I felt very comfortable in his presence. Thank you for your professional service Nick, very much appreciated!!
Justin did an awesome job! He came to our home and worked hours to try to fix our issue! It turns out it was something out of his control but he pointed us in the right direction! He cleaned all the water that had collected in our basement! He was very professional! The very next day the water company fixed the issue which is where Justin referred us!
Ashley Bentancourt
a year ago
I had James come out to my house today! He was very professional and understanding ! I am so happy woth the service I got! Thanks for being amazing!
Debbie Anderson
7 years ago
It is never good if you need to call Roto-Rooter however that being said we had a really great experience this weekend. We have had to use them before but this weekend the person that came out was so helpful. Not only did he fix our problems but gave us solutions on what to do in the future. Professional, friendly and very helpful!Thank you!
Todd Davidovits
a year ago
Nick Werner was amazing. Her went above and beyond and was extremely kind and did a great job. He was the best I have used. Thanks!
Jeffrey Comeaux
a year ago
Absolutely amazing customer service. Fixed the problem and even fixed one that he found prior to it turning into a bigger problem. He could have just left it, waiting for it to get worse but instead he brought it to my attention, made a simple fix and and saved me $100’s in repairs.
Kimberly Chalmers
a year ago
Omg, he was so HELPFUL and because I don’t know too much about plumbing he explained everything to me. I most definitely would use the company again as well as refer others. At this point I may even look into going to school for plumbing. He did an amazing job and I thank you so much.
Teagan LeBeau
5 years ago
I was working with another plumbing company who suggested I replace my water heater because the hot water was only lasting about ten minutes. Over $1,700 later, the new water heater didn't seem to fix the issue and so I called Roto Rooter instead. Chris came out the following day and correctly diagnosed the issue. He then promptly scheduled himself to come back out on his day off that week to do the work. He was very informative and answered all the questions I had. I will definitely go through them again next time I have a plumbing problem.
Nathan Black
4 months ago
Team members were punctual and efficient in completing the task.
The last company I used told me they couldn’t guarantee their work because I have clay pipes and gave me an estimate of over $8,000 to replace my pipes if I wanted a guarantee. The service professionals that came out today made me feel much better about having clay pipes and told me it’s just important to continue to have the roots cleared out of the main regularly. They were glad I caught it early so it wasn’t a full clog/sewage backup situation. The woman I spoke to this morning to make the appointment was very courteous. There was about a 4 hour wait time, but they came in about 3 after calling first to make sure it was ok. They didn’t try to upsell me or scare me into thinking I needed new pipes. They also guaranteed their work for 6 months which is reassuring. It was a little more expensive than I thought it would be, but it’s worth it compared to renting equipment and trying to do it myself! And there was a $75 off coupon online. Overall I am satisfied with my experience.
Servicemen cleared basement floor drain and the drain from laundry tub. Excellent service. Extremely clean during clearing operations and mindful of surroundings - used tarps where necessary to protect surroundings. Also performed minor cleanup of floor after the floor drain cleanout - just some wet paper towels was all that was needed. Highly recommend.
Emily Costabile
a year ago
We had Nick W (#6074) come to inspect the drain in our basement that had backed up. He proposed taking a look at the pipe leading out to the street to see if there were roots in the pipe. He did a fantastic job removing the roots (there were SO many) and helped us to figure out that the pipe (cast-iron) was bowing and would likely need to be replaced. Thank god he was so thorough because we would likely not have known there was a problem until the problem got substantially worse. He was so excellent and we will definitely be requesting him if we are in need of services going forward!!
tricia lafoe
5 months ago
We appreciated KEN Boyd’s professionalism and promptness! He was very easy to work with.
I appreciate the serviceman taking the time to double check everything and setting up a camera inspection. This is the 5th house I've had tree roots in my sewer line and the 4th time I've used Roto-Rooter. They have always done a great job. Thank you Roto-Rooter 😊
Katie Puricelli
a year ago
My husband and I walked into our basement being flooded with sewer water. At first, we were unsure what the issue was. Sewer, water heater, sump pump. We got all the water cleaned up after multiple hours. And then saw the source after using the restroom. To say we were overwhelmed was an understatement. Thomas responded quickly, came out to our house within an hour of us calling, explained everything, and was incredibly professional. I was stressed about being unable to find a water mitigation company that could come to my house before end of the week (as two companies i called told me it would be end of business week). I mentioned how taxing the day has been. He advised they have a water mitigation as well as a plumber. He called both. And we had Heather come out to our house same day! In fact, she showed up before Thomas even finished! Both had many calming words and assurance that it was going to be okay. I was walked through the entire process and what the next few days will entail. They both left their numbers and encouraged me to call with any questions. I dont have one negative comment to make!
Jazzon was professional and worked diligently to unclog my main drain. Worked with me to provide the best price and service that was needed
margo witzel
9 months ago
I clogged my kitchen drain at about 11pm and was able to get someone here by 8am the next day. The team was knowledgeable and professional and cleared my extremely blocked drain.
I was having issues with a leaking tub spout while the showering was running, and couldn’t figure how to do it myself. Scheduling an appointment was very easy with Roto-Rooter and I was able to see someone within 3 days. Luckily it was an easy fix, and an affordable price for the labor and parts. Also got advice about future renovations to the bathroom and a rough estimate in case I decide to do it. Grateful to have a full powered shower head again! Will use again in the future and definitely recommend for easy plumbing needs.
Rochella Willett
2 years ago
He got here early & was very professional. After locating the problem, he was able to fix it in a short period of time. Since I know nothing about about plumbing (or the water pressure I wasn’t getting), he explained everything in layman’s terms - without being condescending.It was a Very pleasant & helpful experience overall.
We had toilet backup once more, a yearly occurrence, and Nick W, was helpful enough to explain to me how the issue was occurring and offered to give us pipe cleaning liquid to help keep the pipes clean. Definitely will recommend him for others that need services.
nick bonacker
8 months ago
I am extremely disappointed that the service guy charged me $418 dollars to snake my shower drain. I researched the average price for that service in the St. Louis area and it was between $100-$200. I think your service tech overcharged me so that he could make more money. I will never come back to Roto rooter again.
B. Kevin Isenberg
a year ago
Alan first listened to the issue and comprehensively explained the possible problems and his recommended options for services. As we discussed our thoughts and the reason for the clog in the main sewer line, he listened carefully and made sure and tell us what each of the services offered would provide as solutions to our problem. After we decided on what we wanted he quickly went to work and resolved our problem.
Matthew Foley
4 months ago
The team Mike and Adam did an amazing job. Mike was the trainer and was training Adam. I really enjoyed how great Mike was with Adam on the education. I learned just as much from him. As I was working from home I loved how much they both enjoyed what they did. I was thinking about my own employee and how the customer relations could be shared at a staff meeting. Rotorooter you all are doing amazing work. Keep it up.
Their tech arrived quickly, was very courteous and upfront, and our issue was resolved inside of 20 minutes. Pricing was reasonable, though consistent with a middle-of-the-night emergency call; it could have been worse. Would definitely use them again, though I hope we don't have to. :)
Bob and Drew gave me 100% to figure out what was going on. Two top notch tech's.
Thank you both for giving it your all and not giving up!
I only have one bathroom so when my toilet clogged I needed help same day. Roto-Rooter never disappoints. Repaired hours after incident. Repairman was knowledgeable and extremely helpful. Thank you Ryan!
I received the call upon there arrival as noted by their office. The gentleman was on time as said, he asked me of the problems I was having and explained to me the service price prior to service. Upon excepting the terms he immediately went to work explaining to me everything as to what to expect from the worst to the minor. When he was done he had shown me what was found and what to do in the future to help maintain clear pipes. My wife and I was very pleased with his work and recommendations. He was very polite and helpful. I will recommend Roto-Rooter to all my friends and relatives.
This was my first experience with Roto-Rooter, and I will definitely be using them again (if needed) and referring them to others. Sometimes one does business with a company that has a great product, but the poor service or negative attitude from the rep overshadows the great product. Other times a company can have a fantastic, positive, service-oriented rep, but what they offer is poor quality. Roto-Rooter had the best of both worlds. Tim was the rep, and he not only displayed high expertise while solving the problem, but he did it with positivity, enthusiasm, and friendliness. He was also conscientious and put safety first. I felt like I was treated with the same respect and patience with my questions that he would give to a family member. Sometimes things happen in aging homes that create stress. A poor experience with the repair person can make that stress even worse. Tim at Roto-Rooter allevieted the stress and helped my family and me get back to normal. Thank you to the upper-management at Roto-Rooter for whatever training you give your employees. It definitely shows!
Ken was awesome, very thorough and professional
I was called with a message when a plumber would arrive. Ray (Raymond) arrived in the time frame I was told. Had shoe covers on and was very polite and asked questions as to what was going on. I had no hot water in my master bath shower. Ray determined it was a bad cartridge. He also replaced two shower heads and I now have hot water in my master shower and it is running better than it ever has. Great experience and I would definitely call again in the future. Thank you!
Brendan Carrillo
11 months ago
I'm very thankful that Roto-Rooter was open and taking appointments. James showed up and promptly got to work, and also explained the process he followed. I was very satisfied... And they cleared the drain!
Bruce Barfield
a year ago
Ms. Ruyle did a great job unclogging our kitchen drain. There were multiple clogs in the drain line & Ms. Ruyle skillfully tackled each one until the entire kitchen drain line was cleaned out. It was a tough job, Ms. Rutledge cleaned up the drain area very nicely when finished. If needed this service again I will use Roto Rooter & hope Ms. Ruyle is available.
I love that I reached a person every time I called. Justin was a great technician who communicated well, fixed my blocked pipe with confidence and cleaned up before he left. Thanks!
Jennifer Dickson
3 months ago
Good Service. Arrived on time and seem fairly priced. My dog wanted to go home with Mike !
Justin was our service person who arrived timely and in accordance with what his office stated in regards to time/schedule.He was efficient, knowledgeable, and focused on the task the entire time. He was very conscientious about making sure he kept a clean and organized work space.We have used Roto Rooter several times over the past years and have always been happy with the service. We will continue to use your services as needed.Thank you to Justin for being professional and doing a terrific job!
Glenn Roeder the tech came a day early due to a cancellation. That was very helpful because we had to contact our city manager to proceed with repairs. Glen proceeded to camera our outside lateral. He did a fast and efficient job. The same day we submitted our repair order from Roto-Rooter to our city and are waiting for approval. I am always impressed with this company's expertise, and that's why we have been customers for over twenty years.
Jenny Shaffer
a month ago
Mike and Kyle were prompt, professional, and handled our issue expertly. Mike explained things thoroughly and answered all our questions.
cindy narsh
11 months ago
I couldn't have been happier with all the people I dealt with, and the service provided from Roto-Rootet. The service technicians were knowledgeable, answered all my questions and gave me tips to keep the drains clean. Were they more expensive than other companies I looked into? Some, but with all the work they had to do, including 3 service calls, I'd rather pay for good service. There is such a thing as too cheap and as they say you get what you pay for.
Technician was punctual, friendly and professional. Noticed another issue and took care of it. I always use them and have never been disappointed with the service.
We called Roto-Rooter to clear out our main drain, since we had sewage backing up into our basement. They came out the same day, took a look at what was going on and they explained what the issue was and what they were doing to resolve the issue throughout the process. Mike and Jeremiah were both kind and professional. Mike in particular was extremely knowledgeable and informative about the entirety of the service. I will definitely be recommending Roto-Rooter for future plumbing/drainage needs to anybody who asks.
Md. Saiful Sikder
a year ago
Bath tub water was not draining ,Eventually water drains after long time. The work was done in rental property and I was not physically present there. I asked the technician to provide me the reason for the clogged however no feedback or reason explained to me after the work completion. Disappointed!!!
I was amazed at the speed of Roto-Rooter's response. The service man arrived about 30 minutes after I called. Figuring out what caused my kitchen sink back-up required some expert knowledge. He had the diagnosis in less than 10 minutes, and the work completed in another 45 minutes or so. This is my second experience with Roto-Rooter, and I have now been impressed twice with their promptness, efficiency and friendliness.
Kelly Brinton
6 years ago
I had an issue develop at 8:00 PM , called and right away they were able to find me a technician who could come out the same night with in a 2 hour window. I took it. The technician, TJ, arrived with in 45 minutes! He looked at the problem and gave me an excellent explanation of everything he was going to do before he started. He was fast and efficient in his work and was out the door before 10:00PM. I was Extremely happy with TJ's service, his efficiency, and professional manner!
We've used this service on several occasions and each repair man has been very professional. I want to give a big shout out to Steven. He was just awesome. I want to also say that Melody was so polite and professional when I called. She made it all worth it. Thank you so so much. Yes I would and have recommended Rotor Rooter to many.
So responsive! Had a service technician to my home in under two hours. Ken was personable, knowledgeable, and explained the whole process very well. We typically need to have our lines cleaned out about once a year and we always call RotoRooter!
Sean Gallagher
9 months ago
The crew that came out was excellent and professional. They fixed everything up quickly and the whole process was very straightforward.
Steven B #854 came to our house for a backup that he said in 40 years on the job he has yet to see. Steven walked me through the process and was kind and courteous the whole time. Giving me tips at a first time home owner on what I could do to improve and prevent things like this from happening. In the end Steven was able to clear our blockage and get our house draining properly again!
Tissalie Jones
5 months ago
They were extremely friendly, very professional, knowledgeable, and were done a lot sooner than I expected. No complaints here!
Desiree Baumgartner
a year ago
Mike was prompt, experienced, and professional. He did a great job clearing roots out of my sewer line. Very grateful to no longer have sewage backup!
Jessica Langhammer
a year ago
Gabby was amazing. He thoroughly explained all of my options and was transparent about their corresponding costs. He worked quickly and efficiently and was very personable.
My Technician Jazzon was very Professional, the service was EXCELLENT! He was very detailed and informative throughout the process, the service was affordable. I will definitely be doing business with this location again, and I strongly recommend this Technician ✨🤩
Victoria Lenhardt
2 months ago
Quick response with great communication. They were honest and clear on the issue and resolution. Will continue to use as the need arises.
Michelle Hopper
a year ago
Fantastic job, very fast service both from the time I called and then once he got here it didn’t take long to clean the drain at all. He was very professional and polite
Yannick Blevins
a year ago
The two gentlemen were knowledgeable, professional, and quick. Unclogged the drain and tested to make sure there no issues prior to their departure. Went over all derails at arrival as well as explained the warranty details. Thanks so much! The two gentlemen get five stars however it took three days for someone to show up so had to give the overall experience a three. First day someone showed up but did not give me a thirty minute heads up call as was stated would happen in the email. Showed up while I was helping a neighbor and left. Second day noone showed up and had a 1pm to 3pm block of time. Rescheduled around 6pm for another appointment the next day which is where it actually got fixed. Not my two gentlemens fault at all. Great work guys and thanks again!!
Ryan Wroblewski
a year ago
Jazz was professional, friendly, and made sure to ask questions while still being quick and clean. We will request him if we ever need service again. Thank you, Jazz!
Madeline DeClue
a year ago
Joel arrived sooner than expected and almost immediately found the source of the problem. He was very knowledgeable on the subject and was willing to explain the science and reasoning behind every step he took to repair our issue
Our guy Steve did a great job & fixed our issue(s) he was very polite & explained what he was doing & showed the issues & corrected them. The Wife used a clorox bowl brush cleaner & the plastic disk piece came off & caused us clogging issues in our upstairs line. Steve retrieved it & cleared the pipe. Now we are good to go. Great job Steve. Thanks
Laquanda Robinson
a year ago
Let me 1st say, the tech arrived timely ✅ and remained professional ✅. The ending outcome of the services rendered wasn't favorable. For the amount of money spent( $600+) , I would've preferred absolute confirmation of a clear passage way of flow in our commode. In the end we were told it was either a blockage in the commode itself or either the design of the commode that was hindering the tool from passing through. I appreciated the tech informing us that using the exploration tool further could break our commode and it is likely clear . While the services provided were thorough, we're now facing the possibility of needed a new commode. A life lesson learned after an unexpected expense.
My drains were backing up and Roto Rooter came out last night and recommended that we get the Hydro jetting service. Andy came out today and he was awesome in answering my questions and was very professional!! He explained everything I needed to know.
Jamie was very professional and the service was quick. He was able to fix my backed up sink in no-time! Definitely would recommend.
Robert Koeller
11 months ago
My main sewage line from house to main sewer line was plugged. Technician Thomas Springer was highly professional and knowledgeable in determining the cause and efficiently corrected the problem. He left the work site cleaner than when he arrived. I have worked with Tiger and Inspector Plumber previously and Roto Rooter,and especially Thomas, was hands down the best.
Jessica Barnett
a year ago
Ken came out quickly and got our pipes unclogged. He was very professional and was in and out. He cleaned up after himself and didn't leave anything behind. Very informative and knowledgeable!!!
Danielle DeNure
7 years ago
I would recommend Roto-Rooter. No charge for someone to come take a look and give an estimate. Scheduling the appointment was easy as well. Shawn was our service person and he was both efficient and thorough. He explained what needed to be done, gave a quote and was patient while we decided if we would go ahead with the work. He completed the job in the time estimated and went through and explained what he did and asked if we had any questions. His description of his work on the invoice is very detailed and legible, which today is sometimes hard to find. We were very pleased with his work. Price was a little higher than some other estimates but other estimates required more time to complete.
Gail Williams
4 years ago
I had to have a large section of my main line replaced; the whole process was as seamless at it could possibly be. The supervisor came on the first day to scope the pipe with no charge. His proposal spelled out exactly what to expect. On the day the service technicians came, they completed the job in under three hours, then cleaned the area and spread new grass seed and straw on the lawn to speed the regrowth. They too were pleasant and explained exactly what they were doing.I had an additional (unrelated) problem that required me to use this service a week later. Again, the company called me in advance to let me know that a serviceman was on his way. Bob Sisco did a great job of fixing this new repair and making sure that he did not leave a mess. He was thorough in ensuring that no new problems would surface. He even took care that my cat did not run out of the house while he was going outside to check on the exterior vent. I was again pleased with the service.
Marie-Anne V
11 months ago
Nick did a wonderful job. He was polite, clean and patient with my dogs. He had our kitchen sink flowing in no time and without a sign he had been there.
Ken was great. He explained everything he was going to do. He answered all my questions and provided a reasonable estimate. He was very professional, friendly and reassuring.
Kelly Steinbach
2 years ago
Brendan was amazing! Showed up, evaluated the situation and gave us our price. Within :20 he was finished with augering our clogged toilet and afterwards he even offered to clean the toilet. Great service, on the pricey side, but you get what you pay for. I'd hire them again in a heartbeat.
My plumber, Glenn, arrived exactly on time and was friendly and attentive. He made sure that I understood what he was doing from start to finish. There was no attempt to upcharge or sell unnecessary services. He quickly located the problem, had me unclogged in minutes. Additionally, I had asked to have my floor line camera'd and recorded out to the street to check the state of my pipes. He did this, and while I watched he explained everything we were looking at. Then he marked the location of the lines on the floor for future use. Roto rooter may not always be the cheapest, but in this instance I was ecstatic with the service I received. I highly recommend that anyone who needs quick service in the area ask for Glenn Roeder specifically.
Roto-Rooter came to my house on a Friday evening and fixed the clogged drain in my basement. Thomas did a great job on the drain. Restoration came too and are coming back on Saturday. Two other companies I called didn't have time to come on Friday evening but Roto-Rooter did.
mark leslie
10 months ago
Awesome experience. Thomas was very professional and did a great job. If you use this business ask for Thomas.
Drew Cherven
7 months ago
Technician was delayed but I was called to let me know. Thomas was very professional, thorough, friendly and made sure our kitchen sink draining issue was resolved. We also talked about using Roto-Rooter Preventive Pipe Shield to ideally help address blockages. I had bought it before but rarely used it.
Brenda Gaylor
8 months ago
My technician was awesome. He was very knowledgeable, friendly, and helpful. If I ever need anything else from you, I'd ask for him specifically.
Jazzon came to unblock our sewage pipe and he was very professional, informative, as well as knowledgeable regarding the questions I had. The work was done in a timely manner and he had a very pleasing personality and showed consideration for my family by wearing a mask for our safety regarding the covid virus. Jazzon also showed consideration for our furniture as he carefully maneuvered the equipment into the home. I have NO complaints. WE HIGHLY RECOMMEND JAZZON!!
