Henry Kitchen & Bath

Awesome shop. I could dream up a million beautiful combinations with the selection they have. Jenifer was amazing and helpful. Her experience is impressive and she has a great eye

I hired Henry Kitchen and Bath to remodel my kitchen and mudroom bathroom and add a mudroom laundry this past spring. I saw a photo of a kitchen in the NYT style section and showed it to designer Sue McCann. Seeing my vision she planned and executed a fabulous kitchen and bath redo discussing new products and advising every step of the way.! Madelyn Thompson coordinated a very smooth work schedule keeping me informed and the various tradesmen on time. I started the project on Feb 26 and was finished on May 18. Work continued even during the pandemic with Henry employees Dale and John practicing safe construction. I am extremely picky and they responded to my every request or question. During any remodel there are things that are unexpected. Henry K&B worked with me to solve any issues during the process. I could not recommend Henry K&B more highly if you are considering a remodel!

Word of mouth speaker for the business. ..

Stopped in today to see if we could find a few unique pieces for our remodel since we were passing through St Louis. Although they didn’t have what we were wanting, the team saw my idea and immediately started pointing me in the direction of where I could find what I wanted. I left with a list of brands, names of designers and a showroom in Chicago. It’s unusual and refreshing to see such knowledgeable and customer oriented staff! I wish more businesses would bring back this is their sales reps.

Robin was a huge help .
Thank you

Best Customer Service EVER! Laura was so helpful. I went in to purchase a replacement nozzle because the one I had from 15+ years ago broke. I called other parts stores and no one was able to help. She dropped what she was doing, called other team members to help search for my part. They found what I needed - in the store and called the manufacturer for me. Great team effort! They saved me over $1000 in a remodel. I will definitely go back to see her when I am ready to remodel. Beautiful tile, faucets and more to choose from. I am one happy customer!

Henry Kitchen and Bath helped us with our kitchen remodel. Shannon Burch was our designer. She answered all our questions, helped make our choices and truly made the process so eaay. We could be more happy. Highly recommend.

Jennifer T was absolutely outstanding to deal with. She answered all of our questions and couldn't have been any better to deal with. Highly recommend talking to her and shopping Henry.

The staff seems over worked, warehouses don’t know where things are or if in stock. I’m so envious of those that had a good experience here! They just remodeled the show room at it looks great. Good luck! Hope it goes better for you than it did for me. After 5 months of trying to work together they would likely rate me low as a customer.

Logan Trentadue of Henry Kitchen and Bath in Des Peres is an excellent designer. She helped me remodel my two upstairs bathrooms this summer and she knows what she's doing. This was my first time to have bathrooms completely remodeled and there were surprisingly many decisions to be made. I grew to trust Logan. She has a great sense of design and she's honest. She considers all factors, including budget, and will tell you what's worth doing. I'm very happy with the results and couldn't have done it without Logan. I'm a careful shopper and checked out other kitchen and bath companies. On the cabinetry, countertops, plumbing fixtures, and hardware I chose, Henry's prices couldn't be beat. With all the valuable help Logan gave me for free, Henry was an outstanding value!

Sara Pilch does such a great job. Both Anne and I highly recommend her. She was a real pro in helping us with our kitchen and 1/2 bath. She is a great person as well. Ted Collins

Very rude and unprofessional from the beginning to the end. When I pointed out a part was $40 more expensive than the same part online the saleswoman said we have to pay for this building and after refusing to give contractor pricing to a business that has been in business for 30 years and used Henry's before she finally offered a $1 discount on our $106 part. Not worth your time using this company.

The extent of my experience was just going in and looking at some bathroom fixtures. I was greeted right away and my questions were answered. The only negative which is probably not in their control is the shower doors I was interested in would take over 3 weeks from ordering.

Only interested in big projects it seems. Went in to get help finding a corner sink- made the mistake of saying it was for a small city bathroom and the man who greeted us wasn’t particularly helpful. Showed us one sink, (an American Standard that you can get anywhere) in a catalogue that I’d seen before online, which was very ordinary - this was after I’d told them I was looking for something with a little more character and mentioned wanting perhaps a vessel sink. When I said I was looking for something more interesting he walked away saying he’d have to “research it”. Wouldn’t he know more products this if it was his business? I’m sure I’m not the only one with a small city bathroom...

I am a 25yr (plus) plumber, and I love your place.
I will always shop there first.
My experience was GREAT like always.
Keep up that great work.

They have lots of hard to find parts. But I think they employ ex convicts or something. There was a product that they had in stock but the guy behind the counter wouldn't sell to me, when I asked why, the guy actually threatened me. I'm afraid to go back there, but I might have to. If I had to buy something that cost more than $10 it would have to be a major emergency, otherwise I would order it online or find another place.

