Description
Family owned and operated, Ira Hansen and Sons Plumbing has proudly served Northern Nevada since we opened our doors in 1986. Our priority is our customers, this is why we vow to provide the most innovative, effective solutions for all your plumbing needs.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24 Hour Emergency Plumbing Services, Any Plumbing Repair, Bath Remodel, Bathroom Plumbing, Bathroom Remodeling, Bathroom Remodeling & Renovation, Boiler Installation & Repair, Boiler Maintenance, Broken Pipes, Burst Pipes, Cleaning Water, Clogged Toilets, Commercial Plumbing, Commercial Plumbing System, Commercial Property, Drain Cleaning, Drain Cleaning Solutions, Drain Inspections, Emergency Plumbing, Emergency Plumbing Service, Emergency Response, Faucet & Sink Plumbing Services, Faucets, Fixtures, And Sinks, Free Home Plumbing, Free Home Plumbing Inspections, Gas Appliance, Gas Leak Detection, Gas Line Issue, Gas Line Leaks, Gas Line Repair & Installation, Gas Line Repair And Installation, General Plumbing Help, Home Plumbing, Home Plumbing Inspections, Hose Bib, Hose Bibb, Kitchen Plumbing, Kitchen Plumbing Services, Kitchen Sink, Lawn Care, Leaky Fixtures, Leaky Gas Line, Local Plumbing, Main Water Line, New Fixtures, New Fixtures Installing, New Hot Water Tank, New Kitchen, New Sink, Piping System, Plumbing Bathroom Remodeling, Plumbing Contractor's, Plumbing Drain Cleaning, Plumbing Hardware, Plumbing Inspections, Plumbing Issues, Plumbing Leak Repair, Plumbing Needs, Plumbing Problem, Plumbing Project, Plumbing Services Serving, Plumbing Solutions, Plumbing Trouble, Remodeled Kitchen, Remodeling Projects, Repair Job, Repair Or Replacement, Repiping, Replace A Sink, Residential And Commercial, Residential Leak Detection, Routine Maintenance, Septic Tank, Service Call, Sewer Line Repair, Sink Plumbing, Slab Leaks, Tankless Hot Water Heaters, Toilet Repair & Installation, Water & Gas Leak Detection, Water Damage, Water Heaters, Water Leak Detection, Water Leak Issues, Water Pressure, Whole House Repipe Services,
Reviews
Daniel Dinnell
4 years ago
Tracy and Larrisa did a good job for us. We got prompt service. We have no more leaking water!
I had Ira Plumbing come out and fix a drip from the faucet for my tub. They came out and gave a quote of $250, which to me seems high, but it needed to be fixed and I don’t have the time to have multiple companies come out and give me quotes to fix a faucet cartridge. So the person from Ira turns off the water and then proceeds to remove the handle for the faucet to access the cartridge. After doing so he lets me know he has to go into to town get the part. Which to me seemed strange, since I would have assumed they would carry some cartridges in their truck since I had told them the faucet was dripping and that seems to be the most common cause. As I am at home working while he goes back into town to get the part, I hear a very loud noise, which sounded almost like a tea kettle and when a car belt is squealing. Immediately I run downstairs to the water heater and unplug the recirculation pump since it was no longer getting water because the “plumber” had turned the water off to fix the faucet and never thought to check if there was a pump. After unplugging it I continued to wait for him to get back to make sure to voice my concerns that he may have damaged my recirc pump that is only a few months old. He didn’t really say anything except to ask if I unplugged it. To me he didn’t seem to care or even offer to go check it. He continues to fix the faucet and after he is done he asks me if I had plugged it back in and if not, that I could plug it back in since the water was turned back on. Also, he makes the comment that I should tell the plumber or make sure to unplug the pump before the water is turned off. I go plug in the pump and again voice my concerns that his screw up could have caused damage to my pump, which are not cheap. He basically asks me, the non plumber who paid to have a plumber come out to fix something, if it seemed to be working. Then sat there again not asking to check it out and make sure it seemed working properly. I paid to have a “professional”come out and fix an issue I had no time to fix. I should not have been asked or required to do anything involved in replacing the cartridges on my tub faucet. So in having Ira Hansen come out to fix a simple problem, I am now possibly left with a much bigger issue if there was damage to my pump from his incompetency. I even called and voiced my concerns with them to try and give them another chance to make things right, but have not received a call from the owner. I was told the owner would call me back and my message was left with him. I would not use this company and I cannot recommend them based on my experience.
Appreciated Connor calling with an estimated arrival time. He was knowledgeable with the issues that we were having with what we thought was the hot water heater. Turns out it was the recirculation pump that was making a lot of noise. He resolved the issue and we are extremely greatful.
A family friend who is a plumber recommended this company. I called the office thinking that an appointment would be scheduled in several days, but I was pleasantly surprised when Taylor told me that Mike would be at the house within an hour! He arrived less than a half hour later, found the water meter (I had no idea where it was), quickly diagnosed the problem, and went to buy the part that needed to be replaced. He called to let me know when he was headed back, then finished the repair in record time.Thank you, Taylor, for sending Mike so soon, and thank you, Mike, for being the best! I highly recommend this company! They have hardworking and honest people there.
Needed a leaky shower head fixed. Tracy was on time, very fast and clearly very knowledgeable.
Debbie Shattuck
9 months ago
Quick response time with this company. Always does a fantastic job with whatever it is we need done. Baustian was super knowledgeable and completed the job perfectly!
I've used Ira Hansen and Sons for over 30 years, and have always had great and prompt service on my personal residence as well as multiple rentals. Recently, I had a problematic faucet leak, that Tracy my plumber assigned to my case, went above and beyond trying to find parts for this old fixture and then when the initial fix didn't work, once again, went out of his way to make it right and took a personal interest in the project and saw it through to the end where we finally had a successful outcome. Throughout the communications were great. I think it's people like Tracy that have made Ira Hansen and Sons so successful over the years. I would highly recommend them for any of your plumbing needs.
Thanks Robin and Tracy for professionally and efficiently getting us back into hot water.
Thudguard USA
6 years ago
Tracy was very nice and professional. He knew what he was doing. The only issue I have is that it seemed rather expensive. It was a simple job of unclogging a toilet. It took about 15 minutes and the charge was $185.00. I think that I will check around next time if it is a routine job like this and probably be able to get it fixed much cheaper. I also got a quote to have two faucets and handles replaced in my bathroom. The quote was $400.00 for the labor not including the material cost. That seems very high for what should be a routine job that should not take more than an hour!
The best help and service I have seen in a long time. From the great service I received from Robin when I called to the tech that same to my home .Tracy he provided me with the info I needed and great jobinstalling it.I can use my new garbage disposal.A JOB WELL DONE.
Andrew Sepulveda
4 years ago
Tracy did a great job! He efficiently and effectively repaired the interior of our toilets as well as unclogged another one. On top of this, he was very friendly and I very much appreciated how helpful he was.
Matthew Keeler
5 years ago
Mike did a great job. He was quick, professional and knows what is needed for the job at hand.
I called IHS Plumbing for a small non-emergency job (which required special tools) on a Monday morning - thinking they would schedule me for later in the week. They were out in less than two hours - and Bryon was very professional, efficient and explained what he did in the repair. Based on my first experience - I would highly recommend them. . .
Matthew Smith
5 years ago
Our hot water stopped working early Saturday morning. I called just before 7:30 am and left a message. My call was returned within 5 minutes and they had a technician out to our house within the hour. Our technician was Thayne. He was super friendly and very knowledgeable. He was able to give us the options for getting the problem solved and was able to provide the pros and cons for each of the options. The work was done very quickly and we are very happy with the results.
Great job as always from a great company! I use them all the time for my business and at home. Andy Hume came out to the house and was great. He went over everything he was doing and explained all the cost up front. He came back out to the house a second time for a follow up. I would recommend this business!
Great experience working with them. Taylor was extremely helpful and patient on the phone and got me an appointment that day. Tracy did the job quickly and efficiently while thoroughly explaining the details of the work he was doing. Would definitely reccomend.
We found ourselves in a nasty spot with our sewer line backing up into the house. I called Ira Hansen Plumbing and was greeted by Taylor, who is very helpful and professional. She sent out Chaz to check our sewer drain. He was knowledgeable, courteous and very helpful. He was able to solve the problem very quickly, all while keeping me informed about the steps he was taking and had recommendations for upkeep for the future. Chaz was great, and I can't say enough good things about him. I will be requesting him for future jobs!
BJ Foster - Inspiring Changed Lives
4 months ago
Simpson did an amazing job to get us up and running again. He went above and beyond, was professional and worked swiftly. Thank you for your prompt service.
Called this morning and talked to Taylor in regards to noise I heard when turning on water. She immediately ask if she could have Tracy out to my house today between 11:00 am and 12:00 and would I be available? I get a call back at 10:30 and it's Tracy saying he's 10 minutes out, would that be ok? Heck Yes!Tracy showed up, tested my water pressure which was OK but did determine that I should think about changing out my 15 year old water heater as she's ending her serviceable life. On my list of things to get handled here in the next month and Ira Hansen Pluming and Tracy will get the job. Thanks again for Outstanding Service!Dave Alcorn
We asked Greg Baustian from Ira Hansen & Son's Plumbing troubleshoot a problem with our water pressure booster pump and then to correct the problems we were having. Greg is an experienced plumber and developed a good plan to take care of the problems and then performed the work. It was a significant job and the work product was excellent. The pump performs well and while it required extensive digging he restoed everything so that we can't tell where he dug. The repair was on budget and done quickly. I wouldn't hesitate to call Greg and Ira Hansen & Sons for plumbing work.
Laura Burchett
5 years ago
Thayne installed a tankless water heater, a garbage disposal and fixed a faucet for my son (who was at work) yesterday and did an awesome job. My son and I thank you and also thank Taylor for getting it scheduled so quickly. GREAT WORK!
John Lee Mullen Jr
5 years ago
Excellent fast service from Tracy and Robin. Appointment was scheduled for 12:00-1:00 PM, but Tracy got here early at 11:15 AM. and was done by 11:45 AM.
Beverly Feagans
2 years ago
Thanks to Ira Hansen Plumbing and Sean in particular, we have had
2 more toilets fixed and updated. We had unusual leaks, and issues
that SEAN stuck with until it was fixed perfectly. THANKS for being there
for us. Five stars for sure ! ! !
I stopped by their office because four other plumbing companies in Reno had failed to return our phone calls and I was in the area. Taylor was very helpful and set up an appointment early on the next work day after our holiday weekend. Tracy came by right on time and quickly analyzed the problem and gave me a quote for the work. He was finished is less than an hour and the work was done perfectly. I would strongly recommend Ira Hansen plumbing to anyone.
Silver Dwinell
7 months ago
I needed a natural gas line rerouted. From my inquiry phone call through the job completion, the customer service was outstanding. Jamin, the plumber, was very prompt (even early); he introduced himself with a confident yet professional handshake and a smile, and completed the work efficiently while respecting my home throughout the process. If/when I need plumbing work again, I will definitely use IHS plumbing and will request Jamin. It was refreshing to receive quality work driven by excellent customer service, which seems harder and harder to find anymore. But not with Ira Hansen Plumbing!
Jackie Taylor Vineis
5 years ago
My water heater was 15 years old and it was leaking from the bottom of the tank being corroded. I called IHS plumbing. Larissa was very helpful in arranging a time that they could come out. She was optimistic about the problem and that calmed my fears. The next day Thane came out and installed a new water heater the very next day. He answered all of my questions and did a great job installing the new water heater. Then he showed me the new parts he replaced and explained how to adjust the temperature of the water and how to light the pilot, etc.It's clear to me that IHS wants my business. And should I need a plumber in the future, I will be sure to use them.
Jim and Adele Barrett
5 years ago
Notso Spokane
4 years ago
Always helpful and friendly! Tracy didn't oversell; he fixed the issue quickly, provided feedback on possible items of interest and was just as professional as the other employees I've had the opportunity to speak with.
Doran Anderson
5 years ago
I was very happy with the work Mike from Ira Hansen and Sons Plumbing. He was on time, and did a great job!
Guy Covington
5 years ago
Tracy was early and professional. He made a good recommendation to replace the old toilet with a new one rather than rebuild the old toilet. Second time I have used IHS and both times technician tried to upsell me on a new water heater with mine working fine. Sounds like management has a spiff to sell new water heaters.
Had a water heater failure. Tracy and Taylor help fix it ASAP. Taylor seemed very professional and skilled in his work.
Brittany Faccinetti
a year ago
If I could give more than 5 stars, I would. Greg was extremely helpful from my first call into the office. I walked him through our two bathroom remodels. We live in an old home in the SW and was extremely knowledgeable about the workings of this era. Gave advice, communicated well each step of the process, walked me through his strategy. I will 100% utilize Greg and Ira Hansen again. He did a great job!
We had a water main break at my house. I gave a call and the team was able to come out the next morning when it was convenient for my work schedule. Throughout the entire process Andy has been nothing but amazing. Thoroughly explaining what he intends to do and he did it. Andy could literally do everything, from using an excavator, laying cement, wood work and the obvious plumbing. I was thoroughly impressed with his work. Andy worked diligently at my house and exceeded his goal of laying a brand new line and hooking up water back to my house. His original goal was three days.Lastly, I could tell that Andy did his best to leave things better than when he showed up.I'd also like to send my appreciation to the office staff, Larissa in particular who has been very responsive to my questions and requests.I highly recommend this local Reno Company!!!Fingers Crossed that I will not have plumbing problems in the future, but if I do, I know who I'll be calling first!!!Thank you again for the great service!!!
Donna Chouteau
4 years ago
I have used Ira Hansen and Sons Plumbing for 10+ years and have never been disappointed with the work they provide. Larissa that took my phone call was helpful in getting me an appointment right away. Tracy, the technician, was prompt and efficient. Had my new faucet installed in no time, including replacing the shut-off valves and waterlines under the sink. He also answered several questions with concerns I had in the rest of the house. Very pleased with their service.
Quick to show up (next day) and quick assessment and completion of the work. Tracy was a professional
Amy Jo Sitkoff
4 years ago
My mom called Taylor this morning and she answered right away and she sent Tracy within the next couple hours. Tracy fixed our leaking toilet very quickly and efficiently. The service from IRA Hansen & Sons Plumbing was excellent. Taylor and Tracy are very accommodating and kind. I would definitely recommend this company.
My bathtub faucet was off but water was flowing. I called IHS Plumbing and they sent somebody within a few hours. Tracy arrived with a smile and jumped right in. He completed the work in a timely and efficient matter. Thank you Tracy for making the repair quick and painless.Jamie,Sparks area
Ralph was enjoyable to converse with and efficient and did a good job. We will request Ralph next time.
Jarred Abernathy
a year ago
Sean Simpson just did a great job installing a brand new sump pump and a garbage disposal for me. Quick, honest, trustworthy, respectful, fair, professional are just some of the adjectives I might use to describe IHS plumbing.This place is on my bookmark list for life and Sean's business card will be saved in my business card box forever, or until we meet again, which will without a doubt be the very next time I need any kind of plumbing expertise.
Called IHS Plumbing when my water heater went out. Tracy answered the phone and told me to expect Taylor between 11:30 & 12:30. It was already 11:20 when I called. Within 20 minutes Taylor showed up. He showed me what needed to be done to replace my water heater & bring it up to code. His estimate is what I ended up paying once the new tank was installed a few hours later. He showed me how to start the new tank, ran all my hot water taps , and showed me how to drain tank to extend its life. I couldn't be happier with the service I received from both Tracy & Taylor.
Richard Delgadillo
2 years ago
Had a leak and Andy came to try and find it, he found it quickly and fixed it quickly. AlsoHe was very professional and respectful. Willdefinitely be using them again if I have any problems in the future.
Chantal Hendriks
a year ago
Tracy and Taylor were great to deal with. Quick and efficient! Thank you !Greg was great dealing with our complicated problem! I would definitely call him again!Vetter was great! Had our problem taken care of in no time!
Jeanette Lawson
5 years ago
Searching for a plumber is stessful. You never know what to expect. Thayne was very friendly & knowledgeable. I will defiantly call IH&S Plumbing for future projects.
ray oakeshott
4 years ago
As Always, Tracy and Taylor were very quick, thorough, and pleasant in helping me with a plumbing problem. This is a super company!!
Tracy and Taylor were big help today. They fit me into a very tight schedule. Thanks so much guys!!!
Thomas Moulton
5 months ago
He came in and fixed the problem on a very old boiler, my place now has heat thanks to you!
Called IRA Hansen Plumbing and Biondo came earlier then anticipated. Biondo was able to find the leak and explained everything exactly what was needed to be done. Pricing was extremely fair. Biondo was able to answer all my plumbing questions and concerns. Highly recommended.
Margaret Beckman
2 years ago
Sean Simpson was send to our home to tackle a hot water heater that was dripping from the recycling pump. He quickly diagnosed the problem and repaired it. We appreciate his quick response to our call.
called Ira Hansen and Son plumbing and talk to Taylor about a sink in kitchen needed to get fixed, got us appt. the next day was scheduled between 8 and 9 am Tracy showed up and had the job done in about 10 to 15 mins. very fast and clean. Very affordable pricing.
Hired Ira Hansen to replace my water heater. The technician, Frank Myers, did a great job from beginning to end. He was professional and did a very clean job. Overall great experience working with Ira Hansen
Larissa got me an appointment right away, Tracy was awesome and got a plastic bag out of my main line, which was very difficult. I am so thankful to both of them!!
David Costello
5 years ago
Tracy installed a new Hot Water Heater in what I considered a record time and gave an excellent explanation of all aspects. I would highly recommend him, thru his company - Ira Hansen & sons Plumbing, should you be in the need of work or consultation on work needed.
We were very impressed with this company overall. Robin was very attentive and kind regarding my concerns, and had a technician at our home within a couple of hours. Tracy showed up on time, diagnosed the issue, and had it resolved shortly thereafter. This is a very fair and professional company, and I would highly recommend them!
Andy was very helpful today. We appreciated him keeping us updated on when he would arrive and the work he did was completed efficiently. The scheduler, Tracy, was also very helpful.
Diane Baranowski
7 years ago
Sunday morning - water spewing across my garage from 2 sprung leaks at the top of my 10 yr old water heater. Called Ira and Alexis called me right back: she told me how to turn the water off and if I could get by till Monday a.m. I would not be paying time and a half - I said Great!. Their Man Tracy came out next day on the minute that they said the would, gave me a reasonable estimate and took care of the whole job within 2 hours. He even took me out to my curb and showed me how to turn off the whole house water if I should ever need to. What a gentleman! I could NOT be more gratified with the personal care and response and expertise Ira Hansen Plumbers showed me in my crisis.Thanks, Hansens for a job very well done! Diane Baranowski
The process was quick and easy. Taylor and Clarence did an excellent job in their customer service response and installation of my new kitchen faucet. Efficient, fast and friendly, will use them again in the future. Now I'll be truly happy if I don't get any after the plumber leaves, leaks! ;)
i was very pleased with IHS Plumbing,Tracy and Taylor were very helpful in solving my plumbing problem.It was very easy to get this job done.I am grateful for their care and knowledge,Thank you so much
Have used this company several times. Tracy did a very efficient job.
Betty
Tracy and Brian removed a large jetted tub from our master bathroom, and installed a sink with a pump in our basement. They did a great job and even cleaned everything after the work was complete. Love the sink and can't wait to add our new item into the master bath.
We had a major leak in our water main service line.Sean and IHS responded immediately and promptly to our call. Within a day we had a competitive estimate with a scope of work and completion date.The job was done efficiently, thoroughly and professionally! From beginning to end Sean kept us in the loop on the progress of the work. If we had questions he was always there to answer them no matter how minor they were.We feel very fortunate to have had the opportunity of working with Sean and his crew! If we need plumbing services in the future IHS will be our first call. We would definitely recommend IHS to our friends!
The service I received from Ira Hansen & Sons Plumbing was good. The technician was on time, coordinated the appointment well, and the service was fast and effective. He explained what he was doing, what to expect, and was honest about the possibilities that could occur. The price was fair as well. I will use Ira Hansen & Sons Plumbing exclusively and hope that the quality service and fair pricing continues.
William Graham
a year ago
Leak in the kitchen drain was repaired. Greg was on time, professional, and saved us a great deal of money. As far as I'm concerned, this is the only plumbing team I will be contacting from now on!
Tracy, Andy, Taylor, Thank You for your professional work and timely repairs. Daniel Clark
Called up Ira Hansen and Sons to get estimates for plumbing projects. The estimates that Aaron provided were extremely reasonable. We scheduled two of the three projects (being summer the third will wait until the fall). Aaron arrived and completed the installation of a new (and larger) pressure tank and re-plumbed the kitchen sink drain quickly and professionally. I look forwards to having him complete the third project, and get his estimates to make the waterfall shower functional.
It started out rocky when I had a repair done on my water heater, which shouldn't have been recommended in the first place by IHS but that person is no longer with them. When the inevitable happened and the water heater needed to be replaced, IHS did the right thing and credited the original repair toward the water heater replacement. Andy Hume was awesome to work with. He explained everything to me and I could tell he knew his craft very well. Within a few hours I had a new water heater installed and the old one hauled away. Andy provided me with tips and recommendations to keep this new water heater running optimally for many years and said to call him if I ever had any questions. Working with IHS and specifically Andy was like a T-Bone steak with all the trimmings, it was a complete service.
Troy Hubert (RNDM_TSK)
3 months ago
Baustian was fast and professional
Patricia Oor
10 months ago
I have used this company in the past. Always satisfied with the work done. But this time Greg went beyond and while under my house discovered a duct line that came off and told me what the issue was that contributed to it so I could get the company responsible to come back and fix it. He tried to put it back on for me, but we both knew it wouldn't hold. I will definitely use Ira and Sons Plumbing again.
Daly Costanza
4 years ago
Can't say enough about my positive experience with this company. Andy and Brandon were early to the appointment, informative of the process of performing diagnostics and the repair that would be needed. They're upfront about the costs and what that includes (you'll know what you're paying for). They're honest and educational (I learned more from them about plumbing than I thought I would ever know) so I can make an informed decision. This is a company that cares about their customers and keeping their customers repeat business. I'd call on IRA Hansen and Sons Plumbing for their services in a heartbeat!
Andy was professional and personal, great work done promptly.
They did an amazing job installing our new toilet that we bought at Western Nevada Supply on Rock Blvd.
James Kuykendall
4 years ago
Larissa and Tracy did an excellent job!! Thanks Ira for your voice.
Found this company from a google search with high ratings. 5 Star Service from the first call with Larissa who set up the appointment when Alex & Andy showed up on time and did a through diagnosis of the plumbing where there appeared to be a leak. After the final diagnosis of running all the water and drains there was not a plumbing related leak. This relieved my concerns of a leak. Thank you for the 5 star experience Ira Hansen & Sons for all my plumbing needs!
William Kendall
3 years ago
Jay came out to check what was wrong with our dishwasher; fixed it in about 30 seconds and did not charge me. I have used Ira Hansen at my home, rental and office for many years and have always been totally satisfied with their scheduling, service and cost. I won't use anyone else.
Susan Dickson-Hanchett
2 years ago
We used Hansen and Sons to run gas to the new range that we are having put in. Michael came out to quote and got back to me the very next day. I then went ahead and scheduled the work. Michael was very professional and he got the work done. The price was just what he said it would be. We were really happy with the work.
Stephanie Byers
4 years ago
Larissa and Tracy were the best when I called and needed help to get some plumbing done. They were extremely efficient, friendly and quick. They were great thanks for all your help.
Great service from Baustian and Ira Hansen & Sons! I had two other companies try and diagnose/fix the problem. One plumbing company said “there’s no problem” despite a puddle of water in the yard. The water company said it’s a landscaping/sprinkler issue. The landscaper tried a bandaid solution that didn’t work then admitted they didn’t know how to fix it. I resorted to turning off the sprinkler system and watering with a hose. This dragged for months between lengthy scheduling and missed appointments from other companies.Ira Hansen &Sons scheduled me within two days. Baustian figured out the problem and fixed it in a few hours. I now have go-to reliable plumbing help. Finally!!!
Jennifer Cole
4 years ago
Thanks to Larissa and Tracey for fast same day service.
Mike Callahan
5 years ago
I woke up this morning to cold water. Tried to re-light my water heater's pilot light to no avail. I called Ira Hansen and Son's and was pleasantly greeted and helped right away by Taylor who said she'd get someone out within an hour. That someone was Thayne who proved to be courteous, knowledgeable and throughly capable! Unfortunately my 16 year old water heater was done for, but Thayne expediently replaced it single-handedly in less than three hours! And the price was very reasonable! I'm very pleased! Great job guys!
Penelope Reardon
2 years ago
Ira Hansen Plumbing helped us with a kitchen and master bath remodel. Taylor was remarkably helpful with scheduling and the on site expertise of Sean was second to none. Sean's timely communication and service were outstanding. He helped trouble shoot issue after issue from beginning to end with patience and expertise. I would highly recommend Ira Hansen and Sean to anyone in need of Plumbing service.
Julie Johnston
7 years ago
Tracy responded to a service call and re-assembled a kitchen sink faucet for me using the cartridge and seals I had purchased for the rental house I am currently in. The job took about 10 minutes. Tracy was very pleasant, efficient and completed the project with no leaks.
Fast response and thorough sewer clean out. Thank you Biondo!
Irma Cardenas Cruz
a year ago
Baustian was great hard worker. He was very polite and helpful cleaned up after himself and left the job impeccable. Thank You!
Taylor was very courteous on the phone and Tracy was here in a flash. Tracy was very professional and quick in his job.