Stephanie Lucas
a year ago
Ryan was great to work with. He was courteous and gave me all of my options up front. Will definitely use Roto-Rooter again!
The employees were very knowledgeable. I wasn't able to cut through the tree roots in my drain line with a rented roto-rooter, but they were able to use a jet stream and a camera to get all the roots out. They saw with their camera that I actually had a second access pipe in the yard that I didn't know was there. It will come in handy for future maintenance. I feel like they really went above and beyond.
Dakota Kitchen
a year ago
We got Mike as our service tech today from Roto-Rootor and all I have to say is wow. He did an amazing job taking my 2 sinks which were basically not working and now they drain perfectly. Thank you Mike and will be using Roto-Rooter again.
Donald Schaper
8 months ago
We had sewer backup in our basement for the first time, called Roto-Rooter late Friday night and technician Tim came out early Saturday morning. Tim was very professional and knowledgeable taking care of our issue and answering any questions we had, he also recommended steps to do to keep this from reoccurring. Great employee to have on your staff.
Our service tech Thomas really did a great job of explaining what he was going to do, then did exactly what was needed to get things fixed right. Thank you for your speedy & helpful service!
Extremely fast response time! Conner from ROTO-Rooter explained everything very well and then got the job done quickly and thoroughly. I would hire again when I need their services. A big thank you
Our tech Mike was very friendly and helpful. He figured out the problem quickly and had our issue resolved in no time.
We would absolutely recommend Roto Rooter based on our experience.
Our service call was answered after hours in a timely and professional manner, and someone was sent out right when we were told they would show up the first thing next morning. Plumber (Steven) was incredibly professional, friendly, and performed the service in the least intrusive manner while still swiftly completing the job and restoring our home back to it's normal condition. Highly recommend.
Suzanne McIver
2 months ago
Ken was kind, courteous, clear, fast and professional. Thank you so much for fixing our issue!
Justin was the best! He came after 10 PM to unclog my sewer which was backing up in my basement. He was polite, professional, timely, patient and very knowledgeable. I had a stubborn sewer clog, but he was persistent and finished up his work after midnight. While here, he addressed all of my drainage/sewer questions and unclogged my garbage disposal. I used Roto-Rooter decades ago and was happy with their work and pricing. I still highly recommend them.
Glenn came out to clean out my outside drain and he was exceptional. They called me to confirm the appointment and called again when he was on his way to let me know. He was quick, very professional and polite. The drain works great now. I hope I never need to call them again, but if I do I know i will receive great service. 5 star service for sure.
Robert Johnson was very good at my repair. When I had a leak in my dishwasher we were able to determine that the issue was with the appliance. He was also generous enough to inform me that my sink shutoff valves needed to be brought up to code. We did this and it works beautifully. If anyone has a plumbing issue, contact Roto-Rooter! They do WAY more than just clear drains!
Rachel Kramer
5 months ago
I’m very thankful they were able to come same-day and fix my clogged sewer line. Definitely recommend!
Mike was amazing! Very knowledgeable and very helpful! Would definitely use again and recommend! Thanks again!
Had a leak emergency. Roto Rooter was able to see me within an hour and a half. Work was completed less than an hour. I am pleased!
Very professional. Serviced on a Sunday afternoon after finding out basement drain was backing up. Caleb came out, described every service he would be performing, got right to work, finished and left. 10/10 would recommend.
Deborah Duckett
7 years ago
I was extremely pleased with the service I received from Roto-rooter today from start to finish. Prior to the service, I was notified of the name and arrival time of the technician.Mike was very professional, arrived on time and performed an inspection in very timely fashion. He thoroughly answered any and all questions. His willingness to go the extra mile with such a pleasing attitude was a very positive reflection on Roto-Rooter as a company.
Ken showed up on schedule, he was polite, professional and knowledgeable regarding the problem. He worked quickly, answered all my questions and cleared the drain in no time. He also rechecked and flushed the line to make sure things were working properly.
Mike
TJ (tech. 7336) was our service technician. He was prompt, courteous, and efficient. He quickly diagnosed the problem we were having with our basement drain, clearly explained the problem to us, efficiently resolved the problem, and explained explained useful preventative measures that we can use in the future. We were very happy with the service and would highly recommend Roto-Rooter.
Rachel Groesch
a year ago
Thomas was great and did an amazing job. He was very professional and did quality work. My call was after 5PM on a Friday of a holiday weekend and was the most cost effective in the area.
Received excellent service from Allen. He stayed engaged and continued to work the problem until it was resolved. Thank you!
RACE CAR TV WITH SHON
a year ago
My technician was very professional! He did no miss a beat and was very kind.. He also made sure he gave me all of the information about the issue and provided check up servicing numbers that I really needed. Jazzon Jackson thank you very very much!
Very thorough super helpful fast service called and they came same evening
Romain Montes
2 years ago
Nick was great! First tech couldn't clear the thick sludge after 4+ hours with the snaking equipment, he tried hard!! Nick came the next day with the hot water jet truck and was able to clear the clog quickly and run the camera to confirm that the lateral line was not damaged and in good shape for extra peace of mind. Everyone involved was professional, friendly, knowledgeable and hard-working. Thank you!
We had a clogged drain. Called around 9 am and a technician was at our home by noon. Dan was polite, knowledgeable and answered all my questions. He told me up front an estimate of the cost of the job and worked efficiently getting the job done. I highly recommend them.
Rocky Nethercot
7 years ago
Awesome service, every time. I've used these folks a few times now.
They do excellent work, they are friendly, and they protect everything near the work area. They clean up after they are done. I will continue to do business with this company. Glenn and Cody are both friendly and nice to work with.
We have been battling with plumbing issues for almost two weeks ...Air academy came out to do the work ....replaced old pipe but problem didn't fix the issue..called and told them Tuesday evening and was told someone would call me first thing Wednesday morning....no one called so I called Roto Rooter...they sent Dan out this morning...someone was able to cone last night but we weren't available...anywho Dan come un and fixed the clogged drain....waited and checked to make sure it was working and had the camera guy come out....after almost two weeks we have a clear drain and no more backup...
Christine T
10 months ago
Joe (tech 4075) and assistant Drew were great! They came out with a camera to diagnose a recurring problem with our sewer line clogging. We learned a bit more about how roots exist within our very old cast iron line, and how to manage that problem.
Tobias Winright
8 years ago
Just happened to see tech Glenn Roeder working at my next-door neighbor's house, so I asked him if he had time to take a look at our vent on our front lawn. He kindly returned later in the day, honestly told me what was need to inspect and clean our line, and proceeded to take care of it in less time than estimated. He told me what needed to be done in the future for proper maintenance, and he differentiated between what was or was not urgent. I was very pleased with the service he provided for my and my family on such short notice.
I had a severe blockage in my homes main sewer line. My toilet and bath/shower were completely non functional so a quick and effective solution was important. I made my appointment with Roto-Rooter around lunch time on a Saturday for 4pm and a representative quickly called and offered an even faster service time.My service technician, Steven arrived right on time and quickly made an assessment and got to work. Clearing the blockage was proving more difficult than normal but Steven’s 30 years of experience provided some extra tricks that he utilized to successfully clear the sewer line which was incredibly relieving on my end. He then showed me what to look for in a properly operating system and gave me some advice on being proactive in preventing any future issues.I cannot recommend Steven and the team at Roto-Rooter enough!
Marshall Mosley
7 months ago
They unclogged my toilet. It was very fast and professional. The price was a little too high, at least I thought so, but the economy is so twisted so I expected to pay!!!
Both times they came out, they were professional , knowledgeable, and nice. shout out to James and Ken.
Ken inspected the drain and provided very valuable insights. Very knowledgeable, professional and courteous.
The tech who came for the service call was awesome. Jeff did an amazing job and was very informative. The price was affordable. If I am ever in another situation, where I need to have work done again, I will definitely be giving Roto-Rooter a call.
Rebecca Carlos
a year ago
I can’t say thank you enough to this company! I appreciate the professionalism when I called. The CSR was efficient to getting a tech to my house under an hour! I’ll be using them again for any plumbing needs!
Jamie was Tech. Very polite and efficient. Explained everything and was quick in and out.
Peter Schinsing
8 months ago
Original technician tried but couldn’t identify the problem and didn’t charge extra because it would be rolled into the second session. Second technician identified the problem in 20 minutes and had the whole job done in under 2 hours. Hopefully good to go for years to come.
Tim came quickly and diagnosed the problem we agreed on cost and he got his equipment and went right to work. Personable and after finding out our usage gave a reasonable idea of what caused it after he blasted thru clog and got things flowing. In a very unexpected circumstance Tim made it much less anxious and I was confident he did a great job
Scot Jones came to my residence for a stinky situation.Sewage smell in the basement. Scot was very thorough and identified two possible issues. One was the floor drain and the second was the toilet stack.Scot was able to use a camera and eliminate the floor drain as being the issue which saved our household about $5000-$7000.I never saw a plumbing specialist with a bigger smile as he tore up the hefty quote.I hope to never have a stinky problem again, but if I do, Scot from Roto-Rooter will be on my speed dial.
Service technician, Brian W #5555, responded to our request for help. Brian was very helpful and he explained what our problem probably was based on his experience. Our drain was thoroughly cleaned out and with Brian’s help a video analysis will be scheduled soon. Thank you Brian and thank you Roto-Rooter!
The technician, Matt, explained what he was going to do to take care of our problem and he was true to his word.
I am completely satisfied with his work and will continue to use Roto-Rooter in the future.
Daniel Doyle and the rest of the team were very helpful and nice.
Great communication about scheduling of service and arrival time. We were very happy with the service and James and Mike provided in our home. They were professional, thorough and went out of their way to educate us about the issue and how to prevent it from reoccurring in the future. I would recommend them to anyone.
He was a very nice guy and did a fantastic job! Would have him work with me anytime or again rather! Very Knowledgeable as well!Highly recommend…..!
Judy Diefenbach
a year ago
The tech, Steven, was on time, he was personable, very professional,, cleared my drain, explained to me what caused my clogged drain, did not leave a mess, and explained to me what would help to keep my drain clean and running well! He did a very thorough job! I would highly recommend Steven! I’ve used Roto Rooter for years and I’ve always been pleased with the end results! Oh
James was prompt, courteous and very polite. He explained to me in detail the problem and.how be would fix it and gave me a price.rogjt away. He was able to do exaxtly what he said he would and left me a very happy customer. Thank.you James!
Reggie was very professional and courteous. He explained everything to me, did the work in an efficient manner he also wore his mask and was precise in the quality of work.
Randell Hart
2 months ago
The technician that responded explained the issue with our basement drain and stayed until the basement was free of water.
Gabby was awesome! He walked me through everything he was doing. He was so nice & actually joked and talked with me! He showed me the issue and showed me the whole process until it was fixed! I highly recommend him coming to help with your needs!
The gorilla Family
8 months ago
Mike was awesome as always. I personally requested him because he came to my house the first time and got the job done. He will always be my go to tech. Very consistent, attentive, and professional.
Reggie and Andre from Roto Rooter came out and were the greatest!!! They explained to me what they were going to do after they surveyed the problem, THEN they showed me the process and I could NOT be more satisfied!! I will most definitely call them in the future for anything I need regarding plumbing!!
I received a call, as requested, approximately 30 minutes from the arrival of the technician. This was an emergency service and Mike, the technician, arrived a little after 1:00 in the morning. He was very professional and friendly AND HE WORE HIS FACE COVERING. He quickly assessed the issue and addressed the problem. The whole process took just over an hour and Mike was took the time to explain the billing and payment process in these situations. No one would elect to be up at one in the morning to deal with a drain issue, but if I ever have to again, my interaction with Mike would make Roto-Rooter my choice.
Erika Schamens
7 years ago
I called Roto-Rooter and they were here within an hour and fifteen minutes. When you have water flooding in your basement, time is a huge concern. Not only that, but we had had a problem seven months ago and the service agent, Mr. Terry, took some time to help us understand why we were having a problem again. He was able to let me know some of the things we were doing that we had no clue that we were causing a problem with our septic tank. Roto-Rooters quick and reliable service not only fixed our problem but they have also helped us in the long-run.
Called Roto-Rooter on 3/15/16 and they had an inspector out same day. Scheduled drain clean out the next day and done that afternoon. Service Tech, Andy (#2624) called ahead, was on time, helpful and completed work to satisfaction. Would definitely recommend these guys!
The Tech Jazzon was very professional, and knowledgeable about the job he was doing. Very bright young Man with A1 customer service
Laundry drain backed up on a Sunday. Roto Rooter sent a technician out within an hour. Technician was professional and very nice; however, he unfortunately broke his equipment in the drain and exacerbated the problem. Roto Rooter sent a more senior technician (and a trainee) out Monday morning, and they had the issues resolved within 1.5 hours. Very friendly, professional, and explained the issues clearly. Despite the rocky start on Sunday, the company and the second set of technicians made it right
Robert Murray
8 months ago
Service was top notch.
Cost me 780 dollars for emergency service ( man was in and out within an hour).
Thank you for your quick service.
Francis Beecher
6 months ago
Demetric did a fantastic job and I appreciated that he also helped explain the work so that we could understand and avoid issues in the future.
MichaelSorrentino
4 years ago
This was my first time dealing with the company. I called for service at 4:30, they had somebody at my house by 8pm on a Friday night. I was blown away by how quickly they were able to come out. The representative that they sent was well informed, polite, and very helpful. It was a great experience and I will be using them again in the future.
Heather Cox
11 months ago
Steven was my technician and he was great! He immediately knew what the problem was and had the issue fixed in 30 minutes.
I will use this service again
Brian Carpenter
a year ago
This was the 2nd time I have used Roto-Rooter. Both times, they were on-time, professional, and very helpful with any of my questions. This time they sent out Thomas to check my sewer line because I noticed some light debris in my basement drain. Thomas explained the possibilities and did some testing of the line, which turned out to be fine. He did not try to pressure me into making any snap decisions but explained very clearly what my options were if I wanted to take some preventive measures. It's great when homeowners are met with a straightforward approach from professionals and I think he sets a great standard that others could learn from. If I ever have plumbing issues I will always be contacting Roto-Rooter first.
Jennifer Guillen
a year ago
Steve was timely, professional, helpful and informative. He had to clear out tree roots from my line and did it quickly, while updating me on everything he was doing and giving me information on preventive maintenance, how to identify and resolve issue should it happen again. The whole process was super quick and exceeded my expectations.
Sewer back-up gave me no choice but to call Roto-Rooter. Even on a Saturday morning the technician was three hours early!! All my stress, around the situation, dissolved when Justin (the tech) surveyed the scene and promptly got to work. I believe in less than two hours, Justin and I were all smiles and a job very well done! Must also mention Heather, from Roto-Rooter’s Project Coordination team, showing up to help Justin and start my insurance claim process. She was very organized and a welcome surprise! Your team made a very bad situation…end up like butter!ThanksJOEFOX
Jackie DeBarry
a year ago
Justin I, tech # 5936 was very professional and knowledgeable. He was able to open up our blocked sewer in a short period of time. His clean up was impeccable. If Roto Router is needed again we will definitely request Justin I. If he is available.
Sharon Winters
a year ago
He (Jazzon) was respectful of our home. He quickly analyzed what we told him to locate the problem and fix it. Gave an precise time and money estimate and it was accurate when he finished. Based off this experience I would recommend them.
Technician was courteous and professional. Service was quick, and there was no concerns or issues.
Ryan was great! He was very nice, super knowledgeable, and speedy! I love using Roto Rooter and will continue to do so in the future!
Ken provided outstanding service clearing our kitchen drain. I spent a a good while attempting to clear drain with a plain auger. Ken studied the problem. Explained the issues and used a power auger to clear drain. I could have spent all day without a power auger and never would have cleared drain. Call Roto-Rooter first.
matt moriarty
2 years ago
Roto rooter took 3 scheduled days past my original appt date to get to my house after they got my number wrong TWICE!! HOWEVER...my service tech aurther was kind and hard working and would use him again in the future. Thanks for saving the roto router company.
Mark Brooks
11 months ago
The work was done very efficiently and I believe the man's name was Christian. He was courteous and friendly and very informative on how I need to clean up and telling me what he was doing. I would be very happy if he came out again if I ever need the services again.
Tammy Willgohs
9 months ago
Over the weekend I had a clog in my house that backed up my toilet in my basement. I called on Sunday morning and Thomas was here by afternoon. He worked tirelessly for hours to make sure that everything was cleaned out and running good. I would definitely use them again. I also received a call that morning for restoration and clean up.
Penelope Kriz
8 months ago
My drain was backing up and I thought it was only one thing, but it turned out to be my main drain. My tech was great. He made sure it worked before he left.
Super happy with Eddie and Roto-Rooter... My kitchen drain was near inoperable, called Roto-Rooter and within two hours Eddie opened up the drain all the way to the street! Thanks again...Bill L.
Called at around 10 and had a tech at my home by 10:30 on a Sunday morning. Nick was professional, knowledgeable, and courteous. He did an outstanding job while informing me of everything he was doing. The cost was not inexpensive, but the service made it very palatable. Nick did a perfect job, including cleaning up after the job was done. Because of Nick I would recommend and use Roto Rooter of St. Lous again.
Very professional and very kind! And got the job done quick! Thank you!!!!
Carrie Reinert
3 years ago
Had a blockage out front that caused backing up in bathroom. Made my appointment online and got a call within minutes to confirm my appointment. They called this morning to see about arriving early and I agreed. Sent out Brenden #0092 and he was very professional, kind and thorough with his work. Would definitely recommend and will call them again if ever needed.
Stephen Lancaster
a year ago
I am giving 5 stars because of the guy that came out the second time (problem wasn’t fixed fully the first time) He was very thorough in his work and explained the issue and why he thought it wasn’t fixed the first time. He spent time getting everything done that needed to be done and didn’t rush through it all. He was very kind and helpful!
Vanika Spencer
8 months ago
Connor was on time and did a fantastic job explaining what he was working on and recommendations on how to keep my pipes clean.
The technician arrived on time. He was professional and explained things well. He was able to take of the issues in a timely manner
Candice Martin
8 months ago
I would’ve given 5 stars because the gentleman were nice as well as efficient. However they did not fix the issue. Less than 2 weeks my sewage backed up again.
We had an issue with sewage backing up into our basement. We called Roto-Rooter and they sent workmen out 3 different times. They charged us without actually fixing the problem.Jazzon came out, he told us what the issue was, and he fixed it. He was professional and efficient. Thanks so much Jazzon.
The technician was patient with my problem and spend time to answer my questions and concerns. He was thoroughly explain the process and spend time to clear the clog and spend extra time to run the auger to ensure it's all clean up.
Alyson Harper
9 months ago
This was our third time using them for various plumbing issues. They always schedule us quickly and do the job well. Very reliable.
Gabby arrived early, diagnosed the problem quickly and got my sewer line clog fixed really quick. He did an amazing job of explaining the problem and all costs involved so I could understand what was going on. He was also incredibly careful to get the job done correctly the first time.Also, Roto Rooter picked up the phone at 10:30 at night and had the plumber here first thing in the morning, incredible service! I am so grateful that they took care of me so quickly and with such professionalism!
I really appreciated Ken’s service and the fact he explained everything very clearly. He solved two of our issues in one day, being that one I had not mentioned when making the appointment. Thank you!
Shawn was great! I had multiple jobs that needed to be done and he hammered them all out in the same day. I definitely use him again in the future.
Courtney Hagerty
a year ago
Nick W. came to fix our washer drain pipe, and we asked him to clear out our main pipe while he was there. He gave us an honest and professional opinion to all of our questions and concerns. I highly recommend requesting him if you are using Roto Rooter. His tech number is #6074
Roto-Rooter was great to work with. We had our main sewer line back up at like midnight. I called, got somebody, and had an appointment in minutes. Dan came out and was timely, informative, knew exactly what the problem was, and did a great job. They were a little pricey but not terrible. If they could come in around the $175 to $200 mark for a basic snaking, they would get a 5-star review from me. Thanks!