Walking into Henry Kitchen and Bath was a big mistake. My wife and I went to them for what should have been a small project: bathroom sink, vanity, and cabinetry. They told us it would probably take a few months to get everything ordered, scheduled, and completed. Almost a year later and the project is still not completed.

It was a comedy of errors from the start. First, they forgot to order the sink/counter. Then they ordered, delivered, and installed the wrong sink/counter. Then they forgot to order the handles/knobs for the cabinetry. Then they ordered the wrong handles and knobs. Promises were always made and most of the time they were broken. Excuses and delays. Excuses and delays. Making matters worse, communication was abysmal.

But here is what my wife and I found most unforgiveable: at no time in this entire ordeal were we ever provided an apology; no recognition of how outrageous it was that a project that was originally expected to be completed in May 2022 was still unfinished in January 2023; no acknowledgement that the inconvenience that we were going through wasn’t normal. Is this business as usual for them? Maybe.

Henry Kitchen and Bath made it crystal clear that they didn’t care and that they weren’t willing to take any responsibility for their mistakes. They were very adamant about us paying upfront. But not so adamant about doing the job correctly or in a reasonable amount of time.

Run – don’t walk – away from Henry Kitchen and Bath. It was a horrendous experience.

Would not give me the time of day.

I had a good experience with Henry when picking out bathroom fixtures, but then received radio silence when I was ready to order after a few emails back and forth with questions/final details and measurements. Tried contacting the designer and the admin that paired us three more times to no avail. I guess we'll get the things we picked out from another store--I wouldn't have thought it was so hard to give a business several thousand dollars. Just be aware you might be wasting your time with them.

I would definitely recommend Henry's for any of your kitchen or bathroom needs/wants!! Especially the inhouse install services!!

Recap: I recommend going into the Henry showroom to look at things in person but never to purchase from here.

I work as a designer/GC coordinator and had a client who had purchased all of her plumbing fixtures for a large bathroom at Henry, which the plumber had recommended. A couple weeks after obtaining the fixtures, she decided to go with a different color scheme. We went through her receipts to find the return policy and there was nothing that was clear in the paperwork, so I had her call Henry. When she asked if there would be any issue returning the items, the sales associate said a cheerful, No! Not at all. (I know this because I was present when the call was made on speaker phone). This was not the case. She was able to return the items that Henry had in stock for a full refund but anything that they had ordered through the supplier was subject to a 60 percent restocking fee, which applied to over $2000 worth of items. It would be one thing if the employee had told her that over the phone, and though it still would have been outrageous in my opinion, at least we would have known before purchasing the new fixtures. My client spoke to various Henry employees over the next week explaining the miscommunication but Henry never made it right. I have spoken with the plumber that we used and told him that any future job he does with us would not use Henry and suggested he not use them for other jobs as well.

Overall, I recommend going to Henry to see fixtures in person but never to buy from them. The same exact items are available at Amazon and Wayfair and their customer service is exponentially better, with no restocking fees and often free return shipping. Also, Kohler, Moen, Delta, etc will still honor any lifetime warranties if you purchase from Amazon or Wayfair. There's really no reason to purchase from Henry. I hope this saves someone else from losing a lot of money like my client did!

Their selection is underwhelming. I've gone in twice with kitchen dimensions and they've promised me a layout and of never followed through. Wandered through there showroom for about 15 minutes as employees were laughing about what they were going to do for the weekend and nobody provided any assistance.

We have used Henry plumbing in the past for a beautiful kitchen in our old house. Now we are in need of redoing a kitchen in our new house and went in for an estimate on cabinets and can not get pricing for the life of us. We went in for pricing in October and have yet to see pricing or a finished plan. We called and asked for a different sales person, a manager, anyone and all we get is they're busy, please leave a message. They were so much better at the Kingshighway location with Amy. Guess we'll go elsewhere, clearly they don't need business.

we have worked with them for many years and were very satisfied. Their contractors were clean, punctual, trustworthy and knew their work. The sales person Sara Pilch has earned our respect for answering phone calls, and being knowledgeable and pleasant to deal with. There is nothing negative to say and we recommend them with the highest rating.

Absolutely awful experience. Our project was delayed at least 6 weeks due to errors made at the store. They didn't order the right amount of material, measurements were wrong, we were told we were getting one thing and then something else was delivered. They were so disorganized they couldn't remember any of the conversations we had. They asked us to pay for the corrections of the errors they made. You couldn't give me enough of a discount to ever return to this store.

Libby is top notch designer and a great help!