Jimjulie Earney
5 years ago
Great service! Called Taylor and within 45 minutes she had Tracy at my door. I need a quick valve fix. Tracy was very informative and fixed my issue within 10 minutes!! He did such a great job, that we had him install a new hot water heater before this one blew! Very reasonable, friendly and fast!! I would highly recommend them. Ask for Tracy!!
I had a great experience and will certainly use them next time I need help. We had some trouble with our water heater and they were able to troubleshoot our problem quickly for an extremely reasonable price. They also gave me a thorough answer and estimate on further repairs and updates if necessary.
9097 StorQuest-Reno/South Meadows
5 years ago
Tracy and Taylor were amazing and made our problem wash away quickly thanks for the awesome service and amazing adventure.
Ralph showed up on time and completed all the work we needed at our office quickly.
Taylor was great to help set up a service call. When Tracy came out to help with my garbage disposal he diagnosed the problem and very upfront with costs. He quickly installed a new one and cleaned up everything after he was done.I would highly recommend.
Ralph was great! He let me know what the problem was, the cause of it and how it could be fixed. He then got right to work! I appreciated his helpful communication.
Kimberly H Robinson
5 years ago
Thayne came and helped me by installing a new garbage disposal. He was efficient and friendly...great experience overall!! Would definitely recommend!!!
I just had Jay from Ira Hansen Plumbing come out to my house to hook up my washer and dryer.He was very knowledgeable and very friendly.l would recommend this company for any plumbing needs.He even told me things about me tankless water heater that needed to know.
Renee Whitney
5 years ago
Came home from a wknd away to a leaking hot water heater flooding my garage. Called IRAHansen plumbing after hours & very professional & kind receptionist, Taylor, quickly contacted one of their master plumbers, Jim, who in turn came out that evening & the next morning to remove & replace the leaking water heater. Very very professional & knowledgeable. Explained everything & went the extra mile in service. I highly recommend them.
I needed a new water heater in a rental so I contacted Ira Hansen Plumbing. For years, I have had horrible experiences with plumbers around Reno & Ira has great reviews so I gave them a try. The customer service (Robin) was friendly & I am happy with the work that Tracy did installing the heater...I strongly recommend this company.
Called in the morning and had my leaky hot water heater replaced by 2pm! Andy Hume called and said he could meet me earlier than planned which was great! Andy was thorough, professional, and didnt mind the beagle sniffing around. He showed me everything I needed to know about the heater and even wiped down the doors and water heater before leaving. If I need any work done in the future, I will be calling him for sure.
Julia Willmott
5 years ago
AMAZING experience and the best customer service! Tracy & Taylor made a terrible situation turn into a quick repair and an educational one too! Our outdoor irrigation pipe burst and Tracy was able to come over within hours to repair and teach us how to take better care of our outdoor water system and he even gave us some tips to keep our new water heater in great condition. Thank you for saving the day and doing it with a smile!! We will be better prepared for next winter and know who to call and recommend to anyone in need of a great plumber. THANK YOU.
Edward Salcido
4 years ago
I Could not be more pleased and impressed with the Professional Treatment I received from Tracy and Larrisa. I will never go anywhere else in the future for my plumbing needs!
Dave Wilkinson
5 years ago
I called as we found a leak problem that I couldn't fix after pulling off a wall during a remodel. We had to get it taken care of immediately, as we had other contractors coming the following day. We called and Robin was able to get someone out the same day ! Unheard of nowadays (your mileage may vary).Mike got hung up on a couple previous jobs, but kept in contact with us to let us know he would still be there to take care of our problem.Mike was fantastic - found the problem, fixed it, plus took care of another couple issues we had, even though it was much later in the day.What fantastic service in this day and age, even when all trades are busy in this booming economy. Thank you Ira Hansen and Sons (and especially Robin and Mike !!)
Katina Marble
4 years ago
Exceptional service! The receptionist had Andy out to my home within an hour and a half -- Andy was incredibly professional and polite. He explained everything that had happened to my toilet's seal in terms I could understand and his incredibly reasonable quote was exactly what I ended up paying. Service was swift and accurate and he gets extra bonus points for being kind to my son and allowing him to watch and be Luigi to his Mario. Will definitely call again when my next plumbing issue arises.
Eric Rodriques quickly diagnosed the problem and repaired it. He was a very pleasant professional.
Called to receive a quote on a Monday and was immediately transferred to Jerry. He was honest and transparent about the cost. We needed a kitchen sink and 4 bathroom sinks installed. I explained we weren't comfortable watching a youtube video to do the installation ourselves. 😊 I was able to schedule an appointment Friday.Jerry called me when he was on his way. When he arrived he was very polite and friendly. He wore a uniform shirt and was in a marked vehicle. (And a mask due to COVID.) I do pay attention to this because you never know whose going to show up at your door.I showed him what we needed done and he explained everything that he was going to do. His explanations were polite and non condescending which I appreciated.We didn't feel like we were taken advantage of and Jerry did a great job of cleaning his work areas. I could tell he takes great pride in his work.This was a great experience and I recommend Ira Hansen and Sons Plumbing for any plumbing needs!Thank you Jerry!
Patricia Jones
6 years ago
We called this morning and talked with Taylor. She was very courteous, friendlyThere was an opening about 2 and Tracy would be the service rep. Tracy called shortly after and said he was a head of schedule and as if we were home if it was ok to come early. It worked for us. Tracy was shown the issue and had it repaired in a matter of minutes. Neat, clean and also efficient. 5 star service for us. Thank you.
Barry & Ann Blough
6 months ago
Very happy with my experience with Ira Hansen & Sons. When I had called, Robin answer and she was very helpful, to see if they worked on mobile homes, she said yes. Robin turned me over to Tracy to schedule the day and time he would be out. When Tracy came out he called to make sure I was there and he had the right place and he was on time.I thank them both for the time and work and will recommend them to anyone and everyone that needs a plumber fast.
This is the second time we have used IHS Plumping. We were very pleased with service received from both Robin and Tracy. Friendly, knowledgeable on time service.
Traci Kattelman
2 years ago
Greg was on time and very professional. He had great communication explaining everything that he was doing. I would definitely recommend him to other customers.
Michelle Wuelzer
2 months ago
We bought a fixer upper recently and there were a few plumbing problems that we needed fixed. I called IHS Plumbing and right away they sent out Baustian. He has been very professional and knowledgeable. Baustian Will be my preferred Plumber from now on. I highly recommend IHS Plumbing!
Marvel Universe
11 months ago
Chazz can out to my residence right on time was very professional fixed and replaced everything with new parts I was very impressed with his work and professionalism definitely recommended IH&S to friends and family. From William
Sean McAndrew and Tyler did a great job installing a sink and Circulation pump in my garage. They were very professional and meticulous. It was obvious they take great pride in their work. I will definitely call IHS for all my plumbing needs.
Taylor and Tracy were both very pleasant to deal with. Tracy fixed two toilets and an outdoor faucet quickly, and explained what he was doing. I have used Ira Hansen plumbing before, and will definitely use them in the future.
Linda Mazzone
5 years ago
Thayne solved my problem quickly and maintained a kind, respectful demeanor. He was the best plumber I've had in awhile.
Nancy Rollins
8 months ago
Myers (Frankie) arrived on time, was very professional, discussed everything with us and then did one of the most professional installation jobs I've ever seen....and I spent my whole career working in the grades. Thank you!!
Cesar Marquez
2 years ago
Chas and Sean were great! Very professional, friendly and quick to repair my water heater.
I called the office after my water heater started leaking > it was time sensitive due to it flooding my bedroom. one of the techs was willing to work me in that day (housden) he figured out what the problem was and was able to stop anymore damage until we could fix it the next day. thank you housden and the office staff for being there when i needed you. i will be a future customer when i need any plumbing done in the future>
Claudia Rückert
a year ago
Really happy with Shawn from Ira Hansen and Sons. Professional, friendly, efficient, communicated everything clearly, and price seemed fair to me (it was about what I expected, but this was the first time I hired a plumber, so not much to compare it to). It was an overall smooth and good experience hiring a plumber for the first time.
I had a pipe burst in a cramped crawlspace and Ira Hansen and Sons was able to schedule me quickly. Vetter and his tech were able to find the leak and place a temporary cast while a full repair could be scheduled. They cut through a 4 concrete slab, repaired the pipes, installed a pressure regulator, and re-filled the concrete! They were prompt, professional, and extremely hard workers. Would highly recommend them for any plumbing repairs!
Harry Kindorf
3 years ago
Andy came to the home and added a hot/cold in our garage. He was professional, prepared and did an outstanding job. Highly recommended
Richard Steurer
6 years ago
Tracy was really knowledgeable and fast, couldn't ask for better service. Taylor was also helpful.
Nicole Alfaro
2 years ago
I contracted them to do my sewer line. The day before they were to come out to replace it, I get told that I need to call no dig at 611. In the middle of my work day I call no dig to be told that it is the company that is doing the digging that needs to make the call and that legally they need to come out and mark the spots at least two days before any work is to be done. I went with them because of their great reviews but could not believe their lack of knowledge on the sewer replacement and the no dig conditions that need to be met prior. I immediately canceled as I want a company that knows what they are doing and knows the legal restrictions.
He was able to find the parts that were needed. Friendly and patient.
Given a quote and told it would take all day. He finished in 4 hours. Said we'd get a detailed receipt the next day with a break down of parts, labor etc.Got the receipt with just a flat rate charge on it of the total price. When I called to inquire further, I was told that's how they always do it. I'm not disappointed in the work. Just feel like I was way over charged. Will get 3 bids from now on. Didn't this time as we've used them in the past and we're happy with the work. Felt comfortable using them with no other bids. Not any more.
Replaced PRV did a great job. Excellent service.
Annette Griffin
5 years ago
Ralph has been such a pleasure to have working for our sorority house. He is efficient, knowledgeable, never leaves a mess, comes on time, flexible, and his repairs are always exactly what was needed.
Thanks Tracy and Taylor at Hanzsen plumbing, knowledgeable, fast fair price
Anthony Velazquez
a year ago
They were supposed to fix a flooding and it lasted 2 weeks before it flooded again. Very poor service and when i called i was told they do not warranty thier work and they hung up on me!
I've had both Daniel and Andy out to our house to repair leaking toilets. Both of them were professional, knowledgeable and quick. I will use Ira Hansen & Sons Plumbing again!
Greg Baustain was a highly qualified technician who correctly analyzed my plumbing problems, fixing each one at the first attempt. He was also very polite and extremely careful working around the interior of my home. I am very happy with the workmanship and results-thanks again!
Chris Yamauchi
5 years ago
Called yesterday for an annual inspection, to fix a toilet, and a dripping faucet. Having been a charter member of Ira Hansen and Sons Plumbing since they started their annual inspection service they scheduled Tracy to arrive between 8:00 & 9:00 AM the next morning. Tracy showed up at 8:00 AM, performed the inspection, fixed the running toilet with an adjustment, tested the leaking faucet finding it not leaking anymore, and was done & gone in 45 min. I am an extremely happy camper with their service, and would recommend the outfit to family and friends alike without reservation.Called Friday, 3/3/17 to have Tracy install two new toilets replacing ones that had been installed by the builder 15 years ago. Tracy came out today, 3/6/17 as scheduled; removed the old toilets, and installed the new ones. Many thanks for a job well done.Called Friday 7/13/2018, 8:00AM for emergency service regarding a leaking water heater. Initially didn't have any technicians available, but Tracy fit me in, and arrived within an hour. I needed a replacement, so he was able to go and resolve his other appointment's problem, pick up a new water heater, return, and remove my old one, installed the new one, and was gone by 12:30PM. This meant I would have hot water in plenty of time for my out of town guests who were arriving by 3:30PM that day. I don't know why it invariably happens that things break down at the most inopportune times. But Tracy came to my rescue with flying colors, and as usual did an excellent job. I really should mention that it was Robin who facilitated locating Tracy, and enabling him to fit me in to his schedule.
Greg Baustian was on time and was able to fix the leak in the men's urinal quickly. I would use them again.
Mike was on time, friendly, professional and courteous. I needed help with a botched diy job, and he was efficient and even gave me a few pointers in case I decided to try something similar again. I think, however, I will just be calling this company for all my future plumbing needs!
Baustian provided friendly, efficient service.
Had a great experience with this company. I needed to re-route a gas line behind my oven and install a new sink/faucet/garbage disposal. Sean Simpson and Chaz were an amazing team who professionally and efficiently did the job in no time. Couldn't be happier, highly recommend this company. Thanks Sean and Chaz!
Ryan Uhlmeyer
6 years ago
Tracy and Taylor were great. Well within the time window I was told. Up front about everything. No surprises. Highly recommend this service.
Really enjoyed working with this crew through an escrow inspection. Andy, Daniel and Lionel know their stuff and were helpful informing us on where the house's plumbing stands. Unlike many other company's I've called on, they were quick to respond and inspect the property. As a realtor, it's appreciated. And as a homeowner, all the more so. Thanks guys
Excellent service from Tracy and Taylor!
Barry Barovick
4 years ago
Lian Christie
6 years ago
Very quick response time and great service! Ralph was extremely helpful, did excellent work and explained what causing the problem and what he did to fix the problem. He also took the time to look at other concerns I had related to water damage, and made very helpful referrals. What a great technician!
Could not be any happier then I am right now! Our home warranty company sent out 2 separate companies to repair our hot water heater with no success and way too much drama...and we were without hot water for over a week. I grew tired of the shenanigans and called Ira Hansen, who I have used MANY times and are my personal choice. I was so excited when Robin said that they were able to come out THAT DAY and replace the entire unit. Tracy was early, professional and so helpful with answering questions, helping us decide which unit to choose and getting things working quickly. He went over the new heater with me and made sure I knew how to easily use and maintain the new heater. I HIGHLY recommend this company.
virginia howell
5 years ago
Had an outside pipe leaking. They came an hour after I called, but it wasn't terrible, so they finished another job, came back first thing the next morning and fixed it. Mike explained to my spouse why it happened, and how to keep it from happening again . Very pleased with thier promptness and service.
Barbara Ludena
6 years ago
I called the office and Robin set me up an appointment the next day- outstanding. Tracy called me and came early and had my problem fixed in no time at all- superior workmanship. Thank you so much.
Sean S came to our house to repair a hose bib and rerun a line under the house. He did an excellent job. Very professional. The other person that came with Sean was Chaz. My compliments to both. I would trust Sean to do an excellent job again, anytime. Request him.
What a special young man that Ryan is. Checked everything to assure us of what we thought was the problem was not near as bad as we thought. Be sure he knows how much I appreciated him. I would always recommend Hansen!!!
Tracy and Taylor did an awesome job. Very professional, polite and Tracy was fast and efficient. They both explained everything to me, answered questions and did great work.
Julianne Bradford
a year ago
We had an issue with water hammer for almost a year and LaRue was able to figure out and fix it quickly. Wish I had called sooner, thank you!
Scott Farrell
6 years ago
Tracy and Taylor were great to work with,got me going same morning I called.I always call Hansen plumbing.
The service technician I dealt with, Ralph, was quick, courteous, and knowledgeable. He fixed my problem in a short amount of time and made suggestions to avoid future problems.
Caryl H Saunders
5 years ago
Twice Ralph from Ira Hanson and Sons plumbing has come to fix problems which presumably had been repaired by other plumbers but apparently had only been patched up, not repaired, causing me extra anguish and expense. If you want the job done right the FIRST time, I recommend you call Ralph at Ira Hanson. Caryl Saunders in Curti Ranch
Ritu Varma Dixon
7 months ago
I was very impressed by our serviceman Myers! He arrived earlier than expected and then gave me a good assessment of our issues as well as possible solutions. I was very pleased with Myers attention to detail in replacing 2 toilets for us. He was also really great with our new puppy, and it made all the difference to me that he was so friendly with our family. I will definitely use Ira Hansen Plumbing again!
awesome service! thank you Tracy and taylor.
Holly Valentine
9 months ago
Next day service during Thanksgiving week!! Tech arrived on time, assessed problem and quickly procured required parts. The price for kitchen sink drain pipe replacement was very fair especially considering the age of plumbing.
Hi -Plumber was very polite and capable. Listened and responded to all my remarks and questions and offered multiple solutions, while never skipping a beat. I requested a few areas to be tightened properly or “snugged up” rather, and a shower head tightened as well, all was rapidly remedied ! Without question I would use Ira Hanson and Sons again , and request the same Plumber.🤠 Thanks guys !
Kimberly Reynolds
2 years ago
Simpson came out and quickly fixed our toilet on the same day I called. We appreciated his prompt and friendly service.
The technician, Michael, went above and beyond to make sure I had a new, non leaking, kitchen faucet before he left. He arrived when he was expected and was pleasant to be around. The charge for installation was very reasonable. When I am ready to have faucets replaced in my bathroom I will call Ira Hansen and Sons Plumbing and ask for Michael.
I needed a new hot water heater asap and they made it happen that day. Great customer service from Taylor & Tracy was on time and a wonderful installer! I highly recommend them!
Cindy Peterson
4 years ago
01/16/19: For some reason, I was unable to write a new review so this is tagged on to my previous review. As usual, the service from Tracy was outstanding. I specifically asked for him because I knew the work would be done well with no BS on pricing, etc. I believe Taylor set up the appointment for me (in a professional and timely manner) and Larissa just tried to help me with my review.This is the third time I have used IHS Plumbing and I am very pleased. Tracy has been to our house twice and has always been very professional and does the work extremely well. This morning, Taylor promptly answered the phone and scheduled an appointment for the same day. No waiting, no hassles. And to top it off, Tracy was well ahead of schedule and was able to arrive two hours ahead of his scheduled time.
After calling this company, Fields was here a little earlier than specified and ready to go. He was very professional, and friendly. and knew his job. Easily Fixed the problem with the toilet.
I would highly recommend this company.
elizabeth rayburn
6 years ago
Bryon was fantastic!
I called for a shower head replacement. Myers came swiftly and got it done in less than 15 minutes that day. He was awesome, totally up front with all costs involved (very affordable and fair) and very courteous. I would recommend them for anything and will call them for all my plumbing needs in the future.
Had a residential issue that was concerning and through recommendation from family that has used Ira's services for the last 20+ years I called and scheduled and appointment for same day. Plumber Chaz ADDED to all the good things said about Ira's services. he was very communicative, very responsive, very customer centric, and actually cared not just about the issue but the post conditions. He suggested things to look out for prior to the same issue possibly happening again, and what follow ups he would recommend in the next few months. I was sold on Ira's already due to their reputation, but Chaz's EXTRA care will keep me coming back for ALL future work and I will recommend Ira's for all. As an executive a large global company the type of enthusiasm and care Chaz showed and gave for us is the type of quality I would want to keep on my team for as long as possible.
Kevin Simmons
11 months ago
Greg was awesome! Definitely was able to solve a very tough problem to diagnose.
Larissa in scheduling was super nice and friendly. She was able to get someone out to me within the hour for a garbage disposal install and to look at a continuously draining toilet.Tracy was our plumber and he was great. He didn’t charge us for the “easy fix” to the toilet and he gave me some tips about how to care for our new garbage disposal.Excellent customer service. I will definitely use them again.
Thayne was out yesterday and removed a dead water heater and installed a new 50 gallon propane heater. Once again Thayne did an outstanding job in a friendly, prompt and professional manner!
Mark Foxworth
6 years ago
Excellent service. I called to have several jobs done and got an appointment the same day. Tracy even called back with an earlier opening that came up! Taylor arrived on time and was professional informative and helpful. He got all three jobs done quickly and pleasant to work with. I was quite happy with the service.
Kaitlin Sweet
2 years ago
What a relief to have our toilet replaced! Sean Simpson was great to work with and he did a great job on the toilet install. He was very professional, clean, and informative on the steps of the process - from diagnosis to the actual replacement. I'm extremely happy. Thank you!
Victor Moreno
5 years ago
My water heater started leaking in my garage last week. I called and they sent Tracy the next afternoon. He did a great job. Polite and knowledgeable. Decent price. Will definitely recommend them. Thanks to all.
Sean S did a very professional job relocating my BBQ gas line. He reviewed everything with me and was quick to return with the materials and do the job. He is very courteous and easy to work with. I highly recommend Ira Hansen Plumbing.
Carolyn Henschel
a year ago
Shawn and Tyler just left my home,two very perfenional men, honest and it was nice having them in my home. I no longer worry about my plumbing.
Taylor was such a great help getting me an appointment the same day I called. I had no water coming into several faucets and toilets in my house. Tracy came out and immediately figured out what the problem was and had it fixed in no time. I will always call Ira Hansen Plumbing when I need a plumber.
BC “Neutralizer”
3 years ago
Took care of things quickly, responsive, and they actually followed up to my website inquiry very fast, showed up the next morning and fixed the issue. Would definitely use these guys again. Andrew was awesome, thank you.
Ralph came out to add a new sink at my business. He was very professional and went right to work getting the job done. I will use Ira Hansen Plumbing again and would definitely recommend them.
Sean Mcandrews did a whole house repipe for us earlier. We asked him to come back and set a new tub for us. He did a great job working with the old plumbing and getting the new tub in. He went above that by exchanging the trim kit that he had left us with during the repipe for one that matched the tub of the tub we picked out. We decided to remove the old cast iron tub ourselves ahead of him setting the tub and he gave us great advice on how to do that which saved us significant effort.We will continue using Ira Hansen and Sons for our plumbing needs. Nice work guys! (and Sean in particular :) )
Rhiannon Broersma
4 years ago
Larrisa and Tracy with IH&S plumbing were awesome. Easy to schedule an appointment. Pricing was affordable. The plumber was honest, respectful and completed the work quickly. Would definitely recommend this company.
Michael McClain
11 months ago
Baustian was perfectly on time as scheduled. He was professional and explained everything he was doing. He also answered all of my questions about the new Delta faucet. We would recommend him and his company and will most likely use them again in the future.
Barb Eustaquio
5 years ago
My parents needed some plumbing work done and they wanted me to write a review for them. They said the plumber was friendly, prompt, fair and they loved the work he did.
Corinne Taylor
2 years ago
Greg arrived on time, was knowledgeable, efficient, and professional.
Friendly, efficient, competent.
technicalknockout
4 years ago
Great company i have rental on Sparks needed a plumberLooked st reviews and chose HansenFrom Taylor in the office to Clarence who did the work they were friendly efficient and reasonably pricedHighly recommend
Greg was great, friendly, patient and quick. He explained throughly about the job. Will definitely call them back for future repairs.
Larrisa was very helpful and transparent over the phone regarding our options and scheduling. Tracy arrived early, was very efficient and friendly, and walked us through future maintenance and safety items. We could not be more happy with their service!
Matt Duplantis
6 months ago
Chaz showed up less than an hour after calling late in the afternoon, immediately diagnosed the issue, and proceeded to resolve the issue. Extremely professional and excellent service. I've used Ira Hansen & Sons Plumbing multiple times and this was the best.
papa murphys
4 months ago
Myers did a great job fast and friendly service
Kathy Folkers
4 years ago
I had a clogged sink that I could not fix myself. Ira Hansen has done work for us in the past so they were the first pluming company that came to mind to call. Taylor answered the phone and set me up for an appointment. She was nice and very professional. Tracy showed up on time and got to work fixing the clog. He also gave me some very helpful hint to keep my drains clear. I would recommend this company for any of your plumbing need.
I just had one of the best plumbing service experiences ever with Ira Hansen and Son's. Their technician/plumber Jay was so professional and did a great job for me. I highly recommend using IH&S
Adelle Naylor
5 years ago
Bryon was professional and courteous. He helped us to replace our water heater. We are so appreciative of his hard work and help to us. We will definitely use Ira Hansen and Sons Plumbing again if needed.
Patty Radovan
5 years ago
I have used Ira Hansen Plumbing for several years and always appreciate their responsiveness and pleasant, knowledgeable staff. My hot water heater went out on Sunday and called to have it replaced. Larrisa quickly responded within a few minutes of receiving my voicemail and scheduled Tracy to be at my home first thing Monday morning. Tracy was on time, professional and quickly had the new water heater replaced. Thank you!
I had a bad experience with these guys. I called them because my water heater was leaking. Jason came out and said the valve was bad but didn't have the part on his truck. He went to Home Depot and purchased the part, returned and installed it. Next day water heater is still leaking. I called again and asked for a different service tech. I was told that if they sent another tech I would be charged another service charge. To avoid the additional $100 I agreed to let Jason return. This time he decided it was a different thing and fixed it. But I got billed for another service call. NOT HAPPY. I've called and talked to them about it but they insist that I owe them for two service calls for the same thing.
Tracie Chambers
6 years ago
Bryon was great! Gave us a price over the phone, and was able to do the job the same day we requested it. Was very professional, and reinstalled our 3 toilets with no problem, and in great time. We will recommend him, and Ira Hansen and Sons to anyone who asks! Thanks Bryon!
Wayne Brander
2 months ago
Chaz was awesome! Very knowledgeable and the repair was simple and done on time and scheduling was easy. Thanks again Chaz!
Can't say enough about Thayne with IHS Plumbing. Great service, very professional. Kept me informed on when he would arrive. Handled my pump plumbing projects very efficiently. Will not hesitate to use this company again. Thank You..
We have had Baustain come to our house many times for different issues. We always request him because he is very efficient and quite knowledgeable and he always cleans up after himself. We highly recommend him!
Jim Stasiowski
4 years ago
We called IHS Monday morning and spoke with Taylor. She surprised us by saying Tracy, who has helped us in the past, would be at our house almost immediately. When Tracy arrived, he swiftly got to work and completed four tasks efficiently and with a smile on his face. We'll definitely call IHS again if we need plumbing help.
