Description
When you need an emergency plumber near me in St Louis or a drain cleaner, call Roto-Rooter Plumbing & Water Cleanup. Your fast & reliable plumber can fix any plumbing problem, including sump pumps, toilet repair, faucet repair, faucet replacement, garbage disposals, water heaters, bathtubs, showers, and outside faucets. Roto-Rooter is best known for drain cleaning & sewer cleaning. We fix drain clogs, clogged toilets or sinks, blockage of main sewer lines, slow draining shower and bathtub drains, sewer lines and leaking or burst pipes. We also specialize in water damage restoration & water cleanup services. We can fix and clean up your flooded basement too. Roto-Rooter is a 24-hour plumber near you and provides emergency service.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Water tank installation, All Types Of Drain Cleaning, Backflow Services, Bathroom Sink, Battery Backup Sump Pump, Broken Sump Pump, Circuit Breaker, Dishwasher Installation, Drain Cleaning Equipment, Drain Cleaning Machines, Drain Fields, Drain Leak, Drain Lines, Drain Opening, Drain Problems, Drains Clear, Emergency Flood Service, Emergency Serviceavailable, Flooded Basement, Flooding Prevention, Free Estimate, Frozen/Burst Pipe Repair, Garbage Disposal Services, Grease Trap Treatment, Kitchen Sink, Leach Field, Leak Repair, Location Change, Pipe Repair & Replacement Services, Pipe Restoration, Preventive Maintenance, Repair And Replacement, Rooter Service, Septic Tanks, Sewer Line Repair, Replacement & Cleaning Services, Shower Services, Sink Repair, Sink Repair & Installation Services, Site Evaluation, Sump Pump Services, Toilet Services, Video Camera Inspection, Video Camera Line Inspection, Washing Machines, Water Clean Up, Water Extraction, Water Heater Repair & Replacement, Water Supply, Drainage service, Flooring, Plumbing, Remodeling, Sewage cleanup, Water damage-related cleanup & repair, Water damage-related mold removal, Water Softening and Filtration System,
Reviews
Carlene Davis
10 months ago
The technician was courteous, effective and effecient. He cleared the drain in less than 20 minutes after getting his equipment into the house. He was on time, according to our schedule. He locked up and left things in an orderly fashion.I have used the Roto Rootor through the years. I am well aware that EVERYTHING has soared in price. But. the service fee for this job was exorbitant! It is now four times what I remember paying the last time service was needed.
I’ve had nothing but good service from RR - good, good experienced craftspeople providing insight and solutions on request. Plumbing problems are stressful problems and the staff approaches each one with tact and calm.
Service man who was sent out (Matt) quickly assessed the situation and gave me clear estimates of what each potential service he needed to perform prior to work. He made sure I understood the costs that could incur and next steps he would take if the problem couldn't be solved that day. He understood the rental situation and made sure to take down landlord information if anything more needed to be done. Overall good experience, better if people could've been sent out the night before given it was an emergency situation.
backspace Ruiz
a month ago
They fixed the problem in no time at all. Great customer service
Absolutely awful customer service; doesn’t complete their jobs. Tries to rip off their customers.RotoRooter came out for an emergency call on a Sunday morning in November to fix our sewer backup. They were supposed to come out Monday to clean up the category 3 water, which we were fine with, but called to let us know they could come out early, Sunday evening — despite never notifying of any changes in charges for this, they charged us for weekend overtime hours. The (extremely rude) restoration contractor marked several areas of our basement for removal due to black water and mold, but failed to remove both the workbench and vanity they had marked. I called several times to get someone back out to complete the work, no one ever responded. We finally had to complete the work ourselves.In December, they sent an invoice for $800 more than our insurance had approved them to charge (they fought back on the overtime charges); I pushed back asking multiple times via email and phone for an updated invoice deducting the cost to remove the soiled vanity and workbench ourselves; I have received zero response other than a threat to be sent to collections if I don’t remit payment.I will never again call RotoRooter for any water issues, do to their contractors with bad attitudes, shady ways of doing business to get more money for the (incomplete) job, and poor customer service when attempting to resolve an issue.
Donna Jimenez
8 years ago
Our sump pump finally quit after 18 years-it would no longer shut off once all the water was drained out nor kick on once it was full. We had to manually turn it on and off. We called Roto-Rooter and they sent someone the next day. They gave us a 2 hour window and the plumber arrived shortly after the start time. He was very friendly, patiently answered all my questions and told me how much before he started. He did a great job and our new pump is so much quieter than the first! Will definitely call this company again for our next plumbing need!
Came promptly on short notice on a Sunday. Followed Covid protocol, was quick and respectful.***After a month I had to have my pipes rootered again, then another month later, though I used a different company. I had my lateral line scoped, knowing I had a break in the line (turns out there are two), and I found out that roots were prominent throughout the line and that Roto-Rooter and the other company were seemingly unable to clear anything than the “soft obstruction” caught on the break. Maybe my expectations were too high? The staff was still great, I’m just not so satisfied with the job. Downgrading from 5 stars to two, they were still prompt and kind. Would rate 2 1/2 if I could, as the job was partially done.
Tyler Almany
10 months ago
The only company (or product) that I’ve ever left a negative review for. Do not use this company unless you plan on using another company to fix all of their mistakes. Also, do not contact water mitigation manager, Chris Neu, unless you have 3-6 months to wait for a response. Could not recommend any less!
Robert Breyley
7 months ago
The great reviews on here I would assume are more for in-depth exponential jobs.Unfortunately I would not recommend this team for traditional in-house plumbing jobs.My first experience,Hey gentleman came out reviewed the issue and said it was unfixable without bringing an HVAC team out.Went to a different company and he fixed it in a half hour.Because of this I felt that the service charge from this company that told me it was unfixable was not an ethical charge.I reached out to the company three times in order to get a refund but kept getting put off. Finally I got a hold of somebody and she said she would refund me the service charge.Due to the reviews I reached back out to them to have a specialist come out and review a different situation regarding a simple piping job.The specialist new very little and unfortunately had to continuously call to ask questions.He then claimed that there was a part that needed to be purchased. He said it's $70 but they charge an extra 1.6%. so his math concluded $120. Which is far over 1.6%. I don't mind if they charge extra I would just like this ill educated professional to understand what and how he is charging something.In the long run I refused his service again but this time ended up paying the full $100 service charge.Upon looking at it now. I never got refunded the other service charge.Fool me once shame on you fool me twice shame on me.Pay the service charge smile and wave,Never recommend this location.
We had a surprise clog in our kitchen sink and I have zero plumbing know-how. We had a technician in our home within two hours of calling on a Sunday afternoon. Hasan was knowledgeable, efficient and taught me a few tips in keeping my pipes cleared out (looking to pickup some rootx). Dude was funny, professional and everything was taken care of before the lady got home. Really thankful for the service. 189-S-21314522
Great service and the technician Jason was exceptional. He explained everything that he was going to do since I have a septic system. I really appreciated that and he was very professional and his manners were great. It’s hard to find polite young people in the service industry today. Thanks Jason
This is my 3rd time using Roto-Rooter and each time they arrive quickly, are professional, and get the job done.
Sue Anne Whitener
5 years ago
The service technician (Glen) arrived at the scheduled time, was pleasant & friendly. He answered all questions I had and explained the work he'd done as well as the next steps to expect in having sewer lateral repair done. Very happy with my experience with Roto Rooter.
Belinda Tracy
10 months ago
James was efficient and thorough. I appreciated that he explained his process to discover what the problem was with my drains. He also added a suggestion how to prevent drainage issue in the future.
The plumber showed me the damage and . explained charges to me before starting work. He told me much it could possibly cost. He fixed the problem and then cleaned up.
Kristine Cagwin
2 years ago
Very impressed with the professionalism and knowledge of my technician. He was polite, thorough, and gave me excellent recommendations for how to troubleshoot my problem. He was upfront and honest about what options he could offer and the extent to which they would fix my problem. He was efficient and cleaned up the area after snaking the drain.
I woke up on July 4th to the pipe connected to my water heater spraying water everywhere. I called Roto-Rooter and they were able to send someone out within a few hours. There had been a miscommunication and the first person they sent was a drain tech, when it was something that would need to be done by a plumber. He helped get the water turned off. They quickly sent a plumber. Michael Harris saw what the issue was and gave me a few options on how to fix it. I decided to replace the hot water heater, as it was 20+ years old. He was able to come back first thing the next morning to replace it and get everything up to code for a little less than the estimate. I'm really happy with the service he provided and that they were able to help on a holiday and weekend.
Victoria Giles
7 months ago
Eddie was very professional and on time. He explained everything to me before he did it and exactly what he was going to do. He was very prompt and answered all my questions.
Tammy Rearden
5 years ago
Nick, tech #7337 arrived at the exact time he said he would. After discussing the problem i was having, he found it in no time. He explained & gave me two options on how to fix it. I chose which one I felt was best & he went to work immediately to repair my, lateral back up blockage. He explained step by step what needed to be done & then repaired it. Thank you Nick for explaining it to me so I could understand & for not taking advantage of me bc I am a woman. I appreciated your honesty & hard word on a the very hot day.
My technician (Richard) was on-time, courteous, and handled my problem with no problem. One thing I didn't like was the lack of upfront pricing on what I'm sure is a very common problem (stopped up bathroom sink). The quote that I was given after the inspection, was beyond ridiculous (more than $400), but after a quick back and forth we settled on $150, which represents more than a 60% discount. If you are quoting that high, it's not an error, you know what you are doing.The job was well done though, and I can't really blame the technician, they are only doing what they have been instructed to do.
Hasson was very professional, polite and explained everything he was doing in detail so we understood what had caused the issue and how he was able to fix it. I highly recommend him.
Wendy Franklin
6 years ago
Roto-Rooter responded very fast to my call for services. The main floor drain and washing machine drain were both blocked. The technician, Terry his #6127 arrived within an hour of my call for services. He was very thorough, knowledgeable and completely answered all of my questions, even took time an drew a diagram. Terry was honest and pleasant; unlike other companies and their technicians that I had dealt with previously. This was a huge job and he worked very hard to correct the problems. I could not be any more happy and pleased. I recommend roto-rooter and urge others to request Terry #6127 as your technician.
Nick Werner, the service technician, did an excellent job of walking me through the process of what he was going to do to diagnose the problem, how he was going to fix the issues and the cost associated with the procedure. He the did what he said he would and the problem was solved.I would have liked for the bill (invoice) to shown more detail like the cost for the visit and the cost for the labor and material as separate line items.
Workmen arrived on time, got to work quickly and even was very professional and professional. Overall, a great experience considering the aggravation of having a pipe clogged.
Jess Smith (JC)
a year ago
Chris was very polite and professional. He listened to the problems that I had and addressed them all quickly and effectively. I am very pleased with his work and professionalism. Will use this company again if needed.
Angel Thomas
11 months ago
Our technician was super nice and went above and beyond. He did what we needed. Our issue is with the company itself. When I set up the appointment I did it online. I was contacted about my needs and appointment request and I confirmed the date and time frame. I asked about financing options and was told my technician would have the needed paperwork for that. Come day of appointment, 2.5 hours goes by and we had not heard from anyone. I contacted them and was told my appointment was canceled because they did not know want kind of technician. I was a little annoyed but things happen. They gave me a new window of time for the same day. We were contacted when our technician was due to arrive shortly and he did. When he arrived he told us that they did not go under our house type and we would need to move the toilet and if he did it then it would cost us another 200. Lucky for us, my fiancé is a carpenter and frequently has to deal with removing and reinstalling toilets so he said fine and did it himself. Our tech went to work and after a few tough spots, it got done. We had to run grab replacement materials for the toilet and when we got back he told us that he had called the office and mentioned the payment plan stuff and what I had said and they told him that the office was supposed to send it with him but did not. So more annoyance. It could have been a lot worse than it was but on a house that runs paycheck to paycheck with a very strict budget right now, and draining our weekly account was not really the best option and this was an issue that could not be resolved and was causing major issues and damage. It was just very frustrating to have multiple issues with the experience of a company that has a very good name and reputation. Will we use them again if we have an issue, yes. It was never a technician issue and just an opportunity for improvement with Roto Rooter.
Stephen Klefisch
a month ago
Patrick was awesome. He was polite and knowledgeable.
Connie Farmer
4 years ago
Had a great experience with Jim Hoefener of Roto-Rooter. He was very professional, got the job done quickly and explained everything he was doing and why. I appreciate his friendliness and attention to details. Roto-Rooter responded to my call immediately when other companies didn't and I was able to get same day service, which I and my family appreciated. I highly recommend.
Linda Luecken
8 years ago
We called Roto Rooter and had an appointment within minutes with follow-up. Repair technician was polite, on time and completed the job in a timely manner. Very thorough and I felt the task was completed in a professional and competent manner. Would recommend as the plumber to call.
Allen was awesome and very fun. Knew what he was doing
Samir Causevic
2 years ago
Was afraid that there was a potential clog in the main line in the house so scheduled an appointment with RR (Rotor-Rootters) first thing next day in the morning. Mike was assigned and he was right on time. He was very knowledgeable and professional. He ran the camera doing the line from the back of the house all the way to the MSD line and explained everything as he did. He even went beyond and was able to remove the old brass cap which looked like was not opened since the home was built, he managed to do so without any damage. The video came back fine and no major issue was present. Mike made his recommendations and provided the footage on a flashdrive right there and then. I know that I will be asking for Mike next time I make another service call to RR. I am a satisfied customer that is for sure.
Dianne Wagner
7 months ago
My technician Jamie was prompt, thorough and professional. Cleaned up area after servicing it. Would recommend this company.
I had a kitchen sink drain clogged. Called around 11:30am, Ray arrived around 1 which was a quick response. Ray showed great patience dealing with my clog. After attempting to go at it from upstairs kitchen drain, he went through the main stack in the basement and was able to break the clog. He cleaned up the mess after completing the job as well. My only disappointment was the person that I spoke with on the phone did not give me any baseline price, so I was I bit shocked to hear $355 from Ray when I asked. I was able to use a $75 coupon online to help the buffer the blow during these difficult times.
Christopher Jenkins
a year ago
I was impressed by how soon an appointment could be set up to unclog a kitchen drain. The service tech (Jamie) quickly identified the problem (main line blockage) and was able to unclog it within 30 min. Great service with Roto-Rooter!
Richard Hopkins
3 years ago
What I feel was deserving of 5 stars was Brenden's professionalism, work ethic, and his quality of work. Brenden is the sole reason I graded my total experience 4 Stars. Sorry Brenden I could not grade on a 5 Star basis but do not consider this a reflection of your work. Roto-Rooter needs to find ways to reduce cost for the services provided. Even with a coupon I feel the cost for the service to fix my issue to be extreme. I actually feel like the price for the service was raised to make up for the difference of the coupon. I'm also sorry to report that scheduling was not good. I understand things happen, but when they do, as s good business practice, the customer should be offered a discount particularly if the schedule slips a whole day, AND the rescheduled date (the very next day) is even late. But Brenden thank you for everything as I am very satisfied with the service you provided.
Kristine M. Kulage, MA, MPH
5 years ago
Jeff Lenz of Roto Rooter has been incredibly helpful through a very difficult process in which my main sewer pipe had collapsed. I cannot speak highly enough for his dedication, integrity, and care for me as a client and a human being. As supervisor of my situation, he has been accessible at any time and immediately responsive. He has made special site visits to my house when unforeseen situations arose and he stood with me as I made my claims to the insurance company, ready on the stop to provide additional detail to them. I really felt like Jeff wanted to make sure I was well taken care of, and I have been. He treated me as if I were a family member and not just a customer. Thanks Jeff and Roto Rooter for all your help during this difficult time!!!
Debra Barryparson
4 months ago
Sean was very professional.
And he was also very knowledgeable about what he was doing. Sean will forever be requested if we have another plumbing problem
Latasha Channel
10 months ago
I’m concerned about the lack of pricing transparency. I was charged hundreds of dollars for 30 minutes of work during normal business hours. The ability to name any price under the sun is concerning and predatory.
We have used Roto-Rooter for several jobs in our home. They have been consistent in the quality, value, responsiveness and punctuality of their service. They provided a detailed written estimate of the costs and strived to stay within the perimeter of the estimate. In one instance they went above and beyond to perform the job in a way that maintained the quality and yet completed the job at a substantial reduced cost. The service technician, Matt, was thorough and took the time to answer our questions.
John E (#3201) cleaned out the lateral line in our home in Affton on 6/24/2014. He was professional, courteous, and did a thorough job. He was also quick to volunteer suggestions on keeping the line clear going forward.One is never happy to need to call a plumber, but we are quite happy with the service we received and the job done. I'd absolutely recommend him to others needing a similar service call.
I worked with Eddie & Richard during the cleaning out of our sewer lines, and both were very professional and polite while I continued to work in my home. Unfortunately we needed to replace a section of our line, but Eddie was very upfront and honest about the expected costs that came with the repair and answered any and all of my questions about the timeline, process, and fees involved.We worked with Joe and Zach for the replacement of the pipe and both men were also very professional and dedicated to making sure everything was done right and efficiently.Roto-Rooters took a lot of the stress of the unexpected sewer issues off of me, and made sure I was happy with the work and aware of ways to prevent future sewer issues in my home.
Alisa Fenske
2 months ago
I initially gave a three star rating due to an unfair charge, but this company’s customer service was excellent! They were very understanding and able to charge me the correct amount!
I called at 9:12am as I had a clogged piped from my bathroom, less then 35mins later Daniel arrived & asked me a few questions, explained each step, & unclogged the pipe! Very respectful & cleaned up mess! Price wasnt bad either! Will call them again & cant thank Daniel enough!
Called several places with delayed appointments up to two weeks away. Roto Rooter came same day, called before arrival, easily cleared drain, and left workspace clean. Would recommend!
Caroline McDonald
a year ago
Christan provided exceptional service in fixing my pipe issues. He was personable and professional. He was thorough in making sure the issue was fixed before he left and didn’t mind my dog wanting some attention.
My laundry drain pipe was clogged. I call Roto Rooter and they told me they could have a tech there within 2 hours. I was called within the hour and a tech was here in 20 minutes. Tech was clean, polite, and efficient. Cost was high ($274 minus $50 Angie's List discount= $224), but RR did a good job and it's great to have the job done so quickly.
Charles Kramer
3 years ago
5 stars for all aspects except price, which drags them down to the 3 stars ratingPlease read on. Our disposal in our kitchen sink started leaking seven hours before guests were to arrive, on the Friday that was the designated 4th of july holiday (July 3). Roto Rooter had their plumber at my house within the promised Two hours. Knowledgeable, personable and observed covid protections (mask, gloves, distancing). Showed me the problem and clearly and plainly explain the issue and why the disposal had to be replaced and I have no doubt that he was correct on that diagnosis. Did not have a new unit on his truck so left to get one and was back within the hour to complete the replacement and install. It was a truly customer friendly professional and efficient experience. Now the not so great news. They are very expensive. And I mean very. The flat labor charge was over $440 and they charged over one and a half times the price i could buy the new disposal unit at retail. Given my time situation I could not start over in the process so paid what i guess to be $300 to $350 more than I would have had to pay with another service. To be clear the phone person dispatcher and servicemen were all nice and professional. Servi eman was very upfront about cost and warned me before i committed to go forward. So, they are trustworthy and quality, just $$$$$$$$.
Mary Beth Caires
9 months ago
Called this past week when we had a toilet constantly running and overflowing in our office. The excellent service started from the minute my phone call was answered. The woman on the phone was so nice and helpful. She scheduled a plumber to come out within a couple hours; between the hours of 12 and 5pm. I received a call around 2pm that the plumber was about 30 minutes out. The plumber showed up and was there maybe 20 minutes and our problem was solved. The last minute service call cost the business under $300. Just an overall fantastic experience. We will definitely be using Roto Rooter for any future plumbing needs. The value of Roto Rooter was amazing for our small business!
Brenna Maserang
4 years ago
This was the first time we used Roto-Rooter and we couldn't be more pleased. Our service technician Eddie was top notch! He was courteous, personable, and professional. He explained everything to us and the pricing was reasonable as well! Great customer service!
dennis Moergen
6 years ago
I just had Don replace all of my toilet parts for my two toilets. He arrived on time informed me of what needed to be done and asked if he should do the job. I told him yes and he proceeded to finish both toilets in a timely manner. Answered my many questions and continued to install the new parts. Excellent job from Don and Rooter Rooter as always they do excellent work. I have NEVER had a problem with rooter rooter after they finished the job. Highly recommend them for any pluming problems.Dennis
Bellefast Belle
11 months ago
He had the outside line cleared in less than 10 minutes. The bathroom sink took longer but he was in and out in less than an hour. We were very pleased with that.
Paul Horlacher
5 years ago
Glenn arrived at my home today right on schedule. He took the time to listen to my concerns & gained knowledge of the problem. He thoroughly explained what he was going to do & went right to work. He was nice enough to allow me to ask a few question while he worked which served to educate me about general maintenance of the pipes. Glen was truly a pleasure to have as a specialist in my home & an excellent worker. He was able to resolve the problem very efficiently. I can not say enough good things about Glenn & Roto-Rooter. They are a very reliable company with excellent specialist sent to your home to take care of your plumbing needs.
Service man (Nick) was very informative and courteous. He explained what he was doing and why as well as what was expected. He showed up on time and performed his work in a timely manner. I have not had a service representative who shared his knowledge and that made me comfortable with the work being done.
end times prophecy
6 days ago
My drain was backing up now. It runs free and clear. Very happy with the service they performed.
Tiffany Afolabi
a year ago
Jared was professional and did an amazing job cleaning our drains, noticed a difference right away! Was super easy to book online with great availability!
Carl from Roto-Rooter provided outstanding service to repair a leaking toilet. He came promptly and on-time to the service call. Explained the work he would complete for the estimate provided and then proceeded to complete the job. All clean-up and service was provided per the estimate and the problem was solved. Thanks.
Zach from the St Charles location was terrific. He was knowledgeable, fixed our issue and made sure the area was cleaned up before he left. We felt we received excellent quality and service. Thank you very much.
Kyle was very professional, kind, and most of all just a great person to conservative with. Not awkward like most times repair people who come to your house. He was very honest and helped me understand what was going on what needed fixed and why.
I work at a restaurant in Manchester and unfortunately our drain from the dish station got backed up and it began to flow out of other drains close by! We called roto rooter and explained the issue to them and they escalated the issue! Nick W came to our rescue!! Roto rooter called and said they'd be there in about 45 minutes and he was there in half the time. Was very professional and knowledgeable. He got to work quickly and cleaned up the mess in a snap as well as help to prevent it from happening in the future. Overall the owner and the staff was very happy with our experience tonight. Thanks again Nick W!
Cathleen Church
a year ago
Easy scheduling - did it online and was able to have someone come out the next day (non-urgent as we have two toilets). Steven was professional, answered all my questions, and got our toilet up and running quickly. Thanks!
Maggie Lawrence
5 years ago
Our daughter had a clogged mainline earlier this year. Her home warranty company had sent out the plumbing company they are contracted with. This company sent someone out three separate times and they were talking about going through a clean-out in the roof of the house. I decided to call rotor rooter and they had the problem solved in one hour. She has not had a problem since. Today one of the properties we own had a clog in the basement. We decided to call rotor rooter out again. They were out the same day and just like the previous time, the representative was knowledgeable, professional and polite. Again, the problem was taken care of timely. They also guarantee their work. If you have a the same problem reoccur within six months, they come out again at no charge. I will ALWAYS recommend Roto Rooter!!
Bob #549 came out on short notice to fix my shower spout. The copper was damaged and cut too short from a previous owner. He made no promises, but worked to fix it without ripping out the tile. He was able to repair it without major work and the leak was fixed perfectly! He was in and out in about an hour. Thanks so much for the help.
Raymond did a great job. Was quoted on a 2 hour wait, he was there in 30 minutes, on a Thursday at about 4:00-4:30. Problem couldn't be solved immediately because the part wasn't in his truck, but he was able to get the water turned back on so I could resume my day, and he finished it up first thing the next morning. He applied a coupon when it was time to pay, which was better than the one I found online anyway. Never a cheap thing when someone has to come to your home, but it was reasonable for the swiftness that the job was completed. Very quick and efficient overall.
Julie Reising
2 months ago
Allen from Roto Rooter was so courteous, knowledgeable & professional. He fixed the problem quickly & carefully. Highly recommend him for your sewer problem.
They were a day late, but James was fantastic. He stayed until nearly 1am on Christmas Eve to make sure everything worked correctly.
Roto-Rooter sets the standard for what a public service company should be. To be sure they have the latest equipment, procedures, and training for their plumbers, technicians, and staff, but they also do the extras to make sure they communicate with their customers. This communication is really helpful, especially since plumbing problems are usually stressful. I had Roto-Rooter scheduled for help; the dispatcher called, explained that the technician had a family emergency but they were getting another technician out right away and gave me his name. The technician arrived, listened carefully to my explanation of the problem, then explained the best way to address the problem, answered my questions, and then worked professionally to solve the problem. This is a company that not only does high-quality, professional work, but communicates with its customer so they understand the need and the work.
Courtney Stenzhorn
5 years ago
Our technician was Nick (#7337). He was great! Very efficient and polite. He told us exactly was was wrong with our plumbing and what we needed to do to get it fixed. His customer service was awesome. Because of his professionalism, we will return to Roto-Rooter for future plumbing issues. Thanks Roto-Rooter.
Was in a bind and needed my kitchen drain cleaned due to slow drainage. Plumbers were very professional and got the job done. Can't ask for anything more
Shoutout to Bob J (#549) for his excellent service on 7/24/2018! I moved into my house two days before, and had spent two sleepless nights with a loud water hammer-type sound at night. I called Roto-Rooter around 10am, and a few hours later, I had Bob at my front door. He pointed out a few things that could be the cause of the noise, provided pricing of the options, and when asked, gave us his recommendation on which probable cause we should handle first. His recommendation was spot-on. He replaced a valve in the house (in the dark, poor guy), and for the first time that night, I was able to get a great night's rest in my new house. Bob was professional, timely, and cared about his customers' satisfaction. Thanks, Bob!9/30/2019: Had another great experience with Roto-Rooter today! It's never fun to have plumbing issues, but Reggie (#5212) and his trainee, James, made the experience painless. They were professional, had a great sense of humor that put me at ease, and got two repairs done in two hours. Scheduling my service was quick and easy, Chad was very nice (and gave me a heads up that I would see two technicians so that I wouldn't be alarmed). Thanks for the fast and exceptional service, Roto-Rooter!
I can't speak for the rest of the company (because it took 3 service calls to get the problem addressed correctly), but the technician that came to my house today, Glenn Roeder #4588 was excellent. Glenn was extremely knowledgeable, professional, and courteous. He explained every step of the process that he was going through and was correct in his diagnosis every time. Would highly recommend Glenn.
Nick Russell
7 months ago
James was fantastic. Worked for hours on a job to make sure it was done right. 10/10. Roto rooter communication wasn’t the best. Job was pushed back a few times with incorrect communication.
Jessica Cochran
3 years ago
Jamie #5213 was professional, quick, and efficient! We have 3 kids and the kitchen sink quit working, so dishes quickly pile up! Roto Rooter sent someone out as soon as we requested. Great service.
Jarek Czernikiewicz
a year ago
We called a local Roto Rooter dispatch number at 5:30 pm on Sunday to unclog house lateral sewer. The service request was confirmed within 30 minutes, and technician arrived shortly after. The sewer backup was resolved by 7:30 pm. Jared, the technician. was very courteous and professional.
Chandra Alford
a year ago
I was not satisfied with the service. I was not aware that the technician that was sent to address the issue was not a plumber. They could not address any of my plumbing issues, but I needed the issue to be addressed so I authorized them to do the work. This technician cleared the clog but caused a crack in the plumbing stack, which lead to leaking and we are still unable to use our sink. I was charged $395 for this service and was left with a another problem. Since this technician is not a plumber, a referral for a plumber with the company was requested. I am so frustrated right now and will not use this company again.
Patrick Elder
11 months ago
I had a clogged lateral that needs repair. REGGIE TAYLOR of Rotonda Rooter was the best and went out of his way to explain every step being performed. When I desperately need help,, he provided it for me.. He put a emergency repair in with St. Louis county. When he left I felt I made a new fried. World class service, world class technician. Even though I need more work by St. Louis County. Reggie provided the best possible customer experience for me. I just cannot say enough about him.
Our basement floor drain backed up and we had water & raw sewage all over the floor. Of course, it was Saturday and our regular plumber wasn't answering his phone. Roto-rooter sent Hasan out to our house within hours of my call. He was very professional, friendly, knowledgeable, explained everything completely and was very throrough. Great job & would definitely use them again / recommend them to others.
Rhobie Arthur
8 months ago
I don’t have enough nice words to say about the helpful team we have experienced at Roto-Rooter! Earl, Lakisha, and Leon have saved our house from water damage and have relieved us of our stress. They acted so fast, even with the upwards of 1,000 pipes broken in St. Louis, they made our home a priority and were kind and helpful through the whole process. I couldn’t recommend them enough! They made a terrible situation manageable. Appreciate them!
Dennis Rathert
4 years ago
The service was excellent and everything was done to my extreme satisfaction. I would highly recommend Roto-Rooter for their plumbing and drain services. Glenn, #4588 was superb and did all he could to get the drain open and working. Rotorooter has been excellent in this process, however I cannot say the same thing about Crestwood and their handling of the problem with the lateral sewer line.
Stephen Reid
11 months ago
This is the second opportunity I’ve been given from Roto Rooter for a review.On the first opportunity I gave them 5 stars.They’re tech arrived quickly and restored flow to our sewer line.The video showed some tree roots beyond the foundation and that tech claimed our cast iron pipes under the basement floor were deteriorated to the point that need replacement.The auger tech then attached a root cutting bit to attempt to remove them.After that attempt he discovered that the root cutting bit had been lost in our pipe.Later he reported that he had retrieved it and began to clean up.I chose to believe him, paid the bill and gave a good review.The municipality that I live in offers a lateral sewer line replacement program that will pay if proven worthy. Worthiness is granted if pipes are crushed or misaligned beyond the foundation but they require their own videographer.In an attempt to defray some of the costs involved in the repair, that entity came today to inspect and auger if needed.He discovered all the tree roots still in our pipes and most disturbing, the root cutting bit that your tech claimed to have retrieved still in the pipe!He retrieved the bit (which I have), cleared the roots and has video footage (including the cutter bit in the pipe) of the entire length to the trunk line in the street.His assessment is that we are not a candidate for the replacement program and that our pipes are in fine shape.I thanked him profusely for his service, paid the bill and bid him farewell.I’m angry with your company and in particular, your tech Brandon for lying to me.I’m angry with your video tech for painting a false picture of the state of our cast iron pipes.Because of your unwholesome business practices and Brandon’s lie, I’d like you to pay the bill for the work that was performed today.If you choose to not pay, litigation will result.
Patricia King Bochantin
10 months ago
Joey Porter #4075 and the entire roto rooter team we have worked with have been completely wonderful, helpful, kind and patient, explained everything in detail. They Have worked with our home insurance company. They have made the experience less frustrating. Will be our first call if we have another plumbing issue.
Leonard came to evaluate our situation quickly. he then set up for the needed work to be done. On the day of the work, he came by to make sure things were going well and that we had no further needs.And the team(Eric) that did our repairs were very polite, efficient, and did a good job keeping our home clean by containing the work area in tarps. Great job!
Called Roto-Rooter on Saturday and had someone out to my residence first thing Monday morning. Robert Bob came out and explained what he would have to do and the cost of labor upfront. Once agreed upon he quickly and efficiently finished the job. After completing the job be showed me exactly what he did and what I needed to do for maintenance . I would highly recommend Bob and roto-rooter.