The advice given saved us from making a costly mistake.

We recently had an excellent experience with Henry Plumbing while selecting a vanity and sink for a powder room renovation. Their pricing met the online competition, but doing business locally made all the difference. We ordered a marble top bathroom vanity sink and it was shipped in from out of state. I picked it up and brought it home only to find that it had been damage in shipment. Gail S. (who set up the order for me) was excellent about facilitating the exchange. She went above and beyond by going to bat against the company (who claimed that we could have damaged the sink ourselves) and getting us a replacement shipped to us in an expedited fashion at no extra cost. Another great example of how shopping locally with a company that cares about its customers and reputation is totally worth it!

Great place to go for ideas and solutions for remodeling your kitchen or bath.

I have purchased kitchen fixtures in the past with good service, but my most recent experience was terrible. I am renovating my master bath. I went to Henry to select fixtures and obtain a bid for the work. They pushed certain brands, limiting the selection to view in their showroom. They came out to my house so they could bid the job. The representative did not even take the time to ask me what I was interested in doing. I was told work could begin within a month. A month later I had still not received a bid. It was only when I phoned them that a bid was finally sent out. I was very disappointed with their lack of customer service and will not shop there in the future. Crescent Plumbing personnel were much more friendly and helpful.

They are not open when I tried the main entrance and the open sign is not lit up.

Great service and selection. Libby is absolutely wonderful to work with. Really knows her stuff and very thorough!

Walked in at 2:05 Saturday, today. As we walked in I was told in a loud voice,,, we closed 5 minutes ago. There were at least 15 customers in the store. I was shopping for a 20m bathroom renovation.
Customer service is everything when you sell the same thing many others do. 2:00 close on a Saturday is pathetic. I GAVE 1 STAR because negatives not a choice

We used Henry Kitchen to remodel our master bathroom. We worked with Sara Pilch who was incredible! From the minute we met her she made the process so enjoyable and easy. Sara's expertise and knowledge allowed us to stay within our budget, and still have the beautiful design we had dreamed of. We've had so many great compliments from friends and family on how it turned out. I highly recommend using them and asking for Sara!

We went in to look for items for a bathroom remodel and the man who “assisted” us didn’t answer my questions and walked away saying that the item we were asking about cost $800. So we went to Signature Kitchen and they were happy to help us and we spent more than $800!

Great customer service,they have always walked right to the correct part for all my plumbing nerds,5 stars definitely.would highly recommend.

*** BUYER BEWARE *** I purchased shower, vanity and bathtub fixtures from Henry Kitchen & Bath in Des Peres. I am remodeling my master bath. My sales associate, Robin, sold me on a certain brand knowing my need date. After I placed the order her communication went silent. 8 days after purchase she couldn’t tell me when the product would arrive. She said there was no one to call, I just needed to wait like everyone else. Meanwhile my contractor needed to finish the job. After a fight, I canceled the order. I went to Home Depot and purchased the exact same product except for shower head. Robin told me no other company offered a similar product. Now my bath looks great. Henry Kitchen & Bath is in business for one thing - COMMISSION!

I had the good fortune of getting in touch with Linda when I called Henry Kitchen and Bath. Linda gave me her time and attention and the customer service I received was excellent. She was very knowledgeable about the company's products and solved my issue extremely fast without any hassle.

Are doing two kitchens in duplex. With light soap stone counter tops. Great people highly recommended by other artisans.

This is a real deal plumbing warehouse, but is still accessible for the homeowner. Helpful staff and a serious selection. A huge help for remodel projects.

We ordered all the items for our bathroom remodel from Henry Kitchen and Bath, and are very pleased with the results. Everything looks beautiful and has a quality feel. We worked with Tina at the Kingshighway location, and she made the selection process a very pleasant experience. There are so many different products, it can be confusing and stressful to try to pick the right vanity, sink, toilet, flooring, etc. Having a designer with experience and expertise makes it so much easier. Tina took us through one item at a time and explained the options and prices. She answered all our questions and helped us pull it all together. I would highly recommend Henry Kitchen and Bath, but I do suggest making an appointment with a designer. There can be a lot of people browsing the showroom, and it may be difficult to find someone who isn't already working with another customer.

Excellent products and services every time

Made an appointment to look for a bathtub. Consultant said she would send us a list of options with our preferences. I was emailed one tub that did not fit my preferences and when asked for more options they stopped responded to my emails to the company and the consultant and stopped answering my calls.