Our company (Biomat - Reno) had a valve break which caused flooding in our center. The response was quick, the work done was efficient and reasonably priced. Many thanks to the plumbing technician-Ralph!
Thane came out to help reseat a toilet that was loose. & to install a new flushing valve he was very professional and took the extra time to get the job done right. Would highly recommend this service.
We had a leak that we could not identify. Our technician was Very thorough, identified the problem was friendly and walked me through all of my options
Blake Maldonado
11 months ago
First time going with them for the company I work for. Was told it would be 280 dollars to come fix it. Ended up being 600 dollars to fix a small part and for them to go up and shut off the water supply which we took the time to get them up there. The next day still had a leak. Was told it was a whole different problem from what they fixed.
Joseph Lavallee
a year ago
I like the speedy service that Ira Hansen and Sons Plumbing provides. I also use them for my other properties.
Margaret Bouzek
a month ago
Our technician Hopkins was excellent at his diagnosis of our garbage disposal problem. He installed a new disposal and we are good to go!
Meadow Wood Crown Plaza
4 years ago
Ralph is very good at his job! He is helpful and friendly and goes the extra mile! I have had several interactions with Ralph, and they have all been positive.
Scott Seidenstricker
a year ago
Dani, the second female plumber I have had is great. We have very high-end fixtures and toilets, and she did a great job, pays attention to detail and gets the job done correctly!
He was informative and thorough. Easy to talk to and I was able to understand it. I highly recommend Baustian and IRA Hansen Plumbing for your Plumbing needs.
Five stars for Ira Hansen &Sons plumbing. I called the office and spoke to Robin who was polite and very efficient. Tracy came today and i was very impressed by his professionalism and honesty.If you need a plumber do not look any further and call IRA Hansen and Sons Plumbing
LaVonne DeLong
6 years ago
Tracy made it to our house in a timely manner. He was polite and wiped off his feet at the door. This is a company that I will continue to use when needed because of Tracy. Thank you Tracy for your wonderful service. We now have running water in our master bath shower and tub. Keep up the good work. Thanks again
I called and left a message in the morning, and Taylor called me back very quickly and set up a same day appointment for the afternoon. She was very professional and courteous. Tracy, the plumber that would be coming out, called a little later to say he was running ahead of schedule and could come sooner if we were home, which worked out great! Tracy was awesome!! Very knowledgeable and explained everything he was doing. Very efficient and polite. Five stars!
Marsha Harris
5 years ago
Tracy was extremely capable at diagnosing and fixing our problem. He was very thorough in checking our entire system and kept me advised all through the process of discovery and repair. And he was very prompt in arriving on the job. Thanks.
I recently had a water heater replaced. Thayne was very courteous and knowledgeable. He completed the job quickly and cleanly. Even gave me a good price for the job. At the end of the job, he took the time to explain the fetchers and warranty's.I highly recommend IH&S PlumbingTom
Sean Simpson was on time and very Professional..Thank you
Kelle Morton
6 months ago
I called Hansen Plumbing this morning and was able to get service in a couple hours. (Unlike another plumbing company who said it would be a week out.) Sean and Chaz came out to my house to diagnose a sewer smell and gurgling noise in my bathroom.They were professional and friendly. They worked together as a team to brainstorm the problem and were able to come up with a solution quickly. I thought I needed the main line cleaned out but it was a P joint problem in the shower we rarely use. They know what they are doing and were honest. They crawled under the house and even checked out the pipes underneath to make sure there were no leaks. Thank you, thank you!! We will certainly call again!
Sarah Freshner
a year ago
I had an issue with my shower not draining and so I called to set up ab appointment, they were close when I called, but I got a very timely call back and was able to schedule an appointment for the next day. Rodriguez was the technician that came to help and he did such a fast and thorough job. He was very informative and even gave me some advice on how to prevent the clog from happening too often going forward. I felt the price was fair for the work, will definitely use Ira and Sons for any other plumbing issue that comes up, and would recommend this company to anyone who has plumbing issues they need solved quickly!
weston hatten
9 months ago
Myers was awesome! Showed up and got to work immediately. Fixed a shower drain leaking through to the bottom floor
Pete Karaglanis
7 years ago
Didn't try to sell service we didn't need. Just a loose wire!
Ralph was Great.
Highly recommended! Tracy did a great job, and had extra time left to take care of a few other small items as well. Thanks!
Tracy was very helpful with information with my faucet.
Tracy was very prompt and approachable when he arrived to our house, easy to talk and listen to, clear with what caused our plumbing problem, advised us on how we could prevent further plumbing damage and gave us referrals on who could fix our drywall. He also gave us a recommendation and quoted us on providing us with a water heater replacement in the future.
Catherine Farahi
5 years ago
I had a great experience with Tracy as my plumber today and always as well as Ralph who came at a moments notice for an extra hand.
Thanks for hiring the right people as your employees.
Catherine Farahi
So fast and easy, the best experience I’ve ever had with a plumber. Thank you Sean, would definitely recommend these guys to anyone needing service.
Baustain is very professional , i do recommend him . and Ira Hansen and Sons plumbing
Erik was very friendly, respectful, and informative.
Trevlig Pearson
6 years ago
Tracy was amazingly quick and solved our problems immediately. He was helpful in other areas besides just about what we called. Debbie is also wonderful on the phone.
JoAnna M. Flores
5 years ago
Daniel Gonzalez
10 months ago
Greg Baustian was my technician and was very knowledgeable, efficient, courteous and professional. Will definitely use him again for future repairs. Thank You!!
Kyle Crutcher
7 months ago
Fast response, honest assessment of problem
We've been in a remodel project at our church for a while & hit a plumbing snag. Fortunately, we know who to call. Ira Hansen & Sons. Aaron came out & moved 2 drains for us, & set up the rest of the piping for our new drinking fountain installation. Thanks Aaron!
Melissa Wyatt
9 months ago
Extremely happy with the service we received from Ira Hansen and Sons Plumbing. Chaz was amazing and so professional. I highly recommend this company for your plumbing needs.
Virginia Recanzone
a year ago
Was completely satisfied with the work done by Larue who is friendy and exxplained to me what the problem was and fixed it in a short time.
This was the 2nd time I had someone from Ira Hansens come out and I didn’t hesitate to call again, as I really appreciated the honesty I got in solving a leak the first go round. So thank you CJ and Taylor for the prompt response and good work. CJ was friendly and fast and got what I needed done. Can’t ask for more.
Gisela Sullens
4 years ago
After speaking to Larrisa, who was friendly, very helpful and competent, on a Friday afternoon, she was able to get us an appointment with Tracy first thing on Monday morning.Tracy arrived on time. He was very knowledgeable, curtious, friendly and was able to explain the problem and fix it in record time. Thank you both for helping and fixing the problem so efficiently.
Thank you so much Tracy and Larissa for your professionalism and expertise!
Debra Gill-paszek
4 years ago
Had Andy out 2 times for separate issues. He called ahead was on time, very professional!! Very happy with the company Deb Paszek
Danielle was on time, made repairs quickly , answered my questions and was friendly. Thank you!
Ana Anderson
2 months ago
Vetter was professional, friendly and nice. He listened to what we were experiencing and offered us some options regarding our water heater. He let us know the approximate cost and how many people it would take to replace and install it. They were training a new person but they all worked quickly and efficiently to get the job done in a short amount of time.We’ve used Ira Hansen in the past and we’ll continue to call on them again. We highly recommend them. Thank you.
I walked into my bathroom and the floor was flooded. As always I called Hansen and Tracy was here within the hour. He was very tollerent of my two yappy little dogs and he did a great job.😊
Frank McElfish
5 years ago
Ralph is the technician that performed the work at our home. He was thorough and knowledgeable about what was to be done to fix the problem and made suggestions for future work. He not only identified the problems but re-configured the plumbing to better enable access to all equipment.Taylor answered my call for service and very quickly matched our location to where Ralph was finishing another job. She was able to schedule our repairs even thought it was on a Friday afternoon. She efficiently responded to our plumbing problem and ensured us of an arrival time within a one hour period.
Sally Dickson
4 years ago
Yesterday we had problems with our toilet and IHS plumbing came over to fix it. Tracy was our service man He not only acted in a professional manner, he did an excellent job. The best thing was I thought I felt he was totally honest. That’s a perfect combination. I would recommend Tracy to anyone
Echo Callahan
5 years ago
Thank you, Tracy and Taylor! You both were courteous and professional! I appreciate. I appreciate the jobs each of you did!
While installing a new sink we found out we needed two new water lines. Plus there was a small leak. I used the online appointment request late Monday night and was called at opening on Tuesday morning. They were able to set up an appointment for that Thursday when it worked for me. The tech was perfectly on time and the office ladies were very attentive. The tech was knowledgeable and extremely fast. Thank you for being able to help with my tight schedule.
Kelly McCarthy
6 years ago
The gentleman was polite and did a good job, but the charges were outrageous. $275.00 for 20 minute job Literally putting in new faucet ( yes I timed it). You would think this was Beverly Hills. Holy Crap! It's Reno.
Mary Matossian
a month ago
Greg & Baustian came prepared to work & finish a complex Filter system. While they were here, other plumbing concerns got addressed as well. They were professional, Experienced, knowledgeable & Courteous!! Thank you!
The best plumbing company in Reno!!!!
In time and competent.
Shea has replaced a gas pipe behind the stove and hooked the bbq to a natural gas. He is installing a kitchen sink and a bar sink. Shea is always on time, pleasant and knowledgeable.
joseph a viscuso
5 years ago
first time using IHS plumbing, tracy and larrisa were very professional and very imformative ..... job well done... thank you..JOSEPH A VISCUSO.......,plumbing
Thomas Brenzovich
2 years ago
Sean and Chaz did an outstanding job replacing my bathroom faucet, it was not an easy task since it was the original and connects were difficult to dis-connect. Very professional, would recommend to friends and family.
William Morgan
5 years ago
Arrived on time and did a great job.
Aaron came out yesterday to fix my steam unit. Turned out it was mice that had eat'n through the wiring. He had already ordered new wire, harness, control unit and had it with him. The job took longer than had hope for, and rather than leave in the middle of a difficult situation, Aaron pushed back his next appointment to finish a hard job. I respect that very much as a homeowner looking for qualified people to do a good job. I hope the next job he had to go to understood what he did and why. I recommend IHP and Aaron. Good job, Aaron. And thanks.
Sean Mcandrew and Arrow were professional and courteous. On time and extremely helpful, answering all of our questions. We would definitely recommend Ira Hansen and Sons Plumbing to anyone looking for quality work.
Richard Hollenberg
5 years ago
I am very happy with the service that Thayne of Ira Hansen and Sons Plumbing provided. Because my water heater was 22 years old I decided to replace it before it broke. I had to wait days for estimates from other plumbing companies because it wasn't an emergency. Thayne gave me an estimate over the phone (which was $1000 less than the other estimate I waited for) Wednesday morning and was out that afternoon to do a very clean and timely install. Thank you!
Shawn did a very good job replacing our kitchen sink. He was on time and did a professional job.
update (5/12/13)Everything about my dealing with Ira Hansen and Sons Plumbing was an exceptional experience-- from my interaction with the Taylor, the pleasant scheduler in the office, to Ralph, our experienced plumber. Ralph was outstanding in handling the complicated plumbing work for my home renovation. He was skilled, friendly, knowledgeable and efficient. I feel fortunate to have had him on the job and will definitely request him and his company for any plumbing needs in the future. Again....outstanding!----------------------Our hot water tank of 22 years was finally failing. I called Ira Hansen and Sons Plumbing to schedule the installation of a new unit. The person answering my phone call was very friendly an professional, scheduling their plumber, Tracey, to come out the next day. The install was seamless. Tracey was friendly, courteous and professional, taking the time to patiently answer my questions in the operation of the new unit. I couldn't be happier with the whole experience and would definitely use them again.
thirdsquirrel
10 months ago
Great job done quickly!
Johannes Wigand
5 years ago
We had to have a leaky faucet & its pipeworks replaced under the sink. We got a prompt appt. & Tracy was ahead of time (tho that could've been a problem if we weren't home already). Quick, friendly & efficient service -- from the call with Taylor to the service by Tracy -- tho rather costly.
David Schmidt
7 months ago
One of their plumbers, Shae Vetter, helped me out with a couple toilet installations. He was polite and cheerful, got the work done efficiently and without any issues, and even helped out when I asked with a few tips for drain maintenance and recommendations for additional upgrades when I asked. I will definitely use these guys again in the future!
I had a drain clogged and Niemeyer and Sean were able to get it fixed.
Michael Seibert
5 years ago
Friendly, prompt & on-time service and saved a bunch of money by repairing old water heater instead of replacing
Brandy Jordan
6 years ago
Tracy came out when we had a sudden water leak in the house. He arrived on time, was respectful, friendly and very knowledgeable. Pricing seemed standard/going rate and he was upfront with exactly what the cost would be every step of the way. No surprises. Happy to have a great company to call should I ever need services. A+++++
Dianna Cacciabaudo
6 years ago
Tracy was awesome! So helpful on a night phone call in giving instructions for turning the water off at my water heater and being on time early this morning to fix my problem and install a new WH. I felt very comfortable having him at my home. He gave me very valuable information regarding my new unit to help extend the life of the my new WH. Thank you Tracy!
Benjamin Lemon
a year ago
Ira Hansen and Sons Plumbing have been a family go to for years. They are responsive, professional, and fast. LaRue went out of her way to replace a water heater for me even though their shop was very busy. They are upfront with their pricing, and you get exactly what you've paid for done right.
Dave Anderson
2 years ago
I've had an issue with a leaky upstairs shower than was dripping into a closet downstairs. One phone call and they had Michael out to do the repair later that same day. Problem solved! Highly recommended - I would use them again!
C MASON FORKEY
4 years ago
I called Larissa in the office around 9:30 AM and I had Tracy here seem to my needs at 12 o’clock my toilet was replaced everything was clean neat and fast and it was a very good experience and I would recommend them highly!
The plumber was pleasant, clean, and efficient. He answered all my questions, ordered and picked up replacement parts for water heater, and had the problem fixed within a couple hours.
Jeremy Trader
7 months ago
Fields and his fellow technician certainly went the extra mile for us when we were in desperate need of major repairs! I've used Ira Hansen & Sons Plumbing in the past and I'll continue to use them in the future.
I called in on a Friday morning and spoke to Taylor. She booked an appointment for me the same afternoon. The tech, Tracy, was able to diagnose and fix the problem within less than 30 minutes. Great attitude and service from both of these employees...thanks to you both. I will gladly recommend your company to everyone.
Tracy & Taylor did us right. New bathroom sink faucet looks and works great!
Priscilla Chau
4 years ago
Great company with prompt services. Called in spoke to Taylor and she would able to send CJ the next day. No travel time fee and gave free estimate prior to do the work. CJ is very professional. He took his time explained, answered my questions and fixed the problem. Will definitely use them again and strongly recommend them to families and friends.
Tracy was very professional in his installation. The lady who dispatched Tracy was very courteous and quick to find an available serviceman.
Jeff Neilson
11 months ago
Very good service. On time.
JON TAPANAINEN
4 years ago
Thayne was extremely helpful and professional in resolving my tenant's failure to properly drain my Back Flow Preventor for the winter months. His attention to detail in replacing the BFP and ensuring the sprinkler system was operating correctly when he finished was appreciated and over the top in customer satisfaction. I strongly recommend Ira Hansen Plumbing to anyone who has plumbing issues.
Yvonne Washington
5 years ago
My repair contractor Thayne from IHS Plumbing was cordial, professional an delightful to work with, he repaired both my toilets an it was a mess, but with great. Expertise I would recommend all future an existing customer to ask for Thayne by name. It’s worth having an amazing professional plumber. An timely.Sincerely Yvonne W
Ruth Gillings
4 years ago
Tracy, Chad, and Ryan have worked at my house and have done a great job. Larissa is great on the customer service end. Thanks.
Suzanne Barnett
5 years ago
A shout out to Clarence. I appreciated a call the morning of my appointment to confirm the time he would arrive. He was very courteous and tidy while making the repair.Thank you!
Ralph really helped me out! He came out the day i called and gave me an estimate less than 1/2 of another company. He was back the next day to replace a whole sewer line underneath the house. I'm grateful and happy with the whole thing.
Taylor was very nice and Tracy the plumber was very efficient and knowledgeable. He also got here around the time Taylor said he would, and he gave me an estimate before he started so there would be no surprises at the end. We will use this contractor for our plumbing needs in the future.
Michell Crane
4 years ago
Tracy was wonderful during our bathroom flood. He took time to show us different things about our water system. His patience greatly appreciated! Thank you!
From the moment Taylor answered the phone until Tracy was at my door the service and knowledge were amazing!!! Thank you both for fixing our hot water heater issues!!
Fernanda Alvarenga Guzmán
7 months ago
A great experience! Baustian was on time and did incredible work! We're satisfied he got done all the job for our house. I will recommend it again!
Christa Gillett
7 years ago
Tracy came out and fixed a leak in my bathroom very friendly and made my life much easier. I would highly recommended and will be using them for all my plumbing needs .thank you !
Technician was awesome. Robles was very courteous and professional. I am very satisfied with the service that I have received in the past with Ira Hansen plumbing.
George K 11 Bravo
7 years ago
Had a problem with one of my sprinkler valves, changed diaphragm and solenoid myself, but that did not solve the problem. Called Ira Hansen and Sons after hours, left message, they called back and had Aaron come out the next day. He was courteous, quick and efficient. I suggested that I buy the parts and he would do the labor and install, he had it fixed within an hour, would have taken me 4 times that long. System works fine and now I can sleep at night, my wife is happy as well. Great work at fair price, would highly recommend
My husband noticed a leak under our condo. I called IHS plumbing and they were here the next day. Taylor was a sweetheart on the phone and was very helpful. Tracy and Mike came out and diagnosed our problem. Quotes us. Then fixed our plumbing issue. This is a huge relief to us! Thank you so much for the awesome work!I highly recommend. Friendly professional staff and great prices.
Allan Walters
a month ago
The plumber arrived on time and did a great job! Exactly what we needed. He was professional and got the job done in good time.
Luke B. From Ira Hansen Plumbing really helped me out. He went above and beyond with my toilet situation. It's a Flushmate nightmare and won't bore with details. He picked a toilet up I ordered online and installed it for a good price. He even showed me what to do on my 2nd toilet when I get a repair kit. I will call Ira Hansen Plumbing again and request Luke. I am a very pleased customer!
Greg Basutian was helpful, courteous and informative on the work that needed to be done.
rich zimmerman
a year ago
Since I work week days 8:30 - 5pm, Taylor was great helping get someone over Saturday morning. Tracy was prompt, courteous and efficient. He explained what the problem was and changed my outside faucets for me. He was careful about bringing dirt on to my carpets and floor.He also explained that about my 10 year old gas water heater, which has never been drained and not being up to code. I'm looking into that matter. I was very pleased with the service I received.
Sink was not draining, they showed up early and we're fast with the fix
Danielle did such a great job! Pleasure to work with, communicated on when they would be here, and what work needed to be done.
Trisha Van Every
4 years ago
Tracy set us up right away. Taylor showed up right on time, completed the repairs and provided several good tips and suggestions.
Greg Bastian was awesome. On time, professional and courteous. Would call him again for help. We highly recommend hansen and Greg.
Baustain did a very good job on the replacement of the drain valve on our water heater. He took time to answer our questions and assist with this flushing the water heater.
Taylor Schultz
5 years ago
We had a clogged sink and a leaky faucet. I call IHS and Taylor was very helpful in getting someone right out to fix. Tracy was plumber sent to our house. He was extremely helpful and polite. He had everything fixed quickly. I would highly recommend IHS Plumbing and will always ask for Tracy.
Patrick Kelly
2 years ago
Greg arrived on time and surveyed the work to be done. He gave me an estimate of the cost and finished the two jobs efficiently and quickly, within 30 minutes. I am very satisfied with his work. I've used Ira Hansen Plumbing before and will do so again. I highly recommend this company.
Don Sifuentes
7 years ago
Needed some work on the kitchen sink. Tracy came to our house in a timely manner and repaired everything quickly and to our satisfaction. Thank you very much.
We had a problem with our kitchen sink/garbage disposal last evening. Today we called for someone to come check it out. Between Larissa and Tracy our problem was fixed promptly the same day of the call. Tracy had it solved in 10 minutes. He explained a lot and was very knowledgeable. I would use the services of this company again.
Crystal Stockwell
2 years ago
Great company. They did outdoor natural gas work for us, digging deep in the ground and going under the house. Best price we found and great, quality work. One of the employees, Sean ......, did the job with a little help from laborers for the digging. He was personable and great to work with. If the rest of the company is like Sean, I couldn't imagine doing work with any other plumber than with this company. Highly recommended and they will be the first plumber we contact for future work.
Cynthia Bashford
5 years ago
Ralph made a thorough inspection of a House we had bought ... he carefully checked everything and came up with a punch list of must do repairs ... we were pleased with his service
Megan Romo-Elliker
7 years ago
Ralph was everything you'd hope for in a plumber—he was polite, timely, professional, and fast. He explained the problem to me in a way I could understand. He fixed it quickly. I'd love to have IHS send him back when if I need service again.
I use Ira Hansen & Sons for all my plumbing needs. This job was a utility sink install. Baustain did the job on schedule. Price was as quoted and very reasonable.
Donald Vetter
5 years ago
Efficient service from a friendly and knowledgeable staff. Tracy and Robin were great. Thanks.
Joanna Trimble
4 years ago
I had my water heater replaced by Andy. He was honest, helpful and walked me through the whole process. I would recommend this company and I’m glad I went with them. Thank you Andy.
When there is a plumbing issue, you should call Ira Hansen and Sons Plumbing! Taylor was so efficient in setting my appointment and making sure I got service as soon as possible. Tracy arrived right on time, made a quick examination of the problem, and had it repaired quickly and professionally.
Tracie A. Cotter
4 months ago
Baustian was efficient, on time and was able to remedy the fix in an apropruqte amount of time. We were very happy with the results. We Alway refer to Hansen Plumbing because they don’t put us off for days or weeks. They come in and get the job done the same day.
I called and got an appt same day with MEYERS. He did a thorough inspection and explained everything before doing a GREAT job. We have used this company a couple times and they do a wonderful job. Thank you Meyers!!
Vickie Ostermeyer
3 years ago
Denise Lercari
5 years ago
Went to take a shower, cold water. Called IHS and Taylor was very helpful and understood my concerns. She matched me with Tracy who came out while I was at work. He assessed the problem and gave me a quote. Tracy kept me apprised of every step during removal and replacement since I couldn’t be there. He also instructed me how to self maintenance it for longer life. I appreciate Taylor for referring Tracy to me before the weekend and for Tracy’s professionalism and thoroughness.
Kathleen Boyce
4 years ago
Still using Hansen Plumbing. Excellent and quick service by Tracy and Taylor.
Tracy and Taylor were a great team to get my kitchen faucet replaced. Very fast and polite service. Sticker shock but very convenient to have them handle replacement.
Tracy And Taylor were very helpful and quick. Tracy arrived when he said he would and was both knowledgeable and polite.
Christopher Coake
a year ago
Baustain was our plumber, and did tremendous, professional work. He was friendly and followed mask rules, and explained every step he had to take as he completed multiple jobs. We'll happily call Hansen and Sons again.
Ira Hansen and Sons Plumbing is amazing! Everyone was so friendly and was able to get me in right away. Our technician Ryan went above and beyond and even made time to come back the next day when I had an emergency leak at a completely different spot. He was very informative and I could tell he honestly just wanted to help us get our plumbing fixed and not try to upsell us. I highly recommend this company if you want to have an enjoyable experience in a very stressful time!
Gordon Monson
5 years ago
My wife and I decided to replace the 21 year old water heater in our newly acquired home in Spanish Springs. Tracy from Ira Hansen and Sons Plumbing showed up promptly, and did the whole job in about three hours for a fixed fee. I'll be calling them back when next I need plumbing help.
Recoommended!
Chana Wilhite
5 years ago
Thayne was great, he showed up on time and fix our leak quick. I have used Ira Hansen and Sons Plumbing many times and they always have great service. I would definitely recommend them.
Sean Mcandrew was prompt, professional and on time. He was helpful with the whys and how's. Recommend definitely
Kristin Scotto-Lavino
4 years ago
Great service from Tracy and Taylor. Friendly, efficient, and reasonably priced. Would recommend to anyone in need of a plumber.
Mitch Bartorelli
2 years ago
Set up an appointment with them,
no call, no show on appointment day.
We just had our kitchen remodeled and upon trying to use our new sink, dishwasher etc., the sink was clog. So Tracy came out and found the problem and snaked out the issue. He had been to our place to fix another issue so it was like having an old friend come to our rescue. He is a very personable guy and explains the problem and the solutions. Thank you Tracy.
Denise Carpenter
4 years ago
My sister Maureen Ross recommended Ira Hansen for our plumbing needs and I was totally happy she did. I called Taylor answered and sent Tracy their plumber out within the hour. He fixed my mom's shower in about a hour.....wow it was great. I will definitely use Ira Hansen again and again.Thank you Taylor and Tracy.DeniseFunny I just read the other reviews after I left mine......sounds like this is the plumber of choice!
We called Ira Hansen & Sons to fix a leaking exterior faucet. Ralph came to our home. He was there when he said he would be and was very nice, personable and friendly. He did a Great Job. We also asked him about running another faucet for us to one other side of our home. He took the time to give us his estimate right then and we had the work done while he was still onsite. We are so happy with his work and he is just an all around Great Guy!!! We would definitely call on Ralph again at Ira Hansen & Sons anytime we need work done. Thank you again Ralph!!!
Michael helped with a gasoline installation. He was courteous, timely, and did quality work. Thanks, Michael!
