Best Line Installation in Raleigh NC

Wes has been very helpful in my older home, installing a new hot water heater and a new kirchen sink. He always answers all my questions, multiple times and so easant and friendly. I have recommended him to friends.

Excellent service! Called @4:15pm on a Sunday, he was at my house by 5:00 and had the issue fixed by 6:30, including a run to get parts. All for an absolutely reasonable price. Can't recommend enough.

DON'T WASTE YOUR TIME

This company is totally unresponsive. I had an emergency over the weekend and called them four times between Friday afternoon and Saturday. The never responded to my calls. Buyer BEWARE! Find a different company that is responsive, professional and, at the very least, courteous.

Find someone different!!!! You'll Thank Me!

We were very pleased with our service. He fixed our sink and did not try to upswell to something that wasn’t necessary. We will be using them for all future repairs. Professional and responded quickly- same day!!

Had a problem with one of our toilets which was just installed a few days ago by Home Depot. It turned out the new toilet wasn't deep enough, and we were going to have to swap out two toilet bowls in our home which would have been a considerable amount of money. I called Benjamin Franklin Plumbing and scheduled them to come on Monday. Joseph gave me an estimate over the phone so there would be no surprises. They were a bit early and sat in their truck. I mean whenever do service people arrive early! We let them in and Joseph inspected the toilets. After checking out the newly installed toilet, it was discovered the tank had not been properly tightened and was loose. Also the fill valve mechanism was over tightened and the piece had popped out which didn't allow the water to fill back up. Fixed that. Then the supply line was not tightened enough which would have caused a leak at some point. Home Depot also put the screws in upside down so the caps at the bottom of the bowl didn't go all the way down. By lowering the water level in the tank, it brought the water in the bowl to fill up about an inch or so less which solved our problem completely! So, they corrected all the problems and there was no need to swap the bowls! This saved us hundreds of dollars. The cost for the visit was extremely reasonable, and both Joseph and Chris were as helpful and professional as they could be. There are a great many plumbing companies to choose from, and I can honestly say we are so glad we called them! Bottom line, my family and I highly recommend Benjamin Franklin Plumbing!

Update: It became necessary to switch the toilets which was the original plan. Chris came over ON TIME and changed both bowls himself. He was so polite and professional. When it came time to pay, they deducted the amount from the last visit! My family was so surprised and grateful! Prompt professional, experienced and more than fairly priced! Benjamin Franklin Plumbing is exceptional and has excellent customer service! I am definitely recommending them to my friends and family.

These guys are awesome! Owner was one of the guys that came to my house. Very polite and courteous. Wore booties and cleaned up everything before leaving, no stress. Very very good about explaining everything that's going on and helping you stay in the process if you wish to be. Up front about costs and honest. My go to plumber for the foreseeable future!

Great organization. TCR Has serviced my home several times now. They are always on time and deliver quality service. I will certainly be calling Terry and his crew again next time a plumbing issue arises.

Rob Stevenson did a great job repairing a backflow preventer for my irrigation system that broke in the freezing weather. He showed me how to isolate, drain, and remove this equipment to prevent this issue from occurring again. Additionally, he ensured my nearby water meter was fully dry after he was done, since the leak had flooded it. He went above and beyond my expectations for any plumber or technician.

I had an AC issue and Ray B. fixed it promptly. He was very professional and explained everything in basic terms so I could understand. Friendly, competent and respectful. Thanks for your assistance with my AC needs. 5 star service.

Aaron is a quality person and a better plumber.

Justin A, service technician: Very professional, courteous, patient with my multiple questions, explained the basics of our heat/AC system. Terrific.

Great company. Quality work with excellent follow up. Reasonable and competitive pricing.

We had a problem with our water heater in the apartment, and initially I called a different company - which was my mistake. Not only did they give me an estimate for more than $700 to just change one part, they also couldn't find this part for a few days! Thank God, I contacted Eugene at The Art of Plumbing! He was super friendly, calm, professional and knew exactly what to do. He found the part at the online suppliers' in seconds, called the manufacturer to make sure all the technical characteristics would match and came over to fix our mixing valve very soon. It took him less than an hour, which obviously ended up costing me a few times cheaper than the other company had quoted! Also, Eugene offered a few other options for a solution, which I found very interesting! He said we could do different things with the faucets, in order to avoid ordering and changing the mixing valve itself if we wanted to cut the costs even more - there were ways to adjust every faucet separately and regulate different temperatures in the kitchen sink, bathroom, shower, etc. He suggested that this technique was often preferred and used by commercial properties where they need to reach different water temperatures and different outlets - this means Eugene is an expert in both residential AND commercial plumbing! Great attitude, great sense of humor, great quality of work and great prices! Highly recommended!!! Thanks again Eugene!

Was not able to land a job with the company but was hired by a larger company one week later

Installed my tankless water heater and a bathroom faucet. Tommy is a pro and really good at plumbing. Cheap? Not really. But plumbing isn’t something where you want to cut corners. You get what you pay for... If you want something done right and attention to detail, then this is your plumber

Had my unit serviced today by Cape Fear, the tech James was great and very professional. We appreciate him keeping our system running and ready to keep us cool this summer!

Very prompt and professional. Completed work in timely fashion.

Very good plumbing company and time people,

Great work and reasonable prices. When Shawn shows up, your problem will be fixed.