Kimberly Fischer
11 months ago
Clogged lateral/main line. Technicians Reggie Taylor and Trey were fabulous. Punctual and professional and very fine gentlemen. They determined the problem and knew how to fix it. I would not hesitate to recommend the company... and more specifically Reggie and Trey. Thank you Reggie & Trey!
Watch out for this roto rooter driver he cut 3 people off bobbing and weaving through traffic like the indy 500 in a 1 ton van....this guy is gonna kill someone when I confronted him at the stop light he got out of his van at the red light n wanted to kick my ass for taking pictures of his plates ...plate number 3CS 713
Very timely in responding to my request; arrived within an hour. Ken was very professional and explained everything clearly. Would definitely use again
Tom arrived on time ,was professional
& friendly. It took him no time to diagnose & fix the problem. I am very happy because you never know what to expect when you call a plumber.
So, I will call Rotorooter in the future when & if I need a plumber .
Mike and Kyle did a great job of explaining the issue and getting it fixed right away. Prompt professional service. Would highly recommend!
I called Roto rooter at 9:15am to schedule an appointment by 10:20am They had already been to my house fix the clog pipe and had left. Very fast and easy experience.
Mike was fabulous! Very knowledgeable, personable, friendly, compassionate and just an all around great person to work with during these stressful times. If you ever need any plumbing maintenance hopefully you will get Mike!!!
Steven was very professional. He was on time and went straight to work. Assayed the situation and fixed it in no time. Very pleasant individual and I was very pleased! If your company is needed again, please send Steven!
Thanks!
The repair man was held up at his job before us but the company contacted us to let us know it was taking longer and called again when he was en route. The work was done efficiently by Mr. Brought with no mess left for me to clean. He showed me the drain flow to ensure it was as it should be. I appreciated everything from the online appointment scheduling to the 6 month warranty on his work!
I called Roto-Rooter to help with a basement floor drain and water seepage after running water for some time. The company had a technician come out within hours, diagnosed and resolved the issue. A huge thanks to Roto and Reggie for fast and friendly service! 5/5 stars
We had a super slow drain- come to find out we were 6 inches from a major sewer back up! Jeff came out in the afternoon for a slow drain and ended up staying late- he didn't leave until the job was done. I was very impressed with his dedication and how thorough he was getting the job done. It was a lot tougher than we expected, and I was very happy he completed the job the same day.
Rooter Rooter called 30 minutes prior and the technicians were right on time. The walked the perimeter and were able to determine what work needed to be done. They completed the job in roughly an hour and explained the process as they were doing it. Wonderful service.
Ronald Nelson
4 years ago
First, I was surprised when I called that I could get service on a Saturday without paying a premium . My service was ordinary, not an emergency. My technician was delayed by one hour but I received multiple update calls keeping me informed. My technician, Bob Johnson, was courteous and efficient. He carefully explained the work he would do and the cost of both parts and labor and applicable discounts for multiple work before beginning. He completed the work remarkably quickly. The kitchen faucet repair required a new faucet, which he had to delay until Monday due to the special nature of the faucet mounting. He also checked the home water pressure and found it was 135 pounds--way too high. So he replaced my 28-yr old main income line and brought the pressure down to 45, which will preserve all my water-using appliances. He returned as promised on Monday and efficiently completed the kitchen faucet replacement with a much better quality faucet. I am very pleased with my experience and the results.
The€ Tech was very helpful suggestive polite he took of floor while going back & fourth didn't leave after he was done explained all that I needed to know to ease my concerns glad I calledŕ
Tammy Jennings
8 months ago
Really appreciated Jamie and his efficiency. He took time to explain everything and the probable cost before he began.
Tiffany VanSant
7 years ago
I called Roto-Rooter on a Saturday morning with a back up issue and they were out within an hour! The tech that came out was very polite, careful and did his job well. It was one of the best techs we have had. We have used Roto-Rooter mult times in the past and have always been very pleased with their service.
Lori Collier
8 months ago
From the person who answered the phone to the service provider, this was a great experience in spite of needing our kitchen and laundry stacks cleaned out. Our service tech explained everything he needed to do and even helped me move all the basement stuff that was in the way. So nice!
James Dwyer Lay
3 weeks ago
A very straightforward process! Would recommend Roto Rooter!
Stephanie Causey
2 weeks ago
The maintenance man, Gabby was so professional. In addition to fixing the problem, he highly educated me on how to fix it and how to prevent it from happening again. All the things they don’t teach you when buying a house. Super super nice! 10/10 recommend. ⭐️⭐️⭐️⭐️⭐️
Excellent experience. I had Pat come out and work on cleaning roots out of the outside line. Not only was knowledgeable but he was friendly and a very customer oriented technician. Fixed my issue in a timely manner and gave me tips to use in the future to avoid having major problems. I will definitely call them again should I have any issues. I was very satisfied my visit today.
Mike and Kyle were prompt, knowledgable and professional. Thanks !
Adrian Stevens
2 years ago
Service was excellent!! The guys explained the scope of work and went over and beyond to chase down our issue and formulate a plan of action. We had never used a service to handle a drain clog issue and couldn’t have been happier with the service provided.
Able to make appointment online for a time frame that worked best for me. Technician called ahead of time before heading to my place, and arrived when he said he would. He did the best that he could with the circumstances that we had and offered us a variety of options. He gave his personal suggestions but respected what our decision was. Only reason that I did not give 5 stars is that I felt the pricing was a bit higher than other companies in the area.
Adam Wehrmeister
a year ago
Ryan did a great job quickly diagnosing where the blockage was and getting it clear so the sewage would stop backing up into the basement. Thank you Ryan and Roto-Rooter for helping me so quickly when I needed you!
Nathan Brasher
8 months ago
very responsive especially on a saturday morning same man very professional fixed my problem not once but twice and also related on a personal level of helping me prevent and solve my problems. give my man a raise!
danielle haley
a month ago
Allen was very professional and helpful. And got the job done quickly
Service: Main line and sewer lateral cleaning. Tim was professional and thorough throughout his visit. He was able to determine that there was a blockage in our sewer lateral from our builder. You could tell he is very skilled in what he does but he also took the time to do explain the next steps to ensure we were confident in the process. Tim showed work ethic that is hard to find nowadays. He continued to work through our issue that we have determined is from when our house was built and has helped provide the steps to complete this process so we do not have issues again. We would highly recommend Roto-Rooter and also recommend Tim as your service provider.
Katie Goodson
2 years ago
One of our big auxiliary lines that fed to the main pipe in our house was clogged. Tried snaking it ourselves and poured all kinds of chemicals down the line but no luck. Scheduled an appt with Roto-Rooter online late at night and they were out the next day. Mike, our plumber, asked me some questions and figured out the problem and got it fixed in under an hour. He was friendly, did a great job, and the cost was what we expected. Would definitely call them again if ever we had another issue like that.
I had a cracked PVC pipe below my toilet. I originally set the time for them to come out Friday between 4 pm and 8 pm. The manager called a little before 4 to reschedule. This was great! With other companies I've dealt with they call 2-3 hours into the window. I rescheduled and Don was able to come out first thing the next day. He did a great job! I was a little nervous that he would have to cut into the floor or wall, but he was able to get it done just by cutting the pipe!Don then was able to put on my toilet and take care of everything for me. If you ever use Roto-Rooter, hopefully you get Don! Thanks again!
Aidawn Hernandez
7 months ago
He did the work but after turning the tub on for a few seconds, flushing the toilet, and turning the sink faucet on he immediately quoted me $418 because I’m a young female that doesn’t know any better. My boyfriend then went and said he wanted to get other quotes and the man immediately dropped it to 280. I unfortunately won’t be using roto rooter again.
I called these guys and someone was here in less than two hours. The worker was courteous, understanding, and communicated clearly what he would do in response to our problem, and how much it would cost. Another gentleman gave us an estimate for clean-up but ultimately it was such a small mess it didn’t make sense for us to employ professionals for it. Roto-Rooter solved our drainage issue quickly and efficiently, for a reasonable price.
This was my second experience with Roto-Rooter, and it was just as pleasant, and quick as the first time. From the people on the phone with the initial contact, to the man, (Mike) that performed the work, I was extremely happy with their service, professionalism, and courtesy. I would recommend Roto-Rooter to anyone, and will continue to use their services in the future. Thanks, R²!
Justin was quick, professional, and courteous. Let me know exactly what I was in for and how much it would cost. Answered all my homeowner type questions (my knowing nothing about drains after they go past the floor) with humor and honesty. Would highly recommend if your children also flush toys and other items down the toilet.
Seth Elschlager
9 months ago
I had Roto Rooter (StLouis) come out to snake our bathtub drain due to a clog. Mike was the technician. After I explained the issue he was very up front about the cost for drain cleaning services and his thoughts on the matter. He was very friendly and professional and gave me reassurance. After successfully clearing the clog, he cleaned the area up and put everything back together. It was a good experience and I would recommend the service to anyone.
Jazzan was are technician and he was very respectful and explained everything he was doing very well. Was a fast clean out job and he cleaned up after he was done. Highly recommend him and his company to anyone in need.
Anna Deutschmann
a year ago
We had just moved into a new house and our master bathroom shower was leaking into the basement! Needless to say we were heartbroken. But we called Roto Rooter and they were here to help! We called on Saturday and they were here by Tuesday. They did not come in the original time frame but they called to let me know they were expecting delays! Still got it done & now our shower works! Thanks Carl
Laura Phillips
a year ago
Nick was awesome, from start to finish. Very professional, extremely helpful. And took the time to explain the process very thoroughly! Great job!
Ed de Guzman
9 months ago
Plumber arrived on time as promised. Work quality is excellent! Will definitely do business with them when needed.
Diana Chambers
5 years ago
Nick (tech #7337) was very nice and very helpful. Gave great advice, was very knowledgeable!! I will definitely ask for him next time we have a problem. I think he gave us the best price he could, throwing in a coupon and containers of enzyme, but I still think RR's overall charge seemed high.
We had a fantastic experience with this Company. Brenden went above and beyond to ensure that our drain backup issues were resolved quickly. He was very knowledgeable and professional. Second time using Roto Rooter. They always do a stand up job. Will recommend to others
Customer Service and Service was great from start to finish. Service guy Eddie was very professional and he educates his customers. The saying for me is “one call and that’s all. I recommend the service guy Eddie for employee of the year:)
We had a large clog that I was unable to remove with my small manual snake. Jazzon was great - showed up right on time, was friendly and professional, and took care of the issue in about 45 min. Great service.
The technician Robert Johnson arrived quicker than expected. Then he fixed it quicker than expected. Last he charged me less than I expected. This was a great experience! I will use Roto-Rooter from now on and request Robert Johnson by name going forward. I suggest you do the same.
Eric from Roto-Rooter called and gave me 30 minutes notice then arrived right at 30 minutes. He was incredibly professional, friendly and spoke very well of his company. More importantly Eric and Roto- Rooter delivered what they said in a timely manner and done right. Overall great experience and A+ employee in Eric.
Matt(3964) did a great job on sorting out the clogged basement floor drain problem. He arrived just within one hour after our call on a late Thursday night. The problem was sorted out and even stains left on the carpet were removed before he left. The service was very professional with a great attitude and the Price was very reasonable too. I will recommend Roto-Rooter to all my friends.
Riqiea Kitchens
a year ago
Came out promptly, on a weekend, for a sewer blockage that caused minor water damage to an unfinished basement. Cleared the drain. Did share the opportunity for free quotes regarding other services that were relevant. Pleasant and professional.
I like to take this opportunity to thank my technician Brian Watson he was very professional. He stayed very calm cool and collected when dealing with my landlord who was very irate and telling him that he didn't know his job but he was very professional and was able to prove them wrong and conducted himself in a very professional manner.. he even took out additional time to make sure that I as his client was very satisfied with his service he ran a snake outside to make sure the line was clear and then ran a second snake in the house to check the line and make sure that it was all so clear I was very pleased and satisfied with his service
Technician, Reggie Taylor 5212, visited our house on a Sunday morning to unclog the kitchen and laundry room drains. He was courteous and professional and took the time to explain the issue and then took care of the problem in a short amount of time. Overall it was a great experience and Reggie’s pleasant nature made us happy we called Roto-Rooter. We would recommend the company and Reggie to our family and friends.
We had a suspected block in our main sewer line leaving the house. James was on time, nice, professional, and got the line cleared quickly. He made sure to test the line extensively before leaving to ensure the problem was indeed solved. The flat rate price was $395 ($320 with $75 online coupon). A bit steep, in my opinion, for an hour and a half of work, but there could be instances where it takes much much longer and then it’s probably a bargain. All-in-all would consider using again, if necessary.
My technician was prompt, courteous, professional and knowledgeable. He quickly identified the area of the clog in the plumbing run and explained everything in a clear way to me, before performing the repair. The repair was quick. He also tested his work for defects and cleaned up his mess before leaving. Would recommend for any clogged kitchen pipes.
Brett Thuston
a month ago
Ken showed up on time and was courteous and professional upon walking into my house. He explained the service thoroughly, ran through options, and provided me with information to help down the road. 6 out of 5 stars for him. Thanks Ken!
A Google User
7 years ago
We had our sewer line back up late at night. We were in a bit of a bind because the landlord had planned to have the property inspected the next day. Roto-rooter had someone out within the hour and had the problem taken care of within 45 minutes. The technician was very polite and courteous. He made sure to work as quietly as possible since we also had a very crabby toddler who had finally fallen asleep. We definitely appreciated the professionalism and quick response to the problem.
My washing machine backed Saturday afternoon and my husband called and they offered to come out that day. We ended up booking for Monday afternoon but they had an opening Monday morning and offered to come early. Mike was extremely polite and thorough and got me back up and running in no time. He also gave me some pointers on how to keep the plumbing clear and operational.
David Buchanan
10 months ago
The techs did great work - fast knowledgeable professional courteous. Most appreciative of the help when we needed immediate help with sewer clog.
Heather Aubuchon
4 years ago
Our tech was Glenn. He showed up prior to the window we were given and we feel he really cared about his job and doing it correctly. He went above and beyond. He was super nice and professional as well. Thanks Glenn!!!
sue robertson
11 months ago
Came within hoursOur basement drains were clogged and they guarantee for a few months!Love services like thisPricey but what plumber isn’t and service same day was necessary
Our sewer drain was clogged. No fun! I called at 8 am and was offered service by 11 am. Amazing! The serviceman was prompt, professional and had the problem pinpointed and repaired within an hour. When he left, everything was clean and in place. I am very pleased with the service.
Mike came on time, told us what he was going to do and what it would cost. He also let us know there could be unexpected events that could change things. He kept us informed along the way and gave us options for additional services that might help prevent some problems down the road. Finally, he was very patient when I had to spend a bit of time emptying a closet so he could access a stack. He was very pleasant and I felt confident he knew what he was doing and was honest in his recommendations.Bob came later and inserted a camera to see if there were problems deep in the pipes. He, too, was pleasant and efficient.I would definitely recommend Roto-Rooter to anyone needing their drains opened up.
Nicole Bonsignore
a year ago
Ken arrived within a couple hours of me first calling Roto-Rooter to have a backed up floor drain assessed and remedied. The work was done quickly, and Ken was professional and friendly. I am extremely satisfied with the quality of work that was provided.
Mike was the service man who did the work of cleaning out a Basement sewer hole which was clogged. Before he started any work, he explained that he would try to clear it from the outside pipes, which would be one fee, and if that did not work, he would need to bring equipment inside to continue the work, which would be another fee. I appreciate the upfront explanation, so that there were no surprise fees.He was extremely professional, very courteous, very prompt and worked diligently and quickly. The matter was resolved very quickly, in under 2 hours total! He stayed to be sure that I ran all commodes, kitchen sink, shower and sump pump to be sure everything ran clearly before he left.What was very satisfying and gave me a sense of security, was that we had used Roto-Rooter in the past, and Mike could access all the notes from the previous times, so he could know what to look out for, also.This is something that has happened in the past (due to our old pipes, Tree roots, and the area), and it's reassuring to know kind of what to expect, because they keep the notes on file. I would definitely continue to use Roto-Rooter in the future, should the need arise (No offense, but I Hope I do not not need your excellent service in the future.. lol). I would recommend Roto Rooter to anyone with these issues. Thank you!
Tyrone Leslie
8 months ago
Sean was very professional, he was very patient with us and answered every question that we had, he fixed the problem very quickly and he even cleaned all the areas that he worked, i will be permanently using roto-rooter for all of my plumbing needs, 5 stars all the way!
Raymond Erdey
9 months ago
They came out on the weekend to take care of a backed up sewer line. They kept me informed on when the technician would arrive. They performed the work in a professional and friendly manner. I plan to use them again for my plumbing needs in the future.
Sports Design Group
a year ago
I found water damage in the ceiling of my basement under my washing machine. They came out and did an extensive investigation into the source of the water. They concluded that my plumbing was not the problem. The technician was great. If I could give them 10 stars I would. The best part was that he didn’t charge me a thing. I highly recommend.
Was amazed at the fast and efficient service from Ryan at Roto-Rooter. The cap on our stack burst and they arrived less than two hours after I discovered it and called. He explained the problem and quickly solved it. Price was reasonable as well. Would highly recommend!
Adria Simpson
8 years ago
I was in the middle of doing laundry when our main line backed up. Glenn was sent to handle the call. He arrived quickly and was very friendly not only to my husband and I, but also to my annoying barking dog. He was thorough in providing us with information and took care of the task efficiently. All of this on a day with 105 degree heat index! I would recommend Glenn and Roto-rooter to anyone experiencing plumbing issues.
Annie Dell Designs
4 months ago
They were easy to schedule an appointment with, good communication, on time, polite, professional & knowledgeable.
Angela Staley
10 months ago
Came to my rescue quickly with a backed up laundry drain. They did the work efficiently and cleanly! Technicians were courteous and professional. They Even showed me a potential future problem that I will be keeping my eye on.
Michael Reames
a year ago
Excellent service. Quick and efficient. Highly knowledgeable. Polite and professional. Was able to get my problem solved quickly and explained the problem as well as how to mitigate it in the future. Would call again.
Brandon Tarrant
7 months ago
Thomas was very professional, and timely to get the problem figured out and fixed. He stayed to insure all was working properly and explained everything to help prevent it from happening again.
Anthony Gartner
a year ago
Eddie was extremely professional and went way out of his way to try and work with the homeowner. He had no problem working with us at Rebuilding Together STL to try and repair the issue for our homeowner!
Jazzon showed up and went above and beyond. He quoted me a fair price and later discovered there was a brink in my clean out causing a stopage. He spent 3 hours getting the brick out and didn't charge me any extra. Jazzon is the man! If he ever started his own buisness I would use it!
Roto Rooter solved a headache for me. My basement drain wasn’t draining and the technician took care of it plus took an extra step to make sure another nearby drain was clear for me. I really appreciated that. He was really nice and professional. Thanks Christan!
Eileen Carlson
7 years ago
Mike came out to clean the drain at my house. He was very professional. He worked quickly and efficiently. He discovered an offset i our sewer line and told me who to contact and how to get it repaired. I wouldn't have known who to contact without his help. I'll use Roto-Rooter plumbing whenever I need plumbing services.
Great service! They're fast and Reliable. Mr.Iavar searched for the outside drain that no one know where it it was, he cleared the inside drain and did a thorough job to make sure the drain was cleared And he did it so professionally, respectfully and politely. I couldn't even imagine how great the other employee could be better. Even the call was great, pleasant and enjoyable. I would HIGHLY recommend to everyone for any type of plumber work.
As a business serving families during a difficult time, it’s not good when your bathroom drains overflow!We called Roto Rooter and they responded quickly, found the problem, and cleaned out the issue! It wasn’t an easy task, but the service man was friendly and professional. The price was also lower than expected.
I am retracting my perfect rating until my issue is resolved. The sink removal went good and I also had the tech replace the flusher in my upstairs toilet which he did. The problem is this toilet is still making flushing noises every 10 minutes since Friday. My sleep has been disturbed making for a bad mood. I called on Sunday to get this taken care of but now I have to wait another day until Monday. I was told more charges depends on what is found. I am a senior on a fixed income and this original charge of $565 was devastating to me. I will change my rating when this is resolved with no charges but right now I’m not happy having to get this done again and use another day of my time
Rachel Werner
2 years ago
Technician was superb. Explained every step during the process as he was doing it. Professional and courteous the entire time. Recommended preventative measures to take with in depth explanation. The company should be proud that he holds his job performance in high regard and has exceeded my expectations.