Compassionate Care
5 years ago
Hansen Plumbing did a great job. They fit us into the schedule right away, called when he arrived as well as when he found the problem. All was fixed immediately and is working great. I've used Hansen plumbing numerous times and am always very happy with the customer service and work.
Daniel Mannikko
6 years ago
Redoing a master shower her replaced my shower fixture/valve as well as a new shower drain that was leaking past the pee trap.
Tracy was knowledgeable, friendly, organized and early. Would call on them again for plumbing service
Andy from Ira Hansen and Sons did a great job fixing several plumbing repairs at our new house. He was able to help with leaky sink pipes, a cracked pipe and insulating pipes in the crawlspace, and several repairs needed to the water heater. He was informative about all the repairs he would be doing.He was on time, friendly, and professional. The work quotes were reasonable. It was nice to find an honest service professional and company!
Tiffany Barnett
7 years ago
Tracy and his partner showed up promptly and provided excellent same-day service. Outside drain problem fixed in a very timely and professional manner. I would not hesitate to use Ira Hansen and Sons plumbing again.
Andy did a great job, was quick, thorough, and very nice. We would definitely call IHS again.
Sean M. replaced the shut-off valve for my fire pit. Everything about the experience, from calling the office to completing the job, was great.
Thanks to Tracy of Ira Hansen & Sons Plumbing, he did a great job for my clients. He was professional and looked out for their best interest in both the job at hand as well as the cost to them. I would highly recommend Tracy and Hanson & Sons!
Emma Carroll
3 months ago
Baustian was very helpful and took extra time to get explain the work that he did on installing our gas fire pit! We always have a great experience using Ira Hanson and he went above and beyond.
Michael Morton
a year ago
This is the third time I've used Ira Hansen plumbing, and just like the first two times, the work and professionalism was top notch. LaRue did a great, efficient, and cost effective job fixing a leak that was causing major damage in one of my bathroom ceilings. She was on time, very knowledgeable, and did the work as quickly as possible.
I'm a senior and I'm disappointed with the lack of response and customer service. The diagnosis fixed the problem and they were timely. But a rip off in costs. Paid $1300. Found the parts at Home Depot for less than $500. So the premium they charge on parts or excessive labor costs for a 2 hour job are at fault. Called several times and left messages with foreman designated as my contact. It's been a week and no response of any kind. Also no itemized invoice. Be careful and get a second or third bid. They have lost my faith and business.
Peggy Johnson
7 years ago
About two years ago I had IHS replace all of my water pipes with Pex pipe. I have not had any pipes freezing and breaking since then. I am very pleased with their prompt and courteous service. Yesterday I called again because I had a break in my sprinkler system (PVC pipe) and also a slow leak in my kitchen. Joe arrived right on time and was very courteous. He checked under the sink and immediately saw the leaky connector. After he repaired that he noticed that the sink had a leaky gasket. He replaced that very quickly. Then he went outside and worked on the broken PVC pipe. He charged me what he had quoted me when I authorized the repairs. About an hour after he left a friend turned on the water to the sprinkler line and there was another leak. I called and Joe immediately returned and replaced the split PVC pipe. I am very pleased with IHS service and promptness. I will use this company again for my plumbing problems.
John Razumich
2 years ago
Used Sean at Ira Hansen and Sons to install a steam generator, new shower fixtures, and new under sink mount plumbing. Very knowledgeable, efficient, creatively problem solved some issues, and was responsive to all my questions. Couldn't have asked for a better experience, highly recommend.
Abigail Alvarez
a year ago
I called for a funky smell coming from my bathroom and they came out the same day, were extremely thorough, and did an excellent job fixing the problem and making sure every thing that could be wrong was checked. It gave me such peace of mind knowing all avenues we're inspected. I feel the price was extremely fair and I will be using this company for all my future plumbing needs. Thank you so much!
Patricia West
11 months ago
I own the property on Janelle st and the sewer line needed repair. Greg Baustain did a fabulous job for IRA Hansen Plumbing. The pictures my friends took showed the yard was neat and clean.Greg also called me and informed of the video and the results of the repair. Project also came in at the bid price. Thank you IRA Hansen plumbing and Greg Baustian
Colton the cat
2 years ago
Fantastic service.
Our plumber, Thane, was very friendly and professional. If we are ever in need of plumbing service again we will be sure to call Ira Hansen and Sons plumbing
Young was fabulous. I am so thankful for the work he did for us. It was the best experience we have had in the area with plumbers. Thank you!
Hansen and Sons Plumbing is the best! My old water heater was leaking like crazy and Daniel came out the very next day to replace it. The whole process was so quick and efficient and he was very nice!
Our experience with Ira Hansen Plumbing and Sons was terrific! Ralph was friendly, efficient and helpful. We consider him our go to plumber!
I called IHS Plumbing because my tankless water heater was leaking. They scheduled a service call for the next day. The service call was between 8-9 in the morning. At 8:27, I got a call from the service tech saying they would be a little late. As I am in construction, I realize this is commonplace especially now. The consideration for the customer did not stop there. When the service tech, Sean McAndrew showed up with his apprentice, they were courteous and very professional. They asked what the problem was and when to work. Both were efficient and had the problem taken care of in a few hours. I talked to Sean about some more work and was pleasantly surprised with the repair cost. I plan on having this company back to do more work and have used another plumbing company before and did NOT call them back.
When the tank on your toilet cracks its a sad day. My wife was even sadder that I brought in the camping toilet for her to use while I scouted for estimates. I called 5 local plumbers who all stated they needed to come buy to give an estimate. They refused to even give me a ballpark figure. Is this going to cost me $300 or $1000, I had no idea. When I finally called IH plumbing Taylor was sympathetic and took my concerns seriously. She patched me through to plumber named Tracy who answered all my questions and put my mind at ease. He called me several times to update me on timing and when he showed he was fast and efficient. He also checked my fixtures, hoses, and water heater. I felt like he cared. You have found a customer for life. Thank you Tracy, Taylor, and IH
Stephie Mager
4 years ago
Tracy was not only early but a little ahead. He was friendly, informative and efficient. Would recommend to all. Robin was outgoing and helpfully. She is definitely an asset.Last review 9 months ago. Today I called for service at about 1 pm and Larrisa was extremely helpful an friendly. She gave us a window of 4 to 5 pm for service and Tracy the Tech called at about 1:30 to say he would arrive in about 5 min. He explained the situation clearly and concisely while correcting the problem. He was professional and efficient. Would recommend to anyone. They are both an asset to the company.
Larissa took my call, was friendly and efficient, a tough combo to attain. She got a plumber here within an hour. Tracy immediately saw the problem, fixed it swiftly with an elegant solution. He then provided me with a private tutorial on how to maintain that part and how to prevent problems with it. Thank you to Larissa and Tracy.
Kevin OGorman
3 years ago
Andy was very polite, punctual and very professional in the work he performed at our home. He fixed the leak quickly, advised me of my options, and left the work area very clean. I would highly recommend IHS Plumbing, and Andy, to anyone requiring plumbing services.
Excellent work! Taylor in the office, and Tracy who came to my home were helpful and solved my problems quickly. Yay, my plumbing is working again! Thank you for your service
Tracy and Larissa did a wonderful job. I’m am adding a new review on 3-15-19. Tracy and Larissa did a wonderful job.
Denise Saulle
6 years ago
A few weeks ago, I needed some plumbing issues resolved. I chose IRA Hansen because of the stellar reviews I read. I was happy with the expert service from Tracy. His thoughtful manner was a plus. He demonstrated his skill and experience and quickly completed the tasks. He was prepared and had all the necessary items.And, a few days ago, Mr IRA Hansen sent two free movie tickets to us as a thank you for choosing his company. I was so pleasantly surprised. Such a clever and thoughtful gesture. Traits of a knowledgeable and grateful business man.Tracy had secured further business with Hansen's however the demonstration of gratitude from this owner has made him our household Plummer. I have told this story to our family and friends and highly recommend their service! Thank you for your kindness...
Called IHS Plumbing, Tracy came the next day. He was great. Did a great job. Very professional. Tracy also gave great advice on other issues found in house but didn't push to sell us on anything. He was clean and quick to the job. Thank you IHS, Will be using you from now on.
Ira Hansen & Sons Plumbing responded quickly to our water leak. Tracey did an amazing job repairing the leak in a timely manner and great advice and tips on how to prevent it in the future plus let us know how to maintain our hot water heater with great tips and advice. Thanks so much Tracey!
Service person Greg was able to find the leak, pump out water, dig up the pipe and fix the pipe. Returned later the same day to test the glue, and bury the pipe. Great Job!
Great service and very punctual. Robin was great. Listened to my leaking sink problem and had Tracy come 30 mins later. Tracy was punctual, friendly and finished the job in a timely manner. Would definitely use again.
Jennifer Van Der Wall
5 years ago
Ralph was very helpful and fast fixing our toilet!
Very responsive , knowledgeable and quick to
complete the job!
IHS 50 GAL WATER HEATER INSTALLATION 2/7/2019
We want to send out an attaboy to Andy and his helper for an on time ,on budget, trouble free, installation.
Thanks, Paul & Elda
Jamie Woodmancy
2 years ago
Mike was professional, got back to us quickly when we reached out, and got the job done quickly and well. Thanks!
Dana Williams
7 years ago
We had Ira and Sons Plumbing Service relocate our water heater and change out all of the galvanized piping to copper under our house in Southwest Reno.Ralph was our lead plumber and was very thorough explaining what needed to be done in order to increase the water pressure and volume to our kitchen and 2 bathrooms.He wrote us up a proposal that was fair and we scheduled the work.When he and his assistant arrived to start work, they were on time and had everything they needed to complete the work on their truck. Ralph went right to work and impressed us with his work ethic. He worked the next couple of days in 100+ weather in some very difficult places under the house in the crawl space.I would highly recommend Ira and Sons if all their employees are as good as Ralph.Thanks for a great job.
Lynette Davis
5 years ago
Ira Hansen plumbing did a great job. When I called, and spoke with Taylor, they had someone available for the same day. Tracey arrived within an hour. Suggested what should be done and explained everything in detail. He replaced our garbage disposal and had everything working promptly. Tracey went above and beyond in making sure everything was working correctly and done to my satisfaction. I would definitely use their services again and highly recommend!
Kristy Conrad
4 years ago
Great customer service! I called a little after 8 AM and spoke with Taylor, who scheduled me for 11 AM to noon. Tracy showed up right on time (maybe even a few minutes early), explained the problem and fixed it within half an hour. I'll definitely be calling them any time I have a plumbing issue.
Taylor was great on phone scheduled me according to my schedule, & when Tracy came to my house he was very proffesional & Polite & explained everything he was going to. Thank you
I recently had an outside leaking faucet replaced by Greg Baustain from Hansen Plumbing. He was on time, courteous, and professional. He explained what had to be done and the cost. I was veryvhhsppy with the service
Deborah Whistler
4 years ago
Super hero TRACY, came to our rescue!,,,l fastest , polite, informative, neat, ..thank you thankyou.As special thankyou to Taylor for swiftly sending Super Hero Tracy to the rescue. Thank you both
Luke did a great job with our water heater. Prompt, friendly and honest!
Michael with IHS Plumbing installed a gas line for an electric to gas stove conversion. He was on time, professional and pleasant. I would use this company again from the women who scheduled the appointment to the technician, Michael, the experience was positive.
Very professional and respectful
Michael Guider
5 months ago
Great company they were spot on for the cost of the repairs and it was done professionally.
David & Lorraine Dunkel
4 months ago
We used Alexis Hansen as our realtor, big mistake! She pushed her families companies on us, Ira Hansen and sons and Garden Brothers, LLC. Both did awful work and when I went with another realtor she sued us! Run from this company.
Robert LaForce
4 years ago
I don't know anybody in Reno. When I needed a plumber I picked one from the Web and rolled the dice. I so glad I found these guys. I showed them what I needed done and they did it.When the telephone is how you meet your contractors how they answer the phone tells you what to expect. Taylor was very helpful, asked the right questions and made an appointment. Every company needs a Taylor.Andy and Luke deserve a raise. I had lots of questions while they were busy. They tolerated me very well. Good job, quick work and on time. Can't ask for more.I have a construction and maintenance background. No one I have ever worked with impressed me like these guys. My referrals reflect upon me. I reccomend these guys with no reservations.Have them do your work. You will be in the best hands. I promise.
Branden Raulston
10 months ago
Solano was on time for the appointment. Price was reasonable. Diagnosed, picked up the part, came back and repaired, all before lunch. Great service!
Holly Underwood
a year ago
We have always had great service from Iran Hansen plumbing. Baustian was great, early and very professional!
We were very happy with both the plumber and the person who made the appointment for us. Both Tracy and Taylor were courteous, efficient, patient and helpful.
Julie Dillard
9 months ago
Terrific communication, super professional, personable, and knowledgeable plumber. Danielle was terrific and we wouldn't hesitate to call again. Working with such nice folks made a challenging household repair less painful, for sure.
Richard Danse
4 years ago
Great communication by Larissa and Luke and quality work too. Saved me a lot of money without having to do a much larger job. Thank you.
Curtis Robbins
5 years ago
Had a great experience working with Clarence. Cordial, punctual, transparent, and meticulous.
Larrisa and Tracy are absolutely wonderful! Larrisa took my call and was very persistent with keeping in touch with me throughout the cellphone connection issues that we were experiencing. Tracy came out to my place to look at a leaking pipe in my crawl space. He found the water but couldn't get to the actual leak in the pipe that ran up the wall. He referred me to a restoration company that came out and found the leak. Tracy then came back out to my place to fix the leak as well as another leaky pipe that we found after my bathroom vanity was removed. Tracy is a godsend, a great guy with excellent work ethic and a beautiful heart. And to top it off, the price was quite reasonable as well. If I ever need a plumber again I will definitely be calling Tracy!!
Tracy and Taylor were amazing. Quick and helpful. I would highly recommend them to all my friends
Crystal Esparza-Northon
3 years ago
IHS is great!!! Knowledgeable, extremely honest, communicative and timely! Andy & Josh were super nice, personable and very professional! They walked us through and educated us every step of the way on our unique/ very old plumbing situation and installing the new water heater! Will definitely use them again for any plumbing needs.
Michelle L Aldana
4 years ago
Taylor offered superior customer support over the phone and was very pleasant to speak to. We were extremely fortunate to have Andy on the job as he was informative, friendly, efficient and on time This is our 2nd time using Ira & Sons Plumbing and I highly recommend them 5☆s - (M. Aldana)
Ast. Mgr of Mobile home park called for a gas line repair on one of our tenant spaces. Says the Just don't do mobile homes even though its still a gas line repair that's needed.
Connor was excellent. He arrived on time and was friendly and professional. He was able to diagnose and repair the leak under my bathroom sink within 5 minutes! He took the time to explain the issue and how he fixed it in case the problem ever comes up again. All at no charge since the repair was done within minutes. I've used IH&S several times over the past few years and each visit has been excellent. I highly recommend them to anyone looking for a good plumber.
Jullie Mishler
7 years ago
Our back porch project included moving a gas line for a new fire pit. Tracy did our work for us and helped us work thru unusual problems discovered during the demolition. He has the patience and knowledge we needed for our project. He took the time to be sure everything will be perfect when we finally able to use the fire pit. Always on time and accessible for questions. I will request Tracy for other indoor plumbing projects in the future. Highly recommend Ira Hansen and Sons Plumbing and Tracy.
A few days ago we noticed our shower had a slow leak through the shower head that was slowly getting worse. I knew better than to try to fix it myself so I called Ira Hansen and Sons. They have done work for us before. They sent Mr. Baustain out. He had the parts on hand and knew exactly what to do where I might have totally messed up and had us staying in a motel. Mr. Baustain had us fixed in about 30 minutes. No more leaky shower!! Ira Hansen and Sons is the first choice for us.
Diana Vasquez
7 years ago
I did not know how to put together my sprinkler system. Tracy went through every step with me and did a great job . I think he should moonlight as a schoolteacher. I am 82 years old and don't see very well, but he walked me through everything. Also, my toilet had a big messy leak. I had to turn off the water, but he replaced all of the old fixtures and put new ones in. He is an excellent worker and be sure to keep him.
Tamara Pelham
5 years ago
IH & S Plumbing was fast, efficient, competent, and resourceful. They have always had a great reputation and since using their services, I can be one of many to vouch for them. Great job!
Called for a free estimate and it was very reasonable. Had the work done the next day by Sean, he was very professional and knocked out the job quickly. Will definitely use them again.
Very polite and courteous. They worked quickly as well! Thank you Tracy and Larrisa!!
larry echevarria
a month ago
Donetta Ochsner
4 months ago
Fixed toilet
Tracie Cotter
4 years ago
We had an emergency backup of over 20 years in our kitchen sink line. Upon calling Taylor answered the phone and was pleasant and very accommodating to our needs and said she would have someone right over. Tracy arrives soon after the call was place and we were surprised as we did not expect it to be that quick but we were thrilled. He was in and out in a flash after snaking the line and unclogging years of geese and muck. He explains how to manage the line with running hot water down is daily for a couple of weeks and said not to put anything down our drain disposal. We were very pleased with the service we were shown and the timely manner the work was done in. We would definitely refer family and friends to use this business and we will be a return customer in the future if need be. Thank you Ira HAnsen plumbing for your kind service we appreciate you.
Dorothy Burgess
3 years ago
Andy did a great job fixing our faucet leak. It was not easy, but he got down on the floor, reaching the problem. Glad we didn't have to do that!
We have used many plumbing companies and sprinkler repair places in the past. This company has to be the most honest we have come across. Thank you Ira and Sons!
Garrett Chambers
a month ago
Review number three for me. Previous calls were with Tracy and Mike. This time, got Chaz coming out.Each time, the service has been fast.Each time the job's been done right.Each time, the results are exactly what I need.Every time, this is my plumber of choice. They earn the business.
Lynne Cibulsky
5 years ago
We weren't quite prepared for winter as new homeowners, and subsequently had our sprinkler system burst! Thayne came out on short notice and did a great job fixing our dilemma! He was also able to repair an indoor plumbing issue without having to come back or charge a second visit fee. Super young man and very professional! Highly recommend this company.
Tracy and Taylor did a great job and very reasonable!
Called Ira Hansen plumbing. The phone was answered promptly by Taylor who quickly set up a service call time for Tracy to come and do the work. I found both Taylor and Tracy to be courteous and professional. Tracy took the time to explain everything about a new water heater. I will certainly keep this company at the top of my list for any future plumbing needs
He was extremely friendly; willing to think outside the box to help us achieve our goals. We are thankful for the assistance. Would use him again in a heartbeat!!
Our water heater broke and we had bad flooding in the garage, which was dirty and messy, we had to clear it out; but MIKE was very patient and hard working, got a new water heater in and running within a few hours. Excellent Job, very satisfied! Would recommend this company to everyone! Thanks Mike!
Sarah Sasville
6 months ago
I unfortunately had a leak in the middle of the night that flooded my house. I called Ira and Sons and Sean showed up right away. He was extremely helpful and professional, even going out of his way to notice a couple extra things wrong that could have caused the leak that was aside from the actual issue without trying to sell me on anything. He showed me how I could test it myself and made sure the condition of my home was safe before leaving. It happened on a weekend so obviously I was paying extra for the on call aspect of it, and he was being honest in trying to help on the cost savings as much as he could. I will definitely be using this company again just because Sean was so helpful and transparent while I was trying to deal with a crisis.
Nancy Anderson
5 years ago
Taylor was very helpful in scheduling service for the 3 Faucets we needed replaced in our home. We had low flow ones that couldn't even rinse the toothpaste out of our toothbrushes! When Tracy arrived, he was very thorough in checking our water pressure in our new home. He was also very friendly and I could tell that he was very experienced in his trade! He was done before I knew it and we were extremely happy with the work that was done. I would recommend them to anyone who asks me. If I need anymore plumbing work done, I will absolutely call Ira Hansen Plumbing to take care of our needs!!! Thank you.
Steve Bentley
4 years ago
Called for an appointment to have a leaky kitchen faucet fixed and a drain pipe back flow into a bath tub looked at. I was given an appointment right away for the next day at my request. Andy was our service tech. He was polite and very knowledgeable and explained why there was a backflow into the bath tub. Very efficient and had the problem looked at in a timely manner. I will use this plumbing company for my needs again. Thank you!
Had an issue with a cracked pipe so I called Ira Hansen & Sons & Plumbing. I spoke with Taylor and she said Aaron would be over on Saturday to fix the pipe. Aaron arrived early and went to work and in a few hours he was done. He was very professional and knowledgeable about his craft. He went out of his way to explain what happened and what was going to be done to correct the issue. I will definitely call Ira Hansen & Sons Plumbing if something comes up in the future
My house is 70 years old. Tracy warned me, before hand, of possible hazards replaceing a couple of parts. It would cost a lot more if the old galvinize pipes fractured. Did not set false expectations. Fortunately, everything went great. He was professional and nice, too. He came out faster than any other plumbers I had called. I had talked to Taylor the day before and she got me scheduled quickly. Would definitely use again!
Greg came out and was very knowledgeable. He explained everything as was what needed to be repaired. Very nice demeanor, easy to talk to and nice to work with. I would definitely recommend this business without hesitation.
Extremely Professional and complete install. Craftsmanship was outstanding. Keen attention to detail and very clean process.
Sean W. did good, fast work.
Had our old water heater replaced by “Greg Baustain”., from Ira Hansen & Son. He was timely, professional and very easy to talk to. He’d made a recommendation to replace it a few months earlier that was very competitive! The company remembered the quote when I called, honored it and sent Greg out that very week! He was knowledgeable and meticulous with his work and I’d gladly take the time to refer him and the company to whomever is in need of plumbing services!
Bryon was courteous, knowedgeable and efficient. He fixed all my Plumbing issues. I highly recommend Ira Hansen and Sons Plumbing.
We just bought a home in Reno and the day we moved in we discovered a major leak in the sprinkler system. We contacted IHS Plumbing and they were able to come right away. Ralph was the technician who showed up. He was friendly and efficient. He discovered the leak in just a few minutes. It was repaired right away. Great job by Ralph and IHS Plumbing.
Gabriel Somoza
5 years ago
Tracy arrived early and replaced my faucet quickly. Thank you!
Tracy Cobb does excellent work, and is always on time. G. Nance
The gal in the office was courteous and was able to get us in the same day! The technician who responded, Tracy, provided professional service and follow-up.
I know who to call for all of our plumbing needs.. Tracy at IRA Hansen was the best, very professional and quick.
Great Job.
We have used Ira Hansen & Sons Plumbing for years and have always had outstanding, friendly, honest, quick, and very reasonably priced service! Today, we had repairs performed by Tracy, who responded to our call in a timely manner, and was quick to complete the repair. Thank you!
Mark Hernandez
4 years ago
The service was great. Taylor was able to schedule an appointment for the next day and Andy was able to fix the situation in about 1 hour. I will be contacting them if I need anything else like this done again.
Vetter came today to do a diagnostic for a plumbing job- not only was he on time, but he did a great job thoroughly and concisely diagnosing my plumbing issues, and was very transparent with solutions, diagnostic pricing, and estimate to fix. Thank you Ira Hansen and Sons Plumbing and their tech, Vetter! I’m confident my repair is in great hands!
I'm a first-time customer and was very impressed with the service. Tracy was efficient, customer-focused, and left my kitchen better than he found it.
Collin McCord
7 years ago
Tracy , Called first before coming out, broken facet outside had the parts on the truck was under the house in an flash had the problem fixed less than an hour, went under the house after replacing the facet to make sure there wasn't any leaks, Tracy was pleasure to work with, I would recommend Ira Hansen and sons plumbing, and I look forward to using them if I encounter another problem with the plumbing. Colin M, Reno
Lorraine DiRaffaello
4 years ago
Taylor was very professional, easy to communicate with and arranged an appointment at a convenient time. Andy arrived on time, explained the situation thoroughly and clearly. He repaired the problem quickly & efficiently. This was an awesome experience and I will use this service again and will recommend them to anyone I hear is looking for a plumbing service!
This is the best plumbing company - hands down. It's hard to find honest companies to do business with and once you find them, you save them and reccomend them to everyone!!!!I had a leak under my kitchen sink and Thayne Reed showed up right on time and checked everything out. It turned out that it was just loose and all he had to do was tighten it. He was so nice and efficient. He even gave me some tips.Thank you Thayne Reed!!!!!!
Second time I’ve used this company. They are always very knowledgeable and professional. Thank you
David Andrews
5 years ago
Robin took the original call and advised she could have a tech out the same day and was very willing to work with me on a time I could be home. Tracy arrived right at the beginning of the time window, was very professional, diagnosed the problem quickly and had a new outside hose bib installed in less than an hour. I have used IHS Plumbing in the past and will continue to use them when I have an issue.
High Prairie Mama
6 years ago
Was very prompt and polite.Tracy was careful of my floors and nice to chat with.I had a bad garbage disposal leak and I needed a new one he was forthright in the prices and explaining everything completely.I will for sure use this company again!
My sink decided to breakdown on me the other day so I googled plumbers near me and IHS plumbing was right on top with a lot of great reviews and now I see why. There was a small hiccup in scheduling thanks to a truck breaking down but it was fixed promptly and I was notified immediately which I appreciated although it was a bummer to have to wait a little longer it was no ones fault and I didn't have to wait very long. Ralph was great, he worked quickly and explained what he did and what had gone wrong with my sink. He also stuck with his original quote even though it ended up being a little more work then originally thought. I'm very satisfied with everything and will definitely use IHS again.
Cristen Benetti
2 years ago
Erick showed up on time and did a great job.
