Ash J

3 years ago

I contacted Weather Master (HVAC) because they are listed as contractors used by my home builders. Within 1 year we started having cooling problems, and when reported to builder they sent weather master and Weather master technician claimed that flaps needed to be adjusted . We noticed same problem again and reported to Weather Master directly, since house is not under builder's warranty after 1 yr. Technician came up with bill of $1690.00. When questioned about why this was not properly diagnosed in year 1, Lamore ( phone agent) promised that she will check with her boss and come back. Till to-date she has not. Now I am dealing with coil breakage/leakage on a less than 4 yr old brand new house. When upsets me more is that this issue was reported under 1 yr.Here are charge details:Leak Detection- Electronic Leak Detector: $225.60Then they charged told me additional charge to repair for 1691.14. So total: 1916.74. However, my credit card is charged for $225.60 and $1813.75, so total charge of $2039.35Till to-date I don't have invoice but my credit card is charged. Till to-date I sent numerous email to Lamore (phone agent), but received no response via email or mail in writing. All at best, they tried to do is call me in work hours and left a generic message.They are not transparent in their cost and repair. With the behavior they showed, they are considered liars and cheaters. Please do your research, all negative reviews are 100% true and I don't trust positive reviews( made up).Lastly, if you call after office hours, staff suppose to be more efficient and alert, I found them half sleepy and gave me a feeling they are mentally absent (under the influence). Example: I told them clearly my problem with cooling issues, person lists as heating issues. I told agent cancel appointment for next day (appointment was in next morning), agent responds back saying oh I will let agent know to come to your place. He is on his way. I told them clearly that its a known issue reported earlier, but explained them line by line again and person kept asking me to repeat and repeat. Extremely unprofessional staff. When reported of this issue, Lamore told me they are sub-contractors and not directly affiliated with company. But, yet you still put them on line to talk to customers.

rabert Lanki

4 years ago

They took care of my needs quickly and at a fair price.

joy smith

6 years ago

Justin was awesome! He was very mannerly and polite. He explained in detail what he was doing to my HVAC system, what was needed, and why. He went the extra mile in discussing financing the cost. Justin completed the work in a timely manner and also spoke with me about other services I may need that are provided by Weathermaster. I am very pleased with his work. When I need further work/services provided by your company, I hope Justin is the technician who completes the work!

Betty Smith

3 years ago

Tom helped me by explaining what a weekend or late hours call entailed. I was very anxious about the faucet being broken but after his explanation what I could do to get correct help we succeeded in getting my sink back in working order. He did quality work, he kept his word on date and time he would contact me. I love talking with him and am pleased with the results. Thank

Amanda Kerstetter

4 years ago

Brandon from Weather Master was great! Very professional and solved my plumbing problem. Highly recommend.

Teaj504

4 years ago

Update: I am updating my review from earlier today due to customer service truly going above and beyond to address my concerns in a quick and courteous manner. The thunderstorm last night caused a power surge in my area and damaged my zone board. The technician Lukas came to my home sooner than the scheduled appointment. He was professional, quickly identified and resolved the issue. Thank you Lukas for your awesome customer service. Also, thank you Susan for contacting me this morning better explaining the policies and moving up my appointment today. You are awesome as well. Thank you Jim for quickly responding to my review this morning and getting your team involved.I’m extremely disappointed right now. My a/c unit warranty is suppose to be covered under my home builders warranty. I just found out from customer service my warranty was only good for the first 12 months of new construction. It’s now 6 days past the 1 year warranty and my system has completely stopped working already. This is a new unit in a new construction built home only 12 months old. I had to call customer service twice just to request service. The representative stated b/c the warranty has expired it will be a $79 service fee plus $185.00 to extend the warranty. I ask out of good faith could they waive the service fee this one time since it’s so close to the expiration date of the builders warranty. I was told unfortunately they cannot do that. To add frustration to that I called before normal business hours to schedule an appointment. The representative advised she will have someone call me back so a technician can come to my home today. Now I’m being advised someone won’t get to my home until tomorrow evening between 1-5pm, plus I have to pay for the service fee, warranty fee and possible additional costs depending on the issue. I do understand life happens and there are guidelines with warranties, but out of good faith considering my home builder has contracted with this company to install HVAC systems in numerous communities, could they at least work with me in waiving the fee being it’s less than a week my warranty has expired. Again, this is extremely frustrating and disappointing

Joseph Stallings

4 years ago

Tom did seasonal plumbing maintenance for me and was excellent. He was on time, professional and personable. He was very clear about his service and recommendations. I am fortunate to work with Weather Master.

JuanEduardo Jennings

2 months ago

The technician was efficient and friendly. Very professional.

Cary Perry

11 months ago

Great service.... knowledgeable technician... overall good timely service.

Joani Roebock

6 years ago

Outstanding customer service and support! Everyone at Weather Master is great but Andrew went above and beyond!More great experiences with Weather Masters this past June! Andrew (HVAC), Brandon (plumbing) and Tom (electrical) were punctual, polite, knowledgeable and very helpful. Happy to be a Weather Master customer.Outstanding Customer Service today from Brandon (plumbing) and Diane (Finance). :)

Cashaunda Holman

3 years ago

Melinda needs a raise! So helpful, full of passion, and worked to give me the best option so I can improve my quality of comfort without breaking the bank! She will help you stay on the winning side.

Thomas Pollard

2 weeks ago

Very professional service.

Chris Powell

3 years ago

Brandon provided great customer service. Great quality of work

Domenick Palumbo

4 years ago

Juan was informative and helpful. He explained everything thoroughly and thoughtfully. Thank you. I would also like to include David in my remarks. Both men are very professional and a pleasure to work with. Hopefully I will have them for the next maintenance inspection.

C Watson

4 years ago

Technician David came out very promptly and was very knowledgeable . He diagnosed the issue quickly and made his recommendation.

Linda Sands

3 years ago

We have had WEATHERMASTER as our heating/air conditioning as well as tankless water heater providers for over four years. The entire staff at WEATHERMASTER has always been so professional, prompt & punctual. They provide the best service, have quality products & always explain in detail what needs to be done without any overpricing. We would not use anyone but WEATHERMASTER!!

mary goltz

a year ago

We have had there service plan for 5 years. Always professional and courteous.

Shirley Phillips

4 years ago

David Wood came to check out furnace for the season. He is delightful and very helpful and I thank him for a job well done and for the extra little things he helped me to do before he left. I am 88 and appreciate little things like lifting up something I cannot handle. Davi d did this for me! What a great individual he is! Thank you David

William Blackburn

3 years ago

My Tech (Nate) was awesome. Super nice guy. Helpful, explained everything in detail, and wore a mask.

Caitlin Love

4 years ago

Weather Master is my go to for all plumbing, HVAC or any repair needs for my home. Let me start at the beginning- We needed a outside spout repaired because it froze and split in the winter. Weather Master sent Tom who is one of the best plumbers around to fix it. He was able to repair it without any problems. You could tell Tom showed respect towards my home and he is also very friendly. Next we had our AC unit checked by Andrew who was also the nicest person. Every time I have had service done in my home by Weather Master they have been wonderful, all jobs have been completed and have not had any problems. They are the only company I will call if I need plumbing, HVAC or other work preformed.

Dale Pesicek

2 years ago

Technician Sean was very personable and professional
He did a great job and communicated very clearly.

Joe Alaniz

3 years ago

Great service, and they always wanting to make sure you are taken care of!

Jason Lock

a year ago

Mehdi was great! He showed up on time and was courteous and thorough in servicing our units and explaining the issues he encountered while inspecting our decade old units. He gave us options and recommendations that helped us get our units up to snuff. Units were originally installed by weather master and their warranty came into play on keeping the systems charged. Spending money on this stuff is never fun, but great to have confidence in the service and know we will be warm and toasty all winter.

Thelma M

7 months ago

Every tech that has been professional and knowledgeable. I will continue to use this business for my HVAC needs. They make everything easy and smooth, no extra nonsense.

Robert Farmer

4 years ago

Tom was excellent, professional & knowledgeable. When we presented our plumbing issue to him, he made us a priority & rectified the problem. He patiently answered all of our many questions, despite having other calls pending. We never felt rushed. If I ever have a plumbing issue again, I will request Tom!

Jim Meadows

11 months ago

Milton did a good job in a short amount of time. Was courteous.

Kirk Charles

5 years ago

My technician Daniel was great. He explained everything he was doing. We talked about cost before he did anything and he was able to adjust to my needs if possible. Would recommend him without hesitation.

Bill Dollbaum

4 years ago

Super service, Great Communication. Another company was trying to rip me off but Weather Master was honest and fair with quick service

New Village, LLC

4 years ago

David was very nice and explained things to a degree I could understand. Very nice gentleman!

Lizette Alphonse

3 years ago

Outstanding customer service, starting with the person who took my call to Isaac who came to do the job. Thank you for your fast response I got the service scheduled within 3 minutes I haven’t seen anything like it, thank you. Isaac where very professional and polite and he fixed the problem in one visit thanks to him as well.

Brian Ott

4 years ago

Technician David C. from Weather Master was prompt, courteous and professional. Answered my questions and didn't feel like he was in a rush to finish and leave. Would highly recommend.

Jim Holland

4 years ago

I really appreciate Solomon coming out this weekend to get our heat running. He was polite, friendly, and knowledgeable. He got us running again.I am, however, very disappointed in the reliability of this new expensive dual-fuel system that Weather Master installed in November. In two months of service the system has stopped working twice for separate reasons. I am worried about the long term maintenance costs for this system and how long it will be before the next issue occurs.

Theresa Dumas-Roberts

7 years ago

I was extremely pleased with the excellent service I received from Weather Master's tech, Mr. David Wood. He showed up at the appointed time and provided me with professional, courteous, friendly, and knowledgeable service. He recognized the problem right away and fixed it. He answered all of my inquiries and concerns and provided me with advice and future recommendations of which I appreciated. Weather Master should be proud of the way Mr. Wood is representing their company.

Janet Scott

a year ago

Had tankless hot water heater serviced. Suggestions were made on replacing filters and misc. Very knowledgeable and thorough. Discussed cost before doing anything to make sure ok.m

R C

a year ago

I needed a very expensive repair and actually didn't remember I bought a warranty for the repair. Initially I was quoted around 1k. After I was charged, the owner called me up and reminded me of my warranty and refunded my money. What a class act. Thank you. You may not remember, but I sure do.

Stacy McKinney

3 years ago

Weather Master has a great team of techs that have installed a Nest thermostat at my home, a complete system at my parents and with both experiences we couldn't be happier! Highly recommended company! Always the best!

Scott Danielson

6 years ago

I can't believe Ashton Woods has this business as a preferred point of contact for HVAC?!They originally quoted me parts and services that wasn't even necessary. Little did they know that I knew enough about HVAC units to point this out. So after bringing to light, I told them if they could back out those costs to original quote... I'd go ahead and get everything taken care of. I guess they were embarrassed that I caught them overcharging, because now they won't even return my call?!I can't even believe a business would try to do this, but then run away from the problem!

K H

4 years ago

Donnie and Isaac from weather masters came to the house, they were very professional and answered any questions I had about my ac unit.

A Q

7 years ago

Daniel was very courteous .He spend a lot of time explaining the problem.He discussed pros and cons of fixing the unit or replacing it .
He promptly arranged for an estimate for replacement .
Over all quite happy with the service .

ced stewart

4 years ago

My technician was excellent. Very knowledgeable of what my plumbing needs were. Gave excellent advice on what I should do.

petemo94

2 years ago

Sean from Weather Master did a great job adjusting the air flow of our system. Spent 2.5 hours doing the air-flow rebalancing and normal heat check. Highly recommended to go with Weather Master

MJ May

10 years ago

This company is not my favorite. I always feel I have to be on my toes, because they will charge for anything and everything, even if they have caused the problem I'm stuck with them because of the make of my hvac units.I can say Dee in the office is a pleasure. This is a fine change, as other office staff have been aggressive and offputting. What a delightful change!And I have a new service representative Josh Lyons. He too seems like a fine individual and has tried very hard to fix many of the ongoing problems I have experienced. I believe he has to work within the confines of the management of this company who I feel just pushes sell, sell, sell, and that is a tough position to be in. I hope the company will learn that customer service is more important than pushing customers away by being aggressive and untrustworthy.In my opinion, put Dee and Josh in charge of how the company should treat customers. They may find customers will be lifers and not flee if they get the chance and maybe refer their friends and neighbors.Great job Josh and Dee. Hang in there! From - Your very appreciative customer!

Eric Fawcett

4 years ago

Leaving this review specifically because the Service Tech (Nick C.) who just left my house after spending most of the day repairing our AC Unit. This guy is the epitome of a great Service Tech! He's been out here a couple of times and has been professional, friendly, knowledgeable and patient. He's shown great attention to detail, honestly seems to care about the quality of his work and is patient with my never ending questions. It's never easy to drop a bunch of greenbacks on a failed unit, but having a Tech like this makes you feel a bit better about knowing exactly what was wrong and why it had to be done and done right. Honestly, I could pick just about any HVAC company to come fix my stuff, but what keeps me coming back to Weather Master is the quality of the people on the front lines, like Nick C!

Rocky Nill

10 months ago

We've been using Weather Master for years now for a reason, they are great! They do professional work at a fair price. We've had no issues with their work or products. I would highly recommend them to my family and friends.

Julie Schaffer

4 years ago

Very responsive to my request sending someone out the next day. Technician very thorough in explaining what was wrong and what he did to fix it.

Sean Sturgill

4 years ago

Did not receive 10% discount for booking online as stated when appointment was scheduled. Company tends to push the warranty service plans too hard

Joyce Mariso

3 years ago

The gentlemen was very knowledgeable of the system. He quickly realized what the problem was.

Missy Schoning

3 years ago

David was great! I appreciate his explanation of everything, telling me my different options. He was very patient with me

Stephanie Little

5 months ago

Responsive, customer service. Technicians are easy to talk to and and always answer all questions.

Evelyn Crews

3 years ago

Had a positive experience with Weather Master installation of my Heating and air conditioning unit. The installers came on time, protected my flooring and carpeting, were courteous, and cleaned up after completing the installation. I have no complaints so far.

Matt Fletcher

2 years ago

If you need an example of great customer service these guys are the best. From Karen in the office to Brandon, Todd and James out in the field. They were prompt to fix an issue that took multiple days and technicians to figure out. Highly recommend.

Vinod K

3 years ago

I am extremely disappointed and frustrated with Weather Master. They installed HVAC eqpt in my newly built home in 2011. They never gave me the manuals, or gave me information of the model and serial numbers. They never told me that I had to register with Lennox within 60 days of closing to get the extended 10 yr warranty. 8+ years later, the condenser coil is leaking and instead of giving me the information that I need, they keep saying that their new software system cannot go before 2016 installs. Very poor experience with them.

Jack Dennis

4 years ago

Great service. Andy is very knowledgeable and very professional. We appreciate the care taken to help ensure our system running efficiently.

K Mac

3 years ago

Bobby was completely prepared with mask, gloves and protective booties. Knowledgeable and professional. I have been a customer for over 5 years and will continue.

Rachal Willingham

4 years ago

Sean was polite and informative about my furnace maintenance needs.

Matthew Paladino

3 years ago

I had a tech come out by the name of Brandon vanmeter, he was very professiona and informative, he solved the problem very quick. Definitely would recommend weather master

Claudia Cokis

7 years ago

Our AC went out and we had a window of 5 hours that a tech would arrive. They arrived late and since it was a Friday, the part we needed couldn't be ordered until Monday. They need to prioritize there appointments by severity or offer emergency appts. The office manager really didn't have much to offer but eventually someone reached out and brought us a AC window unit to help. I do give them props for this but won't be extended our service agreement.

Terence Godown

2 months ago

Fixed Gaspac unit

Roger Florence

4 years ago

we were very pleased with Scottie the technician. he was very professional and thoroughly explained the issues with my system, we will use weather masters in the future .

Ken Wertz

a month ago

They arrived promptly this a.m., and diligently searched fir the source of a wet spot in the ceiling.

Nathan Yount

6 months ago

I got a new Heat Pump/AC system installed on the first floor. They acted professionally and acted as if they wanted my future business as well as my current. Very pleased. They went the extra mile and were willing to work with me on my concerns and needs. A+ in opionion. Only had the system for a month. So stay tuned for an update.

Amanda Short

4 years ago

Jake came out on a Saturday evening with a smile on his face ready to help us. He took the time with my husband and showed him what was wrong. He did not try to sell us parts that were not necessary. He was a honest gentlemen. He answered all of our questions. All at a reasonable price.

Otto Caudell

3 years ago

Andy was very courteous and professional. He is a true asset for WeathetMaster

Ryan Williams was very professional and courteous. He ha provided service before, and it is a pleasure to have him in our home

amber credle

a year ago

I have been calling since last night stating that my unit is not blowing cold air. I have spoken with 5 different people indicating an emergency as it is 92degrees today! I have 4 young children in this house and my unit is not even a year old yet! My unit is currently reading 83 degrees! This is unacceptable that I have not heard back from anyone yet. The call center has indicated that the on call techs have indeed received the emergency notifications. I am currently searching for another company to possibly fix this issue even though I have a WARRANTY with this company!

Farrah Li

8 years ago

Quick response, on-site on time, nice service and efficiency work!
Very reliable compny to work with!
Mr. Chico did excellent job for me, thanks!

David Henderson

5 years ago

My AC was down for a week and the company who originally installed it could not tell me when they would be able to have it repaired. I called Weather Master and they were out the next day and had the AC working. I wish that I had called them first.My furnace suddenly stopped working. Weather Masters came out on Friday night at 7:00 PM and found the problem and fixed that night.

dj kp

3 months ago

My experience was AWESOME from the tech to the salesman and Melinda who I must say put the icing on the cake. She handled my situation with great care and commitment that really impress me to the point of I still can’t believe how fast and efficient she was.From the Burke Family we say thank you and“WE LOVE YOU GUYS!”

Kathleen Poulsen

7 years ago

Hurley is an excellent service tech; he takes great care to go over every item, and assess its health. i appreciate his thoroughness, and would always like him to do my maintenance on AC and Heat

David Hall

4 years ago

I have used WeatherMaster for 9 years - replaced HVAC & water heater. Top notch folks I recommend to all

André Boilard

3 years ago

Professional and friendly service. Always get the issue resolved to your satisfaction.

BDB 1

3 weeks ago

Professional and representative was very personable

Eric Garcia

3 years ago

Great company to work with. Everyone is friendly and knowledgeable from the receptionist to the field service tech. They have great plans for general maintenance to keep things smooth and up and running.

Liz Masc

a year ago

Andy and Tucker in training came same day that I called. I had a toilet/waste line issue that was addressed quickly. They made sure both toilets in house are functioning properly and that the flow through the waste line was as it should be. Andy was wonderful! Professional and patient, personable and persistent to resolve the issue. Kudos to Andy and Tucker.I want to also commend the lady who took my call. She was very helpful and made sure I got someone out today.I'll be calling Weather Master for plumbing issues from now on. Thank you so much!

Vanessa Cox

4 years ago

Juan provided outstanding service today. He explained everything he was doing as part of the check. He also throughly explained all recommendations.

Vicky Barone

8 years ago

Hurley was great! We will be requesting him for our maintenance moving forward.

tresa winans

4 years ago

I have used weather Master at my last townhouse for a furnace checkup, and recently used them twice once for a tune-up and once to come out because my blower kept running. David my senior tech came out, he was very friendly very knowledgeable and very courteous. Found out my thermostat relay switch was inop so he replaced that and everything is working properly. Very happy with my service. I will always recommend weather Masters. David deserves a pat on the back. Thank you thank you.!!

MARY PERRY-MOORE

4 years ago

Great technician, Shay. Came on time and immediately went to work. Was very friendly and welcoming. Very professional. Knew his job. Explained everything before doing it. Then explained again once he completed the task. Before leaving he recommended future services I may need. Good job!

CaptainHook TreeClimbing

a year ago

Brandon Vanmeter is a professional who engages with the client in a manner that conveys confidence in his ability to address your needs. Apart from his professionalism, he has your best interest in mind and will answer all your questions. A pleasure to have met him. Thanks!

Brad Ludes

2 years ago

Scheduled an estimate request with Weather Master, and when the estimator arrived I was finishing up with a competitor as getting multiple quotes to compare is a requirement. I was outside, saw the estimator, and instead of getting out of his truck, he sat for 10 minutes then aggressively sped away. He did not exit his truck and ring the doorbell to speak with my wife, call my cell phone, or otherwise communicate in any way. I immediately called the office line and they confirmed that he saw me speaking with another company and opted to not even exit his vehicle. They offered to send him back out, but I declined. Glad this happened before I received an estimate. Don't waste your time with a company with such petty business practices and lack of professionalism.

Belinda Witcher

2 years ago

Always professional and courteous. Technian was prompt and knowledgeable. He explained everything he was going to do and did a thorough review of the process once completed. Complied with social distancing protocol and wore a mask. Highly recommend this company.

Ward Bennett

4 years ago

Shay did the routine maintainanice and appeared to do a thorough job!.checked all functions and cleaned coils which did NOT happen last time. Good job!

Leadingtojoy

4 years ago

Amazing customer service as usual! Love them, we are customers for life

Susan Henley

4 years ago

Sean came for my scheduled HVAC maintenance and was very professional and thorough. He provided me with information that would allow me to have a more efficient air conditioning unit in the summer, information which I acted on. I was very pleased overall.

John Sandru

7 years ago

Could possibly be generally more informative, but when asked, all questions were answered in completely.Cost was discussed prior to service, so no surprises. Daniel was quite personable. He also seemed knowledgeable about the parts/products & committed to high quality customer service/satisfaction. Overall rating 4.5/5...Haven't had a long term relation with this company, but over the last couple years have been satisfied with all 3 experiences and plan to continue using their services.

Mary Moseley

4 years ago

Excellent experience. Reception and scheduling
was quick and courteous from start throughout coordination of site visit. Tech was very knowledgeable and explained in clear detail what was needed and pricing. Would highly recommend! Mary M Cary

John Murphy

3 years ago

WeatherMaster was very responsive and communicated with me throughout the job. Tom did a great job explaining and repairing the problem, and he provided insight into the plumbing that will be helpful for future repairs.

Alan Ray

5 years ago

Service Pro Solomon was early arriving, efficient in his review and explanations and nice.

John Jordan

2 years ago

The service was great. The technician was on time and very professional. Very pleased with the service.

Arturo Presas

a year ago

Was great fixed the problem nice to be cool again.

C Ervin

3 years ago

The technician makes the company Ryan was great and explained what was going on through the whole process. The folks in the office are always nice we even had a manager and his son come out on one weekend/holiday to check on our leak issue. These folks has installed water heater, gas lines and without going on they are my one stop shopping place for all my repair...

Anthony Pizza

4 years ago

Sean called to alert us that he was on the way, arrived on time and within our scheduled window. He was very thorough and knowledgeable in performing our systems maintenance. He was professional and courteous at all times. Great job.

Steve Lemasters

4 years ago

The technician, Scott, did a good job checking our air conditioning system, installing a new capacitor and explaining the yearly maintenance plan to us.Yet, I am very disappointment that the Phenomenal Aire unit we paid big money for four years ago was not working and cannot be repaired. Should this product be continued?

Sunny B

3 years ago

Really very disappointed in Weather Master service . Very unprofessional .We were charged for over $1350 for a Heating issue that seemed like a minor issue of cleaning.Home is less than 5 year old. Technician recommended air purifier brands , suggested a UV light etc .I checked with other vendor and those things were not even required to be replaced . I will never use them again .

markoyoyo

2 years ago

These guys were Great! Pat and the Electrician team were down to business getting my panel ready for a Mini Split Unit ... Marco and Emerson came early for the scheduled installation and they were professional, pleasant and top notch in every way. The guys cleaned up the work site when done. I highly recommend these folks.I also appreciated Michael Tuck and the work he did in estimating and coordinating the specifics of this project.

Joanne Cunningham

2 years ago

Juan from Weathermaster performed a routine service on my HVAC and also repaired my AC system. He thoroughly explained the problem to me and was very easy to work with. I signed up for another 3 years service contract because I get such good service from Weathermaster.

Tina Shirley

3 years ago

I had to have Weather Master come back out a second time because the first technician forgot to turn one of my zones back on. When the second technician came out he turned on the thermostat on the third floor which fixed the problem and spent the rest of the time trying hard to sell me upgrades and then attempted to charge me for the call. He argued with me about being fair. Why should I pay for a call when the first technician forgot to turn on one of the zones, the person on the phone assured me the thermostat being off couldn't cause the zone problem, and the second technician was more focused on trying to get me to buy upgrades my new system than being ethical? Therefore WeatherMaster earned 2 stars this time. I have faith that this was just a one time fluke. Many of my other encounters with them have been positive.

Don Wright

4 years ago

David of Mr Plumber of WeatherMaster did a very kind service for my mother who has been in hospice home care for over two years . He spent 7 hours repairing a leak inside a bathroom wall.This act allowed the least disruption of my mother who has been in home hospice for over two years. He not only did good work,but showed compassion for my dying mother . The price charged was very fair as well . He was both a good professional plumber but at the same time a good man wanting to help others.

Stephen Cedermark

5 years ago

Very satisfied with today’s service. Solomon was timely, professional and courteous. He explained clearly his recommendations to which a near future decision will be made. All in all I have always been happy with Weathermaster...

Braska Williams

8 years ago

Justin A was my service guy. He's like a gentle giant. Super nice guy; explained everything well. I hope that I get him whenever I have my maintenance calls.

Kurt Rayfield

4 years ago

Excellent and professional service. In less than 24 hours after my AC failed, Sean had it back up and running.

Sanjoy Mahanty

7 years ago

5 out of 5 to Chico. Diagnosed the problem, and fixed it as needed on time....very courteous and friendly technician. Loved his presence!!!

Melinda Burns

4 years ago

Wonderful Staff , Knowledgeable and Professional Technicians !!! Weather Master is a company that values there customers an exceeds expectations!!!!

Willard Budzinski

4 months ago

Arrived on time. Worked efficiently and briefed me on my system. No problems encountered. Reminded me of additional services that were available; e.g. UV. Overall, pleasant and professional.