James did an excellent job. The repair was quick and a great value. suggestions were made for how to avoid future issues. Overall a terrific experience. Will definitely be using the company for any other future issues in my home.
Clarissa Smith
a year ago
Mike is a senior technician that came for my second visit for a stubborn drain. He was very professional, explained the steps, the risks and answered my questions before proceeding. Once done, he was great and telling me what he did and how he went about it in very logical way. Furthermore, he gave me a second opinion on a separate unrelated plumbing issue I’m having with his same logical manner. James, a trainee, accompanied Mike and was incredibly polite-I mean incredibly-which you don’t find often with the younger generation or from all of RR’s younger staff. Very happy
Katelyn Casserly
a year ago
Chris was a huge help and helped trouble shoot what could be the issue going on with our old house. He was extremely professional and got the job done quickly.
I had the pleasure of having Nick Werner servicing my main sewer line. He was very knowledgeable of what he was doing and took his time to explain what the issues was. I highly recommend Nick and commend he for his work done. Thanks to him I no longer have a sewage backup in my basement and he also took his time to remove the clay debris from my main line (due to a poor work done previously). I highly appreciate his service and I’m great full cause now I can finally start my move process into my home......Bottom line service was great he was professional and friendly.... Give that man a raise LOL
Meagan Zimmer
9 months ago
Great service! The tech was very knowledgeable and helpful, and arrived very close to the stated time.
Just an update, I had to have a technician come out today for emergency service. Much better experience than last time. Nick (tech#7337) was friendly, professional, and did a great job keeping me informed with what he was doing/what the issues were. 100% turnaround from my last experience
Great service, Steven was very helpful helping with our sewer line blocked up. I called at 11 pm on Friday and the drain technician came out at 8 AM, was able to fix it by 10 AM. Very professional and communicated well.
Meredith Murray
10 months ago
Quick and professional clean out of backed up floor drain. Great deals to take advantage of, and good advice for maintenance going forward. Will use again.
Driver was extremely nice and informative. The service did seem rather expensive though. He was here for an hour and was $264 and gave us a $40 off coupon since we have used them before. They are always cordial and get the work done quickly.
Donna Avalos
11 months ago
Very satisfied with the sewer cleaning job. Professional and technician was on time and problem resolved. This was a difficult job since we have an older home and our cap would not come off and it had to be chiseled out.
Mike Millard was the friendliest service technician I have ever encountered. He explained everything he was doing so it was easily understood. He was very polite. He was practicing great social distancing, wearing his mask and gloves. Just a true pleasure to work with. Please hire a bunch of techs just like Mike!!!
Druddha Mann
7 months ago
Water Back-up.Quick and Efficient Service.Technician Connor 3357Was Kind, Informative, and Respectful of my House.Very Happy Customer!
Gabby was an excellent technician. He was professional, nice, and answered all of my questions. He explained everything that he was doing and allowed me to verify that the everything was repaired. RR, you should recognize this employee, he exemplifies great customer service. Thank you
Cory Hanstein
11 months ago
Very good experience! I was able to get a technician out quickly and the service was top notch. Tim even took the time to teach me how to fix smaller items. Would definitely recommend!
Mike called and arrived exactly as planned, explained all the options and new stuff (hadn't had Roto-Rooter out in about 7years as they did such a phenominal job before!) and he did a preventative cleaning of the drain with camera view as well. Mike was in and out in just 30minutes, cleaned the line, showed me a potential drain problem in the future, gave some great advice...and even found the long ago buried outdoor service pipe under 6 of dirt! Mike was awesome!
Valerie Edwards
11 months ago
The guys were great and professional. My service was under warranty and I didn't have to pay. I will definitely refer you to my friends and family!
Had my laundry room drain backup late on a Thursday night. Got online and scheduled an appointment for Friday morning. Tim was the tech who came to clear the clog and was within the 8am to 10am time frame as scheduled. Tim was very friendly and easy to talk to. He and I discussed the issue and any past issues, and he was successful in solving the blockage. Outstanding job and service. Very thankful to have this fixed so quickly. I've used another plumber once before and they had me wait several days. Highly recommend Roto-Rooter and Tim's service.
Melissa Tierney
a year ago
Ryan did a great job. He was professional and answered all my questions and made sure everything was in working order before he left . I will always continue to use Roto-Rooter for all my plumbing needs . Thank you
Christie Spires
a year ago
We called Roto-Rooter at 10:00 pm due to clogged drain and backing up in our basement. They called 7:30 am next morning and sent someone out right away. Steven was our technician and was very professional and helpful with giving us tips. He cleared the clog pretty quick. Thank you so much for your help! You saved the day!
It was the wrong time of year to get a sewer blockage. But the tech was courteous, efficient, and kind. Took them a while to get him to us, but was worth the wait!
Great work, $400 to unclog the bathroom sink is a bit too much.
Byron was professional & determined on a late Sunday afternoon. He did a fantastic job! We have used your service several times over the years and as I told Byron, it always seems to be a Sunday. Your prices are reasonable and your service has always been outstanding. Appreciate your service & availability.
Shane Loewenstein
a year ago
Jazzon was friendly and was able to fix the issue in a timely manner. I’m on crutches with a broken ankle, so I appreciated him being accommodating for that, and not leaving behind a mess. The process was the furthest thing from a headache and I would recommend Jazzon and Roto-Rooter to friends!
Danny Ohlendorf
a month ago
Explained the process, pricing, and summary of actions. Discussed other services that could prevent further issues. Very friendly and not coercive at all in trying to upswell anything. Great job.
Dana Andersen
4 months ago
Adam and Mike were Great! They cleared my drainage system quickly and were very professional.
Cindy Nieukirk
11 months ago
Reggie and Trey were wonderful! They were very professional and provided ease of conversation. Reggie explained the process involved to do our job from start to finish and lead the project. It was always apparent they both have a 'client first' approach. We couldn't have asked for better service providers. We highly recommend Reggie and Trey. It is recommended that Reggie be promoted to upper management and both receive pay increases. They truly are that good.
Alvin Williams
a week ago
Watching the process from start to finish convinced me to pick them to get the job done to our satisfaction.
Kosmic Flows
5 months ago
Ken came out and was very nice and helped unclog my toilet, he explained what the problem was and had great customer service
Jazzon was very polite and professional. I feel he really took the extra steps to resolve the problem. Great interaction!
Update: I was contacted by Roto-Rooter, and they have agreed to refund $200. I’ve upgraded their review to a 3-star. They would get a 5 if they changed their billing practices.Originally: “The service was a ripoff. They charged $418 to clear a shower drain, which took about 15 minutes to complete. Would not recommend them to anyone.”
Sewer was backed up; Roto Rooter responded within a few hours; cleared it out quickly. Technician very nice and knowledgeable.
Christine Graham
3 years ago
Excellent work done, at a reasonable price, same day repair as the phone call..
Brenden my service man was very knowlegable, polite and professional!!
He is definitely an asset to your company
Christine Graham. 5/21/2020
Michele Duvall
a year ago
Our technician was very knowledgeable and walked me through the whole process. He was able to get the drains cleared quickly and didn’t leave a mess behind, which has happened with other companies. I would definitely use Roto-Rooter again, but hopefully I won’t have to.
lottie castleberry
8 months ago
Less then 10 minutes my line was open
My teck explained every option available to me. I will differentiately use this co for all plumbing needs again. THANK YOU!!!!
Thomas # 8440
The service was fantastic. Our technician James had a rough job unclogging our kitchen sink. It took nearly 3 hours of work but he got the job done and was very friendly and professional. Never heard any complaints from him and he completely cleaned up the sink and the floor and put everything back under the sink. The fee was a little pricey but worth it for that kind of service.
Debbie Caldwell-Miller
4 years ago
Amazing service. Called over a holiday weekend and got service that day! Very satisfied. Eddie the guy who came out was very professional and super helpful. He walked me through what he was seeing and how I can best prevent any blockages or buildups in the future
Alisha Williams
7 years ago
We were very pleased with Roto Rooter's emergency services. I manage an Independent Senior Living Building and we had an issue on a Friday night. We called Roto Rooter and they were here within the hour. The service man, Mike, was great. He worked efficiently and even cleaned up after himself. He was friendly and didn't make us feel like we burdened him at all.
Michael Clutts
a year ago
Our Technician, Ken Boyd did a fantastic job today! He arrived on time, was professional. and is very skilled at his job. He went above and beyond in trying to solve our drain issue. I also appreciated that, as he was going through the process, how he explained what he was doing and what he found in terms that were easy to understand. I would highly recommend Ken (and Roto-Rooter) for all your plumbing needs!
Arrived early. Awesome.Did a quick test to evaluate.Cabled up to house. Removed sludge and tree roots.Cabled to the street.Tech was friendly, professional and explained everything he was doing along the way.Hopefully I'm good for many more years!
Nick was very professional and thorough. He made sure my main drain pipe was cleaned out and water was running through it. He was very tolerant, and answered my many questions. He was very good at explaining things so that I could understand them. He also made a couple of recommendations as to things I can do in the future to hopefully avoid another clogged drain pipe.
Melissa Usher
2 years ago
I had an appt scheduled for the next day but our clogged toilet turned into an emergency situation. I called to see if we could get someone out that night and they informed me they had 2 technicians in my area and they would send one out when they were finished. Within the hour they called me to let me know someone was on their way and it would be about 30-45 minutes. Brian showed up within that time. He looked at things, asked questions, and explained pricing with me before starting anything. When I told him that we wanted the toilet unclogged and him to clean the main line since they were there, he made sure I understood it may not be necessary and how much it would cost. We told him to do it anyway and he did a great job! Very polite and answered all questions.
Very professional in service, and helped solve the problem quickly, while doing best to minimize expense.
Kenneth was very professional and provided great service. Thorough with a good work ethic, very reassuring, very likable guy. If I ever need service I’d prefer Kenneth.
Your service technician Pat, was extremely helpful, personable and knowledgeable, explaining the process he was about to undertake, and further explained the procedures to eliminate a problem in the future. He was very neat entering the house with his equipment, and made sure that the work space was neat and in good order when he finished. I would definitely use Roto-Rooter again for my plumbing needs in the future.
Veena Balasubramanyam
a year ago
Roto Rooter was very prompt in responding to our call and a service technician was sent in within 30 mins. Service technician Mike was able to diagnose the problem and was efficient in fixing the sewer line blockage that the caused the water to back up in the basement. Overall the service was extremely satisfactory.
The technician, Chris, was very friendly and informative. He showed me the issues, explained resolution and tested all in my presence after making his repairs. He even offered follow up maintenance suggestions.Very good experience and I wouldn’t hesitate to use Roto Rooter again in the future and will request Chris, if available. Job well done!!
Miriam Steinham
2 years ago
Scheduled a consultation to connect gas lines to the building. Though we had a scheduled arrival time of 10-12, we didn’t end up having a plumber come by til 145pm. This was because I missed the call from the dispatcher, and though I called back within 10 minutes, let them know that we were home even if I didn’t answer my cell, and then called back 1 minute after the following call, it still delayed our appointment by almost 2 hours. It was difficult to get in touch and communicate with the dispatcher and an annoyance having to reassure them multiple times that yes we were home and yes we still needed someone to come by. Just a needless waste of my time. The plumbers who arrived were courteous and quick. It was actually getting them to arrive at my place that was a challenge.
Barbara Seper
7 years ago
We have used RotoRooter in the past for sewer problems but this was the first time for a plumbing problem. When my husband called early in the morning to inquire about their services, he got to speak with someone immediately who was very pleasant and helpful. They had a repairman at our home by noon. He was also very personable, helpful and explained our options and what they would cost. We are very pleased with how quickly and efficiently he fixed our problem. We would definitely recommend RotoRooter for indoor plumbing service.
Jamie is professional and hard working man, he called 45 minutes before arriving. After the work was done, he tested to make sure it worked. I have been using this company for draining and plumbing services without issue.Thanks guys and keep up good work for the reputation of your company.
The guys that came to my home were very friendly and willing to answer all my questions. They were knowledgeable and efficient.
Brandon Kendall
a year ago
Steven was our technician, he was great! He was onsite within an hour of making the service call. Quickly unclogged our shower drain. He was very upfront about the cost of service, what is included, as well as additional services. All in all, a good service experience. Would recommend.
Ken arrived fast, was very friendly, and informative with our main line problem. We would absolutely recommend!
I was having issues with my shower and the water just wouldn’t even work on some days. I called maintenance late on a Friday, and they sent Roto-Rooter out to assist that following Monday morning. The tech, Brenden, was very courteous, friendly, nice, and respectful of my property. He kept us informed of what he was doing and what needed to be done. He even turned off the lights in the areas once he was finished in them! (Do you know how many people just leave on lights? He was certainly raised right.) A seemingly small gesture, but it speaks volumes to me. Brenden was able to detect the problem AND fix my shower in less than a couple of hours. This is the best water pressure I’ve had in my 3 years here! I can’t vouch for any of the other employees, but Brenden was awesome and I would certainly recommend him.
Words can't express the hard work, dedication, and determination to service these Plumbers offer from this location! They worked diligently to ensure that we had everything back up and running in our home! It was the holiday, it was hot and they didn’t stop until we were back in tip-top shape! They were courteous, kind, and compassionate! They cleaned up their mess and did not mess up any of my decor while dragging everything back and forth! I could go on and on about the EXCEPTIONAL client service they provided, just know they come HIGHLY RECOMMENDED!
Boy was I happy to see Roto-Rooter at my door !! The response was quick !! And, Jazzon, my technician, made an otherwise stressful situation way more bearable !! My experience was top-notch. All work was quoted before he began the job of unclogging my bathroom plumbing. He is so kind and so professional. And quick too !! He was in and out. Job well done Jazzon ! I appreciate you from the bottom of my heart !! 🙏🏻🥰Thank you Jazzon and Roto-Rooter !! I would never hesitate to call on you again !!
Kimberly Brookman
a year ago
Justin was my technician and he was very professional!!! He was able to get here the same day! He was respectful of our property and he proceeded to tell me each step and if there were any problems or concerns he let me know. He was very equipped to handle my situation and I’m grateful to Justin, he even put up with my goofy jokes… Wonderful Thank you for getting out here and God bless.Kimberly B.
Jay Whitehead
2 years ago
Scheduled an appointment for a clogged kitchen sink after trying to unclog it myself. Mike was very personable and thorough! He worked diligently while also making sure to j K RT us know what was going on in the process. Mike knew what he was doing and after an hour cleared the issue and triple checked it to obj as he sure it was working properly!Would absolutely recommend using this service and Mike was terrific!!! Thanks!
Kevin Elliott
8 months ago
Donald the tech did an awesome job snaking and clearing our clogged mainline. Professional and thorough job completion. RR is not the cheapest in the business but always prompt and reliable service.
early arrival, good worker, rapidly solved problem, would use service if I had pluming issue.
Larry Goldman
6 years ago
Matt (#3964) arrived quickly and went right to work. He did a thorough job and showed us how the problem was now solved. He took the time to explain what caused the problem and how to prevent it from happening again. In addition, he was very courteous and respectful of our time and property. I would not hesitate to use RotoRooter again.
Rhonda Carrico
3 years ago
Laura the customer service person was very professional and accommodating to my time constraints. Paul the certified plumber called when he was about 30 minutes away. He was also very professional. He explained that there could be one of two things happening with my water heater leaking and explained what testing he would do to find out how he would resolve the problem. He then quickly fixed the problem. I am very pleased with the service I received and the cost was reasonable. I will recommend Roto-Rooter to friends and family.
Mike was great! Service was quick and efficient and he was very personable.
Roto-Rooter had someone available for an urgent repair request when nobody else did. Their technician Donny is a true professional worthy of emulation and kudos.Thank you, Roto-Rooter!
Cathleen Shoff
a year ago
They got here remarkably quickly (within 2 hours of the call) and had my repair done within 30 minutes. Very satisfied.
This is the second time I've used your company. First the company runs an honest business, and secondly a $75 discount is offered on all services performed. Mr. Steven was professional, knowledgeable, cleaned up the area used, and was courteous. He did his job well. Thank you.
Thank you Roto-Rooter and our service tech Mike. I called and they were out within about an hour and a half, which was wonderful since we live kind of rural. Mike was courteous and professional. Took care of our clogged drain right away. Couldn’t be happier and the price was reasonable too. Highly recommended!
Rachel Williams
11 months ago
Christian did an excellent job, and was very professional and friendly. Even my husband was impressed, and that’s hard to do. In fact, we liked him so much, we may even dedicate a major highway in his name.
Zack was the Roto-Rooter tech for our basement sink/drain back-up issues. Very professional and knowledgeable. Explained the problem and solution well. Very friendly. Great service experience.
Our technician was great! He was prompt and professional, and he was very gracious in giving advice without charge. I will definitely call again and recommend to others!
The good:First visit was prompt after our call and 2 gentlemen who did the work were friendly, communicated well and often and worked hard.The bad:1. Agreed verbally to a do not go over price after a bid with a range of $6,000 from low end to high. Work ended up costing several thousand dollars more than high end of bid and no phone call was ever received about going over agreed upon amount.2. Estimates are vague and do not spell out exactly what will be done or how much it will cost. Bid has a large range and the small print states actual cost may be higher. My question: what good is the estimate then?3. Final cost was misrepresented in conversation with project coordinator, i.e. sales guy. He offered to remove some flooring at a lower cost (after a phone conversation with his boss that he had out of earshot) and this was done at much higher cost, and denied conversation ever took place.In short, i cannot in good conscience recommend this company. If you have no choice, get a very detailed line item estimate and get every promise in writing. they make you sign multiple documents multiple times, read everything.I was mislead and lied to.
Norma Masters
4 years ago
“Reggie and James were my technicians and I was very pleased with their service. I was called and given an approximate time as to when they would arrive, and they arrived within that time. They introduced themselves at the door and gave me a business card. I was given an estimate, for what they explained that they were going to do, and they did an excellent job. They also left the work area as clean as what they found it. Will definitely use Roto-Rooter again. ”text copied to clipboa
Katie Vasilevski
a year ago
Very prompt and professional service. Technician was knowledgeable and very nice. Explained each step along the way and what the price would be. Each person I spoke to over the phone Had all of the necessary information, was able to answer all of my questions and friendly! Highly recommend
Jennifer E Thomas
a year ago
My technician was available earlier than my appointment which was great. I was given a quote and a timeframe for the work before he began his work on my sewer. Before he left, he told me I needed to have my line looked at with a camera. He also told me about a free program in my area that would be helpful. I am always pleased with the service I receive from Roto Rooter.
Mike was great to work with! Very friendly, professional, courteous, on time and did a thorough job. I would highly recommend him and Roto Rooter.
I scheduled online at 9 on a Sunday night and they were here 8am Monday morning. Gabby was incredibly professional and informative; he was able to tell me exactly what was wrong and why, and then what he was doing to fix the issue. Highly recommend.
Rebecca Presnell
5 months ago
Woke up today to a clogged and backing up kitchen sink. Scheduled online for a technician to come out and check/repair. Ken was awesome! Job was done in 30 minutes and he got everything fixed and running smoothly. He took great care when bringing in his equipment and cleaned up before he left. So thankful for a professional company like Roto Rooter, and a great technician like Ken!
Annette Lewis
2 years ago
The plumber, Daniel was very professional. He gave me detailed information about what he had to do to fix the issue. He made sure he checked for any other problems. Even though I had to pay more than the simple fix cost, he made the experience pleasant. Excellent customer service.
Service was quick and professional -- he got it done the next day. The technician definitely knew what he was doing and did a great job of installation. Only complaint was labor was more expensive than the parts and well over the median price in the area.
Mike M #325 was courteous, polite, professional and knew just what we needed! His professional demeanor and friendly attitude were appreciated. Mike’s work was done efficiently and he protected areas and cleaned up afterwards! I would highly recommend this service!
I went online to make an appointment and got a service tech to come out the same day. Ryan was polite and personable. He was very knowledgeable and took his time to make sure where the blockage was. I had my floor drain and the main cabled out. I am very satisfied with my service and will definitely use them again.
Eddie was extremely professional, and an overall nice guy to chat with. I had bought my own snake and tried the drain first and he showed me what I was doing wrong. He went above and beyond on just a simple drain cleaning.
