Best Heating Cooling in Reno NV

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I wish I had more stars to give Wiley's. I am so thankful for Wiley's and their customer service - I WAS a customer of Sierra Air, do not use them! Sierra Air came out to do yearly service, I was on their preferred service program. Technician that came, did not seem confident in what he was doing, spent time in attic and finally came down and said we have a problem, discovered the heat exchanger unit had cracks, corrosion and stress and there were traces of carbon monoxide through-out my house. Mind you, I hire a company to be able to trust them. The technician could not answer my questions, just asked if I had space heaters, I said no, and he basically had nothing to say, I called his manager, he started asking my questions like, am I experiencing headaches etc. Also, I have detectors in my house none of them have gone off. So you could imagine how I was feeling at this point. They said they would send out a new tech which turned out to be from their design department. Turned out the first technicians tools he was using was faulty and was not working properly. At the end of the day, this guy had me talked into a sale of 7K, and pretty much worked off my emotions and fear.

Luckily, I spoke with a friend, referred me to Wiley's and I got a second opinion right away, Mike with Wiley's came out right away, he was very knowledgeable, eased my mind and made me feel comfortable that I was safe. He went through my house checking for monoxide, no detection. He said I do not need to replace my heater, that my heater was working fine, there was no detection of carbon monoxide and when I do need to replace it, it would be around 4000, not 7000. I asked him if he thought I should have them service the unit just in case Sierra Air didn't do it right, he said he was not comfortable charging me for a service I did not need. He went further on to explain how the monoxide detectors work, what to do if one did go off and that if I needed anything to please reach out to him. When I asked a question, he knew the answer. I also have a friend that works at a plumbing company here in town and also said Wiley's is fantastic.

If you want someone you can trust and a company that is honest and doesn't work off commission, reach out to Wiley's they are the best and looks out for your safety and best interest

Extremely unprofessional, late, will never recommend this company to anyone. 3 day job took 3 weeks. Extremely unorganized. Do not use this company.

Bill was on time and friendly but the companies policy to not give a breakdown is concerning. I had a problem with my tankless water heater and by the time he came for the service it was was working. He fixed two small things that would keep it from happening again (I hope) it took about and hour and they charged me $800. Not reasonable and the cost of the two things he fixed was under $100. Good for you that you got me to pay that much but I will never use you again and I will never refer you to anyone else. Not worth it and the thanks for exploiting someone who needed hot water The only reason I gave you two stars because your guy was nice.

Mike and Joey (and Marco from Action Electric) did a great job. The replacement of a furnace and installation of new air conditioning took two days. The work area was cleaned up after each day and the installation looks nice and clean. More importantly the heater works and the air conditioner cools the house. Good job guys!

The technician’s were on time, professional and did an excellent job repairing the issue and cleaning the space when finish

My heater failed and needed a complete motor replacement the day I was was leaving for Christmas vacation. I called and told the dispatcher and they had someone at my house in an hour so I could make my holiday plans and avoid my pipes freezing! 10/10 service and will only use 4 Seasons in the future!

My Mom Tillie has been using this company for quite a few years to service her heater, ac unit and electric fireplace. This was my first time to be at her home during the inspection and cleaning of her heater and fireplace.Everything was done with great care, explaining everything and answering lots of questions.Ryan did a wonderful job and he was very professional, courteous and took the time to make sure all our questions and concerns were answered. I hope the next time we have the maintenance done we get to have Ryan come out.What a wonderful asset to your company and such a hard worker at his trade.Keep up the great work.

Very disappointed with Best. In 2011, Joe was the only plumber and was on fire to grow his 3 year old business. Now, he will not respond to a request about the descaling shutoff valves on the Rinnai he installed in 2011 so I can descale the unit. He never left instructions this needs to be done once a year along with replacing the water filter. (The unit is still working fine, but has never been serviced!). The lady in the office said they will NOT rpt NOT service this unit since it has been 11 years! (I know a much better company than Best that will descale the unit, but I am capable.)
When Joe removed the 90 gallon water heater it had water hammer suppressors on the hot and cold water lines. I asked about replacing these. His response “don’t worry about it”. I lived with water hammer for about 8 years and finally called him. He and 2 of his crew came to my house and put in a pressure regulating valve to reduce the water pressure. Now we all know this is not going to stop the water hammer, so they entered the crawl space and hammered the nails holding the pipe clamps. Joe pointed to the intake water line for the 3M water filter. More on this later. They did the attaboys and left, but I still had water hammering. Not good for washing machines, dishwashers and toilets.
So I called Jet plumbing and they came out right away and installed an expansion tank in the line before the 3M water filter where Joe had been pointing and voila, no more water hammer. It cost less than $300.
Thanks for nothing, Joe. I will figure out the descaling ports for my Rinnai.

As a Realtor I have great need for excellent trades people. Every time I use Hawthorne Plumbing, Heating and Cooling, I am 100% satisfied with their work and their customer service. And they are always responsive.

Bryan did excellent work. Happy he did my servicing.

They never git carpet on the rack ,you You got wait to get Service .