He is very nice and I would definitely ask for him again for future jobs.
Earlier this week our water heater went out. I called Ira Hansen and Sons Plumbing, and they sent out Greg Baustain early the next day. Greg was on-time, professional and got the water heater back up and working immediately. The dip tube had cracked and the thermostat was broken, and he got both these things fixed quickly and at a very reasonable price. I fully (110%) recommend Ira Hansen & Sons and Greg for any of your plumbing issues.
Vickie Sestak
4 years ago
Tracy and Larissa were super friendly and so helpful. Tracy arrived on time, was very professional and respectful. Due to my change in work schedule, Larissa worked with me twice this week to assure the job would be completed. Thanks again for a job well done!!
Marty Gallues
5 years ago
Very quick response , Mike did an excellent job and was very informative. A pleasure to business with a family company that takes pride in their work .
I called IHS plumbing to fix an outdoor water faucet. Tracy and Taylor managed to work out a time that was convenient, he came and fixed the faucet very quickly but the big thing is, he showed me how to turn off the water to my home in the event of a major water problem (I had NO idea!). He also drained my hot water heater and showed me how to keep it working better. The service from both the office and the technician was superb! Thanks Tracy and Taylor! Donna E.
Chris Smallcomb
3 years ago
Had a leaky shower for years that I finally wanted to deal with. Requested an appointment online and scheduled me in the timeframe I was looking for even though it's the holidays. Andy came out and took care of replacing the handle cartridge even tough it took a bit of work to get the old one out. Money well spent! He got the job done quickly after arriving early and it was an educational experience for me. This is the second time we've used Ira Hansen and Sons with a positive experience.
Bryon recently repaired a leak in our barn that was buried below the frostline. A good bit of digging was required and done well, the cost for repair was quite fair and the results pleasing. I will be asking for Bryon to return for additional repairs at the barn, guest, and main houses as needed from now on.Bryon Yeoman came out again to do some finishing work on a hot water heater, sink and toilet in the barn. Once again his work was quick and excellent, leaving enough time to install an Ikea sink in the guest house before his departure. I'll be asking for his return for what will likely be a full day of work at the main house and barn, and expect to be quite pleased again.
Called the office and Taylor got us scheduled with Tracy to replace the water heater. Tracy was on time and replaced the water heater with no issues. Highly recommend Ira Hansen Plumbing
I want to thank Brian for his prompt and courteous service. His advice and workmanship are much appreciated. He helped me select a replacement faucet for my bathroom sink and then installed it quickly and professionally.
Jessica Bischopink
5 years ago
I will definitely use Ira Hansen and Sons Plumbing again. Thayne was very courteous. He did a great job and he communicated with us to let us know when he would be able to come by.
Jessica Parmele
a year ago
I was very impressed in the customer service from everyone at Hanson and sons. I was having issues with my water heater and wasn't expecting to get same day service when I called to schedule for a service appointment. That wasn't the case, I was able to make a late in the day appointment and then got a call from the tech letting me know he was headed over sooner. Shawn Biondo arrived and was exceptional. He has so much knowledge about plumbing and fixed my water heater in no time. I didn't feel up charged and liked that they charged me by the job not by the hour. He took the time to make sure everything worked and talked with me about water heater replacement in the future since my water heater was already 11 years old.
Denise Henderson
5 years ago
From the moment they answered the phone I knew I had called the right place. It is hard to find the level of courteousness and promptness I received. Thayne was super nice, figured out what was broken and fixed it in no time at all. I wouldn't call anyone else and will recommend to anyone in need.
Marie Southerland
6 years ago
Called the office at 8:30 am Friday morning before the long Forth of July weekend. Our Hot Water Heater had been limping along and finally said no more at basically the worst opportunity. The office told me they would have a technician out within an hour to check the condition and determine repair/replacement. Their tech was at the house within 45 minutes and determined the 25 year old tank had given all she could. He gave us an estimate for replacement and repair to the exhausting system. He replaced the system within 3hours that included the trip to back to the shop for all the needed supplies and the new tank. Brian did a wonderful job and our family has once again been blessed with hot water!!!
Keith Williamson
4 years ago
We've used Ira Hansen and Sons Plumbing for several jobs over the last few months, including installation of a whole-house water filtration system, and have very pleased with their work. The person who did the first job (Thayne) was so good that we arranged for him to all the subsequent jobs. Thayne does excellent work and is very professional while also being friendly and helpful. In a couple of cases, he's definitely gone above and beyond the call of duty (like dealing with 3 baby rattlesnakes under the house!). The person in the office who takes our calls (Taylor) is also very helpful in scheduling the work. Their cost estimates have been accurate and pretty reasonable. Highly recommended!
Beverly Schnobrich
11 months ago
Quick, efficient, reasonable!!!! Thank you
Angelina Campagna
5 years ago
Excellent work by Tracy and Larrisa! I was very impressed with their kindness and respect for everyone in the house. Tracy showed up on time; he is very knowledgeable and explains every step of the process for peace of mind. He also made sure not to inconvenience anyone in the house too much, which was appreciated greatly. I would recommend IHS Plumbing to anyone who needs plumbing work done on their house.
Victor Morin
3 months ago
We have used Ira Hansen & Sons Plumbing several times over the last two years and they always do a great job. Greg Baustian showed up on time and fixed our leaking bathroom faucet and tub faucet. Professional work is always appreciated.
Our water heater went out and we called and the next day at 8am a nice young man named Erik from Ira and Hanson's showed up. I was nervous we just received 8 inches of snow! They quoted 2100 and it turns out he replaced all of the valves and pipes and brought it up to code. The price still $2100. Great experience!
Gregory Laurent
a year ago
I have used IHS several times now, and every single time I am extremely pleased with their courtesy, quality of work, and promptness.I will continue to use IHS in the future without hesitation. Highly recommended.
Darlene Svetz
4 years ago
We had an unexpected gas line and hot water heater emergency today. We called Hansen and Sons plumbing and within one hour, Tracy and Taylor were in gear and helping us! We couldn't be more pleased and grateful that two possible catastrophes were averted! It is so wonderful to have knowledgeable and kind professionals nearby. We highly recommend Hansen and Son's.
Lesley Melinda
3 years ago
Quickly available for an appointment. My hot water heater began leaking and it sat on wood, so I was worried about damaging the wood with water. They came out and installed a new one, the same day. My hot water heater was the original one so I knew that it's time was up. I was very happy it was able to be done quickly. My mother is the one that was at my house at the time, due to me having to work. I would have given them 5 stars, but I have no idea if I was price gauged or not since I didn't receive a breakdown of what I was charged for. I did receive a receipt for the entire payment. - Had to get service again for a spigot in my backyard. Lionel came out again (same as hot water heater) Quickly replaced it - good price. What I enjoyed the most is how intelligent he is. It was an enjoyable and efficient experience and I look forward to dealing with them again. 4/30/2020
Kelley Sterle
6 years ago
Bryon was prompt, professional and thorough in his investigation of our leaks. He not only fixed the problem, but explained what happened and how we could monitor in the future. Will call and request Bryon next time!
Michelle Page
6 years ago
Tracy fixed an ongoing problem with a toilet. Took him just a few minutes. Another company couldn't fix it just a few months ago. Water bill was double this past month. Thank you Tracy!
susie whitman
8 months ago
Sween. did a great job diagnosing the problem with my garbage disposal and repairing it! Thank you.
Rachel Magrini
a year ago
Greg is fantastic! I've been through several plumbers and won't go anywhere else now.
Larissa was wonderful when she took my call and got a service man here in record time. Tracy also did a great job and had my problem fixed and the water back on quickly. He explained everything very well and was conscientious about cleaning up my water leak.
They are always great. Highly recommend and Thane is a great asset to the company!!
Krishnamoorthy S
a year ago
We had a couple of faucets leaking in our house and I had another plumber take a look at it without any tools and said they couldn't fix it. I called Ira Hansen and Sons and they were able to give me an appointment right away. LaRue was the plumber who came in promptly and was immediately able to diagnose it, then went to the store to get the replacement parts and fixed the issue in a very short time. For any future plumbing issue, I would definitely call Ira Hansen and Sons and ask for LaRue.
This was our first experience with Tracy and IHS Plumbing. He was informative and helpful. He completed the job quickly and effectively. I will definitely be calling on the team at IHS Plumbing for our future plumbing needs.
Gary Bockman
9 months ago
The service tech, Chaz made the whole experience simple and enjoyable. He came in with a great attitude, looked over my issues, explained what needed to be done and then proceeded to complete the project in a timely manner. It was so nice to deal with a person in the service industry that actually gave us “good” service. I would recommend this company for any plumbing issues due to the quality of their employee and the work that he performed.
Patrick Seeber
9 months ago
I am impressed!Just had Baustian onsite yesterday for a Moen Shower Cartridge replacement. I was surprised I got a time for the same day in the afternoon!Baustian arrived and was upbeat and quick to his work... Had us Drip Free in maybe an hour (including part pickup).Courtesy, Accuracy, and Quick service!I've got Ira Hansen and Sons in my contact list for future reference...
Wade and Andy were supercool guys who know how to make the water flow!
Thanks!!!
Tracy showed up on time and completed our relatively minor repair without any problem. The work was done quickly, without making a mess and at a reasonable cost.I will call Ira Hansen and Sons Plumbing again should the need ever arise.
What a great company! Selling our home and needed a few things checked to satisfy the buyer. We were under a time constraint. I called Ira Hanson Plumbing and they sent Bryon the same day! Not only was he prompt, he completed the requests giving us a hand written confirmation that all work was done and everything was great. That was followed up the next day by an email receipt. And the cost was so reasonable. I will definitely use this company again. What a breath of fresh air to find a company who doesn't try to take advantage of you and is prompt and reasonable priced. And Bryon...thank you for being such a great guy and awesome plumber!
Nancy Johnson
5 years ago
Such excellent and competent service from Tracy and Taylor. Will definitely recommend and call for any future plumbing needs.
Anthony Martin
5 years ago
I recently had IHS plumbing come out on two separate occasions (unrelated) to fix some issues at my house, and I have to say I couldn't be more pleased. I was given professional advice on how these issues should be fixed, but they still gave me options to choose from in case my budget was an issue. Ultimately, all issues have been resolved and have not returned. I own a business, so I can relate to how important it is to be a master at your craft, and treat customers right. I really appreciate their timely communication, professional service, and follow through. Thanks again Thane, Tracy, and Robin! You guys are great.
Carmen Malone
6 years ago
Bryon showed up on time and does outstanding work and is a very likeable guy. We were impressed with his knowledge and professionalism. Would recommend to our friends to use Ira Hansen and Sons Plumbing.
Patricia Hull
5 years ago
I thought I had a water leak somewhere because my usage went from 1000 gals to 12,000 gals in one month! TMWA said they couldn't help me for 3-5 days, so I called Hansen & Sons and Ralph came out the next day. He was very thorough and we did find the leak in my drip system. Ralph dug it up and fixed it for me. I am so appreciative! And I thank Taylor for getting me in the schedule so quickly!
Krista Teixeira
2 years ago
Mike was great. He contacted me to let me know he was on his way. He found where and why my water heater was leaking. Mike repaired the problem and explained maintenance to me. He was quick and professional! Thank you Mike.
Andy did an exceptional job at my home, and when I had a separate issue the same day, he came back within hours. He is friendly and knowledgeable. Thanks!
Jim Denoncourt
2 years ago
Left message after hours. No call back.
Riad Mahaiuddin
10 months ago
Needed to replace the gas valve to hookup a gas range. Clay came out to do the replacement. He was extremely professional. Explained what he was doing every step of the way. Excellent experience overall. Will definitely be using their services in the future.
Justin Cates
9 months ago
Needed to get a water heater replaced and was unimpressed with the plumbing chain I was using. Called up Ira Hansen because they were local and had good reviews. Tyler got here the next day and assessed the situation. He was knowledgeable and patient in explaining things and got my problem fixed the next working day. Quick and efficient, great job!
Project was completed professionally and on time. I'm very happy with the service.
Annette Fragomeni
a month ago
I am so glad I called Ira Hansen and Sons Plumbing. Taylor at the front desk was so helpful and nice and got a tech out to me in a couple days. I was very fortunate to have had Frank sent to my house to install a new water heater and bring it to code. He's very professional, tidy in his work and explained answers to all of my questions. Thank you all for your help.
Myers the plumber was terrific. The price was beyond crazy - more than $375 an hour including 2 new spigots.
On time, friendly, and reasonable. Wouldn't use anyone else.
Marj Williams
3 years ago
Andy came to our home and discovered we did not have a problem, so there was no charge, not even for the service call.
Solid. Chaz was my tech. He was great, and patiently waited for me to make a run to the hardware store to get the correct faucet. Big ups.
Marcelle Reynaud
2 years ago
Michael was so helpful and understanding. I felt informed throughout the process, and the customer service was unmatched. I highly recommend.
Jay...with Ira Hansen was fantastic. He did a great job on 2 repairs. Very friendly, knowledgeable. Went the extra mile in getting the jobs done. Would definitely call again
Susie Giamanco
6 years ago
Tracy - prompt, courteous, knowledgeable... new water heater works great
Baustian was very professional and helpful.
Danielle LaRue did a great job. She definitely knew what she was doing.
The technition, Tracy, was very knowlegable and quickly repaired a severely clogged tub and was extremely helpful in providing me with information. Great service at a fair price.
Kristen Fertitta
a year ago
I reached out to Ira Hansen and Sons Plumbing and got a timely appointment to address some repairs we needed. I received a phone call from the assigned tech Vetter who called to let me know he was headed our way on the day and time of our appointment. He was engertic and joviel as we recapped what he was heading over to check out since I could not be onsite to meet him. Vetter arrived on time and assessed the situation quickly. He was already on his way out to get a new faucet when he rached out to me to update me on what he discovered. Upon the completion of installing the new faucet a short time later he again called me since I was off site to update me on the success of the sink properly functioning again. I'm VERY pleased with the service received and with the energy and kind professionalism that you don't see very often.
We weren't even sure that it would be possible to run a gas line from our furnace to where we'd like to put a gas range.Tracy came out right away and gave us a very reasonable estimate. We scheduled the work and Tracy did a wonderful job and was very friendly, helpful and knowledgable.Overall we had a great experience and will hire Ira Hansen and Tracy whenever we have plumbing jobs. It's great to find a plumber who is so prompt and does such nice work.
Robert Sindicich
5 years ago
I had to get three new hose bibs installed at my house. Thayne was right on time and gave me the price up front. He completed the job in a timely manner and did excellent work. He was very nice and professional all while doing a great job. Thank you!
When we have plumbing problems, we go to Ira Hansen & Sons Plumbing. This latest visit to my mother's home was excellent. Erick did a great job. He was efficient, cost-effective, clean, and respectful.
Kevin Krencik
5 years ago
Awesome, rapid service. A leak on Sunday in my service line prior to the house shtoff required service shutdown at the meter. I contacted this company blind at 8:45am on Monday and spoke to Taylor. Extremely friendly and attentive. Thayne was here by 10am and had the leak repaired by 10:30. I had excavated the line on Sunday. Dealing with Taylor and Thayne was a great start to this Monday. Thank you.
Sean S came here last week to check the noise coming from our pipes. He knows his work and came back today to fix and replace our Pressure valve and it fixed the loud scary noise. The pressure of the water is now regulated and no more scary noise. He was very pleasant and accommodating, explain everything how the pressure works and showed me the broken one. He knows his job very well. I surely will ask his service next time I have issue with our house. He had Chad will him also and he was friendly and knows his job well too. Thanks, Sean. Teresa
Aaron Kurowsky
4 years ago
Had a very good experience with Tracy, he was very knowledgeable and made sure I understood what all was done and why. I would definitely use them again for my plumbing needs.
Michael was great, on time and fantastic work. Nice guy too.
Harold Tartaglia
10 months ago
Silver did a great job.
Robin and Tracy are the best! Thanks for the fast service.
These guys did a great job for us. We needed plumbing help quickly and they were able to get out to our place (within an hour or so), give us an estimate and do our repairs all in the same day. They really exceeded our expectations. Tracy and Taylor were honest and did exactly what we needed. I'd recommend them highly.
Baustian was very professional. He explained everything he was doing. He was on time and cleaned up afterwards. Toilet is working fine now.
Alasdair Holwill
3 years ago
We had a water hammer issue that recently started on a new build home. The contractor/original plumber were not working due to the Covid-19. Having heard many recommendations for Ira Hansen before, and then reading there reviews online I gave them a call. Andy Hume came out the next day as scheduled and had the problem diagnosed within 5 minutes; and the part replaced within another 30 minutes. Will use Ira Hansen for all my future plumbing requirements and indeed just booked for Ira Hansen to do my annual backflow test.
David Teixeira
2 years ago
Angela Highsmith
a year ago
The service was thorough and the technician was nice, professional and a good communicator.
Outstanding service! Thayne from IHS was out at my house within 24 hours of calling (for an inactive leak) and fixed the entire problem within 2 hours. I originally had Paul’s come out but it took them avout 4 working days just to email me the estimate and I paid only half of their cost by going with IHS.
Arlene Llewellyn
2 months ago
So far my experience with your company has been five star. Cao came to my home and checked my air conditioner and furnace blower because of a problem. Could not solve the problem but assured me everything was checked out and working properly. Very nice young man and as always Tracy and Steve have been to my residence and completed work. Nice job guys. 5 star. Susan Blair
Michael Graser
6 months ago
They showed up on time and worked quickly. Baustain, who did the repair was able to detect the issue and repair it within a few hours. He was knowlegable and addressed my other concerns/questions.
James Fluckiger
5 years ago
When my water heater broke i spoke to Taylor in the office and she was able to get me setup quickly with a plumber to come out and get my water tank replaced quickly.Thayne showed up and was very friendly he walked me through all the steps after the install of how the system worked and answered all my questions on the safety set in place and explained how my warranties worked so i wasnt feeling like i was in the dark.
dearra infall
2 months ago
Greg Baustain was professional and got the job done in a timely manner, office staff was friendly set up my quote and work quickly. He made a point to try to explain to me what he was doing when i didnt understand he broke it down more to make sure i was in the loop. I work for a storage company and we will continue to use these guys for our locations in town.
Andy was prompt, informative and helpful. Very personable and professional.
jennie montoya
a year ago
LaRue was very nice, helpful and knowledge...great job
Sean McGuinness
4 years ago
Taylor was fantastic when we called. Tracy was excellent in helping to solve our problems (garbage disposal - back-up issues). Very professional- excellent customer experience.
I called for a non-emergency appointment to have a water line and valve put in for a new refrigerator. Taylor took the call and very quickly arranged for Tracy to come out . He was there within an hour, was efficient, pleasant, and helpful, even explaining some things for us to watch for in the future.
Jorge.Lesley Alvarez
a month ago
I am very satisfied with the great work Terry and Shay provided. The job was done fast and very clean. This is my first time using this plumbing company and I will definitely use them again in another plumbing emergency and will also recommend them.
analysa cloninger
5 years ago
Excellent service with Thayne our technician very professional and knowledgeable. Explained everything in detail and did an excellent job. Thank You!
Maxwell Olsen
5 years ago
I had some issues with my toilet not flushing properly and I was unable to get the clog out by myself which made me really frustrated. I called IHS plumbing and Taylor had Tracy dispatched to my house in just about 1 hour. Tracy came over, unclogged my pipe (which had tree roots growing in it) and got everything working great in about 20 minutes. I could not have asked for better customer service and all around care than what IHS gave to me. I felt as though they took my call personally and treated my problem as though it was the most important call they received that day.Thank you Ira for having such wonderful people on your staff!!!Sincerely,Maxwell O.
Cordova Commercial Property
5 years ago
Excellent service. Taylor set the appointment. Tracy followed up and said he could do the job earlier than the appointment time. He went the extra mile by doing some electrical troubleshooting, which was verified by an electrician. I'm very satisfied with the work and the level of professionalism. I will use them in the future.
Mike did a great job! He clearly communicated when he was on his way and he went above and beyond to make sure he not only took care of the specific issue I called about but also noticed our bathroom sink wasn’t draining well so he quickly fixed that as well. I would highly recommend this company and Mike.
Ralph did an excellent job of estimating and completing the replacement of our water heater. He not only stated what needed to be done, but explained why. As he worked, he explained what was being done and showed us the failed parts. He also gave us advice on how to extend the life of the water heater and the recirculation pump.The previous water heater was only 8 years old. It was the lowest bid. It was an inferior water heater and installed incorrectly.
James Hatchard
6 years ago
Taylor was very helpful in getting me same day service. Thayne, was awesome! He showed up early and was very proficiant and curtious and performed his job very well
Can't say enough about this company! This is the second time I have used them and Thayne came out this time. What a nice guy and had one leaky toilet that needed help but he checked all three to make sure they were OK. Also had a little clog in one of my Master bedroom's sink and he addressed that and took care of it for me in a couple minutes. Thanks Thayne and the IHS company. You all are great!
Robert Nolan
10 months ago
My wife and I were referred to Ira Hansen Plumping by our General Contractor he said they were fair in pricing, reliable and always did good work. I called to have them come out, they were prompt and thorough. Tracy and Mike came did the work they did a bang up job, were on time and thorough, they went through everything completed with my wife. We are very pleased with the work completed and will call on them again. Thank you Tracy and Mike for making what could have been a big ordeal so simple.
David Fischer
5 years ago
Taylor answered my call this afternoon and sent Tracy the technician out right away, I had a shot hot water heater and they had me up and going with a new unit within hours!!! I highly recommend Ira Hansen!!! Taylor was on top of her game!! Tracy is an excellent service Tech.
Ryan Ravenelle
8 months ago
Very expensive job, to be honest I feel RIPPED OFF. I had 4 faucet angle stops replaced, the total cost was $1000! All in all, the technician spent 2 hours on the job. Most of that was going to pick up parts, the actual work took about 30 minutes (I can see entry/exit on our door lock). I was told parts were $200 total, leaving $800 to cover 2 hours of time. That means $400/hr for the job. Shame on me for not getting this quoted by others. The invoice provided is a joke, no itemized list of parts, hours etc. I do not recommend Ira Hansen, nor will I ever use them in the future.
I am impressed and happy with your company from my first phone call that was answered by Robin. She is very professional and accomodating. She set up an estimate appointment for me with Mike. When Mike arrived he listened to my problem about a water knock and was quickly able to come up with a solution. He provided me with a fair estimant and preformed the job to my satisfaction. No more water knock!! I will definetly contact Ira Hansen for all my plumbing needs and ask for Mike. I am glad he is on your team!!
Jenelle Lawrence
5 years ago
I had the best experience I could have had when having plumbing issues! From Taylor at the front desk being able to schedule me same day to Tracy being prompt and accommodating. I can't recommend these guys enough.
Margaret Pieper
4 years ago
Thanks so much to Lorressa and Tracy for your quick response and attention to detail. Highly rx them for any plumbing needs in your home
May Arboretum Society
10 months ago
I choose IRA Hansen and Sons Plumbing because of their reviews online. I am glad I did, Greg Baustian was very good and very pleasant to work with. I needed my ice maker hooked up. He explained what he needed to do, left to get parts needed and came back. Took him about 20 minutes and he was done. My icemaker is working perfectly and I am very appreciative of his service. Definitely will use IRA Hansen and Sons going forward with plumbing needs.
Stacey McTigue
4 years ago
Apologizing now at how late this review is as the service provided was at the beginning of the month. I just want to say how professional and friendly Ralph and Tracy were. They took the time to explain what was wrong and what needed to be done. The quote was more than fairly priced. The work took less time than I expected. Just cannot say enough. Highly recommended
We recently bought a house and found several plumbing issues that needed to be taken care of including replacing all of our sewer lines which was an unpleasant surprise we didn't anticipate. Ira Hansen and Sons gave us by far the most reasonable quote we received and our plumber Andy did a great job. This is the second time we have gone through them for plumbing jobs and would recommend them to anyone.
Gina Derryman
6 months ago
Sean from Ira Hansen and Sons Plumbing was nothing short of amazing! Our water heater was having issues and he came out on a Sunday. We couldn't be more thankful! We will be going with this company again in the future!
Melissa Heyden
4 years ago
Tracy and Taylor were amazing! They made this process quick and easy. Fixed all my plumbing issues.
Rebecca Haulman
6 years ago
Ralph was amazing! They gave me an hour time frame but he was at our location within 20 minutes. He was knowledgeable and polite. I will definitely be recommending them and using them again!
Aliona Craig (Gmail alternate account)
6 years ago
Bryan did a great job! He was prompt, courteous and knowledgeable! We will definitely use him again for future projects!
White Law Chartered
4 years ago
Taylor was great on the phone, she sent Tracy to fix up my bathroom. Did a great job very polite and professional conduct. Thanks
Andrew Harrison
9 months ago
Great work and highly professional.
Michael was sweet and professional and I would call him any time my pipes need work!
I had 2 seperate plumbing problems last week and Ira Hansen and Sons came right out and got me all fixed up! Mike and Thayne are expectional at what they do! So glad I called!
Called to have main line cleared of tree roots. Plumber had to get on my roof to run a small snake. Did not run snake all of the way to city sewer line. Did not fully clear the clog, but some of the water did drain from the line. Was charged $200 for incomplete job. The line re-clogged 30 days later. Did not guarantee work (but did not inform us of this until later, when we complained). Did not provide written estimate of service (as promised). Did not return to run camera down line to see clog (as promised). Had to fight to get a promise of getting money refunded so that I can call another plumber (been a week, and still waiting for refund, even though I only live 3 miles from their office!). I have been dealing with this for over 30 days now, and I still don't have a working main sewer line! Can't wash clothes or use toilets! I very highly DO NOT RECOMMEND Hansen plumbing!! They DO NOT back up their work or their word!!