I call about 4pm and the service teck was at my house in just two hours. I thought that was great.They had the drane open in just a short time.This is not the first time I have called for their services and they have always been great.
Author Taylor
2 years ago
Technician was professional, friendly, and very knowledgeable on the issues I had with my main drain in my home. He offered tips to maintain plumbing on my own and needed little to no assistance from me to take care of problem. Would definitely recommend to other home owners.
The peofessional that responded was fast, effecient, and did an excellent job taking care of rhe emergency. The dispatcher(s) including the dispatch supervisor were argumentative, not wanting to do the job as promised. I was VERY disappointed in that part of your organization.
Gabriela Carolina
a year ago
very professional service, they were great at answering questions and concerns. Also very thorough to check for any underlying issue with my plumbing and made suggestions keeping my concerns in mind. They made this intimidating situation with my house plumbing easy. Will definitely reach out with any other issues in my home again, 100% recommend
Carolyn Gabriel
2 years ago
The tech who came to my hone was great! He was super knowledgeable and friendly. He got the drain unclogged quickly and gave me the advice/tools to keep it unclogged in the future. I will definitely recommend them to family and friends!
Drew Polumbus
8 months ago
Brian is amazing. Had plenty of knowledge and was very fast. Would recommend anytime
We have a fairly complicated issue going on with the way our plumbing was installed, but the team that cane out here were able to figure out what is going on & offer us options for repairing it. It is such a relief to know what is going on with the situation & to know that we are in good hands. (:
He arrived promptly on time. He came in and throughly explained what was happening, and what he was going to do the fix our problem. The price was fair and transparent. He worked quickly and was done faster than I expected!
Pleasure to work with RR today. I was able to get service scheduled quickly. The technician Justin quickly diagnosed the issue and went to work resolving the plumbing tree root issue. He thoroughly tested before leaving.
Kashif Bhutto
8 months ago
Charged $550 plus $400 labor for Zoeller sump pump install . The model retails $310 at Lowe’s and at online retailers. Unfortunately , when your basement is flooded you can’t negotiate price. I understand everyone needs to make a profit but they need to be reasonable. Please comparison shop before you hire.
Brian was very professional and informative about the problem we were having. He recommended measures we could take to avoid further complications in the future. I was very happy with the service and work conducted.
Rose Canfield
8 years ago
This was a great experience. I would recommend Roto-Rooter to anyone. My tech was Glenn #4588 and he was fantastic. He explained all that he was doing and at what stage he was in while clearing the drain. It was backed in the basement where I do my laundry. It is a floor drain and we have a very old home in south city. We have had problems before so I was happy Glen could take care of this problem for us.
Dawn Lincoln
9 months ago
My drain backed up in my basement and Thomas came out to clean it. He was very helpful and explained what he was doing as well as answered any questions I had. Also, he was able to fit my cleaning in in the middle of a snowstorm. Excellent work!
This is the second time Robert has been out to our house and roto rooter has come out many times. Always professional, very knowledgeable, and availability is great. Had them out for a water heater replacement, toilet install, backed up pipes, and most recently replacement of combo old leaking outdoor spigot and faulty old water shut off valve to said spigot.
Got the job done, but was WAY overpriced for 3 days work. Gave us some verbal promises if they got done soon on renegotiating the contract. They suddenly became unavailable and would not talk to me. I am so disappointed they took advantage of a situation we needed done. Buyer beware! Get other bids before you agree to them even if it takes longer.
Our technician was very friendly and professional. He answered any question I had and was able to clear the drain in our kitchen
Stephanie Breeden
7 months ago
We had an emergency situation and they responded within 24 hours. They were on time, professional and got the problem fixed quickly! Will definitely use their service in the future.
Danielle Deck
7 months ago
Very fast and professional. Was on time and within the provided window.
Geraldine Brown
3 months ago
Plumbing in my washroom with the washer. Drain stopped up. Eddie came and very professional. Unstopped the drain. Answered all my questions. Thank you Eddie for your service.
Cassundra Pabon
2 months ago
Brian came out first and explained what would happen. He knew there was heavy equipment involved and he couldn’t do it because of an injury BUT he told me what to do to prepare and he called dispatch and got someone out within the hour. Dustin was the 2nd young man to come out. To say these two men were just the sweetest is an understatement. Dustin came and let me know everything he would do and kept me posted along the way. If everyone did business this way it would be wonderful. Thank you Brian and THANK YOU Dustin. You got me all fixed up! I appreciate you both. These two kind young men enriched my faith in people.
The young man Brian, was extremely professional and explained everything perfectly to me. He showed up within the hour I called and cleaned everything up quickly. Would not hesitate to call and use their service again 10/10
Thomas arrived on time and was very knowledgeable about our system. He was able to troubleshoot our problem quickly and made sure we understood our options. I recommend his service and I would use him again.
Technician was very knowledgeable and knew how to unclog our main sewer. Cable both directions and cleaned the blockage in no time.
Thank u roto rooter for comming out today and Hasaan was polite and professional, thanks Scott also professional. These guys get 5 stars , but the company itself 4 because of the check they keep sending through that they promised not to send through, Clayton said the check would be sent back to me . I never got my check back so they continue to send the check 4 times and now I'm acruing more fees and this is disheartening, and unprofessional and I'm waiting for Clayton to resolve this issue.
Philip Shayne
6 years ago
The technician was courteous and knowledgeable. He arrived on schedule. He had a grasp of the technical nature of what needed to be done to clean out my lines as well as advising me on the best ways to avoid future clogs. I have used Rooter-Rooter in the past and have had excellent results. I strongly recommend Roto-Rooter services.
It was a pleasure to see Brendan again. He had helped us in the past and as before, he arrived on time, was very professional and knew how to solve our problem . No one wants to have a clogged stool but if you do, it is so important that the person sent to help you knows their business! We have always been pleased with Roto-Rooter.
Danny and Dustin arrived promptly at 8. Explained what needed to be done. Finished in an hour. Polite and respectful. Pricey, but what else can you do?
Michael Lord
9 months ago
Mike was on time and worked hard to isolate 3 separate clogs and clear them all within a few short hours.. Mike does fantastic work with a positive attitude
The technician called me about a half hour before the scheduled service, and gave his name. He was courteous, and prompt. He explained everything thoroughly before he began working. He offered suggestions, cleaned up everything, and went over the warranty. I couldn't be more satisfied with the service or the technician. Thanks Steven.😊☝
Mike was fantastic and knew what he was doing. Very respectful and a high quality worker.
Donna Campbell
a year ago
The plumbing technician was very friendly and thorough in evaluating and assessing our situation here. He did a thorough review inside and outside around the property to find the necessary access that he would need. He explained everything very thoroughly, told us our options, and various prices for services. He was conscientious of the sewage that had backed out of the floor drain, and was careful not to step in it and track it through the carpet. He suggested that we purchase the Pipe Shield for future use so that we would not have the buildup of grease in our pipes. We appreciate that also and bought a gallon for future use. All In all, a very good experience with Roto-Rooter.. our first need in 10 years.
The service was excellent. Your serviceman was knowledgeable, efficient and above all else, very polite. I'll have no hesitation when it comes to calling your company again the next time I need help.
Thomas came out right on time and fixed the issue! We may have had record breaking rain fall but that was no match for Thomas and the team at Roto Rooter! I can not thank them enough!
Kristanna DeMent
a year ago
Very professional, our rep Justin was great. He took care of our basement issue very promptly. I called at 6pm and by 6:35 he was here ready to work.
Tami Mckendall
a year ago
The Technician was timely and very knowledgeable. He was approachable, Gave good advice on the concerns I had Thank You for making this an Easy and affordable Mission
Covenant Prophetic Ministry
2 months ago
He was very helpful and explanatory with what was going on with my toilet.
Brian Watson performed his duties very thoroughly. he explained what the problems were, and told us step-by-step what he was doing to fix the problems. We’ve had no problems with our kitchen sink since his visit. He was pleasant to deal with, and really knew his stuff! Thanks so much, Brian! well done!
Lillian Cella
10 months ago
the two men that came to our house were quick, efficient, and knowledgeable. Highly recommend
Marc Schoenfeld
4 years ago
This review has two parts. First is the blocked sanitary sewer backup issue. The Technician Daniel Lee did a super excellent job of getting it cleared. He started at 12:30am and I accompanied him out at 3am. He did a great job.Part 2--this is where Roto Rooter gets a grade F. Daniel did his best to give my clean up work a high priority with his dispatcher and assured me that your company could handle the cleanup and would call me between 8am and Noon the next day. You know what's coming, right? At 11am or so I called Daniels local office given his business card he gave me and they said the next job would be mine and that someone would call me soon. NOBODY EVER CALLED! So I called another company and they were out timely and did a great job cleaning up the mess and sanitizing everything. Your company took a great job by Daniel and turned into a bad job. I would never recommend Roto Rooter to clean up anything.
Tech Jazzon was extremely courteous and professional. He arrived on time, determined a course of action, provided a cost estimate and quickly resolved the issue. Great service!
Carl Gaertner
6 years ago
Thaddeus, tech #2098, was absolutely great! We had a problem late on a Saturday afternoon. He was able to get to us by 7:00pm. He worked steadily until 10:00pm to get our sink unplugged. He not only fixed the plugged up kitchen sink but cleaned the area better than it was when he got here. I will call Roto Rooter and ask for Thaddeus any time in the future I may need those services and will pass this information and recommendation on to my friends.
Our technician was very attentive and knowledgeable. He provided great insight in to what may be causing our basement drain to clog. After about 45 minutes to an hour he was able to break through the clog and get our drain back to working properly. He provided his business card so we could contact him if we had any issues in the future. My experience with RotoRooter was very pleasant and I would recommend them again.
Daniel Hawthorne
2 years ago
Shawn is very thorough. The scheduling was a bad experience because it took 3 attempts to get someone out. I was told the previous 2 days that a tech was scheduled then around pm, I received a call that they couldn’t come and that I had to reschedule the next say. Luckily, Shawn was able to come today and if it weren’t for him, I would have provided a 2 star rating.
Bess Hochstedler
a year ago
Christian was awesome! He was very professional and polite. He was upfront about the cost and what was expected. He gave us an estimate of time and went to work. He solved our issue quickly. Thank you for being friendly and taking care of our plumbing need! We would request him in the future.
Had a line clogged in our back to back bathroom vanity drains. Roto-Rooter cam out within about 2.5 hours on a Saturday morning. Technician (Pat) was very courteous and clean during his work. Took care of issue, explained what had happened, and gave recommendations for avoiding clogs in the future.
Vance DiPasquale
a year ago
Great experience, quite a bit pricey but got the drain unclogged. Forced service when your basement is going to flood because of a Main drain is clogged and they make you pay for that. I believed a few hundred was good for <30 min of work but then it’s over 400$ Technician is great clean and got the job done. Probably will look for another company next time with not such a rip off price so shop around.
Mike R. did an excellent job with our drain cleaning. He took the time to explain to me exactly what he was doing and why, as well as showing due care in making sure to actually perform the work (unlike a competitor used recently, as it was clear from what was pulled from the drain that the competitor did not actually clean our drains appropriately). Very pleased with the experience - Mike was a really great guy to work with!
Deidre Engelman
a year ago
I use Roto Rooter for peace of mind. I know it will be done right and to current code. Bob (Robert) explained everything to me and actually went above and beyond and helped me with my sticky gate on my fence, he didn't have to, but that's the type of guy he is. Much appreciated! Roto Rooter has helped me in the past with broken sewer and water lines on Christmas, they stayed until the job was done so I could have my services for Christmas day. That in itself is above and beyond! I can't say enough of how hard they all work, and I am a pleased customer
Erich Bancroft
9 months ago
This was my first time requiring a plumber. Not only was Mike more than professional and competent, he took the time at my request to narrate what the issue was and the steps required to fix and preform routine preventative maintenance. Due to Mike, should I need plumbing assistance in the future, you will have my first call.
My experience was the best. They couldn't have sent me a better technician. He was very nice and professional. He was also understanding and generous. I was so upset about the drain, but after my encounter with Christian I started to have a much better day and didn't even mind spending the money to get the drain cleared...Thank you so much Christian for being so respectful and professional I give you 10 stars 🌟
Good response time with friendly professional people. Nick W. #6074 was my tech. He was very knowledgeable & professional. He did a great job!
Sherry Lancaster
a year ago
My technician, Chris, was fantastic. Helpful and professional, did the job, checked to make sure the drain was running freely, offered tips to help prevent a future build up of sludge, and cleaned up completely. Great job!My only issue is with the scheduling. My appt window of 8 - 10 was confirmed. The day of the appt came, and I received a text that my tech would be here by 10:10. I called around 11 because he still wasn't here, and was told he should be pulling up any minute. He arrived about 11:45, almost two hours after the appt window.If you confirm an appt time, and aren't able to keep that commitment, the least you can do is inform the waiting customer. If said customer calls, be honest about the delay. My time matters too.
Michael Carney
7 years ago
Had a great experience with Roto Rooter. I had a fairly simple issue with a drain cartridge in which they were able to help with. Don was the technician and was very helpful and made sure the job was done right. Overall I was very pleased with the experience and would recommend them for any plumbing services.
Ken B. was friendly and professional. He did an amazing job and recommended a treatment plan for my pipes that would save me money in the future! I highly recommend Roto Rooter!
Meagan Watson
7 years ago
We received a quick response to our call for plumbing work to repair busted drain pipes in our basement. We were given an estimate and scheduled the work within a week's time. The serviceman showed on time and got right to work. He discovered that the repair would take considerably less time than the estimate with less damage to our basement floor. Since he finished quicker, the actual cost came in considerably less than the original estimate. I am very pleased with the service and the work completed.
We had a backed-up sewer line emergency on Saturday morning and called RotoRooter at 9AM. A technician arrived at our house at 10AM and the problem was taken care of by 11:30AM. Terry, the technician, was very professional, courteous and explained well what he was going to do and what the issue was. He also didn't leave until he tested everything to make sure there were no more problems with the line. We couldn't be happier with the service he provided and would highly recommend the company and Terry (#5895).
Martha Ferendzo
2 years ago
I didn't want to call anyone to repair my water line cause in the past I have had such bad experience with rude people. Being over charged then leaving a mess. The rotor Rooter person was very knowledgeable quick friendly cleaned up after himself. Didn't even know he had been here. The price was very reasonable. Actually hundreds of dollars less than I thought it would be. I would highly recommend the belleville Illinois roto rooter. One very pleased customer.
They were fast (within a 2 hour window) and their pricing was straightforward.
Nice, professional and I would use again
Mike was awesome! He made sure to take the time and clear all the roots from the pipes and got everything flowing properly again! He was extremely polite and thorough!
Kevin Lederman
a year ago
These days, it's getting harder to find people who have a good attitude about their job. Christian is one of those people. He was friendly, professional, effecient, and easy to work with. Will definitely request him in the future.
This was the 1st time that I have used Roto-rooter and I will definitely use them again. Nick (tech #7337) was a complete professional and explained everything that he was doing. He even explained the county sewer repair program to me (twice) if I were to ever need it. Thanks for a job well done.
Tiffany Boyd
5 months ago
Main line and basement floor drain clean out- came quick after I called them same day. Explained things effectively & worked efficiently; friendly service.
Sy Jacobsmeyer
a year ago
Had them out for a sewer backup. They showed up within a couple hours. They pulled lots of roots out of my lateral and went above and beyond trying to get the problem resolved. After four hours he was able to get water to flow but there seems to be a bigger issue than just a clogged pipe.
Mike came right on time and roto-rooted his hardest (apparently we had a stubborn drain). But his hard work was fruitful and our drains are clear! He was very professional and tidy, tysm!
Roxanne Sullivan
3 years ago
I had a terrible experience with Roto-Rooter!I called because my sewer drain in my basement had backed up. They sent a technician out who “cleared” the blockage. I asked about their water clean up service and the technician said he would have someone call me. No one called. I reached out again and the water clean up guy told me my job wasn’t really big enough and to just clean it up using some bleach. I called a different clean up company who did the job costing just under $1500 for removing flooring, drywall and sanitizing the area.26 days later it happened again! The second technician came out and said the line was “ heavily slugged”. He cleared the line and actually cleaned it out so the problem would not happen again. I spoke with a manager, Bill, who at first tried to blame the 2nd flood on a toilet that he said was improperly vented. They sent their own plumber out who discovered that the toilet was actually properly vented. Bill agreed. At that point Bill lead me to believe that RR would take responsibility for the second flood and worked with me in gathering the information needed and all invoices for the work that was outside of the scope of my insurance claim for the first incident. The second clean up was over $3000 because more damage had been done. After the repairs were made he sent in the invoices and told me in situations like this it normally takes 8-10 days to be compensated. Well... when I emailed him asking for the status of my claim he said his manager and he looked back at the original invoice and the technician had said he cleared the line so they do not feel responsible!! I was astonished to say the least. When I complained to the company, the customer relations person who contacted me for my grievance did nothing except pass my complaint on to a manager. Guess who the manager was...Bill! The same manager who miss handled the situation in the first place.I had to file another insurance claim, pay another deductible and now I was notified that my homeowners insurance company is dropping me! I am having difficulty finding homeowners insurance because most companies won’t even talk to you if you have two claims on your record and the quotes I am getting are substantially higher than what I was paying. Roto-Rooter has cost me a fortune!
Mike and Kyle were great. They came by, found the clog, cleared it and was able to determine a broken pipe in no time, and Heather with Water Mitigation came by to check on things. Next step it to get the pipe repaired.
Alejandro Rodriguez Orozco
a year ago
Call for water backing up in kitchen sink on a Sunday. Quick phone response, followed by email confirmation, and a couple hours later service tech Justin came over to take care of clogged drainage line. Very professional, cleaned as he went. Explained everything very well and gave me filled out paperwork. Hope I won’t use the 30 day guarantee.
Kristin McGee
2 years ago
Robert was wonderful! Very friendly and knowledgeable. He made sure everything was taken care of properly so there's no future problems. He also gave some tips to help keep everything maintained.
patricia Dudley
a year ago
Plummer unable open trap for cleaning, had to bust hole in the wall as well as the pipe. I incurred additional costs to purchase items for temporary fix until I could get another plumber to repair pipe another additional cost however, would I use this service again? Probably in a crunch because they are reliable and timely
Not only did Ken arrive in a timely manner, he quickly assessed the issue and unclogged our main. He was communicative and professional, and Roto-Rooter St. Louis will be our first call for any plumbing needs from now on.
Christian did a great job on my yearly lateral sewer maintenance. He answered every question I had, and gave me tips on how to keep my system maintained.
Monica Goodland
4 years ago
We called Roto-Rooter for the bathtubs that would drain very slowly causing water to back up while trying to take showers. We also had the sink backing up into one of our bathtubs which was horrifying to say the least. We actually tried calling another company, Mr. Rooter, first but they lied to us about a technician being at our door (he wasn't) and then they later told us that the technician chose not to serve that area. They left us waiting for 6 hours!!! without ever calling to explain what the problem was; we had to call them. ANYWAY, we were able to schedule an appointment online for Roto-Rooter (super convenient) and within 15 mins of submitting the request, Steven called to say that he was on his way! He arrived and was able to quickly diagnose our problem (massive hair clogs from the previous owners) and had the issues fixed within an hour. Steven was polite and quick, but also made sure that he showed us that the problems were indeed fixed. The work came with a 6 month guarantee so we also have peace of mind. Roto-Rooter is excellent and I would recommend that anyone with a drain/sewer problem to call them FIRST. Don't trust the knock-offs!
Latonya Henderson
a year ago
The young man that came out (Brian) was awesome he gave me good insight on my problem as well as long term solutions. I didn’t feel like I was pressured to make a decision and he took the time to answer all my questions I can appreciate that he was not just trying to take my money I will definitely be using them in the future just for the level of Professionalism and the knowledge and honesty
Connor was great. Took things one step at a time and answered all my questions to the best of his ability.
Michaela Redd
3 years ago
We had an issue with a broken shut-off valve late at night. I requested service online and they had a tech out early the next morning. The tech was professional and did good work, fast too. Less than an hour later it was fixed and I felt like the price was reasonable too. Would definitely recommend.
