Drain Medics

They made a appointment for 6 in the evening and never showed or called. What called in repeatedly and nobody ever bothered to return my call!

Makes things worse I can use my shower I couldn't wash any clothes can use my dishwasher cause the drain was plugged up there a crappy company

The technician Mike was timely, friendly, informative and diligent in getting my drain open and flowing. I appreciate his efforts...it was not an easy fix.. Thanks again Mike! I have you on speed dial just in case I need you in the future!

Prompt, professional and great price. Have gotten job done each time.

They came out & drained My sewer in March 2021 for $100 dollars. The technician never actually entered the house he messed around in a hole in my front yard for about 15 min. The money is not the issue here. It’s May & the sewer is backed up again & they want to charge Me another $100 dollars. I would have just paid someone the $200 in the first place to get the job done right. Lesson learned on my part. Oh yeah they only give You 30 days guarantee this I’d the problem. What ever happened to building a good customer base.

Did a grate job Saturday and still was only $75.00 Technician was grate 5+++

Think you're going to kind of get what you pay for here, be careful. I used Drain Medics once a long time ago - because they're super cheap relative to other plumbing services for basic clog snaking - and that experience seemed to go fine enough.

I called them again recently for a clog in my washing machine drain out though, which was a much more sketchy experience. The tech said he couldn't snake it out; said he couldn't get past the trap and it was probably busted.

So I called a different company to talk about excavation. That tech said we should probably try to snake it again and he got right through it in hardly any time at all. You'd think snaking a pipe would be pretty straightforward, but I guess there's more of an art to it.

Lucky for me that second tech was honest and skilled. That went from a $2000 complicated excavation job to a $185 bill and less than an hour.

I'd rather pay Drain Medics $75 for the same work, but not if they're 50/50 on job completion and leading people into expensive excavation for nothing.

I will always use them! They were an hour earlier than what they said it would be. They were fast and efficient. Cheaper than the rest but not with quality. Alcee did a wonderful job. They'll be my first call if I ever have a drain issue!

RIP OFF!!! BAIT AND SWITCH!!!
They didn't clear the drain correctly. They say they have a warranty, but refuse to honor it. They are refusing to come out again unless I let them charge me for more service calls and higher priced services.
HORRIBLE CUSTOMER SERVICE AFTER THE SALE!!!
They are as sweet as can be until they get your money. Then they will not even listen to you. BONNIE was very rude on the phone, claimed that there is no one else that I can talk to (said she is staffing the phone 24/7 and will not allow me to speak to anyone else there).
I called back to verify some information to make sure I'm filing my BBB complaint about the right company, and BONNIE hung up on me. Now they are not answering their phone. What kind of amateur operation is this???

I'D GIVE THEM A NEGETIVE 5 STARS IF I COULD. My sewer is backing up as i type, but am so put off by this joke of a company that I'm taking time to write this review. I had an emergency drain situation, and tried calling drain medics. They advertise $75 flat rate and don't even mention an emergency rate. So when I called to get a quote I was a little thrown off, said I was going to make a few other calls for bid. Trying to call back, and this is obviously a cell phone, and am being forced to voice mail. COMPLETELY UNPROFESSIONAL!!!!! Seems to me the good reviews are probably just friends

Perfect service

We had a backup on Easter Day and called Drain Medics. Chris showed up in about an hour. He looked everything over outside (the back up was from the clean out in the backyard to the main). He explained what he was going to do, we signed his paperwork, and he quickly went to work. It took about 45 mins total and 105’ of drain snake, but he had us up and running like we’d never had a problem. He showed us the root wad that had gotten into our clay pipe, which was about 5’ away from the main. Super friendly guy and trustworthy! We highly recommend Drain Medics, and specifically Chris! Total cost was $75!

Great company, would definitely use again if needed and recommend! Great people too.

Called on a Saturday afternoon...around 1:00. Jason was finished and gone by 3:00 and had an open sewer line! On a weekend! Open in 2 hours of call! Only cost $75! Unheard of. Requested several business cards to ensure we have their number for the next time. HIGHLY RECOMMENDED!.