Mohan Shash

a year ago

Update Jan 20:After a follow up email someone from the company called back to discuss the issue. The importance to customers feedback is good and thanks for listening to my concern and doing what's possible. Appreciate it.We have used WeatherMaster a couple of times. Recently, the furnace was not producing heat so called these guys after a bad exp with another company. These folks charge $99 for coming out and some companies charge only $59. The tech was skilled to isolate the problem and replaced the gas value. The replacement part cost is $130 retail price and I ended up paying almost $1000 for the part and installation. They sell the 1 year maintenance by reducing the other cost like on the part or coming out fee.. either way, you are paying ludicrous amount of money for the repairs with this company. I understand it's a big company and they have expenses to factor in, however, ripping customers off like this doesn't take you a long way.Initially we had them for a Heating unit tune up, which is useless from my point of view from these guys.. took the panel out and checked the unit was working and charged us $59 per unit (we have 2). So overall try other companies for your HVAC needs.

thomas cormack

4 years ago

Tech Brandon was on time and explain what was being done. Hope to get him the next tine I need service Thanks Thomas Cormack

Carmel G

4 years ago

Juan was excellent!!!!! Very professional & polite. He explained everything to us. The care for our heating / air system we should consider with weather master to keep it running in good condition & how to operate the thermostat. He explained about the unit outside, in the attic and changing of the filters through out the house. If possible, we would like to have Juan come back for the service call we have scheduled for Friday at 8:00am for the noise we are hearing upstairs from the the filter, in which it’s coming from the attic. Juan is the reason for the 5 stars!!!!😊

Judy M

3 years ago

We regularly use Weathermaster for our HVAC, plumbing, and water filtration needs. They are excellent! Their customer service team is super friendly, and the technicians are knowledgeable and professional, especially Tom, their expert plumber! It is nice to know our needs can be met with the same company!

Dennis Sullivan

2 years ago

Bobby H performed the winter maintenance on our Lennox - WeatherMasterHVAC and heating system. He was prompt, knowledgable in explaining the components and filters. He was courteous, and informative in his responses to our questions about the system and a maintenance contract. Bobby asked if he could be identified as our re-occurring field tech and we responded, absolutely. Dan Ryan Builders installed the 3 zone system and digital thermostats. We have had no issues in two years.

Sally Burlington

a year ago

Great job! Very polite and helpful

Linda Woodman

3 years ago

The serviceman was so understanding. Tried to get out at night but had other calls. Arranged to come out at 7am the next morning to assess the situation. My neighbor and I had called the electric co. Duke came out and solved our problem. I texted Kevin at 6am and told him the problem was solved. He quickly texted me back and said glad the problem was solved.

Gerald L. Agliata

2 months ago

Good response to scheduled HVAC checkup.

Karen Currey

a year ago

I called Weathermaster today & spoke to Audrey at 1:00. She had a technician to me by 3:30. Felipe & Rudolpho we're very professional. My central air wasn't working. Felipe & Rudolpho diagnosed the issue & replaced the zoning board in the attic. Now I have air! The are a great team & an asset to Weathermaster! Very kind, professional, clean & wore masks!!! Great job!

V Adams

4 years ago

I scheduled a heating system tune-up today, and Solomon was my technician. He was very polite, and took time out to explain the tests he performed on my unit. I was pleased with his work and recommendations, and decided to purchase a maintenance service contract. I would definitely use Weather Master for future work, and refer them to family and friends.

Jim Martinez

a year ago

Frank W. conducted a semi-annual check on my Heating and Air system on 3/5/15. He was very professional and shared information about my system and was extremely pleasent to talk with about maintaining the system.

Dr. Telika McCoy

2 years ago

Rotley was awesome! He was professional and knew what he was doing to make my AC work! I also had Brandon come out for plumbing issues. I’m so grateful for the service I received. I HIGHLY recommend!

Casper Ellestad-Andersen

7 years ago

I responded to Weather Master Heating & Air Conditioning's coupon offer for water heater maintenance and flushing for $59. Never mind that I had to call them twice because no one returned my calls, but when the guy came out he quickly determined that my water heater was leaking and needed replacing. He didn't even bother flushing it in spite of my continued request to please do so, but left me with a $3,000 quote to replace my water heater.Needless to say I got a second opinion and $135 later my water heater is flushed and repaired, thanks to a professional who took the time to do a proper inspection.I'm not giving a bad review because of the poor response time or the poor work, but because it's complete irresponsible to leave people with a $3000 quote for something that cost $135 to fix. I can tell from other reviews that that seems to be the business model here. Beware these people.

Han

5 years ago

Best AC repair service ever! Nick took his time to help us at 11 pm when my unit was down, he did a fantastic job and is very professional! Must use!!!

jennifer earp

4 years ago

Thanks to David R. in the plumbing department for quickly sending Brandon M. out to help with our leak. Excellent customer service. Very helpful and knowledgeable!

Shoo Shoo McGinley

a year ago

Outstanding service. Ryan, the Technician, was professional as professional can get. From beginning to end, he went through it all: service & consultation. I highly recommend their services.

SJ Hall

4 years ago

Brandon M. was able to fix our shower plumbing issue in a short time. He was professional, personable and very efficient. Hope to use him for plumbing problems we encounter in the future.

Patricia Fitzgerald _ Staff - LeesvilleRdHS

4 years ago

Excellent service! Our technician, Andy K. was exceptional. He thoroughly inspected our ac unit until he resolved the issue. He was very, very knowledgeable and a pleasure to work with. I highly recommend using Weather Master. Like the commercial states, you will love these guys!

Ed Reaves

3 years ago

Nate was very thorough and identified an issue with a coil coolant leak quickly. Follow up repair will be done in the next few days. Nate was very professional.

Alfred H Reed Jr

7 years ago

Hurley was on time and very respectful of our home. Both my wife and I feel very comfortable with his ability to analyze and correct any problem that our HVAC system presents.

Luke Jo

9 months ago

I called in to request warranty service for my HVAC system since it is making a loud noise when the heater turns on and was told they would send someone out today, but no one showed up for the service appointment. After calling the customer service center to find out what was going on, I constantly heard that no service technician was available for today and that they would need to reschedule me for another time and they would not be able to confirm the time, but we can call me 30 minutes before the technician shows up for the next appointment... This is not acceptable! If you confirm the appointment, then someone should come out!!! How can any customer believe a company that does not keep the simple promise to the customer? Unbelievable how unprofessional this company is!!

Brian Hart

4 years ago

I had a very good experience with the tech Juan who cam to my house. He was very knowledgeable and professional

John Smith

4 years ago

David, the technician, was very knowledgable about my AC unit and very helpful outlining the options that were available. I will definitely be using Weather Master for future maintenance and when my system needs to be replaced.

Renee Hawkins

a week ago

The technician was professional and knowledgeable. He was able to pinpoint the problem, resolve the issue and had our AC back up and running.

winston watson

4 years ago

The Weather Master tech; Sean came out this afternoon. With hisknowledge & experience he identified the problem , replaced andrepaired the problem all within a matter of fifteen minutes. He alongwith the entire staff at Weather Master are true professionals ....that's why I continue to be a Weather Master customer for all myheating, plumbing, & A/C needs .

Brandon “H3r0K0mpl3X” Fisher

a year ago

Anthony was great and got our A/C up and running quickly. Issue was covered by warranty and had no issues there either. Great job 👍

Anthony Allen

a year ago

Update: 9/29/2021Steve came by and did our scheduled Fall maintenance. He did an excellent job. He was quick to contact us prior to his arrival and updated us on overall status of our system. On a side note, I would encourage everyone to purchase the maintenance plan. In our case I can say it paid for itself.

April Cook

4 years ago

Weather Masters is prompt, knowledgeable and through.
Our service technician (Kevin) was/is awesome. He takes his time to explain everything to you so you can understand.

Judith Reijerkerk

4 years ago

Juan came out late this afternoon and just finished . We will have a/c this evening. Thank you!

Kcey Kesi

3 years ago

Customer service is outstanding as well as physical service. The technician 👩‍🔧 is also professional and friendly.

Myra Hightower

a year ago

We received quick service and our issue was resolved in minutes. The technician was friendly, knowledgeable, on time and very personable. What a pleasure to be able to rely on a company which strives to give this same service with all their service calls.

Daniel Shekleton

3 years ago

Had two appointments cancelled which was frustrating. However, the service technicians were friendly and helpfull.

Rafael Feijo

4 years ago

Technician was great, polite, and performed maintenance on furnace without any issue!

Jack Wang

a year ago

Lied about R22 price and charged 1 pound of R22 for $292. Did a search later and found out that a 10 ponds R22 tank sold only for $389 in open market. Will never do business with them again.

Lisa Dees

5 years ago

Technician showed up on time, was courteous and knowledgeable about services. Extremely pleased with results. Would recommend this service and plan on using again. Went out of his way to explain what he was doing and answer any questions I had. Plan on requesting him again.

Lela Coggins

6 years ago

David came to install a part for my A/C unit. Punctual, professional, knowledgeable and the work done efficiently. Answered all my questions. No doubt whom I shall call should my HVAC need help again!

Jennifer Pittman

a year ago

While we were very happy with the install of your units we recently paid for a “tune up” of our systems that are still under warranty.Of course there were things they said we could spend money on.One of these items was a part that would need to be replaced to maintain the warranty. The part was covered under the warranty. The total was supposed to be $328 but because we were under warranty we would only have to pay $164. They said it was to cover labor and coming out there… but it only took them 2 minutes as stated by the employee AND I already paid for them coming out for the tune up. He said we we are already getting a warranty discount and should be happy to get that. We paid for the warranty!Edited to add: customer service did call me back and they were polite and articulate. They stated that a tune up does not involve any actual “tuning up” as you would think in regards to any other mechanical device but more like a check up where they look at your system but don’t actually perform or do anything to your system. They stated that check ups and tune ups are the same thing and they are not sure how you could see it differently. I do not believe these phrases are synonyms and are not used interchangeably in any other business situation that I can think of. They also said I should have read the fine print on what a tune up is, but they called me and asked me if I wanted a service technician to come out and provide tune ups to my systems- I was given no fine print. I believe the language is intentionally misleading as I very much wanted a technician to tune up and service my systems but I did not need to pay for someone to look at my system. *** Every person I have talked with at Weather Master is incredibly professional, thoughtful and considerate but the language and policies of the company have left an unfortunate taste in my mouth. Because we have purchased two systems through them and are warranty is through them we hope to move forward and do business with them in a more clear and transparent manner.

Ronald Stoeckel

4 years ago

Technician was very knowledgeable and had the system up and running in minimum time.

Tina Dilio

4 years ago

Technician was efficient, informative and trustworthy! We appreciate the quick response to our a/c problem! I would highly recommend this company - they don’t ever disappoint!

Brandon Shiflett

3 years ago

From the technicians, to the quality of service and the level service I always experience with Weather Master is top notch. I would highly recommend them to anyone and will continue to use them for all my needs in the future.

Nicole Santavicca

3 years ago

Nate was courteous; knowledgeable and on time. Got the job done; answered my questions and was respectful of my home.

Chuck Lotz

2 years ago

Replaced pressure regulator for water system. Arrived on time, completed job and was very professional. I’ve used weathermaster for over 10 years and will continue!

Teresa Phelps

5 years ago

Solomon was very helpful and explained what issues he detected with my A/C system. He discussed the parts replacement cost and whether or not it would be wise to do so with the age of my unit. He offered to have someone from the office call me and arrange for an appointment to discuss a new unit.

Lauren Ellisberg

3 years ago

Our HVAC decided to quit in the NC July heat (95F days) and they were out the next morning helping us get it back. We couldn't have been more thankful for the fast response - and Kevin was both professional and fast with diagnosing the issue and fixing it. Worth every penny!

Kekeli Tuprah

3 years ago

They were friendly, prompt, and efficient. I really appreciate everything.

Rashid B

3 years ago

I'll recommend Weather Master Heating and Cooling to anyone/homeowner who expects excellent, no frills, money saving, without cutting corners service.The expertise, professionalism and commitment of weather master service technicians like Justin A., go above and beyond to ensure your ac/cooling system it performing at its peak performance.WM has installed and serviced my ac/cooling units, has met and exceeded my expectations for the past 12 years including plumbing service, they installed my tankless water heater.You can't beat WM dependable service.Best Pros in the business!!Rashid, Apex, NC

Karen Southern

5 years ago

Reggie was very thorough and honest with our maintenance and repairs! He did not rush through the job. He explained potential problems and repairs. I highly recommend Reggie!

Harnes Stewart

4 years ago

Donnie, the technician was great, supportive, and clearly explained every detail of ourr situation to us. He did a great job. Thanks

Pamela Green

4 years ago

Andrew was knowledgeable and kind. Very helpful talking out a plan for my 3 systems. Thanks Andrew!

Elaine Cook

4 years ago

This was the spring cooling checkup. The service was very thorough today. I appreciate that.

Barry Pierce

5 years ago

Great service experience. Fast prompt service. Michael Ellington worked very quickly to resolve our emergency issue.

Mike & Sue Moody

8 years ago

Both Aesha and David were very pleasant and professional. David was very thorough in his heating inspection and explanation.

Rick Mugno

3 years ago

Be aware of their warranty policy, my system is 4 years old and needs a new zone circuit board which is under warranty but they want to charge $99 service and $255 for installation of “warranteed” part. BTW very simple part to replace.

Jeff Adkins

4 years ago

David was very professional and thoroughly explained everything! I would highly recommend him.

Elizabeth Workman

3 years ago

The Weathermaster tech, Donnie, was very thorough and professional. He replaced the thermostat after checking every other possible weakness in the system and left me in a cool house.Today's service call was strictly annual maintenance. Iggy was most professional and pleasant.

Joanna S

4 years ago

We had our maintenance done on our furnace. Mr. Nelson from weathermaster came out to service our furnace. He was knowledgeable and took his time to explain what was wrong with the system, what needed to be repaired and the services that weathermater could provide. We had lots of questions, but Nelson was patient as he answered our questions. Highly recommend!Update: 12.4.2018Since the time weathermaster initially came to my home to service our furnace and fix the problem of cold air blowing, it was solved only temporarily. Once the cold weather rolled in (late November) the heater began to blow cold air. We called, and Weathermaster sent over a technitian who had a better understanding of the problem. I lowered my rating because rather than sending an employee to address our initial problem/ concern, Weathermaster's focus was to sell us their maintenance package. My warning to consumers: do your homework and have a firm understanding of what problem needs fixing or service.

Roy Holloway

4 years ago

David was on time and got my heat working like new again.

Nancy Lentz

5 years ago

My air-conditioning unit went out this past summer while I was out of town. I called Weather-Master, and they came to fix it. My daughter was at the house during this time. I talked with the technician, and he quoted me a price. He, also, said that for EIGHT dollars I could get the service maintenance agreement for one year. He said that was a “no brainer”!!! I agreed that eight dollars was a good deal. I didn’t understand why. He told my daughter I had agreed to everything, and she signed the paper work. He quoted me a high price for what was being done; however, I trusted it was fair. However, when I got home and called Weather-Master to email me the invoice, I was surprised to see that he had actually charged me $176 for the service agreement. That was the reason the charge seemed so high. I called Weather Master and told them about what had happened. The manager returned my call. He was SO nice. He apolized for what had happened. He said it was important to be customer friendly. He wants his customers to be happy with their work. He said he would refund my $176 (and he did), and that I could have the service agreement for a year FREE!!!! Now, that is what I call good customer service. I will definitely be using this Weather Master. I know the manager stands behind his customers. It means a lot to me to have someone who cares!!!! I think you should give them a try!!!!UPDATE: I called Friday, December 8, for my FREE service agreement appointment. They said they didn't have anything available until February 21!!!!! TEN weeks!!!! I've always been able to see them within a couple of weeks in the past. I guess since mine was to be FREE, they don't consider me important. When I've had the Service Agreement in the past, they told me I would be given priority. Guess that doesn't work when it's free....and if you read the beginning of this, you know why it is free.

Mike Feltman

2 years ago

These guys got there within a few hours, diagnosed the issue in minutes and had cooling restored within a half an hour.

Chris Price

a year ago

Regular maintenance appointment went very well. Service technician was on time and knowledgeable about system. Enjoyable experience.

Chris Roth

4 weeks ago

Update: I contacted Weather Master on June 20 about an issue regarding the service that I received and they did not respond.

Barry de ville

5 years ago

John Hudson at Weathermaster went well beyond the call of duty on a cold, December Saturday, arriving at our cold home at 6:30 PM. Diagnosed and fixed a frayed heater induction wire in about 10 minutes ... problem solved!! Awesome

D LaRock

4 years ago

After a long and difficult process we had our HVAC replaced, because the previous company installed too small of a size on our new build. Mark along with his team did a great job getting in and Jesus R. Just installed our new WiFi thermostats. Jesus went above and beyond to make it right, some items were missed while installing the new system minor items. The important thing is they worked as a team to get the job done and I look forward to our new system for many years to come. My fingers are crossed that this fixed our HVAC problems. In it wasn’t clear weather master was a pleasure to deal with.

Ed Raube

a year ago

Andres was prompt, professional and accommodating. He flushed our hot water heater, inspected all the plumbing throughout the house and in the crawl space, and cleaned out two sinks, shower and tub. I highly recommend Weathermasters and ask for Andres for all your plumbing needs.

Stephanie Madden

3 years ago

The technician was proficient, and efficient. He was very respectful while explaining the choices that I had regarding my HCAC needs. I would refer to others.

Sarah Faris

2 years ago

Felipe Garcia arrived in the window frame. He was very courteous and kept me informed on everything he was checking. Have used Weather Master for many years.

Oakley Dean Baldwin

3 years ago

Had my annual service done on my HVAC unit today, the tech Andrew was very professional and proficient. Thanks for the great job. Dean

Cheryl Pinkard

2 years ago

My initial unit (Comfortmaker) was installed by Weather Master in 1999 & lasted 21 years! After my unit died, Dave came out to perform the initial assessment. He was kind, polite, professional, caring & COVID-19 armored. He laid out/explained the available options in a manner that I could easily comprehend & insured I understood what I was getting prior to leaving.Two days after the assessment, I had an installation appointment! On installation day, Fidel (mechanic) and André (assistant) were professional, courteous, COVID-19 armored and on point!!Since it was raining a little, I offered them my 10x10 pop-up tent, for which, they were very thankful!Thank you Weather Master Heating & Air Conditioning for returning my home to a place of cool comfort!!Oh wait...let's not forget Weather Master's buy back promotion & the Lennox rebate were financially helpful & greatly appreciated!

Steven Moy

2 years ago

Incredible company and people. They truly care about there craft and ensure that the job is well done. Great local business based out of Knightdale and work in the greater Raleigh area.

Tom Mabry

5 years ago

Emmanuel was my technician and did an excellent job today. He has great customer interfacing skills and took time to explain the results of my HVAC spring check up on both of our systems.

Melissa K

4 years ago

This was a plumbing service call regarding the repair or replacement of several toilets. Brandon was very friendly and helpful. He was also very patient with me, as I asked many questions.

Mike G.

4 years ago

There was a delay in service but that wasn't a huge deal. Donnie fixed my issue rapidly, and I'm very happy with the outcome!

Bob Gagnon

a week ago

Arrived on time and explained their findings in layman terms.

Donna Substelny

2 years ago

The wrong part was ordered, so now we have to wait till they get it sorted out. Will update the review when they finish the job.UPDATE: They got it sorted out and came back the same day to install and get us up and running. I will say that Maureen is one of the best customer service reps on the phone. She made it happen. We're back to happy.

Lauri Devlin

2 years ago

Very prompt and friendly service, safely did all the work using CDC Guidelines.

Krystal

4 years ago

I was so impressed with the service I recieved by Weather Master's service technician Cody today. He provided a thorough and quality inspection both inside and out of my home's AC unit. Cody was very knowledgeable and went above and beyond to explain the functionality of the unit and rationale behind the issues I was experiencing. Most importantly he was genuine and helped me prioritize the repairs that needed to be done without trying to over sell me on services. I would highly recommend Weather Master's to others based off of my experience. Hopefully you'll get Cody or atleast the same level of service.

Andrew Motley

3 years ago

My AC went out so I called Weather Master and scheduled an appointment. I told them what I thought the problem was, which is significant. They said they had an opening in a few days. I told them that I could do that day as long as they were done by 1 because I have to go to work. Audrey put it in the notes and assured me that they could do it. The day of the appointment I waited and waited. I finally called at 12 and spoke to Audrey again and asked if they were still coming. I reminded her that I had to leave at 1. She put me on hold and called the dispatch to inquire. She came back and told me that the service provider was held up at the house on the schedule before me and she would call me by 12:30 to let me know either way. At 12:37 a different lady called me to tell me that the service provider was free and could get to my house by 1. I told her that I had to leave by 1 and if the provider couldn’t be here and diagnose the system by then, he would be asked to leave. She told me that he was 20 minutes away and would not be able to do that and asked if I wanted to reschedule the appointment. I told her I did not because I prefer to work with companies that were committed to professionalism. The then proceeded to “apologize” saying that the company does no do time block scheduling and has no guarantee to be anywhere at a specific time: “sorry” for the misunderstanding. I replied that there was no misunderstanding. I was clear that I needed to leave my house at 1 when I scheduled the appointment and Audrey understood and noted it in my remarks. She started to argue again under the guise of an apology. I decided that it wasn’t worth my time to stay in a fruitless conversation about integrity and we said our goodbyes. Now here I am, at 1:03 completing this review.Follow up edit:I had someone (possibly a customer service rep but they didn’t identify themselves as such) call me after I posted this review. We spoke about what my expectations were and they took ownership on where they dropped the ball. They offered to make it up to me but I have already scheduled an appointment with another company. I updated my review from 1 star to 2 because of the nice phone call. It seems like they do actually care about the customer’s business. Take the 2 star review with a grain of salt because they never got the chance to do any work for me. I hope this helps someone down the line.

Annette Lypen

3 years ago

The Serviceman was on time, respectful, answered all my questions, and explained everything in a way that I could understand. Would use them again and I would recommend them without a doubt.

Faith Bliga

5 years ago

The Weather Master Tech, David W. is always very prompt, pleasant and knowledgeable. Our HVAC system has been running great and he is never reluctant to remind us to change our air exchange filters:)

Pat Munn

5 months ago

checked on humidifier to make sure it was working ok

Varagur Ramanan

4 years ago

The technician Brandon M. was excellent. Personable, knowledgeable, and efficient. Clearly explained what was wrong and how he’ll fix the problem. In addition, looked into other potential causes for the problem and eliminated them.
Will specifically ask for him again.

Roger Smith

4 years ago

Rogcho Jose arrived on schedule, installed a new Honeywell Advanced Electrode humidifier and condensate pump and carefully explained the services provided. He was very polite and knowledgeable about the system and reviewed a checklist of the installation, cleanup and warranty.

Melissa Green

3 years ago

I won't use them again.They installed a new HVAC unit and duct system for us in 2015.Their financing company is horrendous and we ended up paying it off early so we would not have to work with them another day.FF three years, and our way too expensive thermostat’s screen went out. (Note, once it went out I was reading reviews and it has TERRIBLE reviews.) A technician came out and he was going to replace it with one that would not cost nearly as much as the original. Well, guess what? When he tried to replace it, he informed me that our Lennox furnace was wired so it is ONLY compatible with that over-priced thermostat! We can’t change it even though we wanted to! Of course, they didn’t have what I needed in stock, so it had to be ordered. I was told it would take just a few days for the part to come in.Two weeks later, I hadn’t heard anything from them. So, I called them. Oh. They said. It just arrived today. Hmmm. We scheduled an appointment for someone to come to install it. I stay home from work for the installation, and an hour later, he still has not shown up. I called the company and received NO apology just a rescheduled service call. He shows up for this one, and he wasn’t able to install it because he isn’t trained in how to install this type thermostat. Are you kidding me?We scheduled, now our fourth visit, for this issue. He showed up on time, but it literally took him 3 hours to install it. While he was here, he pulled out a part of our duct system to show us how dirty it was. Well, guess what? The company was paid to replace all of our duct work when we had the new system installed. That was only 3 years ago so please explain this to us (someone from the company did offer to explain how the duct system worked and why it may have been so filthy, but I declined). No explanation, just a sales pitch for thousands of dollars of equipment that will keep our ducts clean and sanitary.They are overpriced! They oversell. Moreover, poor customer service.

Susan Connolly

2 years ago

Andres was great, polite and efficient. Very helpful.

Vickie Grant

a year ago

The service tech was nice and polite. It appears he checked the A/C system. He stated everything was ok. However, he did not check the filters inside the house because you would need a ladder to check them. He did not bring a ladder inside with him.

Robbie Brooks

4 years ago

Solomon was very courteous and professional. He completed the service work in a timely manner.

mossy211

4 years ago

Came through when I really needed help on a Sunday. Tech was awesome!!

Jeffrey Cook

3 years ago

The tech was on time and was very professional and did not push other products. He did no more than was needed. A good representative from Weathermaster.

Bennette Arnold

5 days ago

William was very thorough and helpful in answering any questions I had.

Sharon Townsend

4 years ago

As always Weather Master and it's staff were very professional and timely in performing the scheduled maintenance schedule and recommending items that needed fixing.

J. W. Ruff

2 years ago

Absolutely the best HVAC company I have ever done business with. All around excellence!

Suzanne Carver

7 years ago

Justin arrived on time following his phone alert that he was on his way. He did the annual spring cooling checks to assure no problems with the indoor air handler and the outdoor condensing unit. Did a great job as usual, performing all expected checks and answering all questions. Noticed one part of system, air to air heat exchanger, turned off. Returned it to service. Justin is professional, easy to talk to and work with. He is a credit to his company. Additionally, Weather Master calls the day prior to the service call as a reminder of the service call the next day.

Steve and Suellen Vann

6 years ago

Chico at Weather Master Heating & AC provided great service; we will definitely use Weather Master again.

Sherry FitzGibbon

4 years ago

Excellent service! David C. explained everything that needed to be done so that our HVAC furnace system would run better. Needed new motor and capacitor. Reasonable price and 3 year warranty! Have been customer for about 20 years with WeatherMaster. We recommend them for any work on HVAC and be sure and get a Maintenance Agreement for your unit which also discounts the service. Thanks David C you are the best!