Danielle Gillespie
a year ago
We needed someone to come check out a backed up drain in our basement. We called Roto-Rooter and they sent out Reggie hours later. He was able to fix the issue within an hour and was an absolute pleasure to work with! Highly recommend.
Amber Wheelis
8 months ago
The technicians really worked hard to fix my backed up sink, and they gave discounts help make things affordable for us, I am very pleased with the service we received and wouldn't hesitate to call again.
Thaddeus Winker
2 years ago
Scheduled an appointment online around 8am and a technician was here before noon the same day. I was impressed by the professionalism and responsiveness of RotoRooter.The price wasn't great but it was a flat fee and the tech was upfront about the fee right away and did not begin work until i confirmed I understood the charges. That was a nice thing: knowing what I'm paying before agreeing to service.
Did a terrific job and their representative, Sam Williams was professional and friendly. He knew form the beginning what was wrong and was able to fix a major problem in just a little less than an hour. I was very impressed with the quality of his work and he was an outstanding steward for his company. Additionally, this company was available on short notice and was fair with respect to pricing when the 6 month warranty is factored in.
They did a great job cleaning out our sewer line.
Dotty Crinnion
8 months ago
They came out on a Sunday and didn’t charge us anymore than they would have M-F. They were able to clear the clog in our master toilet pipe in just a short while. I highly recommend Roto Rooter.
Highly recommend this company. My service guy Branden #92 was fantastic, friendly, professional and I was fully at ease and confident of his skill. Quick and most professional!!!! He worked hard to do a great job. Most friendly technician I have ever dealt with. A wonderful representation of Roto Rooter!!!! Thank you Brenden for your service and that you for your service to our country. Found out he was a marine!!!
Roxanne Whiting
a month ago
My bathtub had just started running without the faucet being turned on and we didn't know why so we called and it was a simple fix and a part, but pricey. Very professional and knowledgeable. The technician was in and out.
Rachael Brown
10 months ago
I had a backed up washer drain, called first thing this morning and team was out within a few hours. upon inspection the team realized it was my main line. They cleared the washing machine drain and main line all the way out. They were professional and thorough in explaining the process.
blessthelordomysoul1 Puckett
8 months ago
The technician did a great job. Gave us suggestions for the future and was very pleasant.
Dennis Malfer
4 years ago
Service was quick and efficient. Technician easy to work with as well. A little pricey. However if left undone the damage could have been a serious problem.Came back several months later for a sewer clog and was very efficient. Technician was very knowledgeable and told me how to prevent any further clogs. Again a little pricey but worth the cost. Also by coming right away prevented any additional damage that could have occurred if left unchecked.
Allen #5440 came to the rescue! He was very helpful, and gave all the details of what he was going to do along with the charges before he started. He was quick and efficient.
Roto-Rooter has been a lifesaver. We originally called Tiger Plumbing, which was very unprofessional (no communication, they just never called or showed up. When we called them for updates the person on the line seemed irritated that he had to answer and do his job). We called Roto-Rooter and they were at our house within the hour helping us fix our urgent plumbing issue. We greatly appreciate the great customer service. Not only was the company great at communicating, they were also quick, and very helpful.
Thomas was really great and very professional. He went step by step to figure out what caused our basement to flood. He was knowledgeable and figured out that the problem was the outside sewer. Though it wasn't something he could fix he advised us how to address the problem and what to tell the sewer company. That enabled us to get the clog resolved as it was up from our house. If we need services again I would choose them again as they make a litercrappy situation better.
Kenndall Dolan
a year ago
Mike was fantastic - came quickly and addressed our overflow need, helped explain what was going on and walked us through next steps. Love roto rooter and would use them again!
The tech was here on time, he was polite and professional. He had the equipment set up, cleaned the sewer line, and was completely done in less than 2 hours.
Christian was awesome! He was very professional and cleaned out our drain within less than 20 minutes!! He made the process so easy. Thanks Roto-Rooter!
I called RR this morning and the phone operator was courteous. I did ask for a fee list standard so I could know what to expect for cost. She was unable to provide that and said the technician will quote the job when he got here and I could accept or decline service with no charge. This to me was code for its going to be expensive. Minutes after I hung up I got a call from the dispatcher saying a technician can be on the way and there in the next 30 minutes which he was. When he arrived he was friendly and courteous. I described the work to be done (my washer drain pipe backs up inconsistently putting water on the floor) and he said its a common problem with front load washers and that it was likely lint and soap scum causing the slow drain. Cost would be $284. The total job took less than 10 minutes and he was ready to go. I'll give it all an A except for cost. Seems high for what time was spent. I'd use the service again.
Emily Thompson
9 months ago
Mike did a great job clearing our clogged bathroom sinks! He explained the whole process and the cost before he started and let me know how it was going as he worked. He double checked that both sinks were in good working order and that no leaks were present. We are very satisfied, thanks Mike!
Addie Widaman
7 years ago
Was pleasantly surprised to get an appointment the same day I called during a very busy holiday weekend. Roto-Rooter showed up within the estimated time period. I was given an estimate on the job that ended up being very close to the final price. Work was done thoroughly and he carefully cleaned up work area afterwards. Very satisfied with how the job was done and so relieved to have a working kitchen sink again.
Jazz was very professional and friendly. He explained what the issue was and kept me informed right up to the time the job was completed. Although pricey, they guarantee their work for 6 months.
Nicole Barnes
11 months ago
Mr. Eddie, my service tech, was prompt, courteous, and professional. He got the job done quickly and answered all of my plumbing questions with patience. Thank you Roto Rooter!
Drew cared about my plumbing problems as if they were his own. I appreciated his concern and dedication.
Steve was very professional, friendly and extremely quick in getting our clogged kitchen sink cleaned out. He was extremely helpful when I asked him how to prevent it from happening again since it had been less than 2 years since their last visit. Everything was cleaned up and tested before he left.
Dawn Gettemeier
6 years ago
We had one technician work on coring through the clogged pipe. He was a very polite young man, clean and up front about costs/services. Next, we had another technician come over to run a camera through the pipe. He was thorough, explained everything, and patiently answered my questions. Highly recommend Roto Rooter.
Our technician Eddie was great to work with! He showed up on time, was very professional in answering all of our questions and got the job done quickly. We’re also thankful they were open on the weekend!
First the good. I tried fixing the problem myself which failed. After calling multiple plumbers/plumbing companies, Roto-Rooter was the only one that got back to me quickly. Shawn called before he came and was professional and skilled. Very happy with the quality of work done. The bad. Price. I haven't ever to have plumbing work done so I'm sure it was in the range for work needed immediately. Besides price, I was very pleased.
The services offered were great, no problem there. But my appointment window was scheduled from 8am-10am. The technician did not get to my house until after 1pm, after I called multiple times into the office and was told that I was next in line both times and that he should be there any moment. So if you have any time restraints do not get your appointment for that day and wait until your whole day is free because they are bound to show up well after your appointment window without any notification that it is going to be later then the set window.
Eddie did such an awesome job, very professional, was very knowledgeable about what my plumbing problem was. I highly recommend .... I give him 5stars .
Steven came out and augered my toilet. He was on time, courteous and explained everything to me that I need to replace that is old and outdated. Would definitely recommend Roto Rooter and will definitely call on them for any future plumbing issues.
The service tech, got here sooner than expected. He was very helpful and fixed our problem quickly. I would not hesitate to call them again. His name was Robert Johnson. He also gave us ideas on future projects.
Veronica Buchanan
2 years ago
Maria was wonderful and very helpful getting my service scheduled as it was an emergency. Jared was very nice and professional and got the problem fixed quickly! Will definitely recommend to others and will use Roto-Rooter next time any problems come up.
Gerald Welch
11 months ago
Talk about professional! Eddie and Alan took a horrible situation and dealt with it fast and professionally. They answered all of our questions and made very helpful suggestions as well! They are great representatives and have earned my trust and made a customer who will come back in the future!
I had a small back up in my main line, which water to come up through the grates into my laundry room and furnace room. Luckily the water did drain back down and cleanup wasn’t too hard.My husband called for service just to make sure we didn’t have a huge problem on our hands.Ken was very thorough and professional. He checked everything over very well, and took his time. Came to the conclusion that it was a one-off thing and gave me some drain maintenance/cleaning solution. Would highly recommend. Thank you.
Matt came out here on a Sunday... and did a great job! He spent several hours to make sure all the drains were now working properly. I definitely would recommend Roto-Rooter Plumbing for your needs. A+ service!
Terry Rasmussen
10 months ago
Mike was very polite. Explained the work he was going to perform. Explained what the cost would be. Very personable. I would recommend Mike for any service needs in the future. Great guy and a good company representative. 5 stars!
The 2 techs that showed up were friendly and did a professional job. They also supplied me with some helpful additional information.
Margaret Ormonde
3 months ago
Mike and Sam were our reps from Roto Rooter today. they were on time, courteous, and competent. they followed our rather complicated toilet blockage until everything was again in working order. we have used Roto Rooter several times over the years. we have always been happy with their service and Mike and Sam did not disappoint--they were great.!
Destiny Baldwin
a year ago
Mike and James were exceptional!!! We had multiple plumbers come out and were lazy and said they couldn’t fix our problem. They did not give up until the job was done. Roto Rooter has my service from here on out.
Crystal Marks
11 months ago
Chris was very professional and did the job quick and cleaned up and was very good about telling me all the information that I needed.
Shannon Doty
11 months ago
The call center and the technician were very kind and professional. The technician discussed the process with me before starting and helped with any questions I had during the process. Would highly recommend
Toni Dafnides
11 months ago
Ryan was very thorough. He diagnosed the problem and fixed it! He was very polite and professional, He also made some great suggestions!
Michael Schroeder
a year ago
We had a build up of rust in the stack the washer drains into, along with a rubber hose that was lodged inside. Ken responded and was able to remove the hose and clear the pipe allowing the washer to drain.
Philip Stephens
a year ago
Fantastic, efficient & truly professional work. Thanks for the early arrival & great service! Nick was absolutely wonderful & did everything needed to solve my clog issues. Will use again!
One of the best plumbers I have ever had. Very thorough, professional and patient in explaining the problem to us. I hope he comes again when we have a problem!
Tradale Hayes
8 months ago
Great work. Thomas came out and was able to fix our problem in no time. He was very knowledgeable and kept us in the loop of everything. Would recommend 10/10.
After the first technician ran into problems completely clearing out a kitchen stack, a camera tech came out to scope the lines and provide a full evaluation of the pipe state. Drew was extremely informative and gave us confidence in both the work performed and laid out our options moving forward if future complications arose. It was a much better experience than I was expecting.
Could not be happier with my service! Not only was everything handled quickly, my plumber Bob was extremely informative and pleasant. This is the second time I've used rotorooter and I have been very satisfied both times. Thanks again Bob for being so helpful and pleasant to have in our home!
Arthur was very nice courteous and knowledgeable!!! He fixed our problem-very late New Years Eve when he arrived but nonetheless after a busy evening he was still very friendly and did a great job!!! Even set up for someone in restoration to look at the kitchen ceiling!!!
Jen (Auntie Jen)
2 years ago
Very professional, personable & helpful. We've dealt with many people during this process & all of them were a delight. They were late one day, but that is the only complaint I have. I absolutely recommend their services.
Cheryl Tasich
3 years ago
We came back after being out of town, having a dog sitter staying in my home, only to find a clogged kitchen sink. I looked up the phone number of Roter Rooter only to find that you don’t even have to call them, just go online put in your name and tell them the problem, and they send someone to your home, that was nice. It told me to watch for the email to confirm, within 15 minutes it was there. The service guy Mike #5428, was here at our house, with his mask and gloves already on. He worked with my husband to figure out what was going on, and about half hour later , they had it unclogged. We have some touchy pipes, so he sold us a big container of cleaner that will last us 5 years. Good service, very professional, he was very concerned about cleaning up after himself. I feel the charge was a little pricey, but you get what you pay for, right. So glad to have my sink back. Thank you. Mike and Roter Rooter.
Ryan did a great job! He came very quickly and was able to diagnose our sink drain problem. He had all of the correct equipment. He was very polite and thorough and cleaned up at the end.
T.R. Dickerson
a year ago
Great price. Quality work.Trustworthy. Top notch employee(s). Steve was personable and professional. His work to unclog a blocked sewer line was quick, with great clean up after the job was done. I recommend the Roto-Rooter team 💯 % . Tina D.
Toilet backed up into shower and tub. Steven showed up when nobody else would and quickly resolved the situation. I can’t even explain how grateful I am. I would definitely recommend Roto-Rooter to anyone with plumbing issues.
Eddie Hughes (Technician 5944) was absolutely amazing! He was extremely responsive and in constant communication with myself (owner) and the tenant at our property. I would recommend Eddie and Roto-Rooter 100% of the time, especially for out of state property owners. Thank you again Eddie was your great work.
Clayton Trolard
7 months ago
Ken helped unclog our drain and quickly got our kitchen and laundry room functioning again. He was very professional and knowledgeable. Would definitely recommend.
My toilet float got stuck so the tank overflowed and I couldn't turn the water off because there was something wrong with the shut-off valve. I was able to prop the flap open so that the tank would drain, and then called Roto-Rooter right away. They had someone out to check on the problem very quickly. He told me that we definitely had to get the plumber in. The plumber came pretty quickly. He was very professional. Very safe. And handled my problem quickly. I was very happy with the service I received today.
Nick was amazing. He explained exactly what needed to be done, additional services that he could provide, and how to prevent future problems. He was very polite and easy to talk to. He solved the problem and then cleaned the area leaving it better than before he came! Thank you Nick
Sidney Williams
8 months ago
This is a service I have had to have periodically and have always been satisfied with the professionalism and the service provided. The only dissatisfaction is the increase in the price of the service.
Rebecca brittian
9 months ago
Very professional and honest. Great customer service with knowledge and skill.
Christine Carr
a year ago
I called about my basement drain which was blocked up late last night and I was offered an appointment the same day! Steven came out and had our drain cleaned and educated us on how to determine where the blockage is and whether the sewer main is involved, how to find the house outlet drain, and recommended an enzyme cleaner to help break down the biological sediment that caused our blockage this time and prevent future blockages. Our drain has a warranty not to back up again for 6 months. Steven left the area clean and was professional and friendly. I'm so glad I called! Such a relief to have stopped the water backup so soon and prevented damage! Thanks Roto Rooter!
Anastasia Zyryanova
a year ago
I had the best experience with Justin from Roto-Rooter! Our basement flooded from our main pipe and he came and fixed it right away. He worked on it until he got the job done. He was very nice and explained everything to us. I would definitely recommend using Roto-Rooter! Thank you so much Justin!
Robert (Bob) was timely and very courteous. He answered all questions asked of him and was as professional as could be expected. He worked straight through the entire process without a break for about 4 hours. He cleaned everything up too. I would fully recommend Bob and Roto Rooter.
They were excellent. Very courteous pleasant people. Answered all my questions and worked in a timely manner. Very very pleased and will always use roto footer. My tech was aGreat. I hope I get her again if the need arises
They did a wonderful job and on Thanksgiving evening. The technician that helped us was super polite and respectful. I was very impressed with the service
Donna Morgan
2 months ago
Gabby and Matthew was great explained everything to me and got the problem fixed quickly. Thanks fellas for a job well done
Great experience with this company!!! Will use them again!!
Jessica Jasper-Braley
a year ago
Eddie was amazing and thorough. He came out and actually verified that we don’t have a problem that I thought we had. No charge at all and super friendly too.
They came fast and fixed the sewer backing up into my basement . . . Very professional
Grayson Rasnic
4 months ago
The technicians were neat in appearance and very professional. They knew there job well and performed quickly and efficiently. I will recommend this service to family and friends for sure. I'm glad I chose the company.
Fran Henderson
a year ago
Ken was simply amazing and professional. Worked tirelessly through the early morning hours to get our drains unclogged. Highly recommended and outstanding customer service.
Called and had the tech on site within a couple hours - on a Sunday. Donny was polite and professional and got the job done. Our clogged main was cleared within 30 minutes of his arrival. Outstanding!!
Nikki Rankin
11 months ago
Jazzon was friendly, professional and on time. He did a great job and I highly recommend roto rooter
Dominique Wallace
5 months ago
My plumber that arrived was very professional and did everything he was supposed to and beyond to fix my busted pipes in my basement and kitchen wall.I recommend roto rooter.
Danny Freeman
8 months ago
The service we needed was pet rescue. For those of you that don't know, they do this for free. Our poor cat, midnight, is stuck. But Eddie Hughes, very respectful, professional, and just in all concerned for our family. He helped my daughter calm down from her depressed state. He knows pets are family members. Eddie, you and your partner that helped thank you!
They were at my home within a few hours of calling because I was on a serious time crunch to get a fix before going out of town. My technician, Bob was very friendly and nice. He was able to quickly diagnose the problem and snake the drain in no time. I’m so thankful for the quick and friendly service as it put my fears to ease. Thanks again!
I went online for an appointment for floor drain services and they confirmed an appointment for the same day, on a Saturday nonetheless. Tech showed up at the very top of the time frame I was given for his arrival. Professional and quick to solve the problem and willing to answer all my questions. Tech #0225
clay gregorc
10 months ago
As always excellent response and service. I do feel their price is high for snaking 6 foot of shower drain flat rate of $435.
Our expert, Zachary, was on time and very professional. He was wearing gloves and a mask. He was very thorough and explained everything he was doing. Best experience I’ve had with a professional in a long time. I definitely recommend. I just hope you’re lucky and get Zachary for your tech.
Paying $500 to install a toilet and My experience was terrible.. didnt culk the bottom... toilet water was running didnt come back a properly fix it so i ended up doing it myself... costumer service is rude after telling me a plumber will be back out the same day then 20 mins after getting a confirmation text saying the same thing i recieved a call saying they wouldnt be back out so my toilet was to run the rest of the night... ill never use this company again.
Laura C. Weiss
2 years ago
Nick was our technician from Roto Rooter, he did an excellent job. He explained everything he was going to do and was very informative. I got to watch everything he was doing and how he cleared out my drain. He used a camera so you could see where the clog was. I would definitely recommend Nick from Roto Rooter, he’s very kind and professional, just what you need when everything seems to be going wrong.
Runner and Gunner
2 years ago
Glenn and his assistant were on time and very professional at all times. They repaired our leaky faucet and gave us sound advice on installation of a Pressure Reducing Valve. We decided to have them do the installation during their visit. It was done quicker than expected and the two gentlemen were very professional and cleaned up when they were done. Well done, Roto Rooter. We give you high marks.
Megan Bridgman
a year ago
We had Roto Rooter do cable clean out to fix the sewage backup in our basement and we were very happy with them. I called to schedule an appointment and they were at my house within a couple hours of making the call. The technician was great and explained everything to me so I understood what he was doing. He was very helpful with any questions I had. He did a great job and we will definitely be recommending Roto Rooter.
Jazzon did a great job! He was friendly, knowledgeable and professional. He solved our floor drain issue promptly! Thank You Jazzon!
Mike, dispatched from Hazelwood location, was very professional. Took the time to protect the walls and property before working on the sewer drain. Very knowledgeable, very helpful and very nice in general. I would actually request him personally if it were an option next time
Danny was terrific. Prompt, courteous, helpful, and talked us through every step of what he was doing, and what we needed to do. (And even helped sort out confusion about our work ticket!)
I called with a main drain line problem and they were at my house within the hour. The service man Terry was helpful pointing out the problem and quickly fixed it. He also gave me a few pointers in preventative maintenance. Overall a great experience
My technician, Sean, came to my house late Monday evening and remedied the problem (clogged kitchen sink pipe). He was friendly and courteous and overall did a great job.
-Brian
Sandra Zastrow
6 years ago
Steve from Roto-Rooter was very thorough. He took ample time to remove a large tree root from the drain. He also found a break in the pipe and gave me an estimate for the repairs. He took the time to explain everything to me as he went through the procedures. Very satisfied with the job Steve did yesterday.
Kitchen sink became clogged. Called and had a technician sent out within the hour. Plumber was pleasantly nice, highly professional, and had the kitchen sink unclogged in no time. I learned quite a bit about the plumbing system in my home and received some much appreciated preventative advice for next time! Highly recommend James, he does exceptional work.
