Merlo Plumbing Co Inc

We have used Merlo plumbing for years and have been fairly satisfied with their service. However, last week, they literally averted a disaster. I was called by my housekeeper who told me a pipe had burst in front of our house while I was at work. I immediately called Missouri American Water service and placed an emergency order to come shut off our water. Right afterwards, I called Merlo Plumbing and placed an emergent work order to come to the house and repair the broken pipe. They told me they would have a serviceman there in an hour. I raced home and true to their word, a serviceman met me in the driveway. He saw how much water was coming up from the ground (it was almost as if a hydrant had burst) and literally ran around our front yard looking for the water shut off as Missouri American Water had not yet arrived. His name was Tony. Realizing it was from the irrigation system (which was supposed to be closed ) he went out and found the main shut off to our house and averted a major disaster. Water was EVERYWHERE and was flowing into our neighbors yard and had already gotten into the basement. Toni (Acinelli) could have not been more helpful and pleasant. He diagnosed the problem and addressed how it would be fixed. Still, over TWO HOURS after I placed an emergency call to MAW (Missouri American Water) they had FAILED TO SHOW. If it weren't for the quick response by Merlo and their crew (Tony)..I am sure our entire basement (AND MORE) would have flooded. We can't thank you enough.

I was living in a house on the hill. I called them telling them I had a leak in the basement from a pipe and a toilet that kept overflowing. That same day they showed up and fixed the problems. It was at a very reasonable price too. Very proud of the service I received. Great company!

I couldn’t be more pleased with the work Dave from Merlo Plumbing did in our kitchen! He was professional, thorough and pleasant to be around! He improved the plumbing set up and set a new disposal under our sink. He was actually excited about the improvements he was making - and we are thrilled with the improvement in the way our plumbing works!! We are going to have them replace our hot water heater next! I highly recommend Merlo for your plumbing needs!!

Did a great job on our plumbing repair. Showed up quickly and worked efficiently. Thank you for fixing our problem!

If I could give them a negative 5-star I would!!!

Called them for a water pressure problem that the water company detailed needed to be done. After reading what the water company wrote, they proceeded to do work that DIDN'T need to be done. Nearly $1000 later and they did NOT fix the water pressure problem.

Water company rep called them and told them to come back out and fix it according to their instructions. She also told them to fix the work they did because it wasn't done properly. They sent the plumber back who had a bad attitude and did nothing. Said he couldn't turn off the water main (which wasn't true according to the water company rep).

Months of contacting them and they wouldn't respond or send out a plumber. Nor would they refund our money, which the water company rep told them they needed to do since they did the WRONG work and did it so poorly.

We then had a pipe leak from the work they did do that they were supposed to come and do properly but never did. Water all over our finished basement. We should have made them come out and fix it but truthfully, my fiance' didn't want them to come and make things worse. Why call an imcompetent company to fix the problem they created? was his response. I couldn't disagree with his logic.

At the very least, they should have refunded our money!!!

Will never, ever, ever, ever, ever, ever - did I say ever? - recommend this company to anyone. I don't recommend them to you either.

great service, persistent, personable, fixed the problem with a smile!

Called these guys after a frustrating experience with another company. Steve was incredibely professional and went above and beyond expectations. Highly recommend these guys!

Rounded WAY up on time it took to complete task. Did not wear mask even though I asked when I answered the door and told I was pregnant. Plumber was nice, prompt, did not leave mess, but will likely have to call someone that specializes in washer install to feel like the washer install is truly complete as it made a lot of concerning sounds the first time I used.

