Description
Honest, reliable, and efficient plumber in the Raleigh area, Golden Rule Plumbing Services is family owned and operated. We provide services including but not limited to water heater install, water heater repair and water heater replacement, leaky faucets, toilets, garbage disposals, leaks, clogs, well repair, general fixture replacements, dish washers, outside hose-bibs, valve replacements, and more. We service areas including but not limited to Knightdale, Wendell, Zebulon, Clayton, Wake Forest, Rolesville, Raleigh, Cary, Apex, Smithfield, Fuquay-Varina, Holly Springs, Youngsville, Franklinton, Durham, Chapel Hill, Asheville, Greensboro, and more. Golden Rule Plumbing Services values our customers and we thank you for your business.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, Backflow Prevention, Bathroom Faucet, Bathroom Plumbing, Bathroom Sink, Blocked Sewer Repair, Burst Pipe Repair, Commercial Plumbing, Dishwasher Service, Diy Plumbing, Drain Cleaning And Clearing, Emergency Plumbing Repair, Frozen Pipes, Garbage Disposal Repair, Garburators, Gasfitters Maintenance, Heater Maintenance, Home Renovations, Kitchen Plumbing, Kitchen Sink Service, New Valve Replacement, Outdoor Plumbing, Outside Hose Spigot/Outside Faucet Installation & Replacement, Pipe Repair Job, Plumbing Equipment, Plumbing Inspections, Plumbing Maintenence, Plumbing Parts, Plumbing Problems, Plumbing Systems, Plumbing Work, Pressure Reducing Valve Replacement, Re Piping, Residential Plumbing, Septic Systems, Sewer Ejector Pump Installation & Replacement, Sewer Pipe Repair & Replacement, Sink/Shower Drain Repair, Standard Water Heaters, Sump Pump Installation & Replacement, Sump Pump Repairs, Tank Inspection, Tankless Water Heater Installation & Repair, Toilet Drain Repair & Replacement, Tubs/Showers, Water Heaters Tankless Water Heaters, Water Leak Detection/Leaky Pipe Repair, Water Line Repair, Water Removal,
Reviews
Messaged Golden Rule for a leaky tub faucet. After reviewing an image I sent, they were able to give me multiple options for fixing it with different price points. They answered all my wife’s hundreds of questions (lol) and we decided to schedule an appointment. They were ON TIME for our appointment and very kind. They were quick, efficient, and they were very informative! We really appreciate the work they did and we are loving our new faucet.
Justin Thigpen
5 years ago
I had a water heater die in December. Joseph, the owner, came out personally and replaced it within 48 hours at a very reasonable price. He has integrity and efficiency and I will recommend him to everyone I know. His company name says it all, he treats others like he would expect to be treated.
AMAZING SERVICE and OUTSTANDING COMMUNICATION. It’s refreshing to find a tradesman who is extremely honest and hard working. I was having pressure problems with hot water. The amount of work these guys put into attempting to fix the problem was admirable. In the end they ended up having to replace the water heater. And then showed me why I was lucky the unit wasn’t repairable. It had completely rotted from the bottom and was a short period from failing. Joe was very transparent about what was going on the entire time. AND THEN he didn’t ask for my first born or a limb. The price was incredibly reasonable and I am very pleased
Rosanne Baskette
5 years ago
Called Golden Rule Plumbing Services to come out and put in a new kitchen faucet and to look at a tank filling problem I had with one of my toilets. Joseph the owner came personally and was prompt and answered all of my questions with straightforward honesty. The pricing was very reasonable especially compared to some of the big box companies. The job was done and all water was flowing in no time at all. Also everything was left neat and clean just as it was when he showed up. Thanks again for coming out promptly and I will definitely be using Golden Rule again in the future!