Kate Frisina-White
2 years ago
We had a wonderful experience today with our technician Mike M. He was nice, on time, helped with a $40 coupon and used booties on his feet and machine to enter house. We will definitely use this service again and ask for Mike M. Thanks Roto Rooter and Mike.
I was thankful that they took social distancing measures so seriously during this time. Shawn was respectful of our space and wore a mask when in the house. He was very thorough helping with multiple problems and explaining what he was doing and why keeping us informed throughout the repair.
Basement sewer was backed up, Thomas came in and cleaned out a lot of roots in the pipe. He was very thoughtful and kind. Explained everything. Thank you for a wonderful job.
Suzanne Boone
8 months ago
We had our sump pump replaced. The technician was courteous, professional. He got right to work and it only took about an hour. We have used roto rooter several times and each time we have been extremely pleased.
Justin was great. He was prompt and knew exactly what he was doing. Will definitely be calling back if we have any more issues.
We had a floor drain clogged once we got home from vacation. Ryan was sent out same day, arrived exactly when they said he would, and was finished quicker than expected. I am very happy with the service and professionalism. I was even given some tips to make sure it doesn’t clog again. Thank you!
Wonderful service. They were able to respond within the hour. All possible fees were disclosed upfront. The service man was very personable and had excellent professionalism. Would highly recommend.
The tech that came out did great work , very fast. I will say that they are not the cheapest , but they did respond in less than 40 minutes form my first call. They went above and beyond with dealing with my floor drain issue and were very accommodating to my schedule. Thank you team.
Chris Baumgartner
6 years ago
The service technician was very professional and successfully completed the job in one hour. The only issue was the labor rate, which I found to be somewhat high, for the job. However, it was worth the extra money especially after he had thoroughly checked for secondary leaks/clogs, tested out everything for several consecutive minutes, and thoroughly cleaned up the work area.
Joe McKinnon
6 months ago
Demetric was kind and helpful, I've got an older setup and he was able to roll with changes and get me all figured out.
Craig Schild
3 months ago
Very good service, quick response w in hours. Adam was very professional, friendly and sensitive to our situation.
Our Technician, a nice young man named Christian, was quick and very polite. He explained the probable cause and how they’d fix it, as well as tips for prevention. Overall I am very satisfied and would highly recommend this company.
I don’t know if this was a good value because I didn’t shop around. I trust Roto Rooter. Conner was polite, thorough, explained everything to me, answered my questions, did the job efficiently, and I couldn’t tell he had even been in my home except that my sewer wasn’t backing up anymore. And I have a 6 month guarantee against another clog in the sewer. I’m satisfied.
Barbara Land
8 months ago
We had a drain backup after 8:00 pm. Roto Rooter had a repairman here within an hour. He was polite, efficient and had our drain cabled and cleared quickly. Great service.
We had been having an issue with the drain stack for the washing mashing back up and overflow. I tried several things before calling Roto-Rooter. They were able to book an appointment for the same day. Aaron was the tech that came out and figured out that there was a blockage between the washer stack, the kitchen stacks and the drain in the basement. He was able to get it opened and flowing again. He was knowledgeable and friendly.
I had Zach 0580 from Roto Rooter take care of a drain that was clogged on January 12, 2019. He was so polite. He explained everything he was going to do very thoroughly. He pursued every way he could to get rid of the tree roots that were causing the blockage. That included removing the stubborn cap on the stack and having to go 60 to 70 feet to get to the blockage. He cleaned everything up and left the area as it was before his repair. I would highly recommend Zach for any repairs you need. It was a pleasure working with him.
Janice Loeffelman
9 months ago
Our technician was polite, friendly, knowledgeable and quick. He unclogged our sewer and offered advice to keep it clean in the future.
ron robertson
5 months ago
Very detailed and professional. it was a determined grease clog that refused to give up. But he was able to get rid of it. He cleaned up well.
Tim is awesome! Got our drain pipes cleared out and gave a great recommendation for additional steps to take to decrease the chances of the same problem happening in the future. Highly recommend!
Shawn re-lit pilot light for us and we received estimate for a new water heater. He was helpful and took time to explain what his estimate covers which is for everything needed - labor parts permit haul away etc. He gave us options to repair or replace. He arrived within the specified time frame, was professional and helpful. Thank you for your help today.
Service was available the same day I contacted them and they came within the 2 hour window promised. They fixed my problem and cleaned up the area before leaving. It wasn’t easy either; the clog was deeply rooted in the pipes. Mission Accomplished! Thank you Roto-Rooter!
My experience was top notch due to I haven’t used this service in years. My Service Tech Brian Watson was very professional and nice. He came in listen to what I needed and went to work. Also my other service was my toilet it was clogged he cleared it with the Guger with no problems. I will definitely be recommending Roto-Rotor to my friends.
William Wohosky
a year ago
Technician was very professional and efficient. Did a wonderful job in a very efficient manner. He was also very informative with the problem and gave good suggestions.
Rachel Longbottom
7 years ago
They called 45 minutes in advance so that I could stay at work until they were ready and I didn't have to sit around for the entire 4 hours window. The job turned out to be more complicated than expected, but Mike (4584) put in the time to get it right. He also helped me with another small problem I had without an extra charge. He was friendly, professional, and competent--what more can you ask.
TOM WAS MY TECH,HE WAS GREAT DID A GOOD JOB.
Had a very good experience with them. Same or next day appointments...even on weekends! Our technician was friendly and good. The problem was fixed and he was gone in less than an hour. We have an old home that will always need some maintance. Roto Rooter will be my company of choice!
We called Roto Rooter due to a clogged shower drain on Saturday. 24 hours later we now can’t use our shower, sink or toilet. There is a cable sticking out of the drain, waste in the tub and we are being told they don’t have resources to help us u til Monday.. not first thing Monday, 8-10 am . We paid them 200 on Saturday and the situation is worse.Update- Roto Rooter really responded and turned this situation around quickly. We received fantastic customer service from Kyle, Jason and Gabby. Roto Rooter Management team(Bob) made it right. The true measure of a company is how they ultimately respond when customers aren’t happy and Roto Rooter came thru. I would highly recommend this team
Kristen Wolf Cook
9 months ago
Mike, technician 6602, was very knowledgeable and thorough. I highly recommend him.
Nick W. helped with our toilet and pipe back up. He was able to explain the situation and solutions to me in an easy to understand way. It was fixed and functioning quickly!
Ashley Norwood
a month ago
Absolutely great! Wonderful job! Highly recommend
Had an issue with r the outside pipe leading from the house to the septic tank getting clogged. Mike and Adam came within an hour and cleared it right out. Very professional and super nice, both of them!
Mike from Roto Rooter came out to unclog my sewer drain & did an EXCELLENT job!! 👍🏽 He was very professional & knowledgeable & took the time to explain to me what was the cause of the drain to back up & what needed to be done. I've used other side plumbers in the past but I am done using them. From here on out, I will give my business to Roto Rooter. Great job Mike! I give Roto Rooter & Mike five (5) Stars!!! Thank you!
PATRICIA TAILOR
5 months ago
Demetric was patience with me today, thank you for your service.
The tech, Gabbey, did a fantastic job. Introduced himself, ask about the problem. Explained exactly what he would do and how much it would be. Confirmed that I was OK with that and went right to work. Knocked out problem in 5 minutes. He then explained the final issue and clearly demonstrated that the problem was fixed.Excellent service, from the online submission of the request for service through the call telling me he was on the way to the final result. Will use them again in a heart beat. Thanks!
After being in or new home for 2 months as well as a new 3 week old baby, we had a sewer blockage, I called Roto-Rooter at 9pm on Friday and someone came at 8am the next day. They were fast, affordable and professional. The gentleman really knew a lot about plumbing and was able to get my situation sorted fast. Not to mention free of charge they’re going to send another technician out to run a camera through and check my sewer line to make sure things are all good. Would recommend, would use again!
Melissa Larson
9 months ago
Mike is the best - not only did he resolve my issues, but provided valuable education to help me moving forward. Plus, he is a super kind man. I could not be more grateful for his service.
Joe was friendly, on time, knowledgeable and gave great advice. We will calling him in the Spring to fix another issue.
Bert Francis
3 months ago
Ken and Jeremy were very friendly, courteous, professional, and efficient, working several hours to detect and unclog drain/sewer. Keep up the good work, Roto-Rooter!!
Jennifer Mueller
a year ago
Jazz did a marvelous job. He was polite and professional and efficiently got my 3 drains cleared in an hour. Hopefully our sewer problems are over but if we have another issue we will ask for Jazz.
Technician came with in the 2 hour appointment time. Received a call ahead 30 minutes prior to arrival with us really helpful. Ken was very nice and walked through everything and pointed out potential issues. This was an evening appointment and I feel he took his time and didn’t rush just to get home earlier.
Charity Wright
a year ago
Mike was outstanding very nice and professional. He was very knowledgeable he informed me about a program that would assist me in getting my sewer line repaired due to this being a reoccurring problem with my sewer line backing up. I can’t thankhim a enough. Glad I a called Roto rooter. Thank you Charity W.
Jason Walker
11 months ago
Just had a sewer backup today and our service tech Christian (8141) was great! Right on time and very professional and personable. Had the drain fixed quickly so I could get on with my day. Highly recommend!
James Stoecker
9 months ago
The tech was nice and very professional. I've used them many times in the past and always have had a good experience.
Roto-Rooter did a great job. They were at our home within 2 hours and our lateral line got cleaned out. Nick was our tech. He was very courteous and showed us the problem and helped us get a water restoration/clean up crew within the next day. A very stressful situation handled quickly and professionally.
Appointment was between 12-4 for a tech to come out. They call you 30 min before they plan to be there which is perfect as I was meeting them there. They called at 11:45 said they’d be there in 30 min. At 12:13 they were parked outside! Timely response was beyond met so I can get on with my day. Additionally they went over the pricing and we got a root clean and camera scope after. It was awesome seeing the before and after and that they go back in if they see any other roots. They made me feel involved and like my money paid was beyond worth the service and customer service provided!
Katie Brookes
5 months ago
Technician Ken Boyd arrived within two hours of our call and had our kitchen drain opened back up in a short time.
Laura Duplain
9 years ago
Everything about the service was easy and positive. The technician arrived in a very reasonable amount of time, finished snaking the lines in less than an hour and told me in general terms what he found and the best maintenance schedule to avoid backups. It's the 3rd or fourth time we've called Roto-Rooter and will continue to do so to maintain our sewer lines.
We used Roto Rooter when we discovered a leak in our basement. The plumber found the problem along with some other issues caused by our builder and quickly and efficiently corrected them.
Ken was absolutely wonderful! Very nice, friendly, Got straight to work & got the problem fixed for us. Highly recommend & request him if you can!
jamie was fast, professional, and kind. he solved our problem within minutes, and stuck around a while to make sure nothing was leaking. we appreciate his help!
Mike was great, did an awesome job and explained all the potential issues and advised me on further work which might be required.
Justin was great. He diagnosed the problem right away and did a thorough job of fixing it. He explained everything to us, Again, he was great.
Running the washer- dishwasher- sink ( garbage disposal) caused backup. Cleared the lines and was very thorough. Called again next day after leak from dishwasher was noticed. Another service man came out and inspected the issue. The problem was a dishwasher part that needed to be replaced. The young man was polite, and attentive to the problem. Both young men were very professional.
Joshalyn Mills
a year ago
Eddie was super professional and friendly. He was in and out pretty quick. Gave me my estimate before beginning and I was told the price wouldn't change based on how long it took to clean the drain. There was lint build-up from our washer. I would definitely request service from Eddie again. My husband and I were fully satisfied
Woke up this morning with a toilet backing up. Tried to remove the clog myself, but the line was only 6ft. Technician came out asap and flushed the clog, unseated and seated the toilet, cleaned up, and even took hair out of the bathtub drain (which would have cost more $$ down the line)! Super friendly and quick service definitely worth the money.
Got my sinks unclogged with professional, friendly, courteous service. Eddie is great!
After I called, a service man was here in about an hour. He was very polite and answered all my questions. He explained what he was doing and why. I've done business with Roto-Rooter before and have always be happy with the results.
Mike did a great job. Our washing machine was causing a backup due to a clog under the floor. Mike diagnosed the issue, explained what he needed to do and why. He kept the mess to a minimum by cleaning along the way. He was very polite and the equipment he used was well kept. I wouldn't want anyone else to do the work. Mike is an expert in his field, and clearly knowledgeable. And did I mention how polite he was. I will recommend him to anyone who asks.
Fran Olivigni
5 years ago
The service appointment was moved up to first thing the morning after I called--great! The technician did a great job fixing the valve on our hot water heater and explained clearly why it was needed and what we should watch for in the future. This was very excellent experience.
I needed quick service to clear downspout drainage system before new landscape installed. They sent a tech within a few hours. Ran into root problems and needed video/camera to see what we had and Glenn Roeder was out here in no time and did a great job of identifying the issue and mapping our entire drain underground. He did a great job and would recommend them if you need this type of service.
Shannon Sides
4 months ago
Ken and Jeremy were super punctual, respectful and professional. They had me check their work to see if I had any issues with the repair, which gave me a sense of confidence that they did an excellent job.
Lisa de las Fuentes
a year ago
A potential Friday night disaster, main line sewer backed up. It was 10:00 p.m. and Roto-Rooter was there within an hour. Justin was professional, knowledgeable, and got the problem fixed in no time at all. Nobody better for emergency services.
donald wallace
a year ago
Justen did a great job. Understood the problem and prepared well to make sure no damage would happen to my property. He gave me advise on how to keep my drains clear for the future. I was very impressed with his work.
Our technician Glenn was very quick and efficient in getting our main line cabled and clear. He was friendly and informative. I will definitely be using Roto Rooter again if I have any more issues, but hopefully I won’t have to! Haha
The service was great and the plumber was very nice. He cleaned up (well) after completing his work, gave us suggestions for preventing future problems and let me know when some work was unnecessary.
chris biechler
4 months ago
Called this morning, problem was fixed this afternoon. Every step of the process, from my initial phone call to the completion of the drain clearing was positive and professional. Tim did a great job.
Alex Shepherd
11 months ago
Jazzon did a great job with our plumbing, had a big clog in the kitchen pipes somewhere, he was super polite, friendly and did a good job to unclog the drains!
Carrie Hibbard
11 months ago
On time, very courteous. Explained in detail what was wrong. Would have Jazzon back again. Highly recommend his work.
Robert J was very professional and expertly efficient. He found ways to solve problems that we encountered in my project, and explained things to me very clearly. I felt very comfortable with everything that he suggested doing. Great work, great communication!!!
Karen Mangicaro
a year ago
Thank goodness for Steven #854. We called in an emergency on Friday afternoon. The 1st technician showed up close to 5pm. It was obvious he wanted to end his day. He left and another person showed up at noon on Saturday. Nice man and he knew the equipment he brought would not work. We explained numerous times what needed to be done. They had been out here 3 years ago. Finally this youg man said he would get a tech with a snake out here. Now in comes Steven with the snake and 45 min later problem is solved. I don't know why they wouldn't listen to us but it is fixed now. And again thank you Steven.
Very fast response. Professional and courteous. Would highly recommend.
I had slow drainage in my bathrooms. They fixed the problem. I'm extremely thankful to have my toilets and sinks working properly again! Would recommend their services.
Ken was very professional and got the job done in a timely manner. Left the plac clean.
Mark Triplett Jr.
a year ago
Ryan was very helpful and professional. He had my drain cleaned out quickly and even helped price out options for future plumbing work. 10/10 service.
Placed a call to Roto-Rooter on a Sunday night and had a service tech at the house by about 8:30a.m. on Monday morning. (We had used Roto-Rooter for a previous, unrelated, service call several years ago and were very satisfied.) The service tech was Joe (#4573), and he was very personable and professional. He got right to the core of the problem and had the situation fixed in a reasonably short amount of time, all the while explaining what the potential cause was and then double-checking to verify that the situation was fixed.Very satisfied with the service, the technician, and the quick response time. Was able to pay by credit card, which is not available by some service companies!
Carrie Fussner
4 months ago
Mike and Adam came to my house within an hour of my calling. They were able to assess the issue and also what steps I needed to take. They not only took care of my plumbing issues, they helped to educate me on how the system works and signs I should be looking for in the future. They were knowledgeable, efficient and very kind. Highly recommend! I know I will be telling my friends and family who to use if they ever have plumbing issues.
Lori Zaretzky
7 years ago
We have used this company for the past several years. About once a year we need to have our lateral line cleaned out and this is who we call. This year we had to have it cleaned out within 7 months! Glenn R, our technician, knew that something was wrong as soon as he made his first pass with his machine. We asked that he run a camera and sure enough he was right. He was GREAT!! Knowledgeable, kind, respectful, and patient....we had lots of questions!! Will call them again, if needed and will hope to get Glenn again.
Roto-Rooter is awesome. I called for a Service tonight, the technician Nick (Tech#7337) showed up in 40 minutes. He fixed my kitchen issues in 10 minutes and picked up the toothbrush in one of my bathroom sink pipe. He performed the service in a professional and friendly manner. He didn't even charge me for the service call because he spent so little time on fixing issues. I have been a long-term customer of Roto-Rooter, but tonight's service really showed me the integrity of this company. Thank you!Inv#19123594
Matthew Tillstrom
a year ago
Showed up quickly on a Sunday evening after basement sewer yuckiness after a strong rain. Within an hour the drains were clear and everything was fine. Rather expensive was the only drawback… but they were the ones available and with more rain on the way later in the evening it was worth the peace of mind.
Katie Fortney
11 months ago
Mike was amazing and informative. He got the toilet fixed and was wrapped up in no time. No major messes to clean up when he left. Whew!
Sharon Penrod
4 years ago
We were very impressed with Steve, our Roto-Rooter man. He was polite, informational and courteous. He kept us informed as he worked and showed us everything he was doing. He gave us an expected bid with the highest possibly outcome. We were truly satisfied with his work and demeanor. We will always use Roto-Rooter as necessary. Thank you for great service!
Barbara Benkin
a year ago
Given the very stressful situation of a sewer backup, Tim told me he could take care of everything and calmed my anxiety. He was friendly, professional, and finished the work in a timely manor. He cleaned up any mess he may have made. I’m so grateful to him. I would recommend that if you ever use Rotor Rooter, ask for Tim.
Kelsey McLoughlin
2 years ago
They were able to come out and fix our issue super fast! Reggie was super kind and helpful, and got the job done in no time! Will definitely use again for any future plumbing needs.
They responded quickly and were able to get Christian out here to help within an hour. He was courteous, professional, and did a great job explaining everything. I dont want to have to use them again, but I would.
We are very pleased with RotoRooter! They called to confirm the appointment and showed up on time. Glenn Roeder was courteous and considerate. He thoroughly explained the issue, fixed the problem AND thoroughly cleaned up the areas after fixing the pipes. He had suggestions and explained how to avoid future problems. I would definitely call them again if needed!
TJ #0408, was able to come out quickly and efficiently decipher what was causing the leak in our upstairs bathroom. He and Steve fixed the leak very professionally and promptly. He explained everything to my husband and me before he started and after he finished. We would highly recommend them to anyone.
Brian Weindel
7 years ago
Roto Rooter did a great job! They were at my house within hours of my call. The technician, Glenn Roeder (#4588), was outstanding. He was able to identify the issue, talk me through everything, and get the job done quickly. He was even able to throw in a tip about how to help flow efficiency on a toilet!
Matt Metzler
8 months ago
Arrived on time, tested multiple solutions to arrive at the safest, best fix for my problem. Very satisfied.
Mike and Heather were kind, knowledgeable, professional, and work was scheduled immediately during a weekend emergency. My drain is now clear and Heather has me set up for sterilization and anti-mold treatment (even on a Sunday). Excellent work—thank you!
Scott Secor
11 months ago
Hasan showed up and jetted our sewer line and did a great job! He gave us great feedback on the problems we had and how to prevent problems in the future and even gave us a copy of the video he took of the line he cleared. This turned a bad situation into a good learning experience, thanks to Hasan and Roto-rooter.
Anthony Quezada
8 years ago
We had some leaking issues under our sink. It was gross and I did not want to mess with a potentially bad thing. Tried to get an appointment with a local company but it was a nightmare. Decided to go with a more reputable company. Chris U. from Roto came over within a few hours and fixed it all up. More importantly he taught me a few helpful things.I really appreciated his advice and expertise!