First I'll say that if you put in a service request and they call you to say they're coming, don't miss that call! They will immediately reassign your appointment time to a later time in the day. That said, the actual service provider that came out (Nick W) was awesome. He hung around for a few minutes while I rushed home to meet him (wife was on a work call). He was clear about what the problem was, and at that point he could have given up and said it was the Sewer District's problem but he went the extra mile to get it fixed. He even helped me out on the cost-saving measures. Don't let the dispatcher scare you off - the service providers (at least this one) are great!
Mike and James were great. My sewer backup was stressful, but they were great in not only fixing the issue, but making sure I understood the issue. I greatly appreciated how thoughtful they were with helping me
Genevieve Bianco
a year ago
I had an appointment scheduled with RR yesterday for one of their plumbers to come to my house. They gave me a window of time of 1 to 5pm. I was very specific in telling RR that there was a list of items (mostly small work: replacement of a few valves and loose faucets and a shower head) that needed to be done. They confirmed the job a couple of times prior of coming. I took my afternoon off from a very busy job and waited.I called them mid afternoon and asked them if they were still coming. They told me that they were trying to get someone for me soon. Toward 4:35, someone named Chad called and left a message. I called him back and he told me no one will come and this job needed to be rescheduled.and he also added this job was scheduled to be the following day, which was Wednesday!!! - which was absurd when I had 2 reminders for RR to come on Tuesday. I was upset that they kept me waiting an entire afternoon away from work, told me that they were still trying to send me someone mid-afternoon, added that I had the day wrong and casually tried to reschedule me the following day. People's time is worse nothing in their eyes! It's totally disrespectful and truly unprofessional!
Stephen Tungett
2 years ago
Our sewer drain in our basement backed up over the weekend. We ended up having three different technicians from roto-rooter come to our home over three days. All three were nice and professional. My frustration is a result of what happened after the technicians left. My sewer line was collapsed and needed replaced. My county offers a replacement program that requires a video and application. I asked the technician to leave both with me and I would submit to the county. He insisted that he should take them, and that would be the fastest way to get everything submitted. He left me his card to call him if I had problems. I called the county later that day to see if it had been submitted. They showed nothing on their end, so I called the technician (keep in mind, we had absolutely no sewer line function in our home - no toilets, no showers, no laundry, no dishwashing). The technician told me it had been submitted and the county was probably just behind. I called the county again the second day, and they told me still nothing had been submitted. Again I called the technician and he promised me it had been sent. I asked for a confirmation email and he told me they don't send those out..... on the third day, when I called the county, and they said they still didn't have it, the county offered to call roto-rooter on my behalf. Roto-rooter told the county they had not sent it yet, but would send it ASAP.... ROTO-ROOTER HAD LIED TO ME. I had no sewer in my home, and they took their sweet time to send it in. All of this could have been avoided if they left the application with me, but don't make it worse by telling me it has been submitted.
Mike came out to my house early because I needed to get to work. He was here on time. He was incredibly knowledgeable and professional. Someone was out the night before and couldn’t fix the problem and mike was out and done in 2 hours.
Every time I call Roto-Rooter they came right on over and did the job. Nick was a very honest person and he did a wonderful job, I really appreciate his help getting the job done and I would love for him to always come back to my home. he is more than welcome to finish anything that needs to be done with my Kitchen and the drain in the bathroom with the pipes. Nick I give you two thumbs up thank you from the bottom of my heart I really appreciate your work.
Our technician Jamie was great. I would highly recommend RotoRooter and Jamie. Efficient, professional, and kind. He carefully explained what the problem was and fixed it quickly. No mess, no fuss. Just great service.
Carole Hale-Bishop
a year ago
The technician did a terrific job and was very customer service oriented, however, the price was exhorbitant. As a result, I will never use Roto-Rooter again.
Brenda Haalboom
2 years ago
Tim was very thorough and did an exceptional job in clearing tree roots in my drain, and working on a drain that previous owners had put it prior to 1996 but never used by me until now. He also provided information to assist me with working with Chesterfield Public Works. I would definitely recommend both Tim and the company for their work.
James Smallwood
8 months ago
The Roto-Rooter technician did a great job of inspecting and cleaning my sewer lateral to resolve a sewer backup issue. Based on my experience, I would highly recommend Roto-Rooter.
Melvin Harris
5 years ago
Terry, the Rotor rooter service technician arrived well within the thirty minute time from making the call that he would be there with in thirty minutes. After assessing the clogged kitchen drain, he immediately proceeded to run a service line through the drain. I was pleased with his quick assessment of the job , tackling the problem , persistently working until the drain was cleared and draining at what he determined to be the proper drain speed. He immediately proceeded to clean up the floor and under the sink area. This was a job well-done.
Absolutely terrible experience. The customer service reps and dispatcher did not return any of my calls, I had to initiate contact in every case. The technician was supposed to be at my house between 12-4, ended up not showing up at all. Apparently the technician got held up at another job, but chose not to call me to let me know so I did not find out until I called at almost 3pm wondering if he was going to come at all. The customer service rep said they would get back to me, but didn't. When I called an hour later (4pm), the transferred me to a dispatcher who said he would check with a few technicians to see if anyone could come out and would call me back. He also didn't. I called again at 4:30 since it was getting close to end of day, and was told a dispatcher would call me back. They didn't. I just got off of the phone (again I had to call), to be told that the soonest they could come out was Wednesday. I'm so happy that I took off work today so I could be here to wait all day to be stood up.
Hassan Tech 5506 was a real pro and took care of the job fast and easy. Great communication and definitely on top of the situation. Very happy customer.
Absolutely the worst service ever. Root Rooter came out to fix a slow clog over a month ago and their service in snaking the drain has caused a leak in the overflow on the tub. Scheduled an appointment a week ago and they were a no show with no call. After rescheduling an appointment and waiting 2 hours past my appointment window, they finally showed up and provided me a quote to fix a problem they they caused. Their technician admitted that the problem was caused by the previous roto rooter work but said that he is sorry “this is just how Roto Rooter works” and I was to pay to fix it. In trying to get this issue resolved with the plumber onsite, their internal team said I must wait until normal business hours to discuss our concerns. So after waiting five hours (and an additional three last week) already the issue they caused still has not been resolved.
Keith Kelchen
2 months ago
Allen was a joy to work with. He’s very professional and tended to all of our questions. We appreciate him and highly recommend!
Shirley Frentzel
5 years ago
My floor drain had backed up while doing laundry and my only call was to roto-rooter. They have helped me in the past with tree roots blocking my line. Rick who was my tech tonight was here promptly and treated me with respect and walked me through everything he was doing. He was upfront with pricing and didn’t mind me asking questions or taking pictures of the tree roots. I am really happy with my service and will continue to use root-rooter without a doubt!
donald grimshaw
11 months ago
The technician was courteous and skilled in solving our problem. He arrived as scheduled and completed the work in a timely fashion.
THURSDAY - May 12, 2022Roto-Rooter is all that y’all. I recently posted (below) when Jazzon Jackson, RR Drain Specialist, came to my home and what an awesome job he did !!! Thank You Jazz !!At Jazzon’s suggestion, I needed a follow-up visit for some pipe repair by a Roto-Rooter Licensed Plumber. I easily scheduled the follow-up appt and 2 days later was visited by Kevin, a RR Licensed Certified Plumber.In typical RR fashion, Kevin (just as Jazzon) showed genuine concern for my problem, respect for my home, and was absolutely empathetic and solution-oriented from the start. As it turns out, I have a larger issue than what I thought. Kevin exhibited the utmost respect, kindness, and honesty during the diagnostic process. His knowledge off the mark was impressive by a few immediate concerns he had before even starting the job he arrived for. With access to hundreds of years of collective knowledge and experience from his RR Certified Licensed pool of peers, instructors, and the RR Master Plumbers at his disposal, Kevin left us with a diagnosis and plan of action. Thank you Kevin !! 🙏🏻 Thank you Jazzon !!! 🙏🏻Thank you RR 🙏🏻🥰HIGHLY RECOMMEND !!!!!!!TUESDAY— May 10, 2022Boy was I happy to see Roto-Rooter at my door today !! The response was quick !! And, Jazzon, my technician, made an otherwise stressful situation way more bearable !! My experience was top-notch. All work was quoted before he began the job of unclogging my bathroom plumbing. He is so kind, knowledgeable, and professional. And quick too !! He was in and out. And NO messes !! (Because he cleaned everything up BEFORE he left !! With his own supplies !!! Whaaaaaa ? WOW !!! ) How awesome is that ? Jazz, I appreciate you from the bottom of my heart !! 🙏🏻🥰Thank you Jazzon and Roto-Rooter !! I would never hesitate to call on you again !!
Megan O'Brien
a month ago
Customer service representative was extremely rude, dismissive, said sewage waste in a basement was not an emergency. Techs were great. However my issue was not effectively solved and clogged twice more within a month. I paid $650 the first time and it clogged again, and then again. Go with another company.
Barbara Kleine
a year ago
The service man who came was very professional! He explained exactly what was wrong, showed me and explained what he needed to do to fix it. It was a more expensive than we anticipated. Other than that the service was impeccable.
Melissa Schweigert
6 years ago
Pat (tech 2657) did a great job cleaning out the main line in my house. He was very helpful, knowledgeable, and friendly. I would highly recommend Roto-Rooter for all your plumbing and sewer needs!
Michael McRoy
5 years ago
My sewer backed up on Tuesday December 5th 2017. This happened at 7 PM. The technician named Ian (9061) arrived at 9 PM. He was very knowledgeable and courteous. He let me know what he was going to do. He had difficulty in accessing the line through the clean out. He then suggested he try entering the line through the half bath toilet. He succeeded in doing so and extracted many roots. I really appreciated his determination to solve my problem. I am very pleased with the 24 hour service Roto Rooter offers. Great job Ian!
Jazzon was very polite and professional. He figure out a problem in a couple of minutes. Very hard working men!
Chandler Benkendorf
a year ago
I just bought a home and wanted a plumber available to detect leaks when turning the water on. The service call was $65. No leaks were detected. I was charged an extra $35 for having to check for leaks in the crawl space. The tech was friendly and professional. I do not see why an extra fee was charged to check for leaks in the crawl space. Seems like it should be included in the $65.
Dressel Huston
2 years ago
Roto Rooter really put in the work to solve my shower drain problem. They worked tirelessly to find a solution. I truly believe that other companies would have walked away from my draining problem. Roto-Rooter put forth a collaborative effort and fixed my drain in a timely maner. Lastly, they didn't destroy my home. They were very conscious of keeping my home clean. I highly recommend them! Special thanks to service tech Jason!
Edie Buettmann
4 years ago
I called Roto Rooter and a serviceman arrived at my house within 1 hour. Brian did a great job! He was very respectful and had my clogged sewer taken care of quickly! He also gave me good advice on how to keep my sewer from overflowing again. I would definitely recommend using Roto Rooter
Shirley Murphy-Ruffin
a year ago
The two young tech that came out were very professional! They did a good job on uncloging my drain in the laundry room and outside basement drain. They answered my questions about my pipe draining problems to my understanding. Also, they gave me feedback on how to keep them clear with your product.
The techs were good and did a good job but I was told they would arrive between 12 and 4 pm and they didn't arrive until 8 pm. They couldn't get the sewer unclogged and had to come back the next day. We could not use our bathrooms so we had to stay in a hotel.
Our technician Jeff was at our house within about an hour of first placing our service call. We were surprised at how quickly he was here, especially since we called on a Sunday afternoon. Jeff thoroughly evaluated our problem and explained very clearly what our options were to get it fixed. He was here for about 2-3 hours fixing the problem. He even answered our questions along the way. Our problem is now fixed, and we couldn't have asked for more. Thanks Roto-Rooter!
Tech was great and quick with his job. The company itself was not great. Was told an agent would be at house in less than 2 hours. After 4 hours of waiting I finally called to find out no techs were in the area any longer and it would be next day to get service now. All while having sewage just coming back from drain. Hard to call yourself a 24/7 company if you wont come at 7pm
Ron Robertson
4 years ago
Our drain in the very cold weather decided to not play nice so we called Rotorooter. They sent Matt out. We worked a solid 2 hours and couldn't get it done. Next day Andy came with a camera and beast of a pipe cleaner. Needless to say the job got done professionally and we also have a video of needed for the future of the pipe. Thanks guys, happy wife,happy life.
I had used two local plumbing companies to run and video my lateral line over the last 4ish years. Both were incredibly late to the appointment, like 8+ hours, and one did not show up the first time. Both videoed my line, but neither provided me a video they promised. Very unprofessional nearly all around.I started having backups again this spring and decided to go with Roto Rooter because I felt they would deliver what they promised. The technician, Steve, was very professional, polite, and thorough. He videoed the line in both directions and walked me through the whole process. The other two companies told me I had a collapse, Steve told me I only have a sludge buildup. This kind of attention to detail will save me thousands of dollars considering the others wanted to dig an eight foot hole in my backyard. And I actually got the video that was promised!I highly recommend Roto-Rooter. They do the job right and can be relied upon. I could not be more happy knowing I have a sludge buildup considering what I thought I had...
Christi Cristea
a year ago
The young man who came to our home was polite, well spoken and professional. He did his job promptly and effectively and my sink drain was unclogged and ready for use. I appreciate that he laid a tarp under the pipes to prevent cabinet damage as he worked on the clog in my pipe. I do think your services are on the expensive side but you are the best so thank you!
The clearing of the drain was successful once they arrived. Unfortunately the service call was made Sunday evening and I was told the plumber would be there between 10am to 2pm. I received four additional calls updating me that they could be late. Finally around 4:30 they called and said they couldn't make it. We rescheduled for Tuesday and they arrived promptly. Disappointed because I spent most of Monday evening bailing about 200 gallons of water out of my basement.
Mike our tech was right on time and took the information about our problem and went right to work. He covered the area around the stand pipe with a tarp and was careful getting his equipment down to the basement. He had the clog open in just a few minutes. He tested the drain a couple times and it drained very well. Mike cleaned up and around the area before taking his equipment back to his truck. Mike has worked on other drains in our home and is the only company and tech we will have to do our drain work. We have had other drain companies before Roto-Rooter, but none did the job as well and did not always clean up very well after the job.
The roto-rooter team was very responsive and professional. They went above and beyond to make sure I understood what was going on and the next steps.
Maceo (Real Hero)
a year ago
I called Roto rooter this morning at 9:15A.m. May 12, 2022.I explained to them that I was at work and asked if I could get a plumber out my home around 4:00p.m. this evening. Before I ended the conversation I asked The representative what was the price for a plumber to unblock a backup in my basement line. The representative said is up to the the plumber when do you come out. I received a call from the plumber are someone someone at the Roto Rooter office if they can move the time up an hour or 2. I left work an hour and a 1/2 early to be home by 2:30 PM I end up having to call Roto Rooter to find out we're the plumber was Since I left work early. I was told he was 5 minutes away but instead he shown up 45 to 50 minutes later. I let the plumber into my home I asked what would it cost to clear the drain in my laundry room His reply was $395.00 if he had to remove the toilet it was $550.00. The plumber was not happy that he had to come out since this was his 1st stop and it was gonna be a long day-and-night, (that was in my problem). To make this short I would not recommend rotor rooter because they are biased to certain people in certain areas despite how nice of a house we have it's all about the location that we're in I will never use them again or call on them again. I believe that the reviews a positivity are all lies unless they're dealing with certain people if you know what I mean. I almost forgot we had no standing water on the floor drain it was just the toilet, it was draining slowly at times or would not drain at all $395 are you kidding me.
Elizabeth Ladage
8 months ago
Very professional. Drainage pipe had frozen during the cold weather. They were able to identify the issue quickly and resolved the issue. They were clean and left no mess when done
A drain in our basement back-up and we received excellent service from Josh (2154). He was extremely helpful and we appreciated him taking the time to thoroughly explain the issue/solution to us. We would definitely use Roto-Rooter again.
Isabel Ackerman
5 years ago
Jason was incredible. He unclogged the toilet in about 30 seconds but then made sure it was clear for about 30 minutes, routing it, flushing it several time. He was very polite and put footies over his boots every time he came in the house (several in and out trips). The service was pricey, but it was a Saturday morning and we are having people for brunch, so I begged the operator to prioritize us. And again, Jason is the BEST!!!!!
michael schwalbert
3 years ago
We had a really bad clog over the weekend (tip: never pour Metamucil down a sink). We called Saturday evening and they sent someone and had it fixed before noon on Sunday. The tech, Bob Sisco (Tech #8590) was great. Despite the clog taking several hours to clear (which I am sure was much more than he expected) he remained determined, friendly, and professional.
Debra Trautman
4 years ago
We had a sump pump issue on Sunday and my husband called Roto-Rooter. The customer service person was very helpful and said a technician would be dispatched. Matt came and was incredibly skilled and thorough in assessing the problem, explaining it and then doing the repair. He even stayed a little longer to make sure the sump pump was fully operational. I recommend Roto-Rooter for plumbing problems and will be using them in the future.
Roto Rooter technician TJ was amazing.. He was early for the appointment. Determined the issue very quickly. He fixed the problem with 30 min max. Provided excellent advice and was very friendly and professional
Jennifer Bondurant
2 years ago
We've used Roto-Rooter in the past and have been very pleased with the results. Our shower handle broke and we called them to replace. Plumber came out the same day at 2pm but said he wasn't sure if he could finish the job before he was off and since he had to turn off the water, he would come back first thing in the morning the next day. By 9:30am the next day, no one was here so my husband called. Turns out the tech was off and had scheduled our repair for the following day. This is our only shower! The guy on the phone was going to call a manager but after one hour of not hearing anything, we called back and all the managers were in some big meeting so he hadn't gotten through. Told us there was no way they would have someone out there. They did refund our money which is why I gave two stars rather than one. Very disappointed since we normally have such good service.
Dan and his colleague were great! They did a thorough assessment and treatment of the issues! They were punctual for appointment arrival and had the job done in about 2 hours. Cost was extremely reasonable for kitchen sink clog and pipe root clean out! Couldn't have asked for a better experience.
I’ve used roto-rooter about 3 or 4 times now and everyone has been so kind and professional. They have shown up on time or very close to it even for last minute emergencies and have been very knowledgeable and informative during their visits. As a first time homeowner I really appreciate their attentiveness and insight because it makes me feel confident that the problem is being taken care of and that I understand what is happening inside my home, and problems to look out for.
Kevin Kratochwil
5 years ago
It was SuperBowl Sunday and I had a house full of guest over watching the game. Well at some point my drain line had clogged up and my basement started flooding, my daughter came running up stairs with the news. I called Roto Rooter they were very reassuring that they could and would be able to take care of my situation in a timely manner. They had a technician in the area and he would be to my location as soon as possible. When the technician made it to my house, he was very professional and very nice. Very knowledgeable about the problem I was experiencing!!! He grabbed his equipment and in 20 minutes or so had my problem solved!!! Great service!! Professional service!! Great management!! Just a great overall experience!! I would highly recommend Roto Rooter to everyone and anyone who has plumbing problems of any kind!! Thank you Roto Rooter!!!
Fantastic. I called, hoping to get someone to evaluate in a week or two. But Tim came the same day and got the drain cleared in about an hour. He was fast, professional and friendly. My first experience with Roto Rooter, and I'd call them again.
Allen did a great job fixing our plumbing issue and is a very nice guy as well. Thank you!
Nick (#6074) was great. Very profession, kind and knowledgeable. He assessed the problems and presented the solution and pricing. I would give 5 stars but this was a very expensive service that cost double what I normally pay with my regular service provider. I would recommend Nick but will likely use a less expensive provider in the future. THANKS NICK!!!!
We had Brandon come out late July early August to clear a partial sewage blockage. Cleared it and was super respectful and really easy to work with. Unfortunately we had another blockage in November. Fortunately it was covered by the warranty. Brandon cane out again, on Thanksgiving. Was once again super respectful, easy to work with, and most importantly really efficient. Tree roots turned out to be the problem. I would 100% reccomend y'all just from our experience with Brandon. Especially since none of their competitors apparently work on mobile homes.
Both technicians were friendly, professional, and explained what they were doing/what needed done beforehand. We had a bathtub faucet leak, and despite the difficulties of dealing with our stubborn house and apparently ancient valves they handled everything appropriately and I have no actual complaints other than that they arrived earlier than the scheduled time so I wasn't entirely prepared lol
Kenneth Koles
11 months ago
Technician(Zack) was ontime , he ask what the problem was. He then explained the process he was going to use to fix the problem and the charges. Then he went right to work . While he was working someone from roto-rooter came to see if we needed help with a large cleanup . We didn't need any help , but that was a very nice idea to send someone by. Zack finished opening the clogged sewer , cleaned up his work area . Then Zack made out my bill and explained it.All around good experience.Thanks Zack!!!!!
I used the on line app. They were very prompt in answering my text and calling about my selected 1-3 p.m. appointment. The young man was early, which helped our stopped up kitchen drain situation. Nick W. was very polite and very good about explaining what he needed to do to check the situation. He was very good about explaining what else he needed to do and why. He was also very friendly. Once he was able to figure out what exactly needed to be done, he explained the procedure and the cost. For whatever reason, we had a piece of plastic in our main drain. We still don't know how that happened. We also had a lot of sludge. I would highly recommend Nick W no matter what company he works for. Again, he was very polite and good about explaining what he was doing and the cost. He was very professional and friendly. IF we have another plumbing problem, (which I'm hoping we don't!) I would call Nick without hesitation. His name, again, is Nick W. I'm guessing you can ask for him by name if you call Roto Rooter.
Technician Nick was great! Evening call, very professional informative and efficient. Did a complete analysis all while explaining the work. Also kind, clean, and respectful. Would highly recommend. Thank you Nick!
Paula Leiva
10 months ago
Joe was wonderful. Very knowledgeable, professional and punctual. I would highly recommend. He fixed our water heater today.
Tatiana Gochez-Kerr
a year ago
Replaced my gas oven with electric, which meant the vertical gas pipe had to be removed and the remaining pipe capped/plugged. $375 total (ow). Service was excellent, he was kind, professional, on time, quick, and did a great job. He also helped me get my oven back in place after he was done (BIG help for me). Never regret using Roto Rooter.Thank you!
Robert Maessen
4 years ago
Service Tech was dispatched and arrived within 45 minutes of my phone call about two basement floor drains being clogged. We had standing water about three fourths of an inch deep over a ten-15 square foot area and about 8 square foot area at the other drain. Carl the Service Technician was very prompt, courteous, knowledgeable and thorough. He was able to clear the clogged main line which he described as a 'soft clog' about 25-30 feet within the main line. He went ahead and proceeded to snake out about 100 feet of pipe to make sure the line was clear of any other obstructions. The Water and Restoration project team, (Antoine, Andrew, Dan and Gary) were all very professional as well. They placed the necessary decontamination and air scrubber and drying equipment within the same day. An additional two days were required to allow for proper drying of the concrete with moisture readings taken every day. Great Job gentlemen. Thank You for providing this service.
Wendy Whitney
6 years ago
The service technician was both informative and friendly. I was notified when he would arrive. I've used their services before and was pleased when the customer service agent told me they were happy that I was a returning customer. It was a big job I that my basement plumbing needed fiber optic augering and replacement of septic pipes that were broken. The Master plumber came to my house to over see their work and explained exactly what was being done and explained the fiber optic pictures. This time he augered my toilet and drain pipe in the basement. I would highly recommend Roto-Rooter for all your plumbing needs. I'm glad I did!
Tambra Stutes
6 years ago
Our main drain line backed up into the toilet and bathtub of our only bathroom. Not fun, and with no other toilets available, we needed help ASAP! Dispatch kept us well-informed on the timing of our tech's arrival. Matt was courteous (paid attention to protecting the hardwood floors), and got us fixed up very quickly. Will definitely call again.
Stefanie Rijkse
4 months ago
I had a leaking toilet and called Roto Rooter. The technician showed up in a timely manner but was unprofessional. He said the parts on the toilet needed to be replaced and I agreed, however, the price was approximately $300 more than I've spent in the past on an entirely new toilet. I explained this to him and he seemed unconcerned, stating that the price was non-negotiable and that he had nothing to do with it, that Roto Rooter had fixed prices for all parts. I let him install the new parts but I feel as though I was swindled.EDIT:I emailed the person that replied to this post twice and never got a response.
Rikki Elledge
3 years ago
Roto Rooter has been the most outstanding plumbing service I have ever received. Our plumber, Brandon Torrez, was kind, friendly, efficient, helpful, and even great with my kids. He made sure to explain everything to me and his service was cost effective, fast, courteous and definitely solved a major plumbing issue! The sewer backed up in the basement and there wasn't an easy way to fix it from outside. I expected to have a huge mess to clean up. Brandon tarped the area and wore shoe covers. I definitely will call them again in the future. They are literally the best plumbing experience I have ever had! We would highly recommend them to friends, family, and anyone else in need!
Shonda Jenkins
5 months ago
Travis came out to our house today (4/15/2023) well honestly tonight because it was about 9:00 p.m. when he got here but was well worth the wait. I called this morning before 11:00 and originally it was supposed to be 12:00 to 4:00. But unfortunately storms and lots of people needing help caused it to be quite a bit delayed. However when I would call for updates both dispatch and the customer service reps were above and beyond with understanding and compassion. Travis was respectful of my home very professional and very in-depth with his information for us and to ensure that we understood the process. He cleared our main line and restored our service perfectly. I would request him over and over again!
I was very pleased with Roto-Rooter. The service technician was courteous, friendly and professional. He explained my plumbing problem and fixed it without any issues. He even provided me with a coupon that helped save some money on the repair costs. I recommend Roto-Rooter and would use them again.Joe Mitch
Emilie Schaffer
3 years ago
Sent a technician out within 24 hours, would’ve been within a couple hours but I was not available till next day. Super pleased with the job Glenn # 4588 & his trainee (sorry don’t remember name) did at my home today. They were clearly knowledgeable & not salesy. What was initially expected to be an hour long job turned into three hours of tough root excavation work. They maintained professionalism, positivity, & courteousness the entire time even though I know this set back their day. They went above & beyond to make sure the line was truly cleared both front of house & inside. Much appreciated & I’d highly recommend! Also, in this current COVID-19 environment, they had masks & gloves & maintained distance when speaking to me. Also appreciated!
The Plumber TJ showed up, was very nice explaind the situation (my leaky sink had old worn out connections).He fixed those and found the part that attached my sink to the garbage disposal was also leaky (over 25 years old).Luckily I had a replacement one so he was able to put that on as well and fixed everything.
Philip Stephens
a year ago
Nick was personable, polite, efficient & professional. Explained everything well & answered my few questions. Work was fast as possible & results seem to be great! Plus he was available earlier, so I got back to my day ahead of schedule. Thank you & will use again!👍🏼
Brian McKinney
2 years ago
We had a sewer backup in our basement and called Roto-Rooter. A technician was dispatched and arrived at our house within an hour of the original call. Our technician, Hasan, was extremely professional and kind while on-site. He explained our options upfront and began working. Upon encountering issues a camera tech was called and arrived to assist in finding the issues. The original issue was taken care of and a proposal for future work to remedy the other issues was given. I will use Roto-Rooter again in the future and would recommend Hasan.
Kenneth was the best. He stayed until he was satisfied that the drain was clear. He was extremely fair and worked hard to diagnose our multiple problems. Most folks would haved done one snake out and left but he was concerned that it wasn't absolutely clear and didn't leave until he was satisfied. Great service and will call him again.
Marilyn Velten
11 months ago
I appreciated the quick response from Roto-Rooter. The repairman, Brian, was very courteous and professional. He clearly explained the process and everything he was doing and the work was quickly and successfully completed.
Our sewer backed up one evening and water and sludge was filling up our basement bathroom. Roto Rooter was the only place nearby that was open and could fix it that night. Turns out, roots were growing on the inside of our main pipe and they were able to clear them out in a few hours. Incredibly nice and professional staff.
Alexander Rauh
3 years ago
We're getting our house ready to sell, and in the process of cleaning our basement carpets, we noticed there was a bit of moisture along the wall and in the middle of the floor. Awesome! I googled French drain maintenance since I have one installed, and Roto Rooter was the first result. I had used them awhile back and didn't have any complaints, so off we went!This past Tuesday, the Roto Rooter fella came out, and we discussed looking at the sump pump / French drain as well as a sewer drain behind the basement door (which we believed could be responsible for the moisture in the middle of the floor, if there was an old drain underneath it). He admitted he wasn't overly experienced with French drains, but nonetheless he could video scope it out and the sewer drain like anyone else (at a pretty hefty cost, but hey, it's plumbing, that's my expectation). He found the French drain had collapsed, but past the spot the water was coming in, so that wasn't a good explanation for the water. He admitted that hydroflushing (which would be an extra cost) wouldn't be advisable, since if it got cleared out it'd likely just collapse again. I figured he'd then go snake the sewer drain behind the basement door to see if that was an issue too, but he had left - by the time I went to catch him, he had pulled away.Simple mistake I thought. I called Roto-Rooter and asked if he could come back - they were apologetic and made sure he'd come back within a few days. No problem, we're fixing the house up anyway, and my wife took off so she could watch the kiddo in the meantime while I met with the Roto-Rooter dude.When he came back, he made clear the omission of the sewer drain wasn't a mistake - he said it'd be nearly an extra $400 to do the other drain. He could get it lowered with a coupon, but the original price only included the one drain scope, not both. I had indicated that wasn't what we discussed when we had originally signed off the first time, but he said he couldn't do anything about it. I indicated I wouldn't be paying twice, so he left. Friendly guy, but I'm assuming he was unfortunately constrained by the business model.The only reason for the second star is because the video of the French drain collapses gives me something to go off of - plus his honesty regarding the inadvisable-hydroflushing-cost. Unfortunately the experience has left a bad taste. Your mileage will vary, but this'll be my last time using this company.
Chris was very nice, polite and thorough with his visit. He was able answer all of our questions.Roto Rooter was the first place that responded within our time limit and we had someone to the house within the hour.
Cindy Niedringhaus
4 years ago
My elderly mother had a sewage backup in her basement on a late Saturday afternoon. Roto-Rooter sent a technician to give a FREE estimate which was quite reasonable, especially considering the hour and weekend ( as well as honoring a $40 coupon on their website). The problem was tree roots - the technician went right to work for 2+ hours, explained clearly what he was doing, and was so very courteous. We couldn’t be more pleased and hghly recommend Roto-Rooter.
Shondra Adams
4 years ago
Roto-Rooter came out very quickly. They gave me a 2-hour window and they did not disappoint. The tech news show that wass very kind and professional. I appreciate how informative he was about our issue. Roto-Rooter is the best hands down
Mandy Dougherty
5 years ago
We had an issue in our bathroom right before our home was set to sell and only a couple of weeks from closing. RotoRooter was fast and very professional. They coordinated the work, kept us up to date and took care of all the issues. I would highly recommend working with RotoRooter for any of your plumbing needs. Great work!
Tiffany Westrich-Robertson
5 months ago
While it's unfortunate I had a coupon and forget to show it (and did email right after to request application with no response), everyone from the person who answered the phone and scheduled the service to the people who did the cleaning - all very responsive, on time, and did a great job.
It was a great experience. The tech Rob was awesome. He was there for two hours getting the root wad out of the line and making sure it was clear. Answered my questions on why certain things were done to the pipe line when the home was constructed years ago. I went along with his suggestion to get a camera run down the line to check it out since Rob encountered a difficult spot to get the cutter past. It will tell whether or nor there is a bigger issue going on or a upcoming one.
My sewer drain was clogged and flooded over. I called Roto-Rooter and they were there an hour later. Service was quick and effecient. My problem was thoroughly explained to me, giving me all the necessary information on service options and price. The technician was polite and friendly. The problem was fixed in an hour. I would definitely recommend Roto-Rooter to anyone having any plumbing issues and if I am ever having any issues I will definitely use them again.
We have used Roto -Rooter a couple of times and always have been pleased with their service. Today Keith came out to do a routine cleaning from the house to the street. He was very professional and friendly and did a great job getting the tree roots out. Several of the neighbors have had backups lately and it had been 6 years since our last clean out. I will use Roto- Rooter again and will try to clean out the drains every two years!
