Michael's Plumbing Heating & Air, Inc.

I am the Community Director of a senior complex located in Reno. I encounter a variety of plumbing issues from time to time. I called Michaels Plumbing and needed someone the same day. They were very accommodating and professional. The owner Michael himself came out to assist me during the day because all the techs were on other calls. Michael and his techs are always willing to make sure the job gets done right. They are very professional as well as very polite and friendly to both myself and my residents. Their office staff calls me every time to let me know updated times on when their techs will arrive at the property and to inform me of service calls the techs have set for return appts. Excellent customer service!
I definitely recommend this company for any of your plumbing/HVAC needs! They don’t rush the job they are thorough and efficient. Thanks to all the staff of Michaels plumbing for the great service they provide. 👍

Updated review. They responded to the review and were professional and Courteous. Apologetic for the work and Fiji Ed all the issues and a couple of items that were not addresses this first time. Would defiantly recommend Had an appointment for some repairs thought the home. Mostly toilet repairs. They showed up on time and completed the tasks. It wasn’t until after they left we found the main fill valve they replaced in our daughters bathroom was left in the tub. The main toilet doesn’t flush properly and is crooked asu it sits on the floor. The sink in the master drains very slowly after they installed a new pop up. Hopefully this review and a call to have them back out will remedy the problems we are having

These guys are amazing. They do wonderful work and have gone above and beyond to help my family. I will only use them from now on! I highly recommend them to everyone!!!

I have used Michael's plumbing exclusively for many years. That was based upon building inspector telling me Michael's always does it right

Eric is the best!!

Had to have my water heater replaced. A very courteous and respectful Kevin did the work and the company kept me up to date on cost and arrival time for the tech. I would not hesitate to recommend this company!

This business has become the only place I trust to do repairs in this category on my house . Over the last few days we had heating and plumbing restored thanks to the amazing people who work at this buisness. They are affordable and even go to mobile homes. I cannot stress enough how grateful I am that they rearranged their busy schedules to come to my house and fix the main sewer lines and heater so we could have a warm house and working toilets, shower, and washing machine during this winter storm. Chris, Eric, and Grant literally saved my house today so that my family and I can stay in it tonight. I can't say thank you enough.

HORRIBLE CUSTOMER SERVICE!!!. LIED TO WAS TOLD PARTS FOR OUR SYSTEM WERE IN STOCK PAID FOR EXPIDITED FREIGHT FROM RENO TO AUBURN (ONE DAY). PARTS WERE IN FACT SHIPPED FROM SUPPLIER WEEK LATER STILL NO PARTS TO THIS DAY. WHEN ASK FOR CALL BACK FROM SUPERVISER. WOMEN NAMED LINDA SAID SHE WAS THE OWNER BASICLY TOLD ME TO SEND THE PARTS BACK WHEN THEY ARRIVED FOR REFUND AND I COULD PAY THE FREIGHT MYSELF OR SHOVE IT UP MY ASS. VERY NICE GLAD I DON'T WORK FOR HER. WOULD AVOID THIS COMPANY. ALL OTHER EMPLOYEES WERE AWESOME. HOPE THEY FIND OTHER JOBS THIS PLACE CAN'T STAY OPEN WITH THIS KIND OF SERVICE. MY FIRST REVIEW ON ANYTHING TO BAD IT HAD TO BE NEGITIVE..........................R Stewart

There Heating and air department is very knowledgeable and friendly. I had them install the top of the line furnace I can't hardly hear it and it heats the house wonderfully. Top notch guy's.

Called Michaels when my hot water heater needed replaced. They were quick to get me on schedule and had a replacement the same day. Great customer service and the tech on site was awesome as well. (I called other water heater service companies, left messages and never even received a call back. Go to Michael's first, dont waste your time with the others!)

It was the 4th of July weekend. I had sold my washing machine and when we went to disconnect it the hot water line kept spraying water. The valve was broken. After calling multiple plumbers the only one who returned my call was Michael's plumbing. Eric returned my call within 10 minutes and explained to me he was on another job and wouldn't be able to make it out for about 3 hours. As that would have been later in the evening I scheduled him for first thing Sunday morning. Eric arrived promptly at 9:00 like we had agreed. He had the valve fixed quickly and professionally. And the price was very very reasonable. I would highly recommend Michael's plumbing if you have any issues that need to be taken care of. Thank you Eric for being prompt and professional and taking care of my problem.

Plumber arrived on time and took less time than anticipated to install hot water heater. Had questions about the installation and the owner came out to address those right away. Explained how it all worked and left us feeling good with everything. Thank you Mike!

The receptionist Brittany was awesome, but unfortunately everything went down hill from there. The owner was kind and refunded our money, but the HVAC manager, Phil, was condascending to me and tried to take advantage of my parents. Long story short, he quoted $350 to repair a unit under warranty that was installed by the company. After calling the manufacturer and being referred to Reno Heating and Air, we got the unit fixed for $0 additional fees. As a matter of fact, it turns out the $109 diagnostic was reimbursable under the warranty too. Something Phil failed to tell us. The manager did refund the $109 and promised to connect with the manufacturer to get a better understanding of the warranty. I appreciate that, but Phil's mysogynistic attitude and condascending explanation of fees will keep us from giving them our business in the future.

My Dad worked for this company before he passed. He worked in the industry for over 30 years. He said it was a great company that really cared about their people.

