Best Repairs Hvac in Raleigh NC

What a great experience. They showed up on time and performed a lot more than expected. Just for a hot water heater flush they checked all of our fixtures to make sure we didn't have any leaks.

We also had A/C service. Explained what they were doing and what repairs were necessary. Answered all my questions and were extremely professional.

I will definitely use them again and recommend them.

Update: I used Your Service Professional again for a larger job. We were installing an outdoor kitchen and needed someone to do the gas and plumbing for the grill and sink. It was another great experience. They finished on time and went the extra mile to make sure it was done right. They kept us informed about when the water needed to be turned off, how long we would be without water and when it was back on. Great overall experience and I will continue to use them.

Had a great experience with Daniel Brothers doing some water damage repair along with kitchen remodeling. We also had a minor problem creep up 7 months later and they had someone come out and replace that with no issue. Definitely recommend.

Kevin B

Amazing job by Mr. Glenn and his team for taking care of me from start to finish! Truly appreciative of the service and professionalism.

Shawn was very knowledgable and professional. Explained everything in detail and listened to our concerns. I would highly recommend Air Experts Heating and Cooling.

Michael does fantastic work! He has helped us with our home remodel with electric wiring, flooring, plumbing, and more! He is great to work with!

Informative.

The team that came to my house was awesome and saved me thousands from a previous company that wanted to sell me a new system. They were thorough, explained everything in detail and made sure all my questions were answered. Great customer service !!

What an awful, awful experience with this company. My warranty company contracted them to fix our upstairs unit. It took 4 service calls over a period of 5 weeks to get our AC fixed. Their customer service agents were catty, showed no sympathy and even less urgency with scheduling appointments for their technicians.

The first appt they gave us an 8am-12pm arrival window. They called at 11:55 to let me know they would miss the window AND that there was another appointment ahead of us. My wife had taken the day off of work to be home and then they couldn't even give us an ETA for the afternoon. Off to a terrible start.

I understand that diagnosing a problem on the first call may be challenging, so they filled up with refrigerant and left, saying to call us if it goes out again. Sure enough, it did within days. It then took 5 business days for them to get the next tech to come out to actually diagnose the problem. The tech sent the request off to the warranty company to order the replacement parts.

Bell Cow then wouldn't let me reschedule the 3rd appointment to install the replacement parts until after the parts arrived in their facility. So after waiting 5 business days + a weekend, we had to add another 3 business days before their tech could come out again. No sympathy and no urgency during the hottest month of the hottest year on record.

On the third visit, I specifically asked for a phone call prior to their arrival since they've been late before. They just showed up without a call - barely within the appointment window. Their install techs weren't all that friendly (one was shirtless 90% of the time). They did the fix and got the air working, only for it to fail within days for the 3rd time.

The fourth visit actually went well. Their tech, Sam, said that the install techs inadvertently knocked off one of the valve caps causing the refrigerant to bleed out.

Long story short. Do not use them under any circumstance. If your warranty company selects Bell Cow, do everything in your power to get another contractor. They do shoddy work, are extremely poor communicators, and frankly don't seem to value the warranty customer. We were without air in all 3 of our bedrooms for the better part of 30 days (a couple days of respite in between) and they didn't seem to care in the slightest that they were having to make 4 service calls on the same unit.

EDIT: Unfortunately I'm obliged to edit my review with an update. The irony of this edit should not be lost on the reader.

After posting the above, Bell Cow contacted me to schedule a courtesy quality control walkthrough. I hesitated, but agreed. What's the worse that could happen?

Well, they no-showed the appointment for the QC walkthrough. The reason for the no-show, they said, was that no one assigned a technician to my ticket. Another wasted day off that I had to spend at home waiting on no one.

During the rescheduled QC walkthrough (which I was told should take 10-15 minutes), their technician spent over an hour drilling and hammering. Turns out he wanted to reinstall a kill switch for the condensation since he didn't like how the original installers put it on. Ok, fine.

The very next day, a mere 28 hours after their Quality Control walkthrough, the air went out AGAIN. This was during the first week of October when we had those record highs of 95+ degrees. Fortunately, Bell Cow came out the next day to re-re-re-fix the problem. That was their SIXTH call on this unit.

Proceed with Bell Cow at your own peril. Had it not been for the record heat, we would not have turned the air on until Spring 2020 and we would not have been able to hold Bell Cow accountable for yet another screw-up. I should've trusted my gut and not allowed another one of their techs anywhere near any appliance in my home. Never again.

I called and spoken with Edwin and he was ready to assist me and get me on the schedule for the next day. I texted him my info and he advised he’d text me when he was 30 mins out. He was polite and very knowledgeable and took great patience in explaining all my options. He cleaned up and moved the appliance back in place. We discussed other work I also needed. Highly recommended and will definitely call them again.

Torrie Jones was the technician assigned to tuneup my HVAC system this fall. I was very happy with his prompt arrival for our appointment. He checked both levels, made his recommendations and was off to another job within an hour. Thanks for the great service.

Had the best experience with ARC plumbing! After a disastrous faulty repair by a different company, Mike Connors was able to complete the task seamlessly and had great communication throughout the entire project. We are so thankful!

The Air Experts team did a great job installing our HVAC system! They were professional, focused and efficient. They made it look easy. And the salesperson Drew was fair, honest and responsive.

Very friendly company.. and they got all my needs taken care of...they got the job done..👍🏾