Tracy Corrinne

4 weeks ago

Filipe G. is our favorite tech. Awesome guy, respectful, knowledgeable & very informative! Great company to deal with our Lennox system.

Cassandra Ford

4 years ago

Kevin was very friendly, Kevin also explain to me the issue that I was having with my AC unit not cooling off the top floor of my home. My husband and I are very pleased with his knowledge a bow tie with AC unit.

Jason Payne

4 years ago

After the repair part arrived after about a week, we had a great experience with Andy.
Fortunately, no one had to live in the house whilst the air conditioning was out of commission.

Eric Bloomer

7 years ago

I have been having issues with system installed by builder's HVAC company and WeatherMaster for the past two years has maintained my system and fixed all the issues that I had previously. They are a life saver for us! System is working 10x better and it should since it was only 4 years old to begin with. I have been working with both Tom the Sr. Technician and recently Daniel F. Both are extremely knowledgeable and answered all my questions and regained my confidence in my HVAC system.

Steve Pierce

2 years ago

I have used WeatherMaster for my HVAC services for several years. They have always been great. David Wood (Tech) performed a routine maintenance today. He was very knowledgable and friendly. I would recommend this company...

Adrian Carpenter

3 years ago

This company did our original install on our new build in 2016. September 2019 our ac stopped cooling and so did others in our neighborhood. We were charged $200 for refrigerant and the diagnostic for a leak was $200. Since it was 90° we did the refrigerant and would test soon. We were quoted $1600 to replace the coil with a test being done. Well 4 days later it was getting warm again. We opted for a second opinion. The company we went with only charged $89 for diagnostic fee. $1000 to replace the coil and brought us portable units to use free of charge.

Mike Hubbard

3 years ago

I would leave a lower score it that we’re possible. As always, the techs are great but I have had 3 years of terrible service from my Lennox unit. I paid a premium for what I thought was going to be a top of the line unit but have had nothing but trouble. I need a call from the owner of Weather Master to discuss next steps.

Laura Robinson

4 years ago

Technician very efficient and full of good ideas! Arrived on time and explained details and visit very well

Jill Stubbs

4 years ago

David was very knowledgeable and honest about the repairs needed to our unit. He was able to quickly diagnose and fix the problem. He also offered an honest recommendation provided next steps for either a total system repair or system replacement. Very satisfied.

Barbara Savage

a year ago

Very professional, friendly, efficient. Here less than 1 hour.

Michael Wall

3 years ago

They did an outstanding job on my HVAC install. Mike Maxwell and his team were efficient and easy to work with. Melinda was wonderful on financing and customer follow-up. I couldn't be happier with the service Weathermaster provided. I strongly recommend them for any of your HVAC needs.

Michael Meszaros

3 years ago

Excellent! I was impressed with my technician. He was prompt, knew what to do and did it quickly.

James Baker

a year ago

The technician was on time (the office said he would come in the late afternoon and he did).

Sean John

a month ago

Weather master was the company that warrantied the plumbing and HVAC work for our new construction from Dan Ryan Builders. We had numerous home warranty issues and I've probably had over 7 different techs and spoken to over 6 different people at their office over the last 12 months. Each and every time I was greeted by courteous and professional office and every single technician that came by was respectful of my home, property, and generally enjoyed working for Weather Master.I run a marketing agency so I talk to business owners every day from all different industries. It is rare to have a company culture where employees love what they do. As far as I can tell, Weather Master employees are just that.Most recently, I would like to specifically commend their team members such as Sterling, Brandon, and Josh. Again, everyone has been wonderful and they have a customer for life.I have one more pending issue with A/C vibrations in the wall but I am confident they will resolve this, same as the rest.UPDATE: Frank and Matthew took charge and were able to get to the root cause of the AC line vibrations/hums in a timely manner.

Joanne Carroll

3 years ago

This review is specific to the warranty repair service received from Kevin K. He solved a problem that previous repair technicians had not caught. Was very professional. Thank you Kevin!

Carmen R

7 years ago

I scheduled an AC Tune up for this morning. The tech Scottie was on time. He was nice enough. I directed him to the AC units in the attic and bonus room. He was gone 10 minutes and came to tell me that he couldn't do ANYTHING. He said there were some items in front of the units and he could not get to them to do anything. I told him another service tech did an AC tune up back in the Fall with NO problems and nothing has changed in either of the locations where he needed to be!! I think he is lazy, or having a bad day, whatever I don't know and didn't want to fool with it to be honest. Still no excuse. Well, what was he doing for 10 mins. if he was doing nothing? He then proceeded to tell me that I had a cracked pan and that should be addressed. I wonder if I will all of a sudden have cracked pan problems now? Then he told me that my filters needed changing. I told him they were changed YESTERDAY. He basically stood there and called me a liar. He kept saying Sweetie they are filthy. I told him I saw my kid change them with my own eyes and the dirty ones were out in the trash can, if he wanted to see them! He stood there in disbelief. I asked him if he was going to look at the outside units? He said no, he couldn't do anything there. He didn't charge me, why would he, he didn't do anything, oh, other than tell me I had a cracked pan, whatever that is, and he left. I called the Sales Manager, he was not available, left message, no response, I Called back 2 hours later, he was still unavailable, and then I just called back AGAIN. 3 times today. The service manager called me just now (3:20) and was very nice and thankful for my call and expressing my experience. I now know, I never gave him permission to take photos of my home or items within my home. The SM asked me if the tech informed me that he had took photos? I said NO. which he didn't.....hmmmm? It is still unfortunate that the situation went south quickly with the tech. Too much small talk about cars, family etc. Awkward indeed. It bothered me enough to call and discuss, I am glad I did. *sigh* I have found another company to do the tune up. I hope it goes smoothly.

James Lloyd

6 years ago

I will never call this company for help again. My wife and I had no ac for over a week and they actually cancelled an appointment because they did not want to send out a technician just to do a leak test. Instead all they wanted to do is sell me a whole new unit without even finding out what was wrong with the one I had. I strongly advise anyone to avoid this company all together. They will rip you off!!!

Amy Lehrman

4 years ago

We've owned & purchased our Lennox ac/ home heating system (almost 10 yrs ago), in 2009 ( with Weather Master). Much to our surprise, (going into the start of our 10th season), the heating portion of the unit, stopped working properly! Weather Master, who was already scheduled, to do their bi- annual service agreement, given us some news, we didn't want to necessarily hear..... the processor for the whole unit failed & needed to be repaired!! Omg.... I thought the worst & thought this was not going to be good news at all!David (Sr Tech), looked at my husband and said yeah, this is going to be a pretty costly job, with labor, we're going to have to take the unit apart....... probably will be over $2000!!However, ...It's a good thing you signed up with our gold plan, 10 yrs ago! (which our warranty expires in a few month this year!!) It won't cost us Anything!!How can I tell you, how THANKFUL I am, to have my home heating repaired! And with David's knowledge & hands on experience, fixed the unit (within a few days of getting parts in!)Good Praise to David, for his skills, efficiency, and knowledge! Am I happy that the unit failed...... um NO! ......However, I'm ECSTATIC, Weather Master had given us the opportunity to purchase a better warranty plan (including parts & labor) (when purchasing the heating system, 10 yrs ago)!!Stay Cozy, Toasty & Warm Y'All, with Weather Master!

Ray Rivera

4 years ago

Brandon came out to look at my broken water pipe issue and within 20 minutes he identified the problem, came up with a solution and fixed it. During this service period Brandon explained thoroughly everything he was doing. Brandon is very professional and I highly recommend Brandon and the other Weathermaster professionals I have dealt with over the years!

Amy Cornwell

11 months ago

They charged us labor on installation of parts that are covered under warranty and we've had repeated issues with our unit since we moved into our brand new home. Between this company and our builder I don't understand why we are paying for anything! Their service people for the most part are helpful and friendly. That's why they got 2 stars instead of one.

Lorrayne Franks

a year ago

Our a/c fan quit in 90 degree weather. They were going to send someone that day but we had a funeral to go to & wouldn't be there so they came the next morning. We needed 2 parts & Bobby had them on his truck. Within 30 minutes he had my a/c up & running. I have never had better service & Bobby was so nice & professional. Super employee, super service. I will always use them & recommend them to my friends.

Lisabeth McGinnis

3 years ago

Kevin did a great job investigating the problem and communicating fixes..great job and a nice guy

Adam Sauls

6 years ago

Two stars as they called me back within 24 hours from contacting them online. Recently had an issue with an evaporator coil going out and was gathering estimates as the first quote was close to $3,000. The person who contacted me said they could not give a quote but could schedule a service call for $99. I did not expect them to make a repair based on what I was telling them was broken, however it seems strange to me that they are unable/unwilling to provide their pricing for a standard repair. I had the model number, serial number, so they should have been able to price the part and tell me how much it would have been (even include their $99 if they wanted). $99 is the highest service call I've seen in the area (another company was $59, and another $79) and I was not interested in paying $99 for a quote. The place that will be doing the repair was able to provide a quote over the phone based on the model and serial number. Their prerogative on how to handle their business, but I will not be contacting them next time I am in need of HVAC repair.

Scott Pumer

8 years ago

While the technician arrived after end of the expected window I received a call prior to confirm that was ok and informed with a second call when the technician was 30 minutes away.Justin arrived and performed all the tasks in under the allocated time. He performed the annual inspection professionally with an excellent demeanor. As in the past Weather Master has done an excellent job.

La'Toya Sharp

4 years ago

Shawn was excellent and kind and very informative on helping me during a time of a costly repair to my air conditioning unit. He gave me sound advice on how best to solve the problem and I appreciate his honesty. I have been working with the Weather Masters for many years now, and I receive great customer service overall.

Gail McDonald

3 months ago

William was the only tech that has ever taken the time to clean the unit with a hose. In all the years we have had weather master, he was the only one!! Highly recommend him!

Charli Morris

6 months ago

Our technician came was extremely courteous. Thank you David and Weathermaster!

Tara Connors

5 years ago

John Hudson did a great job servicing our home today. When we need someone in the future for our heat and air we will request John!

George Foster

9 years ago

The company's service department is unreliable and expensive. Seems like they only have one technician to do the work and they will cancel your appointment in a minute only to attempt to reschedule for their convenience. In addition, when they ask for an hours delay then they call back 3 hours later to delay again, and then don't call back at all to delay again. I fired them today and would not consider them for this type of work again. Worst run company that I've come across but there are suckers every day so YMMV.

Matthew Watterson

4 years ago

Always provides good, reliable service and the scheduling staff and technicians are pleasant to work with.

Vickie Roper

a year ago

They came out to check out my a/c unit to see why it's not cooling.

Kevin D

3 years ago

This was our first time using Weather Master. I took advantage of their AC Tune Up special for this first call with them and immediately signed a annual maintenance contract. I can highly recommend them based on this experience.Andrew arrived on time, he was exceptionally professional and competent. He explained everything he was doing and why. He was very efficient and could not have been more courteous. He was respectful of house and diligent with Covid-19 protocols (he wore a mask throughout his time at our home). He was very comfortable as I was watching what he was doing (to learn) and he explained everything in adequate detail.

Carol Mitchell

3 years ago

David was recently at my home to do a check on my AC unit. He was most professional and friendly and provided answers for every question I had.I truly appreciate his thoroughness and friendliness. I also liked that David wore a facemask, gloves, and booties.He did a great job and my AC is working great!

Gabriel Button

2 years ago

David was excellent today. He was very friendly and provided me with great information in order to make the best decision. I highly recommend Weather Master for any HVAC needs.

Steve Kim

4 years ago

Great service, courteous, and knowledgeable. I highly recommend Weather Master.

T J

4 years ago

Sean the Tech was great - very thorough and professional

Aking Trucking

3 months ago

Fast unload of full 53’ load

Michael Calarco

7 years ago

Great Service by Daniel. Very thorough and complete. Gives good points of view for consideration and explains the technology well. Takes his time to ensure all details are covered.Provides recommendations and options for improving your HVAC.

Christine Dennis

3 years ago

Weather Master technicians are always friendly and knowledgeable. Shout out to NELSON who provided excellent recommendations and prompt service today during our winter HVAC check! Also grateful for the teamwork and support of MELINDA who handles all the administrative details of our service on three homes. We trust you and know we are in good hands.

Chris Vasan

7 years ago

Hurley is by far the most knowledgeable, conscientious, honest and personable service professional we have seen in many years.

Tom McKay

a month ago

Quality service from a quality company.
Technician Juan was top notch.

Cartier Young

a year ago

I noticed that my water bill had increased by hundreds of dollars over the past few months. I called Weathermaster and they sent out two of in my opinion the best technicians. Andy and Tyler were on time and professional and fix my problem with ease. I am very satisfied that this issue is resolved with same day service.

Amy Folkerts

6 years ago

Daniel F. replaced the blower motor in my A/C unit this week. He was very good at explaining the problem in basic terms that I understood and what my options were. I felt very comfortable talking to him and asking him all the questions I had. He was conscientious and efficient while he was here. I highly recommend Daniel F. and Weather Master for Heat and A/C needs.

Lois Campbell

3 years ago

Arrived with in an hour of phone call to Weather Master. Diagnosed problem and did repair. Very professional. More than pleased with everything. Also gave estimate on new water heater. Always happy with Weather Master.

Chad Pry

7 years ago

Some of the worst service I've ever received. Our Weathermasters installed HVAC goes out every winter. They never show up in the time slot which they say they will and have never fixed the problem. I do not recommend.

Hank Faber

2 months ago

Every time we have asked Weather Master to do maintenance or repairs, the office staff and the technicians are courteous, on time, professional, and friendly. We would strongly recommend them.

Abhilasha Jindal

3 years ago

Friendly, helpful and prompt. So far our A/C is back up and running nicely.

Richard Thorsen

a year ago

Farcical is an excellent technician and was very helpful in informing us no the needs of our systems.

Zenaida Anderson Anderson

a year ago

Still waiting for them to schedule my request??? Thanks God for Dusting!

Sean Conley

2 years ago

hvac tech was proactive and flushed my evaporation line which was much needed! supply's we're running at 53F and cooling maintenance detailed report showed all amperages and freon levels were on target.

Gloria Jean Shaby

a year ago

We have always used this company. We feel confident in their services. The people have just been wonderful.

David Greene

3 years ago

Technician arrived promptly, did his work efficiently, left no footprints or other unwanted trace of having been here. He clearly knows his business, and was helpful and clear in explaining issues to me. Couldn't have been more pleased.

10mm nuck

a year ago

They were very professional. They continued to inform us on parts ordered every week like clock work. I would highly recommend them.

Mark Iasiello

4 years ago

I have been a Weathermaster customer for over 12 years and have trusted their product recommendations without question.My issue is not with the technician who provided outstanding and professional service on 5/6/2019. The issue is with the Lennox Elite A/C and furnace recommended and installed March 2016. The coil has failed in slightly over 3 years requiring an additional approximately $2K in addition to the premium price paid in 2016. My builder provided A/C and furnace which was described as the minimum cost unit lasted over 10 years. Weathermaster can only provide what the manufacturers make available, however installing a unit that failed within a short period in my opinion of time is an unacceptable expense. Will consider other service providers in the future providing systems with demonstrated greater reliability.

Sharon Tillery

7 years ago

What amazing service we received yesterday from Hurley Redd. Our evap coil (even though only 3 years old) had begun leaking and our A/C was not working on what had been the hottest day of the spring. He found out a replacement part was available and even though it was late in the day, made the round trip to bring it back and install it for us. Mr. Redd was incredibly courteous and made sure we understood what was wrong and how he was fixing it. During the course of his repair he continued to talk to us about other things we could do to improve the effectiveness of the unit. We were extremely impressed with his knowledge and compassion. If we ever need other work done on additional equipment we will most definitely be calling Weather Master.

Wolff1952

6 years ago

Great serviceman, very polite and timely. Also provides us with service recommendations and questions to any answers that we have had.

Frederick Nixon

8 years ago

Don't use this provider! A management and follow up problem from the top down, techs are friendly especially Scotty and Mickey but the scheduling related to the service is slow, poorly communicated and completely unprofessional. After 3 visits and then a 4th to finally fix the problem after it was identified to only then be told they still need to return again with no date in mind. Worst yet, we had to move out as the heat in our house was unbearable and without the appropriate scheduling we had no idea when to return. They note on their website that They are committed to doing Whatever It Takes to deliver immediate comfort to North Carolinians. Also, that they have a 100% satisfaction guarantee. They DO NOT stand by either of those promises.

Ashley Moore

3 years ago

I live in a new development, my house is not even two years old but I could tell something was wrong with the AC. I called Weather master because that is the number that was listed for us to call for AC/Heat issues. I was told for someone to come out it would be $99 but if the problem was over $200 the $99 would be waived. I agreed thinking since my house is not even two years old it shouldn’t be much over $200. I wasn’t able to get services the day I called they couldn’t see me until 4 days later. Juan was our technician he did have on a mask and booties which I did appreciate that part of the services. When he got here he noticed the evaporator coil was frozen solid and was unable to evaluate the issue until it thawed out which resulted in rescheduling. I was upset because it would have been nice to given a heads up to turn the system off at least a hour or so before he arrived. I rescheduled and that was three more days of discomfort. When the day finally came it seems like I was the last one on the schedule he didn’t arrive until after 5. He checked things out and said he believed it was an evaporator coil leak but would suggest we run a diagnostic test which would be an additional $200 and the $99 I already paid would not be waived for just running the diagnostic test that is only waived if the actual services are over $200. So now I’m $300 in and AC still is not fixed. After running the test it was determined the levels are low and there is a leak. Juan said we would need to replace the entire system which would be $1900. Literally the worst news he could have ever told me a new homeowner that I would have to pay $1900 to replace a system that is not even 2 years old! I still don’t understand what the parts warranty covers if I have to fork out $1900. I’ve tried reaching back out to the company for a second opinion and have been unable to get a response back. I feel like I’ve been robbed, $300 and the only solution was replace the almost brand new 3 ton evaporator coil and sign up for a maintenance agreement. ACR0216-3 TON - EVAPORATOR COIL - 3 ton - $1953.15 REF-R410ALB - R-410A virgin refrigerant, PER POUND - $120.00 Agreement: MSA (06-29-2020) - $195.00Agreement: MSA 3 YR (06-29-2020) - $519.00Agreement: MSA 5 YR (06-29-2020) - $827.00. Very unsatisfactory I would not recommend this company save your money and buy ceiling fans or popsicles.

Ora Harris

a year ago

Brandon Vanmeter & Isaiah Stewart were the technicians that handled my warranty service call! The knowledge that I gained from Brandon’s expertise will definitely lower my electric and gas bill. They thought my issue was corrected but Brandon decided to tell Isaiah to check one last thing, turned out a part was defective & my air would not shut off although the thermostat said off. My air is flowing equally through each room now! Thank you Brandon & Isaiah so very much for your excellent & detailed service today.Ora

Richard Szulewski

4 years ago

It is good to know that when you need a plumber, someone like Tom is available. He is courteous and competent, comfortable with explaining what is involved and how he is progressing. Not the first time he has helped us and I hope it will not be the last.

Brian Rashid

9 years ago

Absolutely awful company - they are crooks as far as I'm concerned. They did a horrible job installing HVAC units in my new house as the units were filled with dirt and rust before they were put in. I had failures about every 6 months ever since moving in and they nickel-dimed me to death. They try to upsell you HARD and even went as far as telling me I had mold in my crawlspace and wanted to charge me $2K to fix it. I called a real specialist for that and they told me I did not have any mold - it was just dirt!!The upstairs A/C unit broke after 3 years and this company refused to do anything about it. I called for the owner several times, Lee Hill, but all he did was have my calls screened and never returned my call even though I asked to speak with him personally. If the owner is unwilling to speak with customers that tells me all I need to know.After the failure I called the manufacturer of the HVAC units (Lennox) and showed them all the bills I had on these things and they helped me get a new unit for a reasonable price. (About 1/3 the cost of what Weathermaster quoted me.)All I have to say is buyer beware on this one!

Kimber Isenhour

4 years ago

Quick and courteous response for a warranty call. Technician was timely and professional and is following up on the issue.

harhonny nolasco

3 years ago

Very quick respond, great service and very knowledgeable. Mr. Kevin very respectful and kind.

Jill Huter

3 years ago

Bobby showed up on time as communicated for our scheduled preventive maintenance visit. Answered questions I had, inspected the units and recommended improvements and pointed out wear items that will need be addressed in the future. Good job no complaints.

Raja Y

8 years ago

We have this gentleman, Mike G from Weather Master plumbing department for the plumbing inspection of our home. He is very courteous, very knowledgeable, polite and explained everything thoroughly and in an efficient manner. I would recommend this gentleman from this company to any person who owns a house.Good luck Mike, it is the way to give the customer service !!!!

Jim Mundell

3 years ago

Brandon did a very thorough review of our entire water system and explained in detail what was needed. His friendliness, timeliness, and technical expertise were outstanding.

AYDIN SATICI

a year ago

100% CUSTOMER SATISFACTION
I really experienced that it is a real customer experience target of this company. They accepted their technician’s mistake and replaced my outdoor ac unit free of charge.
Thank you so much

Kevin Michael

4 years ago

Thank you for the dis-service.I called upon you for repair of our 5year old Carrier unit, I requested an after hours diagnostic in hopes that the repair was simple and quick, I paid for this visit as my wife is currently under chemo treatment and her comfort is my first priority. Was told that the part in question was under a 10year part’s warranty.You office person confirmed the warranty the next morning, at no time until your technician arrived was I told there was a $884.10 “installation fee” on a warranty part.I will say, your technician Juan was very courteous and professional.Had I been told of this “labor fee” before hand he never would have had to return.The manager I talked to in the phone stated “5 people touched that part before it arrive to you, how do you think they get paid?” Economy of scale sir, those folks maybe handled that part for seconds, along with all the other parts you handle daily. I guess a days payroll from one job is pretty awesome if you can get away with it.I’m in the service industry myself, I deal with warranties daily, what you’re doing is pretty unethical.Maybe someone decided that since there was a cancer patient they would be desperate and pay what ever, I don’t know, but the hospitals have gotten all our funds, sorry that was there was nothing left for you.My unit is repaired, I researched, purchased and installed part myself. At a fraction of what you wanted to charge. Had there not been a supposed “warranty” I would have done anyway.Warranty void, you won’t hear from me again, and I dare say there will be no “word of mouth” from me either.I’m small potatoes and meaningless in your big business world, maybe someone will read this and think twice.PS Juan is a great tech, I hate hat you put him in such an awkward position dealing with customers like that.Thanks for your time.

Betty H Poole

4 years ago

Tech was very honest. He explained everything to me and options for ether a repair current unit or replacement unit because this unit is and older unit. BPoole

Sarah Barcenas

4 years ago

The tech showed on the same day that I called. Jesus was very polite and professional. He showed me and walked me through every thing that was wrong with my unit and helped me to know what the next steps should be.

Austin Van Orden austinvanorden

a year ago

July 28th, 2022 2:15pm
Just watched weathermaster truck 208 drive 100mph down 440 and cutoff an entire lane of traffic, while the driver was texting. Trash company with trash employees.

Roberta Wippich

5 months ago

Most of our recent work has been performed by Andres (Andy), a plumber, and Pat, an electrician.

Kevin Leiner

4 years ago

Excellent service. Great technician! Very pleased with quality and cost.

Shneyder Acosta

4 years ago

Jake (Jakob Chase) the service technician has been excellent the last couple of visits to our home. He diagnosed and repaired the leaking coil in our A/C back in the summer and he just finished up with the heat check up.We will only request him for all our service needs through Weathermaster. Highly recommend Jake.

Jim Blum

3 years ago

We had an after hours outage and Weathermaster did a great job getting us up and running once again. We had cool air within minutes thank you Juan for your great service .

Walter Cameron

3 years ago

Excellent service call. Never more satisfied than today. Sean was friendly and professional and most efficient in servicing my A/C. Renewed service contract 4 another yr

Sonali Hutchison

a month ago

Brian saved the day helping us out during one of the hottest days of the summer. Thank you!

Nancy W

3 years ago

Andrew is awesome. Always prompt, friendly, thorough and knowledgeable of what his is doing.

Sue Stevens

3 years ago

Brandon M. did an excellent job for our yearly service on the tankless water heater. He was on time, went through the home to check all that's connected and working, to then clean the system. His personality is great as he looks like he enjoys what he does which is a rarity!I notate every year to have this service done now given the location of the system and have always ask for him.

V Wayans

4 years ago

Donny was excellent!! Extremely knowledgeable!! Glad to have had him as our service repairman!!

Pamela Halverson

2 years ago

WeatherMaster installed a standby generator system for me. I have an older home, and to say it was a challenging installation would be an understatement! Everyone listened carefully to what I needed and kept me in the loop throughout the process. The management was amazing at keeping the project within budget, and Pat the electrician was knowledgeable and flexible during installation. The Generac unit is quiet and efficient. I recommend this team both for the quality of the product and integrity of the service.

Christopher Crossan

8 years ago

I found Frank to very informative and helpful with all my questions. I would hope he will be out here again. I understand he has to offer additional products, but sometimes I get the feeling they are selling me something I really don't need.

Erica Schlichte

4 years ago

I do not recommend this company. My mom lives on a tight budget and is a single mom and she had them come out and they quoted her $1,000 in “repairs” and labor. We had another contractor come out to look at the same problem and he cleaned out some cat hair and it now works perfectly. $0 repair. I’m embarrassed for this company to be so dishonest. I suggest looking elsewhere.

Davidson Umeh

8 years ago

I wish to state that Scottie M. was very professional in diagnosing and repairing the heating problem in my house. He carefully explained the problems to me before the repair work was done. I would gladly like him to visit again when I need your services.
Dave

Soodabeh Guior

4 years ago

Thank You David Haseman from Weather Master Heating & air Conditioning Company for the great job and service you did!!! We had a great experience with you guys and highly recommend you all to everyone.

Mark Gonnella

4 years ago

Very professional, explain to me what he had to do to get my air conditioner up running. Took the time to make sure the job was done right and not rush it. I would use them again in a minute....