Brian made it very quick to our house and was on time, we didn't have to wait around for him. He went straight to work after putting on protection over his shoes (before walking through our home) and found the root of the problem in no time. It didn't take long to fix as he was clearly well equiped and knowledgable in this area. I'm very happy with my experience and highly recommend this company!
Nick did an awesome job cleaning out our storm drain. It had plugged and overflowed into our flower garden and driveway. The water moved mud onto our driveway and patio. He was great! Good personality and did a quality job. It rained hard the other night and no problem detected. Nick flushed out the storm drain that was over 100 feet long. Great job!!!
Valerie Levi
2 months ago
Service was good but the price seemed way too high
I called and technician Glenn was there within the hour. They quickly determined and fixed the problem. They also made sure there was nothing to cause any additional problems in the near future. I've called Roto Rooter in the past and will call them if I need help.
Brian and Julie Camp Johnson
a year ago
The only reason I gave 4 stars was because both times we have used them we have made an appointment between 4-6 pm online. They have shown up after 8 each time. However, the dispatchers call every 30 mins or so to let you know that they are running late and that they’ll call you within 30 mins if your tech arriving. So that is appreciated.
Tim was the plumber that was sent to do the job. I was very impressed with him and would highly recommend him to anyone needing help with sewer issues. He was professional, knowledgeable, and personable.
Carl was very courteous but yet efficient. He has provided excellent service for us twice now. He has left our home after repairs very clean, answers all my questions, and has exceeded my expectations.
We had 2 other companies come out and snake out the main sewer line both did not work. We then called Roto-Rooter to come and Hydor Flush the sewer line and that worked great. The technician flushed the line and used a camera to show the wear things need to be cleaned. Now everything works great. I should have called Roto-Rooter first but I thought they would be too expensive. They were high but in the long run it paid because they solved the problem.
Mark Ontiveros
4 years ago
We still had a leak after work had been done. We called on Saturday and Bob Johnson was sent out within a few hours. He not only took care of the problem but gave us great advice on our garbage disposal & running toilet. I'd use RR again. They get the job done.
What a mess. All we needed was some preventative maintenance. Somehow the Roto-Rooter plumber sent gallons of wastewater spewing from under our kitchen sink. My wife and I scrambled to get towels to throw on our floor to stop the flood of nasty, foul water from rushing all the way across the kitchen. The technician was using my Yeti cup to bail water from under the sink into a 5 gallon bucket. Water even dripped into the basement.He wiped up and used some anibacterial spray, then we spent the next hour cleaning up the rest of his mess.We called Roto-Rooter because our last service by them was great and their plumber was very professional and respectful of our house and belongings. But this visit was very disappointing.
Jenny Donnelly
6 years ago
Our basement drain has backed up several times since we moved into our house, but always seems to resolve itself. We finally decided to call Roto-Rooter to see what the actual issue is. Their dispatchers were very friendly, and called to update us when the wait time was running longer than usual. Andy (2624) serviced us and he was great! Very polite and professional, and gave us the number to call the Kirkwood sewer lateral program. The cost for the service seems pricey for the work involved, but I did not call around and get quotes from anyone else so I don't know if it's in line or if they can charge more because they're Roto-Rooter.
Jennifer LeeMoss
3 months ago
New gas hot water heater installed in March 2023. Paid in full. After installation, pilot light repeatedly extinguished. So far have had four service calls. The first, we were told it probably was a fluke/anomaly. The second, we asked for a replacement as our previous heater never had a bad pilot light in 10 years- Roto-Rooter refused and we were told the gas pressure into the house was likely to blame and we should call the gas company. Gas company came and told us that not only should Roto-Rooter have checked the gas pressure themselves, but that the pressure was fine and it looks like we were sold a faulty product. The third time, we again asked for a replacement, and Roto-Rooter refused, and instead replaced a thermocoupler. We are now waiting for them to show for the fourth time. Complaint has been filed with the Better Business Bureau. Do not use this company - they are selling bad equipment and will refuse to replace it and you will be left repeatedly finding out you have only cold water and wasting lots of time and money taking off work to wait for a company that will leave you holding the bag
Robert Johnson from RotoRooter came by to fix my plumbing after a pipe burst from these record cold temperatures. He was incredibly pleasant to work with and did an excellent job. I will definitely be using him again in the future.
Greg Lazerwitz
11 months ago
RotoRooter had someone to my house within 90 minutes for my sewer backup. Christian was great explaining the process and then keeping me updated as he went along and the process took longer than expected. He helped clean up, suggested an alarm to be alerted to issues earlier and was friendly throughout.
We started having a loud noise coming from our water pipes every time we turned on the water faucet. We were previously told it was air in the pipes. The noise continued to get worse over the course of a few days. We called Roto-Rooter and they made an appointment to come out the next day to do an inspection. The technician named Mike informed us that the problem was a build up of calcium in the pipe due to our area having hard water. He indicated that the pressure in the pipe was at 120 psi and that was too high. Normal was around 80 psi. That could cause hoses to blow off faucets and could cause extensive water damage both downstairs upstairs if not corrected. He recommended removing some of the pipe that had the calcium build up and replacing the pipe. He was able to come out the next morning and complete the necessary repairs to the piping. He set the psi at 70 and indicated that they would be back in a couple of weeks to make sure everything was operating properly. Mike was very nice, knowledgeable and professional. We would use them again and definitely would recommend them for any plumbing needs.
I had a main drain blockage that caused my sewer to back up into my basement. Roto-Rooter was there within an hour to clear out the drain, get the water flowing again and sent another guy out to assess the damages and professionally clean the area. Both guys were very nice and helpful in the crappy situation. Highly recommend!
Diane Runnels
5 years ago
The young man that came was very friendly. He worked efficiently and quickky solved the issue we had. He double checked to be sure there was no issue with a sink that my husband had plunged earlier & seemed to be still clogged, but had then just drained instantly. He also check for leaks down the wall & pipe. We were well pleased with the job done by 0640 Pat.
Jordan Harmel
5 years ago
Nick (Tech #7337) from Roto-Rooster was what all companies should hope for in an employee. He greeted us with a smile, listened to what we were dealing with, and provided a couple plans of action. He then did the work while explaining what was going on during the process. Truly a pleasure doing business with Nick. He has earned Roto-Rooter a return customer for sure as well as some word of mouth advertisement. We could not be happier with our service.
Anthony Aimonette
a year ago
Chris was on time, knowledgeable, explained what was going to be done. Cost was upfront and he fixed issue quickly. Would highly recommend! Thanks RotoRooter and Chris. Job well done!
Lucinda Hudson
3 years ago
Our technician Carl was great! He arrived on time and got straight to work. He was friendly and knowledgeable of our problem. Now our leaks are fixed and we don't have to worry anymore.
Had a appt scheduled from 8-12got a call at 1030 saying they are on way. 145 I get a text saying tech is on his was and will be there in 30-45 min. Then at 415 I get a call saying tech can't make it we need to schedule for tomorrow,. Will not be calling back.
Carl was prompt and professional. Water heater ended up not needing repair/replacement like we feared - but Carl educated us on what to look out for and how to prevent problems in the future. Thank you!
Our technician was James, and he went above and beyond. Made sure everything was perfectly taken care of, and that we were informed of and understood everything we needed to know
Magdalena Ramirez
4 months ago
Sunny was the best, answered all my questions, made everything clear, gave us a great product, definitely will call again if anything is needed.
Had a water backup at the drain hole in the basement. Called MSD first to make sure it wasn't the sewer line, we've had that problem before when it rains hard. The MSD lines to our property line were clear so we called Roto Rooter and they came within two hours. Glenn Roeder #4588 came, he was so nice and very thorough. He used his camera to go in at our back flow valve location in the basement. Cleared the line all the way out to the street. Showed us where the backup was on the camera. Also, used a coupon from on-line. I would definitely use Roto Rooter again. Love their fast service that gets the job done! Cost was $279.
The service was very fast, the technician was super friendly and very professional. They arrived 45 minutes from my call on a Saturday. I'm very impressed and would recommend Roto-Rooter to anyone needing plumbing services!
We called roto rooter for a floor drain that was backing up in our basement. They were quick to send someone out but the first guy they sent didn’t want to help. He told us they would need special equipment and he’d send someone in the morning . The guy they sent the second day was much more helpful! He immediately cabled the line from the outside to our house and to the city line and fixed the issue in less than an hour.
Patrick Kennedy
7 years ago
I was so grateful for Roto-Rooter's professionalism and honesty regarding my particular plumbing situation. They sent a very respectful young man out named Justin, and he fully explained what was going on, and the possibilties I should consider. I didn't feel like he was selling or pushing anything, and that he had my best interests at heart.He got right to work, resolved the issue, (which did not seem like an easy task), and made sure to protect my home in the process. This company has served me very well twice now, and I'd refer them to anyone without reservation.
Christy Balleydier
a year ago
Our experience with Roto-Rooter started with a friendly and courteous plumber who was very inexperienced. We were very fortunate that our sewage clog was beyond the reach of his equipment because he wanted to charge us $600!!!!!After our first plumber left, a supervisor showed up to give a courtesy reading of sewage damage. After stating the obvious, he preceeded to recommend other services offered by Roto-Rooter. So, basically this was a sales pitch.At the end of my service window for the second time of the day, I received a call that a plumber would be out in 40 minutes. At the end of that 40 minute wait, I received another call that a different plumber that more qualified and experienced would be there in 40 minutes.If I was rating this on our experience with Mike, we would be giving 5 stars! Not only was Mike friendly and courteous, he was qualified and experienced. He found and cleared our sewage clog quickly and charged us considerably less than the original quote.
Excellent service. Justin arrived promptly after I received the call from the dispatch service. Justin was very thorough with his explanations. He had the problem fixed in very little time. He is a very courteous young man. I would recommend this Roto-Rooter.
Thank you.
Jennifer Hesselbach
10 months ago
Joey P. Was our service tech and was so friendly and knowledgeable! Will definitely be using this company again! Thank you for the great customer service! #4075
Jim Steiniger
11 months ago
I appreciated the fast service and the way the technician had explained the process before and after he had completed the work. Made the experience simple and thorough. His name is Jazz Jackson. Great job. Thanks so much.
The serviceman, I believe his name was Mike, was informative and explained all of the different procedures he was doing from snaking my sewer line to then video scoping it to determine what the issue was for the backup. He then also helped with completing the request for MSD to fix the line where tree roots are coming through.
Linda S Jackson
8 years ago
I was very hesitant to call Roto Rooter, but I needed some plumbing help right away and my usual plumbing company would require me to set up an appointment.I must say I was very pleasantly suprised by your company. I really didn't know what to expect but your technician was wonderful. He not only fixed what was wrong, but when I explained to him some other problems I was having he took his time to explain to me what was wrong and what was causing the problem.I was very happy to have him fix those additional problems as well. I would very much reccommend your company, and I plan on using your company in the future.
Christi Dolezal
a year ago
Our technician was very personable and explained everything he was doing to rectify our problem. He went above and beyond to make sure we got the best service. We are very pleased with our experience.
We had a main line backup into our basement on a Saturday afternoon. We called Roto Rooter right away, as they've helped us with a clogged toilet in the past. They were busy, but able to get us in the same evening. The dispatcher called us frequently to keep us updated & was very courteous. Joel came to our home & was very personable & thorough. We had a tough clog in our main line & he persisted until the line was clean, late into the night. No service call fee, no after hours or emergency fee & very reasonable rates. Highly recommend!
Ryan was the representative from Roto-Rooter that came by my house on Saturday, November 6th to open up my sewer. He was very professional and explained to me the different levels of service.
Aaron Gunther
5 months ago
This place was amazing with our emergency visit. The employee was awesome, but I also really appreciate how the pricing/organization is setup. 4 hour initial window and a text once that window is at 30-45 minutes. Which allowed us to still get on with our local errands. Price is quoted once the employee arrives, and if you decide to pass the visit is free regardless. I'm glad I have these guys to call for emergencies.
Vince E Staten
4 years ago
😎The tech (CT) was very professional, courteous, and efficient. He came into my home, listened to the issues, and resolved them immediately. He left the area in the same manner that he found it. He even recommended some timely and much needed preventive measures to follow. My wife even texted me from upstairs to say, “Tell him thanks so very much for a great and efficient job!!!” CT and Roto-Rooter rocks.😁
Lynda Chapman
3 years ago
Zach Mulvaney was a kind, conscientious, professional young man. He made sure we understood everything he was doing and took care of the problem in a timely manner. He made sure to leave the property as he should...locking doors and closing gates. Would recommend him and your company to anyone. Thank you.
Michael Sturgeon
6 years ago
Shawn was excellent. He battled with my old home to install a new dishwasher flush with my cabinets and move an old gas line in order to make our new stove flush as well. Our old house with its shifted cabinets made things difficult, but Shawn kept his cool and figured out how to make it all work. I'm very pleased with his expertise and the end result.
He was well-kept, courteous, informative and, as a woman, he talked to me as an intelligent equal. Thank you!
Mike Stegemann
5 years ago
TJ, service technician #7336 came out to my mom's house, today, a Sunday afternoon, and unclogged a drain for my mom. I had tried everything I could to unclog it before calling in a professional. They gave us a 4 hour window of arrival, and he was there in approximately 30 - 40 minutes. He was professional, courteous and quick to fix the problem. The price was reasonable, especially for a Sunday. Thank you for coming out so soon and getting the job done with very little mess!
Scott Eichacker
2 years ago
Service representative Mike was a total professional. He not only was very educational with knowledge but willing to share, to provide a more detailed understanding of our problem. It is nice to give due credit to such a deserving person. Mike is definitely a gem...
Super nice tech.... but was quoted $420 to change the safety valve on my water heater. Went to Lowe's, spent $15 and put the new one on myself. Feel sorry for the elderly or those not able to do their own work. Tech still charged me $69 for coming out (which was fine - I expected this).
Nancy Williams
a year ago
Roto Rooter was the only company I could get to come quickly for an outside pipe and spigot repair. The plumber was on time, professional, followed CDC guidelines, and helped me identify shut off valves for the future. The pricing was below what I expected. I will call them first from now on.
We were victims of the flood that occured on the evening of 7/25. I called Roto Rooter at about 3:30 in the morning and was told that a technician would arrive between 8 and 12. Time flew and things were crazy, but it seemed like he arrived right at about 9. The water had literally just receded in the basement when he pulled up. While he couldn't help us physically, he informed us that Roto Rooter performed restorations. We didn't know this and were relieved to know we'd have help. Fast forward, Project Manager Mark Maguire showed up and did some inspections. He gave us a verbal quote and even helped us understand our homeowners policy. He was available any and every time I called him and prompt to get back to me when need be. We requested a dumpster at around 8 am the next day and it arrived within 2 hours. Insurance offered us little to no help on financial assistance so we were unable to utilize the whole of Roto Rooter's assistance, but what I did experience was astounding. Our neighbors waited a week to even have a representative of their water restoration company come out. I have referred and bragged about Roto Rooter to everyone who has asked and will be happy to use them again in the future. Thank you again for giving us some peace of mind!
I can’t speak highly enough about Eddie and Mike, who were incredibly helpful when my sewer backed up into my basement. Eddie had the drain working again even though it meant he was out in the middle of the thunderstorm, and Mike got a plan in place to have my basement cleaned up by the next morning. I’m thankful for their prompt and excellent service and will come back to Roto-Rooter when I need anything in the future.
Debra Wersching
6 years ago
Our old water heater had stopped working and when it was originally put in was not up-to-code. We bought a new water heater and called Roto-Rooter to come out and install it . Bob came out on a Saturday and was there for about 3 hours (not everything always works out right when you have an old house ). He had to re-do some plumbing to get us up-to- code. He was very professional, friendly and easy to work with. Thank You Very Much. Even though the weather has been very warm, it's nice to have a hot shower.
Richard Thomas
a year ago
This is for the service provided on January 4, 2022. The young gentleman (Jason) that did the work was very professional and efficient. He did a great job in cleaning up when he was done. We will call these folks any time we have water problems in the future.
Alexander Stoll
2 months ago
I called roto rooter first to get an idea of how much their hourly is, they said they didn't have one. They do. Once they got started I was told it would be between 350 and 450 american dollars an hour. They did good work, but just be aware you'll pay handsomely!
6/5/17 I had a disposal problem in the same line that had been replaced. Cody Kemper #7338 came quickly and worked efficiently to clear the clog. He also helped move the washer and dryer allowing me to clean up the mess.4/11/17 I had another issue with a clogged sewer line. Roto Rooter came quickly and was able to clear the clogged. We do have some damage from severe water back up and Roto Rooter restoration team will begin working on cleaning up this problem. Service has been responsive and thorough.Glenn Roeder came a second time to access the situation of the blockage connected to my washing machine. There are many unknowns to how this should be repaired. I felt that every effort was made to correct the blockage. The next steps were reviewed and carefully explained. The explanation was through and I felt like I understood the problem. I am proceeding with work as outlined.Three weeks later Roto Rooter sent out a restoration team, that removed and treated all the areas affected by water damage. Another job well done.11/28/19Brian W (#5555) came to my house on Thanksgiving evening. The service was exceptional, identifying the problem, cabling the clogged pipes and helping me clean up. It wasn’t how I intended to Thanksgiving evening, BUT I am grateful for Brian’s expertise.
My service man Raymond was excellent. Very professional and knowledgeable. The price was reasonable, plus he gave good advice. Furthermore, i spoke with him about future bathroom remodel plans and he offered some great suggestions.
We discovered a clogged drain that was causing water to back up into our basement late on a Saturday. After striking out with several local plumbers Sunday morning we called Roto Rooter. They were polite, professional, and sent someone out and had it fixed within 2 hours. Brendan was a wonderful technician. Very professional and explained a few things to me about my system I wasn’t aware of. I could not have been more impressed. Highly recommend.
Before using this company, be sure to shop around and make sure you are getting the best rates possible! I recently made an after hours service call to Roto Rooter after finding significant water damage in the basement. My bad experience began during the billing process, when several issues came up. First, the company initially billed my insurance for services that were not performed. My adjuster pointed this out, and a revised bill was sent out. After the revised bill was sent out, it was still exorbitantly high. Many of their charges were 30-40% above standard rates. According to my adjuster, most insurance companies and water mitigation companies use the same estimating software that has the pricing standard and is updated monthly, so it is usually fairly easy to work out discrepancies on charges since the actual price for each item is the same no matter what. In addition to high rates on each item, some of the mitigation Roto Rooter had done was actually unwarranted.Roto Rooter then started aggressively demanding payment- yet I had called in several times to keep them appraised and let them know that I was working with my adjuster (who had traveled) and needed to close the loop with him. Multiple correspondence was sent to my home, threatening to put a lien on my home, yet I was being pro-active and really trying to work the situation out. In the end, Roto Rooter and my insurance were unable to converge on amounts as the difference was too large. I ended up being responsible for the remaining difference in addition to my deductible. I would not wish the same experience on anyone!
As far as drain cleaning goes, they did a good job. Showed up, cleaned both my bathroom sink drain and kitchen sink drain, they now drain without issue, and offered solutions to help prevent these issues in the future.However, my issue is with the punctuality of the technicians. The first appointment was scheduled between 12:00PM-2:00PM. They did not call/text/email to let us know they would be late, but finally called around 3:30 and said they'd be there in a half hour. I said that would not work and we would have to reschedule. It was treated like that was no inconvenience to me, offered nothing (like honestly $25 off the service would have made up for it) Rescheduled for next Friday, same window. The wording of the phone representative was show up sometime after 12:00, be gone before 2:00. The tech showed up almost at 1:30, stayed until almost 3:00. Again, it wouldn't really be much of an issue, if that was just communicated in advance from the call center.TL;DR: Good work from the technician, just don't plan on their timeclock. Idk if that issue comes from corporate or the technician.
I was very pleased with the work recently completed by Roto Rooter. We have been dealing with this issue for many years, and I appreciated the suggestions and honesty by Jim. He was also very concerned about keeping the area clean and I really appreciate that. The cost was higher than we've paid other companies (the reason for 4 stars instead of 5), but I appreciate the great customer service.
The team that showed up were very professional, responsive, timely and got right to work. While being professional they were very customer service oriented and good people all around. Thank you so much for the best service provided.
Frank Fleming
7 years ago
We've used Roto-Rooter a number of times over the years. The service has always been consistently good and this time it was as expected. Andy was a great guy and did a terrific & thorough job. Well done, highly recommended.
Roto Rooter was at my house within an hour of my call! The technician was very knowledgable and helpful. He worked quickly yet effectively. I am so grateful to have had my sewer problem resolved within a few hours of discovering it. Thank you Roto Rooter!!
Aaron showed up exactly on time in the middle of the night and did an awesome job for the exact price I was quoted. This was a difficult job on a 100+ Old building that he handled like a true expert. If Aaron is assigned to your issue you have nothing to worry about he will get it fixed.
Dishonest practices. Hired a rotorooter to fix two simple things at my house that never got fixed. After being charged almost $500 for two items that never got fixed, I reached out to rotorooter to find out what happened. I specifically asked for management to call me back, instead the technician that did the work did. He claimed I needed a service that I did not need and that is why I was charged for an hour of work. After talking to this technician and having him flat out lie about what work needed to be done, I knew I was not going to get the help I needed. Huge waste of time and money! Don’t use rotorooter!
Jason was the consummate professional. We had a leak under the kitchen sink and I called Roto-rooter for help. And they dispatched Jason to help with our emergency situation. From the first moment he presented himself well and eased our fears. You knew you were dealing with an ultimate pro who knew his job very well. He spent close to 4 hours to clear the clog in the sink line and replace a filter. His work was methodical and clean. He checked for any leaks first and asked me to see if I was satisfied.Never have never seen anyone work with so much composure and give respect to the customer. I would definitely hire him even if it costs additional money. His work is spotless and impeccable!
My experience was completely positive. Robert Johnson arrived promptly and was able to determine my issue and explain it clearly. He was willing to answer my questions, as I wanted to understand what happened and how to avoid it in the future. He was happy to help and wasn't annoyed, as I suspect many others would be. He performed the work efficiently but didn't rush through. He was friendly and good with my dogs. I'm very happy with my experience and would recommend both Roto-Rooter AND Robert Johnson specifically for plumbing needs.
Tim was great! He explained the whole process and was in and out in no time. Very courteous and will call company again for any future issues. Thanks again.
Ray and Roto Rooter were super quick to get our problem resolved. Ray was very knowledgeable, polite, and helpful. He resolved our issue in a timely manner and you’d never know he was here.
I called Roto-Rooter to come out and repair a leak under my kitchen faucet. They scheduled me for the next day between 1:30-5:30 pm. They called a half hour before arriving and Mike, the plumber came out and assessed the problem, gave me options and fixed the leak (which was at the base of the sink drain) by installing a new drain.Mike was professional and courteous and everything was resolved in a very timely manner. Plus, I had a coupon for $40 off the service which he honored, bringing the already good price down even lower. All is well in my kitchen! I certainly will recommend Roto-Rooter
Bailey McNamara
3 years ago
We had Brian Watson as our drain specialist today. He was very professional, kind and helpful for us understanding all the issues. He also was super great about dealing with our little dogs barking non stop. He got the job done & chit chatted with us, it was great! I can’t express how thankful & grateful we are. Brian was seriously awesome, I can’t express that more.
Robert Heeszel
3 years ago
We had a bath tub that was slow to drain.We called Roro-Rooter and within a short time we had a call saying they would be out within a half hour to one hour and gave us the name of the tech that would be doing the work.Jamie #5213 arrived within a short time and went right to work accessing the issue and resolved the problem in a short amount of time.We were very happy with his work and will definitely call Roto-Rooter and ask for Jamie #5213 when and if the need arises.
I’d give a higher rating but we had a scheduled window between 4-6 pm, we didn’t have someone show up until after 10:00 pm. Then I was charged extra to have a PVC pipe cap replaced that the tech himself broke with a pair of MY pliers because he didn’t have his tools from the truck. This was before any other work was performed. He just wanted to “ check out this pipe real quick “ … The work was done, and problem solved, I feel it’s probably way over priced, and ridiculous I was charged for a cap he broke. Three days without a kitchen sink and getting late in the night we said just do it. Probably will call another company next time. The tech was good, got the job done and a nice guy. He doesn’t set the prices or rules. But Roto Rooter is super proud of what they do.
Woke up to a clogged sewer line in our house and called Roto-Rooter for HELP ! The dispatcher advised they would be at our home within 4 hrs and Matt #3964 showed up in less than half that time. He accessed the problem, explained it and the potential costs to me and went to work to fix the problem which was in the cleanout pipe outside the house. After removing the blockage he consulted with a master plumber with their company to advise on the best method of permanent repair.Turned out the the cost was less than the estimate ! yea ! I was impressed with Matt - he was professional, knowledgeable, and didn't waste any time in figuring out the problem and fixing it. (I am keeping his number handy just in case there is a future need)Thank you again, Rotor-Rooter for your timely and excellent service!Dave S.
I had a plumbing crisis on a Friday- due to cold weather, my water service line broke in the yard and water was coming up. I made several calls and Roto-Rooter was both able to take the job and get to me the earliest, which was the following Monday. However, they were a no-show. I called them that afternoon and apparently they'd set it for Tuesday, actually (Definitely said Monday on the phone, hard to mistake that). Annoying, but they're still the only ones available, so sure.So on Tuesday, no communication. I call up and they're waiting on the camera tech to finish up a job, then they'll be over. That never happens. Call again and get told the camera people only work during the day so tonight's out too, but since it was a frozen pipe issue I shouldn't need the camera anyway, so they'll get dispatch to send out a plumber in the morning.Then today, no plumber and no communication again. I call again and we're back to the camera tech excuse, even though we're not supposed to need one. But he swears up and down he'll be there within an hour. So I go ahead and wait, because anyone coming over at this point at all would be progress. Get nothing again, call back only to find out the cameras are done for the day and apparently I wasn't even on their board to do today.I've had fine experiences with them in the past but this experience has soured me on them completely. This was not just one person either, as I seemed to get a new person on every call. Avoid at all costs.
Brenda Stricklin
4 years ago
I could not be more pleased with the service I received from Roto-Rooter. They were able to get a technician here much sooner than expected. I am an older woman and my house was going to flood. Glenn Roeder #4588 was first of all very polite. He explained what he was going to do and went the extra mile to let me know what my problem was and to try and calm my nerves down. All service employees should take a page from Glenn's book on politeness and caring. He was quick and efficient as well.
James W. Lane
9 months ago
The Roto-Rooter plumber (Brendan) installed our new dishwasher. He was prompt, professional & courteous. Brendan did the job when others couldn't!
Sandy Schnick
10 months ago
Technician was friendly, professional and helped me to knock a few plumbing repairs off my list! Plumbing is expensive, but Carl helped to make it easier on my budget my letting me know about a coupon, he also looked for the most cost effective parts. Job was done , efficiently.
The Roto Rooter technician, Reggie, was very knowledgeable and a great person with whom to deal. His professionalism was outstanding. I paid a fair price for the work that was performed. I highly recommend RR for any drain work that is required.
The man who came, Jared, was professional, polite, and did not leave until he had our drain cleared and he had verified that it was clear. We used another company before Roto-Rooter and they were not very thorough. I will absolutely recommend Roto-Rooter in the future. Their price is higher than what we were used to paying, however, their professionalism, the quality, the thoroughness, and the 6 month warranty was well worth the extra cost.
Technician did a good job. Had an appointment for 3:00 - 5:30 pm. So busy Roto-Rooter called twice to explain they were running late arrived at 7:00pm. Grateful for updates.
Runner and Gunner
a year ago
On time, friendly and reasonably priced. Paul even alerted me to a coupon that saved me a chunk of money on my service. Great job Paul! Great job Roto Rooter! I highly recommend Roto Rooter for any plumbing issue, large or small.
Pamela Tapsell
4 years ago
The service man Dan#6694 did a great job. I appreciated the phone call prior to arrival.
I find Roto-Rooter to be extremely professional and also customer service oriented company. Thanks
The jetter guy was very friendly and completed the job in a reasonable time. They came out very quickly and assessed the issue. It was more than I expected to pay but overall I was satisfied. I wish I could have called them sooner.
My first time using them and their worker was professional and friendly. Explained well what ws clogging our sewer system. They came with the time frame i was given and kept me updated on when someone would show up. Definitely recommend them to anyone needing the type of serve they do.
Justin Middleton
2 years ago
The technician Mike, was very knowledgeable and walkeded me through the process of what he was doing and why he did it that way. After using the camera to snake the pipe, his diagnosis of what the problem was was very easy to understand. More than anything else he was very straightforward and honest about what we could try and what had the highest chance of success to clear the drain. Even though in this case we were unable to get the drain fixed, due to equipment and procedural limitations, I would still recommend this service.
Carrie Pauly
8 months ago
James was very personable and nice. He was knowledgeable about what was going on and described what he was doing along the way. My main drain had roots in it and I was very worried but he was patient with me as I asked questions and watched everything that was going on. Thank you James!
I called Roto-Rooter first thing in the morning and received an immediate appointment. The technician was very thorough and was very careful to protect my carpet and my washer and dryer from getting dirty. He provided an understandable explanation of my problem. They offered a $40 coupon on the website. Overall, I was very happy with the services I received.
Jennifer Nicastro
6 years ago
What a great experience! Scheduling was easy and they arrived quickly. The technician Nick was knowledgeable and very friendly, made a less than pleasant experience much more bearable. So glad I called them and will again if needed. (but hopefully not)
Jennifer Kent
6 years ago
Everything about my experience with roto rooter was excellent. It's never fun to have a reason to have to call them, especially on a weekend, so I appreciate so much the prompt service I received. From the immediate answer of the phone and scheduling of the appointment, the fact that the technician showed up early on in the appointment window. And the technician, Patrick was extremely helpful and easy to work with has he explained what he was going to do to find and fix the problem. Highest quality customer service and that gives me confidence that the issue has been handled with utmost competence as well.
Great service, tech was super friendly and very proessionsal. He did the work in a timely fashion and explained what he did thoroughly. All with a smile on his face, which is great to see. I will use thme again in the future when needed.
I needed water shut-off valve to install my new refrigerator. I also wanted my dishwasher to be installed. The technician was on time, professional, explained the problem in detail and finished the work our satisfaction.
I am very with Roto-Rooter
I originally used Roto Rooter when there was a backup in my basement (emergency call). I called them under the advisement of a family member. I am so glad I did. The young man who came out was not only professional, but after he evaluated the situation, told me upfront what the costs would be. I really appreciated this. He fixed the problem quickly and I could not have been happier. The second time I called them was yesterday, for my bathroom sink. The situation was worst than I thought, because he immediately spotted a corroding pipe underneath the sink. He said it had another six months before it would start leaking. Again, the service person was very professional and efficient. I would recommend them in a HEARTBEAT!
Prompt, diligent response to a problem that stubbornly refused solving. At each impasse, new strategies and approaches were considered and attempted until the dilemma was successfully dealt with.
Midwest Wanderer
2 years ago
My kitchen sink has had a history of not draining properly. Roto-Rooter came out to check the line to determine if it was a clog or potentially a venting issue. The technician was thorough and kind, went the extra mile. I now have answers and can proceed with a fix.
Natalie France
4 years ago
I was unbelievably happy with the service I received from Roto-Rooter. They were the only plumbing company that was available for same-day service on a Saturday, and I called nearly 12 other vendors. Bob was excellent! He was very professional and informative. Repair was completed without any issues. Also, he was able to come sooner than expected which was appreciated. Thanks so much, Bob!
The service was excellent if you can request a tech request, Allen. He explained everything he did and the why behind it.
Roto-rooter is a highly professional get the job done company.
The technicians sent to my home were amazing - knowledgeable, thorough,
patient, and wow did they clean up. Thank you
Danny and Andy(he ran the hydroflush) are super employees. Were quick and explained everything to us so we weren't surprised on cost or condition of my 100+ year old houses plumbing.