Still 5 stars. I called again last week to have our water heater checked. Taylor helped me set up an appointment with Andy to check it out. Andy called before he arrived to make sure we were ready. He arrived on time and replaced the anode in the water heater. The work was done quickly and efficiently. Taylor and Andy are two more of the reasons why we always call Ira Hansen and Sons. The have never disappointed.Last week I called to see about having a shower head replaced. I spoke with Larissa who helped me schedule an appointment for Monday 8/20/18.Tracy arrived on time and did a very professional job of installing my fancy sliding shower head. The work was performed quickly and neatly.In short, I received the prompt, courteous and professional service that I have come to expect from Ira Hansen and Sons.
Christian Yoedhana
6 years ago
Ralph showed up on time on all visits. After the work he showed me the cause of my water circulation malfunction.
Margaret Vandyken
5 years ago
Prompt, professional, very good experience with Tracy and Robin.
Once again we had a plumbing problem I called Ira hansen plumbing at 8 am tracey was here before 9:30 He replaced 2 angle stops that were leaking left every clean and tight no more leaks Good guy Good company
jack leach
Marjorie Lewallen
5 years ago
Upon calling for help, Taylor was very helpful in scheduling me right away. Tracy responded immediately and came out and performed excellent service on our toilet. He also took the time to explain everything very patiently which I really appreciated. I am very pleased with the service and the and the professionalism and friendliness of Tracey & Taylor. I couldn’t ask for better service and would highly recommend Ira Hanson plumbing to anyone!Again another successful plumbing job , thanks to Tracy and Robin. Pleasure working with them.
Patricia Elam
4 years ago
TRACY AND TAYLOR WERE GREAT TO WORK WITH. HAD A LEAK FROM WATER TANK AND FLOODED BASEMENT. THEY CAME RIGHT OUT WITHIN A FEW HOURS TO FIX OUR PROBLEM SO WE COULD GET WATER BACK ON AND GET BACK TO NORMAL. I WOULD HIGHLY RECOMMEND THEM! THANKS AGAIN.
Janice Ackerman
6 years ago
Tracy and Taylor responded immediately to our plumbing problems. Wish we would have called a lot sooner!!
Scott Richards
4 years ago
Our main water line broke. I called Ira Hansen and Sons Plumbing. Larissa has a very calming voice while I'm in panic mode. She lined Andy, and Ryan to come over and give an estimate. Within 15 minutes they showed up! What great employees. Thanks for the prompt action
I continue to be impressed with Ira Hansen and Sons Plumbing. Robin was extremely efficient and got us on the schedule the day I called. Tracy arrived on time, was courteous, and took care of our issue quickly. I will certainly call them again for plumbing problems.
Tracy was very pleasant and explained the use of a garbage disposal to us. He was very fast and efficient. We were very happy with our experience and would recommend this company and Tracy to anyone.
Carolyn Butler
6 years ago
Tracy arrived on time at 2:30 p.m., quickly checked to see if a repair was possible on our two leaking bathroom sinks. Since they could not be repaired, he found two new faucets in his truck and installed them both, all within an hour. He was efficient, polite and helpful.
Gilles Tousignant
2 years ago
Excellent service, courteous, right on time. Would use him again.
Tracy made a service call for me to fix some plumbing issues we had on a property in escrow. I made the appointment through their office with Taylor and not only was Tracy on time, he was a little. After only a few minutes Tracy had both problems figured out, gave me a estimate and completed the work in a timely fashion. Needing a final written report I contacted Taylor once again. The report was E-mailed to me the same day.I would not hesitate to recommend Hanson Plumbing to anyone needing fast, professional service.
Malisa Barclay
3 years ago
Andy came out and did a great job with cutting our slab and installing a second drain for our shower/tub installation. They were very fair and completed the job on time. Definitely recommend them.
Chaz fixed my washer hose hook ups. He was great with service and helped me with my new washing machine. Fast efficient and knowledgeable.
Melissa Humphrey
3 years ago
We discovered a leak under the house this morning and they had a crew out to our house within 2 hours! Jerry and his crew arrived perfectly in the window that was given and got right to work! They were supremely professional, quick, polite, and efficient; All while having smiles on their faces in this heat! The price was perfect and we will be referring this team and company to anyone we know that needs a great plumber! Very happy customer! Thanks guys!
Jason Gossett
2 months ago
Myers the service tech was professional and on time. He made sure I was happy with the work before he left. Always a good experience, I will continue to use Ira Hansen and Sons in the future.
I had a laundry list of items that needed attending. Tracy was incredible! He showed up early, got all my jobs done in a a few hours and left things better than ever. He was very neat, and super efficient. No running back and forth for this or that. I've already asked for a quote from them on my next project.
Jeremy Orenstein
a year ago
Tracy showed professionalism and expertise while servicing our hot water heater. We appreciated the prompt response to what I would call an emergency, was very grateful and we appreciate the hard work that was put in while working on it. Tracy did a great job at explaining what he was doing and how to keep up on regular maintenance for the future. Robin was also very professional on the phone and setting up a prompt service appointment. Thank you all for all the hard work and quick service!
Michael Gritzmacher
2 years ago
Greg arrived as scheduled. Discussed options for repair and had the job done in about one hour. He left the area cleaner then when he arrived. I would highly recommend Ira Hansen Plumbing.
Jeanne Meacham
11 months ago
Mr. Solano was great to work with, he was given the incorrect information so he needed a different tool, he worked until my drain was clear, clearly working later than he anticipated- but never a complaint!
Alex Christopher
5 years ago
Taylor set me up with an appointment very quickly. She was understanding about my being unsure of the causes of of our problems. Tracey came out and made some tests. He was very patient in explaining the cause of the noise we worried about(it was not a big deal) Tracey replaced our burned out reticulation pump. Somehow he was able to get it and return the same day to install it. Ira Hansen and Sons is our Plumbing Co now!
Tracy has done several plumbing jobs at our house and always does an outstanding job. He explains everything he's going to do before he does it. My wife and I always appreciate his advice. Whenever we need something done we request him personally. Ira Hansen and Sons Plumbing are lucky to have a great employee like Tracy. We will continue to use his services whenever we need some plumbing done at our house.Thanks,Fred
I had Ira Hansen & sons install our waste disposal unit & a new faucet on 9-10-18. Clarence Cortez did an excellent job of installing both items. He discussed the options I had related to the faucet placement & sprayer option. The area was left clean & both items preform as designed. I will continue to use this service for all my home projects!
I called up needing a fix on a leak on my Kitchen sink fixed Taylor was great reception Lady had a Plumber out within the Hour Amazing.... Tracy showed up and was a Superstar got my place back in order in no Time... Thanks for the Great Work......
Sean Lindstedt
4 years ago
Tracy and Taylor did a wonderful job fixing the problem quickly. Thanks again!
mad scientist
3 years ago
The guy that helped me was Jerry and he did a very very good job check Them out get your needs taken care of
Evelina Dunton
11 months ago
Solano arrived on time & was very professional. He did great work, very efficient & knowledgeable. Next plumbing service needed I will be going with Ira Hansen and Sons Plumbing. Highly recommend!
Punctual, kind, informative, and trustworthy. Repaired our toilet quickly and professionally. Incredibly satisfied and grateful for the services these folks provide.
Hervey Ibarra
5 years ago
Robin was very pleasant to speak with when scheduling an appointment. We were able to get a next day appointment. On our appointment day, Tracy called to see if he could come earlier than scheduled which was very nice. Tracy was professional and polite. He made sure to explain the issues he found, he fixed them in a timely manner and reviewed the repairs with us to ensure our satisfaction.
Sara Rountree
5 years ago
Robin was able to schedule me a same day estimate and Tracey was able to do the service same day. So friendly, professional and efficient! Had our new kitchen sink and faucet and garbage disposal installed.4/7/18 We had a main line emergency! Kendall scheduled Ralph and we are saved!
summer villalvazo
2 years ago
So impressed with Mike, as well as this company. Mike saved my day! Of course my water heater started leaking in a home I am trying to sell. On top of living 4 hours away this was a very stressful situation for me. Mike got there quickly and was able to swap my water heater that was still under warranty through home depot and handle all the labor. He was so helpful and friendly and did very nice work. This company is trustworthy and fair. I would highly recommend. Thank you so much!!
Thanks Taylor and Tracy. The service was Mae day, quick and well done. Thank you.
Rebecca Bowman (Becky)
4 years ago
Just had the best experience getting my hot water heater replaced. I called first thing Monday morning after I discovered it wasn't working Sunday night. The receptionist who took the call, Taylor was so friendly and got someone to my house by noon the same day! Tracy was the installer and was on time and extremely friendly. He got the job done quickly and got me up and running before the day was over. I highly recommend IRA Hansen and Sons to ANYONE! Great shop all the way around.
Hired Ira Hansen & Sons for a water heater replacement and was very satisfied with the service and professionalism. Andy was an excellent technician and was very thorough explaining every detail of the job. Will definitely hire this company for future plumbing needs. Thank you!
We were VERY impressed! I had called another plumbing company a couple of days earlier and got a quote, seemed high so I called IHS Plumbing. Taylor was friendly and said she'd have someone out that day. Tracy was there within the hour! He replaced our 40+ year old hot water heater. He was wonderful. Showed us how to flush it & maintain it to get the most out of it. The best part was his price was almost $1000.00 lower than the first plumber I called!! IHS Plumbing will be the only plumbers I call from now on.
Tanyon Daniels
6 years ago
Called early Monday morning for a business repair, Taylor was friendly and had someone out within a couple of hours. Tracy was fast, friendly, and efficient and solved our problem in under an hour. We will definitely be using these guys again for business and personal plumbing needs! Thank You!
Robert Whalley
a year ago
Sean came by the morning after my call and got my water heater working again in minutes. Great experience with this company!
Taylor was most helpful and polite in her reception duties and checked to get Tracy right over to fix my problem. Tracy not only quickly fixed my problem but also educated me in a friendly and thorough manner what to do in the future to prevent repeat calls and costs.
Sylvia Bangert
7 years ago
Employee Ralph arrived promptly on time, was very pleasant and professional, did a good job in a reasonable amount of time. i have
no complaints!
Byron did a great job. Did what was asked, didn't leave a mess, explained everything fully and is researching for hardware for reinstall of fixtures. Hansen Plumbing consistently does a great job. Use them exclusively.
Lurana Cancilla
2 years ago
Pilot light went out & couldn't re-light. They came out quickly & re-lit the pilot light. Told us to call back if it went out again and he would check for more complicated problems.
Matt McFadden
10 months ago
This is my first time using IHS plumbing. I was impressed at how quickly they could schedule me in but more importantly the professionalism and the great job LaRue did with my 2 faucets installed. I will use them again and recommend as well.
Karoly Kocsis
5 years ago
I called IRA Hanson Plumbing to fix a sewer smell in one of our washrooms. Bryon identified and fixed the problem in a short period of time, and at a very reasonable price. Thank Bryon and IRA Hanson Plumbing, your professional service is greatly appreciated. Charles.
Ravi Ramcharan
6 years ago
Called Ira Hansen and Sons Plumbing on Monday for a broken kitchen faucet and a defective bathroom shower. Tracy came out within the hour and provided an estimate and told us what we needed. Tracy then went above and beyond by going to several plumbing stores and provided me with the part numbers that we needed to get.Yesterday Tracy came out promptly at the time he said he would and repaired both the kitchen faucet and the bathroom shower quickly and efficiently. I will definitely be using them again in the future for my plumbing needs.
Positive results began immediately when we called Larissa to get a plumber to our house ASAP due to a huge spraying leak from our expansion tank on our water heater. She scheduled Tracy who arrived even before he as scheduled to be here! The repair was fast and expertly completed. What a relief! Thank you both.
When I reached out to them, they quickly had Greg Baustain assigned to come out and give us a bid. Once we made the decision to go with their company, he promptly scheduled the job, showed up on time, completed everything on time and did a great job. We are very happy! Would definitely recommend them and use them again! Thanks Greg!!
Jason Winters
5 years ago
Tracy was great. Very professional and nice guy too.
Audrey Verduzco
2 years ago
Michael was very professional and extremely cute highly recommend
Thanks for the great service! Robin, I appreciated all the clarifying questions during our initial appointment scheduling chat. Tracy, thank you so very much for taking the time to explain the issue, and also explain the fixes too! No more drip, drip, DRIP! Thanks again.
Michelle Budd
5 years ago
Had work done on Condo.Replacing main water valve, toilet valve and install a new toilet.Bryon from Ira Hansen Plumbing was great.Friendly, fast and professionalGreat serviceKnowledgeable staff.Highly recommended.Will use them more in the future.
My shower/tub knob wasn't working, wouldn't turn the water off. Called TMWA, they promptly came out and turned it off. My next call was to Ira Hansen & Sons. Taylor was pleasant and courteous, gave me their email address so that I can send a picture of the fixture. She also set up the same day service! Tracy (plumber) called an said that he can come out before my appointment. Tracy was quick to diagnose the problem and had the parts on hand to fix it. I will use them in the future and recommend to family & friends.
This was the 1st time that I used Ira Hansen and Sons Plumbing. Very impressed with their responsiveness and the quality of the work performed by Danielle LaRue in the repair of the of my leaking shower head.I will definitely use their services again and highly recommend them if you have a plumbing issue.
Halie Zimmerman
4 years ago
I was very happy with the service at Ira Hansen Plumbing. After some frustration with another company, I called Ira Hansen, and Taylor answered the phone. She was polite, quick, and efficient in getting Tracy out to me the same day. Tracy was also polite, fast, and efficient in assessing the job and getting the work done to our satisfaction. I will definitely use Ira Hansen Plumbing again.
Fast, friendly, confident, and affordable. Can't ask for much more.
Rebecca Rosenberg
6 years ago
Ralph is a life-saver!! We had a major emergency situation with both toilets clogged and backing up in to the bathtub - and Ralph came out on a Sunday and had to take a toilet off to unclog everything!! He was amazing. We previously had an excellent experience with Tracy plumbing the gas line for our new range, and now Ralph to the rescue! Ira Hansen and Sons is our permanent plumbing company from now on!!!
Lawrence Alves
3 years ago
I had a great experience with IHS. Our plumber, Andy, kept great communication with us throughout the entire process.There were no gimmicks or hustles. After he finished switching over a gas line for us he stuck around to help us get our gas dryer hooked up and made sure it was working appropriately! He went above and beyond and we will definitely be using IHS in the future.
Ben Carpenter
4 years ago
They were able to replace a busted water heater in no time at all and at a better price than other companies. Tracy was great during the install and was careful to explain everything to me. Taylor in the office was wonderful as well with scheduling and billing. Class company that I’ll use again!
WILLIAM FRASER
a year ago
Hansen’s is the only plumbing business I am aware of that charges no trip fee. When my tankless water heater began stopping flow intermittently they sent someone out to troubleshoot it . I decided to have it replaced rather than start replacing parts since it was 15 years old. Hansen’s didn’t charge for the diagnosis. They charged a flat fee for installation of the replacement. i tried to get Jet Plumbing to come out and give me a competitive quote but they wanted $125 to come out and give me a quote. I said forget it and had Ira Hansen plumbing install a Navien NPE-240SA . Because of the low average water temperature in our area I chose the highest output model so that I would be able to supply multiple hot water demands such as showers and a washing machine simultaneously . Greg Baustain did an outstanding job with the copper piping while keeping me informed of his progress. I would highly recommend Hansen Plumbing.
patrick johannessen
4 years ago
I had some work done on a newly purchased property and I highly recommend IHS Plumbing. Taylor took my call and was able to work with my schedule and promptly schedule an appointment for me. Tracy showed up and showed his expertise in his field. he quickly and skillfully accomplished all necessary tasked and even took time to show me proper maintenance down the line. I will definently recommend him for all future needs!
Super positive experience! Ira Hansen & Sons Plumbing demonstrated great customer service and came to the rescue within a few hours of my call for help. Baustian was polite, knowledgeable and able to complete the job right away!
I'm very pleased with the service! I called because I had a leak under my sink at my rental property. Taylor at the front desk was very easy to talk to and expressed concern in my issue and was able to get me an appointment within a few hours! The plumber, Andy was very professional as he quickly accessed the issue. He called me to tell me the problem then fixed it right away with my approval. Thanks!I highly recommend using Hansen and Sons Plumbing!
I made an appointment with Taylor who was very kind and professional and understanding of my needs. She scheduled the soonest available appointment which was very fast! Tracy did a great job on our gas pipe issue behind our new gas range. He was fast, informative, and very professional. I am happy with the work that he did and am confident that I will be using his plumbing services again! Thank you IRA Plumbing!
Plumbing issues isn't something anyone enjoys; however, Sean Simpson turned a negative adventure into a positive experience. He was able to come two hours earlier than originally planned, diagnose and fix my problem in less time than it took for me to make the problem in the first place. From now on, I'll call Ira Hansen & Sons for my plumbing needs instead of trying to fix it myself!
Ira Hanson and sons this is an excellent Pluming company they are on time and they are professionals excellent plumbers my plumbers name is Tracy and Taylor his coordinator are a fine exceptional of how a company should be yes I will call them again only them and will tell everyone to use them.
Baustain installed my hot water heater and did a awesome job. He arrived early and installed my new water heater in no time. I would recommend Ira Hansen plumbing, they were great to do business with!
Skyline Mobilehome
a year ago
Erin Hourihan
5 years ago
Tracy and Taylor were very helpful! After another plumber didn't show, they responded quickly, fit us into their schedule and completed the job in one trip. Will definitely be a returning customer!!
ronald seidel
6 years ago
We learned that our water heater was leaking wihle out of town on an extended vacation. Tracy was able to give us a quote over the phone for the new water heater (which other plumbing businesses wouldn't do without a visit). Tracy met my nephew at the house on time, installed the new water heater, and gave us a detailed account of how the installation went over the phone. This is our second time using Ira Hansen and Sons Plumbing, both experiences were exceptional. Thanks Tracy!
Ashley Stewart Izzo
4 years ago
We were having issues with how long it took for our water to get hot and were considering having our water heater replaced with an on-demand water heater. Andy came out for an estimate and saw that it was just the recirc pump that needed replacing. They were able to replace it the next week. Very happy with the service provided overall! When it's time to replace our water heater, we will be using Ira Hanson and Sons.
Great company, great service. They did the work in a timely matter and at the quoted price with good communication throughout.
I had a new sink and disposal installed by Ira Hansen and Sons Plumbing. The tech (Greg I believe) showed up same-day and on time. Greg got the job done in two hours for $375, parts and labor, did a fantastic job. I was quoted over $1600 for the same job by another well-known local plumbing company that I've used in the past, which I thought was absolutely insane! I'll be calling Ira Hansen and Sons Plumbing next time I have some plumbing work to be done!
Jean Neddenriep
5 years ago
I called in the morning and Taylor was very helpful. Tracy came out that same afternoon. a Friday, calling to let me know how his previous job was going and what time to expect him. He clearly explained what needed to be done gave an estimate. He will return on Monday and the work will be completed. Great customer service by both Taylor and Tracy.
Dream Stalker
6 years ago
What a great company! Same day service and arrived on time. Tracy gave us a very reasonable estimate and had everything fixed quickly. If you need a plumber give them a call, you will not regret it.We had need of a plumber again today. Spoke to Taylor and again Tracy had an opening a few hours later. They are still outstanding, if you are looking for a plumber give them a call.
I asked my neighbor which plumbing company he uses and he said Ira Hansen Plumbing. I called and within 24 hours had an appointment. Tracy replaced the water heater, cleared a slow draining sink and finished some piping left unfinished by another company. He completely explained what was needed and what he was doing, showed me how he lights the water heater and left everything very neat. The price was comparable with work that I have had done in the past. I would definitely use this company again.
Lurana Cancilla
6 months ago
I have used their services for years and always find them quick & efficient in resolving whichever problem we have.
C. Fields was our repairman today and he lived up to my high opinion of Ira Hansen Plumbing.
Michael Cornista
2 years ago
I called Ira Hansen Heating and Plumbing for a Water Heater issue in my home. The company promptly contacted me the following morning and sent their technician Mike Hautt. Mike was very professional and took time to understand what the issues were and how to appropriately address them. Fantastic job!
Taylor answered the phone and kicked off a great experience IHS plumbing. I needed someone to come out, but I wasn't expecting within the hour. Tracy arrived, provided me an estimate and got to work immediately. He was very knowledgeable and explained what was needed — great effort by the IHS team.Thank you.
Very disappointed in the communication and service of Ira Hansen and Sons Plumbing. I called them on Wednesday to take a look at a leak on the back of our property. The appointment was set between 3:30 & 4:30 the next day and once onsite, the tech was supposed to call me directly to provide an update and get approval for any repair. Needless to say, no one called and in fact gave my manager little to no information other than telling him that he (the tech) would be back the next day (no time given) with a generator to pump the line. The next day came and at 5:00 pm I received my first call back from a different tech who informed me that they would not be able to do the work because it would require a generator and they don't do that type of work. When I interjected that they needed better communication skills since we have wasted two days, the tech talked over me not listening and then proceeded to tell me that he wasn't given any detail about the job from the previous tech and wasn't told about the generator. When I suggested that they needed to improve their communication to both the customers and each other, he just continued to talk over me with no regard to my frustration. Very disappointed, we will not use them again!
Thayne was at our home promptly at the appointment time.
He was able to resolve the issue efficiently in a minimal amount of time.
He was friendly, courteous, knowledgeable and I highly recommend
contacting IH&S Plumbing with a plumbing problem.
Lorne Malkiewich
6 years ago
Taylor arranged for service quickly. Tracy arrived promptly, took care of all of the issues we had and gave us helpful information on other questions we had.
Taylor was very helpful over the phone and was able to get me into Tracy's schedule the same morning. Tracy took care of the issue on the spot with a repair part that he had on his truck and we are back up and running. Great service guys!
Jillian Elliot
a year ago
LaRue was great! Was attentive to our concerns and did the needed work quickly, cleanly and with a friendly professional attitude. Would highly recommend.
Peggy Fortner
7 years ago
Tracy arrived on time today, in fact a little bit early, which I had told your office would be fine. He discussed the problem with me, and began troubleshooting. He explained what he was doing and even offered some suggestions to help keep the plumbing under the sinks in good order. He was polite, respectful, and pleasant. He diagnosed and repaired the problem quickly and professionally. It was a positive experience and I am satisfied.
Diane Wilson
5 months ago
Sean Simpson was unbelievably helpful installing a new toilet in our old home. He was friendly, knowledgeable and an expert plumber. He answered all my questions and made my day! Such a nice surprise. I highly recommend Ira Hansen plumbers and hope they send SEAN.
David Chamberlain
5 years ago
We put out call into Taylor this afternoon and within an hour Tracy was dispatched to our home. He assessed the situation quickly and within an hour had everything running as we wanted it. He also provided us with additional information to keep our system efficient and operating correctly. Thanks for the quick response and getting us back up and running.
We had some remodeling work done on our Master Bath last year, and needed the assistance of a plumber to coordinate with the tile contractor on the reconfiguration of the shower/bath piping. Called Ira Hansen and Sons and was very pleased with the quick response and the excellent work that Ralph performed for us when he came out on multiple visits during the project. We were also pleased with the price quoted, which is what they in fact charged, and not until the job had been completed!Last month, our water heater failed (leaking all over the garage). Due to our previous experience with Ira Hansen and Sons, we once again called them and spoke with Taylor who was very courteous and responsive to our situation, connecting me directly with Thayne who explained what water heater product they install and the relative warranty (10 years). He came out the same day and replaced the failed unit, once again for a fair price, compared to some of the quotes we had received from other local companies.All of the employees we dealt with at Ira Hansen and Sons Plumbing are very professional, do great work, and their fees are reasonable. We will definitely contact them for any plumbing needs that arise in the future, and we have recommended them to friends and neighbors as well.
Tracy and Taylor are amazing. We had an issue with hot water in our toilet, and Tracy had it fixed in 30 min. He is definately my go to guy for plumbing.
Linda Teshera
5 months ago
Called and reported a leak - they (Myers) responded quickly, explained everything and got the repair done right away
Simpson added a gas line to our laundry room. He was very professional and arrived on time. We will be requesting Simpson again in a couple weeks to move tub plumbing in our master bath
A big thank you to Tracy for replacing the copper pipe and fixing the leak coming from a pipe in my garage. He was pleasant, professional and worked quickly. I also appreciate that Taylor quickly booked an appointment for me and had Tracy at my home in just a few hours.
Richard Schuessler
5 years ago
Tracy called several hours before scheduled appointment time. It just so happened he had the necessary parts on his truck to fix my problems. He completed the job super fast and well done. Very professional. Recommend Hanson Plumbing wholeheartedly.
Jeffery Violette
2 years ago
I have used this company twice so far and have been very impressed with the quality of work and prices. Both times the plumber they sent out completed the work very promptly and knew what they were doing. This time they sent Sean and he was able to come out 4 hours earlier than the original appointment to check out the issues and offered a quote right a way. He left to grab the needed parts and and fixed the issues very quickly. I will definitely use this company again!
jordyn osborne
a year ago
Thank you Andy for all your help. Highly skilled service tech. Appreciated that he treated my house like his own!
Tracy and Taylor were very knowledgeable and helpful. We appreciated the quick service.
I had Bryon and Tracy install two gas lines, one for a new range and one for a gas fireplace insert in addition to fixing a hose bib and running a waterline for a ice maker. Both were very friendly, clean and professional. The gas line for the fireplace required a bit of outside the box thinking as it was located in the middle of a large brick wall, surrounded by a tile floor and some interesting underpinning. All in all, they did a great job.