Just occurred (not old existing) Sewer clog for occupied rental house. Drain Medic man came out 3X over 3 nights, with me having to guard my renters possessions each time. Did not show on 2nd night and had to reschedule. Worker had NO TOOLS, OTHER THAN CHEAP HARBOR FREIGHT EQUIPMENT THAT WAS BROKEN AND COMPLETELY INADEQUATE. Did not unclog by end of 3rd night. Asked owner 3X to call me back to discuss. Secretary stated each time that owner would not call back, and that I owed a bill for no service provided.

Good company. Reasonably priced And they always Get my sewer unclogged.

This is our second positive experience with Drain Medics! We called early on a Friday and they had no openings until Saturday AM, but they were able to fit us in the same day due to a cancellation. Our technician was kind and professional. He was able to get our clogged sewer line clear in no time and all for only $75!! (Another company came out and quoted us $305 for the same work). They didn't try to sell us unnecessary services or products and have a 30 warranty for the work performed. HIGHLY RECOMMENDED!.

Thank you, Drain Medics! Your tech Chris was nice and professional and fixed my problem in about 15 minutes.

The Men that where sent out was not only professional but also down home. I will truly use this service. Thank you gentlemen.

I can't even begin to say how thankful my family is for these guys!! Thanksgiving day our sewer backs but, from our cleaning lady flushing Clorox wipes the day before. It was a really crappy situation. They came so fast and were more than fair on price.. Thank you SOOO Much!!!

Be very careful that the quoted price is what you're charged. They seem to have a tenancy to upcharge after the work. I've used them several times.

Jessie did a great job quick and very professional. I hope not no need them but certainly will call again.

We use them all the time to clear our roots and address any clogs as we have a very old house. They get the job done every time and at a good price.

I would like to say that the 2 techs who showed up were on time & polite. Mike & Cody took care of issue, cleaned up,put things back. Thanks for a job Well Done!

Cheap sewer clearing. Get the job done every time!

Any employer who knowingly fails to insure his liability pursuant to this chapter shall be guilty of a class A misdemeanor and, in addition, shall be liable to the state of Missouri for a penalty in an amount up to three times the annual premium the employer would have paid had such employer been insured or up to fifty thousand dollars, whichever amount is greater. Any person who has previously been found guilty of violating any of the provisions of this section and who subsequently violates any of the provisions of this section shall be guilty of a class E felony.

After 5 minutes plumber told me my issue was a venting problem that he isn't able to fix. He sought to get his bosses approval to waive the fee... Apparently he could not get the fee waived... 100$ for 10 minutes, still have the problem. I'd recommend using another service, especially if it isn't a simple blockage.

Cannot get a call returned

I am leaving a review about the lady who answers the phone she is very rude and impolite I called to set up an appointment and after she gave me the cost I said thank you and she hung up I called back because I wanted to set up in appointment and instead of her helping me she became very rude and unprofessional her name is bonnie and her level of professionalism is very low. The company lose money because you have a ghetto person answering your phone whith horrible customer service

Didn't fix the clog. Call a REAL plumber and save yourself the time. They showed up late for a service call and didn't get to my house until it was dark out. At this time they wanted to get on the roof and cable through the roof stack. They sent a one man crew so in order to get anything done I had to help the worker by either running the drill on the roof or listening and watching the open line in the basement. After keeping neighbors awake for a few hours by running a loud drill on my roof past 11 pm on a weeknight the guy called it quits and said they'd have to come out the next day with different equipment. Next day another guy came and tried all the same stuff again. No new ideas, no new equipment. I absolutely refused to pay any more and told him I wouldn't be paying a second service call especially since they still couldn't get the clog out after another 3-4 hours of working at it. Their next move was to bring in a camera or cut into the pipes, both of which I turned down noting they hadn't seemed to accomplish anything over hours of work and were just guessing at this point. After this I called a legit, long-time St. Louis plumbing company who came by, identified the clogged spot and cleared it within 30-45 minutes. The only thing good about these guys is their price ($75). Timeliness was bad, knowledge of plumbing was bad, and ability to fix the issue was bad. Should have put the $75 towards the legit plumber from the beginning, that's money I'll never get back. Lesson learned.