Stephan van Beerschoten

8 years ago

I called Weather Master to schedule the spring maintenance visit for my home. Justin showed up and was very courteous and nice. He went right to work and inspected my two units. He took pictures of the items he wanted to bring to my attention, and we discussed system upgrades such as whole house filtration (at the air handler) and the addition of air purifiers.It was nice meeting him, and he gave me some food for thought on the upgrades.

Martina Lowry

4 years ago

I really appreciated the service Scottie provided. He was extremely knowledgeable and helpful. I enjoyed meeting him. Felt well taken care of.
Thank you.

Aimee Boes

4 years ago

Tom was a pleasure to work with. He was very kind and professional . Thank you!

Alanna Hicks

11 months ago

Called them to diagnose a leak in a water pipe due to our floor swelling up. They came,charged us $106, informed us there was no leak and left. 2 days later my husband discovered the leak and we called them back and were informed they could not waive the service charge to come back even though they MISSED identifying the problem to begin with! Save your money and call someone else.

Steven Burgess

7 months ago

Outstanding Performance Great Customer Service! Dave knows exactly what to do!

Richard Mueller

2 years ago

Our Technician, Brandon, did an outstanding job installing a new Aqua Pure whole house water filter cartridge. He also provided excellent advice regarding a water heater replacement.

Robert Brown

3 years ago

They had to come out to my New home to fix my hot water heater, the person who came out was professional polite and fast that’s all I have dealing with them as of yet and I’m settin

Debbie Lowther

4 years ago

We called on a Sunday to set up a service call for during the upcoming week, but they responded and came out on the same day! Our technician, David, was kind and courteous. He took the time to explain what was going on with our heater. The part we needed, came in within two days. Everything is working great and we already set up our A/C check up for spring!! I definitely recommend Weather Master Heating & A/C.

Kymm Ballard

4 years ago

Excellent service! Called and arrived when expected, reviewed and provided me information needed in the inspectation. Very polite.

Daniel Berlin

a year ago

Gabe was incredibly helpful! He managed to get my system back up and running when a previous technician broke it. I will be using these guys for all my HVAC needs from now on!

charles Street

10 years ago

I was having trouble with my air not working. On 05-20-2013 I called Weathermaster and they sent Technician Jeff out. Jeff arrived on time once he got to my home my lights were out and he couldn't work on the air. Jeff came back to my home once my lights were back on. Jeff work on my air out in the rain and did not stop until he had my air working again. Thanks to Jeff for a excellent job well done!

denise lovold

4 years ago

I have been having repeated issues with my AC and Weather Master has been out several times to address these issues. Honestly, I have been frustrated and not sure why the issue hasn’t been resolved already. However, today, I spoke with Susanne at WM and she was very sympathetic to my frustrations, she sent out a senior technician, David, who was extremely nice and knowledgeable. Although I am still not sure what the problem is, I am feeling confident it will get resolved to my satisfaction!!

Jim Welch

3 years ago

Brandon was very professional and recommend others to him at Weather Master.

Thomas Ouimet

4 years ago

Work was done professionally and efficiently. Would highly recommend this company.

Jennie

7 years ago

Scheduling an appointment is a little difficult (they inconveniently rescheduled mine). However, the guys they send out are super. The nicest, most professional, on time service professionals I've ever dealt with. Today, we had Daniel F. come out and he is just superb. Knows his stuff, super friendly and professional, really helpful advice. Very happy with the service I received.

Michael Meehan

7 years ago

Weather Master Tech (Scotty) checked my AC system and identified two problems. He gave me the estimated cost of the repairs but suggested the entire unit be replaced due to age and cost of a partial repair. Very thorough and professional.

Frank Rice

7 years ago

Tony H. is very professional and conscientious and we felt that he was thorough with inspecting our unit and felt very comfortable that we will have a cool summer. In the event that we need service I will request Tony in the future.We are happy to renew our contract with Weather Master.Thank you Tony for your help...Frank & Jeanette M. Rice

rick scoggins

2 years ago

Weathermaster is one of the Top 5 HVAC companies in the Triangle for a reason. They will come in, diagnose your issue and give you REAL feedback on how to get it fixed! They do not try and up sale you on stuff you don't need and their technicians are professional and thorough. If your repair is more expensive than your budget, they even have financing opportunities available. I chose Weathermaster b/c they did the install on my home when it was being built, but I STAY with Weathermaster for the pro service they provide! You should too!

Molly Devine

5 years ago

Andrew's customer service and responsiveness are exceptional. He was able to pinpoint the problem with our HVAC unit immediately and explain the work in terms that actually made sense -- not always easy to do! We recommend him highly for professional, knowledgeable and quick service. Side note: all work was covered under warranty, which he explained in detail, and did not deter from the expedited service.

George Nicholas

8 months ago

Very high dollar in labor rate, labors r not up to par. It took 4 tech to fix my ac/heat.

George R Hausen Jr

3 years ago

Brandon was excellent. He's a knowledgable expert, friendly, and helpful. I was glad I made the service call.

Brittany Simmons

3 years ago

The Sr.Tech Kevin was nothing short of amazing . He came in I explained to him the issue and to him knowingly by surprise it was an easy fix. Thank you so much Kevin . I give you a 100 stars !

Dustin Carden

3 years ago

Joseph came out and was very polite and professional. He wore a mask, gloves, and covers on his feet when he came inside. Provided a full breakdown of his HVAC servicing and inspection. 10/10 would recommend

Donnie Brown

3 years ago

I was scheduled later in the day for a nonfunctioning A/C unit but the tech came very early. He got right to work and figured the issue out in no time. After confirming the issue was resolved he showed me how to make a couple of simple checks for future possible issues and gave a detailed explanation of the services he completed. Juan was very professional and knowledgeable.

Dennis Parker

8 years ago

Frank was the best technician we have every received from Weather Master. They have all been good and professional, but Frank ranked above them all.

Jay M

2 years ago

Very thorough and courteous. He explained the issue and provided suggestions for maintenance i could do in order to prevent issues going forward.

Rich Eller

5 months ago

Weather Master always completes system checks on time and professionally. They answer all my questions in simple terms I can understand.

Gulhan ALALINLI

4 years ago

Thanks so much to the technician, David Guin for his great service. Really appreciated. He was not only professional identifying the cause of the problem checking all possible sources(We requested the service for an extreme water bill amount) in details but also very friendly manner and patience for all my questions. Thanks to him for clarifying all my questions. He even showed underground water meter, provided information, gave tips for general water issues for home. I would definitely recommend him for any water/plumbing issues your home because of his knowledge and manner. Many thanks!

Janet Smolenski

7 years ago

There are many of you I want to acknowledge - two tremendous jobs on two different occasions. One A/C and heater and just this week the 50-gallon water heater in the 'attic'. Their work is impeccable, they all work together as a team and all synchronized - no waiting, no ordering a part just perfect work that you expect. Totally painless!I want to thank Nick for going by the book, Justin who calmly sits and explains, Bob who encouraged me to dispose the 11-year-old heater that can go anytime....and Clord who stood by his word and followed through. Bravo to you all!

Jess Kelly

4 years ago

Andy was awesome. He came out to help us with our AC. He was knowledgeable and kind. He walked me through everything and explained it well, showed me what was going on and gave us options. Would recommend them.

John Allen

8 months ago

Easy to schedule, arrived on time, thorough service from knowledgeable technician. Good experience all around.

Jennifer Walker

3 years ago

We signed up for the service contract to have 3 of our units serviced twice a year. Every single visit was difficult. Sometimes our summer service was happening in September, and then our winter service was happening in March. One time they rescheduled me due to some issue, which was fine, but I didn’t heard from them to reschedule. They said I missed their call, so the next appt was Sept! Once the tech didn’t know we had a third unit on the service plan! I had to call the office (who also couldn’t find the records!!) to clear it up! Every single visit we had over $1000 in repairs. Every single visit they recommended we buy an air purifier. Please avoid this company.

Lex Thomas

3 years ago

Excellent experience today. Technician was on time. Cleaned system quickly. Exercised caution.

Jack Stone

9 months ago

Mr. Willie Reed , WeatherMaster Mr. Plumber, telephoned ahead of time to advise of his anticipated arrival. He arrived as promised and immediately began to diagnose the cause of our water pressure problem. He determined the need for a new water pressure tank and a water regulator switch. He advised what the cost would be. And upon my approval to proceed, he removed the old tank and switch and immediately installed the new equipment. Throughout the process, Mr. Reed was courteous and kept me informed of his progress. He finished in a timely manner; he also recommended a whole house filter that would address the occurence of hard water. He fixed the water pressure problem.Andrew Kestner, arrived as scheduled today and did the maintenance check on our AC unit. He was efficient in doing his work and he kept me informed of his findings. I am highly satisfied with the work he performed today.Brian arrived on time and performed a maintenance check on our heating system. Diagnosed a need for a new capacitor. He was efficient in performing the service. October 25, 2022.

Carol Schroeder

6 years ago

Justin A. did my annual AC maintenance today. (This is the second time he has done so.) He is my absolute favorite service person: knowledgeable, competent, polite, and professional. He explains things clearly and doesn't mind questions, which he answers clearly and politely. He knows what he is doing and pays attention to the customer (he even recounted a conversation we had had from the previous visit.) In my opinion, WeatherMaster is very lucky to have such a great employee.

Laura McCarthy

3 years ago

David does an excellent job with all of his infection control. Thanks for keeping all of us safe, including you. It takes a planet.

Don Searles

4 years ago

Thank You, David.You were thorough in your inspection and explained all that you did,all in all,great service.

Jay Valenti

7 months ago

Jake did an excellent job. I highly recommend him on all of your jobsites! Fine young man. Good representation for your company.

Shannon Scolnick

7 years ago

Daniel could not have been nicer or knowledgable in fixing our air. I highly recommend WeatherMaster and Daniel!! We have air!!!!!

Roger Huerte

3 years ago

Technician is so proficient of the job, and very detailed in everything. He provides informations substantial to client’s level of understanding regarding the preventive measure of the unit. Very professional. BZ.

CallMe Blew

7 years ago

I had Nick C. come fix my AC today, he was very knowledgeable in his craft and efficient with his time. Managed to catch a couple things that needed adjusting on his own while he was here taking a look at our AC unit outside. Very easy going and would highly recommend to anyone else.

Michael Morse

4 years ago

Tom knows what he is doing. You can tell immediately that he has the depth of experience to find and fix any plumbing problem.

Tom Ouimet

3 years ago

David was on time and ot right and checked the system out. he made suggestions for future and let me know my unit was working well

Bi Pi

2 years ago

Weather Master has performed yearly maintenance on my HVAC units. They recently changed out one of my units and delivered prompt and great customer to go along with reasonable prices. Would recommend for yearly HVAC maintenance and routine plumbing needs.

Dee Perry

5 months ago

David Wood, Weathermaster, went above and beyond to insure that my system worked properly. I highly recommend him. Always a pleasure to work with.

Wayne Duncan

3 years ago

Excellent service. Very helpful. A customers since 1991.

John Williams

6 years ago

I called Weather Masters when my a/c unit stopped working during the summer. They came out on a Saturday night and got it fixed in no time. Great customer service!

Dan McAlister

a year ago

Very professional and quality work by WeatherMaster of Knightdale. Our technician, Anthony did a great job installing a new thermostat as well as providing excellent instructions on how to use. Highly recommend WeatherMaster and be sure to ask for Anthony!

Keith Whitley

7 years ago

Justin A. has always been extremely professional each time he has come to our home. His knowledge of the product as well as the way he represents Weather Master has always been excellent. More importantly, he can be trusted. That is worth more than any amount of money.Despite the fact that each time we see you it cost us money we do look forward to your next visit!!

Parag Bhatt

3 years ago

We had called them out on a diagnosis call since the previous owner of the house had been using them. They had a steep fee of diagnosis $100+taxes. But we decided to go with them anyways since our cooling was off.I had already seen that the evap coil was iced up and that I was low on freon. So, there had to be a chance of a leak somewhere. What I failed to do was to ask them what their diagnosis covered. And, obviously it didn't cover the leak test.So, for $100 and a change, the Tech checked the dampers for the airflow and tested for freon which I had already done. As soon as he did that (barely 20mins), I was quoted $220 for a leak test and if I did that then they would waive the $100 diagnosis fee. Well, I decided not to proceed further since it looked like they were just interested in charging more and more even before finding the actual problem.

Earline Motley

9 years ago

I called this company to get a rough estimate on replacing a rubber seal inside the toilet bowl. I was informed of the service call charge of $99.00. I asked about other charges, but was not told a flat $130 would be charged for the service man to do any other work.When the service man arrived, he informed me that in addition to the service charge of $99, he would have to charge me an additional $130.00 for any other work to be done. Regardless of how small, the additional charge would be $130.00. Replacement of a rubber seal would have cost $229.00. I know times are hard for business, but seriously, a charge of $130.00. Needless to say, I will not ever use this company again, nor will I ever refer them. I will post this review on my face book page as well. I feel like I've been robbed.

Susan Szep

2 years ago

Respectful of property. Took time to explain filter maintenance. Timely appointment.

Alex M

3 years ago

Brandon Vanmeter was amazing. He was very professional and knowledgeable. Thank you Brandon!

Ken Babb

3 years ago

The serviceman came when promised, did the work thoroughly and quickly and then proceeded to the next job. I was pleased.

April H

2 years ago

Felipe was AMAZING! His expertise and professionalism were both extraordinary. Thank you Weathermaster for providing excellent and knowledgeable technicians! Thank you Felipe!!~Hendersons

Ofer Plotnik

6 months ago

They arrive on time, Clean job very swift knowledgeable I am either recommend I will see them in the next appointment Thank you very much guys good job once again Highly recommend

Ernie Gilyardi

4 years ago

1 year check up. WM took care of me. Isaac did outstanding job. Very Professional. Thanks!

louise crites

4 years ago

Very responsive and have a good value on their maintenance agreement.

Mary Howell

6 months ago

Very knowledgeable tech. He was punctual, and professional. Great man working for Weather Master. 5 thumbs up!

selina flynt

2 years ago

Technician very pleasant and efficient. Explained work done and work that needs to be done.

Wagh Urs

a year ago

Very unprofessional and not responsible at all. Very rude. Technician have fooled us and charged very big amount without performing any repair work. They take the money and disappear. This company charge very high .. stay away from this company. There are better HVAC repair companies out there. These guys needs to improve the service quality, be more transparent and stop telling the false information. Not trustworthy at all and do not care about the customers. At this point Zero customer satisfaction. Not recommended.

Joann Sanders

4 years ago

I've been a satisfied customer for 20 years and trust me, I have never had a complaint! Tech's like Brandon are always respectful and honest with you and your situation.My daughter and her husband purchased their first home a few years ago. Now they are Weather Master customers too.

John Levins

7 years ago

Poor customer service, would not recommend. Didn't return initial phone call, then sent Chico after I called them again, only Chico was without a doubt the rudest person I've ever met, no joke. Then, after calling to complain and asking to speak to his manager, that manager never called. That's three strikes, folks. PS - A rep from another company I called afterward says he worked with Chico and confirms the guy is definitely rude. Wow, what a shame, Weather Master.Update: Manager called a week later, not because he owed me a call, but his vm specifically said it was because of my review. Wow. So, called him back, and he said he'd look into the particulars and call me back - never did. That's 4 strikes for these guys, amazing, utterly amazing.

Bob Bailey

4 years ago

David was on time, very professional and took time to answer all my questions fully.

Reginald

3 years ago

The technician who came to my residence, Jesus, was very professional, courteous, and thorough with his examination of my heat pump system. He was able to provide pictures to support his explanation of the system and what attention may be required to rectify any problems that exist. I greatly appreciate the information as presented. As far as the value, that is still up for debate. I will know more at a future time.

Joyce Long

5 years ago

Solomon was excellent-called before arriving , explained everything in detail and extremely personable.
Thanks for sending Solomon. I will request him next time.

Myron Kelly

6 years ago

Andrew K, serviced my heat pump on 5-10-17. He is an extremely cordial technician and thoroughly discussed my options and requirements. He answered all my concerns.

Larry Jennings

4 years ago

I would like to commend Brandon on his Outstanding knowledge and Professionalism. He explained the entire problem in detail and had the plumbing problem corrected in no time. I give Brandon the highest rating possible '5' STARS

jeff robinson

4 years ago

We used WM for a basic repair of a leak in our older shower. The person who took our call said it would be $99 to come out and assess the problem. However they also said that if the repair was over $300, they would deduct the $99 from the bill. We were quoted $400 - $500 for the job after their plumber came over to examine the problem. When they finally fixed the issue (it took two weeks), the out the door price was $609. When I asked about the $99 service call charge being deducted from our bill, I got a whole line of different excuses why they wouldn't be giving us the $99 back. The owner did call me a few days later but got kind of worked-up on the phone over the issue; then I had to argue with the plumber at length before they said they would refund me back $68 plus tax.I very much resent having to fight these guys about their own refund policy. They also claimed they could not guarantee their work because the water pressure on our house was too high (110). Funny thing is that over the years, we've used various plumbers and not a single one ever mentioned that issue to us.However it’s now 10 days later and we have been contacted by the same company. The woman on the phone was very nice and understood our problem. They sent another plumber out (Brandon) who was a great guy in every way AND was able to fix our leak.Thus I’ve edited this review to move it up to 3 stars. However if I can figure out how to do a separate review — just for him — I will give him 5 stars. Very pleased with Brandon, a real credit to the profession and company!

Jammy B

2 years ago

Andrew Wilmoth is the service technician that takes care of my HVAC units.He is the most professional, polite and knowledgeable young man that has ever serviced my units. Ihave used other HVAC services in the past and in comparison, Andrew’s expertise is exceptional.I am very happy with the service I am receiving from Weather Master.My only criticism ...... it is difficult to confirm an appointment. When calling the morning you are scheduled,No one answers the phone.

John Holt

10 months ago

The service technician was prompt and courteous. He did his work quickly and was on his way

Alice Bender

3 years ago

Kevin our technician was absolutely the best! He addressed several issues that were going on with our HVAC and had it all working at peak efficiency by the time he left our home. Can’t say enough good things about Weather Master and Kevin!

K P

5 years ago

My technician was Ryon B. and he was absolutely awesome! I had an emergency situation with my heat on a holiday and he arrived at my house within an hour of my call! Ryon explained to me in detail what the issues were and what my options were. I was back up in running in no time! He was very knowledgeable and professional. Definitely recommend!

Kenneth Hunter

3 years ago

Tom was on time and was in and out in no time. Did a super job replacing shut off valve in 1/2 bathroom vanity.Additional work scheduled for 12/27. Tom again did excellent work on time on budget

anne hawkins

3 years ago

Tom is the most knowledgeable, most professional, nicest person. He’s the only one we ever ask for!!
Please take good care of him $$$ I done want any other company to get him!!

Donald Wawrzyniak

7 years ago

He showed up on time and did the maintenance work. He explained what he was doing and why. He explained Weather Master went paperless which is a big plus for me. The work receipt is now emailed to you. I don't like trying to figure out somebodys handwritting. All in all good experience and would recommend.

Emily Faison

4 years ago

Weather Master was professional, kind and thorough. I also really appreciated that our service tech took the time to answer all of my questions and educate me on the HVAC system that we have. I highly recommend them.

Lashonda Roberson

3 years ago

Kevin was an awesome representative of Weather Master!! He was very personable, polite and most of all punctual. I loved that this office not only calls to give an appointment time, but the rep also texted when he was on his way. Kevin used protective gear to help keep my home safe and clean. He completed his work in a timely manner and checked vents for heating and cooling accuracy. Great service! Great job Kevin!!

Flo Stein

a year ago

Andy corrected a water pressure problem. After completing the work he checked every faucet and toilet. I would not hesitate to ask for services in the future

Amy J.

7 years ago

I wish I had never bought my unit from this company several years ago. They are fine when purchasing a new unit, but after the sale they no longer care about their customers. Technicians do not show up when scheduled (as instructed). The scheduling department will put appointments ahead of you that bring in more money than a spring or fall check, even though you already are assigned that appointment time. I have had the company even call and cancel my appointment on more than one occasion. Technicians come out and try to sell customers things they don't need at astronomical prices, because it's what they are told to do. A couple of years ago, I believe they were investigated for doing this. I have spoken to management several times and no one cares. If I had to do it over again, I wouldn't buy from this company under any circumstances.

Bob Southerland

7 years ago

Hurley, and his co-workers(Glenn too) worked very hard to solve the problems we were facing. I feel very confident that they have done a good job for us.. I would highly recommend them to my friends and neighbors. Weather Master, you are mighty fortunate to have these gentlemen as your associates and representatives of your company.

Matt Vandergrift

a year ago

Bobby H was friendly and an easy person to talk too. He explained my options and was prompt. He didnt mind me watching as he took apart and did his tune-up. Gave prompt accurate advice and some tips for maintaining temperatures in the home. Def would use Weather Master again and send Bobby H. Thanks for the professionalism and honesty.

Jennifer Lobur

3 years ago

David was great! He answered all of my dumb homeowner questions and made sure I knew what he was doing before he did it so I wasn't surprised by any charges. A/C is flowing again!

Deb Johnson

4 years ago

Manny called when he was on his way and arrived promptly. He was thorough and professional and completed his system check/maintenance with no problems. We spent some time chatting about smart homes and compared notes since both of us have pieces of a smart home. The only blip was that he left with the key to the lock on my crawl space and, since I needed to get into the crawlspace the next day for vent/duct cleaning service, I contacted Weathermaster's emergency service (it was late Friday night when I realized it) and he promptly dropped off my key Saturday morning. I think we were both so engaged in talking about technology that both of us forgot about the key.

C

2 years ago

System maintenance and filters replaced. Technician Felipe Garcia was thorough, informative, and very courteous. I would like to have him service my heating system each visit.
.

K Stephens

4 years ago

Brandon came to replace a leaky hose under the toilet...but he went above & beyond by providing a full plumbing inspection, flushed our water tank & helped get our house into “full swing” mode. He was fast, straight forward, and made us feel assured that everything was working properly. I will definitely utilize him and his company as our go to plumber.

John Sykes

3 years ago

Tom is awesome. Very professional and provides high quality work. I trust him with any of my plumbing repairs. Excellent customer service!!

L Johnson

6 months ago

Company came out the very next day. My service technician, Anthony was attentive and extremely knowledgeable. It gives me piece of mind knowing that I can trust a business to provide a service, right, the first time!

Carol Schaer

4 years ago

Came home from vacation and no heat. Called Weather Master at 8am and Scottie was here by about noon. Thorough, professional, easy to understand what was happening and most importantly, FIXED all in the same call. We will always request Scottie if we have an issue or just need general maintenance. and staying 22 years tells me all I need to know about the company!

Mike Muoio

3 years ago

Juan C, the servic tech, was very polite and thorough. He represents the firms very well.

Pratik Patel

2 years ago

After initial screwup by unknown person, Maureen stepped up to correct the mistake. The tech was courteous, knowledgeable and professional.
I will recommend them to other and will become their long term customer.

emi wyble

2 years ago

Solomon was very professional. Arrived timely, did a thorough inspection and provided a complete picture of how our furnace was operating. He gave me an idea of something that may come up in the future.

Tim Bernard

6 months ago

Anthony was very good.
Gabriel was knowledgeable and helpful
Getting a new unit 2/3/23

Jule McDowell

4 years ago

The first technician at my house was a young man named Ryan who was professional, efficient, and personable. He took plenty of time to explain my HVAC issues and his opinion as to what the solution might be. He called in a technician/estimator named Daniel who was a real pro as well. I never felt pressured to buy or make any fast decisions.It's a pleasure to write reviews like this for people like Ryan and Daniel, and for Weather master. Real professionals and organizations should be recognized for doing a great job. I couldn't be more pleased.

Abhishek Kumar

4 years ago

Really disappointed at how insane the pricing of this company is. A heat blower capacitor which costs $2.85, was charged at $155 with installation. It was a quick task. This is a clear rip off!! How do you expect your customers to renew warranty services when the margin of services and equipment replacement is over 50 TIMES higher. This is a sad way to manage pricing and services with customers who have been using the services year over year!My request to other customers is to please check the price and details before you believe what they are doing is right! You will be surprised.

Von

8 years ago

Joel C came out to fix my heating unit. He was very professional, and very knowledgeable about the problem with my heating unit. Overall, he did a great job, and I would recommend him and Weather Master to my family and friends.

Gorman Ludwig

11 years ago

I needed supply lines and for them to be installed for my new bathroom faucets. I called them and they sent a plumber to inspect and install the lines. It was supposed to be a free estimate. They did not have the supply lines I needed in stock and they wanted to charge me over $100 just for them to run to there supplier to shop for them. I declined and they wanted to charge me a service fee of around $100 for the inspection/diagnosis. Then when I asked about the free estimate that I was promised, he said there is no free estimates and then optioned me to buy a service agreement instead. ....The service agreement is a full home plumbing inspection. I am not one to argue, so I optioned for the service plan. ....I scheduled it for today. He came out and looked at everything and wrote some estimates for a new hot water heater since mine is 16 years old. The prices were proposterous and unrealistic. I will just go to Lowes and Home Depot for a hot water heater. Less than half of Weather Masters quotes.......I was not happy with the service I recieved. It was a waste of my time. All I initially wanted was a plumber to sell me and install some simple supply lines for my bathroom faucets. They could not do it. What a joke!

Tom McLaughlin

7 years ago

Had a good experience with Hurley R who quickly diagnosed the leak in our AC unit and ordered a replacement part. The inspection and debug was handled very professionally.

S Crane

5 years ago

I have been a Weathermaster customer now for about five years.Everyone there is quite helpful, knowledgeable in all facets of service including plumbing, Ac and heat.Today I had the pleasure of working with Andy who really knew hisstuff in regard to my aging duct work, and heating system.He was thorough and spent a great deal of time in adjusting all the heating equipment and making sure all worked right for the winter ahead.I would recommend anyone who is in need of yearly service or a fine tune up now and then for all electrical, plumbing and heating, ac applications.Great company great people, great service

Jemelle Smith

a year ago

These guys are racist. I walked into an room with 6 Caucasian people and they all looked back and looked at me like I was an outsider

Jeffrey Campaign

5 years ago

I had Weather Master come out to help with a plumbing issue and regular HVAC maintenance. I had Brandon (Plumbing) and Daniel (HVAC) help me. Both were extremely professional and pleasant. They were on-time, gave a heads up call before hand, and provided great service. I will continue to use Weather Master to service my rental properties as well as my personal home. Very pleased.