I originally contacted Merlo because of a leaking faucet in my bath tub. Devin came out scheduled for 8:00 arrived 8:15 (no problem at all). I explain the issue again, showed him where everything was and left him alone to do his profession. 20 min later he walks out the door, I assume he's grabbing a part, but then he drives away. I walk into bathroom and see everything pulled apart so I then figured he had to go pick up the part from somewhere. He returns about 9:00 am, finish the job close to 9:30 and gives the price of 300.00 or so.
I then asked for a cost breakdown and I asked him to show me what he to resolve the issue. and he explained what he did (per the receipt: Replaced Phistor Shower Stems)... I realized that he was not here for 3 hours barely 2, and when I addressed that he took off the extra hour or so he falsely added. total now 245.50 for time and parts... after this I was not satisfied with my experience but was content because the original problem was fixed the leaky faucet.
A week or so later I realized the shower and valves weren't functioning like they use to. Contacted Merlo, and Devin returned to adjust the problem... for a short time it seemed okay, but the shower was still not functioning properly.
Now it's been about 2 months from the original visit, I contact Merlo on a Tuesday and explained the ongoing issue since the first visit, they said they can get someone different on Thursday or if I want the same guy I would have to wait until next week. I said no I need the issue looked at sooner. Fine Thursday between 10-12 it is.
Worker Doug calls at 9:47a.m. on Thursday and arrives a few minutes after 10 a.m. I explain the issue and experience, I stand there and he turns the shower on and adjust a valve and the shower pressure was fine but only from one head he explained probably eventually I may have to replace it because its older and I asked questions to make sure the drizzle from the faucet was the reason for the shower issue etc.... Ending result, he didn't have to do any labor and was here for 5 minutes. Charges for the day 145.00..
Now do I need to list the problems I have experienced so far from this company??? Between poor communication and totally trying to get over with cost, not to even mention the quality of the work not being as impressive.
First call Doug make to the office ended with deduct 30.00 from the bill. Now he and I are conversing, once again I'm explaining this ongooing issue, now I can't understand what I'm being charged for... when the company number 1 NEVER discussed how they operate, is there a flat diagnosis fee etc? As a customer if a company doesn't mention a fee upfront then there's no charge until labor is being done (at least from my experience with other professional companies).
After going back and forth and a second call to the office the result was for me not to worry about the charges.

Only reason Merlo is getting 1 star is because I do appreciate their attempt on fixing the original issue and coming back out to examine why nothing is functioning properly since they fixed the original issue. My overall experience would be Zero stars because of how they operate; lack of communication with the customer and operating out of dishonesty.
I am a first time homeowner, single, young female and to reach out to a company I put trust into helping me solve a problem that is not my expertise, but to only be totally ripped off.

I would not say I wouldn't recommend this company to anyone because maybe they are good at how they perform in their profession, however they do not demonstrate professionalism to me at all. Therefore, I would rather share my experience with others and let them be the judge....and beware.

We were having problems with our water heater and called Merlo to schedule an appointment. They said it would be 3 days before they could come out. We wait 3 days then no one shows up between the designated time we were given (1-4pm). I called and they said they had no record of our appointment. Will never call them again.

At Patterson Place Apartments we've used these guys several times and they're quick efficient reliable and very responsive not to mention very clean work I was amazed at how much they cleaned up after themselves I would recommend these guys over anybody else that I've used in the past. If you want something done right these are definitely the guys to call. Thanks Merlo Plumbing for doing a great job for us.

Doug was professional and polite. Had him out to repair an outdoor hose bib and replace tow water shut offs. Fast and affordable and available when I needed them. Would have them out again!

Never used their services, but on 5/13/19 came across their work van on highway 270 tailgating me and driving erratically, swerving. In and out of rush hour traffic. Upon reading other reviews there is no wonder those people don’t care about anything, even other people’s safety. If I ever have plumbing issues I know who to NOT call! Lol

A couple days for an estimate took 2 weeks . Agreed to a price and the changes to the items incorrectly listed and we scheduled the work to begin on a specific date, took the day off work so i could let them in my house and nobody showed up and nobody called. When i called to ask what happened and cancel the response was I dont blame you. Great way to do business. Keep it up.

Merlo is great
Tony is efficient, knowledgeable and timely. I would and have used them many times.

Called to request a quote for a bathroom project. They told me I would be contacted to start the process and never called. I found another contractor

Expensive service call ($160) and they never gave me an estimate for the work

Merlo Plumbing has helped me twice in the past month - Charles was incredible! Both times he came out, not only was he fast and efficient, but he also helped me over the phone when I had a question, and checked in to see if I bought the right faucet prior to installation.

Merlo is my go-to plumber - would not go anywhere else!!!

Installed water heater and updated much of the galvanized steel pipe work (100 year old property) in a timely fashion. Worked with both Matt and Doug, easy to communicate with both. Integrity in their work; could have updated more, but they advised not to spend too much money until a direct need arises. Reasonable pricing and will be using them in the future for plumbing needs!