Christin Dosch
2 years ago
I would absolutely 100% without a doubt use this company. They are absolutely professional they know what they're doing they are honest it's hard to find people in different businesses like this they go through the process with you they show you and tell you exactly what they're doing their customer service is impeccable if you call or text they will call back immediately they go above and beyond. It's too bad that all these big companies who just want to lie and take money from you give these people that are working so hard on their own businesses to keep it in the area so we have people we can call on that's what I love about them they're honest. Mr. Allen the owner he's out there working along right by his his employees and the two guys that came with him to detect our problem after one of the big mainstream companies came out lied about our problem said they did something they didnt an charged us $600. Thank goodness I found GoldenRule Plumbing. I'm sorry my post is so long but I want to get across that if you need any type of Plumbing work or whatever other work that they do I would highly highly recommended all you have to do is look at the other reviews when I was searching for somebody to do plumbing around the area two people came up one person had one 5-star review he had over 52 reviews and they were all 5-star. The only one problem I wish they were able to do a little bit of everything :-) as to my heating went down and some other things around the house so if I could hire him to do everything that breaks down in my house he'd be the company in person that I call 🙂. I believe the two guys that came with them and I want to say I do apologize if I get it wrong but I believe it was Michael and Sean you guys went above and beyond as well as the first gentleman that came with Mr. Allen the first time they came out I didn't get his name he was kinda quiet but very professional and nice as well. I want to say thank you so much to all of you all. My dad thanks you as well and hopefully we'll be in touch to finish up some things. But you guys are a one if I can write you a thousand stars I would. Mr. Allen is a straight shooter and doesnt sugar coat anything. If you're looking for a company to do the things that they offer I would definitely give them a call. THANK YOU!!!!!!
jolene ventimiglia
4 years ago
Called in the morning and they arrived at 3pm and fixed 2 major leaks under the house quickly, efficiently and very reasonable. Very hard to find a legit plumber and these guys are amazing and will not take advantage of you. Have recommended to all my family and friends....
Diane Kerkhoff
5 years ago
Joseph is awesome. Reliable, thorough, timely and efficient. Highly recommend!
Anna Fragiorgi
6 years ago
Could not be more pleased!!! After contacting several local plumbing companies, I decided to go with Joseph! We were so blessed that we did!!
We had an odd situation with our dishwasher. The wrong size pipe had been installed. Due to it being such an odd size, Joseph had to order a special tool just to work on this pipe. (no supply shop had it either, it was a weird size that could only be special ordered)
He ordered the tool and came back as soon as he received it. He did not charge us any extra for having to order this specialty tool nor did he charge us any extra for having to come back. I have been 'nickled & dimed' with other companies, but not with Golden Rule!!!
Thank you so much for a job well done. I will be referring you to everyone I know. I am so blessed to have found a great, knowledgeable, and HONEST plumber!!!!
Courtney Spitzer
2 years ago
I HIGHLY recommend Gold Rule Plumbing Services! I called them on Wednesday afternoon after my original plumber cancelled because of rain (HA!). They were very responsive. I sent them pictures of my leaky kitchen faucet and the one I wanted to install and they were here first thing on Thursday morning with all the parts to get the job done! They are smart, professional, and reasonably priced! We cannot thank Joseph and his team enough!
Catherine Tancrelle
5 years ago
Came within two days of my calling. Very courteous and helpful. Will definitely be using them again.
This is as professional as it gets folks.
I had a leaking water heater and contacted 3 companies for quotes/estimates on a replacement. One company told me that I should make sure I know what getting with any quotes less than theirs since it wouldn't likely be up to code.
Not only did Joseph provide the best quote, he provided a detailed estimate within hours, thoroughly explained what I would get (which included more than the company I spoke with), showed up on time, explained everything again, worked fast, cleaned up like no one was ever there, and then showed me all of the work including the items that were implemented to meet code. His partner Adam was professional and knew his stuff as well.
Overall, I couldn't be more pleased with the work done by Golden Rule Plumbing. Deal with Joseph with complete confidence.
Thanks guys!
Charles Clute
6 years ago
A+ Very prompt, thorough diagnosis of water pressure issue. Very reasonable. We've already made arrangements for additional work to be done.