Megan Hanna

3 years ago

Technician stayed late on a Friday night to help us and was really nice about it. We are very appreciative, thank you!

Loretta Davis

4 years ago

The service was great. The repairman arrived within 30 minutes of calling to confirm with his shoe booties on when we opened the door. He performed the initial service checks and pinpointed the problem. An hour later he had finished the repair and showed us tips to maintain our dual zone unit. Thanks!

Michael Roberson

a year ago

Tom O did a an excellent job repairing our garbage disposal! Very professional, Kind, and hilarious!Thank you Tom!

David Sink

3 years ago

Service was very good and efficient. Garbage disposal was repaired and left in working condition. A good first time experience.

Linda Johnson

6 years ago

Office Staff was courteous and polite.Service Rep/Tech Lewis arrived at scheduled time. Mr. Lewis corrected problem(s) found during the mid-year check. I was totally satisfied with this visit. Would recommend Mr. Lewis to others. (Friendly, prompt and gave clear explanation of things done on this visit). One of your best staffers!

Robert McManus

7 months ago

I wanted a Google Nest Thermostat installed. This company wanted $837 for the installation. Retail price of the thermostat is $250. All you have to do is plug in 5 five wires and turn the furnace back on from the fuse box.I could only imagine what they would charge on serious problem on your HVAC. Staying clear away from a greedy company.

Lisa C

4 years ago

David was polite, knowledgeable and a total professional. David insisted on showing me test results and then filled me in on all my options, no pressure and no sales gimmicks. Highly satisfied with David & Weather Masters!

Vivian Qin

9 years ago

The technician Scottie is wonderful and extremely helpful! He deserves a five star!!!!However, the company has some serious service and coordination problems. They gave me 1-5pm window, but showed up twice around 7pm. It is not the technician's fault, obviously the company takes more than it could handle in a day.I also wasted half a day waiting for them because the service staff told me the wrong service date...The service is expensive too.

Andrew Graham

4 years ago

Appreciate the service but price gouging is an issue. Charging $400 for a sub $50 part (capacitor) is highway robbery.Called for a routine service on the two AC systems. One capacitor was out and before the rep could complete the service a capacitor was required. $400 really!!

Tahirah Jennings

4 years ago

My AC hasn't been working for 2 weeks, the tech, David, came out to resolve my issue and is amazing!!! he was able to locate the issue quickly and was extremely knowledgeable!!!! I'm giving 3 stars because I don't believe my brand new system was put in properly 18 months ago, which caused my system to leak out refrigerant in less than 2 years = NO WORKING AC!!! Now, the company is expecting me to pay to replace the refrigerant and whatever other labor needs to be done, due to this being of no fault of my own!!!! This is the second time they've had to come out and fix an issue, that's not user error, in 6 months!!!!

Danny Arnold

3 years ago

I paid Weathermaster over $500.00 to put a new burner in my furnace. I checked Amazon and the same burner was $41.00 . It took 20 minutes to put it in. Do you think that was fair? I want nothing more to do with Wm and have contracted with some else already. I,very been with your company for 23 years and you treat me like that . Good bye forever!

Sharon Davis

6 years ago

I had a great experience with Weather Master! My specialist, Michael Ellington was awesome! He was great about calling me when available. Often times you are on a scheduled block because each client concern is different. I had to change my time frame because of the severity of my maintenance concern. The Dispatch coordinator made changes and accommodated as much as she could and I appreciated her honesty about the time. She assured me the location of Michael and that he would call as soon as he was done with previous client. Michael contacted me to let me know he would be at my location and he was. The process was easy, he was efficient. No one wants to hear that they need to replace a water heater unit, but he discussed options to help meet my needs. Michael moved forward with removal and installment of units. He did not make a mess and was professional every step of the way. Again he shared some details and information about what to keep an eye on and what to look for moving forward.I will also like to add that Carla and Dianne were very pleasant in assisting me with service reservations.

Jacqueline Mitchell

6 years ago

I had an issue with my tankless water heater not operating. After speaking with Tom-he was able to quickly resolve our issues. I will request for Tom whenever we set up our maintenance plan. Quick return call and excellent customer service on the telephone. Thanks, Tom

Vivian Jordan

4 years ago

David,Was very professional, he took his time explaining all the different options, and the different costs involved. He took pictures and video to show me exactly what was going on with the unit - that was someone taking customer service the extra long mile, impressive.The old adage is true you get what you pay for; experience, knowledge, professionalism, and great customer service.

Michelle Flynn Birch

8 years ago

I've been a Weather Master customer for a couple years now - their service has been great. Justin A is knowledgeable and friendly and I will ask for him next time!

R H

2 years ago

WORST EVER!!!!!! Weather Master are crooks, plain and simple. They'll tell you something is broken when it's not. They will not return calls. They won't remember to order parts and you will wait and wait for unnecessary repairs. We had no ac for OVER A MONTH for NO REASON other than the tech LIED. I'm talking 95 degrees and up inside my home!!! lots more can be said about this terrible company, but the bottom line is: Before you give them money for any work, get a free second opinion from any other repair company, OR, BETTER YET, do not call them!!!

Jonathan Walker

4 years ago

Tom arrived on time and was very thorough with his inspection. He provided a detailed explanation of his diagnosis and walked through the steps he would use to repair the issue. Specifically ask for Tom if you use Weather Master. He’s knowledgeable and honest.

Bud Northern

4 years ago

David is considerate and very thoughtful. He provides good insights.

LaKiesha Hall

a year ago

If I could give 50 starts I would!SPOILER ALERT: Tyler C. and Melinda are my MVPs!I have a maintenance plan with Weather Masters. Their customer service, and maintenance team for both plumbing and HVAC are excellent. They are very knowledgeable and I don't feel like their goal is to rip us off.Tyler C. has been consistently helpful regarding our plumbing system and repairs. He is always providing great tips and information to take care of our home. He's very personable.Melinda is extremely responsive. I had one misunderstanding with one of their guys where he didn't know of the arrangements that were made with our maintenance plan. I called and spoke to Melinda to verify if the plan was still set up as agreed and she confirmed. She also said that I could call her if there are any other concerns or questions. Welp! I didn't need to call her about anything else. But when I called the main number to set up an appointment for something unrelated, Melinda called back 5 minutes later saying she heard someone say my name and wanted to make sure I was all set. Well damn! I guess she meant it! She personally wanted to make sure what I was requesting was managed well and was correct on their end and there were no misunderstandings at all.I appreciate their entire team. They are all great people from what I can tell, including the person who didn't know about the arrangements. Those things happen because we're human. I'm sure Melinda explained the situation and he's probably fine now.They are awesome!

Dan Milholland

2 months ago

We had the stem of the cold water lavatory to begin to siege. I called for a plumber to come and clean the stem or replace if necessary. The office made me aware that there would be a $100 service fee whether repairs were made or not. The fee would be waved if the repair cost over $300. A plumber was sent the same afternoon. The plumber arrived and looked at the faucet and immediately said he was going to his truck to prepare a quote. In less than 10 minutes he returned with a two option quote. Option 1-install a new faucet for $673.69. Option 2- Rebuild the faucet for $377.94. I committed that the quotes were ridiculous and I would get someone else. He then asked for his $100. I reluctantly paid the bill. I then called Cary Plumbing. I had to wait 4 days until they could get to me. Cary Plumbing arrived on time and cleaned the scale off the stem. It is working like new. Total cost $138.35. I am 75 years old and assume Weather Master thought they had easy pickings with a senior citizen.

Lynda Sink

3 years ago

Technician was knowledgeable and courteous. His work was efficiently done.

PATRICIA SHADDING

3 weeks ago

Gabriel, Jeff, Mike, and Melinda treated me like family and they act like family. They are personable, and caring. They make sure you understand everything about the appointment each step of the way!

Tara Meeks

a month ago

When Jake came to my home hechecked my AC unit and said the caliber had gone bad and the compressor was completely gone...He was going to charge me $400 for a $7 part .then insisted the compressor was blown, they came out and offered me a new system for $10,000 to $11,000. That $7 part worked and cost me no where near what the were trying to sell me. My AC works beautifully! I an hurt that they are out here taking advantage of people like me.when ur hot your desperate for air...be careful and get a 2nd or 2rd opinion!

Bruce Armstrong

8 years ago

Signed up for the Maintenance Service Agreement after purchase of new condo with new unit. Technician was late but seemed to do a through job once her got here. Weather Master installed the system. So far have been pleased with the until (with one exception) and the service contract - no real trouble yet to test the terms of the contract or warranty. Heating unit drain pipe did have a risk of freezing in the very cold winter temperatures - work around was to place heat lamp on the drain pipe on very cold nights. I asked if there was an official repair for the problem and told there was not - I assume unit was installed based on the assumption the region would not get so cold in the winter. It means the unit is not exactly trouble free year round. Otherwise I would say so far so good.

Kara Knight

5 years ago

Reggie F. did a great job servicing both my HVAC units today. Very thorough, knowledgeable, honest and helpful. I have used Weather Master for years and can always count on quality service.

Mike Ruth

4 years ago

Tom O. was prompt to our scheduled appointment. He was courteous, got right to the point and diagnosed the issue quickly and didn't waste my time or money. I would highly recommend Tom O. and Weather Master.

Carl Verrastro

6 years ago

Weather Master (ELECTRICAL) is an absolute waste of Money and Time. I hired them to do an electrical service upgrade on my home change out a 100 amp service to a 200 amp service. First visits the electrician came worked two hours and left saying he felt sick. One week later he arrives again and after an hour leaves saying he can't do the work as it's a two person job and the company only assigned him alone...Another week late he cancels the appointment because it's raining...(It rained for one hour that morning and then stopped) one week later (Now a Month) he arrive alone again and complaining that he's going to have problems as he is again alone. He started work at 9:00 am and completed it at 10:30 pm My electricity was off all day food began to thaw in the freezer as a result. He finally finished the work...$2,500 later.... And when the company that did my HVAC work arrived with the Town of Cary Elec. & Mechanical inspector to look over the HVAC work it was observed that the elec. serve upgrade would cause a failure on inspection. The HVAC had two circuit breakers that were the WRONG size; a 40 amp breaker that should have been only 30 amps and a 20 amp breaker that should have been only 15 amps.....Creating a potential fire hazard. I called Weather Master to complain and finally got through after two days of trying and was informed that they were not accepting any more electrical work for the time being. And that the Electrician who did my work was no longer with the company. I don't think Duke Energy was ever contacted to check and make the final connection. Avoid Weather Master like the plague. AHorrible experience..UPDATE: Jul 11, 2017 ~ As an Update to my Goggle review of Weather Master “Electrical” dated; 6/22/2017. I was contacted by, Jim Hunnicutt, Operations Manager for Weather Master. Jim advised me that the electrician who did the work at my home was “No Longer With The Company” and apologized for the substandard work. Jim assured me that the work would be completely redone by a licensed electrician correcting any sub standard work and any repairs needed would be made. As promised, the corrections were made bringing the work up to standard and was approved by the Town of Cary inspectors. Repairs are being made to correct broken ceiling tiles and cracked wall, restoring all to their original condition prior to the electrical work. In addition Weather Master made a significant, appropriate and appreciated adjustment to the price of originally quoted.When confronted with poor performance I did not hesitate to strongly express my disapproval of this company for my unpleasant experience, but in fairness to “Weather Master” as soon as my experience was brought to managements attention they promptly and professionally acted to do everything they could do to make this right. They have restored my confidence in them as a company one can count on.”

Keldric Lacy

4 years ago

Good customer service, the technician showed me what the problem was with my unit and repaired it in a timely matter.

Gene Smith

a year ago

Very knowledgeable and well spoken.Would recommend him to anyone.

Rosemary Vasan

4 years ago

Andrew Kestner is very knowledgeable and provided excellent and efficient service. I always request that Andrew K comes over to do anything related to HVAC.

Keno Vigil

6 months ago

Sales team and Initial installation was great, but ever single maintenance appointment since has been a disaster.

adam J

4 years ago

(Please check reviews on yelp)Very disappointed that someone came out to my house and wasn't able to actually check the hvac system. Will never utilize this company again. Very sad that companies will take advantage of you as they did me. Now I have to have some come out for plumbing and again for the HVAC. Never received a call back from the service manager

Wyatt Urmey

4 years ago

Fast helpful service during a holiday weekend was really impressed with the fast response time and the knowledge of the technician.

Andrew Cherry

3 years ago

The Town of Cary is replacing an aging water main in my neighborhood, which is great. (So long asbestos pipe!) However, the new tap meant that a fair amount of sediment made its way into my house, clogging a number of fixtures. Brandon was able to help confirm the issue and clear a number of clogged fixtures. He was timely, courteous, friendly, and thorough. I'm not a fan of the $99 trip fee, but Brandon's service made it worth the cost.

Frank Gaona

4 years ago

Weathermaster is a joy to work with ,from quoting , being on time, reasonable rates and also give great advice on what makes sense, maximize your spend on return. They handle all my home services, thanks!

paul gordey

4 years ago

Could not ask for a better company to work with. Having to installed a new HVAC system is a big step for any homeowner. I did my due diligence and interviewed four highly renowned companies which all would have done the job. But Weather Master demonstrated their professionalism. It is in the details that separate them above the rest. Great company to work with. The install of equipment was quick and neat. No trash left behind.

Moose Man

7 years ago

Our new heating and AC system failed to work properly. Hurley came to the house and diagnosed the problems, had the part ordered, and returned in a timely manner. Today, he was prompt and worked diligently to repair the system. After testing the system, Hurley showed us how to operate the thermostat as simply as possible.Not only is he an excellent technician, Hurley has a pleasant demeanor. It is always a pleasure to work with him.

Tim Howard

6 years ago

Justin did a great job. He called before arrival. It was earlier than expected but that was due to earlier appts canceling. Very courteous. Gave me good report on what he found.

Proctor Hinnant

2 years ago

Technicians was not interested in job at hand. Suppose to do yearly service on unit. This is the second time, this same tech had been to my residence. 10 years old unit. Just went out of warranty. Both times, all he was interested in was selling.Told had ac leak. would take 258.00 to locate leak then 3 to 4 K to repair.His recommendation. He said to buy a new unit it has warranty. Told him, I don't think i need one.Had unit checked by another company and no issues were found. No leak.What bothers me about this is, what if another couple didn't have another route to go or have checked by another.How many others have been taken advantage of?This technician needs to be in your sales dept, not as a field technician

Wayne Van Nice

7 years ago

Hurley did a great job maintaining my HVAC units. He is always very pleasant and professional and I generally pick up some good maintenance tips from talking to him.

Paul Duncan

9 months ago

Travis, the technician that arrived to service our unit, was extremely professional and was thorough. He explained everything that he did.

Michael Toy

4 years ago

Jesus was great to work with. He was professional and friendly even though he had to wait for me to get the door.

Keith Gleason

3 weeks ago

Superior. I had an odd noise coming from AC unit, they arrived quickly and fixed it. Brian the tech was very efficient, polite, in and out in less than 30 min. Jesse and ladies from the office made sure everything was done right, from the initial phone call to Brian leaving with a job well done. HIGHLY recommend. Keith Gleason of Gleason Agency @ HealthMarkets of Wake Forest

diane baron

3 years ago

I’ve been using WeatherMaster for 12 years and have been very satisfied with their service.

Melody Webb

6 years ago

Justin was excellent. Very knowledgeable, thorough, and on time. Very easy to talk to and seems to really enjoy his job. Excellent customer service skills. Thank you Justin

Stacey S

4 years ago

These folks get the work done, but still use the antiquated 8-12 or 1-6 appt windows and forget to latch gates they’ve opened. If you don’t check behind them your dogs will be loose. I’m a 10 year+ customer so I’ve learned to check.

Pete Rapp

6 years ago

Justin just completed our semi-annual system check. As always, he was thorough and professional. He also installed some additional equipment. Nice job and I would recommend.

Thomas Williams

3 years ago

Juan came on time, was very professional and seemed to do a good job.

David Blackmon

a year ago

Anthony (our technician) was very knowledgeable and friendly.

Charles Smith

7 years ago

My experience with Hurley was execellent. He has a complete knowledge of the workings of a Goodman furnance. He was also very pleasant and friendly with both me and my son. My furnance is working correctly now that he has fixed it. Thanks for the timely and friendly service he provided.
Charles Smith

Terrance Moore

4 years ago

David was professional, I like the fact he had booties for his shoes. He communicated throughout the process making it a good experience. 10% off for Veterans not bad either.

Tommy Morgan

4 years ago

Called needing units moved and they got some one out to look at this issue the same day, awesome customer service.

William Bryant

4 years ago

I was told there is a leak but was unable to find the leak. I was told someone will get in touch with me tomorrow.William Bryant

Ralph Carlton

4 years ago

David installed a sink and faucet as quickly and efficiently as possible. He worked around obstacles from improper previous plumbing and brought everything up to current codes. We will return to him and Weathermaster for future needs.

wattsc100

9 months ago

Made apt and never called or showed up.

James Hamilton

4 years ago

Ryan did a great job with our seasonal heat check. He informed us of recommendations. He was very prompt and efficient with his time this morning

pdLitch

4 years ago

Weather Master worked with me to schedule and even reschedule my appointment at a time that worked best for me. The technician, Andrew W. was punctual, curteous, thorough, and made me feel he had my best interests in mind. He did the work he described and left everything very clean. I will definitely use Weather Master Heating And Air again!

Barbara Phillips

4 years ago

Brandon did all he said he would do in a timely fashion. He is very customer oriented. He listened to what we needed, called vendors to speak to them, and ordered the systems we wanted installed. Easy to work with. Highly recommend Brandon and Weather Master team. Barbara in Wake Forest, NC

Vanessa Walker

8 years ago

This company is awful!!Their servicemen are clearly commissioned. I purchased heating and air service contract but quickly realized that the goal was to up sell as much as possible.Their service man was very rude.I complained with no response from the company.Three months after service, my heat pump stopped working. When I asked to have someone come out to take a look as part of the prepayed heating service, I was told that I would need to pay another $79 service call. They already have $100 of prepayed heating unit service.Mary the supervisor was very unprofessional and actually laughed when I complained.I have had this company service my AC and also look at a plumbing problem with the same result.These repairmen are unprofessional and their goal is to sell.Stay far, far away from this company.

Sherry Piacenti

3 years ago

David did a wonderful job explaining to me what was wrong with our air conditioning system. He took the time to show me the old part and tested it in front of me so I could see that it was bad and needed replacing. He then took the time to show me how the new part tests so that I could see that the new part is good. He is knowledgeable and is an excellent ambassador for your company.

D Batt

2 years ago

Sean H. diagnosed my unit and explained everything that was wrong with the unit. He provided excellent customer service!!!!

Greg Beard

4 years ago

Nick C was the Weather Master service technician for my maintenance check today. He did a good job of servicing the heat pumps and air handlers and was helpful in checking the various UV lights in both systems. Nick was courteous, knowledgeable, and thorough.

Jon Hager

3 years ago

Fantastic customer service -- Dave Hocutt went above and beyond our expectations, explaining our options, taking care of all of the paperwork, rebate submissions, and following up to make sure we were happy with everything. We had to replace two different units over the past 5 months and both install crews were professional, knowledgeable and courteous. Highly recommended!

Amber SanGiacomo

4 years ago

Technician was prompt and courteous. Work was completed quickly and he explained the problem and solution

Hank Smith

5 years ago

Reggie did a great job for us, making several suggestions on helping to improve the longevity of our HVAC units along with advising which were priorities versus which could wait.

Kyle Mason

a year ago

Thermostat replacement from working unit to working unit was 200 a unit plus the 99 service fee. That is ridiculous. Only paid it because otherwise I loose my warranty.

R. E

4 years ago

Very please with the service by Nick at Weather Master today - thank you for your care and great service.

Kevin Bailey

4 years ago

Brandon is friendly, professional, well-trained and skilled and does great work!

Tim Griffin

4 years ago

The experience was great. I requested an appointment this morning and by the afternoon my AC was fixed. Thank you so much!

Anne Killion

9 months ago

Extremely pleased with customer service, knowledge, and performance of my new Trane heating cooling system I purchased from Weather Master..2 years ago…works like a dream and has lowered my monthly cost with Duke.

Courtney Gardner

8 years ago

Justin A was the technician that came out to our home. He was very professional. I would definitely recommend Weather Master. Everyone that I had contact with in dealing with the scheduling and so on was very accomodating and friendly.

Irving McCoy

4 years ago

David .W of Weather Master Heating and Air inspected my system and in a very short time he came back with photos to show what was wrong with the system , and what was needed to correct the problems , David .W knows his stuff , Got problems call Dave he will make sure you stay warm , he is a dedicated and warm person .

Belinda Witcher

4 years ago

I was experiencing problems with my heating unit (the fan would keep running even after I shut the unit down). I called Weather Master and they added me to their service schedule very quickly. The technician that came to inspect the unit and perform the work, Jake C, did an outstanding job. He was extremely knowledgeable and very polite. He explained in great detail what was going on with the unit and what steps would need to be taken to correct the malfunction. He checked with his office to get me the best price possible and I am very thankful for the courtesy shown to me. This is a top notch company and I have always been very pleased with their products and service. Jake C, you are the best !! Thank you so much.

Pie Navin

4 years ago

Good morning,The recent winter weather had damaged the fan and motor on one of my units. Jason came out early this week(Weather Master’s employees are always very communicative and prompt) and quickly identified my problem. He explained what was needed and price very clearly and even pointed out how I could save money.Received a message a couple days later that the parts were in and that Jason would be out to install yesterday. I was concerned that the rain would prevent the work from being completed and this was confirmed by Jason. I understood and told him I’d call to set up another appointment. He advised me to wait. Jason then proceeded to wait about a half hour in case the rain abated.Fortunately the rain stopped and he completed the repair perfectly. And just like other work Weather Master has done for me, upon completion, there is never a trace of debris or any sign that they were here(other than my system worked again).If it was possible to rate Jason and Weather Master higher than five stars I would. Every employee there I have dealt with has been very professional, kind and extremely patient explaining what they are doing.They are a treat to deal with.Edward Selzer

David Hester

4 years ago

Andy has serviced our HVAC system on multiple occasions. He showed up this morning on time and quickly diagnosed a problem with an air handler. Needless to say, the problem was quickly corrected. He is an asset to Weather Master Heating & Air Conditioning. I highly recommend him.

Good Driftwood Admin

7 years ago

The techs are great but customer communication needs work. For our past two service calls, the tech missed the 5 hour time slot for our appointment. Apparently the folks at Weather Master have no way of telling when the tech will arrive onsite and they dont call to update you on the status of your appointment. The first time, our tech came an hour and a half late (7:30PM) and we never would have known he was coming at all if we didnt brow-beat the after hours staff to have him call us. Second service call was a repeat of the first. This follows a very poor experience with a new Goodwin HVAC unit. Not sure if it was the product, installation or both. Unfortunately we wont be using Weather Master for future HVAC purchases or service.

Sidney Wearing

6 years ago

Daniel came to my house to do my yearly service check and he was AWESOME ! He truly defines the word professional. Daniel is courteous, knowledgeable and very friendly. He's also an avid dog lover which worked out great since I have a pug. You know people like to complain when things go wrong....but in this case everything went right. I wish I could give him 10 stars......GREAT JOB DANIEL !!!!!

Doug Ostanek

4 years ago

Excellent tech trouble shooter!Very thorough and professionalWas extremely pleased also with the follow up by their Home Comfort Specialist! Knowledge and ability to discuss options.Highly recommend!!

MaryBeth Duprey

7 years ago

Daniel was a great technician! He was very friendly and courteous and didn't pressure us to upgrade our system. We did end up purchasing the AirScrubber product after he showed us pictures of our ducts and explained what the product could do to help us. I hope he will be our technician next time!

Melinda Cook

6 years ago

We ask for Andrew personally because he's very detailed in his work and we feel confident with his work; he's concerned about doing a good job and offers good recommendations about what he thinks needs to be done!!!

Loreen Russell

5 years ago

Reggie answered my questions, he showed me what he did and explained why he was doing it. I appreciated the information and the answers. He even answered my sisters questions she had about her filter in her furnace.

Brian Ware

8 years ago

I have used Weather Master Heating and Air for the last 7 years. They are my preferred choice for maintaining my HVAC system and their maintenance plan is terrific. Recently, I had to contact Weather Master for a non functioning furnace. Joel C. came out on a Sunday to diagnose the problem with my unit. He allowed me to watch the entire process and answered every question that I had. He spent as much time as I needed to explain the various options available to me. I trust his professional opinion and appreciate the time he takes to review what needs to be done. Although he did not have the part available that Sunday, he returned the following day with the part and repaired the unit to full working order. I can't speak highly enough of the professionalism that Joel C. offered to me. I highly recommend both Joel C. and Weather Master Heating and Air.

JIM DEVINE

4 years ago

One of the biggest things for me is punctuality and the tech was there when he said he would be. Second on my list is explanation of services and everything was explained in a clear concise manner, with several options. Thirdly is value for work, and Im sure I could have paid much more if I had went with a different company. EXCELLENT!!

Lori Kikuchi

4 years ago

David Clark is kind, professional, skilled, and knowledgeable. I was very impressed with his work and attention to detail.I know from past experience that Weather Master stands behind their products and supports their customers.

Thomas Nobling

3 years ago

Not installed at this time but the service people are great sales and services very attentive

Life After Kids with Kei Williams

4 years ago

Professional service! Our service guy Kevin was on time and very friendly. Quick but efficient. We recommend this company and plan on using them moving forward. Thanks Holly and Kevin for your help with our heating system.

Richard Anderson

7 years ago

Tony Hoilman, came to our home yesterday to asses a cooling problem we had on our second floor. He quickly discovered we had a problem with our damper and replaced in minutes. He also did a maintenance check and cleaning of our system. The second floor is nice and cool! Tony was very professional, explained technical things in a manner we could understand, patient, answered all of our many questions and was very personable. We had the best experience with him, out of the several techs from Weathermaster that we have dealt with in the ten years we've used them!.

Gail Stephenson

4 years ago

They were quick to get my repair on the schedule, were on time, cleaned up and gave me a fair price. I am very pleased with their service from start to finish.