Doug Back out Feb. 2022. Was on time , only took about 6 hours what we expected to be 8 in changing shower components, pipes, and a toilet. Old toilet didn't have a shut off valve, so provided a long term valve replacement that avoids having to dig into walls to replace galvanized steel pipes (again old house problems) that would cost us more money & hassles!

called and called and called, then emailed, all to give them a chance for a service call. Wasted my time, only guessing they don't want service call business.

Back in May 2018 I called four Plumbing Co.'s for a quote to repair a water main break to our bldg. Apparently Merlo showed up, but did not let anyone know from this Co they were here. We had a 10x6 sink hole in our parking lot where the break in the pipe was. Merlo billed us for a camera to locate the leak. (funny). The bill also states Gave all info to Greg Burton for a bid.. We never received a Bid for repair. I have called Merlo 4 times and have spoken to Vickie which assured me someone will call me back. I have sent 2 emails with no reply. We still continue to get a bill for $200. If I could rate this company a 0, I would. Very poor customer service

Very professional and quick. Please add email address to receipt as that is needed for rebate

Tried to upsell me on some ridiculous upgrades for an otherwise simple fix

Tony was amazing!! I had a pipe freeze and crack under my mobile home. And after calling multiple places i called Merlo to see if they worked on mobile homes and if they had any emergency openings. Right away they got me on the schedule (same day). Within a couple hours Tony called to let me know he would be at my home. I was initially told around 6pm but Tony wanted to give me a heads up he had a few commerical jobs a head of me. He didn't get to me until after 9pm. But he able to repair the leak fast and explained everything he was doing and how to keep it from happening. There was heat tape, however with how low the temp got along with wind chill he had some recommendations for extra coverage that i would have never thought of. I will definitely use them again when needed and will have them as my top plumbing recommendation.

Great service. Owner went above and beyond to help. I would recommend them to all in need of service.

Nice service and good customer service.

Had to get a 8 3/4 GRATE FOR OLD STYLE.

Matt and Allen are godsends! They saved the day! We had 4 pipes burst and they had the building up and running in 5 hours! Amazing work!

The service was outstanding very professional and when they were done it was very neat and clean

I would have liked to post a review on a water heater install by them but after three calls to them - and none returned - I could never get them to send somebody over to take a look at my job. This despite the fact that I'm about three minutes away from their office.

I called Merlo on 5/14 to see about fixing some issues with a new sink/vanity I had, and to install 3 shutoffs, Steve came to do the work, he was not in any hurry to get the job done, and it took him an hour and 20 minutes to get a $28 part from the supply house, with the travel time the part cost over $150. In addition to the long drive time, I overheard him on the phone at least 4 times talking to other people about jobs - while he was on the clock at my location. I called Merlo after the job was done to let them know I was not happy with the additional time I was billed for that he was not working, but I did not want any type of credit or refund.

Several days later my wife noticed that the drain was leaking in two places, I called the service department and talked to Mason, very nice guy. I had to call back several more times to get an appointment for them to come out and fix the leaks, on Thursday 5/24, Mason told me they would be out on Wednesday 5/30 at 3 for the repair.

I left work early so I would be home by 3, but at 4:55, when no one showed up or called I called Mason again.

After several attempts to get an explanation, or to talk to someone who could help me, Mason said to be honest with you, Steve(original plumber) said I was a con man and not to do business with me any more, I've never been called a con man before in my life.

I asked him if I was a con man, why, when I called in originally to voice my concerns, I did not ask for any type of refund, or stop payment on the check I wrote. And why was the plumber on other calls while at my house, and why the drain leaked

Mason told me to call back in the morning.

My bill was $624.50, I'm not asking for a refund, credit, or any other type of monetary compensation, I just want to get the leaks fixed.

Once the leaks are fixed I would not do business with a company who calls a paying customer is a con man, and would not recommend them to anyone else.

Have used them for many years. Most recently for sewer back up. Always made every effort to come same day and will keep coming till its fixed. Thank you

We had to have our sewer lateral replaced in a narrow city lot. They did an excellent job, communicated each day with both my wife and I, were incredibly professional, and worked very hard to get it done quickly. I will have them back for future work and highly recommend them.

Paid for replacement of diverter on shower, never worked, tried to get service to come out and replace. Service manager never got replacement part. I order it from Amazon and had Hoffman Brothers replace. Extremely poor service

Fast and did a good job.