Jennifer Stone
2 years ago
They are the BEST of the BEST. I can't recommend Golden Rule Plumbing Services enough. I emailed them late last night, they replied instantly and were here the very next day. The owner and his crew were professional, quick and extremely reasonable with their prices. I can't thank them enough, they are by far the best plumbing service i've ever used.
Brett Bondurant
2 years ago
I contacted Golden Rule Plumbing for a water leak in the wall of my bathroom area. I contacted them through email that morning and was able to schedule an appointment for that afternoon. The two guys that showed up were professional and easy to work with on finding and fixing the leak problem. I felt the charge was reasonable for the work done. I would highly recommend this company if you are looking for a plumber.
Frederick Mohn
5 years ago
He was great he gave a wonderful price and I would like for him to come again when he has a chance
Debbie Taylor
4 years ago
The guys did a great job replacing the fixtures in both showers this trip. Last time out they replaced the hot water heater. They were on time, pleasant, and cleaned up after themselves!!!! I would highly recommend them for all your plumbing needs.
Chip Stansbury
2 years ago
The two techs with Golden Rule Plumbing were terrific, friendly, and efficient. They did a fix and adjustment and part replacement on a toilet. The scheduling was easy; very professional and great result.
Had a nasty leak somewhere on the second floor. They were able to locate it and perform the repair. Matthew explained everything and was kind and professional. I will continue to use Golden Rule Plumbing without hesitation.
Laurie Chevallier
4 years ago
Excellent work. Fair price. Fast and reliable.
Joseph was very responsive to our need for services when we discovered an outside water leak he came on the day and time he promised worked very effectively and efficiently and charged the going rate for his services and even followed up by sending a thank you note a personalized handwritten note from him and his wife Thanking us for using his Services I would highly recommend Joseph and will definitely call upon him again in the future if the need arises
Rick Butterworth
5 years ago
Had a big problem with water heater and Golden Rule came out and diagnosed immediately and made time to replace hot water tank w/in an hour. Professional and fast!
Thanks for getting our comfort back!
Charmaine Winston
3 years ago
Golden rule has taken care of 2 jobs for us. The first was about a year ago, they replaced the shower faucet in our bathroom and did an awesome job. Fair pricing and good work. The second time was a week ago. They came out diagnosed the problem. Did a repair. We continued to have a problem and the whole time they kept communication with us and as soon as I asked if they could come out again and check it out, they came next day. Very friendly, figured out that a product they used was faulty and they replaced it. No problem. I really appreciate it! Thankful for such a great locally owned business. Thank you guys!
We have used them about a year ago and their pricing is very good and they are very professional and never try to sell you more than you need
Rachael Champion
5 years ago
We are so glad we chose Golden Rule Plumbing! They were quick to respond and even quicker to fix our plumbing issue in the bathroom. They were very professional, clean and courteous. Joseph took the time after to educate me on the issue and explain what they did, it was very helpful and we will definitely be calling them in the future if we need anything!
They were quick, fairly priced, and helped me out of a surprise leak 1st thing in the morning on short notice. The leak was fixed before lunch! Thanks fellas! Definitely recommend.
Lorraine Marchesano
3 years ago
I needed my leaky kitchen faucet replaced as soon as possible. Joe was recommended by a friend and he was quick to respond and gave me an appointment within a few days. He did an excellent job and was priced fair. His assistant Michael was also nice. They wore PPE too which says a lot about their character. No issues!
Chelsey Jimenez
5 years ago
Joseph came same day I called, was extremely professional with very fair prices!
Leslie Simmons
2 years ago
When my water heater died on the weekend, I searched for local plumbers and was happy to find Golden Rule Plumbing. Joseph took time out of his Sunday to give me an estimate and schedule me for first thing Monday morning. Very professional and what I believe to be above and beyond service. I highly recommend!
You know that you have the most experienced, professional plumbing service when you hire Golden Rule Plumbing Services. They are willing to work on your problem to have the best outcome possible and to keep expenses at a minimum. They are a pleasure to work with. I highly recommend Golden Rule Plumbing Services because they are so personable, they have concern for your household by trouble shooting possible problems, they are reliable and prompt and they are willing to work with the homeowner for the best solution.