James Tramelli
10 months ago
Joey P. was on time, very professional, and was very knowledgeable. Coudn't have asked for better service! I would recommend to my friends and family. Technician number was 4075.
Donna Graumnitz
3 years ago
We had a minor backup on a Friday evening (of course!) and called at 7:00 am Saturday morning. The service provider was here by 8:15. He was professional and friendly and got to work right away. He fixed the problem and offered a solution to potentially prevent future backups. We were able to use a coupon too! He completed everything and was gone by 9:15. Nobody wants a sewer issue, but if you have one, this is the way it should be handled! Thanks Roto rooter!
Susan Epstein
4 years ago
I was preparing to host a family dinner the next day when my kitchen sink stopped draining at 3 pm on a Saturday. Rotorooter truly came to the rescue. Brian arrived in less than an hour and was professional, knowledgeable and made it clear that it was his job to make everything was taken care of. He explained how the eggshells that I had put down the sink had clogged the drain and that I might prevent future clogs by regularly using an enzyme treatment—and by putting eggshells into the trash. I really felt like a valued customer and will definitely ask for Brian if I need to call Rotorooter again.
I had 2 guys come out and cable my sewer lines in the basement and everthing seemed fine. They then brought a guy with a camera to identify the main source of the issue. They identified using a sensor that the break was on the interior of my house. After digging a 3 x 5 hole in my basement they indentified the problem was outside. I am out $5800 as it stands and no repair and they now want to charge more to dig up my front yard. I would recommend them for the cabling but any repairs beyond that seemed like they were just trying to drive up the cost to make more commission. I will be getting the job finished by a more reliable company.
Same day service, plumber was at my house within two hours. Fixed my backed up kitchen sink and dishwasher was drained. I had called 4 other plumbers in the area and some never answered their phone and others were not available for a week. Thanks Roto Rooter.
Sunny did a great job identifying the problem, explaining solution and fixing the issue.
Glenn Roeder was punctual and friendly. He assessed the situation very quickly and got right to work, explaining each step as it was happening. No one likes mucking through the sewer pipes but he maintained a great sense of humor the entire time. Fixed the problem, cleaned up the work area and was on his way in no time. He had a few tips on maintenance and prevention as well. Would recommend Glenn to anyone looking for a professional plumber.
Roto-Rooter Plumbing is the worst company to use for your plumbing needs. First, they are overly over-priced... In my case parts that would normally cost $50 to $70 bucks this company charges over $100 bucks for it. Labor charge for a simple repair job in which the drywall was already removed $2600. Labor hours claimed was 5hrs when in fact they only spent 1.5 hrs. addressing the issue and the quality of work was the worse I've ever seen from a professional plumbing company. Save your many and don't waste your time with this outfit.
Daniel was super nice and very efficient. Our mainline was backed up by tree roots. He made sure to explain everything in detail that he was doing and making sure we knew what to do if it happens again in the future. I highly recommend this company and Daniel as a worker!
Johnathan Poertner
6 years ago
Pat was great! The floor drain in our basement was backing up. Roto-Rooter came quickly on a weekend and took care of my problem. Pat was fast, thorough, and kept me informed of what was going on as he was working. Thank you for a job well done!
Kimberly Morr
4 years ago
Update: roto rooter contacted me after this review and honored their original price quote of $490. They refunded the difference in price. Great customer service___________________________________Service was great. My complaint is with discrepancy in pricing. One person came out the night before and quoted a price of $490 to have the top tier service performed. There were no limitations indicated. Another guy came in the morning to perform the service and after wiring for an hour says it's $490 for 1 hour and we're at that mark. Then he says he's not sure he can get things done because they aren't allowed to get on the roof. Our stacks are on the roof and we told them that the night before. We settled for a ladder. He worked for about an hour and a half and eventually got the clog removed, but the price ended up being $700. I don't mind paying for good service, but I'm not a fan of being charged $200 more than the quoted price without notice. If there are time limitations in the services offered, costumers should be informed in advance, especially at a rate of $490 an hour. I do want to say that the tech who performed the service worked very hard and he seemed to care very much
Ashley LaMotte
7 months ago
He was so helpful in every way. Poor guy got into an car accident and still came to get the job done. Highly recommend
We experienced a blockage caused by contractors pouring paint down a bathroom sink then attempted to fix the problem with paint thinner! HUGE mess. RotoRooter was able to find and clear the blockage. The only issue was the company was so backed up due to flooding that it took over 24 hours to respond. They did inform me of the delay and estimated when they would be able to fix my situation, which was very appreciated.
Fast and professional service. Easy appointment scheduling from the web site. The Service Technician Steve called before he arrived and was very informative about ways how I could prevent future issues with my plumbing. I would call Roto-Rooter again and recommend them to my friends an family.
I worked for hours on a Sunday trying everything to unclog my kitchen sink. When I finally had enough I called Rotorooter. They responded quickly and fixed the issue in no time. The technician was fast, knowledgeable and professional. I will definitely use them in the future.
Had a blocked sewer lateral line (water accumulating in the basement) and called Roto-Rooter... They sent out a technician named Glenn Roeder and I couldn't have been happier. He was honest, very friendly and explained what he was doing during the process. He was also very professional and eager to answer any questions I had. He ended up sending down a camera to identify the problem and any issues that would eventually need to be fixed by replacing the old cracked and broken clay pipe. He wasn't in a hurry to finish the job, so it didn't feel rushed. It was money well spent. I will reach out to him/Roto-Rooter in the future, as this was a very pleasant experience.... as pleasant as a clogged sewer pipe can get, I should say. :-)
They deserve zero stars since they didn't do any work. Called at 7:45 for a main line backup. Was told a technician could respond in 2 hours. Dispatcher called at 8:30 and said that they tech was finishing a job and they would call me back in 10-15 minutes when he was on his way. No call. I called at 9:30 to see what the problem was and was told that the tech wasn't answering his phone but he should be done soon. Called AGAIN at 10:30 and was told that he would be done in 10-15 minutes at would be on his way and would arrive in 40 minutes. When I pointed out that the dispatcher told me the tech was almost done at 8:30, the dispatcher was incredibly rude and unprofessional. I said I would cancel if the tech wasn't there by 11:15. Was on the phone cancelling the service call when the tech finally pulled up at 11:20. I did not let the tech perform the work when he would not budge at all on the price after this totally miserable experience. At midnight I might as well just wait until morning and not get screwed.
Shannon Mertens
4 years ago
We needed our sewer lines checked and cleaned since we had blockage. Luckily they had availability and came within 1 1/2 of us calling. They were quick and cleaned out everything! Tim was training at the time, so he seemed to be very knowledgeable and a good trainer! Would recommend for sure!
Roto Rooter came out when I needed them. They arrived within two hours, as stated. The tech was friendly and knew what he was talking bout. He identified the problem and cleared the blockage. I highly recommend.
Our sewer backed up the other night and Roto Rooter was there fairly quickly to help contain our stress and the mess that was taking over a part of our basement. Our service tech. Charles (5498) was great! He was friendly, professional and kept us in good spirits despite the looming disaster. He answered our questions fully and advised us on what steps to take next. I recommend asking for Charles should you ever need to use Roto Rooter. Overall, their service is great and reliable and they hire quality people.
Excellent timely service when I needed a quick fix to my plumbing for an occupancy inspection. Roto Rooter not only was out the same day but was able to pull the permit and arrange the inspection within hours of my call. Great Service, quick and professional. What more can you ask for!
Dan and Sarah Hermeyer
2 years ago
Sewer backed up in the basement, after calling Roto Rooter someone was out pretty quick to access the issue. Sewer main was clogged and they were able to fix it promptly. The tech Liam was very polite.
EDIT: Updated from one to four stars. The owner called and plans to make this right. Left one star off for the hassle of everything, but I do appreciate the owners responsiveness and willingness to correct this situation.I generally do not write reviews, and when I do, it is usually to point out exceptional service or quality. Unfortunately, that is not the case here.Robert from Roto-Rooter (Saint Louis) came out to fix a shower handle and cartridge. This took quite a while and I was charged significantly more than what one would expect for this job. After a couple weeks, I noticed that a leak had started as a result of this work, when water began to come through my basement ceiling.Robert returned to diagnose a leak from a sweat joint on the shower valve. He indicated that he would need to replace the entire valve, removing tile to get to it, and quoted $1500 (not including tile repair). This leak did not begin until the work he had done on the original job.I went with another company who diagnosed the same issue, but offered up a repair solution, costing less than 1/3 of Robert’s quote, and did not require the removal of tile (their quote for complete replacement was also considerably cheaper as well, even with tile replacement included). They are a reputable company and completed this work in an hour.I would strongly recommend against using Roto-Rooter in Saint Louis as they are overpriced, dishonest with their advice, and seemingly lack the skill of other plumbing options in the area.
Christopher Paladin
3 years ago
Had an urgent issue with the plumbing in the kitchen and called for service. Had a tech out within the hour. Mike (Tech 325) was very friendly and personable, and got to work right away. He fixed the problem without a hitch (including endless questions from our three-year-old). Great service and would gladly call them again for any future jobs.
Karen McQuade
2 years ago
Only 2 hrs from phone call to my door. Brian was knowledgeable and efficient. The price was spot on for the after hours service and getting things fixed for me. I’ll use them again if needed and highly recommend others to do so, too!
Jeannine & Jeff
5 years ago
Jamie (#5213) from Roto-Rooter did a fantastic job, was quick and professional. Thank you for fixing the problem fast. The folks on the phone when I called in and the dispatch keeping updated on when a technician would be out were also great, thanks to the team.
The technician didn't come out for the original appointment but did the next day at the second appointment time. I later learned they have been very backed up since the pandemic. Tim was professional. explained things well and was overall pleasant to work with. He unclogged the Laundry Room drain and, thankfully, there were no major plumbing issues. I would use them again.
Jamesley Lane
2 months ago
Eddie was the specialist that came to my house. I can not say enough about him. I watched the whole process and he explained everything that I was seeing on the camera. Excellent job. Root-Rooter have a great person, very knowledgeable of his trade.Thank you so much.
Gary Trautman
7 years ago
We had a sewer line clog up with tree roots. Roto-Rooter was there within half an hour. The service tech, Justin, was very courteous & professional. He clearly explained the possible solutions and costs associated with each. Finished the work quickly, cleanly and thoroughly. Highly recommended.
David Rygiol
5 months ago
We had a backed up pipe that was covered in a puddle so called them for emergency service. After waiting 7 hours longer than they said, they guy came out and said 1. Roto-Rooter, as a whole company, doesn't pump or remove water, and 2. He obviously couldn't snake the pipe if he couldn't see it. I called another company who was there in 15 minutes and fixed it. Call someone else!
We had a great experience with our Technician. He was professional and got the job done on a timely manner. We will always use Roto rooter for any plumbing issues we may have!
Christine Schodroski
5 years ago
RotoRooter is always very prompt and keeps you informed if there are any issues which I as a consumer appreciate. They have very flexible schedules and competent technicians. To me the pricing is a little higher, but worth it due to the expediency of service.
Conrad Business
2 years ago
Unable to open sewer drain. Technician said someone would call the next morning to examine sewer line with a camera . No one called. I phoned two times and and spoke with representative and am still waiting for call.Technician arrived the next day. He gave an estimate to examine sewer line with camera and to repair sewer line. Price quote seemed high. Will get other quotes first.
The gentleman that came to my house, Daniel, was very polite and did a good job. However, I would say that in general, Roto Rooter's prices are too high and they take advantage of you when you are in a vulnerable situation. I would not use them for a regular plumbing need or for a planned service call.
$735 to replace a $50 part that in total took exactly 2 hours from start to finish. Total actual time spent on the repair was 10 minutes to diagnose the problem and 20 minutes to replace the part. The other hour and a half was his drive time to go pick up the part. Shame on me for not doing more research and for letting myself get completely taken advantage of. After my husband called to ask how in the world it cost so much, they did refund $100, I guess because they felt bad?? Lesson learned.
Our kitchen sink backed up on Thanksgiving morning. I searched Angie's list for a drain-cleaning service and decided to call Roto-Rooter based on its excellent ratings and customer feedback. Our serviceman, Derek, arrived at our house within an hour. He figured out the source of the blockage quickly, then fixed it and tested it. He took great care in protecting the work area and gave us excellent advice on how to prevent the problem from recurring. He was friendly and professional. I highly recommend Roto-Rooter.
Krista Whaley
3 years ago
Our technician Dallas was highly knowledgeable, professional, and friendly. He fixed our issue quickly and I was able to get right back to work. The timing from the pre-call was right on, and I will definitely use Roto Rooter again!
Nathan Shepard
4 years ago
Great service and great experience. Robert Johnson was timely, knowledgeable, and professional. Bob installed a shut off valve the same day so we could turn the rest of the house's water back on until he could come back. Due to the age of the house, the repair could not be completed same day and required more extensive repair work. Just 2 days later he returned for the major repair. The job was completed under the time frame he gave, and very close to the original estimate.
Derreck Fricke
a year ago
They were at my house within 30 minutes of me calling. I had a clog between the pipe going out of the house and my septic tank. He removed the clog and after another 30 minutes everything was fixed. No more flooded basements!! Thank you For a job done professionally and timely! Would use again!!
Had trouble with water leak where water line entered the back of the refrigerator. A Roto-Rooter plumber came promptly on a Saturday morning.He diagnosed the problem quickly. It required installing a new shut-off valvein the basement. The leak was stopped and we were able to use the plumbing in the rest of the house. He was very professional and quick and the work was completed in a short time.
Jean Ellen Whatley
4 years ago
The heavy rains in late March left two inches of standing water in my basement. The floor drain was doing nothing. Bob, Tech. No. 8590, from Roto-Rooter came out and cabled the the main line from the vent in my yard, but it was complicated. I had had a main sewer lateral repair several years ago and the lines ran in two directions. It took a while and wasn't looking good, but Bob kept trying to figure it out. I was never so glad to hear that sound from the drain with the water receded. He did a great job and I was impressed with his determination and skill. Would use them again in a heartbeat. It was exactly what they said it would cost too.
nook suphamongkhon
3 years ago
Not sure what to think. Very friendly and professional plumbers on the phone. Paid for 1 inspection, 2nd team did the camera work and ended up doing the repairs. An initial budget of $3,500 turned into almost $10,000 for sewer damage repairs. As it's a rental property, I couldn't be there to see it and had to trust their recommendations. Didn't account for my previous 1st payment so overcharged me. I picked them based on the number of positive reviews but wonder if a local plumber would have been just as reliable and much cheaper for the same work.
Jason (3136) from Roto-Rooter did a great job! I had some pretty severe clogs and tree roots. He spent several hours working on the pipes until he was sure he got everything. I really appreciate it.
susie winchester
6 years ago
Our entire experience with Rotor-Rooter has been outstanding, from the first call for an appointment until our Technician Carl left. We needed a new larger water heater installed in a small closet, not an easy typical install. Our technician Carl was so knowledgeable, nice and professional. Thank you for your recommendation on product selection and all your hard work on an all day project.
Barbara Schroy
5 years ago
We had a sewer backup and called Roto Rooter. They were here is about an hour and Tech #7337, Nick, did a wonderful job of opening up the sewer and cleaning up the backup in our basement. I hope that we never need them again in an emergency but we would certainly call them again and intend to maintain our sewer with them in the future. I highly recommend their service.
Jason did a fine job! He knew what to do & he unclogged the bathroom sink pipe. He deserves a raise! Offered Roto Rooters & his help in the future. I've always called Roto Rooted when a plumbing problem happened...for 40 years. Thanks
Melissa Ringwald
4 years ago
Had a great experience today. Finally made the call for professionals and they were at my house within 4 hours for a non emergency. Miquel was wonderful, took the time to explain everything to me. Went over everything he did with me as well.
Diane Raspberry Eddins
3 months ago
I believe your company took advantage of my situation to charge me twice for a job that should have been done on you first visit. I will be complaining to the Better Business Bureau about my experience within the month.
The worker that came to my house was very nice. He was professional. Very covid friendly. He got right to work and knew exactly what to do. It was a great experience and I highly appreciate him coming out in the sub zero, snowy weather to fix our clogged drain.
Candice Lancaster
3 years ago
Had a guy out within 30min of me calling to which he worked for over 2 hours to try to unclog our main pipe line and even though he couldn't get the clog out with snaking he was quick to put an invoice in to have a hyrdo jetter come out the next morning. I got a call early the following morning and a guy was out in 20min, worked less then an hour and had it unclogged. Very knowledgeable people, friendly, helpful, best customer service I have ever experienced. Cannot reccomend them enough, prices can't be beat, and their worked is backed up with a warranty. Very satisfied customer.
Nothing worse than waking up Thanksgiving morning and discovering that the sewer has backed up. Within 2 hours Cody was at my door, he worked until we were both satisfied that the problem was fixed. During his visit he asked if I had ever had a camera run through the pipes. I had not and since the house is over 50 years old I decided it was a good idea. Within a couple more hours Glenn was there to run the camera, it was a good idea as we discovered some issues that I would not have known about otherwise. Both these guys worked my issue like it was the only issue they had that day, and that's saying a lot since it was Thanksgiving day. I have used Roto-Rooter in the past and I would recommend them to anyone that needs their expertise.
Aron was great very professional but I thought 180.00 to unclog a toilet was very high and that was after a 75.00 online coupon the whole job took less than 20 minutes so that's a 180.00 for twenty minutes of time wow that's a lot.
Linda Burniski
5 years ago
Nick explained everything to my husband and was very professional. He took care of the problem and offered two different warrantee programs. We really appreciate the efficiency of Roto-Rooter. We were told a tech would be here within 2 hours and we would receive a call 1/2 hour prior to their arrival. We did receive a call & he arrived within the 2 hours.
Roto-Rooter responded to my request for a specific day and time for an appointment and they were timely. Glen Roeder was the technician, and greated me with a smile and friendly handshake. Glen was professional and efficient in running a camera to review the status of my sewer drain. He explained what he was seeing and the possiblity of future problems. When he left I felt confident in know the status of my sewers.
Michael Chirco
5 years ago
HIGHLY RECOMMEND:Woke up to a bad clog in my kitchen sink. I called Roto-Rooter and they had someone out by early afternoon to fix the problem! Phew...I was worried this would take days!They quickly identified the problem, provided the solution, and had it fixed within an hour! The associate they sent out was highly professional and pleasant! No need to worry about who is going to be sent into your home.We will use them again next time we have any plumbing issues!
Christian was very professional and helpful and we will be happy to recommend him to our friends.
Using Roto-Rooter for an unexpected clogging issue with my kitchen sink was a great experience. They were able to get a Tech to my house very soon, and had accommodations to my limited availability.They DO NOT charge extra for weekend or evening work, which is really great if you have an emergency. Fortunately, I did not have an emergency so the Tech came at a time of convenience for me around my job and availability.The Tech who came by was Jason E. (3686) and he was super knowledgeable and friendly. He quickly found the issue that was causing the clog, and was able to give me a quote right there on the spot. After deciding to move forward, Jason had everything needed to fix the issue available in his work van.He was very courteous in making sure that my home stayed clean throughout his work. Wore carpet protectors on his shoes, equipment, wiped everything down when done, etc. He didn’t leave until he know that the problem was fixed, which was a blessing for me because my issue ended up being slightly larger than anticipated.As he was working, I was able to continue my work from home with nothing bothering me. When finished, Jason briefly explained the issue and what he did to fix it. He continued to give me some great advice on how to prevent this in the future.It was a great experience all around. I would recommend Roto-Rooter as well as Jason (3686) to anyone looking to work with an efficient and easy plumbing company!
Peter Prombo-Cates
11 months ago
They called to get the OK to show up early, then they showed up early. Knocked the out the clog and flushed the system. He also made sure to give me the details about the Warrently that comes with the Drain Snaking. Quite Happy.
I received a couple of calls after my initial call giving me updates on when the technician/plumber would arrive, which was nice. I did not ask price on my initial call and was shocked by the $395.00 price the tech announced before preforming the cleaning of the one laundry drain in question. The tech, Christian, was very professional and completed the drain cleaning in short fashion. We found a $75 coupon online and Christian talked to his manager to get us another $20 off. We have not needed a plumber to clear a drain for many years. I know inflation is high, but just shocked by the price. I looked for old receipts when we had bigger problems clearing roots from our lateral sewer run to the main and into the main, when we found out it was an MSD problem. It was 20 years ago and we paid less than half of what we eventually paid today. This clogged drain was not an emergency, since it was just our one laundry drain. Just shocked by the initial price quote for a non emergency.
William Breeden
11 months ago
Needed lateral line replacement, basement and back yard. Required major excavation. Roto-Rooter did an amazing job, started the very next day and finished in 3 days. Expensive but when you see all of the work involved, very understandable. Crew was polite and professional. Cleaned up site when work was done. Large, capable, and professional company. You get what you pay for. Very happy with my new lateral line, and no worries for decades to come.
Fantastic as always and unbelievably fast. Our kitchen sink backed up and the problem was in the main drain under the basement floor. They were here in less than an hour, did an excellent job, cleaned up the mess and everything works perfect. I have used Roto-Rooter several times over the years and they always do an excellent job. I would highly recommend them to anyone. Service tech was supper friendly too!
Had great service from these guys! They were quick and easy to deal with. Other places wanted to charge exorbitant prices to come out on the weekend. These guys came out at no additional charge and Kyle was a awesome technician! Couldn't be happier he was very helpful, knowledgeable, very friendly, loved our cats, and just a wonderful service all around! Next time we will be calling Roto-Rooter! Cheers and thanks again
Angie Ortiz
11 months ago
Had water backing up in our basement. Ryan came out quickly, within 2 hours, and addressed the issue. He took time to explain how it happened and recommended what to do to prevent it in the future. Very personable and cleaned up! Thanks Ryan!
Camilla Wilson
6 years ago
We had an emergency backup on Memorial Day and Roto-Rooter took amazing care of it. Two technicians, Mike and Jason, arrived at my home only 30 minutes after I called for service. They were friendly and informative and went above and beyond to not just clear the clog, but make sure all my lines were clean so it (hopefully) won't back up again any time soon. They also have a great warranty. I couldn't have been more pleased with my experience.
I would recommend Roto-Rooter to anyone. The plumber that serviced my home, Robert, was extremely professional, courteous, and went above and beyond a typical repair man. He answered any and all of my questions with patience and gave great advice. Overall, a good experience!
Alisha Switzer
6 years ago
My husband and I have only been in our new home for a month when all of a sudden our lines were not draining! Plunging only seemed to cause the lines to back up into our tub! Being that it was a Sunday of Labor Day weekend, we assumed we would have to wait through the holiday. Nope! Roto-Rooter had someone out within a few hours. Nick, our tech, was awesome! (Tech #7337) He scoped the lines, and we determined we had roots in the line and a few places that needed repaired. He was quick and efficient, so glad we called Roto-Rooter!!! We recommend them for any plumbing concerns you may have.
RotoRooter was very responsive to our after hours emergency. This is the second time we've needed to call them after hours due a clog at our facility over the past few years. Our tech, Nick, was very helpful. They always clear the drain quickly and efficiently and through the use of a camera scope are able to share best practices for us to avoid a similar problem in the future. It's an expensive service, but comes with the confidence that the problem has been fixed correctly.
The only reason this is not a 5 star review is because we called on a Wednesday night at 10:30 pm and they said a tech would be here in 30 mins. We called in at 11:15 and couldn't get an update. After another call at 12:00am we heard from the tech and he advised he couldn't be here until 8:00 am Thursday, so we settled for that.Karl came at 8:15 to auger the lines but recommended a hydroflush based on my specific circumstances. Andy showed up ~1 hour later and completed the job. Andy was super helpful and very nice to work with. the techs get a 5-star review. The dispatcher/call center experience was not as good. I'd use Roto Rooter again but hope I never have to.
lauren steiner
3 years ago
Nothing like a sewer back up Saturday night. Date night turned into date night with Roto-Rooter. For such a mess, Roto-Rooter couldn't have been more professional. Brian was at our house in 20 minutes, was knowledgeable and stayed for 2 + hours working on our problem. Great experience with Roto-Rooter. As much as I never want them back at my house, if we ever have another problem they would be the first ones I would call.
Victoria Blase
2 years ago
The plumber who came out was absolutely amazing. He installed my replacement tub/shower valve in little time. He was very professional and kind.The only issue I had was when I tried to schedule the appointment the first time. I scheduled it a few days in advance on their website and when the day came, they called to reschedule for the next week.I want to state I had no issue with the person calling (they immediately offered a new appointment date and we’re apologetic about it).While I do understand things may happen where they can’t come out for that day, I don’t understand how it could be pushed back for so long. I get the next day or even the day after that at the most, but 5 days?I wouldn’t think it to be a big deal if I wasn’t without running water for over a week at that point and I now had to take off work for the appointment. I don’t know if it was that everyone used the online schedule at the same time, or maybe nobody looked at the schedule until the day of, or what, but it was frustrating.Again, nothing wrong with the service provided, the plumber and everyone I interacted with was pleasant. Just had an issue with the scheduling.
Kerry Sullivan
4 years ago
I was having trouble with the basement sink, in my newly remodeled bathroom. It had clogged twice in 24 hours and leaked underneath in the new vanity. I went online after 8pm and scheduled a service call, and Roto Rooter was at my house the next morning at 8am. They were very thorough, asked a ton of questions, went over all the plumbing in the house on all floors, diagnosed and resolved the problem. Very impressed with their response time and knowledge, and the I was able to pay with a credit card and didn't have to write a check.
Kimberly McCormack
a year ago
Only reason I picked Roto Rooter is because they had availability on a Saturday. Didn't come out until Monday. Technician was pretty rude and said they would have to take down half a wall to fix the issue. Had a local company come out and they repaired the pipe though a small hole for LESS THAN HALF the price.
Ann Marie Fitzpatrick
a year ago
The tech was extremely helpful and answered all of my questions. While what we were hoping would be a quick job took several hours, our tech kept me informed and kept a professional attitude the entire time.
Sarah Stanage
6 years ago
I developed a leak on Christmas day. I called the next day and RotoRooter was able to schedule me in for the following morning. But on the day they were supposed to come (sometime between 9am-1pm) they called to say they were running late so I chose to reschedule. On the day they came they were within the timeframe I was given, the worker was polite, efficient, and explained everything to me. Overall I am happy with the experience.
We had an emergency late new years eve. They came out within two hours as they said. Jeremy did a great job. He was polite, respectful, and completed the job in good time.
We had to have two toilets replaced so I chose root-rooter because of the plethora of positive reviews. Those high reviews are well earned. Michael came out and not only was he very professional but he was friendly and provided the best possible service. Our new toilets look and function wonderfully and not once did he complain about the old toilets even though they were horrible! I would highly recommend roto-rooter and especially Michael.
Delores Hunter
11 months ago
A technician responded quickly to my call for service. My problem was assessed and the work began and was completed the next day. All technicians were friendly and kept me informed of the progress of the work
It's my opinion that the service provided was over overpriced, especially for retired people like us living on a fixed income. There should be a substantial senior discount. I don't know many seniors who can take an unexpected $400 hit to their budget. Also, they refused to tell me over the phone what the cost was. By the time the tech arrived they had us over a barrel and we had to have it fixed.It's my opinion that the service provided was over overpriced, especially for retired people like us living on a fixed income. There should be a substantial senior discount. I don't know many seniors who can take an unexpected $400 hit to their budget. Also, they refused to tell me over the phone what the cost was. By the time the tech arrived they had us over a barrel and we had to have it fixed. The tech, Christian, was very professional and very nice. But the service is wayyyy too expensive!!!
Left dont know what right. We keep getting the run around even after 3 days. They were supposed to be here yesterday now this morning. Almost 9 pm and a no show. Called their number and of course they cant give me an answer. I have to wait on the dispatcher who is back logged in calls. We have been waiting for them since yesterday! I certainly wouldnt recommend them anymore. They used to be who my grandparents recommended.
I had a real mess on my hands. Tim & Dave showed up within 2 hours after I called, fixed the clog, cleaned up and were out of the house in about an hour. Very professional and courteous!
The professional plumber that came was courteous on time and smelled great! He explained everything that he was going to do and he did exactly that. He left no trace! I'm so stoked! What great service!!
Two technicians came out, they were respectful, friendly, clean, did their job! I appreciated the young man training in this trade, that's really cool. I'm not convinced the problem was our drain, though, I think it's our broken, gross disposal, that we are not replacing because we're in the beginning stages of a giant renovation. Whatever the issue, the sink drains.. for now. I would give this 5 stars but the visit was almost $500. Plumber we have used before (Cordia) only charges about $200 but they couldn't come out fast enough. Oh well.. I do recommend this company for sure, to come out fast, but you will pay for the speedy service!
Danielle Sullivan
4 years ago
Excellent service from everyone that helped us from this team. Same day service arrived within a few hours of our call. We felt the cost was affordable and very reasonable for the assurance of an expert. I would definitely use them again, if needed. Thanks!!!
Roger Mauzy
11 months ago
I called Roto Rooter because my sewer drain was backed up. I was totally impressed because I immediately got a call from them telling me that a person would call me when they were 30 minutes away from my house. A few minutes later I got a call from Mike who told me he was going to arrive at my house in 30 minutes. I was so impressed with Mike and the service he provided. I highly recommend Roto Rooter and will use them the next time I have an issue.
Lauralee Fann
5 years ago
I called with an emergency to our home and Gabby was there within a half hour on a Saturday. This was the first time we had ever used Roto-Rooter and I would highly recommend them to anyone! Gaby was very informative, he explained the issue very well and gave us resolutions. He was very professional and made things very easy for me to understand. We very much enjoyed having him as our serviceman. Thank you!
Stephen Zaegel
6 years ago
Mike C. (8472) was professional and very detailed in his explanation during the service call. I appreciate that he has a courteous attitude, and he is looking out for those whom he serves by providing quality service. I am very happy with Roto Rooter and the service provider Mike who came out to serve our needs.
Sheryl Hancock
a year ago
Daniel Lee was very professional and courteous. If I ever need services again I want Mr. Lee to be my technician. He is truly an asset to your company.
My water heater stopped working on a late Saturday morning. I decided to call Roto-Rooter after reading over their Google reviews. Roto-Rooter was able to send Robert Johnson to my house within just a couple of hours. It was obvious to me that Robert is extremely knowledgeable and takes pride in his work. Robert made sure I understood the whole process. Overall, I had a positive experience.
Mike went above and beyond and was very professional, came out quickly for my main sewer line. It was clogged and backing into my basement. Pulled a 10ft auger line that was left by another plumbing company from a 2 week ago repair that the other company failed to mention leaving in my main sewer line.
My basement floor drain had backed up and left standing water, so I used Roto-Rooter's website to set up an appointment. The process was quick and painless to set a date and give a brief description of my problem. I mentioned having a leaky washer, knowing the chances were slim that a technician from this company could help, but I thought I would try my chances anyway. A representative called me within about 30 minutes of my submission for an appointment and discussed my washing machine problem. In the end, we determined a Roto-Rooter technician would not be able to help me with the washer, but the appointment was on for the next morning (as I had scheduled it), and I received an email for confirmation soon after.This morning Roto-Rooter called to confirm the appointment and to let me know that my technician Mike (#6602) would be there within 45 to 60 minutes. He arrived on time, introduced himself, and after I showed him the offending drain, he got right to work. Mike carried himself in a friendly way and seemed happy to help. I moved my car to allow access to the sewer line, and after determining that we would need to employ the drain snake (and a quick price estimate), I sat on the couch and watched some television while he did his thing. He was considerate and used the back door and walked around the house to keep from tracking in any avoidable mud clods.When he was done, he called me down to show me the cleaned out drain and educated me on some of St. Louis County's plumbing codes, making some suggestions for how I may fit them better if I were to call in a plumber in the future. Mike explained a problem at the drain opening and how best to avoid future clogs at the drain site. At my prompting, he explained (and demonstrated) the mechanics of my sump pump/pit, and he was generous enough to turn a stubborn shut-off valve to halt a leak in my outdoor faucet that I had previously been unable to budge myself.We met outside in the front to go over my invoice. Mike told me about a coupon online and applied it for me. He used his phone to process two forms of payment, then left me with my copies.Mike's service was quick, efficient, friendly, and even educational: the perfect recipe for some peace of mind. Because Mike demonstrated his expertise, I have confidence I was in good hands this whole time. I could not have asked for a better experience. Thank you, Roto-Rooter!