To make a long story of my terrible experience short- went in to this shop 2x looking for backsplash tile. The shop is a mess, tile display boards stacked on top of each other or against counters making it difficult to look at anything without sending other samples cascading on floor. The lady who 'helped' me both times was useless, when asked pricing on various tile her response was usually 'I don't know'. Took over 45 minutes to get my info for 3 samples and to get me pricing on 1 tile (though requested price on 2 tiles). Went back a week or so later as I had finally picked the tile I wanted from the samples. Walking up the steps there was a lady sitting at the first desk on the right and I asked her if there was someone could help me order tile. She LITERALLY glared at me for an uncomfortably long moment, smacked the top closed on her lunch contain, stood and actually threw it down into the trash can. Then very rudely and aggressively says, '(can't remember name she stated) was helping you yesterday'. I informed her I wasn't there the previous day and she snapped at me saying well, the other day then. She continues, mind you the woman is nearly yelling at me, that the person who I previously spoke to wasn't there. I tried to explain I only wanted to order tile. She kept telling me the other lady wasn't there and she couldn't go looking through her desk. I tried to ask what she needed to go through her desk for and that I simply wanted to order tile but she continued to cut me off and her demeanor was startlingly aggressive. I'd like to add, I'm a trauma nurse in a large ER, I deal with rude and/or aggressive behavior all day long, so I'm not overly sensitive about these things. I finally told her that she was quite rude and that I would not be purchasing anything from them. She denied being rude, and my mother, mother who was with me told her she was and that she didn't understand why she was talking to us in this manner. As I was walking out (I couldn't be in there any longer and continue to talk nicely) she was trying to explain to my mother that she would just have to sit and ask me all kinds of questions since the lady who previously helped me wasn't there. What questions, I don't know. Why this was a problem to have to ask me questions, not sure as that is her job. Save yourself a terrible headache and an enormous waste of time and don't go here. It took me weeks to finally pick tile, just to have to start all over again. I've never been talked to like this as a customer. I was both shocked and disturbed by her aggression.

Henry's has a pretty good selection of various fixtures, tubs, sinks and more on display to look at. They are able to order just about anything you want.
The staff is friendly and will take the time to help you choose what will work best for you. The price range depends on your taste and how high end you want to go.

Everything once smooth she knew her products and helped me get what I want

400% markup for service.

The best plumbing supply store ever. Very helpful and they always have it in stock.

Great place sales person was very helpful and finding kitchen fault ! A lot to pick from !

I was referred to Henry Plumbing Kitchen & Bath by a Lowe's representative. I had a porcelain tub that required a custom set-up for a shower hook-up. They had a exactly what I needed, but outside of their stock, their service really stuck out to me. The rep I worked with at their Kingshighway location was Jay. This guy knew his stuff. He was really informative, helpful, and provided plenty of insight on what I needed and how I needed to set-up everything. I'll definitely be a returning customer.

I ordered a custom diamond cabinet through HKB, this summer. The customer service was great, and the cabinet looks awesome. The only reason I did not give it 5 stars is because putting the fixtures in was much harder than it needed to be for this project. The cabinet arrived assembled, so the only thing to do was to put in the slides racks and drawers. For some reason they decided not put in any pilot holes, so i had to do all the measuring which is quite hard to do on a very tall already assembled cabinet. The builder could have gone that next step to put in the markings at least.

We needed some higher end bathroom fixtures for our master bathroom and went to check out this place. We walked in and was greeted right away by receptionist, that was a plus, but then a sales girl came over to ask what we needed and as she proceeded to help us, she was not friendly or wanting to help us in fact, we felt like we were a bother to her and that she didn't care at all to help us. Honestly, sales is not her strength. We went ahead and purchased what we needed because we needed fixtures quickly as we were trying to put house on market by a certain date. The ordered fixtures came in the next day and I went to pick up and was told to go into the parts dept to get them. The difference between the showroom and parts dept is likened to heaven and hell. Literally. I walked into a thick stale dank dark smoke-filled room where people go to die! I couldn't get out of there fast enough with my stuff.

I would tell them never to send customers back there, like ever!!!!! Have someone come up to bring your goods to you. Luckily, we are moving out of state and wont need their services but wouldnt go back even if we weren't, which is too bad bc they really have nice bathroom and kitchen items.

Sara was great and took the time to help me with a replacement custom appliance door pull. She was very helpful!

Really very overpriced, I can buy better quality at Home Depot or even Lowe's for half of Henry's prices or less! Never again.

Sara so very helpful!!