Elizabeth Solaro
2 years ago
Joseph and Shawn came out today to check my toilets for any leaks. They were easy to work with and very amicable. I got an appt in a very reasonable amount of time and they were on time. They did a great job at a fair price, and my mind is completely at ease. They also cleaned up after they completed the work and left things as they found them. I would definitely hire again!
This guy knows his stuff. Came to fix my water heater and explained the whole process. Also gives me tips to keep my water heater running at it's best. Highly recommend it to anyone who doesn't know which plumber to go with. Rates are very competitive with the big names out there.
Very straight forward in communicating what needed to be done
Quick and efficient
Reasonable rates
Lucky Lamont (PIESE)
5 years ago
Joseph and team were extremely helpful and professional with my work. They were quick and successful in correcting my issue and I would recommend them to everyone! Thanks again!!
It’s kinda of odd to say that having plumbing repairs is a great experience, but it was thanks to Golden Rule. They were so easy to work with regarding scheduling and special requests. They were very professional and the quality of work was outstanding.
Great prices, great service, fast response time, friendly staff, all around A+.
My kitchen sink wouldn't drain, and as a bit of a DIY-er I attempted to fix it myself. I isolated what the problem was, but it became evident I needed some assistance with professional tools.
I called around, got prices, estimated timelines, and Golden Rule had not only a great price but they were able to come by much faster than most of the others.
At the house the guys were prompt, good communicators (who didn't mind when I asked questions or walked them through my attempts to fix it), and they worked quickly to fix the issue.
Ultimately extremely satisfied I reached out to Golden Rule for my plumbing issue. Highly recommend++
Theresa Coleman
6 years ago
Joseph came right over and did a good job at a fair price.Highly recommend !
Tee Robertson
3 years ago
I had a drip emergency and the guys came a day early to help me out... Very professional, upfront and friendly. Would recommend for Sure!!
They were very professional and did excellent work. They keep you informed and call you back (unlike many plumbers) when you call them. I give them nothing but straight AAA's for there work, price, and quality.
Matthew came out to fix, replace and repair both of my laundry room faucets pipes from leaking water. He looked at the problem, explained what needed to be done and the cost. He was very friendly, knowledgeable, professional and attentive. Afterwards he test the water pipes to make sure everything worked, plus he cleaned up. I’ll ALWAYS use Golden Rule Plumbing for my plumbing needs. Joseph Allen have an excellent and beautiful team. I love this company!! Delle Wright, Wendell, NC
Katie Rangel
9 months ago
This company has the most fair pricing, is the most reliable, and honest. They were good communicators, gave us a fair price (we compared multiple companies in the area and this company was the best price for the exact same services that everyone else was offering), and they were extremely honest. They opened the water heater they had brought and noticed it had dents on it. They refused to install it like that and drove back to the store to get one that was in new condition. I was amazed at this because it took extra time out of their day. I would highly recommend this company to everyone.
These guys are amazing. Joseph was quick to respond to my questions, provide an estimate, and let me know when he could make it out to do the job. They were professional and reasonably priced. Joseph explained what caused the problem and exactly how he fixed it. Definitely recommend them.
Joseph takes the time to explain what needs to be done. He does great work. My wife and I are very thankful that we found Joseph.
Joseph does excellent work. He stuck to his original quote even though the job took twice as long as anticipated! We definitely recommend Golden Rule Plumbing.
Professional and friendly...fair pricing...used top plumbing that are not found at lowes...earned my trust...he is my new plumber if needed again
These guys are awesome! Owner was one of the guys that came to my house. Very polite and courteous. Wore booties and cleaned up everything before leaving, no stress. Very very good about explaining everything that's going on and helping you stay in the process if you wish to be. Up front about costs and honest. My go to plumber for the foreseeable future!
We had a pipe bust in one of our walls at home and found out that we needed to have our whole house repiped. The guys with Golden Rule Plumbing work was top notch. Joseph and his crew were some of the nicest guys we have ever met .They explained everything that was done to get our water running again and the price was very reasonable. I would definitely use them again if I needed. And I highly recommend them for your plumbing needs.