Kirby Nichols
3 years ago
Don't waste your money! Try Kirkwood Plumbing instead.Had Roto-rooter replace my sump pump because I didn't want to pay the weekend fee for Kirkwood Plumbing. The plumbing coming out of the pump has failed catastrophically twice in 10 months.They fixed it after a fuss the first time (It was 30 days past the 90-day warranty). The second time, they told me all the reasons that it wasn't their problem and it was past the warranty. They were finally going to send someone in a couple of days, but they would only fix it if it was a small issue. They had nothing to say about the quality of the installation except that it was past the 90-day warranty. (Meanwhile my basement is flooding and my tenants are manually emptying the sump pit with a bucket.)My husband convinced me that we needed to shell out for an actual professional to fix the problem for good, rather than having Roto-rooter come out again and fail again.Don't use Roto-rooter unless you don't need the fix to last more than 90-days, because it won't.
Saif & Christina Kovach
a year ago
We were lucky to have the two Nick W and Nick B come to our home to help us out. Both of them were very professional and very knowledgeable in what they were doing. They both took their time to explain everything. We didn't feel like we were dealing with a big company out to just make a profit because of these two.
I can't say thank you enough to Roto-Rooter for sending someone to address our problem so quickly. Bob Johnson- the technician, arrived when he said he would, addressed our problem, told us what he was going to do, and did it, all within a very short period of time. He even gave us some good advice on some other problem areas that should be addressed. We will definitely be asking for him to come and complete some additional work for us soon.
John O'Shaughnessy
4 years ago
My wife and I had company over for a BBQ last night and of course 15 minutes before the guests are supposed to arrive our sewer backs up. Miquel Cotton w/ Roto Rooter arrived within an hour and got our system running again in short order, he was very knowledgeable, professional and gave me some good tips to prevent an issue like this again. I’ll be back, he saved the day!
Brooke Culler
5 years ago
I found major ceiling (water) damage in the afternoon on a Saturday. A Roto-Rooter tech (Greg #8366) was at my house less than 24 hours later. He diagnosed the issue before even seeing the upstairs toilet and had the job finished 30 minutes later. Very efficient and professional. I was happy to give my business to a company that hires vets! They even notified a restoration team for me that will work with my insurance company to fix my ceiling. Service charge was a little high, but it’s a holiday weekend, so it’s understandable.
The Service Technician Andre was professional and very helpful. He explained everything about our sewer pipes and systems. He worked effectively and beautifully cleaned up after his work. He arrived on time as it was promised, even it was a Sunday morning job. Sir! Thank you so much for your help! I am truly grateful!
Service techs were professional and punctual. The job was explained and the issue was what I expected. My only issue was the cost. I have used Roto-Rooter before, but felt this repair was exorbitant in price. However; the repair was done quickly and I know I can trust their work.
annette trantanella
a year ago
Serviceman was unable to open line, camera man was out the next morning and high pressure line cleaning just completed. All three technicians were professional, and completely explained their findings. I highly recommend them.
Kristina Bates
2 years ago
Called Roto Rooter and they came out within just a day or so. I had hired someone to do the job, but he never finished and never responded afterwards. Roto Rooter’s guy came in and finished the job within hours. Exceptionally friendly and helpful!
Big Fowlboski
2 years ago
Had my main sewer line back up on me and flooded my basement. It was Saturday at Noon before I even knew it. I called up Roto-Rooter and they had a tech out at my house with-in two hours. I seriously thought it would have to wait until the next day. Fantastic service all around. Very professional and super nice. Bob, Tech #8590 thank you sir!!!!Update 2/18/2021Main sewer line backed up again a year and half later as expected. Once again Roto-Rooter to the rescue. This time it was Mike, Tech #6602. I don't know where they keep finding these guys but they are amazing. Super professional, friendly and smart. They always go above and beyond and Mike is no exception. Very knowledgeable beyond his craft and while I hope none of you have the same issues with roots in the main but if you do and your lucky enough to get these guys you are in great hands. Thanks again Mike. You guys are rock stars.
Mike was very nice and acknowledgeable. He knew what to look for and fix the problem. He was very professional and very confident. I was a joy for Mike to help with our problem. He promoted assurance. Mike made me feel less apprehensive about the whole problem. He is an asset to your company
Lauren Roberds
2 weeks ago
Fast professional service. Competent and friendly technician.
Outstanding. Jamie was the most delightful and dedicated service personnel I've had. Any business would be proud to have him work for a company. Roto Rooter is always available as soon as possible. That is something other companies cannot do. Call Roto Rooter first.
NEVER WILL I EVER USE AGAIN.Came to house, was punctual, and knowledgeable. Original Sales/Dispatch I spoke with to schedule appointment prior, was tasked with passing on that we needed an evaluation on a pipe that ran under slab. I Let dispatcher know that the pipe had standing water in it and would not drain. Dispatch was going to send a tech out with a Camera. When tech came in, they had no description or notes from what I had spoken with the dispatcher about prior. Tech said that he couldn't get a good camera shot with water in the pipe. So he needed to snake it. Attempted to snake the line (unsuccessful) $375.00, they put a camera in the water filled line (unsuccessful) another $475.00. Never sent video clip ( which I mentioned I would have needed if I went through homeowners insurance...regardless of quality). I had to call him later that afternoon to remind him to send and then again the next day. Altogether, he worked on a 2 inch kitchen drain for 20-30 mins. Charged me $900.00. Then quoted me (an absurd amount) for repair and tried to leverage/justify the price by saying that, they would do me a solid by reducing the cost of total repair by the $900.00 he had already charged me.....the reduction would have been AT MOST a 5% discount.(i'll leave the rest of the math up to you if you want to know the actual complete unhinged cost of initial estimate)...what a favor...Also, the tech did mention to me that he would not be present during the excavation nor any of the work being done. It became apparent that he really did not care about us as a client. Additionally, I thought it funny that he never mentioned an alternative solution until I proposed the wild idea of possible other solutions. Turns out that, out of 4 additional opinions/estimates of reputable plumbers in the STL area, that a reroute was MOST DEFINITELY THE WAY TO GO not to mention that it was WAY MORE MORE ECONOMICAL and satisfied code. I personally feel that this was a price gouge and predatory salesmanship. Shame on them for this Sham! NEVER AGAIN
Lina Greenberg
a year ago
I got an appointment right away and the plumber arrived within the assigned appointment time window. The price for having our sewer drain cleaned out was very expensive even with the $75 off coupon. Overall happy that we got an appointment but wish the price was better.
My experience was excellent. My call was taken proficient ly, the technician was dispatched quickly, and the drain was cleared after much professional expertise was applied. I was totally pleased with the experience. A truly good outcome from a very well run business.
Nick arrived on time, did a great job. Service met all my expectations. He was able to answer all of my questions about the service. I will continue to use Roto-Rooter for this type of service (sewer clog).
Ashley Starman
3 years ago
I booked an appointment online with Roto Rooter. Our laundry washer drain was clogged and needed something better than a Walmart brand snake.They called to confirm the service request, confirm that no one was sick and that they would be practicing safe social distancing and what we could expect from their technician and what was expected of us.Carl our service tech was very nice and friendly. He wore his protective gear and was able to get the drain clear within half an hour. He made sure to mention the $75 coupon that I already knew about, but I was glad he was thoughtful to bring it up.Problem fixed within half a day😁5 Stars guys! I always know who to call with plumbing issues.
Great work and good price. Turned out to be a big job and the technician did a great job identifying the issue, explaining the problem, and working with urgency to quickly resolve it. Second time I’ve used roto rooter and they were great both times.
I picked Roto-Rooter because, after calling five potential plumbers, they had the lowest fee for consultation and they waive the fee if you choose them to do the work. The handyman was able to come take a look at the problem the next day. He was on time, communicated clearly about the issue and the costs, and finished the job same day. Nice and simple. It's been a little over a week now with no further issues.
Brain was fast and friendly! We weren’t planning on having to call Roto Rooter to fix our clogged drain problem, but they showed up within an hour of calling and got the job done.
My husband and I had been dealing with two clogged drains and a broken garbage disposal for weeks before we decided to call Roto Rooter. We thought we could unclog everything ourselves, but after several failed attempts we broke down and made an appointment. Our technician Ray was awesome! He was able to fix everything in a timely manner and we are thrilled to have our lives and house back to normal!
Our technician was knowledgeable about the repairs needed after the pipe to the water hook up for my washer busted. He also found in his inspection that our water shut off valve wes completely broken. He fixed that too!
Westendorf Properties
8 months ago
I am not sure if anyone can beat their response time, communication, and customer service. They are typically more expensive, but if you want a great service partner, they are worth it. Love that they are flat rate no matter the time as well. I don't have to worry about getting hit with a bunch of extra charges if they have to come out late. Very easy to work with!
Linda Meierhoff
a year ago
Our technician arrived on time and was very personable, respectful and knowledgeable. He completed the needed service in an efficient and responsible manner.
One of our sump pumps failed during heavy rainfall - I was able to call late that evening and schedule an appointment for the next day. They were able to arrive earlier than their estimated service window and quickly determined that we needed a new sump pump and replaced it. Kevin was great! We are very happy with their service.
Shadrick Wagner
2 years ago
Nick was our technician, did an amazing job. Was more than helpful and extremely friendly. I will always recommend Roto for any and all plumbing needs.
The Roto-Rooter service technicians are fast, friendly and courteous. The service has always been great. Having said that, I couldn't understand why a water line for my new refrigerator was $337 for twenty minutes worth of work. The existing water line was used. I will still be a loyal Roto-Rooter customer. But I think the service charge was excessively high. Thank you, and have a great day.
Dana Schull
11 months ago
Ryan was quiet and got right to the job. Tree roots backed up water into our basement. Thanks for being so prompt and professional!
nodric tankins
5 months ago
Service was good. Technician was personable. However, the cost was $600, the part was less than $30.
Kevin Warren
10 months ago
Brenden and Keisha replaced our basement lift pump system. The pump went out and sewage was backing up. They were prompt, professional, and courteous. They did a thorough job testing the new system after installation to confirm it was functioning without any leaks. They cleaned up after themselves. I would highly recommend Roto Rooter and Brenden and Keisha specifically.
Anthony Williams (Tony)
5 months ago
They came to my rental and cleared a bathroom sink that was clogged. Very pleased with the service.
Carolyn M Booth
2 months ago
I was given an appointment time and I actually got a call and they were able to come an hour earlier. That was great since it was on a Sunday.
Mike Huelsing
4 years ago
Service and technicians were great, completely satisfied with their performance. Upon leaving, a neighbor told me other local companies were about a third to a quarter of the price of the service ($100+ vs the $400+ I had paid. However, this is unverified information, and knowing this now I will check other providers before committing to a job.
Charita Bingham
5 years ago
Ray shocked me with an extremely high price off the bat for replacing the washers in my two handle tub faucet! Ouch, that hurt!!! He did let me use the $40 coupon I found online but his price was so high that it really didn't help very much. I'm still in shock!!!!!! Total cost for under 1 hour of service $230. He was on time and his workmanship was good. Glad it's over and my leaky tub faucet is fixed. For one hour of work the bill should have been $50 plus washers.
Cassi McCarthy
5 years ago
Robert came to our house on his day off to fix our leaky sink! He was very helpful, informative, and quick! He didn't mind our animals either and was very friendly. He informed us when he would be 15 minutes out so we weren't waiting around all day for his service. I will request him again in the future for any services we may need!
Always do a great job quickly and efficiently.
Jocelyn Puett
3 years ago
If you live in the Maryland Heights area, request Eddie if you can (ref # is 5944). He is extremely friendly and helpful. He does great work and makes sure you understand what’s going on and how you can prevent the problem you were having in the future. If he is unavailable, though, just about every plumber I’ve had come out from Roto Rooter has been top notch, informative, friendly, and left the work area better than they found it. I’m super appreciative of their hard work!
Shirley Wilson
2 years ago
Brendan and another young man came. They were kind, clean and professional. I am pleased with the installation of my toilets and the fair price they charged. We will be using Roto Rooter for all future plumbing needs.
We called yesterday morning (05/13/15) for a back up with our basement drain, and we were able to get someone out to our house the same day. The gentleman arrived on time and was extremely professional. He took the time to explain the issue at hand, how he was going to resolve it, and then followed up with a recap of his services. He also provided preventative care options (with some Rotor Rooter product), along with best practices on our day-to-day lives.We highly recommend Rotor Rooter and we will be calling them in the future if a situation arises.
Had a leak in the basement of our new home. Thankfully we were able to get Don, our technician, the same day when I called. The work that had been done was not neat or clean and according to the technician it was only a bad sealant job at a joint. He cut, replaced and resealed the joint properly. In the event of cutting the piping his bucket of water did fall off the ladder, and before continuing his work, he stopped to clean up after himself. The job was done and my basement was clean all within an hour of my time.I was very impressed by the craftsmanship and professional work done for me. Worth calling.
The associate from Roto Rooter was extremely friendly and very knowledgeable.I asked several questions regarding the plumbing in my house and he was very helpful.Being precented with a quote of over $200 for a job that only took 45 minutes seamed high to me.Other than that I am very happy with the work preformed
Had a bathtub faucet leaking badly and called RotoRooter. They were so friendly and helpful. I was promised a plumber by that afternoon, he was at the house within an hour! The repair was done quickly and professionally. From the rep who took my call to the plumber who did the repair I was treated so professionally and courteously.
Roto-Rooter was very professional and quick as they came to help with the blockage in my house. They even brought in someone for free to assess the water damage. This person offered to help me make phone calls or find people to help me fix anything that needed fixing. I was very impressed by their kindness and excellent service. High recommendations for Chris and Al.
Mark McGinnis
3 years ago
I was very impressed with the service provided. The lateral line was clogged with tree roots causing the sewer to backup. Glenn Roeder #4388 arrived on time as promised, and cut out the roots. He answered all of our questions, and couldn't have been nicer.
Ross Gugliotta
2 years ago
Steven was very professional in taking care of my issue that I had with my drain. Same day service was amazing. Will definitely be using you guys again for any other issues I have.
Joseph Devivo
4 years ago
Paul did great. He was in and out in about an hour. Second time I've used roto rooter and 2nd time being satisfied. Other }lumbers were difficult to reach, due to having wrong hours posted online, and wouldn't return calls or were just hnprounprofess. Roto rooter is not them. They are fast, responsive, professional and quiet lol. 10 for 10 will call when I need them.
Alison Salvatori
4 years ago
We had a backed up sewer line. I had one technician come out and snake the line. He got it flowing but still blocked. The next morning, a camera crew came out and was able to quickly diagnose the blockage. The technicians were very courteous, polite and knowledgeable. They answered all of my questions thoroughly. I am now waiting on Roto-Rooter to come out and replace the lateral line from my house. While it is disappointing to have to have this work done at your home, Roto-Rooter has been very very fast with response time, information and best of all their prices are very competitive. I am very very happy with them and would 100% recommend them to anyone.
Horrible experience. Drain techs appeared to not have thorough knowledge of the job. Servicemen created more damage and refused to fix the problem. When a serious matter presented itself no one working for the company wanted to do the necessary work. I would not recommend this company.
Rick Flickinger
8 years ago
Excellent service, what can I say. I called Roto-Rooter on Sunday at 9:00am, Easter Sunday at that, had sewage backup, let them know if it had to happen Monday I could deal with it but OH NO, NOT ROTO-ROOTER, they had someone at my house by 11:00am, awesome service and the plumber was great. Don was extremely courteous, treated me with respect and was great to talk with and exchange stories. He had 15 years of experience and knew exactly what to do, it was a great transition and sold me on Roto-Rooter for all my plumbing issues that I do not want to tackle. My issue was resolved in less than an hour. Not sure how I could have gotten better service.
robert bensing
a year ago
Mr.Jackson did our service to unclog a kitchen drain. Mr.Jackson explained what services he will be performing. It took him longer because of the severity of the clog. Mr.Jackson was very friendly and has excellent customer service skills. Job well done.
When your basement backs up there isn't anything fun about it. Roto rooter was incredible to work with. Calmed me down, made me feel so helped in a situation that I felt helpless in.From cleaning out the pipe, to clean up , and assisting filing insurance claim. Top Notch the whole way.
Bob Johnson came out on a busy Saturday before Christmas. He easily identified the problem and thought he could fix it in 15 minutes or less. And when he did, I was charged only for the visit. He helpfully suggested a permanent fix to the problem, which I'll take care of when things are a little less crazy. Thanks, Roto-Rooter for being there for me at 5:00 a.m.!
Dan and crew were courteous and professional. They worked efficiently and got the job done at a reasonable price. We will definitely use this company again.
Katy Kijowski
5 years ago
After a weekend of far too many Thanksgiving dishes, the kitchen sink was clogged and the dishwasher was backing up. After trying everything I knew—plunging the sink, checking the p-trap, etc.—I realized this problem was outside my area in expertise and called Roto-rooter. The appointment took two minutes to schedule and I was able to get same day service around MY schedule. I received a text message when the rep was on the way and was able to leave the office in order to meet him just as he arrived. Carl was courteous, professional, and diagnosed the problem right away. He told me what the price would be up front and encouraged me too look up a coupon online. The ONLY reason I’m giving this 4 stars instead of 5 is that the service felt quite pricey ($284) for the 20 minutes of work it took to clear the clog. Despite that, I would highly recommended Roto-rooter!
Dan (Tech 6694) came out to my house on 11/30/2018, due to a backed up floor drain. He was very professional and explained everything that he was going to do. Then going above and beyond he also suggested a procedure (Jet Flush), that would help to prevent the clog to happen again. With no pressure to actually to book the procedure he explained the process and after he cleared the clog (in less time than he thought), and allowing me time to consider the other option, (I decided to go ahead and get the Jet Flush and video). Dan made my appointment for me. Roto rooter was fast prompt and made me feel at ease during the whole process. I will use them for other issues if they arise.
rhonda hatridge
10 months ago
Your technician could not properly diagnose our problem until he spoke to a colleague over the phone, but, by that time he had already tried several things and in doing so had run up the bill. This was his second time to our home in less than a week. And we are not confident that he fixed the problem.
Roto-rooter did a great job with my drains. They were kind and professional. Al and Chris were helpful and great at explaining everything that was wrong. I really appreciated everything they did.
My technician Brian, was courteous and very professional in the way he went about getting my kitchen drain unclogged. He explained what prior technician had done (or not done) then went about taking care of my problem.When he finished he explained how I could avoid this issue in the future by using an enzyme cleaner. I was very pleased by his service and would recommend Roto Rooter in the future.
Tim was awesome! Very friendly and professional. He arrived right on time and fixed our problem quickly. We had some tree roots in the sewer line that he quickly located and solved the issue. Highly recommend and will request his service again if needed in the future!
First time user of this service. And all I can say is Great Service! The agents who answer the calls are courteous and efficient. I can also say the same for the tech who came to our house and solved the issue. A clogged main drain is serious stuff and, I'm sure they can tell when they arrive that professional efficient service practices pay off. Sure, I could have chosen to deal with another less expensive contractor, (And wait until the next day to see them show up.) But, I bit the bullet and it made much less stress for me and my family in the long run. I was able to shower and get a good nights rest before posting this review. And, since this was a sudden 100% stop, I knew I couldn't let this clog stand overnight. All in all, the service was everything I expected.
We had sewage back up into the house as a result of the main line being blocked. Charles, our technician, was extremely diligent in solving the problem. Even after many complications, he made sure the job was complete and that we were satisfied with the results. Very happy with the customer service of Roto Rooter
Missed agreed upon 4-hour time window 2 days in a row. On the second day, I had an 8 am time slot. Was called at 11:20 am saying they had someone they could send over, but he would be grabbing lunch first. 3 hours later I had four missed calls. I had walked away from my phone for a few minutes, but called back within 5 minutes of the first missed call and they said they already moved on.The dispatcher on my phone was rude as well. She implied that it was my fault for being away for five minutes (I don't think it was a local dispatch since it was an Indianapolis number).Let's be clear: Roto-Rooter was MIA for 8 total hours between two separate days. So, it's hardly the customer's fault in that situation.It is a shame since I really enjoyed the service when I had a blocked drain a year ago.
Bob Johnson is amazing! Roto-Rooter has a customer for life because of the excellent service we received from him. I can't say enough good things about Bob and the larger team. 5 very enthusiastic stars!
Daniel Stelmach
8 years ago
The plumber arrived half way through the 2 hour envelope I was given. He was terrific! Really knew his business, was extremely friendly and had a wonderful sense of humor. He also gave us valuable information on how to avoid the problem in the future.The dispatcher, too, was considerate and very sympathetic. Finally, the woman who called to notify us that Joe was on the way must be named Sunshine. A good experience all around.
A Saturday afternoon and my basement drain backs up. I call the number for the Webster Groves Roto-Rooter, someone answered the phone. She was very polite and said someone would call us when they were 30 minutes out. Less then an hour later the service man called saying he was on the way. He was extremely polite and professional. Did a very thorough job, ensuring that the roots that were clogging the sewer line were clear in all directions. Very conscious of any mess that was made. Offered other services that might help us in the future and gave us information about the county helping homeowners. I would definitely recommend them in the future.
My kitchen sink was leaking and the water was going into the basement. I called Roto-Rooter the same day and they had someone available to fix the leak and it took less than 20 minutes. The service man was nice and even when I called to make the appointment the customer service people were professional. The service man also gave me additional information regarding the restoration team . I will use them again if needed in the future.
Lauren Warmbrodt
3 years ago
Dal really is went out of his way for us! He came out for an emergency visit late on a Saturday with no complaints whatsoever even when he had to come back the next morning!No extra charge for it being the weekend or so late either. So far, great company with great employees.Would highly recommend!
Jason from Roto-Rooter was awesome. He inform my Husband on things we can do to help our issue from happening again. Jason also, told us about different things we can do about other issues too. We highly recommend Roto-Rooter. Jason was fantastic!!!!😃
Mike Nichols, our Roto-Rooter technician, arrived at our house within 45 minutes of our call. He was polite, courteous, and professional. He efficiently solved our plumbing problem with ease. A job well done!!!!! I highly recommend Mike and the services of the entire Roto-Rooter team. Thanks!
I used this company to clear a blockage in my sewer lateral line running through my backyard. The guys who showed up were friendly and professional, and they stayed until the job was completed, even though it took longer than they originally anticipated. My only complaint is that when quoting the price of the service, they automatically included a bottle of sewer line cleaner without telling me that was included. Only when I saw the receipt did I realize that I had paid $76 for a bottle of cleaner that would have cost me $18 at a hardware store.
Matthew Chapman
5 years ago
I phoned in the afternoon for a problem with a floor drain in my basement that was starting to back up. The service tech arrived at my house within a couple of hours. He worked extremely hard to get the problem solved, I could barely keep up with him! He did everything he could to please me, the customer, including being very fastidious with cleaning up the area during and after the procedure (since there was a bit of splatter from the machine which rodded out the pipes). He was very polite, as well. Hard worker, definitely an asset to the company.
Called Roto Rooter to fix a clogged sewer mainline after another company failed to send a technician as promised. James arrived at 10:50 PM, quickly diagnosed the problem, explained what needed to be done, and gave the price. He went right to work and fixed the clogged drains without any problem. I highly recommend Roto Rooter and will call this company first for any future plumbing issues I may have. Thank you!
Technician Nick (#6074) worked me in three hours early, assessed the situation, solved the problems he could, and gave me some free advice on the others. Professional, effective, friendly, and down to Earth. Thanks again.
Saturday afternoon the day before a family get together and we had a backup in our basement. Matt from Roto Rooter arrived within an hour and a half of our call and was able to clear the blockage in our main line and give recommendations for future preventative maintenance.Professional, punctual, knowledgeable and personable, thanks Matt (3964).
Trish Taddeucci
8 months ago
mike was methodical and thorough. He also explained things to me in a way I can understand. I plan on requesting him everyone I call.
Leslie Pearce
5 years ago
Just wanted to say after numerous attempts of trying to unclog drain I called roto-rooter, from first moment on phone with dispatcher to final results I will have to say it was one of the most pleasing experiences I have had! Dispatcher was very pleasant and informative Nick Massen tech #7337 showed up almost immediately and told me we hat needed to be did it and stayed to make sure it was done correctly. He was not rushing to another job site but was very efficient he was very knowledgable and pleasant! I will recommend your company to everyone! Thank you for making a pretty horrible event into pleasant experience!
Marshae Phillips
3 years ago
Ray came to our rescue and repaired leaking sources that were in our brand new home. We’d gotten the wrong person in to do the job before. But Ray got us all squared away. He was very professional and thorough when explaining to us about the job that needed to be done. Thanks Roto Rooter for sending us Ray!!!
Craig Edwards
6 months ago
Nick W #607 cleaned out the drains at my Mothers house. He was very polite and professional. We were very pleased with his service.
Scott DeWeese
4 years ago
Charles (5498) came out within 45 minutes of Roto-Rooter being called. He was very nice and worked quickly to solve our problem. We've been very happy with their service
Patrick Andrus
6 months ago
The plumber that they sent out Patrick was very good and did the work quickly. Very happy with the service.
Greginald Summers
3 years ago
I had a very good experience with RotoRooter. The service woman on the phone was courteous and helpful.I was told the serviceman would arrive up to 2 hours; he arrived at about a half hour. Great.The serviceman, Hasan#5506, was very courteous and knowledgeable. He pointed out my trouble spots and explained them in a way I can understand. He even answered the questions of my neighbor who was watching and had questions. Hasan did a great job of fixing my drain problem. He also gave me some helpful tips and cleaned up the work area. On a scale of 1 to 10, I give my experience an easy 10.
From start to finish they were true professionals. Very friendly on the phone. I was able to set up the appointment the next morning (they offered the same night I called but it was better for me in the morning). My house was treated with respect. The technician who came by explained what he was doing and why and answered every question me and my wife had. The estimate on the work was fair and when the work was done they stayed true to the estimate (which has not been the case for me with other companies). So I will definitely be calling RotoRooter next time I have plumbing issues.
The technician Danny was professional and knew what the problem was immediately. After explaining the process to me he had it fixed without any further action needed. I wish every person sent to my house was as professional, courteous and knowledgeable as he was.
Rotorooter sent a service man to our location within an hour. The gentleman was courteous, knowledgable, and worked on the problem until the line was clear. We were very pleased with the service and will use them again if needed.
Ashley Walker
3 years ago
Ran a little late, even with the two hour window.. for an 8am appointment. But other than that, the guy who came out was very nice and professional. Worked quickly. Double checked the line was clear a couple of times to be sure. Would recommend them.
I needed a pedestal sink taken out until I had flooring installed and the upstairs toilet kept flushing. I also needed the sink put back in. After the plumber told me I needed a fluid master to stop the toilet noise I said ok. 30 minutes later the noise started again. After 3 different plumbers,3 no show no call the toilet is still making flush noises. This cost me $721. After standing me up 3 times I asked for $280 of my money back so I could hire someone that would show up. They refused. I am a senior on a fixed income and was not asking for all my money back. It’s a sorry business when seniors are taken advantage of.
I’ve used Roto Rooter twice since buying our house over a year ago. They are usually the fastest to get out to your home, even on holidays sometimes! And they are always pleasant, informative and don’t leave a mess. The prices are reasonable in my opinion - I recommend for sure 👍🏽
My technician, Samantha, was very good, very capable. I'm very disappointed with Roto Rooter's business model however. They come to your house at no charge but then the cost to clear the blockage in the bathtub was ridiculously high. But by then, they're already in your house and it's a huge inconvenience to have to go back and price the service with other companies. Then they sell you an $80 enzyme to help keep your drains clear. It just ended up being way too expensive for the needed work. Samantha was great (love a female technician) but I won't call them again.
Jazzon did an amazing job👏🏾 . I called at 7am and by 11am he was there and working to unclog our drain. He kept me informed every step of the way and I appreciate the speedy and professional service. Call Roto Rooter for all your clog needs!
Brooke Rintoul
a year ago
Joel did a fantastic job. We had drain backing up in the basement. He determined where the blockages were and cleared them out. He was very conscientious and professional. I highly recommend him.
Patricia Cracchiola
a year ago
Had an awful mess. Called Roto-Rooter and they came within the hour. Nick did an awesome, thorough job cleaning it out and getting the roots out of the system so the water/waste could flow freely. Nick is very professional, courteous, fast and friendly. I highly recommend the service.
Our sewer main line backed up into our basement. On a Sunday, early evening. We called Roto-Rooter and their response was really quick, the plumber was at our house in an hour. He removed the blockage, explained to us what the issue was, and made some recommendations on how we can prevent it next time.
Mandy Kreienheder
9 years ago
I needed emergency service and my tech, Justin, arrived in the middle of the night as promised. He was very professional, knowledgeable, and tidy. He completed the job promptly and was very courteous. I will definitely use Roto-Rooter again in the future and will make sure to ask for Justin. All costs were explained before the job started and there was no obligation to any fees associated with them coming out to take a look at the problem. I was very relieved that I didn't have to pay them just to walk in the door as with some other plumbing companies. I have peace of mind with my sewer lines and that is worth more than anything. Thanks Roto-Rooter!
Dana Wilkerson
4 years ago
My sewer backed up at 6:30 on a Friday evening. Roto-Rooter was there at 8:30 Saturday morning. Dan was extremely knowledgeable, he quickly resolved the problem, and he gave me several recommendations for keeping my sewer pipes clear going forward. Highly recommend!
Aaron Pickrell
6 years ago
Shawn was excellent. Service was timely and personable. Really appreciate his honesty as our sink broke only a few months before a planned renovation and he was able to replace exactly what we needed and keep our cost to a minimum. Would use their service again.
Mike Mispagel
6 years ago
Typically I don't leave reviews, but when the service provided was outstanding, I feel I need to let others know. We had a kitchen sink clog on a Sunday morning and I called Roto Rooter and they were out fixing the problem within a couple of hours of the call. The technician (Patrick) was great, and explained all issues and how we can proactively avoid other plumbing issues in the future. Again, great service, (fast/friendly) and could not be happier with the results. Thanks.
Andy detailed the process he was using to clean our exterior drains, walking us through each step as we watched. He gave us an understanding of the problem, why it existed, and how to avoid future incidents. He was pleasant and completed the job quickly and thoroughly. Service never better. Thank you Roto Rooter!!
Andrew Hausmann
a year ago
I had a clogged kitchen sink and called roto-rooter and they were there very quickly and fixed the issue. Thomas was an awesome guy to talk with and professional. Thank you
Patricia Schaedler
3 years ago
Roto-Rooter came to my house used an auger on my toilet worked for a week and half.I had to call for someone to come back he did the same thing,later that night (10 minutes actually) I called for a refund . management called me back that same night very apologetic. Said I would get a refund for the last visit and scheduled a plumber to come on Wednesday. Glenn Roider #4588 was very good explaining everything and was very through. He renewed my faith in Roto-Rooter along with the manager who also took a genuine interest in helping me out.Sorry I don’t remember his name.I do want to thank everyone involved.Patty Schaedler
Amanda Rose Ruocco
2 years ago
This company comes highly recommended and for good reason. The service is always timely, affordable, and done with great quality and care. They offer 24 hour service with no added costs to assist with emergency plumbing issues. Aaron K. was our service technician and he did a great job going above and beyond to make sure the plumbing issue was fixed completely. He was friendly and great to work with. I would recommend Aaron and Roto Rooter for anyone who is looking for a company that treats its customers fairly, values their business, and completes each job with integrity.
Sometimes mistakes happen - but when you can take ownership and make it right that says a lot about your business. Thanks for the follow-up! Appreciate the service.