This is a story of 3 plumbing companies. Michaels being the #3, or third company that came to our house to unclog our main line from the house to the city sewer. #1 company broke off their clean out cable in our drain and never told us. He said no charge because his machine wasn't big enough to clear the drain. But it broke the cable in half? The second company, #2, came out and ran their cable down the drain with no head on the cable. Kind of like using a toothbrush with no bristles on it. Not very effective. They did not discover the broken cable or clear the drain. Kind of like using a toothbrush with bristles. Jerry from Michaels plumbing came out and saved the day. He found the leftover piece of cable and cleared the drain pretty easily and was extremely pleasant and professional the entire time he was at our home. The charge was considerably less than plumber #2 that didn't complete the job. I would definitely recommend Michael's to others for their plumbing services. I have had no experience with their HVAC service, though I'm sure they're just a good on that side of the business as well.

Everyone at Michael's is great! They're efficient with their time, friendly and willing to go the extra mile! Thank you!!

I have used them for years on my comercial property. They are professional and trustworthy

Exemplary service at my apartment while patching a previously botched repair job by a ‘handyman’. Eric was very professional in his demeanor and I would absolutely recommend his service to anyone with a similar maintenance issue (leaky pipes behind wall).

Completely misdiagnosed the source of my leak after spending over $1000. This company even suggested replacing a pipe (which would cost several thousand dollars) which won't even fix the leak.

Had same day service could not ask for better service Adrian was on time and did a great job he was very friendly and he was a real professionl could not ask for a better man i would recomend this company to any one Adrian was great thank you

On call tech Alex was available on short notice, was very knowledgeable and efficient!

My pregnant wife who is due in just a few weeks has had to endure extreme heat in our home for over a month now along with our 2 year old and 71 year old ant. They keep rescheduling our appointments and even ignoring our phone calls . I pay insurance for my ac so that wen it brakes it can get fix in a timely professional matter . I’ve been lied to ignored and even given a portable ac unit from them that blows breakers in ever room of my house . I will never use this company again for anything .

great people that does their best to make sure that everything is done right and correctly the 1st time.

So I had a slow running kitchen drain and a heater that intermittently was powering off. The plumber for the drain came and while he was attempting to snake the drain broke the trap arm into the wall off. Not only did he charge ME to fix it but he also charged me the extra half an hour he spent talking about nothing to do with my drain. Then the heating guy comes a few days later and tries to tell me that the circuit board is totally fried and was gonna cost 460.00$ or I could just put in a whole new heater for 2700.00$. I know that shops pad the bill to make their money but these guys are taking it to a whole new level. I actually thought Michael’s was one of the last semi honest shops left in town. Guess not!

Fast friendly honest service with good rates

Very disappointed in Michael's Plumbing. Waited for 11 days to get an appointment. We were very thorough telling them what work we needed, and we also had all the supplies we needed to complete the work. The technician came, and worked for two hours in our kithcen, then announced that we would need to make another appointment ourselves for the remaining work in the bathroom. No shower help provided at all. He left. This was the 8th of the month. We were told that they could come back on the 24th. We were shocked. No shower until then? Two hours is all we were given? $300+ bill. When we complained to the scheduler, they called us back saying the owner Leslie said they could fit us back in NEXT FRIDAY. (another week?) Not satisfied. Not recommending Michael's Plumbing. DID NOT FINISH THE JOB....

Michael's provided a rapid response to my call. Logan is a warehouse of veteran advice who walked me through the diagnostics and repair details.
I will call Michael's for the next plumbing job.

Just was charged $160 for 3 second fix on a leaky faucet and we have been using Michael's for years but no more

Responsive, professional, and fair pricing

Have been a customer for many years. A/C fan went out in this hot weather and had to wait a bit for appointment and then wait 1 day for part. Mike K. was very professional and knowledgeable. Thanks again!

Our furnace stopped working so we called Michaels and Grant and perry came out on the same day to our house and found out our blower motor went out and it also took out the control board, they had the parts in the truck and put them both in and we are up and running again. They were professional and fast. Very happy with the service. I would highly recommend.

My A/C broke Friday before our record setting weekend. Alex came out fri night but didn't have the part. They put a rush on my service since I am a maintenance client. By Tuesday it was fixed and my dog and I are now comfortable again. Thank you.

Awesome service !

We had some water damage and mold in our garage that extended behind our HVAC unit. In order for it to be cleaned up, the entire unit had to be moved. The insurance had Michael's Plumbing Heating & Air come out and do the work. When they put it back after the mold was cleaned up, they re-wrapped the duct work, re-insulated it and analyzed everything to make sure it was all properly working. Alex and the other technicians were extremely professional and friendly and did an excellent job explaining the work and getting things back up and running.

They seem reasonably priced. They showed up as scheduled and the technician installed our water treatment system that we purchased online. He seemed very knowledgeable about the process and gave us some great advice. Would recommend this plumbing company to anyone.

Great company.
Professional.
Pricey.
Absolutely NO regrets.

Micheal's Plumbing has always taken very good care of me. There quick and friendly.

They are very knowledgeable.

The service plumber came to my home within the agreed upon time, he performed the work in a timely & professional manner.
The service plumber, Jerry, was clean & efficient. And the total price was very reasonable!
I will gladly call them the next time I have a plumbing problem or something plumbing related that needs to be replaced.

I highly recommend Michaels's Plumbing! Where another local plumber failed (and requested a week to fix the only shower in my house), Michael's had a tech out within 30 minutes, and completed the job professionally and quickly.

Emergency plumbing is not cheap, and Michaels is no exception, but the level of service is superior. I have a home warranty in place, and Michael's is not a contracted provider through them, but I will always use Michael's for my plumbing needs in the future.

I had an appointment with ken to give me an estimate on a 8x5 tiny little bathroom, all they would have to do is set up the plumbing no removal of anything just plumbing so he came in checked it out and here it is a week later no estimate no communication of any kind just me calling I called 3 or 4 times if they can’t handle this tiny bathroom who’s running this business shameful business attitude