They were helpful, knowledgeable, and professional. I had a root that had crept it’s way into my well and was the cause of a major leak in my yard. They quickly identified this issue and removed the obstruction and repaired the line. This job could have been quickly positioned as out of scope for their plumbing service. I’m very appreciative that they took a closer look and ultimately remedied the issue. I will definitely call them for any plumbing needs I experience in the future. I know they went above and beyond for me.
Provided very professional and prompt service. I was provided a quote over the phone after providing pictures of the repair I needed. The repair was completed and I was informed of everything that was needed to complete the repair as well as a detailed explanation about the cause of the leak. They even provided pictures of the repair without a request from me, which I was grateful for as the work was done under my home. The best part about the service was that the final bill came in well under the original quote. I will definitely contact Golden Rule Plumbing for any of my future plumbing needs.
Benjamin Harris
a year ago
Great service all around! Joseph was a great communicator from start to finish and he did a great job installing everything! We will certainly be using Golden Rule Plumbing again if needed!
Excellent service, very professional and knowledgeable. Will definitely recommend and use again.
Sonya Hedrick
2 years ago
Joseph and Sean did an excellent job with both of our issues. They were quick to respond with a time for the repair and their work was well done. I would use them again in the future without hesitation.
Daniel Robertson
a year ago
Responded timely, very polite, good work and reasonably priced. Would recommend.
We appreciate how professional they were. Like, they called back instead of texting. Unlike another place we tried. Also their pricing is a little less than some others. They were great listeners too. Our main line was clogged under the house. So they had to auger through our laundry clean-out pipe. Would definitely use them again and highly recommend Golden Rule Plumbing to anyone else in need. ☺️❤️
Barbara Anderson
2 years ago
They were very timely and efficient. I would highly recommend Golden Rule Plumbing
Victor Kircher
a year ago
I called Golden Rule Plumbing early Monday morning and they were out by the afternoon. Jim replaced an old, leaking water heater by 3pm. They cleaned up after the job was finished and also added a new pad. I would recommend Golden Rule plumbing for your needs.
Richard Williams
5 months ago
I highly recommend Joseph and Matthew at Golden Rule Plumbing!! I had a few other plumbers come to our house and NONE of them would actually diagnose the root cause of our plumbing/sewage problem; they merely charged us for the visit and told us we needed to call someone else. However, when I spoke to Joseph at Golden Rule, HE was willing to work with us and actually get under our house to see what was causing our problems! He showed us pictures of a pipe that had come loose and was flooding the crawl space. He was the ONLY one (along with Matthew) who was willing to FIX it AND put in a new water heater (that no longer worked)!! I am incredibly grateful for Joseph!! As the name of his company implies, he truly does do unto others! He was very professional and specific and KNEW what he was doing!! He didn't give us any runaround! He and Matthew stayed until the job was finished and it got dark! His honesty and integrity truly stand out. Thanks to Joseph, we don't have to take cold showers any more!! Brrrr! Sincerely, Caroline Williams
Joseph got an estimate to me fast. He was professional. I hired him to replace my water heater; he did a good job. I got an estimate on another job. He answered my questions and gave advise on that job. And I will use him again.
Excellent service, fixed a leak behind my shower and did a great job. Would recommended Golden Rule Plumbing Services to anyone who needs help with plumbing issues.
Michael and Joseph just finished replacing 4 outdoor hose bibs that we had in our crawl space. I couldn't be more pleased. The replacements seem much stronger then the originals and they all work like they are supposed to. I snapped a couple of pics of what I needed to have replaced and they gave me a quote 5 minutes later. I texted him on a Tuesday at 4:15 pm to let him know I was ready to do the work and they came Thursday at 2 to do the work. They even fixed a piece of PVC piping on my AC Condensate line the had come apart at no additional charge. I would highly recommend them, friendly, fast, knowledgeable, and on time.