Biggest issue was clerk didn’t get my name correct and I told her three times and spelled it. Otherwise the 2 gentlemen arrived early worked professionally, efficiently and were very understanding about my home and I greatly appreciated it
Thomas Widowski
4 years ago
This is our second time having Glenn Roeder #4588 out to help and he is the best. Prompt, courteous and so knowledgeable. Please ask for him when making an appointment with Roto-Rooter! We've been happy with their service in general, from the backed up basement to helping with our external line.
Kelly Mangold
10 months ago
Jaime was very professional, very knowledgeable and very efficient. My kitchen sink was backed up and I called first thing in the morning. He showed up writhing 2 hours and had my sink unclogged in less than an hour.
Very reasonable! Will continue using them
So Thankful! They have helped us keep our restaurant open on more than once! Calling is easy. Service has been outstanding with each person we have dealt with on the phone or in person. The technicians have been amazing! They communicate with each other so they know what work has been done before, and do a great job explaining what they are doing and why to us. We would definitely recommend this group in the St. Louis area!Thank you Mike #3185, Mike #6602, and Jason #3686!New Day Gluten Free,Ellisville, MO
Brendan was our technician, he was very courteous and helpful! Our clog was apparently a good one. He had trouble getting through the clog, but he stuck he it and got the job done. I was impressed with his determination to get the job done.
Maryna Gilbert
4 years ago
Roto Rooter scheduled an appointment ASAP, the plumbing professional (Eddie) was on time. He even gave me a courtesy call letting me know that he was on the way. Eddie did a great job identifying the problem, explaining the fix and service pricing. Not only he did fast and quality work, but also provided good advice on how to minimize clogging pipes in the future. Very happy with the service! Thank you, Roto Rooter!
We had water coming up from our basement floor drain. They were here within an hour of my call. They cleaned out the floor drain to the feeder line, cleaned out the feeder line to the main and then cleaned up the mess in the basement around the floor drain. They were very thorough and professional. I appreciate the job they did.
Mallory Reger
10 months ago
Joey (tech #4075) arrived quickly to my appointment and was very professional and knowledgeable. Would recommend and use again! Thank you Joey!
Paul Katzfey
6 months ago
Kyle has come out to our house, on separate occasions, to fix various leaks, and did a tremendous job. Very professional and friendly.
Brandon from roto rooter was great. Very attentive and had my main drain open in 20 minutes. Removed some roots about 60 ft into the drain. Great to have this service on a Saturday for less than I've paid for similar service during the week. 6 months warranty is great as well.
Tim Henquinet
3 months ago
Don't let these guys in your house for water clean-up and restoration work. They fed the call center of the insurance company with damage codes to get a claim opened. They spent less than 20 minutes removing an area of carpet less than 3 feet x 8 feet. Sprayed disinfectant and set up a fan and dehumidifier which was removed the next day. The insurance claim was denied when reviewed and they charged us over $1,200 for the small amount of work and time. Never using them again!
Great service! Christopher M. spent a whole Saturday (about 6 hours) replacing a hot water heater and installing copper lines for my ice maker. He knew that the service call was priority as the hot water heater and ice maker were both leaking water into my basement. He was very diligent, kind, and calm. He completed the job and resolved my water leakage issue.
Allen was awesome! Very professional and an extreme hard worker! He answered any and all of my questions and went above and beyond to get the job and make sure that we were in good shape. Ask for Allen he will get you right! Give this man a raise!
I called Roto-Rooter 24 hr phone service late in the night when my sewer drain in my basement backed up and created a pool of sewage. The lady over the phone got me set up right away and offered many different time options. They sent Christian out the very next day. He was so nice and professional. Explained everything in great detail. I could tell he truly cares about doing his job with integrity and the best interest of the client in mind. He got the job done so quickly and seamlessly. Because of my experience I will definitely keep Roto Rooter in mind the next time an issue like this occurs.
Louisa Falline
3 years ago
The plumber that came to the house was very professional. We have used Roto Rooter in the past and have always been satisfied with the quality of work that is performed. I recommend them and will continue to use their services.
I was very happy with Roto-Rooter, and VERY happy with the professional they sent me, Nick W. He was prompt, friendly, and very respectful of my home. He was straightforward about what we needed, and I didn't feel like I was being sold anything extra. We would use Roto-Rooter again, but we would especially request Nick!
We just purchased a 70 year old house and thus needed both our sewer lateral and gutter downspout laterals cleaned out. I was favorably impressed with the service Roto Rooter provided. First, they gave us a two hour window of arrival time which is better than the typical AM or PM window span and then 1/2 hour before arrival they gave us a call that they were on the way. The service technician, Shawn, was knowledgeable and friendly. I would definitely use Rotor Rooter again.
Amanda Festa
11 months ago
Ryan did a great job with my bathroom sink and even replaced the parts that needed replacing. I’ve had to use Roto rooter 2 times for different issues and every time has been a quick and good experience
Greg Louris, ID 8366 was highly recommended by my neighbor. He was not only very professional but had the years of experience to understand my problem immediately. He never oversold me on what needed to be done. I was very satisfied with his work, and I will be recommending him to family and friends.
Scot Jones is a consummate professional who is obviously very knowledgeable and accurate. Ivan and Mike who did most of the work are amazing. They are prompt, polite, professional, knowledgeable, and simply a pleasure to work with. I couldn't be happier with the service Roto-Rooter has provided in my time of need. I will recommend this branch of Roto-Rooter to anyone who will listen. Thank you!
Kevin Lederman
3 years ago
Mike (#325) was excellent! He came in at 9 PM on a Sunday, diagnosed the problem, explained pricing, and had the problem fixed, all in about 1 hour! Amazing! Roto Rooter is our plumber from now on!
Susanne Mertens
6 years ago
The entire experience with Roto-Rooter personnel was pleasant as they were all courteous and professional. I called for a non-emergency drain cleaning. A service technician was available to come that afternoon. Derek (tech #4079) was very knowledgeable and confident about the drain cleaning job. He answered all my questions. He also recommended an additional service, which I accepted. We discussed maintenance and future services and I feel comfortable with the information provided. I will definitely contact Roto-Rooter the next time drain service is needed, or even better, before it is needed.
We were completely satisfied. We were hesitant, at first, to use a place that spends money on advertising and has some degree of overhead associated with that expense. However, in spite of them being a company, we found the service provider who came to our site to be completely friendly, helpful, and personable, and with a high degree of knowledge and conscientiousness about the job. He provided alternatives and multiple options to choose from, being sensitive to our concerns for cost, but value with regards to quality of work. The worker was EXCELLENT, and so was the initial phone service support staff. While we believe we could have gotten a slightly cheaper option somewhere else, we'd have been waiting much longer, spending time or wasting time, I should say. They were great. They were perfectly priced for the quality rendered. NO complaints! I recommend them highly and would use them again.
They came out very quickly at first, but didn't have the correct equipment for the job. So Jacob said he would send out a person with a camera the next day. We never heard from them again. I had to call several times and constantly got the run-around. Finally they got a camera guy out who claimed that our sewer pipe collapsed. He said that in order to fix it, they would most definitely damage the water line so we'd need to replace that too. Outrageous. We called Hoffman Bros - they had someone out within the hour who had all the right equipment. Hoffman Bros confirmed that the pipe was NOT collapsed. They fixed the issue and for much less money. Won't be using Roto Rooter again.
My washing machine standpipe became clogged and overflowed. Unfortunately, I didn't have the right size fish tape to manage dislodging the clog. I called Roto-Rooter. They sent Gabby out to free up the clog, which he did very quickly. We tested the standpipe to verify that it was free flowing. Gabby was very professional in his performance and in the way he answered additional questions that I had about other plumbing related issues. He discussed a monthly maintenance program that involved using a product that he offered to keep all of my drains clear of any normal buildup. He was very pleasant to work with and we appreciated his time.
Mike arrived promptly then efficiently did the job. He was very careful and considerate as he worked then cleaned up before he left. Mike went above and beyond tightening a toilet seat which was not a big deal to Mike but was important to me. Mike explained as he did the job making me feel confident in his work. He arranged for Ron to come with a camera to check out the pipes. Ron explained as he viewed then made recommendations w/o pressure. Thanks, Mike and Ron!!! 👏👏👏👏
Jonathan Bihr
9 years ago
I live in Saint Louis MO and recently had my sewer line backup in my basement. Roto-Rooter sent a Plumber out on Labor Day within an hour of me calling them to have the issues resolved. The tech was polite, knowledgeable and efficient. Overall is was a great experience and great service. I plan to use them again in the future.
Michelle Clermont
5 years ago
I am exceptionally happy with the services completed for my 55 year old home. From the beginning of the process and throughout the scope of the work needed to repair my homes plumbing issues, everyone I dealt with responded in a very professional, courteous and friendly manner. While the job took a few days to resolve, everyone from customer service, dispatch, technicians, and plumbers stayed focused and worked until the job was completed to my satisfaction. I am comfortable in following the plan of action needed to get my home up to date and functional. All quotes were up front and in writing and I did not have to pay additional charges when problems arose. What a nice surprise! The work did not interfere with my families normal routine. I will recommend roto rooter to family and friends along with personal recommendations and requests to Gabby and Carl to complete the services needed based on their areas of expertise. Thank you!!
Colby Stinebaugh
5 years ago
We waited two days to hear back from another plumber and then when we gave up and called Roto Rooter they were here within an hour and had the problem fixed quickly. Terry and Gabby went through everything with me and made sure I knew all my options. Very professional and caring!
Cindy Encarnacion
7 years ago
Our Rotorooter serviceman (Andy) arrived on time. He was very courteous. He explained clearly what he had to do. While he was cleaning out the line, we chatted about other treatments and solutions that could be done to prevent further sewer backups and he made recommendations and gave us a discount for a camera inspection to verify what was wrong with our sewer line. After the work, he cleaned up thoroughly, which I appreciated.
Today, I woke up to a broken tub faucet! I remembered get roto. Robert Johnson called me back. When he arrived, he was very knowledgeable (he recognized the problem right away.) He was very professional he told me the problem and went right to work fixing the problem. He was here for about two hours. He was very polite and always ready to answer any of my questions. I would definitely call again. I give Robert Johnson a five star rating.
Vanessa Hescock
a year ago
Our toilet was flushing poorly so we called Roto-Rooter. Service person came to look at it.He flushed it a couple of times and then explained that our toilet was just small and it’s the kind of toilet that you have to flush two or three times each use.We thought that sounded a little strange because the toilet is only a couple of years old and the same size as our downstairs toilet which flushes normally.Since service person looked at our toilet, it has only gotten worse. We wasted 75 bucks.I called the company last week and was promised I’d get a call back about the issue. No call.
We have a yearly maintenance done of the drains in our condominium. This year, Derek came out to do the job for us. He was exceptionally helpful, went out of his way to help us with clean up of all the heavy mud that had accumulated in one of the drains. This may not have even been part of what he was paid to do. Plus, he was super pleasant about it all! I have always trusted Roto Rooter to do this kind of maintenance for us for more than 10 years now and will certainly continue to use them. All the guys they send out are great, but Derek went above and beyond my expectations. Thank you Derek!
Kimberley Michelle
4 years ago
I had the sewer back up into my basement, on New Years Day. It was such a mess. After trying hard to find someone to come out, Roto-Rooter had no problem getting me on their emergency list and fixing the issue. The customer service I received was impeccable. Also the techs were mindful of my hardwood floors, and were excellent. I will recommend Roto-Rooter to everyone who needs a plumbing service. I'm so happy with their timely manner and am impressed by their professionalism. Two thumbs up and 5 stars.
This review is not to the company or the person who did service, their service charges way above average, to call them is $69, I asked them clearly in the phone are you guys expensive or moderate or low pricing, they didn't answered, they sent one technician his quotes are not affordable, way way higher, so I regret my calling this company and loosing my $69 money.
Nicholas Strauss
4 years ago
Can you fix your gas water heater? If so, don't bother calling Rotor-rooter. I am handy, I fixed the fuel pump in my car. Yes, I paid for the service call, and it was a 20 dollar thermocouple. HOWEVER, I am glad I called -- they can do a lot more than clearing fatburgs from sewers. Debbie was part of their 24/7 telephone response unit, and Paul was the service tech who showed up on a miserable winter blizzard warning day. He took the whole thing apart and put it back together again. I am glad I got no nonsense service. I have hot water! Life is good :)
Don came out to my house on a Sunday afternoon to fix a leaky pipe under my kitchen sink. He was very helpful and personable. He fixed the issue in less than an hour and cleaned up the area too. Rotor Rooter was very prompt and responsive the entire time. Thanks guys for the help!Michael - University City, MO
David Garrison
a year ago
Carl was our technician, and he was fantastic!
Figured out our issue quickly, had everything he needed to get the job done already on hand, and provided great customer service. I’ll be using Roto-Rooter again!
My water heater went out and it was kinda to be expected it was over 25 yrs old. Called Roto Rooter because they have done all the plumbing in the house, Larry came out and gave a couple of options and the first to replace a part was not really going to resolve it due to age so it was replacing all the old stuff, he worked on that old heater while I worked because I work from home. He was so quite he finished up and cleaned up the utility room and the back patio you would have never known there was plumbing an water tanks and boxes all over. Larry is the best he worked his tail off much appreciated cant thank him enough
Joey was very courteous and responsive. Will highly recommend! Tech #4075
Nick W was pleasant, respectful, and professional. He listened to our concerns. Discussed and explained the problem with the clogged drainage in our house. Suggested solutions and gave us time to decide. He was patient with us. He valued us as customers. His service was excellent.
We live in an older house and we have been here for nearly 17 years. Up until now, we have never needed to use the services of a plumber. Our kitchen drain became clogged and the water just would NOT go down no matter what we tried. We finally gave in and decided we would have to call a plumber. We were expecting a high bill but were very pleasantly surprised. We thought the problem was going to be bigger than it was but the service tech knew exactly what needed to be done and it turned out not to be as bad as we thought. They responded quickly, the technician was knowledgeable and professional, and the charge was reasonable. We will definitely use Roto-Rooter again should we need a plumber again in the future.
Janine Schloss
a year ago
Our problem started at close to midnight on Saturday night, January 1st. I was so grateful that RotoRooter was able to send someone the next morning. Brandon was professional and sensitive to our unusual circumstances. He figured out what was wrong, solved the problem, explained it to me, and gave me tips to prevent it from happening again. Thank you!
Rodney Hoelzer
a year ago
Your Tech, Mike was the best. Very knowledgeable, professional
and efficient. Pleasant attitude and gave me a lot of helpful information on how to care for my drain pipes. I would recommend Roto-Rooter to anyone who has plumbing and drain issues.
Jennie Kuhlmann
11 months ago
Ken, the service tech was prompt, thorough and personable. He deserves 5 stars-
The cost of the service however was ($$$$) quite high. Verify the price before you have Roto-Rooter come out to your home or business.
Michael Fears
3 years ago
Came home to find my basement drain had overflowed because of a clog.Both my wife and I led active very busy lives and don’t have time for something like this.Called Roto-Router spoke with an extremely helpful young lady who seemed to have a very good understanding of our lifestyle and was very eager to help me. She said she was going to see was available and would call me right back. Within ten 10 mins she informed me someone could be here within the hour.So relieved I thanked her and sure enough the most polite young man named BRENDEN 0092 showed up. He quickly ascertained the issue and went right to work. He took time to be our property was protected getting clog cleared took extra steps to ensure no further would occur anytime soon then politely Offering recommendations for products to help prevent this sort of issue in the future. I was SO IMPRESSED with this young man!Cleaned up without a single trace he had ever been here.THANK YOU ROTO-ROOTER!
While I'm satisfied with the result, $300 for 15 minutes seems a bit steep.Update 6/22/2021: Roto-rooter acknowledged the work done and credited back an amount to my satisfaction. I've reverted the rating from 3 stars to 5.Update 6/29/2021: I've scheduled a new service and was given a Window of 9-1 and it was not met and I've not been contacted about why or when a new time would have to be rescheduled. Ongoing service, charge, or timing issues continue with this company. Be aware.
Shirley Yaeger
5 years ago
The repair man came in a very timely manor. Extremely nice and efficient. He explained everything he was doing which surprised me. Most repair men don’t take the time to do that. This was my second time to use Roto Rooter and I wouldn’t think of calling anybody else now.
Alex Ferrario
4 years ago
If anyone needs plumbing or drain service, the ONLY company to call is Roto Rooter. I've used them two times within the last three years and that speaks for itself. We had an issue with our basement drain backing up on Friday evening and a quick phone call that afternoon had Roto Rooter coming out the next morning to fix it. The staff over the phone was super friendly. And the technician, Mike, was one of the best I've ever had do work in our house. He was friendly, informative and diligent with his work. He made sure to explain everything, in detail, he was working on to try and solve the difficult puzzle that was my clogged drain. He helped me understand what the best decision was to fix my issue and the most cost effective, which is huge to me. On top of all of this, Mike made sure that he did everything he could to keep my house clean. Fixing a clogged drain is never a clean task, but Mike made sure to use tarp and be aware of the floors and carpet. Roto Rooter is the ONLY company to use to fix your plumbing and drain issues.
Nathan Buehrer
3 years ago
Zak M (#0126) was very professional and did a fantastic job! I had a plumbing emergency and got very lucky since they were able to send someone right over and get the problem resolved so quickly. I felt like the process was very straightforward and he was very straightforward with me and able to answer all my questions. I definitely recommend Roto-Rooter and Zak will for sure be my go-to contact for any plumbing work I may need in the future!
5 star experience. Worker was knowledgeable, unclogged my sink in short time, and left no trace they were there. Will recommend to friends.
Roto-Rooter saved the day again! Pat the Plumber came over at 8pm and was professional, quick, and most importantly go the job done. Great service 24/7. And you speak to an actual person from moment go.
The plumber arrived within an hour of my phone call. He was friendly and professional, explained everything thoroughly, left the work area neat and clean. He took proper precautions such as wearing a mask and social distancing.
Teresia Simmons
a year ago
He was wonderful and made sure that I was taken care of. He was polite, attentive and caring. He fixed it in such a short time that I did not even know that he was finished. Thank you so much.
Herbert Hizer
5 years ago
Overall very positive experience. The service tech Keith went above and beyond by stopping by the evening before hot water heater installation to start the water draining so it would be ready to go the next day. He was personable, efficient and went out of his way to make the installation as smooth as possible. I am very pleased with the service.
Denise Williams
5 years ago
Unfortunately, our most recent experience was very poor. For the same issue we have had from time-to-time, suddenly the worker insists we need $500 procedure rather than the one Roto Rooter has recommended on several occasions. When we declined this different and almost twice as expensive procedure, and only after he finished, he then told us that because we chose the wrong procedure, the service would not be covered by the 6 month guarantee which has always covered it in the past. That's a handy way to up sell your customers, I suppose. But, I guess we no longer need to concern ourselves with this, because this did it for us. We will find a different service. - as of September 21, 2018*. * * * *. *. * *They always get someone out the same day. They're quick, effective, and redo at no charge if we have the same problem again within a certain period of time. On the other hand, a specific procedure that we have done from time to time went from $234 to $294 in one year. We sure aren't the beneficiaries of 25 to 30% raises, and I consider this an excessive increase.
I can’t say enough good things about the folks we worked with. We had a plumbing emergency in the evening, we had a plumber at our house in 45 minutes. And our plumber was great to work with and did a great job. 100% recommend!
My technician Zak Mulvaney was excellent. I can say enough good things. He was one time, worked quickly, was very personable and professional. I had an excellent experience with both Roto-Rooter and especially my technician Zak.
Excellent experience. I had Pat come out and work on cleaning roots out of the outside line. Not only was knowledgeable but he was friendly and a very customer oriented technician. Fixed my issue in a timely manner and gave me tips to use in the future to avoid having major problems. I will definitely call them again should I have any issues.
We had a sewer back up after hours and they responded with good pricing and very good work from our tech James Moody 8602. He explained everything he was doing, he was detailed, and he even cleaned up after himself. I will recommend him to everyone and this company. I am very thankful for his service and good job fixing my issues.
Jess Patterson
4 years ago
Roto-Rooter were very professional, but they had to come out several times before the job was completed. There were some mis-communications that led to them not having enough people and not being able to come out on the day that they had promised, which was frustrating. Each person took the time to explain what was really going on and what they needed to do and answered all of my questions. Overall it was a positive experience, despite the inconvenience.
Scott Brinkman
4 years ago
We always use Roto Rooter for our plumbing needs. They are easy to get in touch with, quick to get an appointment, honest, and have great rates. We’ve always been very pleased. Our most recent issue, we had Glenn come out and he was fantastic. Very thorough and great at communicating what was happening and what we needed to do.
James MacKenzie
6 years ago
Nick (tech #7337) did an outstanding job for us. He came when we really needed him, fixed our clogged drain and identified an additional issue we had and fixed it as well. His service was terrific and we highly recommend him.
Michael Van Gundy
3 years ago
Prompt arrival. Technician arrived at appointed time with a call in advance. The technician (Jamie) was courteous and professional, explaining work to be done and informed us of cost up front. He completed the work in a short period of time and indicated if the problem re-occurred, he would return and fix the problem at no cost. Highly recommend!!
old school outlaw
3 years ago
We called at 730 by 8 they were here and were done 30 minutes later our tech was super cool very polite, and professional. I've never had a complaint about rotor rooter and highly recommend them
Patrick Zerkel
5 years ago
Great service for sure. The serviceman was not only on time, but I was late coming home from work and he waited there until I got back. I never would have expected that these days. Cleared a clog in the toilet and stuck around to make sure that was the issue. When it wasn't the only issue, he fixed that as well and only charged for the second service. Friendly gentleman as well, easy to chat too. Little pricey even with the discount but I trust Roto Rooter and will always go with them.
Alexandra Reischman
4 years ago
We just moved into our new home and found our garbage disposal wan't working. We called Roto-Rooter and Robert came and fixed the issue in less than 30 minutes! He was very candid about pricing and educated me a bit on garbage disposals as a first-time homebuyer. Will be asking for him in the future!
Jacob Beckwith
3 years ago
I had my laundry line backup on Mother's Day, Roto got someone out with an hour to have my line cleaned and they provided me with instructions on how to use their solution monthly to prevent more issues like this from happening. Reggie (#5212) was a great tech and answered all the questions I had while being diligent in his work
Emily McMullen
3 years ago
Robert was amazing! He came out at short notice and installed a new dishwasher for us. He went above and beyond by helping us get the old one out and into the garage. We always experience great service from Roto-Rooter and they don't take advantage of a lack of knowledge about the services requested when it comes to pricing or 'extra charges'.
Elizabeth Eby Trautman
4 years ago
We called Roto-Rooter around 12:30 and the technician was at our house at 4. Not only did they come same day but also exactly on time. Matt (the technician) answered all of my 950 questions. He was SO knowledgable! He also completely fixed the problem. We can now use our dishwasher and sink for Monday night dinner. I rarely write reviews but I really felt compelled by this company's impeccable service to write one! Call them!
Jaz delivered the ordered pipe shield within 30 minutes of calling to notify me of the delivery as promised. Jaz was friendly and knowledgeable and completed the transaction accurately and promptly.
James Schneider
a year ago
Overall, I was very satisfied with the completed work. However, given that the plumber was on site less than 3 hours, the charge of $1421 seems very excessive for a relatively simple repair. I expected a significant reduction from the original estimateMay 11 Follow-up. After I submitted this review I was contacted by Roto-Rooter. We discussed my concern and they agreed that I was improperly overcharged and we reached an agreement on an appropriate refund. I am very satisfied with the outcome.
Had a kitchen sink backup. Glenn Roeder #4588 was assigned to come out. He did a great job in explaining what was going on and then proceeded to unclog the drain. There was one thing that he said may be an issue, so he showed me what that was. Fortunately it did not become an issue. He worked quickly and cleaned up the area afterward. Very personable and friendly. I thought the pricing was fair. I would definitely call Roto Rooter again if I had a problem.
Robert Clarke
4 years ago
Service by your representative Jim was timely and professional. He quickly came to the site and did the job. He focused on the problem and provided a remedy that I requested. I have used your services twice and can say that I would recommend your services fully!
Richard was just super,very clean,very knowledgeable and took care of my possessions.He fixed the problem and was friendly and did what he came to do.Heis an asset to your company!
Our technician came at 8:00pm and was smiling and cheerful. He had plastic booties that he slipped over his work boots and was very tidy after he unclogged our shower drain in the master bath. The dispatcher that called me to let me know that our technician was on his way was likewise very friendly and polite. I would highly recommend Roto Rooter Webster Groves and would use them again in the future.
For anyone feeling trepidation about calling Roto-Rooter, I encourage you to set those feelings aside and CALL! I'm a first-time customer, who had to call late on a Saturday night for a backed up sewer line in my basement. From the moment I spoke with Karen in dispatch, to the exceptional service I received from my tech, Justin - my experience could not have been better! I was so upset, downright scared and overwhelmed. Dispatch calmed and reassured me. And, Justin --- well, Roto-Rooter is so lucky to have such an outstanding person with the company. He immediately arrived - was extremely polite and professional, and after assessing my situation, went to work. I couldn't have felt more relieved ... and in the end, knew I should've just made the call sooner! Exceptional value for the service I received! THANKS
Mayda McInnis
3 years ago
Glenn R. & Mike (partner in training) were 2 extremely knowledgeable and friendly Roto Rooter technicians that came to my home to repair a sewage backup problem. They provided advice on how to determine the cause of plumbing related problems and what one should do in order prevent the occurrence for which I greatly appreciated. Glenn and Mike were very professional and thoroughly resolved the repair within an expedient manner. Excellent service provided by the 2 technicians.
Had a drain problem at 2pm . Called Rotorooter and by 3:15 TJ arrived to clean out the line and save the day for us. He was professional, pleasant and efficient. He did a great job and we appreciate the immediate response.
Nick was excellent. Identified the problem and did what needed to be done.
Lauren Ocenas
2 years ago
The experience I had with rotor router was exceptional! The service technicians (Mike & Jeremiah) were thorough kind and quick! I discovered I swear back up into my finished basement in the drain was unclogged and water flowing the right direction rather than backing up into my basement within 2 hours of my call for help! Thank you!
I am very pleased with the service I received from Roto Rooyer. They were easy to contact and was able to provide the service on the same day of contact and was there when they indicated they would.Paul was very courteous and professional. He discussed the potential cost with me depending on the length of time it would take to complete the project. He understood what I needed and had the skills to complete the job professionaly in less than an hour which was also cost effective.The work site was secure and clean when he left. Great job Paul thanks.
Bob was excellent! We called and he was at our house within 90 minutes to clean a clogged kitchen sink line. Bob wanted our business so badly he beat another competitor of Roto Rooter (who didn't call us to confirm they were on their way) to the front door! Bob was thorough, friendly, and cleaned up before he left. We would gladly do business with Bob and Roto Rooter again but hope we don't see him anytime soon!
Terrible people to do business with I keep making the mistake of calling roto rooter for anything plumbing related they come out inspect the problem and give you a ridiculous bid to fix it when you ask why the price is that they say it’s cause they’re professionals they’ve never actually fixed any problem I’ve had they just collect their trip fee and leave I call someone else they fix the problem without gouging on the price I’ve been waiting on a call from the Master plumber for a month Please don’t waste your time
The first tech that arrived was young and we doubted how much experience he had when he advised us that he couldn’t get the cap off the cleanout and would have to chisel it off. To the tech’s Credit, and RR, he advised us that we could have a Senior Tech come out to give us a second opinion about what to do. It was evident to us that Bob, the Senior Tech, was very experienced and very knowledgeable. He had to chisel off the brass cap but did it very quickly without damaging the threads. Bob did an excellent job cleaning out the kitchen drain line. I will be asking for Bob for any future Roto Rooter Service.
Roto Rooter did an excellent job installing my water heater! There was a bit of confusion around scheduling the appointment, but their manager worked to ensure a representative was sent out on the same day as scheduled to complete the service. The installer was very friendly and courteous and made sure to provide relevant details and information as needed while he was completing the installation. All things considered, very pleasant experience!
Tom Pflederer
2 years ago
Three men came from Roto-rooter to clear a clogged basement drain. Two technicians--Mike and Tim--brought heavy-duty equipment and showed great skill in using it. Mike was exemplary, trying all the mechanical options, two hours of hard work, before he decided he had to schedule the water pressure guy, Tim, the next day.But before they came, Brandon came to try to upsell us on a complete $1500 clean up job. The area of overflow in the basement was relatively small and we did the job ourselves with bleach in less than an hour. It almost seemed like a scam, especially when he acted like he did not know what the clean-out alone would cost. I do not blame Brandon--he was a regular guy, just doing his job. I blame Roto-Rooter for inflated pricing and trying to guilt homeowners in a time of crisis into buying something that they could most often do themselves.
Kirsten Brauch
4 years ago
Mike did a great job helping us with our clog in our bathroom. He was very helpful, and he even taught us how to remove hair from our drains in the future. He was also very good with our pups - he called them his best helpers. Great, friendly service! I would absolutely recommend, Mike from Roto-Rooter.
My shower drains were backing up into each other. The technician, Nick #7337 was a Godsend. I had just been released from the hospital for open heart surgery to replace my aortic valve. I am extremely limited physically as I recover. Thanks to Nick, my showers are working properly. And he went above and beyond by cleaning the bathtubs of the dirty water, hair clog etc. He provided professional, courteous and tremendously kind service!I am very grateful and would highly recommend Roto-Rooter.Thanks,Jan
Worst scenario: Sick kid all night. Doing laundry cleanup. Main sewer line out of the house clogged and backed up into tubs and toilets. Local plumbers booked up.Best scenario: Roto Rooter came out and got er done. If it happens to clog again in 6months theyll come back for free. Super duper thankful! Yay!
Gail Hurt (Gail Rieger Hurt)
8 years ago
We are very pleased with the service provided today! The plumber you sent to us (Carl) was very courteous and friendly and the service he provided was very professional and well done. Thank you, Carl (and Roto-Rooter, of course!), for being someone we can depend on for help and plumbing assistance, advice and hard work when needed! We highly recommend Roto Rooter for any and all plumbing issues.
Wasn't cheap ($375 parts/labor), however they arrived within an hr of me placing call to fix our shower & the repairman (Raymond) was very nice & respectful within our house. Fixed the issue & even another problem with our sink. Would recommend to anyone
I called for appointment and requested Glenn. He was able to come the same day.
He did a great job explaining everything and showed us what he was doing, making us feel confident we we were well taken care of. Thank you!
Mike R. was on time, professional and took care of our issue quickly. I would not hesitate to use Roto Rooter again in the future.
jessica murphy
8 months ago
We had an absolutely horrible experience while calling in. We dealt with 2 very rude customer service reps. 1 told us there would be a tech here in a couple of hours, but never showed up. Had to reschedule for the next day. When i called to see what time the tech would be here i was told (with all attitude) we made a mistake and someone will be there between 2 and 4. Today we had James as our tech. He was amazing! He was extremely kind and so helpful. It was a long fix but he was so knowledgeable and kept us updated on what he was doing. He is the only good thing about this company.
Very pleased with my experience with Roto-Rooter today. They were able to get to my house within an hour of calling them. Derek was great in listening to my description of the problem and immediately getting to work with his trainee. They were professional, quick to solve the problem, and didn't leave a mess. The pricing felt a little high, but in the end I was just happy to have everything back to normal again.
I highly recommend Roto-Rooter! Our basement started backing up with sewage unexpectedly tonight and Matt, our service technician 3964, was just so amazing. Matt was able to come out the same night. He was very knowledgeable and professional throughout the whole process. Matt was able to immediately diagnose the problem and work on clearing out the clog. I really appreciated his explanations of what was causing our problems and advice on how to prevent future problems. I felt like all my questions and concerns were fully addressed before he left. Bonus was that he was good with our two dogs! We will definitely be using Roto-Rooter again on an annual basis to help maintain our lines! Thank you so much, Matt and Roto-Rooter!
