Best Plumbing Drain Cleaning in Reno NV

I had a clog somewhere between two bathrooms and Thayne came out within a couple of hours. We thought he would need to come back the next day with a camera and longer snake, but was able to get it cleared by dumping a 5 gallon bucket of hot water down one of the toilets. Their service call rate seems a bit high, but the prompt, courteous service made it worthwhile.

Very unprofessional technician and service provided by this company. My wife and I (no prior experience with plumbing) had installed a new kitchen sink in my mother's house and called NDI to inspect our handiwork and fix some leaks we couldn't figure out. The technician comes, fixes a few problems, and everything appears to be OK once he tests it. However, about half an hour after he leaves, one of the connections starts leaking again. I called the company back to inform them, and they said they had to rebill me to come out there and look at it again. The technician tells me that I had one incorrectly sized part (hat gasket) that came with my sink that he had noticed, and then he told me to go buy it at Lowe's and fix this issue myself. He said it would be cheaper than having them come out there again. He added that he had installed that wrong part that my sink came with because he didn't have the right sized gasket in his service vehicle, and that when he noticed there weren't any leaks, he thought he had (and I do quote) gotten lucky and made it work despite his using the wrong part.

I'm thinking - I just paid you for one hour's worth of labor so you could knowingly jam wrong parts into my sink and tell ME to go fix the problem myself? Despite the aggravation, I go ahead and purchase the part, install it ... and the sink still leaks. My mother is irate and calls NDI.

Next day, NDI (same technician) comes out there again once my mother complains to them. The tech inspects his work and now concludes that the sink is actually missing ANOTHER part (cardboard gasket) that he had not told me about either in person or over the phone. Interestingly, he also does not have this new part. He says he can fix it all, but again, NDI would have to bill us for labor. Having seen NDI's lack of professionalism and integrity, my mom and I opted not to take this route.

My recommendation: Do NOT use this company. From my experience, they do not appear to address customer concerns satisfactorily and seek to blame you (likely the less experienced and/or non-professional plumber, in most cases) for their negligence and mistakes. I would not have written this negative review had they gone back and fixed their mistake in good faith, but sadly, they did not take this honest route.

Rich is a gentleman, knows his business, actually a bit early, and a very fair businessman.
I will call him again!

They went above and beyond with getting a job done recently. They’re reliable and always get the job done right!

Updated review. They responded to the review and were professional and Courteous. Apologetic for the work and Fiji Ed all the issues and a couple of items that were not addresses this first time. Would defiantly recommend Had an appointment for some repairs thought the home. Mostly toilet repairs. They showed up on time and completed the tasks. It wasn’t until after they left we found the main fill valve they replaced in our daughters bathroom was left in the tub. The main toilet doesn’t flush properly and is crooked asu it sits on the floor. The sink in the master drains very slowly after they installed a new pop up. Hopefully this review and a call to have them back out will remedy the problems we are having

We contacted Weston Plumbing on the morning of September 5, 2017, which was our first day of School at the Tahoe Truckee School of Music!.
We had a clogged toilet which I had tried to fix myself with no luck.
Weston Plumbing got down there before our first student arrived that afternoon and quickly & completely solved the problem, much to our relief. Thank you so much! - Ben Martin, Director Tahoe Truckee School of Music

Rory got here fairly quick for dinner time on a Saturday night. His actions were even faster for a complicated problem that had waste water backing into a first floor tub. Since it wasn’t our first time, he scoped the problem and gave us an assessment of the necessity for future repairs. Rory is very professional and honest. An Expert Plumber.

4/22/19 - Deric came to my house this morning, accessed the situation, and promptly proceeded to get the part needed for my toilet flange repair. He kindly took photos of the pipe (in the crawl space under my house) so he could better explain the situation to me. He did a wonderful job of repairing the piece. He was prompt, efficient, and kind. I would rate this experience as a ten! I am so happy to have found a plumber whom I can trust!

I had some unexpected upsets with the plumbing in my household. Called jet plumbing on short notice and they sent someone out with a quickness. The person they sent out was named Nico and he was a outstanding young man with his professionalism and know how. He was something I felt comfortable with being in my home and explained the whole process and completed the job in a timely manner. Thanks Nico and jet plumbing!

David m did great job and very professional!

Thanks- Grace Kim

I've used Big Bear Plumbing for all my plumbing needs for a few years now and I've always been very pleased with their excellent work, customer service, and professionalism. They've helped this DIYer through a full bathroom remodel and kitchen remodel. They're great!

Okay it is Saturday morning and our main line is back up. We are knowing we have to call Gavin. Bullseye Plumbing is Gavin and he has been out plumber for over a decade. I never write reviews but since I am asking to come on a Saturday Morning on a vacation weekend and I know he will come and get right to it and we will talk and catch up. He simply does what a plumber does. When he can't do something he has recommended great people to do the job. What more do you want. I know and expect to pay more for this morning after all he is getting into my family's sewer lines.

Pat and John always do a great job.

Fast and friendly plumbers

Do NOT ever use this company. Incredibly unprofessional, did not fix our toilet and the refused to come back and finish the job. All Staff is super rude - could care less about anymore business( or reputation) Told me to Go spend my money elsewhere on a $1500 Job. Worst plumbing company in the area. Hope this helps anyone reading this in the future - avoid at all costs.

Lesson learned from using this company: If you get a quote for work to be performed, you'll pay that amount even if the job turns out to be significantly less than expected. I was quoted a job at $8,460 to add a clean-out pipe at our office. It took two techs 5 hours to complete the work. When I asked for a discount since the work was much easier than anticipated, I was told that the manager reviewed my request and no credit would be issued. If you want to pay the equivalent of $850 per hour per tech, that's up to you. I know that the right thing for the company to do would have been to discount the price. But I guess gouging customers is more important than doing what's right.