Lena “Mother Russia” H
5 years ago
Joseph from “Golden Rule Plumbing Servises” installed my new water heater in the house, which, I should add, was a very complicated job, as the water heater is located in the attic with a rather very narrow attic door. But he mastered it with tremendous professionalism. He took time to cover up the entire area from the attic to the front door with plastic, to prevent any damage when removing the bad water heater. Joseph was very knowledgeable and humble. He also gave me great advise on how to make sure that I get the best out of the newly installed water heater. Additionally, “Golden Rule Plumbing Services” charges fair and reasonable prices. I will definitely use this company again and will also recommend them to anyone who is in need of plumbing services.
Rebecca Purvis
3 days ago
I had an underground water pipe leak and got a quote from one plumber that said I needed to replace my entire water pipe system that would cost me over $7k. Got a quote from Golden Rule Plumbing and they not only located the leak, but also only fixed what was needed to be fixed for under $500. Second time I've used these guys and they are honest and hard working. Easy to talk to and professional. Thank you, Golden Rule Plumbing!
Tim Klompstra
6 years ago
Had a problem with the water heater and my roommate was able to get him out to Wendell within a few hours. Fixed quickly and well done.
Lisa Sutherlin
5 years ago
Christian Dunkerley
2 years ago
Joseph and his team were amazing! They were able to locate the leak and repair it efficiently. I had a quote from another company that was three times the price! They were extremely pleasant to deal with, professional, friendly and honest. I highly recommend this company and will definitely use them again.
Sonya Mooneyham
6 years ago
Highly recommend! Showed me and my little mobile home the same respect and importance as if working in a luxury home. Quality service and fair pricing.
Honesty, Integrity, and Value. 3 characteristics not as common in a contractor nowadays, but Golden Rule Plumbing makes them a priority for their customers. They were very prompt, courteous and reliable. I HIGHLY recommend them!
Richard McCall
4 years ago
Excellent service! The guys arrived on-time and were efficient while keeping us informed of the work being done. They were conscientious and made sure the job was done correctly. Very fair pricing. Will definitely use them for plumbing services again in the future.
My experience contacting a plumber for county water connection had not been pleasant until I called Joseph Allen at Golden Rule Plumbing...they came through! They were prompt, courteous and I was kept informed of their work...start to finish. Mr. Allen, and the men at Golden Rule Plumbing, did a great job. Once completed, he walked me through what they did and thoroughly explained it to my satisfaction. I will recommend them and call for any future plumbing needs. Thanks to all! Wanda
So glad I found this company!! They were able to make an appt and come out in a timely manner, did a great job and were very efficient. I will be using them again for any plumbing needs in the future.
These guys are the best! After another plumber that I've used in the past didn't show a couple times I gave them a call and they came right out. They had everything they needed to fix our leak on hand and were very reasonably priced. I very highly recommend them!
Cierra Kingsley
a year ago
Courtney Gardner
5 years ago
We will definitely be using them again. Very professional. On time and cost efficient. What more could you ask.
caila spruill
4 years ago
Joseph and his helper was a breath of fresh air. I had a leak in my kids bathroom shower and he showed up ON TIME and fixed my bathroom and added a new shut off valve. He explained what he was doing through out his inspection. I can say happily that I have found a great plumber and his prices were Great. Thanks again
They were fantastic! I was fit into their schedule, thankfully. They replaced my water heater. They cleaned up more than they had too! The gentlemen were kind, respectful, and very knowledgeable. They answered all my questions. The price was fair and reasonable. Highly, highly, highly recommend them!
Outstanding customer service. Courteous. Prompt. Diligent. Thorough. What else can one ask for? Joseph arrived at the house and he was ready to go. Shoe covers on, tools in hand, and went straight to work on our kitchen plumbing and garbage disposal. I was impressed by how efficiently he and his colleague operated. Even after the project was completed, they stayed extra time to test everything and make sure it was working optimally. Incidentally, they noticed some aging in our sink pan and offered to caulk the borders as a courtesy. These guys offer old fashioned southern hospitality combined with a commitment to technical expertise. Call Joseph. You will not be disappointed!