Jeff Parent

a year ago

Iggy did a great job going through our two heating systems and getting them ready for this winter.

Mike Brock

4 years ago

Soloman L did a great job today. Very thorough and explained everything to me. He was on site for what I assumed was the correct amount of time which is valuable to me so I could properly plan my day.

hasemanjk

3 years ago

Technician (David H.) was very friendly, knowledgeable, professional, and did an outstanding job. I recommend him highly.

Brad Rowsey

7 years ago

Great experience with this company. They really took care of me and Tracey was professional and courteous. I wish there were more stars to give. Thank you so much!

Sara Landis

4 years ago

Juan was extremely helpful to us...even on a Sunday afternoon with such short notice, he had our thermostat working within minutes. I would call this company again in a heart beat.

Julie Eades

3 years ago

Andrew is a great representative of the company! He is professional, thorough, courteous & friendly!

Ellen Vasu

4 years ago

We have a maintenance contact with Weather Master for a heating and cooling unit. Juan did an excellent job then called me to explain what he did in detail. The work was completed at a rental property that I own. He made a few suggestions which we are considering.

Charles Branch

7 years ago

Justin A completed HVAC annual maintenance and was very professional, provided information on maintaining systems and was very customer focused. I would recommend Weather Master Heating & AC to anyone requiring HVAC or plumbing services or equipment.

Fred Wood

7 years ago

Seriously over priced! We were told the cost of the service call, but were not informed that it would be an additional $150 for him to run a bucket water through a funnel to clear the tube. We assumed that would be the service part of a service call. Frank was very nice, my AC works, but it was $89 to say hello. $150 for the bucket of water (our water) and funnel- 15 minutes total. We were planning to sign up for the service plan, until we got the service bill. We will NOT be calling Weather Master again. One star because Frank was very nice.

Joe S

8 years ago

What I thought was going to turn into a nightmare with an AC unit that was working turned into one of the most positive customer service experiences I had had in a long time. I called and the next day Joel was out, diagnosed the problem, order the part and installed it 2 days later. He has a great attitude and really knows what he's doing. I would recommend this guy to anyone!! Thanks Joel

Vincent Barnett

8 years ago

NOT RECOMMENDED! We had a service technician check our downstairs unit last week, and aside from the obvious that it had lost freon, every other statement was later refuted by a technician from another company. I can only conclude that the Weather Master technician was trying to frighten me into buying a completely new unit. And for that he charged me a $99 service fee, even though it was really just a sales call. When I called customer service to complain, the representative wouldn't let me finish a sentence, and then accused me of doing the very thing she was doing! I can't get back that $99 but I can have the satisfaction of knowing they'll never get another cent from me. BE WARNED!

Victoria Griffin

7 years ago

Frank was very professional and efficient. Frank was willing to take the time to explain the problem and answer questions regarding the HVAC unit in a manner that was easy to understand. Frank was very conscious of maintaining a clean environment.

John Caso

2 months ago

Courteous friendly and professional.

Marc Getter

3 years ago

It took 2 reschedules to get my summer maintenance done. They also didn’t call before coming making us scramble when they got here.

Joe Wilson

4 years ago

Roydio, Jose, and Archie installed a replacement AC & furnace today. They were very efficient and kept us well informed. They cleaned up post install and took all trash with them. They confirmed full operation of them system as well.

Dennis Hutson

4 years ago

David Wood did a great job for us. He is very knowledgeable and super helpful.

Scott Smith

3 years ago

Kevin your Sr. Tech is very customer focused and really knows his stuff. Detailed and very thorough while troubleshoot and does a great job of clearly explaining the problem and fix. Even promised to follow up next week. Brandon the other tech was very good too.

Antionne King

a year ago

I don't normally leave reviews, but I had to in this case. Tim was awesome!! This guy not only fixed the issue but educated me at the same time. You can tell he cares about what he does. I don't know who from management will see this, but you guys have some amazing techs on your team. From beginning to end, I had a seamless 5-star experience!

Daniel Chew

6 years ago

Weather Master Heating & AC never fails to deliver. They installed my A/C 4 years ago. Today had service by Chico and he's awesome !!!They get my 5 stars.

richard berryman

4 years ago

Andrew thanks for quickly finding, and correcting the problem with our downstairs AC unit. Consistent heat & humidity this late in the year has prompted our units to work overtime. Thanks Andrew!

vu nguyen

a year ago

Everything ok on 08/17....take 5 days to get a invoice....next day ac broke down?..call weather master again...serviceman came out and took off...no communication..why?...8/17 everything perfect...8/22 no freeze on in the system?

Gerald Hinson

2 years ago

Your Technician just completed services at our residence. He arrived on time and completed all tasks in an efficient and professional manner. He has a very positive and friendly demeanor - very easy to relate to. He listened to our concerns and offered good advice on how we could proceed. I think he is an excellent representative of Weather Master or any company he would work for. Consequently, I was confident in his ability and initiative to do a complete, thorough job. I have no problems with him returning anytime.

Mike H

4 years ago

Brandon helped us out with a couple of plumbing issues at our house. He was punctual, courteous, honest, and kept me apprised of what he was doing during the course of the visit. He is great guy, and definitely an asset to the Weather Master team!

Christine Eckberg

4 years ago

Even though I had an issue on the weekend that needed a Sunday repair, David was prompt in his response, and followed up when he said he would. He was reliable, professional, efficient and friendly. I am happy with the service I received.

Bethany Drucker

6 days ago

Super nice, efficient, and honest hardworking people work here! I am comforted knowing I have a reliable HVAC company to use going forward. Thank you! I highly recommend!

Tommy DiNardo

6 months ago

Felipe was very thorough during the service visit. He was also very courteous and explained things clearly

Chuck Lotz

4 years ago

Brandon has made 4-5 visits to our house for plumbing needs. He is always on time, thorough, knowledgeable, and very friendly every time. He’s the best plumbing expert I’ve ever had to work with. No question!

Milind Cholkar

4 years ago

Andy was great. On time, professional and finished the job!

David Pickles

a year ago

The technician was professional, courteous, and knowledgeable. He explained what he was going to do and what he found.

Lynne Deese

a year ago

This company has yet to call me and schedule the repair of my AC unit. I was told that the part that I have paid for has arrived. If there is a problem with the installation that I have also paid for in advance, no one has call to discuss this with me.

Melissa Lucas

a year ago

Iggy is the absolute best!! He is very thorough and always explains everything in detail!! My husband and I always enjoy talking with him! He’s our favorite!! Thank you Iggy!!!

Russ & Kristy Catania

3 years ago

We recently hired Weathermaster to repair/replace our water heater. Tom O. came out and was great. The heater was in our crawlspace and Tom worked his butt off to manage to get the old one out and the new one in. He needed to work in the confined space on a hot day, digging to get the old one out [tight fit]. He was pleasant & extremely knowledgable about everything. He also pointed out that our water pressure tank [we have a well] was showing distress, so we decided to get him back the following week the replace that as well. Again, he was an awesome worker, getting it all done and leaving the crawlspace perfect. We highly recommend Weathermaster, and ask for Tom O.

Marie Fulcher

3 years ago

The technology guy was very polite and seemed to understand our units... He did a good job 👍🏻

Joey Biondo

3 years ago

The service Technician was nice, and explained everything to me Professionally. Would recommend them.

samuel sparks

a month ago

Jake was the ultimate professional today getting my A/C repaired. Especially in this heat, he checked and rechecked my system to make sure everything was working correctly…

Clancy Leahy

3 years ago

Great service. Rep (Dave) was personable, explained all services provided and made recommendations for optional upgrades. He made sure everything was in the condition he found it before leaving (lights turned off, crawl space door locked, etc).

Len B.

4 years ago

Woke up to furnace not working. Called Weather Master since we have a maintenance contract with them. They promptly responded and scheduled a repair service call. Repair was done by 12:30pm that day. Thank you.

[email protected] Upchurch

4 years ago

We are very pleased with Weather Master Heating and Air. We have been using them for several years now and have been very pleased. Our tech Andrew is very knowledgeable on what he is doing. Thank-you Andrew for doing a great service for us today.

Les Ligon

2 years ago

Thermostat kept losing power stopping the unit from running. Ryan diagnosed it correctly ( stopped up drain set off safety cutoff). Promptly fixed it and notified us of possible problems with our ten year old unit. Have used Weather Master for the installation and maintenance of our Lennox unit without a hitch all this time. Other than routine maintenance, this is the first stoppage we’ve experienced and they came out promptly to fix it. Would highly recommend!

Avera Sinnett

a year ago

Wonderful company! Same day service and very helpful! Thank you Weather Master for the best service a customer could ever ask for!

Sandy Love

4 years ago

Cody is a great service tech. Really nice, friendly and explains so you can understand. Did a great job of servicing my AC. Recommended a replacement part and advised I didn't have to do right now as the part was still working ok but would probably want to do it on the next service. I had him replace it and he was done in no time! I purchased my HVAC unit from Weather Master and have always had great service - everyone is great and I always recommend them to friends and neighbors.

Soul Mates

5 months ago

Fast response, great service! Even after hours. I highly recommend.

Kenneth Rowe

3 years ago

The technician was extremely professional, courteous, competent and kept me informed upfront of every action required to service my units to operate efficiently, including cost. Very satisfied with the exemplary service provided by WebMasters technician Jesus.

St. Joseph AME Church

2 years ago

We had a great experience with our Tech, Rotley! He was knowledgeable, friendly and efficient.

Mary Carrasco

2 years ago

I am very pleased that service for my AC could be scheduled quickly. The representative was thorough and efficient. He did a good job of explaining the issue and how he would resolve it. Thank you!

Frances Dawes

4 years ago

Brandon was professional, courteous, and took time to explain how to care for the product in order for it to last. A very nice young man. Definitely. 5 stars 😊

Richard Shady

4 years ago

Excellent response time when responding to website service request. Brandon arrived as promised and diagnosed issue leaving no doubt of his professional knowledge. I am very satisfied with his work and Weather Master and highly recommend them.

Kebby Kemmey

a year ago

I moved in recently n my AC not blowing I called this number to get information about the warranty.I spoke with this guy who was rude telling me he doesn’t know where to get the information.why will you post a number when called you say you don’t have the information?I guess will look for another and forget about this master warranty!

Barbara Ocasio

3 years ago

We have been having trouble with the air flow balance of the HVAC system being too loud since we moved into our new home. Brandon came to the house on 3/6/20 and assessed the problem. He quickly resolved the problem in no time and now the sound is so much quieter. This is wonderful! Thank you very much Brandon!

Carolina Mehera

2 years ago

updated on 12/22/20Weather Master contacted me regarding my issue and has since corrected the situation. I appreciate them taking the time to reach out.---I wish I could give this review a higher rating, as the techs I spoke with were very nice, walked me through what was going on, and were very respectful. The problem, however, is that the first time they came out, they fixed my heating, but did not check my AC. It is all one system, so since none of it was working, the entire system should have been checked (and the second tech I spoke to confirmed this is standard procedure). Then, I had to call one week later to have them come back to see why the system was not working. I had to pay for both visits. When I raised my concerned about the service, no one got back to me. You can't just pick and choose what you fix; otherwise, it's just a racket.

Roani Carter

4 years ago

Mike was very informative and knowledgeable about the product. We have decided to change out our HVAC system and have made an appointment for Monday, April 15th. Mike was not overbearing and did not make us feel uncomfortable at all. It was just the opposite---it was a very pleasant experience for us.

KAREN FISHER

4 years ago

Kevin was very professional and knowledgeable! Fixed my unit. Would recommend Kevin for all your services!

Karen Warrick

4 years ago

Brandon was very professional and knowledgeable. We had plenty of questions and he answered them. Look forward to working with him.

Lily Fan

4 years ago

We have a leaking water problem from A/C unit. Sean not only did inspection the unit, he went beyond that. He checked out whole system and air ducts of the whole house. Excellent job!

John Doyle

4 years ago

David Wood is an excellent technician. Listens well and respectfully . Explains what he is doing and makes thorough recommendations to us to assure our systems run properly. Always on time. Works carefully to diagnose the source of any issues. We always ask for him if he is available for routine service and any repairs needed.

Tyler Brigman

3 years ago

Solomon was great! He came to our aid quickly and helped us isolate a gas leak. He found the leak, replaced the faulty part, and negotiated an excellent deal with us for future maintenance on our systems. We will be asking for his assistance personally and by name in the future. Thank you to Solomon for all his help and professionalism.Edit: I had Jesus come for a routine check up on my HVAC system today. He noticed a problem: my flue pipe from my furnace was disconnected. With an hour, he had the part needed to reconnect the flue, had performed excellent work, and my system is now back up and running. Thank you, Jesus and Freddy for everything you did today!

Stephanie Gatling

3 years ago

I live in a newly-developed neighborhood where the contractor uses WeatherMaster to do their AC units. My AC unit decided to break down on me just a few days passed my warranty. With the Covid situation, I didn't have extra money to spend on getting my air conditioning repaired. So I called WeatherMaster. It was less than 10 minutes later that WeatherMaster called me back and said that they had spoken with management and that they would send someone out to repair my air conditioning unit at NO CHARGE!. I'm grateful that they were a compassionate enough to know that many people have fallen on hard times during this Covid-19 crisis. The service was as though I was paying. It was excellent! The rep's name was Isaac. He was very prompt, polite, professional, and very informative. I'm cool now and very happy. Thanks WeatherMasters!!!!!!!

Deborah Zechini

7 years ago

Daniel F. was so pleasant and helpful. He suggested an air purifying system for my unit and was patient in explaining how the different options worked. He consistently asked if I had any questions and if there was anything else he could do for me. He went over all the areas he covered today and gave me an update and even took time to show me once again how to work my thermostat (which for some reason confuses me).

Jessica Foster

3 years ago

They were quick to come by, troubleshoot the issue, and fix our ac! The service was great!

Melissa Cochran

4 years ago

I was recommended by a friend to use Weather Master and had heard great reviews. I was eager to use their services. My a/c went out yesterday (Thursday) and I contacted them around 5:30pm. I spoke with after hours office staff who stated I would be seen the next day (Friday). A technician also called me 30 minutes later asking did I need anything and someone would contact me in the morning to let me know of my appointment time. Today they have called back stating I would not be seen at all today and would not be seen until sometime Monday. If I would’ve known their schedule was full until Monday I would’ve called other companies last night. I am now scrambling to try to find someone to come out before the weekend. I would not recommend this company to anyone.

Phillip Bowman

4 years ago

Andrew was extremely knowledgeable. He gave me 3 options and quickly resolved and executed.Thanks for the quick turnaround.

dennis king

3 months ago

Very good service and responsiveness. Pleasant to work with.

Sheila Silva

5 years ago

Reggie was great. He took the time to explain to us what was going on with our AC unit

Curt Wheeler

4 years ago

Sean and Weather Master provided excellent service. Sean was very knowledgeable and made sure I understood the issues and repair options with my HVAC unit. Pricing is reasonable for repairs and maintenance. This will be the company I use from now on for HVAC system needs.

Kendall Miltz

3 years ago

The HVAC wasn’t working late on Friday night. They answered their phone after hours and were here first thing in the morning Saturday. They were on time, very professional and fixed the system quickly. Awesome to work with!

Allena Harrington

4 years ago

Brandon was really helpful and courteous. I would definitely use them again.

Lanee Glass

6 years ago

Ryon came on a Sunday and fixed our HVAC. He diagnosed the issue quickly and replaced the part. I highly recommend them. They did not overcharge us even though it was a weekend call.

J A

a month ago

Provided great service as scheduled and reviewed additional service needed and answered questions so I understood and could make good decisions.

J McComb

3 years ago

Tom O is an absolute plumbing pro. He set up our water system and is so knowledgeable about the options, pros and cons, pricing, and what the best solution is. I request him if we need help with something else - he is the best!

MyThree Labz

6 years ago

Daniel from weather master came to service on my HVAC unit today. Very professional and personable man. He made several recommendations to me for future projects including cleaning the air ducts, which he showed me. I have 4 dogs and to say they were full of dog hair would be an understatement. Great service ..

Ziff S

3 years ago

Honest friendly technician. They Call ahead to tell you they are coming in 20 mins

Alyssa Allen

3 years ago

Our a/c stopped working on the evening of 4th of July. They came out and fixed it the next day, which was a Sunday. We are very appreciative!

Derek Hauser

3 years ago

Courteous senior technician that came out on Sunday and helped us out. Very nice great service!

Evans Durandis

3 years ago

We had an issue with our AC and called Weather Master to take a look into the problem. Kevin was able to address the issue the same day and gave us tips on bests ways to use our system.

anita powell

2 years ago

Had HVAC installed and experienced electrical issues. Pat and Jose Munoz came checked and continued to trouble-shoot until problem was found and fixed it and everything is working so far.

Ellen Vasu

2 years ago

Honesty prevaled, since the technician, Iggy, found nothing wrong, and there was no charge except for the new whole house filter replacement. Thank you! We do have a service contract with WM.

ROBIN CASSIDY

4 years ago

Ryan was prompt, thorough and very professional. Would recommend Weathermaster to my friends and families :)

John Childers

4 years ago

Nick C. was a true professional! He was both very positive and informative. Nick delivered accurate service, resolving a sloppy installation issue from a previous company. We never once felt like we were being taken advantage of or talked down to. Good and honest work!

Anne Miesel

2 years ago

Tom O was great to work with. I had a sewer line clog that led to the sewer backing up into my house on a Sunday morning. He came out and cleared the stubborn clog and pointed out that the access to snake the clog was damaged and recommended coming out and fixing it. He was a professional even with snaking the line in the rain. I really appreciate him coming out on a Sunday.

Rebecca Freeman

2 years ago

Good Morning I wanted Melinda's boss to know how much she helped me. Melinda needs a big raise. I didn't understand much because I have been so sick. Melinda went over everything for me. I really appreciate her so much. Thank you Melinda for everything and spending the time with me explaining just so much to me. Also the man who came out here to me to check it out and to get it all started. I need surgery on both my eyes and they both helped me so much. I feel bad I forgot his name he deserves a raise too. They both were so very professional and I really appreciate what he did for me. He explained everything to me and made me feel so comfortable by picking ya'll because he knows his job so very well and had so patience with me. They both deserve a fabulous raise. All your men that came out here did a hell of a job. I would highly recommend ya'll to anyone. Thanks especially to my man who first came out here and Melinda. Love Becky Freeman ❤

Anthony C

7 years ago

1. I was told I had a warranty and my service call was 100% free. The tech said he had to collect $95 from me before he left. I protested but he said he couldn't leave until I paid. Called the shop next day advising I was told it would be free. Dealt with literally 4 inapt employees. I was told they would have to review the recording where it was told that I wouldn't have to pay and we get back to me weeks and weeks went by I followed up multiple times and never got a response. Long story short three months later trying to chase down my refund I got my check for $95.2. I scheduled my semi annual maintenance with them 3 months ago. They called me yesterday to confirm my appointment. Today they called me and tell me that they have to reschedule my appointment. This is not acceptable when I took off of work requested it off literally over a month ago.Update on issues #2After calling them back and speaking to a manager they made sure I received service on the day I was scheduled.

Win Wallace

7 months ago

David came out and helped us with some difficult decisions for our furnace

Greg Walker

5 years ago

Reggie was very professional, knowledgeable and extremely courteous.

Naim La Paz

2 years ago

Brandon was the guy that came to fix our a/c , very profesional, quick response definitely one of the best employees on the company, my mom appreciates Brandon for his work even though she can’t speak English he managed the way to communicate with her and get the work done! More people like him

BrokenDreamsAcuraTL2008 S

11 months ago

Our grandmother had a new system installed by Weathermasters 2 years ago, and after she passed we moved into the house. She kept it quite warm, so she did not realize it was not cooling properly. WM went above and beyond to get our system functioning properly, even though our labor warranty had been up, they never charged us a dime. We would really just like to thank Maureen, just about every tech had been to our home at least once troubleshooting , and even the management had been out to solve the problem. Thank you everyone! Our system is working great and I will continue to use them for maintenance and any other services they offer. They gave us hope that there are still businesses out there that go above and beyond. Thank you Weathermasters KNIGHTDALE!

Michael Hartsfield

4 years ago

My experience with weather master was great they called to verify my appointment and the tech called to let me know when he was on the way arrived promptly was very curtious put on the shoe covers to make sure he didn't track mud or anything inside the house checked out my system explained everything that was going on with it and recommended what should be done and took the time to set up an appointment with someone at the company to come right out today to look at the system and give me a estimate so I would definitely recommend them to anyone.

Janice Hintz

10 months ago

We have been very pleased with Weather Master Heating & AC over the past years. Their customer service and service technicians are top of the line.

Randy Long

4 years ago

David at Weather Master was amazing- he took the time to explain everything well, figured out the problem quickly and was a joy to work with. Would definitely use them again.

Mike Wood

10 years ago

Mark Brooks showed up on time. He was friendly and professional. He completed his work in the time frame he said he would. He explained what he did and went on his way. I hope to have him perform our HVAC service again.

Angelia White

3 years ago

The technician came out wearing a face mask, gloves and booties. I have had several repairmen in my home over the last two weeks. He was the only one wearing protective gear. I greatly appreciate the respect for my health. He described all that was wrong and needed to be repaired immediately. We installed new parts and was gone as quickly as he came. I would recommend them..

Pete Dyson

4 years ago

Tech was on time. Thoroughly inspected both systems and took time to explain results.

Jacque Griffin

10 months ago

Weather Master Heating & Air Conditioning has serviced our HVAC unit for several years, with very favorable results each time. When we experienced an issue with heating in March 2019, I had only to call them, explain the situation and a dependable technician came to inspect/repair problem in prompt manner. He freely, thoroughly explained and showed us what had caused the issue, the best way to repair and prevent it from happening again in future.

Terry Allen

8 years ago

We have been a Weathermaster customer since 1997 or before.
Justin A just serviced our system and has several times before. He is always polite, friendly and extremely knowledgeable and helpful. I will ask for him for our next maintenance check.

Tina Venters

3 years ago

Brandon was extremely professional and knowledgeable. He was so kind and answered any questions that I posed. I highly recommend Brandon.

Faith Bliga

7 years ago

We have had an annual service agreement with Weather Master on our existing heating and cooling system for three years. They are always courteous, professional and helpful. We are grateful that they check our heating and cooling systems twice per year to keep them running perfectly! They are also technically knowledgeable about the system and offer suggestions about how we can maintain them to enhance their efficiency. Haven't had to call them for one repair to date, which is pretty incredible. We highly recommend Weather Master!

Junius T Bryan

8 years ago

Scottie was prompt, professional, and thorough in resolving our problem with the Heat Pump. He made sure all functions were working properly prior to leaving our home. He also made me very comfortable with the work he had done.

Madhur Goyal

a year ago

We moved to a house that has a HVAC with warranty from Weather master. The warranty papers were given by the previous home owner, it says its transferrable to the new owne.Called weather master, first they said there's no warranty on my unit, please buy our annual service contract. Then they said it had a warranty that expired last month, please buy our annual service contract. I challenged it saying its saying the warranty is good till 2025. Then they said oh yeah I read the year wrong, its good till 2025, but it doesnt transfer. Told them I have the warranty papers and asked them what does it cover to which I was told your ac unit is 11 years old you should consider buying an annual service to tune up the AC unit. When I pressed them to know what does the warranty cover now so that I have clear expectations, they routed the call to voicemail :)Edit: WeatherMaster tried to understand my concern and provided prompt and professional service. Thus updating my review to 4 stars.

LaKeicha Decker

4 years ago

In my newly built home less than 36 hours and discovered a major plumbing problem...the hard way...drainage pipe backup all over my lower level bathroom!!! After remembering where to find the emergency after hours list, I called Weather Masters HVAC and Tom O. answered. He came out at 6pm on a Saturday, quickly found the cause and did what he could to get me through until Monday. Tom O. was friendly, knowledgeable and very understanding of the urgency. Thank goodness because I had family in town and after moving nobody had the energy to pick up and go to a hotel.

Xin Yu

5 years ago

I had very bad experience with weather master on the A/C repairing.They sent technician 3 times and still not fixed the problem, they can’t figure out the issue and just random to replace some parts. It’s really a frustrated experience!

Allison Griffin

2 years ago

There are four employees (that I had contact with) with this company that deserve more than 5 stars ⭐️! Pat is an AMAZING electrician and he will not stop until he has installed, checked, and checked again to ensure everything is working properly and the customer is satisfied. Jacob and Nate are EXCELLENT service technicians and they are very committed to customer satisfaction! Jim is in management and I promise you that he listens and cares about the customers served by Weather Master. If you have any HVAC or electric needs, you can trust Weather Master to ensure the quality of work and customer service are top notch! “We LOVE those Guys!

Margaret Harrell

3 years ago

Tom at Weather Master HVAC in Raleigh, NC, did a wonderful job, beyond expectations. He identified a very important issue I hadn't realized I had and showed me an easy, cost-effective way to deal with it, in addition to doing the routine water flush I asked for. I was very relieved to have him on the job.

Zhaolai Chu

4 years ago

Andrew was very courteous, professional and detail-oriented. He did a thorough inspection of my AC units.

Diane Sidden

4 years ago

Great service! Was very efficient and did a great job. Also killed a 2 foot copperhead outside of my crawlspace - now that's going above and beyond!

Neeraj Badaya

4 years ago

Andrew did the great job and signed the annual maintenance contract. He explained me all the stuff and options. Also he went out of the way to check the roof leakage. Awesome job !!

Dustin Tarditi

8 years ago

We had used Weathermaster for years... this is our LAST.Our heater stopped working (coldest day of the year, of course) and the tech came out and knew the problem didn't run a system check, but had plenty of time to check out our crawlspace and creep out my wife with (non sexual) comments that made her feel uncomfortable and unsafe and then lay down a sales pitch for crawlspace services, etc.Thursday: No heat day 1 - Part (pressure switch) had to be ordered, he left after charging $80 for service call and an estimate of ~ $250 for labor (parts were under manufacturer warranty)Friday: No heat day 2 - we called them several times to follow up about the status of the part, got dumped into voicemailboxesSaturday: No heat day 3 - we contacted them again, part didn't arrive. We asked the tech if this meant we were stuck all weekend without any heat. Response was pretty much. Weathermaster finally contacts us saying the part will be sent and arrive sometime Monday.We got an independant HVAC repair contractor to come out and see what could be done - he actually scanned the system and read the instructions on the unit cover panel: check for condensate line blockage... there it was... condensate had frozen a blockage in the drain line and tripped the switch. The switch was fine. Problem solved in about 15 minutes.Goodbye Weathermaster.