We like using Roto-Rooter for our periodic plumbing needs. They come when they say they will, give you a firm price before beginning work, complete it quickly (and neatly!) and make sure it's all taken care of before they leave. I'd much rather have a skilled plumber and someone I'm not nervous to have in my home, than to just go with the cheapest company and whatever sketchy guy they send. This particular time, Carl was friendly and helpful and very professional.
Jeanene Hinton
a year ago
Carl did an excellent job in completing the services needed to repair pipes, PVC rerouting, and toilet installation. His skills and professional manner are reflective of his personal and job performance abilities. Rotor Rooter schedules services in a timely manner as well as hiring service technicians/plumbers/professionals to ensure quality work.
Wife and myself were out of town while mom was at our house watching our dogs and 7 y/o and the main drain backed up and flooded basement. Called this company and they wouldn't give me any idea on cost what so ever to start. I preceded anyhow and they informed me they would be out within 4 hours. I informed mom. Mind you this is all taking place at 9p.m at night. This company calls back 30 minutes later to confirm address. Then calls back an hour after that (10:30) telling us the tech can't pull our address up in GPS and they would have to set up a different time on the following day. I said absolutely not. I came home the next morning and rented the equipment from a local hardware store for $50 and fixed it myself in 15 minutes. Don't waist your time or money with these incompetent fools.
Stacey Johnson
8 years ago
We were very pleased with our experience with Roto-Rooter. The tech was able to unclog our floor drain within the hour that he arrive and also took the time to provide some tips on preventing our drains from getting clogged in the future. We would highly recommend using Roto-Rooter and will call them first the next time we have any issues.
Brenda Fischer
10 months ago
I called Roto-Rooter at 3 pm. yesterday. They came and removed my toilet to save Minnie Mouse. I called four plumbers yesterday. One man only did larger jobs and he gave me another number, the number he gave me was out of service. .At 8 a.m. I called another company and left a message. At 3 p,m. I still had not heard from him. I called another company that could not make it out for two days. I called Roto-Rooter and within an hour a water damage assessor was at my house. Luckily I did not have water damage. The technician came about 5 and angered which did not work. He then removed the toilet and saved Minnie Mouse. I did not check value because all plumbers are expensive and difficult to find. Plumbers are in high demand. Kids, learn plumbing and save yourself many, many tears of student loans. My daughters are in deep with student loans. That's off the subject but in short, Roto-Rooter was fast, polite, and got the job done. Yes, I ordered a toilet lock to keep Minnie and her friends from jumping in again.
Kristin Effan
10 months ago
Mike and Travis were helpful and helped identify the issue we were having with our toilet backing up into our shower and floor drain in our laundry room. They were on time and explained what they were doing each step of the way and we’re able to provide recommendations so the issue doesn’t happen again.
I called Rotorooter around midnight one evening when I noticed water pooling in my basement during a heavy rain. I freaked out, and was pleasantly surprised to call and receive confirmation that someone would be available within the next half hour! The gentleman that arrived was kind, professional, and generous with his time and expertise. He went above and beyond in fixing the issue. He answered all of my questions, and made me feel like I was dealing with a someone that is trustworthy and professional. Thank you Rotorooter, my experience was excellent! I'll definitely be a returning customer.
I will not recommend Roto Rooter i paid for a 2 part service and only one job was completed. I have called and spoken with the main office multiple times and was told repeatedly that someone will be out to finish the job and never received a call. I have left over several messages still no response. Also overpriced. You can definitely find another company to do the job effectively.
Notifications should be more accurate, text message I received said they would arrive at 10:00 but he was there at 9:15. I’m glad we didn’t miss him (He was kind enough to wait for a few minutes). Gabby was quick, clean, and professional. He explained pricing and options clearly and I felt that everything was worth what was charged. Our root intrusion will likely need regular maintenance so we will definitely be asking for Gabby again (if he’s not in charge of everything by then, seriously give this man a raise).
Christina Matteuzzi
a year ago
Last time I used Roto Rooter a year ago, I had excellent service. The technician was thorough, he wore all the PPE that was advertised, he had everything he needed, and the price seemed fair. Today, the technician showed up with no PPE. He saw me wearing a mask and asked if I wanted him to wear one; I said I'd prefer that. He had to go back to his truck to get it. He asked me for a bowl to use while he was cleaning the drains and he asked for a roll of paper towels as well. In my opinion, for 500 dollars the technician should be wearing proper PPE to protect the client and should have all of his own materials.He was nice and did an average/satisfactory job that was way over-priced.
Ryan was extremely helpful and personable. He fixed our sewer back up issue and cleaned up well following the service. We were well informed of our issues and options.
They were able to send someone very quickly and everyone was nice and helpful over the phone. The plumber that came did a good job in terms of replacing our kitchen sink faucet. He was knowledgeable, quick and nice. However the cost was outrageous. He took about 30 mins to replace the faucet and charged $435!!! I was shocked at the price. Seemed like a straight forward , easy job. Not his fault but I think this company is pretty expensive. Would do my homework regarding pricing before I call anyone next time.
I went to my basement at 1 in the morning to find inches of standing water. I called, they answered and sent someone out right away. Liam was there within half an hour, fixed the problem, and helped me with the next steps, all in the middle of the night. Great company, highly recommend!
Jennifer Stufflebean
4 months ago
Terrible terrible business that grossly overcharges. I was charged $120 for a $50 part then $480 for less than an hour of work.
Sharon Lopinot
10 months ago
The service was very good. We were in a rush to get the drip in the bathtub fixed after my husband’s mother passed away. We were quite shocked that the minimum charge was around $380, and if I had been informed when I called I would have probably kept looking, but needed to get it done. The person that fixed the leak did do a good job and was very polite.
Brandi Bargen
a month ago
Kevin was fantastic. He arrived quickly, fixed the issue quickly, treated the house with respect, and was very nice to work with!
Charissa Brown
2 years ago
We had water backed up in our basement from our house that we just purchased sitting for awhile and our lines needed to be cleaned out! Steve came out and took care of it! He was very friendly and explained everything to us very well! He also got the job done so fast! And included a warranty! Highly recommended!
Mike came out to address plumbing back up issues we were experiencing. He was timely, knowledgeable and was able to address our issue in less than an hour. Highly recommend Roto Rooter.
I received excellent service from Roto-Rooter in fixing a leak under our sink. They were quick to answer, scheduled a technician visit in less than 2 minutes and the plumber was here within about 90 minutes of me calling. The technician(plumber) Chris was courteous, pleasant, patient, and took the time to answer all of my questions and concerns. Plus, I was able to use a coupon I had received in the mail. I was completely satisfied with the service and work.
Nicholas Mills
4 years ago
Our plumber Mike #6602 was able to get out here on the same day we called. He found massive roots in our drain and he wasn't able to clear all of them out but he told us of a program with the county and they came out, dug up the front yard, and replaced a large section of the main drain for free and all of this completed within a span of a week. Roto rooter definitely came to our rescue on this job. Thanks again for the great service!
Had to have them out on a Saturday. Charles came out sooner than the time frame the dispatcher provided and he got right to work. He had two drain lines clean in about an hour. He is knowledgeable and friendly. I would recommend Roto Rooter to anyone with drain problems.
Setting up the appointment with the call center they set the appointment so they assured me the person would be there within the appointment time never got a call back appointment time came and I called them they said they didn't have no one available would be another hour and a half to 2 hours nobody showed up I called them back had to reschedule the service for the next morning was really displeased with the call service center. However once the technician did arrive everything went smoothly he took his time did his job well and he was courteous and polite couldn't be more pleased with the technician
Noah Hollenkamp
5 years ago
We've had a rough start to 2018 and one of the components was our kitchen faucet leaking. I called on Saturday morning (around 9:00) and the project was completed by 4:30 PM the same day! Our toddler was sleeping and we also have a newborn, and Carl came in and worked swiftly and quietly (as quietly as possible, anyway). The pipe setup was a mess but he engineered effective solutions to the issues. He was friendly and competent, and although it's never fun to have home issues, it's made easier knowing it has been resolved by true professionals. Thanks, RR and Carl for amazing service!Hopefully nothing will happen like this any time soon, but if it does, we know who we're calling!
We called Roto Rooter after business hours for an emergency and they were able to send a tech out within the hour at no extra charge. The techs were patient and answered all of my questions and concerns. They made a stressful situation manageable and I would use their service again in the future.
The primary concerns for us was to unclog a toilet in one bathroom and then look att the other toilet to determine the reason for the slow leaks sounds.The plumber James Moody was honest enough to advise replacing the toilet in the bathroom with the slow leak rather than replace parts piecemeal due to the age of the toilet. The other toilet had blockages but it did take him very long to open the line. If we need any future plumbing jobs from this company I hope I am assigned to James since he took the time explain the risks , benefits and expectations of service and also presented helpful options.
William Pingel
a year ago
Kevin was great! He assessed the situation, explained the costs to me, I approved of the charges and he got to work right away to unclog our drain and replace the garbage disposal.
Zak M. is knowledgeable, communicative, efficient and did an excellent job at identifying the issue. The reasons I will absolutely call him again... He consulted a colleague when he had concerns, rather than forging ahead. He let my 10 year-old ask him a million plumbing questions and was happy to answer them. All of this during an add-on call in 100 degree heat at the end of the day. Thanks, Zak!
Service was in a rental unit. Appears to have gone well but I felt the price was way too high for the task, given that I bought the replacement which was the same model and size. No re-working of plumbing was required. Simple, straightforward replacement.
Annie Sokolich
4 years ago
Matt (-3964) and Brandon (he was in training) responded quickly and worked fast to help save a flooding basement. They worked efficiently to remove debris from a basement drain and also stayed to clean up a muddy mess on the basement floor. The only reason I didn't give a full five stars is because the pricing of Roto-Rooter was more expensive than other local companies. I had an appointment with another company on Friday, which was half the price, but the problem couldn't wait. Five stars for the service and convenience of having a 24/7 company around for issues like this!
Charles was very professional and answered all my questions, and he has great customer service, as well as a great personality very approachable, I trusted him completely, trying to find great customer service these days is almost next to impossible!Great Job 👍Carlina & Richard Byrne
Charity Schatz
a year ago
Their 24 hour emergency service is on point! Made the call at 11pm, and had service by 8 am the next morning! The representative was professional, communicative and solved the issue quickly.
Roto Rooter service call. I would just like to express my gratitude and trust that I have in Roto Rooter and especially Robert Johnson for the great job he did. Not only did he fix my problem but he answered all my questions about my plumbing issues. This is the second time that I have depended on Roto Rooter to fix my problems and in both issues, I have been completely satisfied with their work. I have found their work to be top notched and their employees have been polite and also very willing to explain any questions that I have.
We were without water at our house and you just don't realize how many things require water until you can't use it. I called Sunday night and Roto Rooter had Carl come out the very next afternoon. He arrived very promptly the next afternoon. He was very courteous and informative. I was so pleased he had the bathroom pipes and water running within only 2 hours. Much quicker than I thought. I was very pleased and things are running very smoothly. Thanks for everything. Lisa F.
Scott Suppelsa
3 years ago
We had a sewer backup coming up from the unfinished basement floor drain. Roto-Rooter technician Glenn showed up quickly, was extremely thorough, helpful and professional, cleared the backup and cleaned the lateral line with help of a scope and snake-blades. Couldn't have asked for better service.
Mary Mckee-doak
a year ago
Communication was great, they had an opening so service was a day early. Plumber talked to us about everything -even that he was going to truck to look for cartridge and if he didn't have one I would see him leaving, but he'd just be going to store and would return with part.
Bonnie Frisinger
7 years ago
Carl came to install two new toilets. He did an excellent job & was professional & courteous! He even took the old toilets, boxes, & any trash with him. There was absolutely no mess to clean up. I will definitely call on Roto Rooter again for any plumbing issues.
Jonathan Baysinger
a year ago
the plumber was friendly and did great work. however a few things to mention. 1. the bill isnt itemized it's summary of service. 2. after given the price it was mentioned that a new piece was going to be install. i declined and wanted the original piece to be kept. that didnt change the price. 3. mr plumber had to leave twice to get 2 pieces for the repair.total leave time was 1 hr ( for a custom cut < 3ft pipe, and maybe caulking)30 min for bill explanation and payment.total on site work time 2 hourswas i paying 450$ per hr and 50$ for the pipe and 50$ for maybe caulk?thank goodness the 69$ fee for the plumber to show up was waived for same day service and there was a 75$ coupon added too.mr plumber mentioned an inspector needs to come look at the finished product. i only need to show him this picture attached to this review. To your inconvenience due to specific times the inspector can only show up without any notice on expected arrival.
I was very pleased with the service...I have used Roto Rooter on both rental properties and my own residence. Every time they were timely and got the job done. I would definitely recommend this company for plumbing purposes. It’s great having a company that you can rely on.
My experience with roto rooter has been prompt, helpful, and friendly, which is so nice when you're stressed out in a one-bathroom household. The fact that they call when they're close let me get my errands done, and once Chris got here, he was efficient and up-front with an accurate estimate. The price can be tough for a student on a budget, but you absolutely get what you pay for, and I'm very satisfied.
My floor drains were backing up in basement. The first tech found the reason why but was unable to clear the pipes. Thankfully he had been at my house a few weeks before and was familiar with the situation. A second tech came out the next day with different equipment and was able to clear the drains,and advised me on me on why the clogs were occurring. Both techs were very helpful and courteous, and did what it took to take care of the problem
Denise Piskulic
a year ago
This was the best experience I have ever had with a plumbing issue! I was out of town and their service technician took care of this problem for me (at one of my rental properties) and all without me being on site. I feel the technician provided me with the best service I have ever experienced, from any company! He really knew his business! Great job Aaron!
First class service all the way. Response time was very quick...Chris showed up and very professionally assessed the situation. Mike Resetarits arrived moments later and began work to fix the problem. Both were extremely friendly and knowledgeable. I could go on and on, but the bottom line is that they were great and we'd certainly recommend them to all. Thanks!
Rebecca Behan
5 years ago
Within 30 minutes of calling Roto-Rooter, a technician was at our house. The storm the night before caused sewer backup. Our technician was polite, knowledgeable and finished very quickly both inside and out. We would definitely use them again.
D. Patrick Gavin
4 months ago
The tech arrived and worked hard to get our drains flowing again. He was very informative
Bob was great extremely professional, and was very thorough and didn’t beat around the bush with anything. Would recommend him and this company to anyone having any issues with their plumbing.
Had a shutoff valve replaced. Leaked a year after installation. They can’t even get out to look at it for 5 days. Not willing to work with me on price or anything. Poor customer service. Will never use them again.
Tyler Johnson
4 years ago
Charles (5498) with Roto-Rooter came out and immediately recognized our problem, explained how it would be fixed and how long the process would take. Also, explained how we can prevent issues with our main pipes clogging and ways we can check ourselves to make sure everything is working right. Everything was quick and easy and when completed I was confident the issue was well taken care of. I will most certainly be requesting Charles for future work!
Regina Tillmon
2 years ago
Staff worked really hard to get a technician out to address the sewer backup. They followed up throughout the wait. The technician was professional and friendly. He explained the process and was respectful of my home.
Lavrieta Kwiatek
5 months ago
My service request was efficiently and effectively dispatched. The service provider, Brian, was a wonderful young man, very professional, proficient, and generally delightful. I am very happy and recommend this service.
After the torrential rains over the past week+, our sump pump failed and was at the point of spilling over into our basement. We had an appointment scheduled with another company, but they couldn't come out for another 24 hours, and we were at a crisis point (hauling buckets of water from the sump pump and dumping it ourselves so it wouldn't flood our basement). I called Roto-Rooter first thing in the morning, and they sent a technician out to us within two hours. Our technician, Brendan, was super kind, and he explained everything to us before and after the new sump pump was installed.I can now sleep easier knowing we have a pump that works! Highly recommend them!
Allen was very helpful and professional. He diligently broke the details of my situation and honestly helped me. I had 2 other name brand companies lie to me. One quoted me $7,000 and the other quoted $2500-5000. In less than an hour Allen had my sewer drain pipe unclogged and flowing again. Roto Rooter saved me thousands and I would recommend them to anyone.
I had been having plumbing issues for a little over a month in my new house. I had warranty plumbers come out twice and the problem seemed to be fixed only temporarily. Finally I decided to try someone else. I couldn’t be happier with the service and dedication to fixing my plumbing issues. The tech spent 3 hours working on getting my plumbing clear and sludge removed from my floor drain. He called fellow techs for assistance over the phone to talk out what problems they could be. Finally the issue had been resolved and I was impressed not only with the professionalism, but the dedication. The previous plumbers seemed to give up rather easily and just hope it worked. Roto Rooter actually stuck to it until they knew it was resolved. I would definetly use again if ever needed and recommend.
Allen Kriegshauser
a year ago
I booked Roto Router on Sunday afternoon to snake out my lateral at a rental property 16 miles away. I was told it would be a 4hr window from 4-8pm. Roto Router called a couple of hours later and canceled. However, they offered me Monday morning. My response was great and this is where the problems started: I placed a 6 calls to Roto Router no one called me from Roto Router except to tell me that the plumbing technician couldn't find me.I won't go into the complete detail but, do to the information and lack of information. I wasted 4 plus hours of a work day, sitting my car and missing lunch. All of which could have been avoided dispatchers had not mishandled the situation.Then the technician quoted $555. for a 15 minute snake out.If it wasn't for the plumbing technician (Tim, who was good, pleasant and efficient) Roto Router wouldn't be getting the ONE STAR.You can also see my review on my Facebook page posted to my 4,300 followers.
Jayne DuValeus Gendron
2 years ago
Our water softener made our water bill more than double because it wouldn't stop running. On Saturday I requested an appointment for the following Monday, I couldn't believe how fast they got us on the schedule!!! Our Tech Joe showed up on time, he was efficient and friendly. I would for sure use Roto-Rooter again!
Patrick arrived in a very timely manner. He went right to work. Our drain was cleared in a short time. He gave us several great suggestions to prevent having the same issue. He reviewed the guarantee and cleaned up after himself. We were very pleased with his service.
Quick assessment and able to fix same day. Changed an entire Water heater out a long with changing water lines not up to code....in and out in 3 hours...Amazing Work
Carla Landis Evans
5 years ago
I hope this is the correct place to leave this, but I had to let folks know about our incredible experience. Our kitchen sinks started backing up late night on the Friday before Christmas. We knew that from past experience, calling Roto-Rooter was the only choice. We got quick response, but while trying to clear the pipes, more problems developed and it was discovered that we needed a plumber. I'm sorry I didn't get the gentleman's name that came to help us that night. He was excellent and informative. He even discovered a leak from our first floor toilet that we had not noticed. Unfortunately, the next day we had snow and ice. There was a shortage of plumbers because of the holiday and weather, but Kyle #1451 still came in after a long day to check things out. The project was more than he could handle that evening, but he volunteered to come in on his day off (Christmas Eve) to get us up and running, then come back after Christmas to replace some metal pipes that were causing the repeat problem. We had family in town and we were so thankful. He did an amazing job, was friendly and helpful with great advice. Christmas dinner was saved, future problems hopefully averted, and we owe it all to Kyle for disrupting his family time to make ours a success. We will always call Roto-Rooter.
Called around 2:30 PM on a Saturday, and they gave the next appointment as a 3-7 window. They called around 6:30 to say the tech was running behind and it would be a bit later. They called again around 8 to say the tech's van broke down and they were sending another out as soon as he was done with his current job, but he was also a good 30-40 minutes away from our location. We decided at 8:30 to just cancel and reschedule for tomorrow since we had stopped the flooding. Rescheduled next day for 10-2 and the guy showed up at 1.Ken was great and found our problem right away. Broke down the costs for us and explained a few things. He always answered our questions thoroughly. He worked quickly and unclogged our drain in no time.I appreciate the updates from the call center in regards to when someone was coming out, was just bad luck we had to reschedule. Ken was great overall. As for cost, I feel the bill could have been a little cheaper.
Best experience EVER, we absolutely will use you again and will ask specifically for the same tech it was him that made the experience awesome.... terrific employee. Best we have ever had in years with Roto Rooter. All good but this one was fabulous!!!
We've always had a great experience with the local Roto-Rooter. Folks that come out are always so nice and willing to explain the problem. No upselling either, which I always fear from bigger companies. Today Robert Johnson came to our home and fixed a cracked plumbing joint. Very friendly and efficient, I'd call him again.
This company is quick to help you with the issue especially on the weekend. The tech Nick was punctual along with considerate by putting on booties. We discussed the issue and he was very sensitive to the problem I was having as he could see I was upset in a tizzy. Nick was kind, informative with my questions and supplying answers. On top of it snowing outside, very professional and personable to the customers problem. Great asset to you company KUDOS BIG TIME TO NICK!
Jonah Anderson
a year ago
After poor experiences through our home warranty, Shawn and Dave at Roto-Rooter went above and beyond our expectations, displaying excellent professionalism in their communication and expertise navigating a significant amount of plumbing repairs.Total cost was below what was estimated from our home warranty contractor and we could not be more pleased with our service.
Victoria Vernau
7 years ago
I called on 5/31/16 regarding a basement drain that seemed to have a problem - we thought it must be clogged since we were getting some (not major) water burping out of it. I was told that a technician would be out that afternoon and was very pleased that they could come out so quickly.However, after 2 calls telling me that the technician would be delayed 45-60 minutes, I told them to move me to the next day, because I had things to do after work - by then it was after 3 pm.Today, 6/1, Michael arrived after I had been notified that he would be about 30-40 minutes. It was not early in the afternoon as I had been told the day previous, but it was mid afternoon, and still met my schedule requirements. Michael was analytical, and didn't try to oversell me regarding snaking a drain that maybe didn't need it after we couldn't replicate the issue that I had called about. I chose to snake it anyway, and the standing water level went down, indicating a partial blockage. I'm glad to pay the cost to eliminate a partial blockage rather than waiting until a major one occurs. Very pleased with Mike, who gave me additional advice on some faucets in the basement that were leaking and advised against using the garbage disposal - in that it is not good for the house plumbing in the long run. Though I hope I don't have to, I'd certainly have him back for related issues in a heartbeat. He was courteous and considerate of my new flooring with his equipment as well. Bravo!
Creighton Burns
3 months ago
Bob was on time, quick and personable. We needed to have a journeyman come out for our city plumbing and he was able to fit us in quickly to fix the leak in our outdoor faucet. He worked with us to find a solution that was best for our home and financial situation, and even gave us some options for potential changes in the future. Will be using Toto-rooter from here on out for all our plumbing needs.
Rebecca Lieberman
4 years ago
The technician *(Terry- 5895) was great! he came right away, was very knowledgeable, kind, and speedy. He got our pipes cleaned right away, and did a great job communicating with us about what the problem was. Highly recommend!
Scott Neufeld-Wall
2 years ago
Nick was great. Again, friendly and very informative. I had several questions about future services to keep things in working order and Nick had good suggestions moving forward.They were running a late, but that was really only an inconvenience to my cats who wanted to get to the basement. The jet cleaning units are not as numerous so they're pretty busy I understand.
James Broyles
6 months ago
Demetric is always fantastic to work with. Seems to know his business very well. Will request him in the future.
We suspected the buried black tubing connected to our downspout on our house was clogged, and had trouble finding someone to come unclog it. Everyone we called said they cleaned downspouts, but not the buried portion. When we finally called Roto-Rooter said they could send someone to our house to check it out. They offered same day service, but we opted for the next day. They gave us a 4 hour window of when to expect someone. They updated us during that time, to reassure us they would have someone to our house during the time promised. Sure enough, Gabby (3378) called when he was on his way, well within the time window. Gabby and Nick (6074) arrived and we discussed the problem. They gave their recommendation for a solution and got to work. They were very friendly, polite and professional. We will definitely call again, if needed.
He came out and we ended up not being able to run the pipe cleaning because there was another issue (electricity somehow in my water pipe?). Let me know how to contact the city about it, was very helpful and explained everything really clearly.
Steve Shawcross
2 years ago
Basement drain backing up. Called and set up appointment . Plumber showed up at the beginning of the time frame they gave me. Told him the issue and he explained what he was going to do and he got after it. He got the roots out and water flowing again. Even did a nice job cleaning up the work area!Very happy with your service.
They did a good job and explained everything they were doing. They were also very nice and well mannered. They explained the price up front. It would’ve been nice if you had financing for seniors on a limited budget since it was a high price . They cleaned out a clog.
James Dubose
4 months ago
$600 for labor is insane. And the receipt literally says “labor”. I asked for an itemized receipt so that I wouldn’t feel robbed to which I was told it would be emailed to me…. Still haven’t received it. So I feel taken advantage of.In response to my above post, Roto-Rooter immediately contacted me and addressed the situation. My concerns were taken seriously and I felt valued as a customer. All has been satisfied. Thank you Roto-Rooter
SpringFlowers
a month ago
For a cable in my clogged toliet pipe it was $700 and he only spent 45 minutes there. They were unclear about how they charge, if it were hourly or by service. It was way too expensive.
Plumber was very efficient and helpful. Thankfully my repair was not as significant as it could have been. That said, the repair charges were more than I expected and I was told that I could not use the coupon published on the Company's website since the repair was a quick fix. I'm happy with the service, but the value for the money was poor.
Thelma Clifton
4 years ago
Call and they dispatch someone within fifteen minute. The service person called, I missed the call and called back, the person showed up in 30 minute. Evaluated the problem, quoted a price that was reasonable plus I received a discount because of a coupon Roto- Rooter was offering. He was professional and courtesy and done a great, great job in a short of time.
Kelly Stockstill
a year ago
TJ was fantastic-super knowledgeable and really helpful. He explained the problem with our water heater, answered my million questions I had, and gave helpful recommendations on future repairs/purchases. He was one of the most helpful technicians that has ever been in our home.
Update: a week later and the drain in our basement was backing up again. Brenden came out to address the situation this time, and he was also very polite and personable! He cleared a blockage that was in the line towards the house. It was covered under warranty, so this was at no charge to us! Wishing that this could have been done the first time but the problem is no longer and that is what matters to us! Thanks Brenden!Aaron, I believe was his name, was very polite and respectful. He was able to tell me what was wrong within seconds of seeing the mess. He was professional and took his time. He went out to clear the main line in our backyard that the kids had filled with mud and toys.
l like using Roto-Rooter for our periodic plumbing needs. They come when they say they will, give you a firm price before beginning work, complete it quickly (and neatly!) and make sure it's all taken care of before they leave. I'd much rather have a skilled plumber and someone I'm not nervous to have in my home. This particular time, Eric was friendly and helpful and very professional. I recommend them for your plumbing needs.
jimmy loveless
a year ago
These guys are always ontop of it all. Tim has responded to my local business and now to a home we just purchased. I cannot express how professional this company is. They are on their game. Thanks Tim and rotor rooter!
Seraph Sephiroth
a week ago
The plumber got the job done and was polite. The water treatment person was rude and never even sent me a quote after his inspection. I'd only them for my plumbing needs in the future.
I had preventative drain cleaning of my main sewer line today. It was easy to make an appointment and Keith the technician arrived on time. He was pleasant knowledgeable and professional. He did a great job and even left the basement area cleaner than it was! What makes my review high is that I made the mistake of calling another plumbing company for the same purpose about a year ago. That technician was not friendly and acted like he did not really want to do the job. He did not take long and told me that he could not snake out very far beyond a few yards and I most likely had an obstruction. Keith on the other hand took his time almost double what the last plumber took and explained to me that he had cleared out to the end and did not see any other issues. I like the guarantee that Roto-rooter offered and will ask for Keith the next time I need service. Would surely recommend both the technician and the company.
Sewer backup/clean-up - the cleanup crew was professional, timely and provided great service, however, the follow up was terrible, person who wanted to check on the job afterwards was rude and highly unprofessional telling me I was in the wrong on the appointment time…REALLY? I had to take time off during the work day to come home to meet this person at the agreed upon time, waited over 2 hours but they did NOT show up and to find out he was sitting in his car in front of my house, and he came to the door after I left to go back to work according to my security cameras… I’m out $$ being away from work and to get a nasty email from him telling me I’m in the wrong… NEVER would I treat a customer with such disrespect nor will I put up with that type of treatment… I hope this is not the normal employee that handles ROTO ROOTERS follow up service… as I give this the worst possible negative rating and will share this experience with all
Sunny Mcelwain
4 years ago
Nobody is happy when home issues pop up, like a clogged sink, but our experience calling Roto-Rooter was a silver lining. Patrick (0640) came within hours of our call and was extremely knowledgeable and helpful. He explained our options and helped us to not only fix the problem at hand but how to keep it from happening again! Pat was not at all bothered by me watching the process and answered all of my questions as he worked. He even made friends with my dogs. It was one of the most professional service calls that I have ever had and the fact that he is a super nice human made it that much better.
Maritza Gonzalez
6 years ago
We called Roto Rooter for a yearly maintenance of the main pipe line and they sent Mike. We have always had a great experience with their services and this time was no different. Mike was very professional and knowledgeable. He explain what he was doing and did the job quickly. I will make sure to ask for Mike next time we need their services again. Thanks!
Nathan Whaley
5 years ago
Nick came out in the late evening and fixed the issue we had very quickly. He gave us some pointers on a few things he saw that could be issues and cause more issues later on. He also informed me of a program my town has to help reimburse expenses for plumbing repairs. Overall, great service. I'd recommend this company, and Nick to anyone.
Stephanie McLean
3 years ago
We had some sewage backup through our floor drain in the basement. Within 2 hours Dal was here and assessed the issue and began to work. Extremely professional and knowledgeable. Dal found out that the issue was seemingly with MSD lines, and that ours are free and clear. We were able to move onto the next step with assurance our lines are clear. He showed concern and was prompt with everything. Customer service couldn’t have been better, thanks Dal!
It was easy to book my appointment online and i was able to get same day service for my need. Technician was knowledgeable and thorough with the job he performed and was kind and courteous through the job and made sure to explain to me what he was doing during the whole process. Most importantly the job was completed correctly and in a timely fashion.
Elizabeth McAdam
9 years ago
When our basement started backing up after a large amount of rain and melting snow, we called around for a plumber. Many places were already booked for the next 3 days, but Roto Rooter in St. Louis was available within 24 hours. I took a star away because they originally told me they would be there the same day, but due to the high call volume, they ended up not making it over until the next day. I understand the high demand, but I wish their time estimate would have been a little more accurate. Once they made it over, they were in and out in less than an hour, and they did compensate me for the hassle of waiting around the day before.
Jason Jabbari
4 years ago
Roto-rooter was able to solve our plumbing problem efficiently on a Sunday, which was a lifesaver. Robert Johnson provided excellent service while tending to our toilet problem. We also discovered that our water pressure was elevated that day. Robert came back a few days later and fixed the second issue with professionalism and provided an understandable explanation about the work he was doing. Thanks so much! We will use Roto-rooter and request Robert Johnson again!
It was Easter Sunday, company coming and a backed up sewer. Roto-Rooter was the only company that answered their phone. The lady was very pleasant and said she could have someone out here within a couple of hours! She said they would call or text me when they were on their way. The phone rang and said he was on his way.(as promised) ( less than 2 hours. ) Ian, our tech #9061 was here and in no time and had the clog fixed and the party started without a hitch. Thank you
Roto-Rooter has always done a fantastic job for us for various jobs we have hired them for. Everyone is super nice, on time, good clean work, etc. I will as always call them again for our next emergency.
Philip Bergsieker
5 years ago
Nick (Tech#7337) came out late in the evening and did excellent and efficient work. He was incredibly informative about the issues causing the problems and offered multiple solutions and preventative care techniques to keep things running smoothly. I would highly recommend his services and am very grateful to have had such a positive experience.
Making an appointment was easy and I was notified 30 minutes before Steve arrived at my house. Steve was professional and efficient. He assessed the situation and got right to work. Going the extra mile, he suggested strategies to help preserve the work he did and explained the root growing process in layman terms. He was very patient as I was looking over his shoulder asking questions. Overall a very positive experience!