These gentlemen do excellent business! Very thorough and extremely professional! Highly recommended!!
Denise Madison
5 years ago
Fantastic people. They really do believe in the golden rule. Very personable and professional. Very reasonable rates.
Joseph from Golden Rule Plumbing came by to
fix a valve and my toilet needed to be
replaced. Joseph and his employees are very
professional. They take detail to do all their
work properly so it lasts. I gave them five stars
because they deserve it good people good
work good price! I would highly suggest
anybody looking for someone to help them
with a plumbing issue to call these guys you
can trust that they will do an excellent job!! If
there was a 1 to 10 scale I would give them 10.
If you want somebody to do it right the first
time so you don't have problems in the future
talk to Joseph at Golden Rule Plumbing out of
Knightdale North Carolina.
Have to agree with the other reviews here- we had an excellent experience with Joseph and Golden Rule. From the initial quote to signing the invoice, we had smooth and enjoyable experience. You won't regret using this company!
Joseph at Golden Rule is highly recommended. Very professional, timely, and trustworthy individual. Great prices as well! Will be using his services whenever the time comes
Theresa Higgins
5 years ago
We highly recommend Golden Rule Plumbing! Reasonably priced, professional, fast, efficient and clean! Our 4.5 year old gas hot water heater stopped working. We called Golden Rule and Joseph responded quickly. Joseph came out diagnosed the problem (it had rusted out!), and advised us that since it was still under warranty, we should contact the manufacturer and make a warranty claim. We did, and only had to pay for the labor and miscellaneous parts. Joseph and his assistant removed the old heater, returned it to the supplier, picked up a new one, and submitted the warranty information on our behalf. They installed the new water heater and cleaned up so well that it didn’t even look like they had been there! This was a very difficult job, since the water heater is in our attic and the attic opening is just about the same width as the heater, but they got it done. The next time we need a plumber we will call Golden Rule Plumbing.
Joseph and Chuck did a great job. They called me with notice when they were on their way. Promptly did a professional job. I will use them again in the future.
My water heater was leaking & I looked on line & decided to give Golden Rule a call. Joseph responded quickly with a few questions & prompt ETA. I always do my research ahead of time & he answered all of my questions thoroughly Plumbing 101!!! The quote, the service, and the kindness shown to my dog during the process was beyond professional. Did such an awesome job I asked him about some work at my parent's home. Again awesome honest service!!! Support this local business you will be glad that you did.
Kaitlin Montgomery
3 months ago
The folks at Golden Rule Plumbing are amazing. They’ve fixed two issues for me at this point and I’ll continue to go to them in the future. They’re kind, knowledgeable and always willing to go above and beyond in their work.
Outstanding customer service, very professional and courteous. Would highly recommend!
I called Golden Rule to replace my toilet and when they got into the job, there were other issues with the flooring needed to support the new toilet. The guys worked quickly and effectively fixed the support under the house to install the new toilet. I was extremely pleased with the way they came up with the solution and properly fixed the problem and installed the new toilet. And the price was reasonable! I would highly recommend the team at Golden Rule for your plumbing needs.
Kristal Bechtold
4 months ago
So thankful for Golden Rule Plumbing! They came out on a Saturday morning with very short notice when our main plumbing line was backed up. Excellent service, very caring, compassionate and kind. They also came out when we had a possible mouse situation. Always going above and beyond helping out of stressful situations!
Did an awesome job replacing my hot water heater. He was able to quote me through text message. All I had to do was answer a few easy questions and send him a couple of pictures. Quote came in about half what a major brand quoted me!
I submitted a service request on their website for a leaking toilet and to look at my kitchen sink that occasionally doesn't drain. Their communication and responsiveness were great. I was given a quick estimate range based on what I keyed in the request box, knowing that it could change once they arrived and saw the issues. They were early for the appointment and cleaned up everything as they worked. I was thoroughly impressed and I'll definitely use them again.