Josiah Miller

3 years ago

Great job by the technician. He came out on a Sunday (the same day we called) to troubleshoot and fix the issue.

Jeanette Powell

3 years ago

Our new system is performing exactly as promised, and our home is so much more comfortable. Staff were very knowledgeable, professional and courteous. Weathermaster was not our cheapest bid, but they went the extra mile to make sure we received the best value for the long term. Thanks for a great job!

Julie Eades

2 years ago

Andrew was here for a maintenance visit of our HVAC system. He was professional, courteous, knowledgeable, and friendly. He explained everything in terms that were easy to understand, and he showed me video of the interior of our air supply ductwork so I could see how clean it was. He answered all my questions clearly. He also reviewed an issue of temperature balance we have in part of our home, and recommended a free estimate by a qualified technician with Weathermaster. He even set up the appointment for the estimate on the spot so I could choose a time that was good for me. I will ask for Andrew to be scheduled for our future service & 6 month maintenance visits!

Deborah V. Peters

4 years ago

Jesus Raya literally spent the day making repairs and improvements to my Air Conditioning system. He worked a half day yesterday looking over the three levels in the home. I showed him the areas of the home that had moisture problems. We discussed the components that needed to be replaced as well as the improvements that were needed because the house was built in the 1970s.On both days, Mr. Raya worked hard and constantly. He was familiar with all aspects of the air conditioning system as well as the equipment needed to make the necessary improvements. I was pleased with all aspects of Jesus Raya’s work.

Hank Faber

6 years ago

Justin A. gave us great service last week. Every time he has done any work at our home, he has been professional, courteous, helpful and efficient. I would recommend Justin to anyone who needed heating/AC service.

kevin oxendine

6 years ago

Nick did a great job! Highly professional, on time, and definitely will use Weather Master in the future!

Lisa Harris

4 years ago

Andy was very friendly and helpful. He found a repair that was needed and took care of it.

Pamela

a week ago

Chris and the other young man were very thorough and fixed our problem in no time.
They were professional. Weather Master is the very BEST!!!

Ofer Plotnik

4 years ago

Mr. David was very professional knowledgeable and very polite thank you very much excellent job

David Hartmann

6 years ago

Daniel was very professional and knowledgeable. He was a pleasure to work with, answered all questions and provided honest, straightforward feedback. I had a thermostat replaced along with a semiannual HVAC checkup and needed a capacitor replaced resulting in a rather expensive service call. I expressed my concern with ongoing expenses related to modern day HVAC systems, which seem to be never ending and he was understanding regarding this. Overall, he was one of the very best service technicians I have had from this company and would like to have him back when service is needed in the future.

Frank Zona

3 years ago

Very disappointed in Weathermaster sales and service. We were charged $129 for a new filter (can buy online for $28). Every maintenance call ends up with a several hundred dollar part (furnace is only 3 years old). Nearly impossible to call and speak with a person to help you. Often no one answers and you have to leave a message--then, call not returned. They don't care if you stop doing business with them. No one has called to hear our concerns.

Scott Short

3 years ago

William was very professional and thorough. Would recommend him for HVAC work.

Page Billingsley

10 months ago

Polite technician. Seemed knowledgeable and efficient.

Don Munk

7 years ago

Weathermaster kindly honored the 10 year warranty on a Select series furnace / AC unit. After 8 years, the coil in the crawlspace unit had a pinhole leak and was losing Freon. Gabriel, one of the HVAC techs, replaced the coil with a new one. It wasn't easy in that cramped space. I hope it lasts longer than 8 years.

Beth Martin

3 years ago

Brandon provided quality and friendly service and fixed the problem with my hvac. I highly recommend him!

Gordon Lehman

4 years ago

Weather Master did a great job replacing my HVAC unit for a very fair price. Everyone from the office staff, to the estimator, to the installation technicians did a top notch job.

Claire Quesnel

4 years ago

David Wood was the technician who came to our house and performed our semi annual service. He arrived on time and was very pleasant.

Andrew M. Roy Sr

3 years ago

Juan was the young man that showed up to do the service call I explain to him the issue and within 15 minutes pay had identified the problem fortunately he also has the repair part on the truck a small capacitor and the system is back up and running!!

Rachelle Pierce

4 years ago

Technician had a pleasant attitude and demeanor and seemed to enjoy the work that he does. He gave great explanations in terms that I could understand and great suggestions on keeping the unit healthy and running properly.

Elise Gentile

8 years ago

Our service technician, Mickey, diagnosed and repaired problem promptly. He was professional and thorough in explaining the problem. We will look to Mickey for future needs.

Barbara Coleman

5 years ago

Manny was very professional in completing the maintenance on the HVAC. He was thorough in explaining everything and was extremely patient in regards to me asking questions for clarification. He took the time necessary to do the work as well as being sure that I understood. I highly recommend him.

Joan Arnath

4 years ago

The technician was knowledgeable and courteous. Very pleased with this service.

Darrell Miles

8 months ago

Andres was professional & explained everything he was doing, & gave me suggestions to consider going forward based on what he was seeing & the age of my water heater. Provided a very competitive quote & gave advice on alternative systems. A plus…he likes dogs. 👍🏻

Cary Close

3 years ago

Weathermaster literally came to the rescue when we returned from quarantining at our beach house to find 2 broken AC units at home. The company we had used for years was unsympathetic and then did not even send a technician as promised. Weathermaster promptly scheduled a service call and then kept us posted with regular updates until the job was completed. I am now a devoted customer of this top-notch company!

Shane Lott

3 years ago

Dave did a fantastic job explaining my options to me in the quoting process. The install team (Orlando and Victor) were phenomenal. Took out my old system, installed the new system, showed me everything they did and explained what was what, then cleaned up so well you could never tell they were there.If you’re looking for a quality system installed by great people, give Weather Master a call.

Deloris Rhodes

4 years ago

this was Lonnie smiths. jesus was awesome. very prompt and professonel. good man

Brisco Gasperson

4 weeks ago

Jake did an excellent job of fixing the problem, he was nice, courteous, and very professional

Carol Chung

7 years ago

Daniel was very friendly, helpful, and knowledgeable. We are very pleased by the service we get from Weather Master.

Gin Kellum

4 years ago

As always Andy our tech was great! Friendly and knowledgeable.

Keke Kaste

4 years ago

Brandon was a pleasure to work with! Very professional and knowledgeable! Thank you Brandon, and Weather Master Heating and AC for your speedy service before a holiday weekend!

Jacob Heroux

2 years ago

I had a WeatherMastee technician out to my home and he double charged my debit card (unknown to me until after he left). I have not been trying to get in touch with someone in the WeatherMaster offices who can reverse the double charge for days. I keep being routed to a voicemail and I keep leaving messages but no one ever calls me back or contacts me period. I need this double charge reversed ASAP. I would appreciate someone contacting me as soon as possible about this. Thank you!

Matt Laughlin

2 years ago

Outstanding company. I give my absolute highest recommendation for Weather Master. We had significant performance issues with one of of HVAC units. It had been serviced by multiple companies and continued to operate poorly. We received a recommendation to use Weather Master. Upon arrival they quickly diagnosed multiple problems. For the first time in 5 summers the unit ran at peak efficiency. I have continued to use their annual service plan and remain completely satisfied.Jakob did a fine job today. He was professional and highly competent. He is a great representative of Weather Master.

maha Osman

a month ago

Brain the technician was actually earlier than the time that was quoted and he took the time to fix my nest thermostat as well as fix my issue with the air conditioner system. Thank you Brian!

Vince Lew

3 years ago

Thanks,the technician was prompt and polite. He quickly found the problem and addressed it and the cost was reasonable. We were without water and he saved the day.

Lynn Hier

3 years ago

Had WM come when our AC unit froze in. It was storming pretty badly and David the tech did not want to go outside so he spent all of his time inside chatting about nonsense. He couldn't determine the problem so he called another tech to come and collaborate. Neither went outside to the AC unit where the problem began. He really never determined exactly why it froze just made a bunch of could be's. But at the time reported that all ducts were clean and everything working properly, there could be a short in the system but his readings didn't show specifically, and we need a new blower pump. David returned to install. Shortly after installation our blowers quit working. The tech that came said it was installed and David had the wiring backwards so he fixed it. Today we had the semi-annual maintenance check and David showed up. Suddenly today we have support ducts that are full of mold. We received no indication as to why this is all of a sudden here when it was clear in July and we received no indication as to what caused this problem. Instead AFTER he left he sent a picture and a bunch of different types of air purifier brands and suggests a UV light. We JUST moved into this home and there was full inspection. Within two months WM had been to our home to examine at least 3 times. They clearly do not inspect thoroughly when the weather is bad and David is more interested in chatting about his wife and dog than inspecting and repairing the AC/Furnace. My home is now full of mold and this could have been avoided with a competent diligent technician. Now we are $700 in to have this all cleaned up and paying to have a competent company come and examine how it happened. When you pay for a company to maintain your unit, you expect it to be maintained!! I suggest you do your homework or you will be spending far more money than you expect and putting your health at risk. This is inexcusable when we have lived in this home less than one year and had 4 inspections in that time.

groovycutie06

6 years ago

I've been a client for many years. The financing department is fantastic and one of their technicians, Andy K., is awesome. They call and remind you for when it is time for a maintenance check.

Concord Rental

11 months ago

I've used this company for years but the last Appointment we had went so wrong I will never use this for any of my properties again

Scott DeMattos

a year ago

They did such a great job at my place, I called up David and got a new system for my mother as well.

Mary Sturino

3 years ago

He found the problem and addressed it fixed it and we're very happy with the service. Kevin did a great job. Employees like Kevin are what employers look for and seldom find. A company asset

Keith Rudd

3 years ago

I recently had a plumbing problem; no water came out of the faucets and spigots. This was late evening, and fortunately after about an hour, the water came back. I called WeatherMaster (we have the Maintenance plan), and about an hour later, Tom Ouimet returned my call. Tom is the Head Technician at Weather Master. I explained what had happened, and that fortunately the water had come back on, but we still would like to have it looked at to diagnose the problem. Tom said that since we had water at that time, why didn’t he come in the morning, so we agreed to meet at the house at 7 AM.Tom got here at 7 the next morning as scheduled, and I showed him where the well was outside and the water tank was under the house. At this time, the water was still working as it should, so it was an intermittent problem, and I knew would be harder to diagnose. Tom checked the water tank and pressure, and everything he could under the house, and all seemed to be working under the house as it should.That only left the water pump, which was at the bottom of a 150 ft submersible well. The pump had been replaced 21 years ago, and so I knew it was on borrowed time. 21 years ago, the price of the pump and installation was about $2,000. So, I asked Tom to give me an estimate on how much it would cost to install a new pump, expecting it to be a minimum of $3,000 now. Much to my surprise, the estimate was only a couple hundred dollars higher than it was from when it was replaced 21 years ago, and Tom said he would replace a couple of extra accessories in the water system for no charge, which I know would cost a few hundred dollars apiece if we had to replace separately on a service call. When he said that, I told him to go ahead and replace the pump. I was very pleased with the cost estimate.Tom had stopped by my house early that morning, and I knew he had another call to go to after he left my house. As far as scheduling when the actual work would be done, since the pump apparently just started to fail and it was an intermittent problem, I figured that as long as we could get the pump replaced sometime in the next week, we’d be doing okay. But Tom rearranged his schedule and arranged to have a coworker come help him install the pump (we have a wellhouse built over the pump for decoration purposes, which make the pump harder to replace due to space restrictions) that day. So, the two of them replaced the pump that afternoon.I am so appreciate of Weather Master and especially Tom Ouiemet for their quick response, for working us in so quickly on a major job, and especially for a very competitive price. The bill was exactly as he said. I had been worried that when the pump did eventually fail, we’d be without water for a while before it could be repaired, and would be very inconvenient. As it was, the water was only out while the pump was being replaced, which was negligible. The entire problem was resolved in one workday, and at a good price. I am very pleased with Tom and WeatherMaster, and would strongly recommend them to anyone who needs their services.

Leigh Elliott

4 years ago

The technician who serviced my heat pump/ac was very thorough and did an excellent job. He arrived on time. He was very professional and took the time to explain everything to me which was very helpful since I have never owned a heat pump before. I highly recommend this company.

Tish Brown

3 months ago

Gabe is always GREAT! Knows everything about the units and gives honest feedback on the systems.

Jacob Jarvis

2 years ago

Andy came out today to help repair a leak at our house and he was excellent. He was friendly, laid back, and extremely efficient at diagnosing the issue and then providing an estimate before immediately moving into the repair. He arrived at 2:30 and was done with the entire repair within an hour! I can’t say enough good things about Andy and we’ll definitely recommend him to others.

Amir Karshenas

4 years ago

These guys advertise that they are open 24/7 - I called them around 7:15pm for an emergency service call to address my broken A/C. Customer service took down all of my info and told me I would hear back from them in 20 minutes. Around 9:30pm (more than 2 hours later) someone called and asked me if anyone called me! By that time I had already found someone else who came to the house, diagnosed the problem, ordered the appropriate parts, had a friendly conversation, and left. Long story short, I didn't receive service from them, but it seems they are not reliable for emergency calls.

Gabriele Monetti

3 years ago

The team member was prompt, friendly, and professional. The office based staff was great. The job was done right, I believe. I reserve the fifth star until I have verified down the road that the issue is indeed resolved.

Patsy Govert

2 years ago

Service person was professional, knowledgeable, courteous, and efficient. I've used this company for over 20 years and would recommend them to anyone.

Frank Snipes

a year ago

We’ve enjoyed regular maintenance by WeatherMaster for several years. Will did a great job and left everything like he found it. Thanks Iggy for changing filters.

Major Vice

5 years ago

4.5/5 Reggie was knowledgeable, friendly, & seemed to genuinely care about the Quality of his service & Customer Satisfaction. There's always improvement opportunity in any scenario; but overall excellent.

Tiirini Hill

4 years ago

They were excellent and prompt !!! Isaac has such great customer service and was really nice ! Great company

Terry Phelps

6 years ago

WeatherMaster has always been a reliable and trusted company for us when dealing with any HVAC needs. We are appreciative of the service given and this last time Dennis did a great job in identifying the potential issue and solving. Will continue to use WeatherMaster as needed.

Teri Bergens

7 years ago

Outstanding job! David W. was completely professional in service and manner, and I would highly recommend Weather Master for any a/c needs.

Jeff Postle

7 years ago

Justin A, service technician: Very professional, courteous, patient with my multiple questions, explained the basics of our heat/AC system. Terrific.

Debbie mcclearen

4 years ago

Andrew, my tech, is knowledgeable and friendly. Willing to take time to explain any questions I have while checking the HVAC for its quarterly check. He has been my guy for a while and remembers my pets. It’s nice to see a friendly face.

Mary Wyer

3 years ago

Reliable and sound advice that brought my heat/ac system back from the dead. It was blowing mildewed air and dust when I bought the house 3 years ago. With regular checkups and improvements each year, it performs now as top notch unit. Main office is efficient and prompt. All excellent for Weathermaster!

Matthew Baldwin

7 years ago

Professional, knowledgeable and honest. I will definitely be using them again in the future.

Rita Searcy

2 weeks ago

Attendant was professional, on time , and polite;

Becca Hawthorne

a year ago

I've used Weather Master twice, the first time when I noticed my water heater was leaking, the second when I had issues with duct work. Both times they were extremely helpful, came immediately when I called about the water heater, and explained all costs and permit/inspections. The service engineer, the ones doing all the work and the people in the office were extremely helpful and kind. I really appreciated it!

J. J. Swick

6 years ago

Weather Master has always been highly professional, knowledgeable and courteous when coming to our house. Daniel came out for a check on our downstairs system (as part of a maintenance contract), but volunteered to check on our upstairs system as well (which is not part of the contract since it's a very old system) and found some things that definitely needed attention (as I said, it's old... he even arranged for one of their guys to come in and give us a quote because we know it's lasted way past the average lifespan but will need replaced soon). He wasn't just drumming up business... he was genuinely concerned about a very old system (one they put in over 18 years ago).

Caroline Beaird

8 years ago

We used Weather Master for a routine maintenance visit. Joel C was very professional and courteous and suggested several cost-effective preventative maintenance ideas that he was able to complete immediately. Great service all around.

Betty Cartwright

3 years ago

Your Company was recommended to me by my next door neighbor. I had a previous electrician before your Company, I chosed Mr. Pat, because first, he was on time, when he first came to my home. Second he was professional, wore his mask and booties upon entering my home. Third, once he started the job, he did not make me feel, like I was getting a rush job. In conclusion, I am very pleased with his finished work and any work, I have in the future, I would like him to complete the job.

Ofer “Effy Plotnik” Plotnik

8 years ago

Very professional , knowledgeable polite on time Thank you Russell Ragan for your wonderful job on the water heater

Howard Frank

11 months ago

Brandon Vanmeter was out to handle some problems in our new home. He was excellent. Very knowledgeable and really happy to help.

Lois Campbell

2 years ago

Technician Juan was very professional,courteous, very thorough in answering my questions and servicing my HVAC system. Recommend him highly!

Todd Walker

4 years ago

Absolute worst experience that $15,000 will buy you. Purchased 2 systems from Weather Master in 2011; upstairs in the Spring and then downstairs in the Fall. Not one year has gone by since that I have not experienced multiple problems with my heating and cooling systems that despite being under warranty results in a continual flow of money out of my pocket to them. Upon replacing 20 year old systems my expectation was to have peace of mind but from day one it has been completely the opposite. To make matters worse, after multiple request to speak with senior management to address my concerns I was never contacted. Do not under any circumstance use Weather Master. They do not stand behind their product and do not accept responsibility for anything.

patricia bailey

a month ago

Andreas was exceptional

Tamara Watkins

a year ago

Guy was very knowledgeable. He went above and beyond to help.

Claudia Hardison

4 years ago

Andrew K has been who I request with Weather Master. It is great to have a consistent professional I have grown to trust.Another satisfied customer following Andrew K’s work on my AC

Josh Lambert

9 months ago

Jake did a phenomenal job of quickly diagnosing a recent problem with our heating system. He carefully explained the problem and probable cause, and offered a quick solution. Beyond that he performed a check on the other system to see if a similar problem could occur.Well done Jake and Thank You!

Donald Chavis

4 years ago

A plus service and very prompt. Juan did an excellent job and gave me some good information.
Thanks
Donald

Victoria

3 months ago

Great service very professional.Technician (Jake) friendly clean and professional.

Gail Uzzell

5 years ago

Andrew called 30 minutes prior to his arrival as promised. He was personable, respectful and easy to talk with. He explained his findings well, shared photos of the area of the system that are hard to get to and reviewed my options to resolve the problem. He let me know that I could reach out to him at any time with any further questions or concerns I may have. I appreciated his candor and felt like I was cared for. Very professional employee with exemplary customer service skills!

Player Murray

3 years ago

Brandon (and for that matter every person we have ever had come to our house from Weather Master) Was absolutely wonderful, on time, explained everything that needed to be done, fixed our problem, always reasonable pricing, cannot say enough great things about these guys!

Debra Witzler

6 years ago

I would give them zero stars if that was an option. Bought a whole new air unit a year ago from this company and when it failed last week, they could not come for service/repair for a whole week. BUYER BEWARE: you may get a good deal but you WON'T GET GOOD SERVICE !!!!! Why would you want to spend that kind of money with a company who won't provide any customer service??

Mr CW

2 years ago

Great customer service from my plumber - he explained everything well, and advised me of extra parts I needed go out and get to go along with the faucets I purchased in order to properly install.Job well done

Young Lee

4 years ago

I appreciate David’s nice work especially he cleaned my outdoor AC unit which no one ever done before. Thank you very much.

Paul Lewis

7 years ago

Tom O replaced a water heater for us located in our attic. He cleverly hoisted the old one down on a custom-made pulley and lifted the new one up the same way. Way to go Tom. Weather Master is our go-to service provider for HVAC and plumbing.

LuAnn Wooters

3 years ago

David was great! Honest and very helpful explaining what’s wrong. Really appreciate the honesty and courtesy.

Nancy Hartburg

8 years ago

Reassuring Solutions!Emergency service call 9:30 PM late Thursday night....Daniel F.....Excellent service technician offered huge relief and soluntions!! Very kind, patient, and understanding our urgent need for service expediently inspected our HVac dilemma and expertly evaluated system malfunction. In layman terms he precisely explained reason our system not working in high humid 90 degree temperatures. While immediate/temporary fix was made to our stifling system shut down, he also made immediate arrangements for next day resolution with direct supervisor, Michael T. to visit our home for further solutions.Thank you Weather Master for hiring such knowledgeable, respectful, and patient service technicians! Absolutely would ask for Mr. Lieutenant Dan again if other service needs arise! He demonstrates a very high trained work ethic to be proud of.Ask for Daniel F.!!Many thanks also to Michael T. - very pleased!Definite Keepers Weather Master!!!

Meghan Pollard

7 years ago

Scottie M. is absolutely fantastic and wonderful to work with. He was efficient, professional and all around the best!

J Charles Allard

5 years ago

Reggie came on schedule, found excess rust build up in drain line, cleaned it out and added a valve to keep water from flooding the drain pan and causing damage by spill over into attic. Very efficient, polite and helpful about the overall condition of our AC unit.

tim winston

4 years ago

Daniel is very professional with his job. My air condition stop blowing cold air and Daniel was able to get the job done very fast. Daniel also did an inspection with my units and provided my with recommendation to help save money

Hal Eddins

6 years ago

Another service call by Justin A at Weathermaster. Justin is excellent. He really knows his craft & does a great job explaining what needs to be done & why. Plus, he does it without high pressure tactics like some other places.Justin is the go to guy. Request him for your WeatherMaster service calls.I've used Weathermaster for over 10 years, a great outfitThanks Justin

Malay Jindal

3 years ago

Very professional. The technician, William V., was very courteous and thorough.

Kristy Moore

4 years ago

Tech was AMAZING, was friendly, got the job done I great time too.

Jane Robbins

7 years ago

Wanted to take a moment to share how pleased we are with the service that we have received from WeatherMaster thru the years. They have always taken excellent care of our equipment while providing outstanding customer service.Hurley Redd, is our preferred provider based on the ongoing excellent customer service and knowledge of our equipment. We would highly recommend him and WeatherMaster to anyone looking for a HVAC service.

Kirk Bruno

4 years ago

The technicians that come out for annual service are always courteous, professional and keep us posted on their arrival time. We have been customers of Weather Master for over 10 years and have never had an issue with any of the technicians who have serviced our units.

Queen E.

10 months ago

Tailgated me all the way on the highway. Driver was speeding, wouldn’t recommend them if they can’t follow the speed limit and get mad at others, they can’t do the job. Probably running late, not professional.

Alan Flowers

3 years ago

Brandon Vanmeter came out to our house after we reported an issue with our thermostat not working. He not only fixed the problem, but found that we were missing a dehumidifier in the basement that should have been installed from the start. He also gave helpful tips on system maintenance. A big thanks to Brandon for going above and beyond my expectations!

Consuella Hinton

4 years ago

Not good. I was not happy at all with guy that came out. He complained the whole time he was here about the time money mad because it was out the five it was upset because it was a all days job so I went with another company just behind his service of not doing a my job got done a very next day the one to ten he gets a zero and I have a picture to show where he dig the hole and did not try to fix

DM Kelley

4 years ago

David H. spent all the time necessary to help us diagnose a problem with the heating system in our 2-story house. David did not try to push us to purchase anything. After doing an extensive diagnosis he simply and clearly presented the facts. We then made the decision to have our upstairs thermostat replaced. We appreciate David's knowledge and hard work.

Patrick M

a year ago

We appreciate the speedy and efficient work for a leaking valve in our shower that would not shut off. Tyler was outstanding, quick, and professional.

Bonnie Perry

4 years ago

Ryan was extremely thorough and professional as well as very customer service oriented. Would like him to come again.

Joan Hess

4 years ago

David did a superb service job on my AC equipment explaining everything very clearly. It was very nice to have a Weathermaster Service person do a superb service job while explaining options without a high pressure sales pitch.

Judy Chen

4 years ago

David was awesome. He explained to me what are working and what might happen next. He made his recommendations and provided us a quote for future services. I think he did his job very well.

Robert Lenfestey

9 years ago

Atrocious service after the sale. I scheduled a service call for a rental property. They gave me a 9am-12am window. I waited at the property beginning at 9:00 am. I called at 10am to see where I was in the queue. They said, I apologize but we may not be able to get a technician there by 12. They should have let me know they couldn't make the scheduled time without me having to call.. Then they called at 11:30 and said we have a technician on the way. I drove back over there. Then they called at 12:00 and said. I apologize but we had to send your technician on another call. I asked them to give me a time of their choosing and they said I had to wait for the remainder of the afternoon until they gave me 30 minutes of lead time. If you have a job, children or prefer to do anything but wait for a repairman to maybe come or not, then do not use Weather Master. They are disrespectful of client's time and their obligations. At the very least if they know they will be late they need to communicate that to clients so people are not waiting for someone with no intention of showing up.

Bryan Gupton

9 months ago

Technician did a great job. Very professional and friendly.

Lenny

4 years ago

Our new technician was very through and was able to give answers to all the questions my wife and I had. He provided me pictures with areas he had concerns with in our house that was just built a few months prior, so I could raise concerns with the builder. He said they were able to fix anything the builder would be unable or unwilling to fix. We are seeing what our builder can do now and we hope to have Solomon back to add some additional items our house was not equipped with.

William Millen

7 years ago

On 8/1/2016. Called in the morning, and Repair scheduled for the same afternoon. AC needed repair and Rassie arrived right on time.Problem found right away (inevitably, a starting capacitor). Fixed quickly and cleanly.Great Service_______________________on 8/8/2016 I had arranged a followup visit for a complete AC system check. Chico arrived, did a great job checking all electrical systems and confirmed that Freon load was completely in-spec. Made some observations of things to watch out for in the future.Another Great serviceBoth service staff use protective booties when entering, to avoid tracking in outside mud & junk. Now that's a great idea all companies should follow.