Would highly recommend using Ira Hansen and Suns Plumbing. We had our refrigerator water valve break, and technician Sean Simpson was beyond helpful. He was super professional, helped walk me through the process and explained how everything works and my options on getting it repaired. He also gave me his direct work number in case I had any follow up questions or issues. Super friendly and professional.10/10 would recommend, and they will be my go to company for any plumbing issues.
Ronald Jackson
5 years ago
Tracy was very professional in handling the leak in the bathroom. He was able to come to our house earlier than expected and was finished with the job in an hour. The only thing I would suggest and this is not a bad thing is if Ira Hansen and Sons Plumbing could have a specialist or preferred contractor to come in and fix the drywall after the repair. We were made aware of this policy of theirs before they did the job but the leak was the priority.Trying to find a contractor to fix the hole in the ceiling is a real pain now here in Reno due to the booming environment. Thank you for your help and we will use Ira Hansen and Sons Plumbing again if needed.
Julie Osendorf
9 months ago
Baustian was prompt and very professional. He got creative to save me replacing faucets which saved me money. I am very happy with all the work he did. I would highly recommend him for future plumbing projects.
Today we had Aaron come to our house to make a service call. He was professional, knowledgable, and personable. Couldn't ask for more. We would definitely recommend Hanson and Aaron. Great job!
theresa murchland
5 years ago
Tracy did an amazing job fixing our plumbing problem. He also took the time to explain issues and make recommendations for the future. The receptionist, Taylor, was also very helpful in quoting costs and connecting us directly to Tracy to consult ahead of time. You have a great crew.
David Bonini
11 months ago
Tracy and Taylor did a wonderful job. I am disabled and I needed a fixture installed in my new house. This fixture helps me with the bathroom. Taylor took my call and connected me with the technician, Tracy. Tracy came right out (within 30 minutes) and had the job done in under an hour. It was an expert job performed by an expert technician. What a great service at a more than fair price. I can't express how happy I am.Update 10-4-2022I have used Ira Hansen twice since my last review. As always, their services were swift, the technician was right on time, clean and well prepared. All work performed was done at or below budget. The work itself was stellar and the tech spent the time to explain what was done and went through each repair to ensure I understood the repair and the new parts associated. As said before, I cannot express in words with how happy I am with their service.
Kathleen Deyling
4 years ago
Thane came to repair the broken irrigation system. He arrived punctually and did a great job, answering all questions knowledgeably and respectfully (I'm still surprised at how often guys will manspeak or talk rather down to me when involved in home repair), and I was thrilled with the total interaction. A year later when I needed some additional guidance, he was just as great on the phone as he walked me through the issue. Couldn't be more satisfied.
Time management and communication are two things any good company should strive to have. Ira Hansen and sons plumbing did not demonstrate this with my interaction with them. Called on Monday to set up an appointment for Wednesday, lady on phone was nice set it up for 12:30-1:30. Time comes and goes and nobody shows. Call them at 1:30 and nobody answers, leave a message. Another hour passes call again get transferred to a technician who says they had something happen on another job they will be here in 1 hour to 1 and a half hours. Time goes by, wait 2 hours so 4 hours total I have been waiting for someone no one shows. Call again the office is closed, leave message saying to cancel. Set up appointment with a different company and after I do that they call saying they are finishing up one more thing and will be here shortly.Waited 4 hours canceled another appointment I had, got no calls to tell me what was going on instead I had to call them, worst communication I have ever seen. Will never recommend them am baffled at how they have so many good reviews.
Ralph was our service person. He showed up on time and solved the problem. We had a leak coming from our upstairs master bathroom. After about 30 minutes of measuring and investigation he found the leak and fixed it. This was my first time using Ira Hansen and Sons Plumbing. The pricing was reasonable and they fixed the problem. If I need a plumber, I will use them again.
Michael Cowan
4 years ago
I highly recommend IHSP. I called Fri. afternoon and talked to Taylor and
she set an appt. with Tracy for Mon. morning at 8AM. Tracy was on time
and completed the work in less than an hour. I highly recommend this company.
Tracy and Taylor helped with basic plumping support. Nice guys with good communication skills.
Highly recommend Ira Hansen Plumbing. Tracy out plumber was prompt and diligent in his work along with follow up prior and after repairs. I think they 're affordable too.I have an older home in old Southwest of Reno and I need a reliable service and pleased I have a good relationship with them.Dave
William Hutchens
2 years ago
Andy was extremely professional and gave me a great quote for a bathtub and shower wall install. He was efficient and did a great job! Looks awesome and can't wait to finish everything else in the bathroom so that I can show off the great work.
Ira Hansen and Sons are a professional team that take their time to explain the work that they will be doing in your home. Thank you! Tracy was our plumber.
I can't say enough good things about how professional a job Greg Baustian performed on repiping my hot water line throughout my entire home. Greg showed up on time each day and went directly to work and explained each segment of his scheduled repair. His work was very clean and neat. I highly recommend Ira Hansen & Sons for plumbing needs and ask for Greg. Thanks, Ron Pelger
Diane Ericson Abbott
5 years ago
I had a clog somewhere between two bathrooms and Thayne came out within a couple of hours. We thought he would need to come back the next day with a camera and longer snake, but was able to get it cleared by dumping a 5 gallon bucket of hot water down one of the toilets. Their service call rate seems a bit high, but the prompt, courteous service made it worthwhile.
Solano arrived at the beginning of the assigned appointment time. He assessed the hose bibs I wanted replaced, including getting in the crawl space. He left to get the necessary supplies based on my house and crawl space. When he came back, he was able to effectively and efficiently finish the job. He also gave me some advice on my sprinkler system that I am taking care of myself. Thanks again to Solano and to Ira Hansen and Sons.
Brittany Tolson
a year ago
Sean Simpson was so helpful and quick to repair out hot water heater at the salon!
Thank you for saving Christmas busiest time of the year and he saved the day! Couldn't thank you enough!
patty foncault
4 years ago
Can't say enough good things about every experience we've had with this company. We called in the morning and Taylor was very helpful and accommodating. Within the hour Tracy showed up and couldn't have been nicer. He took care of our problem, as well as another one that would've been another service call in the future. He also answered a few plumbing 101 questions graciously. I would highly recommend Ira Hansen Plumbing for any plumbing issues you might have.
Caz Galbraith
4 years ago
Taylor was very helpful with scheduling service in our home, she had a plumber on site within an hour.Tracy was very friendly and professional, he repaired the leak in our hot water system and checked every faucet in the house for proper operation.I highly recommend this company.
peggy preston
5 years ago
Without Robin and Tracy we would be under water. Robin let Tracy know we had an emergency of an increasing leak in a copper pipe. Even though Tracy already had a full schedule for the day, he made an effort to fit us in. He looked at the problem, gave me an estimate, fixed the problem and was out in less than an hour. He was fast, efficient, didn't leave a mess and even gave me tips on extending the life of my circulating pump. Thank you to Robin and Tracy. We will definitely use Hansen and Sons Plumbing again!
Highly recommend! Fast, friendly service. Fixed the problem within minutes. Will use again.
Greg Baustian arrived on time for my appointment. He immediately diagnosed the problem with my 12 year old water heater and gave me the option to repair or replace it. He thoroughly explained the problem so I could make the best decision for my situation. Given the age and the cost to repair I chose to replace it.Greg performed the installation of the new water heater same day to my delight. He was thorough, professional, and did an excellent job. I have used Ira Hanson plumbing many times and have always found then to provide quality work, highly recommended.Greg gets 5 stars for his work. It’s not easy giving someone the bad news that something is broken, but he made the process as painless as possible. Thank you, Greg!
Frances Colborn
9 years ago
I called Hansen & Sons because I was having a water hammering with pressure dropping problem in my house. The guy showed up at the appointed time and we went over the issue and the guy was explaining to me what was going to happen and began telling me, You have to disconnect the main line and put a pressure gauge on the line to check for a blockage. Several times he told me, You have to do this, You have to do that to which I got frustrated and asked him, Aren't you the plumber? Shouldn't you be fixing this and finding out what the issue is? He told me we will be doing the work and taking care of the problem. I told him okay, let's get this scheduled and taken care of as soon as possible. He told me that he would confirm with the office and would be letting me know when he is returning to fix the problem. I called the office the next day and they told me the appointment would be Tuesday between 10-11am. On the following Tuesday the day of the appointment at 10:45 the plumber called me and told me he was not going to show up and they refused to do the work. So they had me waiting all week, without any intention of coming back to fix the problem, and instead of letting me know prior they call me last minute to cancel. If they knew that they were not going to come back and fix the problem, why wasn't I informed prior to the appointment date, instead of leaving me to suffer with the problem, and causing a delay for me to call another plumber to come out and look at my water line? I did make it a point to talk to the owner and find out why last minute they told me they were not coming back out, his answer was good luck in getting your problem solved. In my opinion customer service is very important and there was none from this company. I find it incredibly irresponsible, disrespectful, and unprofessional. I HIGHLY recommend you don't use this company, unless you want to get screwed like I did.
I have used Ira Hansen Plubing on numerous occasions for my personal home and my renal, as well as gave their names to my clients as someone to help with all their plumbing needs. Thank you Baustain, you were wonderful as always!
Tracy was very professional, great personality. After reviewing what the problem was, Tracy gave me the cost to fix it. i was happy with the cost and the time it took him to fix it. I will use the company in the future if anything comes up. Also will let anyone looking for any issues with plumbing to look your company up.
I was without a shower and called IHS Plumbing for a quote. Andy and Luke came out and quoted me a very fair price. They fixed my shower within a few hours. Andy and Luke were both very professional and courteous. Because of my positive experience with Andy and Luke I will definitely call IHS Plumbing for all my plumbing concerns.Margie Percy
With everyone so busy these days, I was pleasantly surprised to get an answer right away when I called.Ira Hansen Plumbing sent Ralph to check for leaks on my mobile home.Ralph showed up right on time, went right to work, and gave me great advice on vapor-proofing my home.Courteous, professional, to the point.IHP replaced my condo Heater/AC unit several years ago, and did a great job.Thank you
Sean (Simpson) was the plumber who responded to our plumbing emergency after we called Ira Hansen &son’s plumbing. He was prompt, communicative, professional and competent. Would recommend his services to anyone needing a plumber!
Very professional with great communication. I thought it was a little over priced for one hours work but it was Friday afternoon and I had to get it done.
They replaced my water main when it broke. They showed up when they said they would, were professional while here and finished ahead of schedule and we'll within thier estimate
Danielle was exceptional if I need a plumber again it will definitely call Ira Hansen and sons plumbing and request Danielle.
Shawn Biondo was very helpful in identifying a leak in our crawlspace coming from the second floor. It was important for us to resolve this issue as soon as possible being that our home is under contract for sale. We found out we would have to break the wall in between other things to resolve the issue. Shawn did an excellent job in only two days. Highly recommend working with him!
Thayne was professional, helpful, and just plain great through the entire process. They did a quote for an underground leak repair, and got us scheduled and completed in less time than expected. The work was done top notch and seems to be holding. Taylor in the office was awesome to work with. After the work was done, they charged for the work they did, no hidden surprises, and it actually came in under the original quote. No company ever does this in my experience. They’re fair and priced to compete. They also have awesome, punctual, and professional staff.
Thayne did a great job and was very nice. Ira Hansen and Sons Plumbing is the best. They get to you fast and the job is always done right the first time!
I called Ira Hansen and Sons Pluming witch is family ran I learned that when the plumber showed up Jay with his son to install 2 toilets in my condo. I was inpressed with the way they came in did the work and cleaned up after words like they havn't even been here. I found the qualityof work to be outstanding and the work is backed by 1 year warranty, witch based on my research most competers do not they even call back there customers in a week to follow up to see how everything is. Parish Sparks, NV
This is the second time I have used IHS and sons plumbing. Tracy and Larrisa were both professional and courteous. I would recommend this company to any one in need of plumbing services.
Kathleen Freeman
6 years ago
Shawn O'Leary
5 years ago
Extremely quick and friendly, same-day service! Bryon made sure the job was done well and even ran to pick up extra parts to make sure the job was quality craftsmanship. Thank you so much!
Service was very fast. Tracy was very polite and knowledgeable. Taylor was also very nice. Thumbs up to both of them for jobs well done.
Vetter arrived in a timely manner. He was very polite and friendly. He installed our new kitchen faucet as well as flushed our water heater. This was all done neatly and fast. We have used Ira Hansen before and also had great service at that time. We would definitely recommend Ira Hansen Plumbing.
Taylor was very nice over the phone and she answered very quickly. Tray arrived early which was great!!! He was very knowledgeable in garbage disposals. It took very little time and he was helpful and friendly.
Called for a plumbing issue and spoke with Taylor. She was able to get Tracy out to fix the problem that same day! Tracy and Taylor are awesome! Thank you so much! Definitely will do business with in the future!
Bradley Dawson
3 years ago
I called IH&S Plumbing to check on my water heater when it stopped working. Andy Hume was our service technician who came to help us. He was courteous enough to call and let us know he was running late from the scheduled appointment. That alone impressed us. When he arrived, he was calm, courteous, and knowledgeable. He fixed our problem then stayed to test other common problems that happen when a pilot light goes out. Fortunately, he found none.I am definitely calling IH&S for my next plumbing related issue. I'm really glad I found this company.
Stefani Bellows
6 years ago
I am very happy with the work Shawn Simpson completed with our recent toilet install. He was efficient, tidy, and answered all of our questions during the process. Thank you!
gennie alderson
a year ago
Mr. Rodriguez arrived on time and performed the repairs with explanations and options to fix the issues (water hammer and leaking faucet). He was very personable, and I'm happy with his work and the results. If I need plumbing work in the future, I'll call Ira Hansen & Sons Plumbing -- thanks!.
Joellie Williams
3 years ago
Jerry came out today and did everything I needed him to do in one shot. Very friendly & knowledgeable! I would recommend Ira Hansen & Sons to anyone!
I spoke with Taylor on the phone. She was so helpful and very nice. Tracy was to come out around 2 pm, but he called me at noon and was able to come earlier. Tracy was such a great worker and very knowledgeable. he had my old leaking water heater out and the new on in with all upgrades to code within a couple of hours. He taught me to flush the tank every 6 mos. and how to relight the unit. I will always use Ira Hansen plumbing for all my future needs.
Fields very professional, excellent work ethic!
Mandy Caldeira
3 years ago
First time customer and I will definitely be calling them in the future when needed.Andy did a great job informing me what was wrong with my water heater and fixed it quickly. I had originally gotten an appointment for the next day, but Andy called later that day and said that he had extra time and could come over now if I would like. He saw that my water heater wasn't working and made it a priority. Thank you Andy!
Had a Leak in my Sump pump and Greg did a fantastic job with the repair!
Came early after checking to see that that was ok. Bryon described what he was going to do and what the possibilities could be. He went to work and found that the problem with my outdoor faucet was not a big problem, no broken pipes! He got the water running and charged me exactly what he told me would be the charge. I have used Ira Hansen plumbing in the past and this has always been my experience.
Called on Friday and they arrived without the proper equipment and was told to call back on Monday to have someone with a longer snake come by.After waiting ALL weekend and calling first thing this morning, we find out that that piece of equipment is not in working order, thanks for the call back to let us know. We will not be using your company in the future.
Excellent customer service. Special thank you to Tracy & Taylor.
Explained the repair in clear simple terms, and the repair was done with confidence. Also appreciated the email note about the Hansen family that proceeded the appointment.
We've used Ira Hansen Plumbing services for over 30 years with never a disappointment. Today Tracy & Brian spent a generous hour with us installing our new kitchen faucet and soap dispenser. . Tracy is not only a talented plumber, but a heck of a good representative for Ira! We met Brian for the first time today, and he definitely is going to be an asset to your company. Excellent work & service....not always easy to find these days....congratulation!Sept. 26, '17. We're sticking with Ira and his team after more that 30 years! Ira still deserves 5 stars! We had Tracy today for a minor fix and he is amazing! Did the job in less than 15-20 minutes. Taylor is friendly and efficient on the phone. We will use this company as long as they are in business....that's a promise you cancount on!
larissa took my call and scheduled my appointment the following day.tracy came out next day at the time scheduled quickly fixed the problem was polite and efficient,always use IRA HANSONS PLUMBING and their staff
Kimberly Foster
5 years ago
Thanks again IHS! This morning started with a hot water recirculation leak nightmare; but I called IHS and Robin got me an appointment within a few hours. I then received a call from Tracy to let me know he could get me in much earlier. Tracy was Efficient, Clean, and very Pleasant. Thank you so much Robin for getting me an appointment immediately and Tracy for being early, doing such a great job, and leaving a clean well done repair. 😃😃😃😃😃Mrs. Kimberly Foster
Chelsea Sathoff
4 years ago
We needed a plumber quickly and called Ira Hansen and Sons. Tracy and Taylor worked together and Tracy was there in 20 minutes. He was professional and had the right parts and the job was done well and quickly. Work order # 25505. Thank you! Scott Williams
Adam Bellwood
4 years ago
We had Luke come out to fix our Shower not getting hot water. He did an awesome job and fixed the issue. Would use again for sure.
Thanks Tracy, Trevor and Taylor for the efficient and timely service in flushing my water heater.
Cheryl Zarlow
11 months ago
We had to replace our water main and when trouble arose, we called IHS. They sent LaRue to the rescue on the same day and she solved our desperate situation to reconnect our main water line to the house safely, and without leakage. We are so grateful!
Tracy Cobb is a fine representative of your company! He did a great job of installing our new water heater. Robin was most helpful getting an appointment scheduled quickly the week before Christmas.
Ramon Naranjo
2 years ago
Greg came out and did a repair on our lawn irrigation system that was causing hammering through out the house. He was very professional and on time. Overall satisfied with his work and the final outcome. Highly recommend Ira and Hansen Plumbing. Price comparison with other companies was not made.
LaRue was able to arrive hours before scheduled and fixed the leak.
Jerry Higgins
6 years ago
Tracy and Taylor were outstanding. I used to crawl under the sink myself but not anymore. I might not get out!
Called IHS plumbing and talked to Robin who was able to to get an appointment for us that same afternoon. Tracy called and was able to come early to take care of a leaking shower. Tracy was helpful, efficient, and friendly. He completed the work in less than an hour.
Sandra Casey
2 months ago
Meyers responded quickly to my call about my old leaking water heater. He installed a new water heater two days later and was punctual, efficient, and an all around super nice person. I would definitely use Ira Hansen Plumbing again.
Maddie Lafontan
a year ago
Mr Baustain was very knowledgeable and professional. He came on time and fixed the problem I was having. Thank you so much.
Heather Matuzak
5 years ago
Professional, efficient, honest service! From Taylor in the office, Tracy the technician, to Ira the owner. Nice people, great company.
Sandra Kimmins
a year ago
I have used IHS Plumbing twice in the past year and they are timely, professional and quickly remedy any issues. I would recommend them highly. I had two water heaters installed last year and Danielle just replaced an instant hot water system in our kitchen sink. She ensured all was in working order before she left. Great company!
I called with a semi-emergency and Robin worked me into the schedule that day even though they were booked out for a few days. I expected someone to show up irritated that his schedule got changed. Instead Tracy showed up all smiles and did a great job. Thanks so much you guys!
Tracy did a wonderful job
chuck hickey
7 months ago
still waiting for call.back from manager. asked about the $250 charge for part that sells for nor more than $110 on mfgs website and 80.00 at home depot. technician had to come back twice to correctly install shower contol.... replacing the cartridge.
Michael Bailey
5 years ago
Used to be great but plumbers are now commissioned. The more they charge the more in their pocket. Quoted $3200 to replace a functioning hot water heater. Replaced expansion tank for $200. Always worked, just a pressure issue. Plumber didn't even examine the unit. Get a 2nd opinion before large charges.
sharon nickson
2 years ago
Our water heater went out this morning and flooded our garage. I called Ira Hansen & Sons at 1pm. Michael got back to me promptly and brought us a new water heater & all the accessories around 5 pm. He did an excellent job and when he left, he said we could even text him if we had any problems. I highly recommend everyone use Ira's plumbing company. They provide excellent quality and service!
Carole Harrison
6 years ago
We needed a new Water Heater, I called for an appointment and they had Ralph come the next day...he gave a quote...and we scheduled the replacement. He gave my husband and myself explanations as he did the install and was very friendly and professional. Thanks..hot water again!!
Tory Crockett
7 years ago
I was extremely happy with the quick service provided and the professional plumber (Mike). He offered suggestions and his opinion. They came out within 24 hours and did the job quickly. The only suggestion would be to let customers know before you come out that there is a service change. And some companies apply that charge towards work done, but this was a separate charge. But great job and would use again.
Clifford Pitts
7 years ago
Ralph came out to replace a shower cartridge and was on time and courteous. He did not have the part on the truck but made a quick trip to retrieve the correct part. Job was finished neatly and at a reasonable cost. I would use this company again.
Christopher Jones
2 years ago
Michael with Ira Hansen plumbing was amazing. He and the company were quick to respond during my time of need. Michael was professional and informative on the repair. I would highly recommend them.
Ira Hansen's Team is the best. Michael get's it done fast and right.Showed up went right to work and replaced the water heater. I have worked with many contractors for over many decades and this companies guys are the best. You won't have regrets if you ask for Michael. Great Job!
Appreciated Sean coming out on a Sunday morning to address our kitchen hot water supply issue. He was prompt, courteous and knowledgeable and had our issue fixed in 30 minutes
S. Simpson and his assistant were able to repair our shower drain and clear our clogged pipe all in one visit. We were very happy with the service and communication throughout. We highly recommend this company.
Kenya Friday-Clark
4 years ago
I am SUPER impressed and I have Larrisa and Tracy to thank! After getting the run around all morning for an emergency plumbing issue, I decided to call these folks. Larrisa was knowledgeable and put in an emergency order and the plumber was here within an HOUR! We live in The Highlands on a hill and our access pipe isn't an easy one to access under a short deck. Tracy maneuvered his way and handled it! I can't thank you guys enough! Having water backing up in the house is a scary ordeal and I am MUCH APPRECIATIVE!!
We just bought a new home and needed some things fixed. Called Taylor and Tracy came out and took care of every little detail. He was fast and efficient and friendly. All upgrades were made to code. Very happy with the service. Very impressed with the follow up letter from Ira, owner of the company, and the complimentary movie passes. A++++++ service!
Starla Meyers
4 years ago
Ralph came to our home 2 times, above and beyond the service we
expected, very happy with all repairs and would definitely request
him again. Thank you. He's a very valuable employee to your
company.
Marie Luback-Neves
3 months ago
I called the office Thursday morning and they were able to give me an appt the next day for a slow ceiling drip from the tub drain above when used. Gregg came out and diagnosed the problem to me and gave me options. He had all of the necessary parts and tools to replace the old leaking pipe and install a new tub drain and pipe. He was efficient, courteous, and professional. He left the area spotless. This is the second time Gregg has come to our house to address old plumbing. Thank you Gregg and Ira Hansen Plumbing!
Baustain was very easy to work with. He arrived at the appointed time, explained what he would be doing and then got to work. I estimate the whole time was two hours. I like that he brought insulating tubes (look like pool noodles) to put around the water tubing. He tested everything and even looked under our house to see if there were any issues. Thankfully, there were none. Hansen Plumbing is our new go-to plumbing company. I will have them clean the tankless water heater next.
Kevin Lafferty
5 years ago
I gotta tell you , this experience was truly a breath of fresh air! Thayne was up front about everything, price and time . Thayne was very thorough and never once complained about my dogs. I'm happy to say i now have a plumber who is prompt, courteous, and a highly skilled. These guys are worthy of a 6-Star rating: DO NOT look elsewhere for your plumbing needs -
I've had the plumbing under my house replaced and had a water heater installed by Ira Hansen and Sons, could not be happier with the service. The plumber is extremely knowledgeable, honest, and a really nice guy. The price was lower than expected in both cases as well. Won't ever need to look for another plumber again.
Second experience July 2018: Jim did a fantastic job repairing freeze ruptures in the copper pipe. Ultimately he ran a new line through a variety of wall studs and the shower is fixed! Jim is a very nice man who knows his trade well, and it is a pleasure to once again get excellent service with a smile from Ira Hansen and SonsFirst experience: April 2018: Mike the plumber showed up on time and quickly fixed the leaky pipe! He is very knowledgeable and friendly.Robin who handles the phone calls was super friendly and courteous as well, and I am extremely happy to find a good reliable plumbing company!
Kathy Kristof
4 years ago
Excellent service, and the same day. Thanks to Larrisa and Tracy for the great work!
Mary Ann Gentry
4 years ago
Andy just left!! Did a super job taking care of my plumbing issues!! Thanks so much!!!
Jennifer Lannom
6 years ago
We have had Byron out several times for different issues over the last year. Each time he has solved our problem. He makes sure to let us know if things don't work, he will keep at it til problem solved. Easy to talk to.
Glenn Allison
3 months ago
Sween got the water to the irrigation system flowing again. Good deal.
Chaz arrived on time and did a great job removing our old faucet and replacing it with our new one. He was courteous and professional. Always a great experience with Ira Hansen and Sons plumbers.
elizabeth scholtens
3 years ago
❤❤❤❤❤❤❤....love to everyone....especially that loinel❤❤❤❤❤❤❤
The person answering the phone, Robin I believe, was courteous.The technician, Tracy, showed up early (let me know first), and was very helpful regarding options. He worked quickly and courteously and I am very satisfied with the outcome.He was also helpful with discussing how I might better maintain my hot water heater.A good experience.