Dereck Bearsong
4 years ago
Top notch service and repair, always good and clear communication regarding our problems, and have helped us with several problems with our old system over the past few years. Prices are good and affordable, would highly recommend!
Katie Bridgemon
2 years ago
Professional! Wore masks! Friendly !
please tip your plumbers!
Golden Rule Plumbing was professional and efficient in tackling a complicated job at my house. Several unexpected issues arose and they solved every problem quickly and creatively. I am certain that most plumbers would never have been able to get this job done, and was very impressed with the quality of work. These are honest, talented, and affordable plumbers.
Was looking for a good local plumbing company and found a great one!
Lead tech that came to my house was Sean, both him and his partner were very polite, courteous, and professional. Showed them what I needed done and they got to work right away and were done within a very reasonable time frame. Very informative when I had a question and wasn't left in the dark on things they were doing or stuff they ran into in the course of the job. Would easily recommend this company to anybody and will be using them in the future should I need their services again.
William Gentry
2 years ago
I had a great experience hiring golden rule plumbing to do some work on our 1950's plumbing. Joseph was knowledgeable, professional, and punctual. He also let me know what things I should keep an eye on and what things could use attention. I really appreciated his approach and their pricing.
I called on a Friday morning about a toilet that wouldn't stop running, and within half an hour two very nice plumbers were at my door. Unfortunately, there were no parts available to repair, so I ended up having both of my toilets replaced. The work was completed within a couple hours of their arrival, and so far everything is working great. Pricing was much more reasonable than a local competitor, and I was even given a small discount for having both replaced at the same time. As an added bonus, they were dog friendly! :)
Definitely recommend this company, and will call them first in the future for any plumbing needs!
Excellent plumbing service at a reasonable price at my rental house in Garner. Have had 2 service calls taken care of -a major leak in main water line repaired and later had toilet valve water wasting leaks repaired quickly. Would highly recommend Golden Rule for honest assessment and resolution of plumbing problems. Will definitely use Joseph for my next plumbing job.
Jawuan Hinnant
3 years ago
Thanks for replacing my water heater! It looks great and working fantastic! I will definitely be recommending you to my friends and family!
Incredibly responsive, fast service at reasonable rates. So glad I found them!
Barbara Sloan
5 years ago
Garbage disposal replacement: quick response, given window of time & arrival time & arrived right on time. Replaced, cleaned up & removed all trash. Joseph was extremely courteous, professional & respectful of my time . Highly recommend!
Sonya Hedrick
4 years ago
Golden Rule Plumbing did an excellent job serving us today. They were fast and had good, quality work. The men were very kind as well. I am always concerned when I contact a service company I’ve never used before because I never know who I am inviting into my home and how safe they will be. I felt completely safe with the men that served us. I would definitely call them again if we are in need of more plumbing service.
Terrance Best
5 years ago
Very professional and explained to me what my problem was and the options to fix it.
Not a terrible experience, but won't call again. Had Golden Rule come out a while back to fix a few different issues. Scheduling was fast and easy enough. Guys were friendly. Got the normal warnings to fix some potential items, but were not pushy about any of it. The problems I had with the service were minor, but added up.
Turns out the work was not under warranty due to some specific issues. You probably won't run into the same problem. Then the price was around 30% higher than originally quoted, again due to some trouble that they ran into. Understandable, but of course not great. Work was done outside, but guys didn't wear masks and were spitting off my driveway as I'm right next to them signing my receipts.
So you may or may not be bothered by any of that. For me, there are too many other plumbers around to try Golden Rule again.
rell stevens jr
2 years ago
I had a bad toilet clog for the second time. It took them less than a hour to fix the problem ! They were very professional and extremely knowledgeable. I will only use them in the future!
Great experience with Golden Rule. Very prompt and courteous. Will refer my neighbors and use again in the future. Thanks again for saving the day!!
Cheryl McCardle
6 years ago
Very professional. Quick response to my request and very fair pricing. Joseph gave us a full explanation of the problem and how he could resolve it.
Golden Rule was extremely efficient and professional when replacing our toilets with chair height ones. Thank you, Great Job.
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