Worker was very polite, professional knowledgeable about the issue. He was able to resolve it very quick and provided his card if I needed more help. I will definitely choose Roto Rooter for any other issues in the near future.
This is the second time I’ve used Roto-Rooter (different houses, different drains) and I’ve been pleased both times by the service. They’ve fixed the problem promptly and professionally. Special kudos to Mike on this job. He was exceptionally polite, competent, and careful.
Mickael Lesage
3 years ago
Fast, Excellent service and fair price! Matt was very knowledgeable and nice he explained each step, gave us tips. We won't hesitate to call next time we have an issue.
Timely service the technician was knowledgeable very friendly clearly explained everything showed us what he saw blocking line , told us our options, pros and cons of them and performed the service . All in all very satisfied.
Steve McKenna
4 years ago
Ray Arriola was amazing, incredibly knowledgeable and took the time to walk me through everything he was doing.Ray was able to quickly isolate my problem and prescribe the best course of action.He worked quickly and was incredibly respectful of my house. Taking time to ensure he wasn’t walking across any carpet that could get dirty or touch anything that would not come clean.He was upfront about every possible outcome of the service call and then endeavored to accomplish the least costly.Anyone looking for a plumber would be lucky to have Ray show up at their door.
I was very pleased with the quick response after my initial call - the same day only a few hours later on a very busy day. Ken, the service technician was very friendly, knowledgeable of what corrective repairs were needed, professional, and explained what he was doing throughout the repair. He was able to quickly and satisfactorily make the repairs. I will use Roto-Rooter in the future.
Leslie Echterhoff
5 years ago
Set-up call with Christina was excellent. Got a call as promised from the technician saying he was 30-40 minutes away. An hour and 20 minutes later, he arrived. Work was done satisfactorily- would not say he was overly friendly, no apology for the tardiness. Would probably look for other options should the need arise again.
Kurt Schreyer
4 years ago
I was very satisfied with my recent service. Gabby was highly professional as well as personable. A very experienced drain technician, he answered all of my questions and took care of the problem in a very timely manner. I would definitely call Roto-Rooter again, particularly if they send Gabby to handle the job!
The Service Man Tim was very Professional and approachable. Fixed the problem right away. I appreciate how he cleaned up once he finished the Job. If I have problems again with Plumbing will ask for Tim .Great Job.
We had a clogged bathroom drain. Jamie arrived within 30 minutes of our call. He provided prompt courteous professional service. Thoroughly explained his diagnosis and procedures and what we could do to prevent future problems. We could not have been more pleased.
I cannot say enough good things about roto-rooter. I’ve used them on several occasions and every encounter has gone well. Excellent customer service, honest professionals, fair pricing, and prompt service. I appreciate the knowledgeable professionals that work for roto-rooter. Moreover my plumber today Bob J. Was excellent. Would highly recommend.
Kaleigh Schniepp
4 years ago
Brian was great! He was professional, friendly, and a great sense of humor! It made a messy situation seem not as horrible! Provided a timely, quick service. Would use Roto-Rooter again (but hopefully not too soon!).
I called Roto-Rooter this morning and they had Bob out to help me within a few hours. Bod discovered the water issue was on the city's side of the meter so there was nothing he could do to fix the problem. He checked everything on our end to make sure we weren't in danger of potential water damage from faulty pipes or valves. I recommend Roto-Rooterif you need quick service at a fair price.
The gentleman was very attentive, he explained everything that could be before he did anything.I was prepared for disaster but was only about $300.Very happy
Emily Barlean
5 years ago
Awesome experience with Roto-Rooter. The receptionist was very friendly and helpful, someone called to tell me when the serviceman was coming, and then the serviceman, Jason, came out very quickly (on a holiday nonetheless) to look into my backed up drain. Jason was so polite and friendly, made sure to wear booties to keep the rain off my floors, and explained everything clearly and kindly. He even helped me take the next steps needed to help start the repair process, calling the floor restoration folks for me. Highly recommend!
Chris Ure (employee # 6370) came by today to fix an obstruction in our dishwasher line. He did a great job and we are very pleased. Specifically, he was efficient, friendly, and helped me understand the problem. I appreciate his help and professionalism, and would be happy to recommend Chris to future customers. Great job.
Phyllis Farris
7 years ago
Service Provider, Gabe, did a fabulous job cleaning our main line! He worked in an efficient and effective manner flushing the yard vent and using a camera through the line to the house to ensure complete clean-out; he was kind, provided additional advice on future actions and we are quite satisfied with Roto-Rooter. We'll see em in a year!
Had a sewer issue the technician identified the problem. Cleaned the drain and then double checked his work. Cleaned his equipment and then the floor in side the garage. Well done.
Vivian Higgins
a week ago
The representative of your company was very informative and respectful of my situation
Hekeb Williams
5 months ago
Expedient service within time allotted. Knowledgeable of sewer problem and very professional and honest regarding the sewer backup. I’m very pleased with the service that was provided.
Diane Chappell
6 years ago
My hot water heater stopped working on a Friday night. I called RotoRooter and was able to get an appointment for Sunday (Father's Day). The plumber arrived and was friendly, knowledgeable, and respectful. he went over what could be wrong and quoted estimates for repair. Once he diagnosed the problem, he informed me and gave me the repair cost. When the job was finished, he cleaned the work area and began putting things away. I was impressed wit his, because I felt it was my responsibility to put things back. He told me to monitor the hot water heater and call if I had any questions or concerns. I give RotoRooter a 5star rating and would recommend them to anytone!!!!
Debbie gibbons
2 years ago
They were extremely busy and took 24 hours to get here . But Steve was very professional and friendly. He quoted a price before he started which i appreciated. He was thorough and quick.
Kristi M. Smith
2 months ago
Plumbing emergency on Saturday night and Nick (tech #6074) was at our house before 9 on Sunday. He walked us through the potential issues and steps he would take to try to get to a solution. He checked in whenever he identified a problem so we could understand and document it for possible action with the water company. Overall, Nick was on time, courteous, and honest. Highly recommend.
TLDR: Company takes too much effort on your end to do THEIR job.I cannot stress the amount of frustration this company has continuously given me.I had one issue I called them for. They said they could fix it same day for a reasonable price. To their credit, they did...BUT THEN after they left it was one headache after another.The guy cleaned my pipes and then it started leaking not 10 minutes after the guy left. He left a GIANT MESS in my basement which I had to clean up myself. So I call back to get someone out to look at the problem and mess the first guy made. It took 3 no shows before I finally got someone back out.Guy does the job, apologizes, gives me some money back. He then says he can't look at the new issue so they have to send another guy.That guy checks out the leak and cuts a hole in my ceiling, tells me what the issue is and then says it'll cost me X amount of money to fix it. Said they had no part in that problem (...likely story) and then left another giant MESS and tools in my house.Then dealing with their customer service on the phone is just terrible. Unresponsive. Unknowledgeable. And I've been hung up on multiple times.This company is unprofessional, requires more effort than they provide, and is not worth ANY of your money.
They came out Saturday, but it was too big of a job. Sunday was Mother's Day and of course we had plans. They were working until 10pm and was able to make it to our home by 6 after we were back. Jeff walked us through every step including the camera, showing us the clog had been cleared. Would recommend this company to anyone wanting peace of mind.
Diane Brinker
4 years ago
As we were cleaning up an Easter party of 40 guests yesterday, we discovered the sewer had backed up for the first time in the almost 28 years we've lived here. A call was made at 8 PM last night and Kendrick (employee # 3626) arrived here and started working at 11:30 AM today. There was a LOT of sludge and gunk in this line from years of use, plus the line outside had issues, so it was a long and difficult effort and Kendrick kept working at it, using every tool he could to clear it out. He always informed me of his efforts and progress, as well as the costs and options we had. At one point he thought he needed to call in the next level of equipment because the line just wasn't clearing properly, and informed me of the costs. He then went outside, I thought to wait for the other guy and the equipment, and even to eat some lunch, since he had worked through to after 3 PM without a break at that point. He came in later with the news that he'd tried one more time outside and had had success! And just before the other guy pulled into the driveway! LOL We are so appreciative of his perseverance and extra effort, which got the job done and saved us the extra expense of the next level of equipment. We will recommend Roto Rooter to everyone we know! Thanks Kendrick!
I had two previous plumbing companies out to my home and neither could fix the issue and I ended up with 2-3 inches of standing water in the utility room in the basement. I called Roto-Rooter and a representative was at my home within an hour and Bob the plumber worked on the issue until after 2 am. Bob was not able to fix the issue, but he did work on it until the water in the pipes was sufficient to get through the night. Mike was able to come out first thing the next morning with a longer line and camera to find where the issue was and clean out the pipes. Roto-Rooter is the best company I have encountered in a very long time. I was at my wits end by the time I contacted Roto-Rooter and all the employees (4) I spoke with made this experience less stressful. Mike (6602) is an excellent plumber, very knowledgeable, professional, personable and he helped me out so much. I will be using Roto-Rooter every year to clean the pipes and if I have another plumbing issue they will be who I call. The price is very reasonable for the extensive work they do and they go above and beyond for their customers.
Travis Kennedy
5 years ago
Awesome customer service! I had a small leak dripping from the ceiling and I called and they had a service technician out to my house within about 2 hours, same day. Shawn was awesome at explaining everything he was doing. I would definitely recommend this service, great experience.
Rapid response to my request for service;Mike arrived exactly according to schedule; he was friendly, competent, knowledgeable, and very very patient with my multitudes of questions. Altogether a very pleasant encounter for me, and it appears that the job got done as promised
Brian Villhard
2 years ago
The plumber that was dispatched to my house was very courteous and knowledgeable . James was his name and he deserves a raise . Roto-Rooter is lucky to have such a good worker .
Barbara Strashun
2 months ago
We had a sewage backup in our basement during a recent storm and power outage. Roto-rooter came within about 2 hours, cleared the blockage, and started the clean-up and restoration the same day, as soon as we got power back. They were extremely responsive and professional. They coordinated directly with our insurance (except for the actual blockage clearing - we had to pay that up front and it was expensive). They are not cheap but we were pleasantly surprised by how quickly and efficiently they responded and cleaned up, especially during a major storm and blackout aftermath.
Nick did a great job explaining the pipe jetting process. He also offered several suggestions to help keep the drain/pipes healthy. I appreciated his friendliness and professionalism while dealing with my issues. I will certainly use this company again, if needed!
Micah Williams
6 years ago
Cody kemper #7338 was the tech that came out for and he was beyond helpful! Very knowledgeable and courteous. He diagnosed our problem with ease and was able to get it fixed within the hour. He honestly made a very stressful situation for me and my wife a lot easier to handle. Thank you Roto-Rooter and Cody for all your help!
Kamil Kuczewski
a year ago
Technician very nice and professional. Quick service easy in and out, good summary after service.The only problem with this company is that they do not offer quotes or typical prices for typical service and if you back off there is a fee. That way you only find out about rather high fees when you will incur some cost regardless. The Company is upfront about that policy though..
Michael Peppers
6 years ago
3Thank You!We're happy to hear you received the world-class experience we strive to provide every day.“Technician was very nice, very polite, knew his trade. I called at 430 am on Christmas Day because our sewer was backing into basement from all 4 drains when flushing any of our 7 toilets. Technician showed up at 915 am on same day (Christmas). Took him 15 minutes and all good! $275 fix, but service was exceptional, timely, professional and educational; thus, well worth the fee. ”
Mellysa Halter
8 years ago
It was 4:30 on Friday afternoon when we found our basement drain backing up. I would have expected huge fees for an evening service but that was not the case. We live in Wildwood we called Roto-Rooter and they promised to have someone to our house within 2 hours with a call ahead. Justin came out he was friendly and fast, he gave us multiple options to fix our situation, after we decided he fixed the problem very quickly. I hope to not need Roto-Rooter in the future but I would use them again if I do have a problem. They had reasonable fees and gave a 6 month warranty on the work done which is a great bonus.
George-Levi Gayle
a month ago
The top break in 4 days and call them out again and he basically put tape on it
Ricky Thomas
4 months ago
Shane did a hack of a job of I could I would give him a 1000
The Rotorooter man (Brain W #5555)was kind, courteous, informative. He was clean and efficient. I would highly recommend him to all my friends.
Thank you very much for your time and effort in this matter.
Two different reviews:1) 1-star for arrival timeliness. Was promised service between 8-10am, and got a call at 10am telling me they would be another 90 minutes. 90 minutes later, still no one. Had to call them to follow up again. I had to run errands, offered to let them come in and do the work, said they can't do anything with homeowner not present. I has errands to run, so rescheduled to 1-3pm. Get a call at 2:45 telling me they are 30-45 minutes out. Sorry, but that's lousy.2) 5-stars for actual service - Shawn came by to fix a leak on a plumbing installation that was almost out of warranty. He was quick to diagnose and fix, courteous, and even answered a few off the cuff plumbing questions as well. After my last sub-par experience with Roto-Rooter (previous install was a PITA & they didn't do the job right), was not looking forward to this, but Shawn helped make things right. Well done Shawn.
It was too expensive but the service was great. I was visibly not happy once told how much. And when I called no quotes were available by phone at all. That being said I needed the service and it was Sunday. The guy handled my being upset very well. He found an online discount and promised a 6 month waranty so I asked him to proceed with clearing the drain. He was clean , thorough, and made sure to clear down after clearing up where my clog was. In other words after clearing my problem in the basement he made sure it kept going on the other side that leads out of the property. So it did not clog in another spot. I still think it cost too much but a great job was done. And the tech was very good.
No one enjoys the fact that flooding or drainage challenges occur in your house, but this team worked very quickly and diligently to help expedite my situation. The team that came out to my house was responsive, professional and very helpful. I'm quite grateful they were able to come in, educate me on my 80+ year old drains, and find the right solution. Thank you!
Red Shade Games
a year ago
Scheduled on Wednesday, scheduler told me Saturday between 8 am and 12 pm. I asked specifically if the job can be done same day and the scheduler said yes if I agree to the estimate. Technician arrived an hour and a half late. After waiting all morning, the only thing that would have made it worth it is if the job was done. Technician informed me they cannot do the job same day and it would be a big wait. Keep in mind, these toilets are taking up half the house and we didn't get any other estimates for to roto rooter telling me they could get the job done. Highly UNRECOMMENDED.
Nathan Ritter
6 years ago
We had a sewer backup into our finished basement after normal business hours. Roto-Rooter was able to send a technician, Cody, even though that meant fixing my problem at 1:00am. He was professional and knowledgeable and had the pipe working again within about a hour and a half which helped minimize the water damage to the carpet and walls. Would have given 5 stars if the price was a bit more affordable.
I would highly recommend using RR! Miguel (#499) was very professional and did a great job. He walked me through my options and his recommendation on how to solve the problem. He also was very conscientious about not tracking mud into my home which I very much appreciate!
Sanjeev Katwaroo
3 years ago
$510 for less than one hour of work. This price reflects the cost of installing a new stop valve as a replacement for a leaking one. I'm grateful for someone coming out on a Saturday, however this price will result in me NOT using Roto-Rooter ever again
After having some issues, Roto Rooter went above and beyond on their return visit. They were on time, helpful, and knowledgable about my situation. They offered various options and made sure I understood everything. They earned back my business in a big way!
Chelsey Carter
4 months ago
Lakisha is the best plumber and saved a really messed up situation caused by another company. She was kind, professional, and very good at what she does.
“We had a backed up sewer main line. Service tech Pat was prompt ,informative and worked very hard on a Sunday no less. He explained the process very well and was very honest. Glad I used roto rooter!”
Patrick Balsman
6 years ago
I scheduled Roto-Rooter to come look at an issue with my basement drain backing up. They were able to send a tech out the very next day. Cody Kemper [#7338] was the tech that came to the duplex. He was very knowledgeable, professional and easy to discuss the issue with. He snaked the drain from the outside access. I am extremely happy to have this issue resolved. The service was great and speedy. I highly recommend their service. Thanks for the help Cody!
Rotor rooter came my home on Mar 4, 2017 to fix a leaking pipe. The repairman explain everyone to me, the cause of leak, what needs to be done to fix it and the cost. That's all the information I needed. The repairman did just what he said. I loved the way he presented himself and I was happy with the work. I am totally satisfied with the work that was done and would recommend them anytime.
The gentleman sent to my home was extremely professional, kind, and cleaned up after working on my kitchen sink and clogged drain. Would highly recommend this company and hopefully, all their service people are just as great!!
Jamie was responsive, arriving within an hour of our call requesting service, and professional. He fixed our problem and checked other drains and pipes to make sure all was well. We are most appreciative for a job well done.
Marlene Mcneill
6 years ago
Experience with Don from Roto-rooter was great! He was very knowledgeable and efficient. It was a simple fix but he was very helpful, gratious and polite. I would definitely call them again for a plumbing problem.
James McCarthy
10 months ago
We agreed to pay company over $300 to clear our sewer line with a 6 month guarantee. They were supposed to come out next day to camera the line but never came. We called and they scheduled another day to come out and no-show again. Sewer backed up again less than 6 months later and they refused to honor guarantee. Tech came out late (after 6pm on a Friday) just to tell us there was no guarantee and leave without doing anything. Different person came out next day to tell us they wanted another $525 (discounted by $75 because) to jet the line. They are unreliable, unprofessional, and just trying to get as much money out of people as possible without honoring the original agreement made before any work was completed that there would be a 6 month guarantee.
Sarah Sargent
4 years ago
I would highly recommend Roto-Rooter for any of your plumbing needs. We had a backup in our basement that was quickly filling with water. From when I called to when they came was an hour and the job was complete in one hour. Fast, affordable, professional and job well done. Brian #5555 came to our rescue late on the weekend and saved the day. Would use them again in a heartbeat!
Michael McDaniel
7 years ago
My wife and I woke up to a basement full of backed up sewage. The first thing that came to my mind was, Call Roto-Rooter, and I am so glad that I did! The customer service representative was very nice and helpful and had a technician sent out immediately. He went straight to work, was attentive and extremely knowledgeable. He had our drain open in what seemed like no-time at all, and thoroughly explained what he did to get it cleaned out and advised on what we should do to prevent this from happening again. My wife and I are extremely we made that call!
Steven Krause
4 years ago
We really appreciated your fast response (less than 2 hours). Matt arrived before you promised, handled our problem, left the site clean and took extra time to coach us through some preventative measures. A cut above the others: One contractor we called replied -- after a full day -- that they don't do this particular -- very routine -- plumbing job, and another was unable to offer ANY confirmed service appointments. Who are these guys? The Roto-Rooter phone number is now stuck to the refrigerator.
Called in the morning for service and Joe showed up in the afternoon! Our problem was solved and he was great--courteous, helpful with advice and pleasant. we were very pleased and won't hesitate to use them again.
Heather Christeson
5 years ago
Bought a Trailer to turn over as a rental property in the future for profit. Found out that it didn't just need new flooring and paint, the water main was leaking! RotoRooter sent out someone the same day to help us get it fixed. not only did he fix the main, he fixed two more leaks that showed up after the main valve was fixed. He crawled under the quite scary crawl space in the heat if summer and found the leaks. He fixed all of the problems and it was under $700 for parts and time. He was extremely informative, friendly and I don't think we could have completed our project without him! I was in tears after he left because I couldn't believe all the the plumbing problems were solved in just 2 short visits 2 days in a row. Chris is a hero!
Our tech, Glenn Roeder, was able to come out within 24 hours to inspect our lateral. He was courteous, efficient, and very helpful in explaining the issues he found. He is working with us as we pursue further repairs. Very pleased with the professionalism and knowledge!
Marlene Demper
6 years ago
I was extremely pleased with the promptness that Roto-Rooter responded to my request for service. I called on Saturday and within 1-1/2 hours I had a plumber at my house. He diagnosed my problem and I authorized him to immediately proceed to fix it. It was not a simple fix but he stayed with it until the job was completed. He even suggested that I call my insurance company and he spoke to their claim office and got permission to proceed with immediately fixing the problem. I would not hesitate a moment calling them in the future with any of my plumbing needs.
Nick was great. Explained things very well. I’ve used Roto-Rooter multiple times since 2020 and have a great experience each and every time! Highly recommend!
Kathy Sherrick
a year ago
A day or so ago, the drain in my kitchen sink was draining very slowly. I have had good luck with Roto Rooter in both 2019 and 2020 for various problems in this old house! So I called Roto Rooter again and in under an hour, Tech #6074 - Nick came to my rescue. He quickly sized up the situation and cabled out the kitchen pipes. Nick was professional and very pleasant. I will try to do a better preventative treatment by using the recommended treatment of the Roto Rooter Pipe Shield product.I would definitely recommend Roto Rooter and Tech #6074 - Nick.
Justin Rulo-Sabé
4 years ago
The service technician arrived on time, worked with competent efficiency, and walked me through what we were able to observe and resolve with a wide range of equipment. The technician was quite willing to try creative strategies for solving my drainage issues and explained associated costs clearly.I'm writing this review after the second service call, and the cost of both jobs seem expensive for the amount of labor and materials necessary to complete the work. With this in mind, I would highly recommend the service if you need a quick solution to a serious problem that you are willing to pay to resolve quickly.
Abigail Watson
3 years ago
I'm always impressed at the speed with which Roto-Rooter technicians are able to respond to my calls. When my basement is taking on water, it's nice to know I don't have to panic for too long. This time, technician Steven Brough was at my house within half an hour of my initial call.
michelle mouton
2 years ago
With a home that is almost 100 years old, every project comes with its challenges. That's why I have been with Roto-Rooter for over fifteen years. Today Bob, my technician, did an excellent job installing my new gas line for my brand new stove! He made sure everything was as accessible as possible, and he carefully explained and reviewed what he did. He was very professional.
Lyn McQueary
5 months ago
Roto-Rooter is very responsive! The technician arrived within 2 hours of making the call. He got right to work, solved the problem and cleaned everything up. Very professional. I highly recommend
Eddie and Allen cleared our sewer lines of a root blockage that had backed our system up into our home. They worked quickly and diligently in 100° heat to get us fixed up. Eddie and Allen were both prompt and friendly.
Luke Middeke did an excellent job, he was at our house within 40 minutes of our phone call to roto rooter, at night. He was kind and professional and did a great job. The prices are a little on the high side, but that is just the company's prices. Will definitely be using them again specifically Luke, thanks for unclogging our basement drain!!!
Fast & Reliable service! Called Roto-Rooter at 9am this morning and a technician was scheduled to arrive between 11am-2pm today. Our Technician (Glenn Roeder#4588) arrived a little after 12pm and got right to work. Glenn did a great job explaining what he was going to do & then getting the job done. Once he was finished, he explained what all he found and recommendations on preventing in the future! Extremely happy with the service provided.
Eric Schneider
4 years ago
Our outdoor stairwell drain was clogged after a Roto-Rooter repair man cleaned it up just 3 weeks prior. After calling in the morning Glen Roeder (#4588) came within 2 hours and cleaned out the drain and took time to explain how the clogged occurred. He was very professional. Most importantly, he said the repair work was under warranty from the previous service job, so we paid nothing. Thank you!
With bitterly cold weather and broken pipes everywhere in St. Louis, I though I would have to wait for days for an appointment. I have called Roto Rooter many times in the past, but I was very impressed with the fact that someone could come out the same day I called. The problem was diagnosed and an appointment for the day after was made. Chris (6370) came to do the work yesterday. It was a big job and took several hours. Chris worked efficiently and thoroughly throughout the day. He was extremely nice, friendly, and answered all of my many questions in a thoughtful way. Chris did the job exactly the way he had described it the first day. I will always call Roto Rooter for any future plumbing problems because I know I can count on them. Thank you Chris for a job well done. I have my kitchen back !
Updated: RotoRooter immediately reached out to resolve the issue. They explained the situation, why they couldn't find the record, verified the employee that responded to the appointment was an employee and is not charging my aunt for the services provided. They have done everything possible to explain and rectify the situation.Original: RotoRooter came to clear the central line when the lines were backing up into the basement bathroom. The appointment was confirmed. The employee showed up with a RotoRooter truck but no uniform. The line was cleared however the next day the sewer began backing up again. When RotoRooter was called, they had no record of the employee/service being completed. Another company had to be called to complete the work . Very disappointed and confused as to what happened and why the work was not completed correctly when RotoRooter confirmed the appointment and everything seemed to be verified.
Liam was amazing. We called them out late last night due to clog in our sewer line. Liam stuck with it and made sure to get us back up and running! Get that man a raise!!Thank you so much! We will be using your services in the future!
My issue was an old sump pump that I had lost confidence in. I issued a service request on line. I received a confirmation response immediately for the service call placed with promise of afternoon service. I was instructed I would be called approximately 30 minutes before the tech was to arrive. I received a call that the tech was on his way and would arrive within 30 minutes. My tech Carl arrived on time, diagnosed the problem which called for pump replacement, retrieved replacement pump off his truck, performed exchange, tested, cleaned area, received my payment, issued receipt, left premises. Time elapsed from service request to service performed, approximately 4 hours. Completely satisfied customer.
Going down the Googled list of Plumbers and the first 4 couldn't get here until the next day and one was 3 days out. Roto Rooter got here within 2 hours. Well worth it.
Robert J. was fantastic. He arrived on time, assessed the situation, told me up front what it would cost and was finished within 30 minutes. The flush valve in the toilet tank needed to be changed which he did efficiently. He even gave me suggestions for future upgrades. I will definitely call Roto-Rooter and ask for Robert again.
Greg Koehnemann
a week ago
Lakeisha was excellent. She took care of an emergency situation promptly and completely. She completed the work showing proficiency and displayed professionalism. She really treated me as being very important.
Lucas Donnelley
4 years ago
Steve did an amazing job. Came within 30 minutes of my call and was super professional & respectful. Got the job done in the pouring rain and educated me on ways to make sure he doesn't come back too often. Will definitely recommend Roto-Rooter in the future.
Kelley McDonnell
a year ago
Mike with Roto - Rooter was very professional and knowledgeable. He figured where our water issue started and fixed the issue. I highly recommend this company.
Daniel Zheng
10 months ago
I originally gave a 5-star review on their initial visit, but now I have to change it to 1-star. I wanted to call them to have technicians coming back to do plumbing service after initial inspection, but there seem to be endless miscommunication within their org. I had to call multiple times between two days and still couldn’t get an available technician assigned to my request.
Came in timely manner, but was not able to fix completely. Fault of collapsed pipes.
My husband was home when the guy came out but I got updates from my husband of the work done. I am very happy with the service they performed.
Steven Kymes
3 months ago
They were about 5 hours late, but they did keep me posted. We had another plumber out to work on the same problem a few days earlier, but they could not find the solution. In contrast, Donny from Roto-Rooter diagnosed the problem in minutes and had our drains running in less than 30 minutes. Worth the wait and every penny.
Scott Umbaugh
4 months ago
Zach and Michael did a great job for me. The house was built in 1840, so you can imagine everything was not standard. They excavated the yard, repaired the sewer, were timely, efficient and easy to work with. They were happy to answer all my questions, and also did a great job putting everything back together. They were always on time and available. Roto Rooter also sent out a cleanup crew that did a good job too. All went well and I can certainly recommend them - they are not the cheapest, but may be the best, which is what you want for a job like this.
Chris Rieske
11 months ago
Donny was awesome, informative and very fast! The price was a little bit shocking but for coming the same day on a Saturday. Experience overall was as great!
Shlomo Ovadya
2 years ago
The main dude sounded like Carl from aqua teen and his side kick looked like a model. They were both awesome, friendly, and ninja fast. Before I knew they had figured out what was wrong, they had already contacted land lord, got replacement part, and were halfway done with repair. Whole experience took twenty minutes, only two minutes to replace the trap under the sink. Excellent service, great experience, can recommend at least this duo.
Jamie Mintner
3 years ago
We just moved into a new house and the sellers had not done a clean out. We were two weeks into living in our new home and all the sinks in the hall and master bath were backing up. The Roto Rooter team was very responsive and came right away! We had Nick on Friday night and he tried very hard to get his equipment to work, but the cable he had would not fit through our pipes. He was great but he just didn't have what he needed to finish the job.We then were sent Glenn Roeder the next day and WOW!!! He is fabulous. He worked SO HARD and did not give up on a very difficult clog. The clog was like cement (the house was a rehab that sat vacant for over 2 years, and the sellers did not do a clean out prior to installing all the new hardware in the bathrooms, so it was a very hard clog to remove, but Glenn never gave up and he made our life SO MUCH EASIER! We are back in operation and able to continue enjoying our new home because of his dedication to helping us and his strong work ethic! Thank you Glenn! You are awesome!!!!!
T J did an excellent job ! He explained everything he was going to do to fix my water heater, and got to work FAST ! He was very kind and courteous!
I would definitely ask for him personally if I needed more work done
Richard Chall
5 years ago
My neighbor had drain problems due to tree roots and called out Roto Rooter. They were happy with the technician Jason. We needed them to do the same to our main drain so we asked for Jason #3686. He was prompt and completed the job as we asked. This was a pleasant experience thanks to Jason. If you need any drain work done then I highly recommend Jason #3686.
Becky Simeone
4 years ago
Robert from Roto-Rooter came out to make sure our sump pump was in good working order. He was very professional and friendly explaining everything to me. I would highly recommend Robert for any of your plumbing needs!
Nick the tech was experienced, knowledgeable and very professional. He knew exactly what what he was doing and how to get this job done. He was here hours and never stopped working. This was a complicated commercial bldg and I did not have the info on the sewer line location and storm water location. He worked thru the problem. Very dedicated technician. I greatly appreciate how RotoRooter handled my big problem. We have more work to do. Thanks.
Christopher Salt
3 years ago
Steven came to my house on time. He was kind and professional and let me know what was happening every step of the way. We had a block in our drain and he had his machine go through our line three times to make sure that all obstructions were removed. I would highly recommend Steven and the Roto Rooter team.
Mick O'Halloran
6 months ago
Each of the team members were professional and clearly skilled and knowledgeable, in their respective fields. We are thankful for Eddie, Leon, Carl, Steve, Paul and Addison. They are all very competent ambassadors for Roto-Rooter.
Keep up the good work!
Matthew Breig
4 years ago
Tim and Cody were very knowledgable and professional. They were able to get our main open quick plus help with root maintenance and give us some advice on preventative care. Overall experience was great and would ask for these guys again.
James, our drain tech, was very courteous, professional and respectful of our home. He offered great recommendations and im so glad we didn't have to wait days - called this morning and they were here before noon.
VapeGhost_712
4 years ago
Gabby [3378] and Nick [6074] Made it out quick and took care of the problem fast. They were both very polite and transparent with how the job was to be done. They gave me options, and the estimate was explained and easy to understand. They made the whole process comfortable. Great work.
Called Rotor-Rooter, and within an hour they were here working on my problem. The service person was diligent and worked hard to solve my problem. He answered all of my questions and explained my problem and the probable fix for it.
He was excellent. Very pleased with the experience.
Jonathan Costello
a year ago
Had a clog in the sewer drain causing a backup into the house on Christmas Day right in the middle of family festivities. Steven with Roto-Rooter responded out within the hour of contacting them. He corrected the issue very quickly and kept me informed of the problem. Considering the type and timing of the problem I had, Roto-Rooter had very reasonable prices (No emergency or holiday fees!!!)
We are very satisfied with the service we received with Roro-Rooter and our service man Nick. He was at our house quickly, was very kind, he explained our options and went through the process in detail. We are very pleased and will be happy to recommend Roto-Rooter to our friends and neighbors.
First of all a water treatment consultant showed up unannounced with a $3-8k estimate for sewer backup. I declined then got a call a couple hours later stating a technician was still coming to my house. Technician came and unclogged my drain for $600. He did the job but price still a little much for a clog and it's not guaranteed. I would only use this service for emergency use only.
Gary Fitzgerald
a year ago
Tim was super responsive and was at my house within 45 minutes of me calling their dispatch office. He explained what he wanted to do and the option we had. He was in and out in a couple hours. I couldn't even tell he was there. Great experience. 6 month warranty that I shouldn't need.
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