Bryon arrived on time. He was courteous, friendly and went about assessing our problems and providing solutions that were knowledgeable and affordable. He was willing and able to enter our under-the-house crawl space; something we as older folks can't do any more. We were very comfortable with his work. Hansen Plumbing hires good, honest people who do good work. Problems were: leaking shower drain, corroded kitchen faucet that needs replaced, and an overall check for any crawl space problems; which is where he found the leaky shower drain problem.
Great service with a prompt response, even for a Sunday morning when my hot water heater decided to stop heating and start leaking. Laccisa called back within 10 minutes of leaving my message at 7:45am and Tracy was to my house for a quote before 9am. After a quick assessment, we decided to swap out the water heater that day. Showers and laundry were back in service by 1pm. Great company, highly recommend using their services.
Tracy was punctual, very pleasant to work with and worked very efficiently to complete the job as quickly as possible. I've always had good experiences with Ira Hansen and Sons Plumbing.
I had minimal water pressure from the hot water side of my kitchen sink as well as the long time it took hot water to get to that faucet. Larrissa took my call and made sure I got in contact with a technician who could listen to my description of the problem. I was expecting a complex repair, even a re-circulating pump which would have been over a $1000 job. At my appointment, my plumber, Tracy, quickly diagnosed the problem as the sink faucet itself, and he also pointed out a corroded valve which would led to other problems soon. He explained my options for a faucet replacement and saved me well over $100 by allowing me to go buy a new faucet while he took out the old one. I have had excellent service at a fair price with every encounter with Ira Hansen & Sons Plumbing. Besides the excellent work they do, they have always gone above and beyond with their customer service, showing and explaining to me the issues, and providing me with available options. Thanks again, Ira Hansen & Sons Plumbing, and thanks to Larrisa and Tracy for making it happen!
bobby maldonado
4 years ago
Andy was very informative he answered all our questions which we appreciate a whole lot...this is the second time we’ve called on ira Hansen and with no disappointments....coming out to fix our water heater in slightly bad weather when we called it took Andy less than a half hour to get to us...now that’s what I call service..thx andy👍🏼😁👍🏼..I highly recommend IRA Hansen...
Jonathan Mekelburg
10 months ago
Started a remodel project in our bathroom and found some corroded pipes. Called Ira Hansen and Sons Plumbing on a Sunday and a nice lady answered the phone and they were able to schedule a tech to come out the next day! Our tech, Greg Baustian, showed up on time, was very friendly and honest about what needed to be replaced. I then asked if he could not only fix the pipes but install our new shower and tub and he said no problem. The price was very fair and Greg did an excellent job and completed the work in an timely manner. I will definitely be calling them again and asking for Greg on our master bathroom project.
Jami St. John
4 years ago
Quick, fast and easy. Tracy and Taylor were very helpful. Thanks again!
Sween did an excellent job. He was responsive, engaged and very professional.
I had a leaky shower valve and called Ira Hansen Plumbing. Taylor remembered my name and arranged for Plumber Terry to call on me and he next day. He arrived on time and fixed the problem quickly. Terry also answered my questions about my plumbing system. Ira Hansen will be my “go to” plumbing company in the future!
Nathan Keesee
7 months ago
Fantastic experience! Chaz came out and was extremely respectful of our home as he evaluated our situation. Chaz did a thorough inspection to ensure he was looking at the correct issue and made suggestions that were not based on them making more money but on solving the actual problem. He even advised against what I wanted as we figured out that wouldn't be the solution even though they could have charged more. Instead he ran a camera to inspect the issue and we found out way more than just running a cable would have done. I will for sure be using them in the future and will be requesting Chaz each time as well! Thank you again Chaz!!
Brian Landreth
a year ago
Reached out to this company because of the ratings they had. Called and spoke with a female asking to speak to someone about taking over our commercial account from our current plumbing company that is not performing and unreliable. She asked where we were located I told her in the Tahoe Reno Industrial Center down the street from Tesla. She said where is that and what is Tesla. At that point I know I probably called the wrong place. She said give me your number and I'll Pass it along. I asked if I'd get a call back today she said no, maybe next week. I chuckled and said maybe we shouldn't worry about it then she said, ok bye and hung up on me. Clearly the customers that rated this company so high did not talk to this person that has no business talking to potential customers.
Joanna and Lee
6 years ago
Tracy was great. He was prompt and very professional. He was able to accommodate a quick request as well. I will be calling Tracy back at Ira Hansen Plumbing for future needs.
Had the best experience possible when my water heater went out! Baustian was fast, professional, and the cost was relatively reasonable. Very happy with the service and if anything goes wrong with my plumbing in future, I'll know who to call.
We had a no hot water emergency early last Saturday morning, called Ira Hansen & Sons and left a message. Received a call back about 45 minutes later, Taylor was very pleasant and fully understood our predicament and she would have Tracy over in about 30 minutes. Tracy arrived in 30 minutes and quickly diagnosed the problem and we needed to have the hot water heater replaced. He picked up the new hot water heater from the warehouse and had it installed and running in less than 2 hours. Tracy was very efficient, courteous and even provided a few tips on preventive maintenance regarding the hot water heater.I will definitely call Ira Hansen & Sons in the future for any plumbing needs.
AndyZ Shoultz
3 years ago
Not helpful .
Luke & Alex were on time, professional and helped with all the questions that I had. Got the job done and I am very pleased with them and their work. Great job and thank you
Baustain put in a new gas line for us. He was courteous knowledgable and efficient and neat. we will use this business again!
They were great the first time, and the second time I got tired of calling for an estimate. A technician will call you back. Place I went with had the job done in 4 hours, the same day I called.
Replaced a valve for hot water.
Called and spoke to Taylor about getting someone out to my house to install a garbage disposal. Instead of saying someone would call me back she transferred me to Tracy right away. He was able to come out the next day and was on time like he said he would be. He was very professional and got the job done quick. If I have any other plumbing issues I will definitely be getting in touch with them again soon.
Donna Luchetti
11 months ago
Chaz was the BEST! He repaired a toilet at one of our rental properties. He was on time, professional and explained in detail what needed to be done. He was quick and efficient cleaned up after. Ira Hanson Plumbing and Chaz deserve a 10 star review!
We started getting a leak from the bathtub faucet. I called them and they were able to schedule pretty fast. The guy comes and tells me it’s a leak from the hot water and tells me we have an old valve and it’s hard to find part for it. He goes and ahead and tries to fix the faucet with parts he found. Now it’s not only extremely difficult to turn the knob and it’s unspins the part that’s attached the the valve, the leak is still present. Just made a bad situation worse. I tried calling to see if they could have someone re-come out to look at it since we paid $280 for them the first time and I didn’t even get a call back.
Harry Rogers
9 months ago
I'm super pleased with the job Ralph and Ceo did on my home in changing out the water heater and replacing deteriorated water piping with new copper lines. The water works great now! My wife is soooo happy!
Lauren Guevel
3 months ago
Greg was wonderful to work with. He explained everything he was going to do before the repair and walked me through after the repairs. I would be happy to hire IHS again.
Natalie Clune
5 years ago
After we found out our toilet wasn’t working we contacted ihs to help get it fixed on recommendation from a family member. I spoke with Robin who was super friendly and shared in my plight and advised she could have a plumber there within the hour. We were greeted by Tracy who was there within the hour, and super friendly. Upon taking out toilet apart he discovered there was a toy and gave us the option of picking up our own toilet to speed along the process which saved us time and money. He was also willing to look at a few issues we had at the house and provide us with fixes or estimates. I also appreciate Taylor in the office she was able to assist us with payment after the fact when there was an error. Thank you to IHS for being there and being superior when we really needed it.
It’s so hard to find plumbers that will get out to the property quickly. We called IHS on Thursday and Andy and Ryan showed up for a quote the very next day. They were knowledgeable and friendly and helped us assess the problem right away. We will schedule our service with them and highly recommend them for your plumbing needs.
Laura Blum-Romano
9 months ago
Friendly technicians. Fixed what we need quickly. Informative when we asked questions. Would hire them again if needed.
Daniel was our plumber and he was polite, punctual and fixed our kitchen leak in a timely manner. I highly recommend Daniel and Ira Hansen and Sons.
Stephanie Bockman
5 years ago
Called about a clogged drain. Robin was very understanding and efficient. Tracy was here within an hour of my call. He thoroughly explained the problem and gave me all possible solutions, including that he may not be able to fix the problem. However, within less than an hour my drain was unclogged and tested. So nice to have someone explain everything! Will definitely use this company again and recommend when asked.
On time, worked well, completely professional and definitely am happy with the service provided
Emily Hayton
5 months ago
Thank you again! We’ve used your services 3 times now. Our last service was a new hot water heater. Not only was a tech able to come out the same day I called, but Greg completed the whole job that day! Our family is so grateful for a reliable, honest, local business.
Thank you Tracy and Robin, quick response and another great job from Ira Hanson and Sons Plumbing
JT Satterfield
4 years ago
Tracy and Taylor are on point. Required a quick repair to a hot water valve on the condo. Not only did they show up on time, they showed up before the appointment communicating the whole way to my front door.
Priscilla Shacklett
4 years ago
This was my first experience with Ira Hansen & Sons. Our handyman somehow missed a leaking valve under the sink, causing us to have to reschedule a dishwasher installation. We then contactacted Ira Hansen, who assigned Tracy to the job. Tracy was very patient in dealing with some scheduling issues on our side, communicated well, quickly identified the issue, and fixed the problem. We were very satisfied with Tracy's service and will definitely recommend this company and Tracy.
michael zablah
3 years ago
Andy was great. Very nice, professional, and efficient . We are pleased
with his work. Will recommend to anyone needing this service.
Antonio Baptista
4 months ago
I had Chaz do a drain clean on my kitchen sink. He was super friendly, prompt and explained exactly what he was doing. He did clean my drain and all good now!! Tha KS Chaz!!
Chris Myklebust
a year ago
LaRue was very prompt, friendly, and efficient with the work needed. I have used IHS several times in the past for other services, and would continue to use company for future plumbing needs!
Same day replacement of my hot water heater. Wow. Tracy the plumber was exceptional and did an incredible job going out of his way to make sure the job was done right and quickly. Best experience imaginable. Taylor the dispatcher also did a phenomenal job getting Tracy over to my house within 30 minutes of my call. Can’t say enough about IHSplumbing. Will only be using them for all future plumbing needs and will tell everyone I know about them as well. A++++!!!Tom Choi
Very happy with our experience with Ira Hansen & Sons! I called earlier this afternoon to schedule a time for a plumber to come out and take a look at a couple of small projects. I was so surprised they were able to send someone out within the hour!Mike came by and did a thorough inspection of our water heater and bathtub-- both of which had a leak. He was able to quickly and accurately estimate the cost of repairs, and then was off to Home Depot to get the parts we needed.Mike did a great job explaining what he was doing and even saved us money by rebuilding some parts. Within two hours, he was completely finished and on his way. We will be calling Ira Hansen for our future plumbing needs-- highly recommend!
They have been wonderful to work with. We had a visual problem and another problem that was not visual. After fixing the visual problem they returned back and gave me a great deal on the problem that had not been visual. Super grateful to have it fixed. Andrew is the nicest guy!
Mark Omohundro
2 years ago
Shawn B did a great job installing our tankless water heater. His work was quick and comprehensive even though there were issues with finding parts. Shawn was professional and I'll be using him on future projects!
Had a leak under the sink, expected expensive repair, fixed the leak, didn’t even charge me. Next time I'm asked for help I will do the same for someone else. Thank you Ira Hansen and Son's Plumbing
Stuart Engelke
4 years ago
Luke did an amazing job for us. He was on time, clean, quick, efficient, and courteous! He installed a new cartridge for our leaking shower, tightened the kitchen sink faucet, and tested the flow rate of our water for the house. Thank you also Taylor for the scheduling and office help! I will definitely be using IH&S for all my plumbing needs and highly recommended them to anybody.
Anna Capallupo
6 years ago
We had a new kitchen faucet that we needed installed. We called and were able to make an appt the same day and had excellent service from Tracy. Thanks. Our new faucet is working great 😊
New Life Fellowship Lovelock
3 months ago
We called Ira Hansen and Sons and the crew came out and within 10 minutes had located the clean out, which the city of Lovelock could not locate and had no idea where it was located. The crew was equipped with all the tools they needed to locate and access the problem. They located and exposed the pipe which had been cut off by the city thinking it was a dead pipe. The crew was very proficient and professional in their work and conduct! Thank you so much for finding the problem quickly and efficiently.New Life Fellowship/ Assembly of God
My son flushed a toy down our toilet and Tracy came to our rescue. He was fast, efficient and upfront about the whole process. The person I spoke to on the phone was also very friendly and helped me schedule an appointment right away.
Cheryl Latreille
4 years ago
This company is a very freindly and professional . They do excellent work. Andy, the rep. for the company, and his co-worker, i didn't catch his name, were very imformative on the work to be done and answered all my questions. Iwould highly reccomened them to anyone. Dave
Steph Lindahl
2 years ago
Michael was excellent! He followed through, was responsive and got the job done.
For efficient, quality and excellent customer service needs call Ira Hansen & Sons Plumbing in Sparks, NV. They will not disappoint you.
I contacted their office and spoke with Taylor who scheduled me quick and politely, the excellent customer service continued. My man, Tracy contacted me a few hours earlier than my appt and asked politely if he were able to start service earlier, as he was a bit ahead of schedule, whereas happenstance I was home unexpectedly. I agreed, he explained my water heater issues and upon evaluation of his professional advice and knowledge and after a must do consultation with my wife, i agreed to purchase and have installed completely the new water heater, up to new codes. A little shocked at price of installation, as water heater is 1/3 less than total cost of everything, but cost of earning this day and age. It took less than the estimated 4 hours to remove, pick up, come back, install and train my wife and i on proper use of water heater, which he explained tricks to make it last longer. Tracy explained everything well, coached us through the process and made us feel entirely comfortable with the process and costs. If you have any plumbing needs do not hesitate and call them not only first, but last as well. In other words, don't call anyone else. Thanks Tracy, thank you Taylor. Job well done. Thank you IHS Plumbing, Note to owner Ira: Tracy is an exceptional employee and I would hire in a heart beat if he were in my line of work. Deserves a raise and gratitude. Word of mouth means a lot to business, however not as much as an employees worth and i undoubtedly will send that business your way. Thanks
Tracy and Larrisa promptly arrived for our scheduled appointment and did a great job fixing our sink issue. Extremely friendly and were more than willing to answer questions and show what was occurring to prevent future issues. Efficient service.
Cliff Phillips
4 years ago
CJ did a professional job! Quick, explained all needing done, and cleaned up afterwards. Great job!
James Steckley
6 years ago
Today was the second time we called IHS Plumbing and they were, again, here within a few hours. Thayne, a very personable and polite young man, took care of our leaky faucet in short order. We will always use and recommend them in the future.
Richard Simmonds
5 years ago
This was my second experience with Tracy completing a plumbing job at my house - the removal of an old hot water heater and installation of a new one. As before, Tracy, was on-time, pleasant, efficient (completing the task in a few hours), and provided easily understood explanations. In addition, he went the extra effort to evaluate the water pressure at my house, determining that is marginally low but not necessarily too low. Very satisfied with the service!
Christy Prouty
5 years ago
Had excellent service from Taylor setting up the appointment, touched base with me on a Sunday. Monday Tracy came to my home and did a great job with his work fixing my sink and taking the time to show me and explain any questions I had!
Evan Marchant
4 years ago
Andy from Hansen and son’s did great. Prompt professional service. Definitely would use them again.
I had a pipe freeze outside from my swimming pool. It was cold and miserable. The plumber that came out was professional, quick and thorough. I’ll definately call them back for any of my plumbing needs.
Excellent and efficient service. Both Taylor and Tracy were professional and courteous. Tracey was very careful to take care not to damage anything with his equipment and made certain that everything was in working order before he left. If you need help with plumbing in Reno / Sparks area these are the people to call.
I called Ira Hansen & Sons Plumbing and Aaron came out to see my project and give me an estimate that same day! I needed a bathtub installed and my shower valve moved and Aaron gave me an extremely fair estimate and was able to schedule the install right away. Aaron was timely, friendly, and did an excellent job with my new bathtub! I will definitely contact Aaron and Ira Hansen & Sons Plumbing for any plumbing job in the future.
I am new to the area. I was referred to Ira Hansen by my neighbor. Taylor took my call and was very professional and efficient.Tracy arrived on time, reviewed the leak explained what the options were, spoke to the landlord and then efficiently repaired the problem. The area was left clean and he was in/out before I knew it.I was very pleased with the overall experience.
Taylor is the lady who answered the phone. She was professional,polite and considerate. We needed to schedule a plumber to give usan estimate for a remodel of our bathroom. This same morning theplumber was at our home giving us an estimate.Andy is the plumber who came to our house to do the estimate and he was also very professional, polite and considerate. He was very knowledgeable and explained clearly what we needed to buy for theinstallation. He also explained what we could do to keep the cost down.My husband and I were pleased with both Taylor and Andy's serviceand believe we will be picking Ira Hansen and Sons Plumbing to do theplumbing part of our remodel. :)
Highly recommended! Very professional and replaces our main water line in a timely manner. Will use for future plumbing needs.
Replaced two toilets, one upstairs and one downstairs. Shawn S. did a great job, very thorough and caring. He was very timely and got the job done very well, with a friendly, encouraging attitude. Thank you Shawn S.
I initially called Nevada Heating to fix my water heater. Nevada Heating showed up and told me I needed a new gas valve; then refused to fix it, charged me $168.00 and told me to call a plumber. Ira Hansen & Sons showed up and fixed it in 2 hours. Good people, fast service, and no B.S. 10/10
Despite the early AM snow and ice Tracy arrived at our house as scheduled and was able to quickly repair our leaking pipe in the wall under our sink. He was very professional and efficient!In my mind Ira Hansen and Sons went above and beyond by providing us with the information we needed to provide our insurance company several weeks after the service when we found out that we needed it.I will be calling Ira Hansen and Sons again - and asking for Tracy - should we need additional plumbing work done in our home and will be recommending them to family and friends.
Sheila Benson
5 years ago
We are super happy!!! Our hot water heater went out on a Saturday and we got immediate service!!! Thayne was very friendly and hard working!! They really cared:) we would definitely recommend them!!!!! Customer service is top notch!!!
Juanita Taylor
2 years ago
We had a small gas leak behind our stove, Michael was very quick to find and fix it! I would not hesitate to use IHS Plumbing again for any other issues, Very professional, prompt and courteous.
They were so friendly and courteous! Sean McAndrew and his apprentice not only resolved my issues, they offered some follow through tips to help me avoid future plumbing issues with my faucets. Sean was knowledgeable and explained things in layman's terms without being condescending. They were professional and memorable! I have programmed their number in my phone for all of my plumbing needs!
Called Ira Hansen & Sons Plumbing this morning at 8:00AM and spoke with Taylor. She was very courteous and helpful, scheduling an appointment for 4:00PM. To my surprise, Tracy contacted me via phone at 1:00 informing me he was ahead of schedule and would like to stop by my home early. My hose bib was replaced in less than an hour. This company is very professional and affable and I would not hesitate using them for any future plumbing needs.
Taylor was such a help to me when I called first thing Mon. morning 1-28-19 with a leaky kitchen sink. I was stressed and she calmly listened and got me an appt. by 1:00pm. Andy & Luke were here right at 1:00,made an assessment with a favorable price,did the repairs and clearly explained what was done.All with-in 45 min.Your guys are great! Very qualified and friendly
Harold A. Peterson III
3 years ago
Yesterday, we had our garbage disposal stop working. We had cleaned under the sink the day before and apparently disconnected the air hose. I called IHS Plumbing and was surprised to hear Melissa tell me that they would be out in an hour! Andy Hume arrived in less than an hour. Within minutes, he diagnosed and fixed the problem. I fully and happily was expecting a service charge but Andy went to his truck to check with the office and came back to tell me that there would be no charge! Because or their quality, professionalism and quick response to my problem, I wholeheartedly want to recommend Ira Hansen & Sons Plumbing and will continue to use them in the future for all of my plumbing needs.
I had Thayne out to fix the sprinkler system that froze last October. He did a great job, explained what he did, and tested the system after to verify it was functional. Overall great job and good experience with this company. I will definitely use them again.
Susie Bigelow
7 months ago
The tankless water heater in our rental house wasn't working, the problem was that the condensation line was frozen. It was repaired effectively and efficiently and the communication was top notch. I appreciate this since I do not reside in the same city.
Teresa Walkerley
4 years ago
I've had work done by Ira Hansen & Sons Plumbing over the past couple of years. Each time anyone has come out they've been professional and timely getting the job done. This time I had a leak coming from my bathtub faucet. I called and received an appointment at my convenience. Taylor, Larissa and Tracy were very helpful! Thank you guys. You are my go to plumbing company.
I needed to have both cold and hot water shut off valves replaced in a condo I was doing some work on. Andy Hume was the plumber that did the work and he was awesome! He was early to the appointment, finished the jobs faster then I could have imagined and he explained why and what as far as the issues were with both valves. I would highly recommend Ira Hansen and Sons Plumbing and will continue to use their services in the future! Thanks again Andy for all of your help!
Very good service. Ralph was very prompt, and professional. He finished the job in a timely manner. Would definitely recommend Ira Hansen and Sons to anyone.
Thank you again.
Arielle Patton
6 years ago
Aaron was professional and fixed our problem right away.
Sharon Chamberlain
4 years ago
Andy came over to fix a running toilet and a shower that didnt get hot. He was on time and super nice. Funny story...when he arrived I was showing him the bathroom and he was still standing in the hall. I was wondering why he wasnt looking while I was describing everything when he said from the hall I think my belt loop is stuck on your doorknob. Sure enough the poor guy was attached by his back belt loop to the hall closet knob. He said well this has never happened before. Honestly I cant imagine how it did happen lol. He tried to untwist it but I finally had to help him. He was embarrassed but had a great sense of humor through it all. When I eventually got him unhooked, he carried on and was successful in fixing both issues even running to 3 parts stores to find the right parts. I will definitely use Ira Hansen and Sons Plumbing again. Great job. And a great laugh. Thanks Andy! 5 stars.
Very efficient and personable. Taylor was able to book an appointment for me quickly and Ralph was able to assess the problem and fixed it without further issues. I would recommend IHS to others without reservation.
Ira Plumbing was great! They were quick to respond and handled the situation needed with no issues. Thank you Tracy for taking care of us!
Ashlie Casselberry
6 years ago
Our company needed some plumbing work done on a condo we are renovating. We called Ira Hansen and Sons Plumbing and they went to the property same day and got all of work done for a fair price. I will be using this company again.
On a Monday morning to get same day service was amazing , Larissa set time and Tracey came out and did outstanding job great service and great price , I will use the forever
Walton C.
Leanna Freeman
6 years ago
Thank you IHS and Tracy. They responded to our call with in an hour! Very pleased with Tracy and he knowledge. We have a special kitchen sink and needed a special style of faucet, also had issues with our shower. Tracy went out of his way to get the part numbers at 2 locations so we didn't have to waste to much time that night picking them up. He returned first thing in the morning to replace the kitchen faucet and replace the bathroom unit and added a shower head. Tracy was great at showing and explaining what he was doing and why. He was even able to give quotes for some other project that we will be tackling in the future. I really appreciated all the help! We will be calling again for any plumbing needs!!!! Thank you team for a job well done.
graham skinner
9 months ago
Plumber Chaz came over to fix kitchen sink for grandmother. Bunch of rice went down the drain an clogged real bad. Chaz was very quick with getting problem sink unclogged. Great plumber an great business
Debbie Higdon
4 years ago
Great service from both Larissa, who was able to schedule my appointment for same day service, and Tracy who did a great job installing my new toilet. Next time I have a need for a plumber I will use their services again.
Marilyn Brainard
7 years ago
We used Tracy once again today! My husband let his fingers do the walking through the Yellow Pages and called 3 plumbers on estimates for a new water heater before calling IHS. Once again, the most reasonable and timely estimate was from IHS. Tracy was able to install it the next day, which we really appreciated. We knew our 18 yr.old appliance was on borrowed time. He was efficient & cleaned up the job site nicely.Tracy arrived right on time and got right to work! He stated the cost of the service right up front, if it was the problem he thought it would be, and it was. While under the sink he adjusted my liquid soap dispenser that my husband and I had tried to install. That was a HUGE help and most appreciated.
I was dreading installing new faucets that I purchased. I decided to call Ira Hansen and Sons Plumbing. Tracy Cobb arrived the next afternoon. He gave me an estimate upfront and quickly got to work. He explained what he was doing. He installed the new faucets and drains in less than an hour. He quickly solved a leaky shower valve as well. Tracy was friendly and professional. I would definitely recommend IHS Plumbing to friends and family.
Cary Mayfield
10 months ago
Baustian, came to our home to address 4 different things. He was very efficient and professional. He was very knowledgeable. We would definitely recommend him again.
today i called ihs plumbing and talked to taylor
. She sent over tracy and he fixed the problem. very professional people and i would recommend ihs plumbing yo sny one Larry.
Kellen Nelson
5 years ago
New gas line today. Thanks Mike for the smooth and quick install.
I'm extremely happy with the fast and professional service I received in installing my new water heater with the comfort system for instant hot water. Thayne did the work and Alexis coordinated the office and both were terrific to work with and I recommend them without hesitation.
He removed our old garden tub in the master bath and afterwards reinstalled it. I'm very happy with the work Baustian did.
Professional, responsive, efficent
We had a fire at our house and Ralph showed up right away to help us check our gas lines. He ended up finding a gas leak in our master bedroom fireplace and he quickly fixed that for us also. We couldn't be happier with his work! We would definitely recommend Ralph and Ira Hansen and Sons Plumbing to everyone! Thank you Ralph!
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