Awesome, I called Plumbers Supply On Manchester for a Toilet Lid because I was having a hard time explaining what I needed else where and finding just the Lid for a reasonable price.
Hadrian helped me within seconds of my call.
Rather than giving him a bunch a number from the toilet that I had to guess at.
He just had me text him the pictures I had taken.
By the time I was done with my text Hadrian knew exactly what I needed. He had that part ready and available where ever it was convenient for me to pick it up... same day ....or next at a location.... near my home.
I have already passed on this company's praise as well as their information to family and friend TODAY. Penny

Horrible customer service
I went there to buy two bath room faucets. One person there. She has one customer and one walks in w appointment. I am left w no service

This was our first experience with a major bathroom remodel and Sara at Henry Kitchen & Bath significantly eased our anxiety. She helped us with all of our selection needs, worked with us on our price goals, and really helped give us the bathroom we wanted. I thought her and Rebecca’s follow up and assistance on multiple fronts was exceptional and I would (will) use them again on some upcoming projects we are planning. I thought it was telling when the plumbers weren’t sure if a fixture would fit on our bathtub, but when they heard Sara said it would they were completely confident! Sara, Thanks for all your help and guidance in this process to to give us the bathroom we wanted! Paul & Jean

They don't carry Kohler, No prices on products, difficult experience.

We recently worked with Joanne Conley to design and renovate a guest bathroom and master bathroom in our home. While I had a vague idea of what I wanted to do, Joanne was able to take my ideas and put them into designs that turned out beautifully! She also made sure that we had the quantity and correct materials we needed for the project and the quality was great - and didn't break the bank! During the project, Joanne was very responsive to questions and helped us to stage deliveries of materials. I enjoyed Joanne's patience with me throughout the design and completion process - we couldn't have done it without her!

They have the BEST Amish made kitchens and baths in the USA...You cant go wrong here!!!

Sara Pilch was my go to person and she was amazing, so helpful and took so much time helping me make good selections, most grateful to her.

Henry K&B has been a tremendous partner and working with Sara P. at Henry has been a great pleasure not only for me but also my clients!

Very impressive showroom that also has a few working components!

Sara Pilch is such a great way to start the day! She greeted me on my arrival, offered water or coffee and was so cheerful. Customer Service is NOT dead. She then turned me over to Shannon Burch who went above and beyond to help me with my needs. She found the equipment I wanted and was incredibly helpful. Great store and the employees are happy.

Sarah Pilch could NOT have been more helpful, knowledgeable and friendly.

Great showroom, really helpful people. Lots of different design styles it would Probably be best to book an appointment particularly on weekends as the waves of people can get pretty busy. Still great to browse even without an appointment.

Joann was amazing. I had the classic case of buying a condo with builder grade fittings that I did not chose. I hated it. I went to 2 well known companies to try to get a solution. They offered me dream designs but never helped me solve my problem: How do I get my Japanese spa look within the confines of my 3rd floor Condo? I could not change the drain locations. None of the other companies helped me solve this (Kohler or ProSource). But Joann did. She got it. She understood my concept and the limitations of living in a condo. She has both the technical understanding and a great sense of design. I am a very happy customer. I love my new Master Bath. Thank you Joann!!!

I like this place a lot! Very nice people and prices for your plumbing needs! I've been shopping with them for about 15 years when I have a dyi project at my home!

We just completed a complete remodel of our kitchen/dining room/living room area making everything open concept. This is the second time we've worked with Sara at the Des Peres store for a house remodel and she is awesome. She has the vision to put together what we wanted. We met on probably a dozen occasions to get the project done including coming to our house to look at the area first-hand. The previous time we used Henry's and Sara as our designer was 6 years ago when we did a complete remodel of all bathrooms in our house. We were so pleased with the work and quality, that it was a no-brainer to go back to her when we needed our kitchen done this time.

We used Henry Kitchen & Bath to remodel our kitchen, and they did an amazing job. It turned out exactly as we had envisioned. We worked with Sara Pilch from a design standpoint and Augie as the lead contractor. I appreciated that HKB listed to our requests during the design phase, offered various suggestions and recommendations but never tried to over-sell anything. Augie and his team were thorough and professional. We had no worries of them at our house while we were at work, and all our questions and concerns were addressed timely. Would recommend HKB to anyone looking to tackle their kitchen!

We came in with pretty clear ideas for our master bath remodel and Joanne helped us pick out all of the materials in less than two hours. She had a lot of great ideas and really helped narrow down options for us. The bathroom turned out exactly as we imagined. Randy was great, too, very punctual and professional during the installation. The work itself took two weeks longer than estimated since some items had to be ordered and took longer than expected.

DeBrecht Homes has been working with Henry Plumbing and Joanne for over two decades. They are our trusted supplier for all of our custom home projects. They work with us and our customers to design beautiful kitchens and bathrooms. They are professional, timely and thoughtful in their work and see a project through from conception to completion.