Jennifer Palazzo

6 days ago

William was very professional and thorough

Pam Adams

4 years ago

Technician Brandon prompt and courteous. Looked thoroughly at all plumbing concerning water heater. Knowledgeable, discussed several weak points that needed to addressed in addition to heater. Imparted information in an understandable way.

Delana Vaughan

4 years ago

Daniel F. came to my home to assess my existing heat pump and air handler as both were in need of replacement. He spent several hours providing a thorough assessment of the problem and then outlined in clear diagrams what the problems were and what my options were for replacement. No other field representative from other companies provided such a through and thoughtful assessment. It is because of this and Daniel's explanations that I have chosen Weather Master Heating & AC for my heat pump replacement needs. Company management can be extremely proud of Daniel as he went the extra mile and spent so much time explaining absolutely everything. Bravo!

Kimberly

4 years ago

Our AC went out on 8/25. I was pleased were able to get our unit serviced the same day, as I have 2 smaller children. The technician was nice; however, I was disappointed by the sales tactic of trying to charge us additional fees for things we didn't need. Specifically, our unit required a new dual capacitor to run. On the quote he provided, he also said we needed a Hard Start Capacitor. Unfortunately, I was at work at the time of this and my husband was at home, so the technician was communicating this to me via phone. When I asked why we needed to replace the Hard Start Capacitor, he said it was because it was burnt and needed to be replaced. I told my husband to make sure he saw this before deciding if we really needed to replace. Low and behold, turns out we NEVER had a Hard Start Capacitor to begin with.... so why did the technician tell me it needed to be replaced because it was burned? I'm a new homeowner and don't know everything there is to know about AC; however, this would've cost of an additional $300 for something we didn't NEED to get our AC back and running. The only thing we needed was the dual capacitor. From my research, Hard Start Capacitors are useful when living in an old home; however, our home is 2.5 years old. I was surprised at the cost to repair the capacitor given we have a warranty through Carrier. The technician informed us the cost of repair also included having to use their parts and seek replacement parts from the manufacturer. I understand we would still have to pay for labor; however it doesn't make sense to me that the homeowner is responsible for an extra fee for getting the company requesting a replacement part from the manufacturer, given there is a warranty in place.Then he tells us that there is a Freon leak somewhere. As stated, our home is only 2.5 years old and we have a sealed system, so this shouldn't be the case. When I asked how this could be so, he replied it was likely due to not being installed correctly or defective parts. Weathermasters installed our unit. He gave an expensive quote to test for a leak; however, I don't see why I should have to pay for that OR the possible repair if clearly it's due to a defect or faulty workmanship by their company. I'm not even sure to trust if this is actually a problem or we are just being told this. He told us we could add some Freon to charge the unit; however, he didn't have any with him so someone will have to come back out to the house to look into it. I'm sure when they come back, they'll find another thing to overcharge us for. Overall, I'm nervous about them even having to come back because I don't feel I can trust these professionals. If they were not the servicer though my HVAC warranty, I believe I would go with a different company who wasn't so interested in making an extra buck when homeowners are in an emergency.Update: after my review, I was contacted by the customer service manager, Jim. There is a reason he holds this job. Very professional and understanding. He sent out the repair supervisor who did further testing and we indeed, had a leak. They performed the additional testing at no cost to us, which I greatly appreciate. The repair supervisor was very detailed and thorough. Totally not pushy or trying to upsale. (I Really wish I could remember his name because he deserves credit!). The cost to replace the the evaporator coil was pretty expensive ($1400 out of pocket, after the warranty claim), so we decided to hold off for now, since it wasn’t completely necessary we replace it at this time. I do appreciate the company listening to my complaint and working to rectify the situation.

Norman Kashefsky

7 years ago

Weather Masters Jason W. is a gentleman with excellent skills... He works clean and fast and gets the job done. Thanks Jason

William Denton

5 years ago

Reggie was very through with his evaluation of my Heating and Air condition. He was very polite and explained all of the products that he recommended and why. He did make a repair on my condenser drain and also installed a UV Light on the air conditioner coil. I was extremely happy with his knowledge and workmanship.

Yufan Huang

5 years ago

Good experience with Nick, he helped identify the AC problem really quickly and fixed it with a responsible attitude

Burks Hamner

2 years ago

Pleasant technician who knew the job very well and preformed it with care.

Harry Miles Peek Jr

2 years ago

Replaced water heater anode & replaced house system water filter.
Great job - completed in about an hour.

Derek Mahlitz

5 years ago

Don't bother calling if you need emergency service, even if you have a service contract with them. Here's my story - WeatherMaster installed the gas pack with another owner of house about 9 years earlier, I have a service contract with them. I woke up one winter night and it was 50ish in the house, nothing coming out of registers, I go grab a space heater just to warm up the bedroom a bit. At 7am I call their number, guy answers, sounds half asleep, I tell him my issue, he asks for my address and says they can be there around 10am. Ten am comes and goes so I call to get the status, women tells me that they have no record of the call and overnight service can't give times, so sorry abou that. It's a Wednesday morning, says next available appt is next Tuesday, 6 days later!!! But she tells me that she'll go talk to someone and they can surely get it earlier, I ask her to call me back once she knows. Later that same day I've received no call back so I call, same woman answers and tells me she spoke to fellow employee and nothing can be arranged at this time any earlier, says she'll call if anything comes, could be 30 min notice. In the meantime I research the model myself and perform a reset and all is good now but I would stay away from any company that can't bend over backwards to help a customer in need, people can't wait 6 days to get the heat back on.

Tabitha Holloway

2 years ago

Brandon Vanmeter came to fix the issue we were having with our AC. He was very knowledgeable, professional, polite, answered all of my questions, and really took his time to make sure our unit was working properly. He was a very easy person to talk to and helped me to understand exactly what the issues were that we were having. He truly went above and beyond with his service!

Oscar Crabtree

4 years ago

Our service tech was exceptional...went the extra mile to exceed our expectations!

Renee McDade

2 years ago

Excellent service! Multiple issues addressed and I was educated on some preventive measures. I'm cool as I can be now!

Mike Maple

4 years ago

Greg provided us with great service and took the time to explain the problem and provided us with immediate comfort. He was awesome to work with

Hung Nguyen

4 years ago

I’m very pleased with the installation of my air conditioner and the furnace. The staffs are very professional and helpful. The technicians Emerson and Marco are experiencing and hard working.

Richard Bloch

3 years ago

I was due for my semi-annual inspection of our dual fuel system. I encountered a problem at the same time. (what a coincidence?). With one day of high temperature recently, I turned on the air conditioning and the heat pump was blowing hot air! I was able to get a fairly quick appointment with Weathermaster who I have been using for many years. The technician checked the systems and diagnosed my problem relatively quickly. The warrantied part is on order and my problem will be resolved very soon.

mary huray

4 years ago

Everyone was so great and helpful the whole team was very friendly professional knowledgeable and they went to great lengths to get us heat and install our new system

Hope Coppedge

a year ago

Brandon Vanmeter was very professional and knowledgeable he explained a lot of ways to get the most service out of our AC unit.

Julia Rodriguez-O'Donnell

a year ago

Andres quickly figured out the source of our low water pressure and lack of hot water upstairs, replaced the valve in the crawl space, and got us back to good hot showers. Then he diagnosed a longstanding problem with a toilet flange on a concrete slab downstairs that had been leaking under the toilet. He cut through the slab and installed a new sewer pipe. He was extremely knowledgeable, courteous and skilled.

Tom Dempsey

7 years ago

Daniel F. was a pleasure to work with. He was professional.and knowledgeable. He completed the work promptly.. And he made sure we understood all of our options before we made our decision to have the work done. We would welcome him back for any future maintenance we may need.

Ted and Barb D

6 years ago

Andrew was great, from start to finish. He properly and respectfully greeted me at the door. He explained the service and any pre-service notes he consulted. Then he went to work. Explained any findings, then wished me a great Holiday. Overall a great fellow and a good experience.

Milton Alford

7 years ago

Hurley was a pleasure to work with. We had cooling problems on Christmas eve and he came out to help us. You would think he would have a bit of an attitude having to work on Christmas but he did not. He was very jovial and was very interested in finding the problem and fixing it. After fixing the problem with the cooling system we told him about the distribution of heat and cooling throughout the house. The house is new and we are just finding things that should be corrected. Hurley went into the attic and adjusted the registers to have a more balance distribution throughout the house. When he was all finished he asked if there were any other problems he could help us with and told us to contact him if we had any more problems. A true professional!!

Junior Roure

4 years ago

Brian is an excellent technician. He is a man of integrity and for the second time has won our respect as customers of Weather Master.Regards,Carlos

Christian Gannon

8 years ago

Tony was excellent. We had issues for 3 days with our brand new HVAC system. He stayed out and worked on the system for many hours trying to make sure that it was perfect. I had to call him at 3 in the morning and he offered to come out and work on it then but I told him to just come out at 7. He was there right at 7 and had been up since 3 researching what the issue was. He was very friendly and courteous and a very diligent worker. He called me the day after he finally got it completely fixed just to make sure that it was still working correctly. What a great experience. Hope I won't have to see them again but they were fantastic to work with.

John Adams

3 years ago

So far, so good. The tech inspected the area and decided it was not a plumbing leak. He recommended revising the caulking as it appears water was seeping into the space behind the tile and then back out. It gives me something to try myself rather than an expensive and possibly unnecessary valve repair/replacement. He showed up early after calling to let me know and was very careful and helpful with answering questions. They changed out my Apollo water heater a few years ago and did a great job then.

Jerry Muenkel

4 years ago

Professional and smart. Brandon and the weather Master team are very good.

Kevin Elkins

4 years ago

Weather Master was great. Specifically Andrew and Emerson were wonderful to work with. Thanks to the whole team for your professionalism, advice, and guidance!

Russ Smith

7 years ago

If you ever need work done on your AC system, I highly recommend David Wood of Weather Master---he is extremely knowledgeable and does not quite until he has found the problem. His work ethic is hard to find today and thus I will request him by name in any future AC issues.

Marc Johnson

3 years ago

I cannot express how helpful Tom O. was during his service visit. He took time to explain things to our family and fixed the issue. I am so glad that I scheduled this and he was the one who was recommended to help us. I would highly recommend and will ask specifically for him should I have the need in the future.

Michael Arnold

5 months ago

The tech was on time and very nice

Mohammed Adam

6 years ago

They charge way too much! I was quoted $500 by them for a water heater issue. I got a second opinion on the issue from another local plumber and it was $145 for everything. The part they charged me $295 for was $40 at lowes.

Carter Anderson

2 years ago

Felipe G is the best! Extremely professional, courteous, and honest. Customer service at its best-which you don't see very often these days!

Lorenza Reid

a year ago

Flepp was very professional, presented options to the repairs noted.

Phil Ferski

a year ago

Did everything that was supposed to be done, told me of things that needed to be replace, replaced those items that was needed, and was kind and thoughtful in doing everything.

Lonnie Attucks

4 years ago

Our tech Juan was very professional and courteous. He clearly explained the issue with our system and provided advice on preventive maintenance. Fortunately he was able to repair in the same visit. Thanks!

Adam Hazim

3 months ago

I simply don’t have the words to express my gratitude to them.The work they did took many days.They came to my house several times to check the central AC system over the course of a month.Then they replaced the entire condensing coil.They had to redo all the joints that were wrongfully done by someone else that I hired prior to them.They replaced some of the copper pipes and the filter.They even had to replace the compressor!Despite all these efforts, they did not overcharge me!They went far beyond what I was expecting from them & above what I contracted them to do. Yet, they didn’t raise my bill. They kept the agreed-upon price the same!Their work is very professional, precise, and sincere.No matter how much effort & time the work requires, they will do it without hesitation.They don't finalize their work before making sure everything is perfect.I have had this house for 4 years.My AC system is warranted by the manufacturer for 5 years.But that warranty covers parts only, not labor. So, I have to pay 100% of the labor.The supervisor of Whether Master “ Mr. Jim”, however, was very generous to give me a 50% discount on labor.And they got all the parts at no cost to me from the manufacturer under warranty

joy chiavacci

a year ago

I have been a customer of Weathermaster for many years. In fact, my parents have always used their services. As far as I am concerned, there isn't any other company to call when I need something repaired!

Rosalie Innacelli

4 months ago

Professional, thorough and efficient! Nice Tech.

Jon Knoll

4 years ago

I've had weather master service my AC on and off for the last 10 years or so. Always good service. The technicians are friendly, knowledgeable, and not too pushy with the suggested products, etc.

Chip Stockdale

7 years ago

Excellent Service. So first....I have never written a review but felt compelled to do so. I first called Michael and Sons for an estimate to reattach my external meter box to the house (it had come loose at some point and was pulling away from the house). Michael and Sons told me the whole box needed to be replaced and gave me an estimate of $3300. I just needed the box reattached not replaced but they assured me that it needed to be replaced.....BS. I called Weather Master, they were at my house with in an hour to provide an estimate. Jesus the technician was Fantastic. Very professional and knowledgable. He provided me with an estimate to complete the work for $225. Jesus returned the following morning and quickly made the repair and had the power restored. Great experience and Jesus was the best. The work was exceptional. Glad there are still honest and reputable companies out there that aren't trying to take advantage of their customers. They have gained a customer for life and I would highly recommend Weather Master!!!

roberta almond

2 years ago

We are so happy with the service from weathermaster. They initially upgraded our gas line so we could switch from an electric stove to a gas stove. They arrived early for the appt. and were polite, professional and knowledgable. The gas co had not purged the line so we had no heat. Weathermaster came the very next morning and took care of it. They had great attitudes so early in the morning. We would highly recommend them.

Pamela Quinlan

a year ago

Have had many experiences with Weather Master...all of them were excellent...so easy to work with. Anthony is no exception. He's so efficient and very nice.

tiff laf

4 years ago

Solomon came out this evening to fix a problem with our a/c. He was so professional, courteous, and efficient. He fixed our problem and we are so thankful.

James L Sullivan

4 years ago

Great experience yesterday. Young man (I’m sorry - as I age I forget names) arrived who was friendly and very knowledgeable. When I asked him to explain what he was doing to fix the dampers, he had the time for me. He enjoys what he does and that is hard to find today. Great attitude and attention to detail. Your company displayed its trustworthiness through this man.

Homer Duncan

3 years ago

1-convenient time2-on time, called ahead3-courteous technician4-recommended several things without being pushy and provided firm quotes5-scheduled our next check-up6-provided information on multiple ways to contact him if we needed anythingWe were very pleased with Colin, a proud veteran, as we have always been with our Weather Master technicians for the almost 30 years you have served us.

Greg Suggs

4 years ago

Sean did a great job servicing our HVAC units today. He was very knowledgeable and courteous.

Curry Phillips

7 years ago

Hurley was extremely professional and was very educated on helping me make the right decision! He is a senior technician who knows his stuff!

Susan Crudele

6 years ago

Daniel was on time, smile on his face and willing to explain so even I can understand! You can't go wrong! Customer service A+++

Robert Gavin

3 years ago

Brandon came in response to my call for a master bathroom toilet fixture which wasn't working properly and needed new flush valve, flap, etc. Further, a second bathroom was in need of repairs from a previous leak which had caused damage to the ceiling and was repaired with an insurance claim.Brandon listened to my priorities, analysed the repairs needed, outlined his suggestions and costs in a calm and methodical manner. His explanations were precise and sensible.After his repairs for the crucial commode, we agreed to have a second visit for the remainder of work needed. He outlined in writing the suggestions for this along with costs. This after a total inspection and analysis of my entire plumbing problems (or potential needs).I was totally satisfied with his work. As always, I hated spending money. But like a great meal at a restaurant, it was much easier to swallow knowing the work was done properly and professionally.I trust Brandon and his company, and would highly recommend them. My daughter recommended them initially since her experience had been good.I follow suit. Prompt, courteous, professional, and honest!My hats off to this company and Brandon!

Richard Petronella

7 years ago

Daniel is a pleasant serviceman that serviced our heating and air conditioning system from Weather Master to help us resolve the issue with experiencing an odor in our Lennox air conditioning system.

Cynthia Gwynn

4 years ago

Andrew is our A/C angel! We are having a party for 70 at our house on Sat so we were concerned when the a/c was not working yesterday. We are so grateful that Andrew came late last night and fixed our system enough to make it through the weekend and put in motion what needs to happen for a permanent fix. Andrew could not have been more helpful or more knowledgeable about our system and our contract. He went the extra mile coming so late to help when he heard we have the party coming up. A million thanks!!!Cynthia Gwynn

Carol Clark

2 years ago

Brandon gave me quality time to review my needs and quality work to do an annual tankless water heater maintenance and install new electrical outlet.

Scott Kirby

4 years ago

David was prompt, very friendly, and explained to me exactly what my heating issue was. It was fixed in less than an hour.
Great customer service.

A F

4 years ago

Andy is super. He really knows his stuff and demonstrates excellent customer service. He’s an asset to the company.

Salah M Bedair

6 years ago

Trey is a very nice man ,technically competent. He has very nice personality.
I would to have him again for the service

Henry Pittman

2 years ago

Tom, the Plummer did a quick and effective job in repairing the disposal and installing the toilet. He is an expert in his field and he does not mind sharing knowledge. In addition, i received professional and courteous service from Hannah, who take the calls and set the appointments. And she followed up to make sure that the work was done as specified. Great job by Tom and Hannah. That's how you have a satisfied customer and keep them!!!!

Jon Rossi

3 years ago

The techs were courteous, advised me of any issues, completed the job in A.A. timely manor, and showed me the part removed.

Kathy Finch

6 months ago

Brian was very professional. He is very very knowledgeable about what he told me. He explained everything in detail. He was very friendly and I was very comfortable with him. I requested that he comes back for my next maintenance. This man knows his stuff. Brian is a jewel and Weather Master should be proud to have him on staff. By the way. Susan the office manager was so kind to me. I suggest that if you use Weather Master if you you want it done right. Susan and Brian made me feel as if I have known them all my life. Good people, Great Company

Rebecca Barrett Lopez

2 years ago

Juan C.was punctual professional and efficient. He took time to show us videos of the furnace and explained everything very well. I highly respect Juan C.

James Johnson

2 years ago

Tech was thoughtful and professional. Explained everything. Was on time for appointment

Linda

a year ago

Always appreciate the Tech's phone call to give us heads up that he is on the way. Always prompt, courteous and knowledgeable.

Claudia Wiggins

a year ago

Brandon was very professional and thorough during his visits. He did a great job at explaining our options to me and wasn’t pushy at all. I would highly recommend working with Weather Master and Brandon.

Carrie Weymer

a year ago

Will never use again. Our 2nd floor AC was not working. Weather master sent two technicians out and they both diagnosed our issue as a broken compressor and a thermal expansion value. Parts were under warranty but the labor was going to be $1700. We thought this was ridiculous and to make matters worse they had no idea when the part would be in to fix the issue and it was the beginning of July. We decided to get a second opinion since the cost seemed high to us. Little did we know that the second opinion would be that the compressor was fine and the value was the issue. Cost of labor was only $150. Two technicians being wrong seems a little fishy to us, so it appears to be a scam that they send a second tech out as reassurance.

S Johnson

a year ago

Ignacio came armed with some helpful information and tips..I should have tipped him..I appreciate weathermaster for sending him.

Joe Ryan

3 years ago

Kevin was very polite and knowledgeable about my issue. He fixed it quickly and told me he would come back next week for a follow up. Very good company I highly recommend.

Bianca Parr

11 months ago

So my grandmother was upsold on this great lennox system that will just keep it unbelievabley cold and we have had nothing but problens with it, and the repairs weathermaster has done since. They have been to our home numerous times and it still is almost 80 degrees during the day in our house. They have used every excuse in the book, as well as been extremely rude to my fiancee who has done everything possible to help them do their job...and as of today, 3 months later, knowing we have my senior father in the home, and children..it is still not fixed. DO NOT use this company, look at some of their other reviews..and you will see that my experience is something that happens with regularity. Call another hvac company and dont put your childrens or your own health at risk...or have to go all summer with it boiling inside your home. There are more reasonable, better qualty wotkmansip companies in the area, and im wishing i would have used them.

Jim Walsh

2 years ago

Nate goes out of his way to ensure our HVAC is operating at 100%. Efficiency & maximized performance.Andy does same for our hot water tank and plumbing.Life would be so much better if everyone was as customer focused as Nate & Andy. Weather Master you have done good brining them into you family.

Alice Topps

4 years ago

Manny was on time and professional. He showed me the dirty filter with the date of placement under the house. I could not have asked for a nicer person to come to the house.

Karan Poole

4 years ago

We have been with Weather Master for our HVAC needs for over 3 years and now plumbing for over 1 year. We have been totally pleased with not only the professionalism and knowledge, but also the friendliness of every one of the Service Technicians. I highly recommend Weather Master.

Sandy F

3 years ago

Brandon was great to work with today. He was right on the money of what the issue was with my hot water heater and fixed it in a timely manner. Brandon kept me in the loop so I knew what was happening. Price was better then I expected. I would choose Weather Master for future work. Thanks Brandon and Weather Master Heating and A/C.

Mike Papasidero

3 years ago

Great service mate was first class and professional on top of the diligent work he performed.

Sharon Tillery

4 years ago

Technician was fast and friendly. Performed maintenance quickly and completely.

Tracey Williams

3 years ago

I am not very happy right now this is the tenth time I three years between two companies have come to fix my A/C. Either you fix my system this time or give me a new system because I think this system is a lemon.If you all do not satisfy me I will report you to the BBB. Thank you very much Tracey Williams

Carol Torian

2 years ago

Rotley from Weather Master came out to repair my HVAC unit, and he provided great service. I appreciated his expertise, professionalism and kindness. Thanks, Rotley!

Brian Mondschein

4 years ago

I have used Weathermasters for over 4 years now and every time they come to my house to address an issue I have or do annual heat/cool checks, they are exceptional to deal with. First of all, they are always on time and always put a mat down at the front door to clean their shoes on top of wearing booties in the house which means a lot as my wife and I have a very clean house. And the service techs are always polite and courteous and address the issues without trying to add more work to what needs to be done. They are very fair and I HIGHLY recommend them!!!

Jennifer Mabe

6 years ago

It turns out that Weather Master was not to blame for the heat in my house yesterday. Tracey came out to my house last night and confirmed that my AC was working properly and pointed out that there is a Progress Energy EngeryWise Home Program box installed at my house and that this was likely the cause. Apparently, Progress Energy has a program that allows them to temporarily reduce energy consumption during times of unusually high energy demand by cycling power off and on to your air conditioner’s compressor a portion of each half hour. (The fan continues to operate normally.) When activated, the cycles occur for up to four hours, typically between 1 and 7 p.m. I did not know I had opted-in for this program. I called Progress Energy this morning and they confirmed that they did turn on a cycle to reduce energy usage in my area from 3-6pm yesterday which explains why my house was hot, but seriously my reduced energy supply caused my thermostat to be 4 degrees off from what I set it to so that it was 77 degrees in my house during the heat of the day!! Even though it was hot in my house yesterday, I'm glad to at least know the cause and to know that this time, thankfully, it was NOT my AC unit or subsequently Weather Master!! I have deleted my review of Weather Master from yesterday and would like to send a BIG thank you to Tracey for responding to my call so quickly and literally dropping everything to come help. He was a pleasure to work with and by far my favorite Weather Master service man!

Tara Greenbaum

4 years ago

HVAC service technician was very professional and pleasant. I would have given 5 stars if didn’t take 3 phone calls over 4 hours to get someone to help me make an appointment for emergency no heat.

Giana Malak

4 years ago

I was able to get someone here within 24 hours. Very friendly and knowledgeable. David explained my issues and options to fix them and give me his recommendation. I really appreciate that he took the time to explain everything, and I feel good about the decision. Definitely will recommend to anyone who needs service or is considering a new unit.

Prashant Raghava

a year ago

Hi All,I recently moved in to a new home and after 4-5 months suddenly my AC stop working at 2nd floor. I have 2 kids and here weather changes a lot, sometime reached 90 degree. Likewise, I called customer case to create a warranty ticket, and they told me no one is available to fix the issue for 1 week. Furthermore, I am asking whether master team should I move to someone home to save our life in this situation?I will suggest all please stay away from these people. Get someone who give good service.

Charles Crosier

5 years ago

Reggie F visited my home to service both of my HVAC systems prior to the upcoming hot North Carolina summer. He was very professional, friendly and knowledgeable of the systems. I spent 75% of my time with him while he was performing the service just learning what is included in their multi-point inspection. I felt that Reggie was reliable, trustworthy and dedicated to his work (making it right and making you happy). I received great service from a reputable individual.

William Wilkins

3 years ago

Brandon is a Very knowledgeable and professional technician! Also a down to earth guy and friendly. Had a problem with little heat coming out and, cold in some rooms vs others. Brandon investigated thoroughly and corrected my problem in a short amount of time. I look forward to continue doing business with him and his company.

Joao Molina

3 years ago

Very professional, quality work, friendly repair men. Very happy with the results.

Tommy Gordon

2 years ago

Bobby as usual did an excellent job, I am pleased with his work!

Tommy Gordon

John Borrello

4 years ago

The service person seemed very knowledgeable and professional. He did a thorough maintenance of my HVAC systems.

rosalie metzler

8 years ago

My experience was very positive; he came right out and fixed the problem. Justin is a pleasure to have in my house. He is a big reason I like yr company.Please share this with anyone u want to.Thank youRosalie Metzler

Albert Thomas

2 years ago

I couldn't have been more impressed with Iggy, the technician who came out to service my unit. Iggy was extremely professional and clearly an expert at his craft. He took the time to explain to me exactly what he was doing, things to keep an eye on and recommendations for the future. I'll definitely be calling Weather Master for any future HVAC needs. Five star service and five star personnel!

Adrianne Marshall

4 years ago

William was very friendly & knowledgeable. He let me know all the details regarding my system & showed me ways to keep everything running efficiently. You have a great asset in your company.

Reinaldo Cordero

3 years ago

We called the company but the response wasn’t quick as they advertised. But the Technitian service was good and he was be able to find the problem quickly. Thanks!