Allen did a excellent job, answered all my questions, was polite and very patient, also very professional. Allen is a great asset to his company.
Technician Mike was very knowledgeable and efficient.
Patricia Thacker
a year ago
Justin's customer service was OUTSTANDING. Told me ever step of the way what he was doing. Answered questions that I didn't know. Very satisfied. Couldn't believe I got someone here today when I called about price. Will use again 8f needed & certainly will recommend your company to others! Thank's Justin!
Debra Pruett
3 months ago
They answered the phone! Was very personable setting up for service. Both gentleman were professional and determined to complete the task to restore my homes septic system to operating correctly.
Elizabeth Kiblinger
2 years ago
I called Roto Rooter one evening, and they were able to come work on my drain the next day. The service technician was very polite and was great about explaining what he was doing and why. The only downside was that the services were a little pricier than other companies I’ve used in the past.
Ken was great! Was able to fix my temporary plumbing solution with a permanent one then clean my lines. Great peace of mind.
Linda Copeland
7 years ago
Because in the past I have had back-ups in my basement from roots clogging the drain pipes, I set up an appointment to have the drain checked for roots. Making the appointment was easy--the staff member was courteous and sent an immediate confirmation email. The serviceman arrived right on time for the scheduled service. Fortunately, my drain was clear of roots. Now I have peace of mind and a six month guarantee. I have always used Roto-Rooter and highly recommend this company to solve problems or for preventative maintenance.
Darlene Tilley
8 months ago
Drew Meyer came out to diagnose our sewer issues and give us a quote. He was extremely thorough and communicated very well with us. He was upfront and honest through the whole process. We later discovered a collapse in our sewer line and he was honest and compassionate with us and walked us through everything with compassion and grace. Even though we couldn’t use their service because we were not in a financial position to do so, he was very understanding and kind. We would gladly go with roto rooter in the future just because of him if the service is in our budget.
Sheanell Brandy
3 years ago
Noticed a leak from toilet, Raymond responded and showed up to assess the problem within the hour. Parts were needed and ordered, which arrived in less than the two wk time-frame the parts were going to available through the toilet manufacturer. Raymond, was very courteous of my time and scheduled an appt around my schedule. He arrived and made certain that he maintained a safe and sanitary service during this Covid pandemic. He wore his mask at all times, shoe booties only in the house, changed gloves as he completed the leak in the bathroom and came into kitchen to set/ clamp sink. Thank you for a job well done.
Matthew Hopwood
a year ago
When you’ve got clogged pipes, Roto-Rooter gets the job done! Gabby was fast, professional, and friendly. He even called his boss to get me a discount on running a camera so I could have piece of mind and have a better idea what the issue was.
Michelle LoweryJones
a year ago
I have standing water when I use my washing machine or it rains. One technician came to snake the line said he couldn't clear and suspected a collapsed pipe. He scheduled a different tech to video a snake through my piping. The next tech was supposed to supply four quotes for repair, but only supplied two.
Nikki Austin
11 months ago
My kitchen sink was clogged. We had tried unclogging it with our own snake and Draino, but still would not unclog. I was able to get a technician here within 2 hours.
Lillie Crawford
a month ago
Gabby was great! He explained everything. I wish I could have him and TJ as my own personal plumbers. I trust them not to try and cheat me and I know they do a good job.Thank you,Lillie Crawford
matt helton
11 months ago
Eddie-#5944 was probably the best service provider iv dealt with by far. Professionalism from start to finish. Down to earth person and serious about his job. Thank you.
Ken was very professional. It was very obvious he took his job seriously. Ken did an awesome job making sure the rain drain pipe was unclogged and cleaned. When I need The Roto Rooter Team again I will ask for Ken B.
Gregory Hawkins
3 years ago
The attending plumber, Carl, was professional, knowledgeable and explained the problem and the solution. the preparation and the cleanup was remarkable. The cost for this service seemed to be a bargain once I observed the level of work required to complete this project. I would feel extremely comfortable contacting this company for any other plumbing needs that I might encounter.
Mike was fast and very professional. He also recommended I look into my city’s lateral sewer repair program which could save me money in the long run. Thanks Mike. Job well done
Leslie Broome
11 months ago
We called for emergency service at around 8 pm and they told us they would be here within 2 hours. They came within one hour and had the job done by 10 pm. Ryan was wonderful - he thoroughly explained what he was doing and what we need to do to avoid this happening again. Thank you!
Walter Cowart Jr
a year ago
Great service. Got my drain unclogged and gave me tips on how to prevent it from happening again. The guy that came out was super nice and their price is competitive.
Christian did an excellent job. He explained everything thoroughly. He had to try a couple of different cutters to finally break through. He was very courteous, respectful and tidy as the job allows. Highly recommended.
Had a kitchen sink clogged and overflowing. Called in within a hour had a tech out who identified the issue. Fixed it and cleaned up all under a hour. Can’t complain. Professional and quick.
Grant Napoli
5 months ago
Very easy to make appointment, friendly staff at the office. The techs were professional and clearly explained the process/pricing. Overall, a very good experience.
Pauline Blanks
2 months ago
The tech was very nice and not just on time he was early. He took care of the problem right away he was awesome. Think his name was tre. And he left the area nice and clean. I would use this service again thanks.
Marissa Musick
9 months ago
Everyone is always so nice and professional from here, and it’s nice to know you can usually have someone here the same day.
David Weinstein
2 years ago
Reggie (technician) was on time, and on point! He quickly assessed our plumbing concerns and made recommendations how to resolve the issue. We experinced a main drain backup that was causing waste water to come up through our basement floor drain. Reggie worked quickly and efficiently to resolve our issue. Reggie was extremely knowledgeable and very professional. Reggie had everything fixed, cleaned up, and in good working order within a couple of hours. Finally, Reggie took the time to thoroughly explain the Roto Rooter 6 month guarantee. Now, I have peace of mind knowing if the problem persists, Roto Router will return to my home and resolve the problem at no additional cost. I'm very satisfied with the work Reggie from Roto Rooter completed. I'd highly recommend Reggie and the Roto Rooter branch located in Hazelwood, MO.
Technician was extremely professional; he was very thorough and figured out a sewer issue that no one previously took the time to investigate; he was very clean, and he took the time to explain everything in detail to me. I was very impressed and pleased with Tim. Job well done.
Carole Broadfoot
8 months ago
Brian was courteous, knowledgeable and found the issue quickly; he resolved the issue in a professional manner. The issue was clogged kitchen sink drain.
Elaine Presley
11 months ago
I called for a backed up sewer. Danny arrived within the hour and promptly got things working again. He was very friendly and knowledgeable and I would not hesitate to recommend Roto-Rooter to anyone. In addition to getting the line cleared quickly, he was able to tell me about potential solutions (this is not the first time we have had this problem). We have used Roto-Rooter everytime and have always had a positive experience.
For Neil & Ellen on 04-01-18Nick #7337 arrived promptly. He was very knowledgeable, courteous and professional. Nick quickly diagnosed the problem and fixed it. He also cleaned up completely when he finished. We will not hesitate to ask for Nick again and use Roto-Rooter if/when we need further help.
Thaddeus G Salender Jr
6 months ago
Charged $100 extra for a service fee above quoted price and refused to resolve the situation and the manager refused to speak with us (the homeowner). No work was performed other than diagnosis. Buyer beware!
Alex Clippinger
a year ago
When my tub drains started backing up, I was able to easily schedule a next-day appointment online. Roto-Rooter was responsive, on-time, and finished in 90 minutes.
I had a clog that two other plumbers where unable to unclog. Glen Roeder #4588 came out from Roto Rooter and had it unclogged in no time at all. I am very happy and impressed. He was also very knowledgeable about his job and was able to answer my questions.I would highly recommend them.
Sherry Meyers
3 years ago
Reggie called when he was on his way. He arrived wearing a mask, evaluated the problem, gave me a quote (I had gotten a coupon in the mail last week), and started to work. Took him less than 10 minutes to unclog toilet. Reggie gave me the final price and explained the warranty. I was very pleased with his friendly, polite, professional manner.
I called as soon as I saw the puddle in the laundry room. They said someone could be at our house in about an hour. The service technician was here about 20 minutes after I called. He was very courteous and professional. He seemed to do a thorough job. I appreciated that they were able to come when I needed them and I didn't get charged extra for a weekend or emergency visit.
Zack Kavanaugh
11 months ago
The Roto Rooter team was fantastic. They sent a team member to my place in less than a few hours. After identifying the problem, they had another team member at my place the next morning who provided a solution and great customer service. Hasan was outstanding. He even left me with a few tips of what I can do to help mitigate and resolve any potential problems in the future. I’d highly recommend Roto Rooter.
Andrea Maitland
9 months ago
Mike, technician 6602, was a fantastic help when our sewer backed up. He was friendly, prompt, and answered all of our questions! I would highly recommend!
Don arrived on time and checked out the problem (a non-functioning bathtub drain). He gave me an estimate prior to starting any work, and accepted a $40 coupon I found online. He got to work, and was done in about 10 minutes. The drain functions perfectly now, and the price was as quoted. He was personable and easy to get along with. My only hesitation to giving a 5 star review is the price - it seemed a bit high. That being said, it was a problem that needed to be fixed.
The service was really great and the technition, Terry 5895, very friendly and right on time. He explained things in terms we understood. Roto Rooter emails out some great tips about the little things you need to know to keep your plumbing problems to a minimun. We will use them again if needed in the future.
The service was great. I called @ 3:00pm after noticing a sewer backup in my basement and they had a service rep to my house in a couple of hours. No extra charge for after hours work. They told me there is no extra charge for 24 hour/holiday service either. The tech, Michael was knowledgeable and friendly and got the job completed within a reasonable amount of time. I am a satisfied repeat customer.
Stephen was great! Arrived within 1/2 hour of my call and finished the job in about 45 min. He was very friendly and professional.
Basement floor drain was backing up and was able to schedule repair same day. Our technician Ryan was professional, informative, and friendly. Would recommend Roto- Rooter to anyone.
We had wonderful service. Trent Skinner was very professional. He came in, scoped our sewer system, let me watch the video and left all in a timely manor with no mess left behind. I used Rotorooter years ago and was very happy with them then.
Our main line was clogged so we called to make an appointment Monday morning and someone came out later that same morning. Matt was very helpful and knowledgeable. He basically took care of everything from the front yard! We also used a $40 coupon online. We had great service from Roto Rooter in 2000, so good that we didn't need their services again until April of 2017!
LaShae Sheard
7 months ago
I called due to a sewer backup in my basement. I received service within a few hours and unknowingly received a $75 discount due to a coupon posted on their site the service provider knew was available.
Mitchell Durante
2 months ago
Roto rooter was great, great customer service and fast response time. Pulled about 6 ft of roots out of a pipe…now onto much bigger problems :-/
The guys came out, explained to me their process and were sure to consult me at every turn. They made sure I understood what they were doing. They performed their services quickly and in a very friendly manor. Highly recommend.
Very professional and helpful! Took time to diagnose the issue. Gave an honest quote and performed the service quickly and effectively.
Justin showed up, very knowledgeable and got to worn after taking his time to really think of best solution for the job while minimizing cost to me. He was unblocking our main exit pipe and spent a long time for our pipe was very long to the main sewer. Was happy and price was not bad considering he was at our house with a lil over an hour.
Nick was very professional and made an uncomfortable plumbing issue very comfortable. He was knowledgable and explained step by step of the issue and how to prevent the issue from recurring. The issue was resolved in a timely manner and he reassured me by allowing me to test each item in my house that required running water. Highly recommend roto-rooter and if you are able request Nick W Tech 6074 to receive the same excellent service.
KC (CloneCommando50)
a year ago
Had the sewer lines cleared out after a backup. Reggie came out and got the lines cleared out along with sending a camera down to see the condition of the pipes. Service was wonderful and I will be using them again for my plumbing needs. Thank you very much!
Ronald Gregory
2 months ago
To pricey,$418 to unclog a sink is to much. The person that came out knew it was a simple solution and still charged an astronomical amount . My wife and I felt we was robbed without a gun. For that reason you deserve two stars and I definitely will shop around first in the future.
Full disclosure, I googled companies that serviced my area. The first company didn’t return my call. A second company couldn’t get to me for another day. I contacted your company around 10:00 am and they said they could have someone out by 3:00. I got a call 30 minutes later saying someone was on the way.Kevin Ware was professional and personable. He clearly explained the cost up front and the steps throughout the process. He was efficient and thorough. He is a fine representative to your organization. I will keep your number for future needs.Thank you,Troy Curtis
Sudden drain blockage turned out to be due to cast iron pipe collapsing beneath house. Quickly addressed and a repair plan and proposal proposed. Clear explanation and .options for how to proceed were given. No pressure or rush allowed us to come to a decision about the next steps and a workable repair schedule
Reggie was great. He was friendly and professional. He explained what he was doing and gave me tips to prevent the back up from happening again. I’ve always had great service with RotoRooter and will continue to use them
Our technician responded very quickly! He was professional & extremely helpful. We didn’t feel the pressure that he was trying to “up- sell” us, but took care of the problem rapidly. He told us how to avoid the problem in the future. After he left, we also got a follow up call from the area manager named Toby. He was super nice and we appreciated such great service all around!
Our technician was awesome. It was late but will still thorough and complete. Really appreciated him and his work.
Michelle Muehling
7 months ago
Jamie was amazing. He did not give up. He kept trying until results were achieved. I haven't had my sink drain this well in at least 10 years.
Thomas was very thorough and professional. He figured out our problem even after someone else hadn't. I greatly appreciate him coming out on such short notice on a weekend. He really saved us!
The plumber did a great job and was very helpful. They were a bit busy so they had to reschedule making us wait, so that was why I decided to leave 4 instead of 5.
Jazzon was professional and courteous. He explained everything he was going to do so I was aware of the process. Great job!
Lindsay Baumgartner
5 months ago
Dustin and his partner were fantastic! Gave me an honest and fair price, they were so fast, and had amazing customer service. Very pleased with the service and I will only use roto-rooter from now on forward!
Brittany Gloyd
a year ago
We had a floor drain back up late at night, and were able to schedule an appointment online for first thing the next morning. Dan arrived early, was friendly and professional, and the service was done in less than an hour. Knowledgeable and thorough - would definitely recommend.
Susan Dickson
4 months ago
Nick was great! He was polite and informative. I would recommend to anyone needing plumbing service.
Sherri Rauch
10 months ago
Tommy was awesome I really appreciated his honesty on trying to help me out he solved our problem I would definitely want him back if I had other sewer or plumbing issues thank you for sending him I hope all ur workers are like him thank you so much
Josh Patton
10 months ago
Daniel arrived on time, resolved both issues quickly and efficiently, and was both polite and informative the entire time. Couldn't be happier.
My wife and I have had ti utilize Rotor Rotor twice within 6 months and each time the Service Professional (Micheal) was just that professional and quick to complete the needed service. They also honored our warranty with no problems. Thanks.
Richard Brown Jr
a year ago
Nick W (#6074) was awesome. Came in, was super knowledgeable and honest, and got us draining right away. He even gave some tips to prevent clogging in the future which was great.
The tech was very knowledgeable and friendly. He knew right away what was wrong. The price was a bit steep for him to tighten up a screw to stop the leaking.
Having no knowledge about plumbing Reggie T. #5152 and his assistant were able to clearly explain to me why water was leaking from the drain pipe every time I wash clothes. They told me how they were going to fix it today and answered every question that I had thoroughly and with patience. I really appreciate their service today and would highly recommend them to work you may need done.
James Leighninger
3 weeks ago
Our regular plumbers are closed on Sunday, but the backup happened on a Sunday morning . RotoRooter said they’d be here by 11 AM and they were! Reggie was friendly, courteous, efficient and was willing to explain everything! Solved our problem in about 30-45 minutes!
Mike and Kyle showed up in a timely manner were both professional and understanding. They took the time to explain why they were doing what they were doing and why. Well done. Kept area clean and took steps to make sure not to get area any worse than it was. Thanks fellas!
Eugene Martinusen
2 years ago
The technician Steven, was on time and very courteous. I explained the problem of a toelet being blocked. He explained the possibility of two problems and the cost of each. He than got his equipment and proceeded to unblock the toelet. After fixing the problem, he cleaned up and put his equipment away. The first possible problem was the correct one. I would recommend their service.
I've used Roto-Rooter multiple times and have never been disappointed by their service. This last time my tennant called letting me know the plumbing was backing up and Justin was there within the hour. He was very professional and left the place as clean as when he showed up. Will use again.
Tiffanie Upshaw
a month ago
We had a plumbing backup issue in the basement and they came right out. Gabby was professional, respectful and new what to do! He had us cleaned out and working again in about an hour. So thankful for his service today!
Returning customer- appointment was scheduled and the company called to ask if they could come a day early, OF COURSE. Same great service - Shawn (#6323) explained the cost and finished the job in under 2 hours. Definitely will use the company again.Excellent service from the company beginning with making the appointment with Donna to completing the work with Glenn (#4588). Glenn informed me of the choice of repairs and the related costs for each. I am a returning customer and have always been pleased with the response and work completed by the company. I will definitely use them again in the future.
Erin Petersen
11 months ago
They were able to come unclog my drain within a couple hours of calling. Very happy with the quick service!
Michael Cox Sr
a year ago
The technician that came out was courteous and professional. He was friendly to talk with and did a wonderful job clearing out my sewer blockage. Thank you again for your service and God bless.
Brendan Weber
6 months ago
Chris came over same day when i had a problem to fix my washer drain backing up! He was courteous, professional, on time and kept my best interest in mind. He offered many different solutions to my problem. He had the problem fixed quickly and efficiently. I could not be happier
Rachel McClure
3 months ago
Mike and Sam came out today to clear our line and run a camera to see what was going on. They arrived exactly when they said they would, were professional, and took the time to explain what the problem was and also the solution. They got our line cleared out and took care of everything. This is our third time over the years having Roto Rooter come out to clean the line and I highly recommend them. We have never had a bad experience and they always get things running smoothly.
Hunter Bright
2 years ago
Arthur was our service technician who was able to come out and help us. He was great and explained his whole process. He was able to unclog our drain for us and answered any questions we had. Have used before & will continue to use.
Blake Corrington
3 years ago
Tim did an incredible job. Super friendly and professional. Even took time out of his day to walk me through some tips and educate me on the issue. Will definitely come back for any plumbing needs.
Bailey Panter
5 months ago
Dustin was very nice and professional. Made a very stressful situation super quick and easy. I couldn’t recommend more! They were super knowledgeable and answered any questions or concerns that I had.
Sarah Laird
11 months ago
We noticed a block Friday early evening and with teenagers and 3 bathrooms, as well as hosting a party the following day… I think you can see where I’m going with how urgently we needed this fixed. Roto-Rooter was the only place that answered our call And was able to get someone out to fix it in the morning. I’m sure you’re familiar with a service window timeframe of 8-10 and you know they probably won’t get there until 10… not the case here!! Hasan arrived a little after 8 and not only fixed the problem in a quick and efficient manner but he was incredibly nice and polite and extremely helpful! He explained everything in detail to me and offered up some ideas for helping to keep the problem under control and suggestions for long term maintenance!! I hope his bosses know what a valuable employee they have!!
They had note from the prior visit a few years ago and knew exactly what the issue was.
Derek McCarty
4 years ago
Robert arrived soon after I scheduled my appointment. He was extremely knowledgeable and explained everything to me that was being done. I appreciated his friendly personality and fast service.
Brendan from roto rooter did a fantastic job. He was professional and prompt. We would highly recommend them for all your plumbing needs.
After a routine pipe cleaning, Tim arrived with camera to diagnose a problem: he is knowledgeable, professional, and friendly -- explaining all as it unfolded and offering options and advice. As it turned out, much of the pipe needed to be repaired, and Tim arranged the entire thing at the moment, work to start the next morning. He was great.
From my initial phone call to end of service the gentlemen who I worked with were outstanding. Sean handled my phone call and appointment scheduling, Don came to my house to do the service. Don was not only very professional and skilled, he was an extremely kind and good person. That may not seem important, but with the number of contractors I've had in my home over the past few years it is a quality I appreciate as much as the service. If I ever have the need to call again I will definitely request Don.
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