Best Bathroom Remodeling Plumbing in Saint Louis MO

Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.

I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.

Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!

Maplewood Plumbing replaced the drainpipes on my shower. I was satisfied with the work and the professionalism of the plumber. I've used them before and likely will again.

We came back home to a busted pipe over Christmas that collapsed our bathroom ceiling and water leaked to the basement. They came out RIGHT AWAY and made sure we knew who was coming by name. They assessed and addressed the situation and handled it seamlessly. They let me know what they were doing every step of the way and made sure to show me what repairs they did and what the cause of the problem. I would highly recommend them and will be using them again for all of our plumbing needs!

Matt is the best. Has saved me many times repairing pipe under concrete basements.

I called them out for an estimate on a toilet leak coming from the water line connector to the tank. The existing toilet and water line connector was about 1yr old. The plumber stated he could tighten the connection and see if that stopped the leak. The charge for him just to tighten it would be $135. I declined as I didn't feel like that would fix the issue. No other options were given. Since, I didn't get the work done by them, my review is based on the plumbers lack of knowledge and/or being able to provide better feedback on the possible issue as well as the cost for the suggested fix.

Extremely professional, considerate, and efficient. They determined that we needed a new water heater. They had a replacement ready to go in the truck and we’re done in less than 2 hours.

Service was provided within two days of reaching out for non-emergent water heater installation. I bought the water heater from Lowe’s so only paid labor and permitting, and they had the cheapest rate of companies I looked at. Work was done promptly and efficiently, with no snags related to either the plumbing or the billing.

Blown away by the excellent service!! Will definitely use in the future and recommend to everyone.

Did not have anyone available. They need to indicate such on website.

Professional. Friendly. Quick response time. Fixed problem.

Service by your representative Jim was timely and professional. He quickly came to the site and did the job. He focused on the problem and provided a remedy that I requested. I have used your services twice and can say that I would recommend your services fully!

Called one day, there the next. Great company and I would highly recommend.

Reliable and great customer service!

Ty was very knowledgeable & professional & pleasant! He installed a new kitchen faucet and shut off valves. I thought his price sounded very fair for the job.

They fixed the plumbing problem I had for THOUSANDS less than the first quote I received. Very happy with their work.

I found water damage in the ceiling of my basement under my washing machine. They came out and did an extensive investigation into the source of the water. They concluded that my plumbing was not the problem. The technician was great. If I could give them 10 stars I would. The best part was that he didn’t charge me a thing. I highly recommend.