They showed up quickly and worked quickly to fix the issue of the basement drain backing up with sewage. The area around the drain that had the sewage was contained and avoidable but for some reason the workers decided to step in the sewage area even though I had placed clean pads around the area to be used to step on if need be. Didn't matter, I have poop sewage footprints in my basement, on the basement stairs, upstairs hallway, and leading into the living room and out the front door.

So now I have sewage contamination throughout the house to clean up all for a small area in the basement that backed up. I thought the pads would prevent any spreading of the poo but the pads weren't even used. No footprints on the pads.

I guess it's my fault for not asking them to not step in it and clean their feet. I didn't know that I had to ask. Most companies wear some type of booties on their shoes or something. Good thing that I don't have carpeting or else this would be a bigger issue. I just have a bigger mess to clean up and I have to clean it all up if I want to walk around the house without spreading it anymore.

At least we can wash our hands and use the bathroom now.

Ken was great. He was very knowledgeable of the issue. He was quick and proficient.

Good service and they gave a detailed report and my problem. They unclogged my drain and was satisfied with the results

I have several rental homes in the city often sewer back up when heavy rain. I often call Drain Madics because the price reasonable. One of despatcher is not very nice , rude, mean , terrible and not allow you talk to the owner when I made a complain; except Debbie she is very nice, understand , and helping you when problem incurred. I went to FB messages and I believe he asked Debbie reach out to me . The owner is very nice, understand and professional men. The guy came out charged me additional $50 to clean clean the roof pipe instead of floor drain. After he left sewer still back up when tenant do laundry. Call office she said if he come out again I have to pay again , Website said warranty 30 days the company should honor that but she did not follow the company policy. She need to be training and taught well to become excellent customer service. I did not want say her name. Overall, Drain Medics is great company, good price but few bad workers hope not destroy good company that Owner work very hard to build up reputation for his company. Any company has good and bad workers.. Hope my review to help many customers out there if you have issue reach out the owner message him online , FB, website he will reach out or ask for Debbie .
After all , sewer drain fine when Arron sent out take him few min to clear the drain . He cable the drain outside in the front yard that should clean at first instead of roof pipe.. He is very good and knowledgeable guy.
One worm would not spoil the pot of soup . If the worm remove the pot of soup still serve to many others hungry .

They came to clear a line. The guy left oil on the driveway and said he would come back. Never did. Pretty amateur if you ask me.

The technician they sent out seemed to be high on something. He was real nervous jumpy and did not want to look at the plumbing. He said we had to go to city hall and get a diagram of the building before he could do anything. Then he left.

Blockage of a kitchen sink.Came out same day we called. Had to be cabled from roof. One Tech breaking in a new tech. Both friendly and professional. Handled the clog quickly with good results. Up front with charges, no surprises. Happy with service.

I had a drain unclogged friday morning and by Sunday morning was exactly the same way, I called the office to have those guys back again to please check the drain and they told me they can't warranty their job. I paid $125 and I had to pay again, I told them that I can't pay again for the same problem 2 days later and thay were very rude and when I told them that they start yelling at me. I ask to talk to the owner and the phone was never answer again. So save yourself a bigger problem and call someone else to fix your drans.

Do not hire. I don't leave a lot of reviews but they earned this one. Had them out to unclog our sewer main. They used 60' of cable in a max 50' line and shattered my toilet. When I called the lady answering said she would call the guy who did the service. Over two hours of calls and texts back and forth she refused to let me talk to anyone but her and she knew nothing about plumbing. She said they were willing to replace the bottom half of the toilet. I said that was unacceptable and she texted back that they understood I was refusing their fix implying they would do nothing. After further discussion they finally agreed to replace the whole toilet but refused to camera the line to make sure they didn't ruin anything else. You can see the terrible install the did below leaving a caulk ring on the floor and not bothering to cut the bolts. I feel fully cheated. With no recourse but hiring a lawyer. They screwed up and fought tooth and nail to do the bare minimum rather than have any sense of customer service. I paid $75 for an unclogged drain and a terrible looking bathroom.

Chaz Fields was professional and very thorough unclogging the stubborn sewer drain on 11/17/17. Chaz is a credit to his profession and highly recommended.